PERFORMANCE WORK STATEMENT
EXPLOSIVE ORDNANCE DISPOSAL
TRAINING & EVALUATION UNIT TWO
ELECTRONIC SURVEILLANCE SYSTEM
MAINTENANCE AND SERVICE
27 February 2011
1.0 BACKGROUND
Since the attacks of September 11, 2001, the supporting role of the Naval Explosive Ordnance Disposal
(EOD) community in the Global War on Terrorism (GWOT) has greatly increased. Commander,
Explosive Ordnance Disposal Group TWO (COMEODGRU TWO) units maintain a presence in
Afghanistan, Iraq, and aboard various warships supporting U.S. Central Command, Third Fleet, and
Seventh Fleet operations. In addition, EOD Group TWO is routinely tasked to support the U.S. Secret
Service and other CONUS and OCONUS EOD missions.
The ubiquitous and longstanding presence of COMEODGRU TWO personnel providing global support
since September 11, 2001 has impacted all aspects of individual and detachment training requirements.
Extended, accelerated, and unplanned deployments continue to create cataclysms in individual and
detachment pre-deployment training schedules that are already competing for limited resources. EOD
Training and Evaluation Unit TWO (EODTEU TWO), is the sole unit providing the requisite advanced
training to EOD personnel and detachments prior to deployment. Therefore, EOD requires the constant
use of their electronic surveillance camera system to ensure training objective are met. This critical
system consists of various components that are subjected to extreme environmental conditions to include
dust, high humidity, and even salt spray.
Additionally, the high-tempo training keeps dust in the air and introduces other outside contaminants to
include, but not limited to, various training aids such as fire arms, gas, and other devices that generate
smoke and debris. The nature of training conducted by personnel and various simulated missions create
for a harsh environment where these systems are installed. This training environment warrants the need
for monthly preventive maintenance by system experts in order to keep the systems operating at peak
performance and extend the life of the components and the system as a whole. With the deficiency of not
having any service maintenance, the likelihood of a complete system failure is present.
EODTEU TWO is located aboard Joint Expeditionary Base – Fort Story, Virginia Beach, Virginia. This
is the administrative and curriculum headquarters for the unit and where the majority of classroom
instruction and laboratory training is conducted.
2.0 OBJECTIVE
The objective of the Performance Work Statement (PWS) is to acquire all-inclusive Electronic
Surveillance Camera Recording Maintenance Services and periodic training support. These services
include: electronic trouble ticket support, monthly preventive maintenance checks, emergency service
calls, telephone technical support, and maintaining all necessary spare parts.
3.0 ACRYNOMYS
CAC Common Access Card
COMNAVSEASYSCOM Commander, Naval Sea Systems Command
CONUS Continental United States
COR Contracting Officer Representative
DOD Department of Defense
DON Department of Navy
EODGRU Explosive Ordnance Disposal Group
EODTEU-2 Explosive Ordnance Disposal Training and Evaluation Unit TWO
FAR Federal Acquisition Regulations
GFE Government Furnished Equipment
GFF Government Furnished Facilities
GFI Government Furnished Information
IAW In accordance with
JEB-FT STORY Joint Expeditionary Base-Fort Story
KO Contracting Officer
MSR Monthly Status Report
NAVICP Naval Inventory Control Point
NECC Navy Expeditionary Combat Command
PCO Procuring Contracting Officer
POP Period of Performance
PWS Performance Work Statement
QASP Quality Assurance Surveillance Plan
SME Subject Matter Expert
TA Technical Assistant
TPOC Technical Point of Contact
4.0 SPECIFIC REQUIREMENTS
4.1 PREVENTATIVE MAINTENANCE
4.1.1 On a monthly basis, the Contractor shall inspect all electronic surveillance camera equipment
identified in Attachment I of this performance work statement. This equipment includes, but is not limited
to: the cameras, microphones, speakers, mounts, conduit, electrical wiring/cabling and control room
components. These inspections shall verify that systems are properly functioning and maintaining their
operational status in accordance with the appropriate manufacturer specifications. At a minimum,
inspections shall include:
Visual inspection
Functional inspection
Operational inspection
Diagnostics inspection
4.1.2 On a monthly basis, the Contractor shall perform preventative tasks, routinely associated with
preventative maintenance, but not limited to:
Cleaning of camera domes, speakers and microphones
Clean filters in DVR's and PC's
Vacuum and dust all electronic components in control room server racks
System diagnostic checks.
4.2 REPAIRS
4.2.1 The Contractor shall perform approved equipment repairs, beyond those considered preventative
maintenance identified in para 4.1.2, to maintain operational status of existing equipment.
4.2.2 In the event of emergency repairs, the Contractor shall respond to emergency repair requests within
four hours of receiving notification from the customer.
4.2.3 Repairs to equipment shall be completed within 3 calendar days, or otherwise approved by the
COR.
4.2.4 Prior to authorization, repairs identified by the Contractor will be firm-fixed priced and negotiated
prior to commencement of work.
4.2.5 Repairs shall not exceed the yearly ceiling established for this contract without prior authorization
by the Contracting Officer.
4.3 HELP DESK SUPPORT
4.3.1 The Contractor shall provide help desk support during normal business/working hours (Mon-Sat) to
provide password assistance password assistance, ID assistance, systems settings recovery and service
trouble calls.
4.4 SPARE PARTS INVENTORY
4.4.1 The Contractor shall maintain a spare parts inventory of parts routinely used for preventive
maintenance of the equipment identified in Attachment I, to avoid unnecessary delays and to reduce
down-time of government equipment.
4.5 SOFTWARE UPDATES
4.5.1 The Contractor may perform system software updates as they become available from the
manufacturer, and will coordinate anticipated system outages with the COR as these updates occur.
4.5.2 System software updates shall be approved by the COR, and shall be completed under a separate
order.
4.6 TRAINING SUPPORT
4.6.1 The Contractor shall conduct system operation training for the customer to correctly operate and
maintain the equipment. The Contractor shall develop a schedule to conduct one 8 hour day of training
every six months to be administered at EODTEU TWO. Class size shall be up to twelve students as
required by EODTEU TWO. Training shall be hands-on/on-the-job-training and include an overview and
description of each system component and features. The Contractor shall demonstrate how to: correctly
operate the surveillance systems, control network functions, and operate digital recording features and
functions. The Contractor shall instruct the customer on the correct operation of all features and functions
of each network zone within the five bunker systems. The first training session shall be conducted within
30 days of the contract awarded and every six months thereafter.
4.6.2 The Contractor shall provide five Quick Step and Troubleshooting Guides (one per control room) to
aid the customer in start up, operation, shutdown, and troubleshooting the network security systems. Each
Quick Step and Troubleshooting Guide shall be customized per Bunker listed in para 7.15.
4.7 CONSULTATION SUPPORT
4.7.1 During regularly scheduled maintenance, the Contractor shall conduct monthly consult with users
to discuss system performance, system issues, optimization and other problems that have occurred since
the last monthly consult.
5.0 QUALIFICATIONS: The Contractor is responsible for providing personnel with proper education,
experience and qualifications to perform the tasks assigned under this contract. Personnel assigned to
these tasks must be able to communicate and work effectively with DoD, Civilian and Military personnel.
The Contractor is expected to be proactive and take corrective action as necessary to ensure the highest
level of performance by contracted team personnel.
5.1 The Contractor shall have, at a minimum, 18 months of Pelco installation and integration experience.
5.2 A Pelco Digital Sentry Configuration certification.
5.3 Previous professional experience in integrating two-way audio into and Integral Digital Sentry
RealVue Xpress DVR.
5.4 DoD Secret clearance for all employees that visit the facilities.
5.5 Virginia Department of Criminal Justice Services (VADCJS) registration for all employees.
5.6 Must have web-based trouble ticket system.
6.0 REFERENCES:
During performance, Contractor shall comply with all applicable Navy, NAVSEA and EOD
certifications, Instruction Manuals, manufacturer specifications/operation manuals and other industry
standards to ensure proper safety and operational maintenance is performed.
7.0 OTHER PERFORMANCE REQUIREMENTS
7.1 SAFETY REQUIREMENTS: Safety shall be paramount. The Contractor shall comply with
applicable OPNAV, NETC, OSHA and command safety instructions and standards governing these
requirements. The Contractor shall maintain all employee qualification and certification records as
required by these instructions.
7.1.1 Contractor Responsibility for Safety: Nothing in this PWS, nor any government action or failure to
act in surveillance of this contract, shall relieve the Contractor of its responsibility for the safety of the
Contractor’s personnel and property, the Government’s personnel and property, and the general public.
Furthermore, nothing in this PWS shall relieve the Contractor of its responsibility for complying with
applicable federal, state, and local laws, ordinances, codes, and regulations (including those requiring
applicable licenses and permits) in connection with the performance of this contract.
7.1.2 Emergency Action Plan: The Contractor shall comply with the U.S. Navy Emergency Action Plan.
7.1.3 Mishap: If a mishap involving services under this contract results in an injury the Contractor shall
promptly report the incident to the EODTEU-2 COR/TPOC and procuring Contracting Officer (PCO). If
the U.S. Navy conducts an investigation of the accident, the Contractor (including all Sub-Contractors)
shall cooperate with the government personnel until the investigation is completed. The Contractor shall
allow authorized government representatives access to the Contractor’s facilities, personnel, and safety
program documentation.
7.1.4 Medical Care Requirement: Emergency medical care is available in government facilities to
contractor employees who suffer on-the-job injury or illness. The Contractor shall make care
reimbursement to the appropriate Navy collection agent upon receipt of statement(s).
7.2 SECURITY REQUIREMENTS:
7.2.1 Unless otherwise indicated, all personnel shall have a current Defense Security Service issued
Secret clearance with a current single scope background investigation, which must be maintained during
the performance of this contract.
7.2.2 Contractor shall conform to the provisions of OPNAVINST 5510.1 (series) and Department of the
Navy Information and Personnel Security Program regulations. DD Form 254 will be provided at the
time of award.
7.2.3 Vehicle Stickers: The government will issue all Contractor employees, working under this contract,
vehicle stickers to authorize access to government bases. The Contractor shall adhere to all access
requirements as established by the government facility to obtain access. The Contractor shall provide all
required information and ensure that employees are capable of obtaining a vehicle sticker prior to start of
the contract. The methodology for obtaining these passes varies from one installation to another;
therefore, the MESG-2 COR/TPOC will assist in providing the appropriate documentation. The
Contractor MUST IMMEDIATELY surrender/return any/all Decals to the GOV’t for employees no
longer working on this contract or contract completion.
7.2.4 The Contractor shall advise the COR of contractor personnel who become an employee or ex-
employee. The Contractor shall contact the COR whenever a contracted employee resigns, is dismissed,
laid-off, or if a change to his/her personnel security clearance status occurs. Additionally, the Contractor
shall ensure all ex-employee security access badges and vehicle stickers are returned to the appropriate
military authority.
7.3 ADP ENVIRONMENT
7.3.1 All reports, technical documentation, etc. must be fully operable with standard Department of
Navy (DON), NMCI desktop and portable MS Windows operating based systems unless otherwise
specified.
7.3.2 Content Integrity. The Contractor shall take necessary action, including use of commercially
available virus software, to ensure all documentation is free of elements that might be detrimental to the
secure operation of the resource operating system, including the following:
7.3.3 Malicious code
7.3.4 Trojans, worms, logic bombs, and other computer viruses
7.3.5Backdoors
7.3.6 Ad-ware, Spy-ware, or web bugs that have the ability to track user behavior
7.3.7 Code that permits functions that are beyond the actual publicized intent of application capability
7.3.8 Software that will not function properly with the operating system configured secure
7.3.9 Code that permits functions that are beyond the actual publicized intent of application capability
7.3.10 The Contractor must specifically identify in the proposal the type, amount, and time frames for any
Government resources that are required and not listed below. The Government representative will
provide the following resources:
7.4 GOVERNMENT FURNISHED INFORMATION (GFI): Any GFI to support this effort shall be
provided within 15 working days from the date of contract award. Subsequent identification of required
GFI may necessitate a GFI request by the Contractor. Each request shall be either in writing or by
electronic mail and directed to the GR/GPM with a copy to the COR. After validating the request for
additional GFI, the GR/GPM shall coordinate with the COR to identify, locate, and deliver the
information within ten (10) working days upon receiving the request and shall notify the contractor in
writing or by electronic mail should additional time be required. The Contractor shall coordinate all
requests for additional technical and contractual information with the GR/GPM. The contractor shall
acknowledge receipt of all GFI (that is, materials other than those downloaded from websites) in writing
or by electronic mail to the GR/GPM within five (5) working days after receipt. All GFI will be returned
to the forwarding Government agency when the effort is completed, or if directed by the GR/GPM,
destroyed using applicable procedures. The Contractor will have access to the following:
7.5 GOVERNMENT FURNISHED EQUIPMENT (GFE):
7.5.1 The government will only provide the equipment to be maintained in Attachment I.
7.6 CONTRACTOR FURNISHED EQUIPMENT, FACILITIES, SUPPORT.
7.6.1 Facilities: The Contractor is required to have facilities within a 100 mile radius of JEB-Fort Story,
capable of meeting the 4-hour response time identified in para 4.2.2.
7.6.2 Contractor Furnished Tools: The tools required to accomplish specific tasks outlined in Part 4 are
considered technician “tools of the trade” and shall be provide by the Contractor. Tools of the trade
include but are not limited to adjustable wrenches, screw drivers, hammers, voltage meters, meggers
multi-meters and the like.
7.6.3 Transportation: The Contractor shall provide for all transportation required for their personnel, to
include vehicles required for transport in and around the Hampton roads area.
7.7 PRIVACY ACT COMPLIANCE: The Contractor may be in contact with data and information
subject to the Privacy Act of 1974 (Title 5 of the U.S. Code Section 552a). The Contractor shall ensure
that its employees assigned to this effort understand and adhere to the requirements of the Privacy Act
and to DOD and DON regulations that implement the Privacy Act. DON policy and procedures
implementing the Privacy Act are detailed in SECNAVINST 5211.5 (series), which is available on-line at
http://privacy.navy.mil. The Contractor shall identify and safeguard data, information and reports
accordingly. The Contractor shall ensure that Contractor employees assigned to the contract are trained on
properly identifying and handling data and information subject to the Privacy Act prior to commencing
work.
7.8 DISCLOSURE OF INFORMATION: Information made available to the Contractor by the
government for the performance or administration of this effort shall be used only for those purposes and
shall not be used in any other way without the written agreement of the Contracting Officer.
The Contractor agrees to assume responsibility for protecting the confidentiality of Government records,
which are not public information. Each contractor or employee of the contractor to whom information
may be made available or disclosed shall be notified in writing by the contractor that such information
may be disclosed only for a purpose and to the extent authorized herein.
7.9 LIMITED USE OF DATA: Performance of this effort may require the Contractor to access and use
data and information proprietary to a government agency or government contractor which is of such a
nature that its dissemination or use, other than in performance of this effort, would be adverse to the
interests of the government and/or others.
Contractor and/or Contractor personnel shall not divulge or release data or information developed or
obtained in performance of this effort, until made public by the government, except to authorized
government personnel, or upon written approval of the Contracting Officer (CO). The Contractor shall
not use, disclose, or reproduce proprietary data that bears a restrictive legend, other than as required in the
performance of this effort. Nothing herein shall preclude the use of any data independently acquired by
the Contractor without such limitations or prohibit an agreement at no cost to the government between the
contractor and the data owner which provides for greater rights to the contractor.
7.10 HOURS OF WORK: Normal working hours are 8:00 AM to 3:30 PM, Monday through Friday,
with the exception of Federal government holidays. However, there may be circumstances where work
hours may be adjusted to meet mission critical requirements.
7.10.1 Overtime: Overtime may be required to perform tasks outlined within Part 4 of this PWS.
Overtime will not be charged as an additional cost to the Government, but should be anticipated.
7.11 GOVERNMENT HOLIDAYS
7.11.1 The following government holidays are typically observed by government personnel: New Years
Day, Martin Luther King’s Birthday, Presidential Inauguration Day (metropolitan DC area only),
President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day,
Thanksgiving Day, Christmas Day, and any other day designated by Federal Statute, Executive Order,
and/or Presidential Proclamation.
7.11.2 Typically, there is no repair work conducted during government holidays, however, may be
required to meet mission critical requirements.
7.12 CONTRACT MANAGEMENT: Only a duly appointed Contracting Officer, and no other
government personnel, is authorized to change the specifications, terms, and conditions under this effort.
The EODTUE-2 COR is responsible for technical management of this program, and will serve as the
Contracting Officer’s Technical Point of Contact (TPOC). The Contractor’s Representative shall
coordinate all activities and resolve any potential issues.
7.12.1 CONTRACTING OFFICER’S REPRESENTATIVE (COR) is responsible for:
a. Liaison with personnel at the government installation and the contractor personnel on site
b. Technical advice / recommendations / clarification on the statement of work
c. The Performance Work statement (PWS) for delivery / task orders placed under this contract
d. An independent government estimate of the effort described in the definitized statement of work
e. Quality assurance of services performed and acceptance of the services or deliverables
f. Government furnished property
g. Security requirements on Government installation
h. Provide the PCO or his designated Ordering Officer with appropriate funds for issuance of the
delivery / task order
i. Certification of invoice for payment
7.13 CONTRACTOR PERSONNEL
7.13.1 The Contractor shall be responsible for managing and overseeing the activities of all Contractor
personnel, as well as subcontractor efforts used in performance of this effort. The Contractor's
management responsibilities shall include all activities necessary to ensure the accomplishment of timely
and effective support, performed in accordance with the requirements contained in the Performance Work
Statement, including appropriate policies and procedures . Contractor employees shall perform their
duties independent of, and without the supervision of, any government official.
7.13.2 The tasks, duties, and responsibilities set forth in this PWS may not be interpreted or
implemented in any manner that results in any Contractor employee creating or modifying federal policy,
obligating the appropriated funds of the United States Government, overseeing the work of federal
employees, providing direct personal services to any federal employee, or otherwise violating the
prohibitions set forth in parts 7.5 and 37.1 of the Federal Acquisition Regulations (FAR). The
Government shall control access to the facility and perform the inspection and acceptance of completed
work.
7.14 CONTRACTOR INTERFACES: The Contractor and/or his subcontractors may be required as
part of the performance of this effort to work with other contractors working for the government. Such
other contractors shall not direct this contractor and/or their subcontractors in any manner. Also, this
7.15 PLACE(S) OF PERFORMANCE: Place of performance is Joint Expeditionary Base – Fort story
Virginia. Electronic surveillance camera systems are located in:
EODTEU TWO Bunker 101
EODTEU TWO Bunker 401
EODTEU TWO Bunker 809
EODTEU TWO Bunker 900
EODTEU TWO Tunnel/Railhouse
7.16 PERIOD OF PERFORMANCE: The period of performance for this PWS 01 June 2011 – 31
May 2012, and will include (2) one-year option periods ending 31 May 2014.
7.17 TRAVEL: Travel IS NOT AUTHORIZED to accomplish this task. Travel expenses include
airfare, per diem, rental car, local travel and miscellaneous expenses are NOT authorized. No mileage
costs will be incurred when travel from the Contractor facility to JEB-Fort Story occurs.
7.18 DELIVERABLES/DELIVERABLE SCHEDULE: In fulfillment of this effort, the Contractor
shall provide the following deliverables. All deliverables shall be submitted to the COR, unless otherwise
agreed upon, in an accurate and timely manner. Reports shall be provided in Microsoft Word and in hard
copy.
7.18.1 Monthly Preventative Report: The Contractor shall document the efforts performed in the
monthly in the preventative maintenance of the electronic surveillance camera system. This report shall
be submitted to the COR within 48 hours of maintenance completion. The report format may be at the
Contractor's discretion, but the report may be modified at the COR's request. At a minimum, the report
shall include:
Date of preventative maintenance
Summary: The Contractor shall provide a summary of work, and activities,
accomplished during the reporting period.
Brief on system performance, system issues, optimization
Findings/Recommendations
Problems Encountered: The Contractor shall provide a brief summary of any problems,
issues or delays identified/encountered and recommendations as to their resolution, or
any corrective action that was taken to correct identified problems.
7.18.2 Report of Repairs: The Contractor shall document the repairs performed when repairs are
required on the electronic surveillance camera system. This report shall be submitted to the COR within
48 hours of repair completion. The report format may be at the Contractor's discretion, but the report may
be modified at the COR's request. At a minimum, the report shall include:
Date of repair
Summary: The Contractor shall provide a summary of repairs accomplished
Problems Encountered: The Contractor shall provide a brief summary of any problems,
issues or delays identified/encountered and recommendations as to their resolution, or
any corrective action that was taken to correct identified problems.
7.18.3 The Contractor shall provide five Quick Step and Troubleshooting Guides (one per control
room) to aid the customer in start up, operation, shutdown, and troubleshooting the network security
systems, as identified in para 4.6.2. Guides shall be submitted within 30 days from contract award.
7.18.4 DELIVERABLE TABLE: The Contractor shall submit reports to the COR as prescribed by
para 7.18 of this PWS.
Reference Milestone/Deliverable Due Date
7.18.1 Monthly Preventative Report 48 hours of completion
7.18.2 Report of Repairs 48 hours of completion
7.18.3 (5) Quick Step and Troubleshooting Within 30 days after
Guides contract award.
7.20 INSPECTION AND ACCEPTANCE CRITERIA: Final inspection and acceptance of all work
performed, reports and other deliverables will be performed at the place of delivery, by the COR, and in
accordance with the Quality Assurance Surveillance Plan (QASP).
7.21 QUALITY ASSURANCE: The COR will review, for completeness, all documentation that the
Contractor submits, and may return it to the Contractor for correction. Absence of any comments by the
COR will not relieve the Contractor of the responsibility for complying with the requirements of this
work statement. Final approval and acceptance of documentation required herein shall be by letter of
approval and acceptance by COR. The Contractor shall not construe any letter of acknowledgment of
receipt material as a waiver of review, or as an acknowledgment that the material is in conformance with
this work statement. Any approval given during preparation of the documentation, or approval
7.21.1 QUALITY ASSURANCE SURVEILLANCE PLAN
Purpose: To ensure that the Government has an effective and systematic method of surveillance for the
services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is
performing all services required by the PWS in a timely, accurate and complete fashion.
1. Critical performance processes and requirements. Critical to the performance of EODTEU-2
Personnel
2. Performance Standards
a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule
will be assessed against original due dates and milestones established for the contract or task order(s).
b. Deliverables – The deliverables required to be submitted will be assessed against the
specifications for the deliverables detailed in the contract/task order(s) and the Quality Control Plan
(QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.
c. Past Performance - In addition to any schedule, and deliverable aspects of performance
discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of
conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to
contract schedules including the administrative aspects of performance, the contractor’s history of
reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s
business-like concern for the interest of the customer.
3. Surveillance methods: The primary methods of surveillance used to monitor performance under
contract will include COR surveillance, random or planned sampling, periodic inspection, and
internal/external validated customer complaints.
4. Performance Measurement: Performance will be measured in accordance with the following
table:
Performance Performance Surveillance Frequency Acceptable
Element Requirement Method Quality Level
Contractor Quality Activities, Inspection by Upon 98%
inspections, and COR completion of Compliance
corrective actions activities; with the PWS.
completed as
required by the As Required for
PWS. corrective
actions.
Contractor Activities, Inspection by Upon 98%
Response inspections, and COR completion of Compliance
corrective actions activities; with the PWS
completed within
the timeframe
specified by the
PWS.
Personnel Qualifications as Inspection by 100% inspection 100%
Qualifications prescribed in the COR Compliance
PWS. with the PWS.
Contract Contract Inspection by 100% inspection >95% of
Deliverables deliverables COR of all contract deliverables
furnished as deliverables. submitted
prescribed in the timely and
PWS. As Required for without rework
corrective required
actions.
Overall Contract Overall contract Assessment by At the end of All
Performance performance of the COR Task Order performance
sufficient quality to elements rated
earn a Satisfactory Satisfactory (or
(or higher) rating in higher
the COR’s annual
report on
Contractor
Performance
Invoicing Monthly invoices Review & Monthly 100%
per contract acceptance of the Accuracy
procedures are invoice
timely and
accurate.
5. Performance Requirements Summary: If performance is within the listed acceptable quality
levels, it will be considered to be satisfactory. If not, overall performance may be considered
unsatisfactory.
Incentives/Disincentives:
The COR’s make an annual report on Contractor Performance (CPARS or other annual report). The
contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the
COR’s annual report, may result in termination of the contract/task order and may also result in the loss
of future Government contracts/task orders. The contractor’s failure to achieve satisfactory performance
under the contract/task order may result in the non-exercise of available options.
For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy
Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor.
The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the
problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem,
the Contracting Officer will determine if any further action will be taken.
In accordance with the inspection of services provisions of the contract, the contractor will be
incentivized to provide quality products in a timely manner since the Government can require the
Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.
ATTACHMENT 1
INSTRUCTIONS AND EVAL CRITERIA
In accordance with FAR 52.212-2, Evaluation – Commercial Items (Jan 1999), the Government will
award a Task Order resulting from this RFQ to the responsible Offeror whose offer conforming to the
RFQ will be most advantageous to the Government, price and other factors considered. The following
factors shall be used to evaluate offers:
Factor 1: Past Performance
Factor 2: Price
Factors will be weighted as follows:
o The Past Performance factor is more important than the Cost/Price submission.
o All non-price factors, when considered together are more important than price.
Each Offeror will submit proposals consisting of Past Performance and Price which clearly
articulates their understanding, and ability to comply, with the requirements of the PWS.
Factor 1: Past Performance - In order to facilitate the Government’s evaluation of this factor,
the Offeror shall provide information on no more than three (3) previous contracts whose
effort was relevant to the effort required by this solicitation; the contracts provided should have
been performed within the last five (5) years. Evaluation will focus only on work experience
already performed. Yet-to-be performed work and experience prior to the last 5 years will not be
considered. Offerors may submit performance data regarding current contract performance as
long as a minimum of one year of performance has been completed as of the closing date of this
RFP. The Government may verify past performance information. The Government may contact
some or all of the references provided, as appropriate, and may collect information through
questionnaires, telephone interviews and existing data sources to include but not limited to
Contractor Performance Assessment Reporting (CPARS). The Government reserves the right to
obtain information for use in the evaluation of past performance from any and all sources
including sources outside of the Government. This past performance information will be used for
the evaluation of past performance.
Past performance will be evaluated based on the relevance and quality of the submitted contract’s
information.
Relevance is determined by a contract’s similarity to the current requirement, based upon scope
and magnitude. For the purposes of this evaluation, relevancy in scope and magnitude are
measured by the following:
Scope: Experience in the areas defined in the PWS.
Magnitude: The measure of the similarity of the dollar value of actually performed work
that exists between the PWS and the Offeror’s contract. Magnitude will be evaluated on
the dollar amount of work actually performed under the contract or contracts during the
relevant five-year period established by the solicitation.
The quality evaluation will be based on the following sub factors: Quality, Timeliness, and
Contractor Responsiveness which are of equal importance.
Quality: The Offeror’s demonstrated history of delivering products and services of high
quality and compliance with contractual requirements. Quality will be evaluated in terms
of:
Overall customer satisfaction,
Instances of rework and/or deficiency reports, and
Evidence of effective and/or innovative work applications that were beneficial to the
customer
Timeliness: The Offeror’s compliance with:
Delivery and/or performance schedules,
Timeliness of submission of requested information, reports, and invoicing
Contractor Responsiveness: The Offeror’s demonstrated ability to:
Respond to customer concerns,
Isolate and resolve problems, and take systematic improvement action
Following the quality evaluation, the Contracting Officer will assign an overall adjectival
rating to each contract, considering both the contract’s relevance and quality. The Contracting
Officer will then assign a composite past performance adjectival rating for the Offeror’s
overall past performance, considering the ratings assigned to each individual contract.
1) Past Performance submission is limited to 6 pages. Information provided beyond 6 pages
will not be considered.
i) Past Performance shall, at a minimum, provide the following information:
Contract Number/Delivery Order Number
Contract Type
Contract Period of Performance
Program Name
Total Contract Cost
Brief description of work performed
Valid name, phone number and email of Contracting Officer and Contracting
Officer Representative/Technical Point of Contact. It is incumbent upon Offerors
to ensure they are providing a valid names, phone numbers and email addresses.
References who cannot be contacted will receive a neutral rating.
Offerors lacking relevant past performance history will receive a Neutral rating.
Factor 2: Price: The Offeror’s price submission shall include a complete and signed solicitation
form, and if applicable, and executed copy of Amendments. The Government will evaluate
pricing information submitted in accordance with the solicitation’s INSTRUCTIONS TO
OFFERORS by comparing it to other Offeror’s prices or by using any other price comparison
technique deemed to be in the Government’s best interest by the Contracting Officer.
The contract will consist of:
a Firm-Fixed priced CLIN to provide monthly preventative maintenance;
a Firm-Fixed priced CLIN to provide monthly help desk support;
a COST CLIN for emergency and other repairs identified during routine maintenance
for the electronic surveillance camera systems for a period of 1-year, and will include options
CLINS to continue such services on a yearly basis thereafter.
Although price is the least important factor, the degree of its importance will increase with the
degree of equality of the offers in relation to the other factors on which selection is to be made.
Price will be evaluated by the contracts personnel to determine fairness and reasonableness
through the most appropriate method available.
1) The price submission is not page limited, but is strictly limited to price and cost information.
The submission shall include:
i) Supporting information including: Labor Categories, Labor Rates, Hours and Other
Direct Costs (ODCs) used in developing the proposed price.
ii) Price submission shall include proposed labor rates for repairs identified in para 4.3 of
this PWS. These rates shall be utilized when repairs to the electronic surveillance camera
equipment are required.
Scoring/ Rating: All evaluation criteria except price will be subject to the following ratings.
Evaluations shall employ a letter grade method for rating Contractor submissions against
evaluation factors identified within the solicitations. The appropriate letter grade rating shall be
assigned to each factor subsequent to and consistent with the narrative evaluation, which shall
indicate a proposal's strengths, weaknesses, and risks. A quote need not have all of the
characteristics of a grade category in order to receive that grade rating; evaluators should use
judgment to rate the proposal using these characteristics.
Adjectival Description
Rating
Highly Past Performance: The proposal demonstrates: Superior accomplishment of contract requirements and
Acceptable (HA) very high customer satisfaction. Very low performance risk. Based on the Offeror's performance
record, very little doubt exists that the Offeror will successfully perform the required effort.
Acceptable (A) Past Performance: The proposal demonstrates: Fully compliant accomplishment of contract
requirements and positive customer satisfaction. Low Performance Risk: Based on the Offeror's
performance record, minimal (but perhaps some) doubt exists that the Offeror will successfully
perform the required effort.
Unacceptable (a) Failure to properly accomplish contract requirements and failure to satisfy customer
(Ua) resulting in Unacceptable Risk. Based on the offeror's performance record, it appears
unlikely that the offeror will successfully perform the required effort.
Unacceptable (b) Past Performance: Failure to properly accomplish contract requirements and failure to satisfy
(Ub) customer. Very High Performance Risk. Based on the Offeror's performance record, it appears
unlikely that the Offeror will successfully perform the required effort.
Neutral The offeror has no past performance history OR the Contracting Officer has determined that the past
(Applies only to performance information provided is not directly related or similar to the requirements in the RFP.
Past
Performance)
Submission of Offers. FAR 52.212-1, 52.212-3, 52.212-4 and 52.212-5 are incorporated by reference,
and apply to this RFQ. Offeror’s shall submit signed and dated offers to the office specified in this RFQ
at or before the exact time specified in this RFQ. Offers shall be submitted via email to point of contact
listed in this announcement. Late offers will not be accepted. Offers may be submitted on the SF 18,
letterhead stationery, or as otherwise specified in the RFQ.