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					                                          PATIENT SATISFACTION SURVEY RESULTS Jan-May ‘2007
                                             Number of Patient s Responding to Survey: 68, Satisfaction Rate: 97.3%




                                                                                                   Dissatisfi




                                                                                                                                   Somewh


                                                                                                                                                 Satisfied


                                                                                                                                                                      satisfied




                                                                                                                                                                                        Opinion
                                                                                                                       Neutral
                                SURVEY QUESTIONS




                                                                                                                                                               Very




                                                                                                                                                                                   No
                                                                                                                ed




                                                                                                                                            at
1. My therapist was courteous                                                                                                        4                         64
2. My therapist understood my problem or condition                                                                                   5                         63
3. The explanations my therapist gave me were helpful                                                                                3                         70
4. The front desk person was courteous                                                                                               5                         63
5. I was satisfied with the treatment provided by the therapist                                                                      4                         63                  1
6. My first visit was scheduled quickly                                                                                              4                         64
7. It was easy to schedule follow-up appointments                                                                                    7                         61
8. I was seen promptly when I arrived for treatment                                                                                  5                         63
9. The location of the facility was convenient for me                                                 1                    2         7                         58
10. My bills were accurate                                                                                                           2                         55                  11
11. The cost of treatments I received were reasonable                                                                      1         3                         58                  6
12. Overall, my rating of the facility                                                                                               5                         63
13. My condition on discharge is….                                                                    0                    0         6                       15 Much
       (New question and so reduced number of respondents)                                       Worse               Unchanged   Improved               Improved
14. I would return to this facility for care in the future                                        0 No                                                       68 Yes
15. I would recommend this facility to family or friends                                          0 No                                                       68 Yes
                                                                              Totals (983)            1                    3       60                         896                  23
                                                                  Satisfaction Percentages       0.1%                 0.3%        6.1%                       91.2%                2.3%
                                                  The best description of my problem is…         20 Post-                23        11                           5                  9
                                                                                             Operative                Chronic     Minor                      Severe               Other

Here’s what just a couple of our patients have to say;
 “The results have been great and was geared to my condition. (They) challenged me, but at a sensible pace. Pleasant therapist and staff” S.P.
“I liked best the therapists confidence that they could help improve my performance and therefore my quality of life” J.B.
The overall package was great- the professionalism, the cost, the cleanliness, the staff and the treatment.” L.C.
“Darcy explained what and why my problem is occurring which no one else has been able to do” E.W.
Some common comments on what people like most about their experience;
“The personal attention”, “Friendliness of staff”, “The atmosphere”, “Knowledgeable staff”.
                                South Aiken Physical Therapy, LLC          Confidential Page 1                                              2/8/2012

				
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