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Team Leadership

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Team Leadership Powered By Docstoc
					Leading Effective Teams
     John Goldberg, MBA
               Objectives
To help team leaders and members learn
how to better:
 1.   Communicate
 2.   Manage conflict
 3.   Know when to escalate issues
 4.   Create respect
 5.   Celebrate success
 6.   Support performance
              Action Items
• Get a piece of paper and pen
• Write one action item per objective
              Benefits
Supervisors
  – Increased team performance
  – Succession planning


Employees
  – Be seen as a leader
  – Career development opportunities
                         Resources
• Team Leadership Competency
  Development Guide:

http://www.dpa.ca.gov/hr-modernization/training/leadership-development-
    guide/leadership-competency-development-guide-team-leadership.pdf
Key Leadership Behaviors
• Sets team structure
• Organizes, leads, and facilitates team
  activities

• Promotes team cooperation
• Encourages participation
                  Key Skills
1.   Communicate
2.   Manage conflict
3.   Know when to escalate issues
4.   Respect
5.   Celebrate success
6.   Support performance
            1. Communicate
•   Explain your intentions
•   Say what you mean
•   Listen for intent
•   Check out your assumptions
      Team Communication Poll
Chris shared some information with Pat, a colleague. Pat’s supervisor
  wrote the following email message to Chris:

“While I appreciate that you are working hard on researching
  information, I would better appreciate it if you would communicate
  with me before assigning Pat work to review.

“Pat is new and is not qualified to review and provide feedback about
   the information you keep sending.

“If you would like to meet and discuss some of these topics, I am happy
    to make time to do so. Please check with me in the future before
    assigning work to other staff.

“Thank you in advance for your attention and cooperation.”
      Team Communication Poll
• Communication in my team is very good:

•   Strongly Agree
•   Agree
•   Disagree
•   Strongly Disagree
              Action Item
• Write one action item for how your team
  could improve its communication

• Suggestion: read Part 1 of The Pfeiffer
  Book of Successful Communication Skill-
  Building Tools
   2. Resolve/Manage Conflict
• Agree on the problem
• Increase alternatives
• Member interaction and involvement
             Team Conflict
      Resolution/Management Poll
• My team resolves or manages conflict
  effectively:

•   Strongly Agree
•   Agree
•   Disagree
•   Strongly Disagree
              Action Item
• Write one action item for how your team
  could improve its conflict resolution or
  conflict management skills

• Suggestion: read Part 1 of The Pfeiffer
  Book of Successful Conflict Management
  Tools
 3. Know When to Escalate Issues
• When issue is within your circle of
  concern, but outside your control

• Condense issue into a brief decision point
          Escalating Issues Poll

• My team knows when to escalate issues:

•   Strongly Agree
•   Agree
•   Disagree
•   Strongly Disagree
                Action Item
• Write one action item for how your team can
  better know when and how to escalate issues

• Suggestion: through team leadership, have a
  decision making matrix in place regarding:
  – how issues are identified
  – when they are raised, and
  – who makes what decision when
• Everyone on the team contributes to the matrix
  which will guide decision making about when to
  escalate.
                 4. Respect
• We are going to review the stated values of
  respect of six State departments
  – CalPERS
  – Commission on Peace Officer Standards & Training
    (POST)
  – Department of Finance
  – Department of Public Health
  – Emergency Medical Services Authority
  – Office of Statewide Health Planning and Development
    (OSHPD)
                  Respect
• CalPERS:
  – Sensitive to the needs of others, both within
    and outside the System. Courteous,
    considerate, responsive, and professional.
                 Respect
• Commission on POST:
  – We provide service in a fair, friendly, and
    respectful manner. We sincerely care about
    people. By respecting one another, we
    encourage respect for all.
                   Respect
• Department of Finance:
  – We recognize the validity of other points of
    view and treat others with civility.
  – Treat people the way you would want to be
    treated.
  – Be courteous.
  – Be respectful of others’ points of view and
    their responsibilities to carry out their duties.
                  Respect
• Department of Public Health:
  – We treat all people with respect, courtesy,
    and understanding.
                  Respect
• Emergency Medical Services Authority:
  – Treat customers with respect and in a
    courteous and professional manner;
  – Contribute to a climate of trust, respect, and
    concern
                 Respect
• OSHPD:
 – Respect is a value that OSHPD staff use to
   guide their work on a daily basis. Respect has
   meaning for both internal and external
   relationships with our constituents.
          Team Respect Poll
• My team creates an environment of
  respect:

•   Strongly Agree
•   Agree
•   Disagree
•   Strongly Disagree
               Action Item
• Write one action item for how there could
  be increased respect in your team

• Suggestions:
  – Watch the 30-minute DVD from the State
    Library entitled Managing From the Heart
  – Watch the 19-minute DVD entitled
    Teamwork: What's Trust Got to Do with it?
          5. Celebrate Success
•   Create culture of recognition
•   Determine achievements deserving recognition
•   Identify individual preferences for recognition
•   Acknowledge employee achievements
        Team Celebration Poll
• My team celebrates success:

•   Strongly Agree
•   Agree
•   Disagree
•   Strongly Disagree
                  Action Item
• Write one action item for how your team could
  better celebrate success

• Suggestions:
  – Create success ceremonies
  – Provide recognition certificates
  – Give out recognition letters
  – Create “Behind the Scenes Recognition Certificates”
    for those not in the limelight who were key to success
  – Coordinate a “thank you” call from the Director
  – Create a "Wall of Fame" to honor high achievers and
    special achievements
        6. Support Performance
•   Analyze performance gaps
•   Plan for improvements
•   Develop solutions to close gaps
•   Partner with employees
•   Implement the solution
•   Monitor the change
•   Evaluate the results
       Team Performance Poll
• My team is a high performance team:

•   Strongly Agree
•   Agree
•   Disagree
•   Strongly Disagree
              Action Item
• Write one action item for how your team
  could improve its performance

• Suggestion: read A Manager’s Guide to
  Improving Workplace Performance
  Questions               Answers
• How can I rebuild    • Interpersonal skills
  my demoralized
  team?                • Influence
• I want the team to   • Administration
  like me but I have
  to change how we
  do things.
• How do I
  implement change
  and build the
  team?
    Question                   Answer
• What to do with a     • Discuss:
  poor performer when      – Things the employee
                             has done well
  the whole team           – Things the employee
  suffers.                   needs to improve
                           – Communicate the impact
                             of performance on team
                           – Progress on previously
                             set goals
                           – Goals toward which the
                             employee might work
                           – Things the supervisor
                             does that help or hinder
                             the employee’s work
   Questions                   Answers
• How do you partner     •   Keep your word
  when someone is        •   Share information
  filing grievances      •   Keep confidences
  against you?
                         •   Walk the talk
                         •   Give and receive
• How do you build           feedback
  team trust when the
  agency culture isn’t   •   Tell the truth
  trusting?              •   Admit mistakes
                         •   Forgive mistakes
                         •   Be fair
                 Summary
•   Set structure and activities
•   Promote cooperation and participation
•   Communicate
•   Support performance
             Call to Action
• Take your six action items and start to
  implement them this week
                         Resources
• Team Leadership Competency
  Development Guide:

http://www.dpa.ca.gov/hr-modernization/training/leadership-development-
    guide/leadership-competency-development-guide-team-leadership.pdf
Leading Effective Teams
     John Goldberg, MBA

				
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