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Organizational Development in Telecommunication Sector of Pakistan-Wateen Telecom

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Organizational Development in Telecommunication Sector of Pakistan-Wateen Telecom
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In our project of “Organizational Development & Change in Management” we are going to study two stages i.e. anticipate the need for change and the diagnostic phase of OD model in Wateen telecom. We started our report with different models depicting our path to research and key issued discussed by us. Then this report contains an introduction part which is followed with findings of surveys which we did from Wateen’s HR Manager, its Employees and the OD Practitioner. It depicts their perceptions about their company performance and hopes for their re-launch positive affect. Then we compared these findings with our reference material and came with performance gaps/ deficiencies. This is followed with recommendations for improvement of Wateen.

Shared by: Komal Anjum
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18
posted:
2/7/2012
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pages:
11
Presented by :



Saba Jahangir

Hareem Mehmood

Amina Farukh

Fatima Tariq

Komal Anjum

Sarah Kamal

Vision:

“Wateen’s vision is to take Pakistan into the digital revolution

of the 21st century by offering complete communications

and media solutions such as Telephony, Internet, Data and

TV / Multimedia to the public at large based on quality,

affordability, availability and reliability. ‘’

Mission:

– Offer affordable communication services that

cater to the needs of our customers.

– Deliver high quality, flexible solutions that

allow customers savings, choice and

enhanced efficiency.

– Make ‘Broadband Pakistan’ a reality.

– Achieve maximum customer satisfaction at

all levels.

– Provide innovative, efficient and creative

solutions.

Announced launch in 2007

Offered complete solution to telecom

problems

1st one to introduce

Aggressive promotion

High expectations

Long time

for delivery

of services







Poor

Connectivity

problems

customer

service

Problems









WiMax not

Launch

made

only in DHA

available

Recommendations

Conclusion



ABC…..

References

ABC…


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