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					Business integrated Communication Solution (BiCS)

Release 2.2 – What’s New?

Solution Presentation



Application Softare Group
Apr 2010
Edition 2 – Ref. 8AL020033581DRARA



                                                              All Rights Reserved © Alcatel-Lucent 2010
                                                    All rights reserved © 2007, Alcatel-Lucent
Preamble


        History
        Edition 1 Apr 2010 - creation of the document
        Edition 2 May 2010 – Update & delivery



                                                                                                                 Speaker notes included




     Disclaimer
         This documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the
         information contained in this documentation, this documentation is provided “as is” without any warranty whatsoever and to the
         maximum extent permitted.
         In the interest of continued product development, Alcatel-Lucent reserves the right to make improvements to this document and
         the products it describes at any time without notice or obligation.

     Copyright
        Copyright ® 2010 by Alcatel-Lucent. Distribution of substantively modified versions of this document is prohibited without the explicit
        permission of the copyright holder.
        Distribution of the work or derivative of the work in any standard (paper) book form for commercial purposes is prohibited unless prior
        permission is obtained from the copyright holder.




•2 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010               All Rights Reserved © Alcatel-Lucent 2010
               Content



1. BiCS 2.2 Release update
2. OmniTouch Instant Communication Suite 6.1 Build 100b
3. OmniPCX Enterprise 9.1
4. Server Evolutions
5. Redundancy Evolution
6. Migration Evolution
7. Serviceability Improvements



•3 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
1
                                                       BiCS 2.2 Release update




•4 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010     All Rights Reserved © Alcatel-Lucent 2010
Business integrated Communication Solution (BiCS)

 Fully featured communication solution
 Pre-integrated, on a single industry standard server

 OmniPCX Enterprise telephony
 OmniVista 4760 Management
 OmniTouch Unified Communications Suite
 OmniTouch Standard Edition Contact Center
   Including Supervisor and Agent
 OmniTouch 8450 Fax server
 OmniTouch My Teamwork (IM& Presence)




•5 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
BiCS release 2.2 – Application Release Update

 Applications updated to the latest feasible release version
 Operating systems updated
 New Applications and virtual machines added

       OmniPCX                           OmniVista 4760        OmniTouch                   OmniTouch 8660
                                          Release 5.1            Instant                    My Teamwork
      Enterprise                               +
                                                             Communications                IM and Presence
      Release 9.1                        CCagent Server
                                                                                               ACS8.0
                                          Release 9.0           Suite 6.1


                                                                                                                        AS REMINDER
        Virtual Machine                   Virtual Machine        Virtual Machine               Virtual Machine          BiCS Release 2.1
                                                                                                                        4 Virtual machines
                                                                                                                        Applications were:
                                               VMware Server 2.0.2                                                            OmniPCX Enterprise R9.0
                                                                                                                              OmniVista 4760 R5.1
                                                                                                                              OmniTouch UC R6.0
                                                                                                                              CCA R9.0
                                               RHES 5 Update 3
                                                                                                                        Operating Systems were :
                                                                                                                              VMware Server 1.0.9
                                                                                                                              Red Hat 5.3




•6 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                        All Rights Reserved © Alcatel-Lucent 2010
2
                                OmniTouch Instant Communication Suite
                                Release 6.1 Build 100b




•7 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
 ICS Release 6.1-Build 100b – New features available with BiCS
For the Personal Computer
         Microsoft Windows 7 32Bits (Professional & Ultimate Editions)
         Microsoft IE8 (XP/Vista/Seven)
         Desktop Citrix XenApp 4.5 (formerly Presentation Server 4.5) and 5.0
For Microsoft Office Communicator 2007 R1
         Telephony presence, click-to-call
For Mobile Devices
         Apple iPhone 3G/3GS
         Microsoft Windows Mobile 6.1
         Google Androïd (under control)

For Desktop Sets & Telephony server
         OmniPCX Enterprise 9.1
         Free Desktop Application

                                                        Ordering mechanism in Actis is same as with separate servers



 •8 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010              All Rights Reserved © Alcatel-Lucent 2010
Considerations / Restrictions

Citrix Support
       Stand Alone ICS requires 6.1-101b version to support Citrix, but is available on
        100b on BiCS


ICS 6.1 Restrictions
       No media server embedded (No VxML or TTS,)
       OmniTouch 8440 NOT embedded within ICS 6.1
       Hi Def video requires external (ACS / My Teamwork) server




•9 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
  2a
                                                           Business Continuity

                                                        Citrix XenApp, Windows 7 64-bit




•10 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010       All Rights Reserved © Alcatel-Lucent 2010
Citrix XenApp support (1/4)
•Citrix XenApp™ is the on-demand application delivery solution that enables any Windows
   application to be virtualized, centralized and managed in a datacenter and instantly
                  delivered as a service to users anywhere on any device.

                                                                    •Client/Server

                                                                    •Custom apps
                                                    •Applications
                                                                        •Web apps
               •Application
                 interfaces
                                                  are centralized
                                                     in the Data                                                    •Data Center
                      (UI’s)                              Center




                                                                                                                                •Application
                                                                                                                                  Servers
                                                                                                                •Presentation
                                                                                                                   Servers
       •Desktop,
         •Laptop


•11 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010               All Rights Reserved © Alcatel-Lucent 2010
Citrix XenApp support (2/4)

       XenApp can either host applications on central servers and allow
        users to interact with them remotely (online application delivery)
        or stream and deliver them to user devices for local execution
        (offline application delivery). Type of application to publish
        (share) with Citrix XenApp are as follows:
                 Server desktop
                 Content
                 Application
                        – Accessed from the server
                        – Streamed if possible, otherwise accessed from the server
                        – Streamed to client


       Server desktop is the only option supported for Instant
        Communications Suite R6.1 applications.
                 Published desktop means that a complete desktop, including a start menu, is presented to
                  the end-user. Normally the user will not have a client desktop anymore and all his work is
                  done from this published desktop.


•12 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
Citrix XenApp support (3/4)

       OmniTouch 8400 Instant Communications Suite R6.1 supports the
        running of following applications/integrations within a Citrix
        XenApp 4.5/5.0 environment:
                 My Instant Communicator
                 Web applications for telephony, call routing, messaging and teamwork services
                 Microsoft Outlook 2003 and 2007 integrations
                 Microsoft Office Communicator 2007 R2 integration
                 IBM Lotus Notes 8.x integration
                 IBM Lotus Sametime 8.0.x integration



       Unsupported features:
                 Voice over IP communications
                 Video conferencing




•13 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010    All Rights Reserved © Alcatel-Lucent 2010
Citrix XenApp support (4/4) : Hardware & Software requirements


         Supported versions:
                 – XenApp 5.0
                 – XenApp 4.5 (formerly Presentation Server 4.5)
                 (Versions of Citrix XenApp prior to Version 4.5 are not supported)


         Software prerequisites:
                 – XenApp 4.5 (Presentation Server 4.5) for Windows Server 2003
                 – XenApp 5.0 for Windows Server 2003 and 2008


         Hardware prerequisites:
                 – The XenApp server must have enough CPU, RAM, disk space and network bandwidth for
                   each concurrent user. Performance depends on the tasks that are being performed,
                   and on the hardware, software and networking setup. Refer to the Citrix guidelines.




•14 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
•Windows 7

                Support of Microsoft Windows 7 64-bit (Professional and Ultimate
                 editions)
                          For My Instant Communicator, Web applications, Microsoft and IBM integrations
                           (Outlook/Office Communicator, Lotus Notes/Lotus Sametime)
                          Browsers supported:
                                  – Microsoft Internet Explorer 7 and 8
                                  – Mozilla Firefox 3.0
                          4980 Softphone is not and will not be supported on Windows 7




•15 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010        All Rights Reserved © Alcatel-Lucent 2010
          2b
                                                        •User Applications

                                                                 •Free Desktop




•16 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
  Free Desktop application compatibility (1/2)

                                                                                  Free Desktop Application
  •Alcatel-Lucent   Free Desktop
                                                             User web              OmniPCX Enterprise              IP Touch
  application is built on top of an                           access                 management                interface control
    Alcatel-Lucent XML services
   framework middleware. This                                        XML Services Framework Middleware
   software application must be
installed on a dedicated machine .
                                                                       OmniTouch 8400 Instant Communications Suite
                                                                                    Virtual Machine




                                                                        Hardware



                                         Personal computer       OmniPCX Enterprise                        8 Series desktop phones
                                                                Communication Server




  •17 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010        All Rights Reserved © Alcatel-Lucent 2010
Free Desktop application compatibility (2/2)

                                                                                             • 1 Server for:

                                                                                       • OmniTouch 8400 ICS
                                                                                                               +   •Free Desktop application
                                                                                                    • Or

                                                                                      • OmniTouch 8410 ICWS

                                            •OmniPCX Enterprise                                     • Or

                                          •Communication server                         • OmniTouch 8440 MS




•18 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010             All Rights Reserved © Alcatel-Lucent 2010
2c
                                    •My Instant Communicator for iPhone, Windows Mobile and
                                 Android (in addition to BlackBerry and Nokia Eseries devices)




•19 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
Overview

    My Instant Communicator mobile edition

              Extends IP Telephony systems to cellular coverage zones and leverages existing wireless LAN
               (WLAN) infrastructure to reduce on-site/off-site mobile communication costs.


              Empowers mobile users with advanced communications functions (e.g. media blending, rich
               presence, directory lookup, device handoff, Voice over WiFi, etc.) through business services
               from the Alcatel-Lucent OmniTouch 8400 Instant Communications Suite.


              Delivers unified communications services to a wide range of single-mode (cellular) and dual-
               mode (Cellular/WiFi) devices:
                     –   Research in Motion (RIM) BlackBerry
                     –   Nokia Eseries
                     –   Apple iPhone
                     –   Google Android
                     –   Microsoft Windows Mobile



•20 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
Key features, key benefits

                                     Key features                                                       Key benefits

                                                                     Users have unified communication capabilities
                                                                     everywhere (on-site and off-site) so they are able to get
                                                                     business notification events (voice mail, callback
                                    Borderless office                request, missed call) and access to enterprise-grade
                                                                     voice services (e.g. corporate directory, telephony
                                                                     presence, instant messaging and
                                                                     collaboration/conferencing) regardless of location
                                                                     •Single business number: Avoid wasting time by having
                                                                     one number that automatically follows a user across
                           Increase first-call resolution            multiple phones (fixed and Smartphone)
                                                                     •Media blending: Provides additional media options for
                                                                     answering a call such as email or instant messaging

                                                                     •Cellular: Significantly reduce Smartphone costs with
                                 Control/reduce costs                savings on long distance calls
                                                                     •Wireless LAN: Use WiFi when at the office or at home


                             Native design integration               Easy to learn (time saving), easy to use


                                                                     Secure VPN or Reverse Proxy connection to get and use
                                  Secure and reliable
                                                                     information residing in the corporate network




•21 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010       All Rights Reserved © Alcatel-Lucent 2010
Features set (1/3)

                                                                                                                Nokia                      Windows
                      My Instant Communicator                                         BlackBerry                                  iPhone             Android
                                                                                                               Eseries                      Mobile

Single business number (one phone number, single identity)                                                                                         

Single business voicemail box                                                                                                                      

Business caller identification                                                                                    (1)             (2)              

Business and private lifestyle management                                                                                                   

Make a call
• Using the internal extension dialing plans
• From the local contact list or corporate directory
                                                                                                                  (3)                              
• From the business call history
• From the voicemail interface
• Towards the company switchboard operator

Incoming call services (when phone rings)                                                                                                             

Mid-call control (telephony services while engaged in a call)                                                                                       

Device handoff (move active call from Smartphone to fixed phone)                                                                                    

Call forwarding, dual-ring on/off (ring both fixed and mobile                                                                                      
phones or fixed phone only)
            (1) Local contacts in cellular mode, no limitation for the enterprise WiFi mode

                                          (2) Local contacts only

                                     (3) No visual voicemail interface


•22 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                                 All Rights Reserved © Alcatel-Lucent 2010
Features set (2/3)
                                                                                                                 Nokia                      Windows
                      My Instant Communicator                                          BlackBerry                                  iPhone             Android
                                                                                                                Eseries                      Mobile

Voice over WLAN (two-way automatic roaming and handover)                                                             

Presence
• User presence                                                                                                                               
• Phone presence                                                                                                                                     

Media blending (voice, instant messaging, email)                                              (4)                                   (4)              (4)

Directory lookup (local and corporate contacts)                                                                                                     

Visual voicemail (display and manage your voice messages similar to                                                                                  
email)

Notifications at a glance (voice messages, callback requests, missed                                                                                 
calls)


Business call history                                                                                                                                

Buddy list      (personal contacts list)                                                                                                      

Instant conference (set up and join conference calls instantly,                              (5)                                             
anywhere)


Instant messaging                                                                                                                             
                                                        (4) Voice and email

  (5) Join with a single click. Available for all meetings scheduled and displayed in the built-in calendar application




•23 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                                  All Rights Reserved © Alcatel-Lucent 2010
Features set (3/3)

                                                                                                           Nokia                      Windows
                      My Instant Communicator                                    BlackBerry                                  iPhone             Android
                                                                                                          Eseries                      Mobile

Automatic fallback (keep voice services when data channel is off)                                                                     

Secure access to the enterprise
•Virtual Private Network (VPN)                                                         (6)                    
•Reverse Proxy (TLS encryption)                                                                                                                 
Minimize international calling expenses (by routing                                                                                           
international calls over the enterprise network)

Support of a large range of mobile devices for use of
                                                                                                                                              
existing mobile deployments
Application management (software download over-the-air, remote                                                                                
configuration and provisioning)


Multi-language application                                                                                                                    
                                              (6) BlackBerry Enterprise Server




•24 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                            All Rights Reserved © Alcatel-Lucent 2010
BlackBerry Graphical User Interface
                                                           Missed calls and                                     Additional telephony services
                                                          callback requests                                    (call voicemail, call attendant)

                                                                                                                                           Call forwarding,
                                                                               Visual voicemail                Call history                dual-ring on/off




                                                        Call by number and
                                                                lookup area




                                                                Results list




  Refer to the User Guide for full details



•25 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                          All Rights Reserved © Alcatel-Lucent 2010
Nokia Graphical User Interface




  Refer to the User Guide for full details



•26 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
iPhone Graphical User Interface
                                                                                                                                  Call forwarding,
                                                              Settings                                                            dual-ring on/off



                                                         Visual voicemail


                                                        Callback requests


                                                             Missed calls


                                                              Call history




                                                                                                                                 Call voicemail,
                                                                         Alerts                Directory                Dial a   call attendant
                                                                                                lookup                 number
                                                                                                              Local
       Refer to the User Guide for full details                                                              contacts




•27 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                      All Rights Reserved © Alcatel-Lucent 2010
Windows Mobile Graphical User Interface
                                                                                          Missed calls,
                                                                                       callback requests,   Visual
                                                                                           call history   voicemail   User log
                                                        Call forwarding,
                                                        dual-ring on/off,
                                                         user presence



                                                           Call by number and
                                                                   lookup area




                                                                    Results list



                                                                                                                                  Additional
                                                                                                                                   services
                                                                                                                                   (context
                                                                                                                                 dependant)


  Refer to the User Guide for full details



•28 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                  All Rights Reserved © Alcatel-Lucent 2010
Android Graphical User Interface




                                                        Call by number and
                                                                lookup area
                                                                                                                   Call forwarding,
                                                                                                                   dual-ring on/off
                                                                Call history




                                                              Missed calls,
                                                        callback requests,
                                                          visual voicemail




  Refer to the User Guide for full details



•29 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                  All Rights Reserved © Alcatel-Lucent 2010
System requirements

   System requirements

   Cellular networks                                     2G/2,5G/3G+
                                                         Aruba Networks (from OS 3.3 on)
   WLAN infrastructures
                                                         Cisco (based on Cisco Compatible Extensions, version 3 or 4)
   Reverse Proxy                                         ProxySG appliances from Blue Coat
                                                         Alcatel-Lucent Brick
   VPN Gateway (when using Nokia devices)
                                                         Any gateway supported by Nokia Eseries devices
   BlackBerry Enterprise Server (for BlackBerry
                                                         Version 3.6 or later
   devices only)

   Directories                                           LDAP version 2 or 3, Microsoft Active Directory

                                                         Depends on already declared users (1 mobile user require 1
   Provisioning (users with mobile services)
                                                         dedicated declared user).




                   •Refer to the ICS 6.1 Feature List & Product Limits document for more details




 •30 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010       All Rights Reserved © Alcatel-Lucent 2010
Device requirements

 Devices

                                                         Requires BlackBerry Device Software version 4.2.1 or later
 BlackBerry                                              Support of a large range of models: Storm, Bold, Tour, Curve,
                                                         Pearl… (refer to the feature list document)
                                                         E51, E63, E66, E71 and E90
 Nokia Eseries
                                                         E52, E55, E72 and E75 coming soon

 iPhone                                                  3G, 3GS

                                                         6.1 Professional Edition (version 6.5 end of Q1 2010)
 Windows Mobile
                                                         Tested on HTC Touch Diamond2 and HTC Touch Pro2
                                                         OS 1.5+ and 2.0
 Android
                                                         HTC Hero, HTC Magic, HTC Dream




                   •Refer to the ICS 6.1 Feature List & Product Limits document for more details




 •31 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010    All Rights Reserved © Alcatel-Lucent 2010
Licensing model



                                      My Instant Communicator - 1 user license (Ref 3BA09105JA)
                                                A Remote Extension license is required on OmniPCX Enterprise side
                                      My Instant Communicator Mobility pack – 1 user license (Ref 3BA00734AA)
                                                Includes a My Instant Communicator + Remote Extension license


                                                                            BlackBerry (Ref 3BA09239JA)

                                                                            Nokia SW ID (Ref 3BA09240JA)

                                                                           iPhone SW ID (Ref 3BA09242JA)

                                                                         Windows Mobile (Ref 3BA09238JA)

                                                                   Android SW ID (Ref 3BA09243JA)
                                                            Mobility dual mode – 1 user license (Ref 3BA00733AA)

                                                                         WLAN software client + SIP link for WLAN connectivity




 •32 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                              All Rights Reserved © Alcatel-Lucent 2010
3
                                                        OmniPCX Enterprise Release 9.1




•33 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010         All Rights Reserved © Alcatel-Lucent 2010
 OXE Release 9.1 New features available with BiCS
OXE 9.1 features inherited from Winter & Spring offer in a single step:
           New VoIP boards (including encryption)
            LLDP-MED, WLAN4.2
           Arabic localization, SBC 5.2.x
           PCS download enhancement
            G722WB
            SLI-2 boards
           Loudspeaker announcement
           Cellular VM detector timer
            Free Desktop enhancement
            SIP trunk enhancement
            Call handling enhancements




                                                         Ordering mechanism in Actis is same as with separate servers




 •34 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010              All Rights Reserved © Alcatel-Lucent 2010
  3a
                                                        New VoIP Board set




•35 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
Hardware: New VoIP boards (1/4)

GD-3, GA-3, PowerMex & INTIP3 to replace GD, GA, MEX & INTIP2 boards
 Same level of service/ characteristics:

      10/100 BT, Half/Full duplex management, QoS, VLAN
      H323 compatibility
      Daughter board to support VoIP codecs (G711, G723, G729), all framings, echo
       canceller, VAD, Modem/fax transparency, Fax T38
      VoIP Call Detail Recorders
      Audio conferencing (3 parties and N parties)
      Management of country parameters (GD only)
      Voice Guide and DTMF receptors management
      Compatibility with Com Server redundancy and Passive Com Server
      Binary authentication
      Refer to Cross compatibility document for previous release compatibility



•36 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
Hardware: New VoIP boards (2/4)

GD-3, GA-3, PowerMex & INTIP3 to replace GD, GA, MEX & INTIP2 boards
  New characteristics:
       1G BT Ethernet interface
       Embedded voice and signaling encryption (refer to one of the next slides)
       Number of VoIP DSP resources (ARMADA daughter board common for both
        hardware)
                 Per INTIP3 board
                        – 30, 60, 90 or 120 channels for INTIPA (with embedded encryption, limitation to 30 and 60
                          channels)
                        – 30 or 60 channels for INTIPB


                 Per GA3 and GD3 board (with or w/o embedded encryption)
                        – Refer to next slide. Includes VoIP channels, 3-way/ N-way party conference and Voice
                          Guides (configuration dependant)




•37 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010      All Rights Reserved © Alcatel-Lucent 2010
Hardware: New VoIP boards (3/4)

GD-3, GA-3, PowerMex – New characteristics:
                                  Add daughter board VoIP       N-way conferences                       Voice      3-way conf   DTMF/ Q23
                                                     channels                                           Guide                   receivers
                                                                                                        accesses
                                  No                    15      1x7, 2x7, 3x7, 4x7 or                   16         24           16
                                                                1x15, 2x15 or 1x30

GD-3 mix                          No                    30      0                                       16         24           16
                                  Yes                   45      1x7, 2x7, 3x7, 4x7 or                   16         24           16
                                                                1x15, 2x15 or 1x30
                                  Yes                   60      0                                       16         24           16

GA-3 N-conf                       No                    0       4x7 or 2x15 or 1x30                     16         3            0

                                  No                    15      1x7, 2x7, 3x7 or 1x15                   16         3            0

GA-3 mix                          No                    30      0                                       16         3            0

                                  Yes                   30      3x7, 4x7, 2x15 or 1x30                  0          0            0

                                  Yes                   45      1x7, 2x7 or 2x15                        0          0            0

GA-3 VoIP                         Yes                   60      0                                       0          0            0

GA-3 3-conf                       No                    0       0                                       0          24           0

PowerMex                          N/A                   N/A     N/A                                     0          24           16




•38 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010           All Rights Reserved © Alcatel-Lucent 2010
Hardware: New VoIP boards (4/4)
General Notes
    INTIP2 has to be used for “IOIP functions”
    “No RTP direct” mode and “transit” (INTIP) is no longer supported
    New boards are not compatible with previous VoIP daughter boards (MADA3 or GIP6)
    Mixture of previous and new boards (GA3, GD3 and PowerMEX) is not authorized in the
     same common hardware Media Gateway
    With Crystal hardware, main and standby INTIP boards have to be the same




•39 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
 3b
                                                        Embedded Security




•40 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
Embedded firmware for Voice and signaling encryption
       In order to secure the communications (voice and signaling) of Media Gateway
        (Crystal or Common Hardware), it was necessary to insert a MSM box between
        the GD/GA/INTIP and the LAN network
       On new VoIP boards, a “software” solution can be deployed to avoid adding the
        MSM hardware cost and associated serviceability costs
       The « software MSM » is used
           – to protect the IP signaling link (IP Link) between the Com Server (through the SSM-RM,
             mandatory) and the Media Gateway, with authentication and integrity, in order to
             protect the availability of MG against MIM attacks.
             Additionally the IP link is also encrypted to protect against sniffing
           – To encrypt voice though SRTP
       It uses SHA-1 as an integrity method with SSM-RM box (in front of Com Server)


                                                                     •Encrypted Signaling
                                             •Com Server   •SSM-RM
                                                                                         •IP                •Encrypted Voice




•41 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010           All Rights Reserved © Alcatel-Lucent 2010
  Alcatel-Lucent overlay security solution architecture IP Touch Security
  Solution (with Thales partnership)

                                                                         IPMG with INTIP3 boards
Signed configuration database                                    IPMG                               softMSM
                                                          with legacy boards                                          IPMG with legacy boards
          Signed binaries
                                                                                                           MSM-RM
  Geographic redundancy
     High Availability                                                                                                    IPMG with GD3 boards
                                                              MSM-RM
                                                                                                                                      softMSM
                            Alcatel-
                                                    SSM-RM                                 IP corporate
                            Lucent

         Main             BiCS
                                                                                              network
                                                                                                                              Embedded encryption
    Standby                                          SSM-RM

                                                                  WAN
     Medium Remote Site
                                                                                                                           Secure IP Touch
                                                                                                 Small Remote Site
                               IPMG with PCS                                                  IPMG with legacy boards
                           MSM-RM                                                                        MGSec                  Encrypted media
                                                                                                                                     option


                                                                                                                                  IPSec VPN


  •42 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                   All Rights Reserved © Alcatel-Lucent 2010
OmniPCX Enterprise R9 certified common criteria – May 2010
                                                          •OmniPCX™ Enterprise CS is certified EAL 2+
                                                        #1 IP telephony server to reach this security level
                                                               Tests done by a government agency
                                                                 •Source: http://www.commoncriteriaportal.org/
                                                                           http://www.ssi.gouv.fr/ (FR)




•43 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                   All Rights Reserved © Alcatel-Lucent 2010
Encryption limits & consideration
    Embedded Voice & signaling encryption is not compatible with Passive Com Server
    In case of adjunction, encryption has to be “activated” for all boards belonging to the
     same Crystal or grape of Crystal: INTIP3 with softMSM and INTIP2 with MSM box.
    Idem with Common Hardware: SoftMSM encryption has to be activated on all GD3 and
     GA3 of the Media Gateway.
    Pricing policy depends on number of Media Gateways, mixed boards and number of
     boards per Media Gateway: refer to Actis rules and/or Pricing Catalogue.


   Specific Encrypion offer available for BiCS. Discounted SoftMSM licenses for BiCS Specific
     SoftMSM license for BICS at discounted price compared to OXE standard offer -> Check
     the “IP Touch security” option in all peripheral areas you want to protect




•44 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
4
                                                        Server Evolutions




•45 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
Server Evolution : Appliance & Blade

BiCS 2.2 is provided with the new IBM x3250 : Maokong
         IBM appliance x3250 M2 (Maolin) is replaced by x3250 M3 (Maokong)

HP G6 Blade
         HP Blade type BL460c




•46 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
 Server Evolution : IBM x3250M3 Maokong


X3250 M2 Maolin replaced by x3250 M3 Maokong


                                                         Characteristics                                       Note
Memory size                                              8GB                                                   4 Modules
Hard Disks                                               2 x 250GB SATA-2                                      RAID1 Hot swap
Processor                                                Xeon X3430 2,4GHz
Ethernet links                                           2                                                     Gigabit




 •47 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010             All Rights Reserved © Alcatel-Lucent 2010
 New Server Support: HP Blade G6


HP Blade type BL460c G6


                                                         Characteristics                                       Note
Memory size                                              8GB                                                   2 Modules
Hard Disks                                               2 x 500GB SATA-2                                      RAID1 Hot swap
Processor                                                Xeon E5540 2,53GHz
Ethernet links                                           2                                                     10Gbit




 •48 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010             All Rights Reserved © Alcatel-Lucent 2010
HP Blade option considerations
    HP Blade option is available only through the On Demand Communication Enterprise
     Edition. It cannot be ordered through ACTIS
    HP Blade may not be available in all countries. Refer to local Alcatel-Lucent
     representative for more information.
    HP Blade option may impact some features / provisioning level. Refer to the reference
     document “BiCS 2.2 Feature List & System Limits” for more information.
    Price of HP Blade option differs from the standard IBM Appliance option
    The BiCS Pack that includes HP Blade option does not include the Blade center.
     Additional cost has to be provisioned for blade center (chassis), and any other HP
     options required (dual Power supply, centralized hardware management, …).
    As the Blade option does not include a DVD reader, the application upgrade must be
     done over the network (new feature available on BiCS R2.2)
    UPS monitoring and automatic switch off is not available (even if blade chassis does
     have it).




•49 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
                                                                                                                          Alcatel-Lucent

                                                                                                                             BiCS
BiCS R2.2 Server Upgrade Policy


          Server                      R1.0              R1.1   R2.0 / R2.1                          R2.2      Official introduction


         IBM x3250
                                                                                                                      R1.0
         (Mabolas)

                                                               ADD 2x2GB RAM                ADD 2x2GB RAM
  IBM x3250 M2 6GB
                                                                                                                      R1.1
          (Maolin)


  IBM x3250 M2 8GB
                                                                                                                      R2.0
          (Maolin)

  IBM x3250 M3 8GB                                                                                                    R2.2
        (Maokong)

                                                                                                                      R2.2
    HP BL 460c –G6




•50 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010             All Rights Reserved © Alcatel-Lucent 2010
5
                                                        Redundancy Evolutions




•51 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010     All Rights Reserved © Alcatel-Lucent 2010
  Redundancy option evolution

Call Server redundancy with CS-2 can now share the same rack as other
 boards (no more the need to have a dedicated rack)



                                                          IP Media Gateways                                                             Main



                                                                                                                          BiCS Server


                                                          LAN
                                                                                                  LAN




                                                                                     CS-2
                                                                   Standby
                                                                                            IP Media Gateway




  •52 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010                       All Rights Reserved © Alcatel-Lucent 2010
6
                                                        Migration Evolutions




•53 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010    All Rights Reserved © Alcatel-Lucent 2010
 Migration Evolution : Now from 4400 or OXE to BiCS

Any 4400 can now be migrated to BiCS
        Same rules as defined in the OXE to BiCS Migration
        Migration from 4400 gives access to same BiCS licenses as migration from OXE.
        Automatic hardware obsolescence checking & re use.



     OXE+MG
                                                                                                           Alcatel-Lucent
                                                                                                                            MG
                                                                                                           BiCS


                                                         Migration path

                 or
                                                                                                           Alcatel-Lucent

                                                                                                           BiCS




 •54 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010         All Rights Reserved © Alcatel-Lucent 2010
Migration Global Rules

 Who can migrate ? Any existing OmniPCX Enterprise or 4400 with :
        Less than 1000 users
        No 4760 MCS Edition
        Less than 32 IPMG


 What we get after migration ?
        A full BiCS IP if number of IP users to migrate are more than TDM users to migrate
        A full BiCS 80 if number of TDM users to migrate are more than IP users to migrate
        A full system with BiCS configuration rules applied (as if it was a new system)


 At which price ?
        Price of the migration is based on 1 migration base pack (IP or TDM), then
         additional users pack (packs of 10 IP users and packs of 10 TDM users)
        Additional features can be added / purchased at normal BiCS Price.


•55 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
7
                                                        Serviceability improvements




•56 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010       All Rights Reserved © Alcatel-Lucent 2010
Serviceability improvements

Installation / upgrade over the network
         Installation from scratch (fully erased disks) can now be done through the network
         Upgrade of some applications can be done over the network (with some specific
          constraints)

Fully automated delayed backup
         The Automated scheduled backup is now fully automated (no more the need to
          validate entries)




•57 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010
Questions and Answers




•58 | Alcatel-Lucent BiCS 2.2 What’s New | April 2010   All Rights Reserved © Alcatel-Lucent 2010

				
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