CUPE membership survey results [October 4, 2005 09:00 AM] As mandated by the 2003 convention, CUPE commissioned NOW Communications to conduct a survey of member attitudes about the union and what it should be doing. NOW conducted focus groups in ten cities and surveyed 2425 members across the country. This is a presentation of the results of this survey. VISUALS AUDIO CUPE delegates at the 2003 convention asked our union to research the attitudes and opinions of CUPE members: Photo montage of CUPE members (photos of CUPE To better understand their concerns. members at work, in community, To better meet their needs. etc.) To better plan the union’s priorities in bargaining and in political action. 10 focus groups in six cities Vancouver We spoke with members in 10 focus groups in six Calgary cities: Vancouver, Calgary, Winnipeg, Toronto, Winnipeg Montreal (in French) and Halifax to hear rank and file Toronto members talk about their work and their union. Montreal Halifax 2,425 CUPE members contacted We took what we learned from the focus groups and developed a questionnaire to talk with 2,425 members Sample attempted to: across the country. Match CUPE We tried to ensure that the sample we surveyed membership by sector; matched CUPE’s main sectors. and, Sample enough in each We also tried to ensure that the sample was large province. enough to get accurate information on each province. This is a large sample with a high degree of accuracy. Margin of error Plus or minus 2%, 19 times out of 20 The information we’re presenting here is accurate plus or minus 2%, 19 times out of 20. Today, we’re focusing on the results for the whole sample. CUPE leadership and staff will continue to review and learn from this research over the coming months, breaking it down by region, sector and other variables. We first asked members about their satisfaction with their job. Job satisfaction 90% of members surveyed are either very satisfied or 90% very satisfied / somewhat somewhat satisfied with their job. satisfied This is a high job satisfaction rate compared to other unions. CUPE effectiveness of When asked how effective CUPE is at representing representation them, 42% of members surveyed ranked CUPE high on an effectiveness scale… and 25% rated CUPE low on Scale – shown graphically the scale. 42% – High 31% – Neutral CUPE ranks higher in both extremes of this question 25% – Low than other unions. Single most important thing CUPE should be doing: We asked CUPE members to identify the single most 27% – Represent me/ stand up important thing their union should be doing for them. for me/ fairness/ ensure employer respects contract Most CUPE members surveyed said representation, in 20% – Job security/ more hours/ some form, is the most important thing CUPE should protect against privatization/ do. contracting out 17% – Good wages and benefits They also looked for job security, good wages and 5% – Good contract benefits, or a good contract in the top four subjects. 22% – Other 10% – Nothing, don’t know Importance of key services – We asked members to rank the importance of key total importance (4 or 5) union services on a scale of 1 to 5, with 5 being extremely important. 87% – Protecting job security 88% – Negotiating good wages As you can see, between 86% and 88% of CUPE and benefits members surveyed agreed that protecting job security, 86% – Getting you a good negotiating good wages and benefits, getting a good pension pension and protecting health and safety were all 86% – Protecting health and important or very important services for the union to safety at work provide. When asked to rank the importance of CUPE promoting equality, human rights and fair treatment for Equality, human rights and fair everyone, treatment for everyone – CUPE action 20% said it was somewhat important and a strong majority said it was extremely important – 68%. 88% – Extremely important or important to some degree This is a strong statement by a large percentage of those surveyed. To determine attitudes toward political action, we asked members which was closer to their view: Political action CUPE should be providing members with information 69% – CUPE should be on this because politicians’ decisions can directly providing information to affect members’ jobs, as well as funding for public members about politics services and decisions about privatization – 69% agreed. 24% – CUPE should not be providing information to OR members about politics CUPE should not be providing information on where image of cupe members politicians stand on issues because political choices are “campaigning” personal and private – 24% of CUPE members surveyed agreed Satisfaction with collective agreement CUPE members were asked how satisfied they were with their collective agreement, 72% said very or 72% – Very satisfied / somewhat somewhat satisfied and 25% said not very or not at all satisfied satisfied. 25% – Not very satisfied / not at all satisfied Contracting out and privatization Contracting out and privatization are affecting more % very or somewhat concerned and more CUPE members and their anxiety about this about: is reflected in our survey. Pay being cut – 83% A large majority of CUPE members were VERY or Quality of service will somewhat concerned about pay being cut, a decrease in decrease - 83% the quality of service they could provide, contracting Job contracted out or out generally, workload increases, and hours being cut. privatized – 78% Workload increased – 78% Hours being cut – 77% Negotiating workplace training We also asked CUPE members about the importance of workplace training that helps them do their jobs more graphic to show scale effectively or get a promotion. Important - 79% 79% of CUPE members surveyed rated negotiating Neutral – 11% workplace training as important. Not important – 8 % This ranking is high compared to other unions. Employer provided training Yes – 65 65% of members surveyed said their employer No – 32 provided this type of workplace training. image of someone learning on the job – two members together Internet access While the focus group said they like getting information from the union in person or in newsletters 20% – At home at their workplace, they also expressed interest in the 13% – At work union’s online activities. 55% – Both at work and at home In the survey, we learned that 88% of CUPE members 11% – Do not have have access to the Internet either at home, at work, or Internet access both. Highlights today The survey highlights we’re viewing today focus on the total responses to some of the questions we asked. Detailed analysis over time Our more in-depth analysis of the survey results will Implement our strategic help us implement the strategic directions plan adopted directions decisions at this convention.
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