Dealership Consulting Services
Employee Engagement Index
Sales are important. But when the rubber meets the road, it all comes down to
Benefits
⋅ Improve your dealership’s
profitability. The Wipfli employee engagement index (EEI) is designed to help you
significantly increase the profitability of your dealership. Employee engagement directly
bottom line and profitability relates to your bottom line by contributing to sales growth, productivity, and customer
⋅ Identify areas in need of loyalty—and that ultimately drives profitability. Our Wipfli dealership team has been taking
the employee engagement index on the road since 1997. Over the years, we’ve seen how
enhancement, and discover
the EEI provides a valuable benchmark to show how specific changes impact profitability.
solutions to your business issues
⋅ Develop your employees into
What’s more, it serves as an important feedback mechanism for the silent majority, who will
never openly tell you what they truly believe or understand about your dealership.
effective leaders
⋅ Increase customer loyalty The stability of a solid instrument
Our EEI process is based on a survey pioneered by Gallup. Gallup found that dealerships
with the highest employee engagement significantly outperformed dealerships with the
Features
⋅ Completely voluntary and least employee engagement, generating a difference in gross profit for new vehicles of
about $275 per vehicle. Further analysis showed that boosting employee engagement
anonymous surveys to assure could result in an increase in gross profit per dealer by more than $300,000 per year.*
you that the results are truly
indicative of what people believe Revved up and ready to go
and understand about your
dealership Experts in the dealership division of Wipfli have enhanced the Gallup employee
⋅ Third-party administration to engagement process. Our 12-question survey identifies critical links between employee
engagement, customer loyalty, and business growth and profitability. Workplaces that
distribute the surveys, compile sustain high performance have employees who arrive ready to work toward the shared
the data, and analyze it by goals of their department, the dealership, and themselves.
department
⋅ Responses grouped in “camps” to The Wipfli employee engagement index includes an extensive analysis of your survey
results, along with meaningful recommendations based on your specific goals. The report
identify specific areas for is comprehensive, yet presented in a condensed and easy-to-comprehend format.
improvement
⋅ Actionable recommendations, THE TWELVE QUESTIONS LINK TO PERFORMANCE
customized to your dealership Core Item Customer Profitability Productivity Turnover
1 Know what is expected X X X X
2 Materials/equipment X X
3 Opportunity to do what I do best X X X
4 Recognition/praise X X X X
5 Cares about me X X X X
6 Encourages development X X
7 Talks about progress X X
8 Opinions count X X
9 Mission/purpose X
10 Committed - quality X X
11 Opportunity to learn and grow X
12 Overall satisfaction X X
Working toward 100% “Strongly Agree.”
*Source: Automobile Manufacturer: Employee and Customer Engagement; www.gallup.com/consulting
Please visit us at www.wipfli.com