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Organizational Development - Being in Lab

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Organizational Development - Being in Lab Powered By Docstoc
					Organizational Development

      Prof. Rushen Chahal
             Being in Lab…..
Before                     During

•   Task present           •   Work not task-like
•   Content present        •   ‘Content’ less & less
•   Instruction clear      •   Instruction vague
•   Structured             •   Unstructured
•   External context       •   Immediate context
•   Ground under my feet   •   Sense of drifting away
              Being in Lab…..
Before                During

•   ‘Boss’ present    •   Facilitator
•   Performance       •   Being
•   Incentives        •   Inner need
•   Image             •   Reality
•   Recollection      •   Present Experience
•   Then & There      •   Here & Now
Process Skills Laboratory

        Learnings
How does the PSL experience
    connect with OD ?
PSL and OD
PSL                               OD
• Took a lot of time
• ‘Authority’ different
• ‘Me’ & ‘Others’
   – New insights
• Different feelings +/-
• Unusual settings
   –   Informal
   –   Relaxed ego defences (?)
   –   Open / ambiguous
   –   Roles for focus
PSL                                                  OD
• Took a lot of time              • In orgns., people are on
• ‘Me’ & ‘Others’                   their guard also
   – New insights                 • The work role is the
                                    common factor
• Different feelings +/-
                                  • People get ‘set’ in their
• Unusual settings                  ways
   –   Informal                   • Change is difficult
   –   Relaxed ego defences (?)
                                  • Authority evaluates - ‘we
   –   Open / ambiguous             can’t be free’
   –   Roles for focus
                                  • Strangers are strange –
                                    whats their ‘real’ agenda ?
          OD Facilitators (you)
• Have to be patient
• Work with difficult feelings
  –   Awkwardness
  –   Inadequate trust, distrust, competitiveness
  –   Confusion about objectives
  –   Frustration
  –   Suspicions about authority, incl. Facilitator’s
      OD Facilitators (you)…
• Have to win participants’ trust
• Help them lower their ego defences with
  you AND one another
• Feel comfortable to examine themselves
  without fear of judgement/evaluation.
• Get their commitment to the intervention
• Develop an emotional stake in change
 For this, OD Facilitators have to
• Be able to connect with others at the level of
  feelings
• Be in touch with his/her own feelings and
  vulnerability
• See oneself as human, not perfect or complete
• See others as human, therefore its OK that they’re
  not perfect or complete
• Be willing to both change & grow oneself & help
  others change & grow
Known To Self     Unknown to Self

 GROUP IS
 CONSCIOUS OF
 THIS AREA ONLY
   Known to
   ALL



NOT Known to ALL
               Authority


An important concept in OD work is authority
           and how it is exercised.
                Authority
• We generally regard authority as ‘official’
  authority (eg. XIM authorities, police
  authorities, sports authorities, etc.)
• However, in OD work, the concept of
  authority is more fundamental.
• It refers to a feeling of legitimate
  empowerment present in individuals and
  groups.
              For example

• A boss in an organisation may actually have
  a very weak sense of authority because of
  his personal self-image, or his image of his
  company.
• Hence, in effect, his formal authority counts
  for little.
               For example
• A telephone operator who has a good
  personality, feels close to all her colleagues
  as she networks with them on the phone,
  has little formal authority.
• But she may have great personal authority,
  enjoys huge goodwill, and acts as a
  barometer of organisational mood.
            Authority in OD
•   IN OD work, we have two ‘roles’ that
    capture the exercise of authority in groups.
•   These are
               (a) Participating
                      and
                (b) Facilitating
AUTHORITY
   inside Me




         P A R T I C I P A T I N G Axis




                                          AUTHORITY not
                                          inside Me
                  F A C I L I T A T I N G Axis


AUTHORITY not                                AUTHORITY
inside my Group                              inside my Group
                  AUTHORITY
                     inside Me




AUTHORITY not                              AUTHORITY
inside my Group                            inside my Group




                                 AUTHORITY not
                                 inside Me
                  AUTHORITY
                     inside Me




                  F A C I L I T A T I N G Axis
AUTHORITY not                                      AUTHORITY
inside my Group                                  inside my Group




                                  AUTHORITY not
                                  inside Me
                  AUTHORITY
                     inside Me




AUTHORITY not                                AUTHORITY
inside my Group                              inside my Group
                                     Nazi soldier,
                                     Mob participant,
                                     Sycophant

                                 AUTHORITY not
                                 inside Me
                  AUTHORITY
                     inside Me


     Dictators,
     Immigrants




AUTHORITY not                                AUTHORITY
inside my Group                              inside my Group
                                     Nazi soldier,
                                     Mob participant,
                                     Sycophant

                                 AUTHORITY not
                                 inside Me
                    AUTHORITY
                       inside Me


     Dictators,
     Immigrants




AUTHORITY not                                  AUTHORITY
inside my Group                                inside my Group
                                       Nazi soldier,
                                       Mob participant,
          Losers,
                                       Sycophant
          Cynics
                                   AUTHORITY not
                                   inside Me
                    AUTHORITY
                       inside Me


     Dictators,                      Genuine Participation
     Immigrants




AUTHORITY not                                  AUTHORITY
inside my Group                                inside my Group
                                       Nazi soldier,
                                       Mob participant,
          Losers,
                                       Sycophant
          Cynics
                                   AUTHORITY not
                                   inside Me
                  AUTHORITY
                     inside Me


                                   Genuine Participation




AUTHORITY not                               AUTHORITY
inside my Group                             inside my Group




                                 AUTHORITY not
                                 inside Me
                 Genuine Participation




AUTHORITY inside Me
                        GENUINE
                        Participation




                GOOD
                Participation

AUTHORITY inside Me
                  AUTHORITY
                     inside Me


                                   Genuine Participation




AUTHORITY not                               AUTHORITY
inside my Group                             inside my Group




      GOOD Facilitation          AUTHORITY not
                                 inside Me
                  AUTHORITY
                     inside Me


                                   Genuine Participation




AUTHORITY not                               AUTHORITY
inside my Group                             inside my Group




      GOOD Facilitation          AUTHORITY not
                                 inside Me