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                                         A NN
                                                UAL REPORT 2009-10


                                 4       CEO’S
                                                                 12       ABOUT THE
                                                                                      21   RESEARCH &
                                                                                                         32   INTERNATIONAL
                                                                                                                              37   CORPORATE

Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                        www.cto.int   1
                                                                                    In an era of the continuously declining relevance of physical distances thanks to ICTs, the
                                                                                    relevance of an organisation such as the CTO is on the other hand increasing. The challenge
                                                                                    facing the CTO today is to adapt to the changing operating environment and changing stakeholder

                                                                                    The progress made by CTO since its inception more than a hundred years ago and the adaptations
                                                                                    it has managed during that period, is sufficient evidence of the capacity of the Organisation to
                                                                                    manage change. I am very confident about the CTO’s future.

                                                                                    During this particular year, the CTO has made several noteworthy achievements which are explained
                                                                                    in detail in the Annual Report. At the strategic level, several important trends that bode well for
                                                                                    the future of the Organisation can be identified. Firstly, the strengthening of the relationships
                                            Patrick Masambu, Chairman               between the CTO and other international and regional bodies, particularly the ITU, is very
                                                                                    encouraging. In addition to collaborating to hold joint events, the CTO has taken part in a number
                                                                                    of ITU events.
                                                                                    There is better coordination between the CTO and a number of other regional organisations such
It is my great pleasure to write this message for the CTO’s Annual Report           as APT, PITA, CANTO, CRASA and WATRA as evidenced by numerous joint activities including
for 2009-10.                                                                        conferences and events. It is heartening to note that the foundation that has been laid during
                                                                                    the past few years is bearing results. In the coming years the members will see an even greater
As we are well aware it has been a challenging year that saw global financial       degree of cooperation and commensurate benefits to the CTO through these collaborations.
markets spiral out of control and bring about an economic recession that
impacted the entire world, and of course not sparing the ICT industry. Falling      Despite the global economic downturn, it is encouraging to note how the CTO has expanded its
revenues and profit margins in the sector had an impact on the Organisation,        membership base, which is the mainstay of the CTO. The most notable achievement in the past
with consequences for the CTO such as downsizing, staff retrenchments and           operational year was the accession of Rwanda as a Full Member Country.
a reduction in activities related to research and development and marketing
and promotions. Nonetheless, as Chairman, I am pleased to note that despite         It is worth noting that Rwanda joined CTO as a Sector Member long before the country joined
these challenges, the CTO has been able to make appreciable progress on             the Commonwealth. Hopefully, other countries that aim to join the Commonwealth will consider
several fronts. This is due to the resilience of the Organisation, the commitment   this path to better prepare themselves and to improve their chances of succeeding. Last operational
of its members and the dedication of the staff.                                     year also saw a number of industry players joining the CTO as Sector Members.

2    www.cto.int                                                                                                   Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                                                                                                                                                               CHAIRMAN’S MESSAGE

The ever expanding CTO family today encompasses a range of interests and skill                              It is my duty to thank the Management and staff of the CTO for their sacrifices
areas representative of a cross-section of the global ICT industry. As a membership organisation            and the commitment shown in the face of adversity.
the diversity of stakeholders will add to the strengths of the Organisation.
                                                                                                            Management theory suggests that crisis could improve organisations by
I am most encouraged to note how the CTO’s service delivery has also improved                               bringing people together, strengthening working relationships and compelling
over the years. Today, it provides better value to the members as well as to the wider stakeholder          the taking of urgent measures to resolve the crisis. I believe that the past
community. CTO’s events are now spread over a broad range of topics and themes spreading from               crisis has had that positive impact on the CTO by making the Organisation
Connecting Rural Communities to e-Governance; Digital Switchover to Cybersecurity. It is important          leaner and stronger.
to note the focus the Organisation has developed on Broadband
Connectivity.                                                                                                                This has been my second year at the helm of the CTO and

                                                                                                                             in keeping with tradition I am not expected to offer myself
At CTO, we believe not simply in “Connectivity For All” but                                                                  for re-election.
                                                                               I AM CERTAIN THAT THE CTO
in “Appropriate Connectivity For All”. CTO Membership
benefits are also broader today than in the past, addressing                   HAVING BEEN IN EXISTENCE                      It has been an honour and a privilege to lead this renowned
operational level as well as strategic level needs of stakeholders,            FOR OVER 100 YEARS,                           ICT Organisation for two years as the Chairman and also to
and this indeed may have contributed to the recent growth of
Sector membership.
                                                                               WILL NOT ONLY SURVIVE
                                                                               BUT ALSO PROSPER FOR
                                                                               ANOTHER 100 YEARS TO COME
                                                                                                                 “           have been associated with it as a member of the Executive
                                                                                                                             Committee for over six years.

CTO’s training services, once limited primarily to the Programme                                                              In bidding the organisation good-bye I wish to extend my
for Development and Training, today includes bespoke training                                                                 deep appreciation to the members of the Executive Committees
courses as well as a robust online training platform.                                                                         in the past, who have served with me, for their wise counsel
                                                                                                                              that has helped me in numerous ways; to the Chief Executive
Finally, the research projects the CTO has carried out or started in the past operational year to address   Officer for his cooperation and relentless support, and to the staff of the CTO
many important aspects of ICTs including new technologies and innovative services. Overall, I am            for their assistance and devoted service that has enabled us to work jointly
pleased to note the progress of the CTO’s stakeholder engagement through innovative approaches              for the greater good of the CTO.
and continuous improvements.
                                                                                                            I am certain that the CTO, having been in existence for over a hundred years,
The last operational year has not been without its challenges as we all well know. CTO initiatives          will not only survive but also prosper for another hundred years to come.
were greatly impacted by the global economic downturn whose cross-cutting effects are still felt
even today.                                                                                                 I look forward to assisting it in any other way I may be called to in future.

 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                                          www.cto.int        3
                                                                                  Ministries of ICTs and telecoms, as well as regulatory agencies became subject to various national
                                                                                  austerity measures, limiting their capacity to take advantage of CTO training programmes or to
                                                                                  attend CTO commercial events on a fee-paying basis.

                                                                                  The CTO’s efforts to recover arrears from some long-standing debtor members proved difficult,
                                                                                  as was our efforts to attract into membership the companies in the profitable mobile sub-sector.
                                                                                  Combined with large one-time costs for the purchase of a CTO office building in London, it
                                                                                                                                           became necessary for the CTO to
                                                                                                                                            downsize, to retrench a few staff
                                                                                                                                            members and also to take austerity

                                                                                                                                            measures with regards to CTO
                                                                                                                                            operational expenditures.
                                                                                         IN RECENT YEARS, THE CTO HAS
                                             Dr. Ekwow Spio-Garbrah, CEO
                                                                                         ROUTINELY EMPHASIZED ITS                          From implementing its traditional

                                                                                         STRENGTHS IN TRAINING,
                                                                                         RESEARCH, ADVISORY AND
                                                                                                                                     “     training workshops, to providing
                                                                                                                                           consultancy work on strategic
                                                                                                                                           planning to a regulatory agency,
                                                                                         CONSULTANCY PROJECTS
AN OVERVIEW                                                                                                                                to organizing a number of successful
                                                                                                                                           commercial events, and arranging some
The operational and financial year 2009-10 has been quite eventful with                                                                    well-attended workshops to implement
respect to the diversity of programmes of the CTO, but also most trying with                                                               the Commonwealth African Rural
regards to the CTO’s finances. The global financial crisis which reared its       Connectivity Initiative (COMARCI), the Organisation nevertheless managed to fulfil most of its
head in late 2008, finally began to have an impact on most members of the         operational agenda.
CTO throughout the 2009-10 operational year, with varied degrees of negativity.
                                                                                  Simultaneously, the CTO also began to invest more staff time in a number of commercial ventures
While mobile companies in most member countries continued to rake in              which, if and when successful, could easily transform the financial base and revenue streams
profits, albeit at a declining rate commensurate with the decline in average      of the Organisation.
revenues per user (ARPU), most fixed-line operators continued to wallow in
difficulties and even those that had been privatized struggled to see the first   A key example is the work to launch a Commonwealth Telecom Development Fund (CTDF),
signs of black ink on their bottom-line.                                          approved in principle by Council at the Annual Meeting in Fiji in September 2009.

4    www.cto.int                                                                                                Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                                                                                                                                                                CEO’S STATEMENT


In recent years, the CTO has routinely emphasized its strengths in training, research, advisory
and consultancy projects. In the course of the year, while efforts were made to de-emphasize
the research and advisory/consultancy business of the CTO, due to its relative low-revenue-
generation profile, a simultaneous effort was made to increase the inputs and outputs of the
training and capacity building division.

Management was of the view that there was pent-up demand from members and non-members
for CTO training services that CTO was often unable to meet annually. Extra energy was,
in particular, thrown into the search for additional competent organisations which could extend
the CTO’s course supplier offerings. After many months of communication and interaction, BSNL
of India decided to join the CTO’s PDT programme.

As a company with probably the largest number of employees in the world - 300,000 staff - the
decision by BSNL to join the CTO family exponentially expands the CTO’s potential footprint
in many aspects of the ICT sector in both Commonwealth and non-Commonwealth countries.
BSNL was subsequently joined by Development Consulting Centre of Trinidad & Tobago, Neotelis
of Canada and Eagle Photenics of India, as suppliers to the PDT programme, thereby strengthening
considerably the list of supplier companies in that core CTO service.

In addition to increasing the membership of the PDT, the CTO also gained a significant number
of new Sector members such as Pygma Consulting of South Africa, Exigy of Malta, SGS International
of UK and Microtask of Finland.

These companies offer a diverse range of services including consulting services, international
telephony and money transfer. Interestingly, in the case of Microtask, its services focus on the
use of mobile phones for small tasks that artificial intelligence is not yet capable of handling.
It is also heartening to note the joining of the Postal and Telecommunications Regulatory Authority   The CEO of Airtel, Sri Lanka, Ms. Amali Nanayakkara and senior management receive
of Zimbabwe as a CTO Sector member.                                                                   the CEO of CTO during a visit to the Airtel office

 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                                     www.cto.int         5

In the 2009-10 operational year, the CTO delivered forty-three workshops in       In spite of an imminent global economic crisis, CTO commercial conferences for the year
sixteen countries attended by over nine hundred participants. Subjects covered    2009-10 enjoyed appreciable participation from individuals, member institutions and other key
by CTO training during the year ranged from fiber optic network design, MPLS,     industry players.
and SDH to interconnection, network project management and sales and marketing.
These programmes were channelled through our two main programmes, the
Programme for Development and Training and the CTO’s Portfolio of Courses,        COMARCI PHASE TWO TAKES OFF
assisting members in Asia-Pacific, the Caribbean and Africa with migration to
IP networks.                                                                      In the course of the operational year, the CTO concluded discussions with the governments of
                                                                                  Nigeria, Sierra Leone and Ghana under which the CTO was to implement a series of workshops
In our research, advisory and consultancy practice, our main focus was on a       in furtherance of the Public-Private-People’s Partnerships (4Ps) model of the Commonwealth
World Bank-funded consultancy assignment for the National Communications          African Rural Connectivity Initiative (COMARCI). Beginning in Ibadan, Nigeria, in February 2010,
Authority (NCA) of Ghana, and a fourteen-country mobile content and value-        where CTO participated in a workshop attended by some six hundred people, and subsequently
added service study for the United Nations Children’s Fund (UNICEF). Earlier,     through Yola, Awka, Calabar, Minna and Kano, the CTO succeeded in bringing down to the level
the CTO had completed a study advising                                                                 of rural community leaders the issues related to the policies, regulations,
Hirondelle Foundation of Switzerland on                                                                technologies, financing, business models and operating requirements for

ways and means for community radio                                                                     successfully managing rural ICT projects.
stations in Sierra Leone to link up with the
capital, Freetown, and the outside world.
                                                  CTO IMPLEMENTED A SERIES OF
                                                  P U B L I C - P R I V AT E - P E O P L E ’ S
                                                   PARTNERSHIPS (4Ps) WORKSHOPS
                                                                                                 “    The COMARCI workshops in Nigeria were funded with the major assistance
                                                                                                      of the Universal Service Provision Fund (USPF) of the Nigeria Communications
In the area of commercial CTO events, we                                                              Commission (NCC), and was enthusiastically supported by a vibrant range
successfully organized our annual range                                                               of Nigerian public and private actors, including federal and state ministries
of core events, including the 4th annual                                                              and departments; agro-based cooperatives, telecom operating companies,
Digital Broadcasting Switchover regional conference for Africa, in Johannesburg market women’s associations, religious bodies, traditional rulers, financial and micro-credit/savings
in February 2009; the 3rd annual e-Governance Forum in Kigali, Rwanda in        institutions and others.
March 2009; the 2nd e-Governance Asia Forum in Brunei in July 2009; the 3rd
Connecting Rural Communities in Asia conference in New Delhi, in June 2009,     A similar workshop in Makeni, Sierra Leone, attended by six Cabinet Ministers, and organized with
the 4th Connecting Rural Communities in Africa Forum, in Livingstone, Zambia,   the personal support of the President of Sierra Leone, again, helped to mark the CTO as being on
in August 2009, the 7th CTO Forum, to coincide with the annual CTO Council      the cutting edge of knowledge related to rural communications. The Gambian regulator, the Zambian
meeting, in Fiji, in September 2009; and the 2nd “Investing in ICTs in Emerging Ministry of Communications and Ghana’s Investment Fund for Communications have requested
Markets” conference in London, in December 2009.                                and are to receive similar workshop engagements during FY 2010-11.

6    www.cto.int                                                                                                 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                                                                                                                                                                            CEO’S STATEMENT

The CTO expects to carry out several more of these critical workshops in some Eastern and
Southern African states in operational year 2010-11. Increasingly, through COMARCI, the CTO
is gaining a sound global reputation as a champion of connecting rural people, and of promoting
Public-Private-People’s Partnerships (4Ps). If COMARCI were to be successful in attracting
suitable funding, it could keep the CTO very busy for at least the next 10 years, working closely
with the African Universal Service and Access Fund Association (AUSAFA), itself created by the
CTO, and with regulators, financial institutions, operators, equipment manufacturers,
and local community leaders.


A major responsibility of an international organisation such as the CTO, is to continually strengthen
collaboration between and amongst its membership, especially to facilitate the sharing of relevant
cross-continental experiences and knowledge.

To the extent that all CTO member countries are members of the International Telecommunication
Union (ITU), and are also members of a number of regional and continental bodies, such
collaborations have often taken the form of joint operational activities.

So, in the last operational year, the CTO participated or organised a number of joint events with
institutions such as the Pacific Islands Telecommunications Association (PITA), the Asia-Pacific
Telecommunity (APT), and the Commonwealth Secretariat at a workshop on disaster management
                                                                                                        H.E. President of Sierra Leone, Dr. Bai Koroma (left) receives Dr. Ekwow Spio-Garbrah (right)
and emergency communications, in Samoa; with the Caribbean Association of National                      in his office, while Sierra Leone’s Communications Minister, Hon. Ibrahim Kargbo and his Deputy
Telecommunications Organisation (CANTO) at a workshop on telecoms regulation in Trinidad in             look on
May 2009, and later another workshop on local content in Guyana in January 2010.
                                                                                                        In March, 2010, I journeyed to Victoria Falls to express solidarity with many
With the ITU, the CTO held a very successful forum on Standardisation for Next Generation               members of the CTO who also are members of the Communications Regulatory
Networks in Colombo, Sri Lanka, and attended and spoke at the World Telecom event in Geneva             Association of Southern Africa (CRASA), who were holding their Annual
in October 2009.                                                                                        General Meeting.

 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                                                  www.cto.int            7


Having declared its interest in customer-centricity in recent years, the CTO         These visits enable CTO staff to gain a better understanding of ICT trends in specific member
has endeavoured to remain close to its membership and to understand their            countries, to appreciate some of the legislative, policy, operational and regulatory challenges
needs in order to provide services that meet with their aspirations. An aspect       they face, and to explore with leading ICT minds in such countries some options for improved
of this growing proximity to its members takes the form of visitations by CTO        collaborative performance. In the course of the last operational year, CTO staff members visited
senior staff and the CEO to many member countries each year.                         member countries such as Samoa, Tonga, Fiji, Australia, Trinidad and Tobago, Jamaica, Guyana,
                                                                                     South Africa, Nigeria, Mozambique, Mauritius, Namibia, New Zealand, Malaysia, Cameroon, Ghana,
                                                                                     Malta, Cyprus, Sierra Leone, Tanzania, Swaziland, Rwanda, India, Bangladesh and Sri Lanka.
                                                                                     Discussions in these countries invariably led to decisions regarding the organising of conferences and
                                                                                     workshops, the refinements to proposals for various research, advisory, consultancy, and training
                                                                                     interventions, or to new business developments.

Technology users and industry stakeholders participate at the HR4ICT’09 conference   Senior management of the National Communications Authority of Ghana welcome Dr. Spio-Garbrah for interactions
                                                                                     at the NCA office

8    www.cto.int                                                                                                       Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                                                                                                                                                            CEO’S STATEMENT


As the CTO member countries and institutions continue to face various challenges that in turn      The 2009-10 period was the first time CTO staff have spent a full operational
impact on CTO operations, it has become increasingly clear that the CTO must be able and willing   year in a building that the Organisation itself owns. The new CTO offices, by
to become party to transactional business development opportunities. Often, the CTO is approached  all accounts from those CTO member entity officials who have visited it, is
by well-meaning industrialists, developers and manufacturers of new products and services,         quite well located in Hammersmith, London, in terms of access and convenience
desirous of entering some of the markets that constitute the CTO membership. In 2004, CTO          to member country officials, and has been well re-decorated and furnished.
was approached by the promoters of the Seagateway software and technology, which had been          Member country officials who have visited the headquarters have had the
expected to improve the use of ICTs for various aspects of                                                                      opportunity to meet in spacious rooms, as was
maritime monitoring and reporting.                                                                                              the case for the meeting of the PDT Member

                                                                                                                                Countries (PDTMC) in April 2010, or for the
Although the CTO participation on an equity share basis did                    MANAGEMENT IS TAKING STEPS TO                    meeting in July 2009 of heads of Commonwealth
not eventually yield fruit, Management was heartened by the
fundamental support given by Council in 2004 for the CTO
to engage in relatively low-risk, non-cash business development
                                                                               IMPROVE ALL OPERATIONAL ASPECTS
                                                                   OF CTO ACTIVITIES TO ENSURE
                                                                                                                           “    agencies located in the UK.

                                                                                                                         The availability of extra desks and web access
                                                                   HIGHEST QUALITY DELIVERABLES
projects that had high potential rewards. In recent years,                                                               has made it possible for the CTO to better
therefore, the CTO has continued to explore opportunities                                                                accommodate visiting member country officials
for minority stakes in various businesses that have a promise                                                            who wish to use an office for a day or two, as
of a good return on investment (ROI) based on the CTO’s non-cash investment of professional well as Commonwealth Fellows, Executive Committee members, and other
time and effort.                                                                            interns. CTO Management and staff take this opportunity to thank all CTO
                                                                                            member countries and sector members who contributed towards the Building
These opportunities have included engagement with companies particularly in the areas of    Fund that eventually made the purchase of the building possible.
financial services platform development such as Iceni and Tribalnets, technology equipment
providers for broadband network deployment from China and India, and applications services  The move from rented offices to 64-66 Glenthorne Road was, however, not
platform such as cell broadcasting for Sri Lanka, Mauritius and other member countries.     without various sacrifices and losses. The building’s purchase price, mortgage
                                                                                            financing costs, broker origination fees, real estate agent’s fees, legal costs,
A major new business development initiative is that of a Commonwealth Telecom Development   stamp duty and VAT, and the costs of redecorating the new office and paying
Fund (CTDF), working with potential investment agents, such as Futurealities,               for unutilised rental months at the previous office, cumulatively contributed
fund managers like Ashmore, and other partners for the launch of the fund in the            to large one-time payments and to an eventual operating loss for the CTO for
first half of 2011.                                                                         the FY 2009-10 period.

 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                                 www.cto.int      9

                                                                                         Subsequently, the remaining staff members have had to multi-task as never before, in a manner
                                                                                         that has also affected the effective and timely delivery of some services, and some aspects of
                                                                                         managerial oversight and quality control. Management is taking steps to improve all operational
                                                                                         aspects of CTO activities to ensure highest quality deliverables.

                                                                                         LOOKING FORWARD

                                                                                         The 2010-11 operational year is the terminal
                                                                                         year of the three-year Strategic Plan that was
                                                                                         adopted by Council in September 2007 in
                                                                                         Jamaica. That Plan set some relatively
                                                                                         ambitious targets for CTO financial and
                                                                                         operational growth.

                                                                                         It was a plan - like most plans prepared and
                                                                                         agreed before 2009 - that did not foresee the
                                                                                         global economic and financial crunch and its
The Chairman, President and senior management of the Association of Mobile Telecom       impact on governments and industry. In view
Operators of Bangladesh (AMTOB) present Dr. Spio-Garbrah with a plaque of appreciation
during his visit to Dhaka                                                                of factors that have been recounted above,
                                                                                         it is not likely that Management will meet the
During 2009-10, the Organisation, in response to these large one-time charges            financial expectations of the plan by the end
and also the detrimental impact on CTO finances of the global economic and               of March 2011. However, during the past two     Bashir Patel, Director of Programmes and Business
                                                                                                                                         Development, CTO, speaking at the Fiji conference
financial crunch, was compelled to retrench and to lay off some four staff               years, a number of investment seeds have
members. The opportunity was also taken to terminate the employment of                   been sown, which if and/or when they reach
some weak performers. Additionally, a thorough review was conducted of                   fruition, could see the CTO on a quite different trajectory path of financial health, operational
every line of CTO expenditure, an expenditure freeze was placed on numerous              diversity, and membership and staff growth. The willingness of an increasing number of entities
items on the budget, the Management staff agreed to take a 10% voluntary                 to engage the CTO’s fee-earning advisory and consultancy services, and to invite the CTO into
temporary salary cut (subsequently increased to 20% for the CEO), and other              equity-sharing arrangements, when added to the CTO’s traditional sources of revenue, stand a
austerity measures were introduced.                                                      very good chance of brightening the Organisation’s future.

10   www.cto.int                                                                                                        Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                                                                                                                                                                                   CEO’S STATEMENT


The CTO Constitution requires the CEO to be engaged on a four-yearly contract
basis. The Constitution does not prescribe any term limits. However, as a believer in good
governance, and in mentoring and coaching subordinates and developing potential successors,
it is my conviction that all good leaders must plan well for their eventual replacement. As such,
it is not my intention to seek an additional term of office after the expiry of my current contract
in September 2011.

The Executive Committee and the Council will be invited to take necessary steps, with my advice
and counsel, at the 50th Annual General Meeting in Colombo, Sri Lanka, in September 2010,
to begin the search process for a suitable replacement for me.

                                                                                                                  Samuel Fletcher, Manager, International Events and Corporate Communications, CTO, interacts
                                                                                                                  with exhibitors at a CTO conference

                                                                                                                  Depending on the decisions of Council and the success of the search, I expect
                                                                                                                  to conclude my service as CEO of the CTO in 2011, although I hope to be
                                                                                                                  available thereafter to actively assist the Organisation in any other desirable
                                                                                                                  capacities. I remain absolutely confident that under a qualified and motivated
                                                                                                                  new successor, the CTO will continue to grow from strength to strength in
ICT organisations and associated agencies benefit from a knowledge-sharing CTO conference in Maputo, Mozambique   the years ahead.

  Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                                                        www.cto.int          11
The CTO management team (left to right): (back) Rakesh Luchmun, Marcel Belingue,                   Visiting interns from Hong Kong (left to right) Fong Siu Ping, Wong Webbie, Lo Yin Yu, Law Pui Yin, Tsang Tik Man and Wong
Dr. Ekwow Spio-Garbrah, Samuel Fletcher, Kojo Boakye, (front) Bashir Patel and Lasantha de Alwis   Ho Cheung

                                                                                                   Sector membership is open to any entity whose functions and activities are compatible with the
                                                                                                   purposes of the CTO. Sector membership is divided into two categories:

ABOUT THE CTO                                                                                       •    Industry Partners representing business and the private sector
                                                                                                    •    Development Partners representing the public sector, developmental agencies, academia
The Commonwealth Telecommunications Organisation was established in                                      and civil society
1901 and has gone through several phases of life since then. In 2002 the
CTO Constitution was amended to create a two-tier membership structure;                            This two-tier membership structure is specifically designed to provide a platform for multi-stakeholder
On the first tier are the Full Member Countries (FMCs) while the second tier                       partnerships, which is critical for the development of ICTs. The CTO pays specific attention to help
consists of Sector members. While all Commonwealth countries are members                           the Global ICT Community, particularly its developing country members, achieve Millennium
of the CTO, FMCs are those Commonwealth countries that make an agreed                              Development Goals, the deadline for which is fast approaching. The CTO has always been the voice
contribution to the Organisation’s annual budget.                                                  of the marginalized in the Global ICT Agenda and will continue to play this role in future.

12    www.cto.int                                                                                                                        Commonwealth Telecommunications Organisation 2010       ANNUAL REPORT 2009 - 10
                                                                                                                                                                         ABOUT THE CTO


Our Vision

The CTO vision adopted, in 2002, calls upon the Organisation to become “the pre-eminent
international ICT organisation dedicated to promoting social and economic development in the
Commonwealth and beyond by helping to bridge the digital divide.”

Our Mission

In view of the unique strengths, capabilities, relationships and networks built over a hundred
years, the CTO works towards its vision by:
                                                                                                 The Secretary to the President of Sri Lanka, Mr. Lalith Weeratunga, in a friendly handshake with
                                                                                                 the CTO CEO at Sri Lanka’s Presidential Palace

 • Offering the highest quality programmes for capacity development, knowledge sharing
   and information services to member countries

 • Deepening, expanding and diversifying the partnerships between governments, businesses
   and other organisations to reduce global poverty and achieve the Millennium Development
   Goals for ICT

 • Helping bridge the digital and knowledge divide especially in the five key sectors of food
   and agriculture (e-nutrition), education (distance learning), health (telemedicine),
   e-government and e-commerce;

                                                                                                 The CEO of CTO with Mr. Ernest Ndukwe, immediate past CEO of Nigerian Communications
 • Facilitating the successful development of telecommunications and other businesses to         Commission, ITU secretary General, Dr. Hamadoun Toure, and past Director General of the
   support social and economic development objectives of governments and civil society.          Sri Lanka Telecommunication Regulatory Commission (SLTRC), Priyantha Kariyapperuma
                                                                                                 at an ITU conference

 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                                           www.cto.int           13


 • Multi-stakeholder national and regional ICT planning and plan
   implementation support

 • Training and capacity-building in policy, regulation, technology
   and business

 • International and regional conferences and seminars

 • Country and company specific events and workshops

 • Advisory and consultancy services

 • Research and studies

 • Information and publication services

 • Provision of need-based specific competencies

The CTO governance is carried out through four main organs set up by the
Constitution that ensures both efficient management and good corporate

 • The Council                         • The CTO Forum
                                                                           Hon. Maj. Gen. Madut Biar Yel, Minister of Telecommunications and Postal Services, Government of Southern Sudan,
 • The Executive Committee             • The Secretariat                   Rt. Hon. Baroness Pauline Neville-Jones, UK Minister of State for Security and Counter-Terrorism, and Dr. Spio-Garbrah,
                                                                           CEO of the CTO at the CTO Cybersecurity 2010 Forum in London

14   www.cto.int                                                                                                Commonwealth Telecommunications Organisation 2010     ANNUAL REPORT 2009 - 10
                                                                                                                                                           ABOUT THE CTO

Members of the CTO Council


The Council is the supreme governing body of the CTO, consisting of representatives appointed   Council elects the Chairperson and two Vice-Chairpersons who hold office for a
by each of the Full Member Countries. Council meetings are held once every year, hosted by a    period of one year. Management’s submissions to the Council at the Council
Full Member Country, to evaluate the achievements during the past operational year and to       meetings and the deliberations are documented and disseminated widely to
examine and approve plans for the succeeding operational year.                                  ensure that the Organisation proceeds on the path laid by the Council.

 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                             www.cto.int       15

 CHAIRMAN                               1ST VICE CHAIRMAN                      2ND VICE CHAIRMAN                DEVELOPMENT PARTNERS'                      SECRETARIAT
 MR. PATRICK MASAMBU                    MR. ANUSHA PALPITA                     MR. JEAN LOUIS                                                              DR. EKWOW SPIO-GARBRAH
 Executive Director                     Director General                       BEH-MENGUE                       MR. ALAGI B. GAYE                          Chief Executive Officer
                                                                                                                Director General
 Uganda Communications                  Telecommunications                     Telecommunications                                                          Commonwealth
 Commission,                            Regulatory Commission,                 Regulatory Board,                Public Utilities Regulatory                Telecommunications
 Uganda                                 Sri Lanka                              Cameroon                         Authority, The Gambia                      Organisation


The Executive Committee manages the affairs of the Organisation in-between          The Executive Committee consists of the Chairperson, two Vice Chairpersons, two
Council meetings by monitoring the progress according to the approved strategic     representatives appointed by Sector members - one to represent the Development Partners
plan and budget and providing advice and guidance. The Committee also intervenes    and the other to represent the Industry Partners, and the Chief Executive Officer of
when strategic level decisions are to be taken in between Council meetings.         the Organisation.

16   www.cto.int                                                                                               Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                                                                                                                                                                                          ABOUT THE CTO


The CTO Constitution mandates the holding of the Forum which is the platform for Sector Members
to contribute ideas and discuss issues with Representatives of Full Member Countries and Member
Countries. As it is also open to all stakeholders including non-members, over the years the Forum
has grown to become the premier ICT event of the Commonwealth and a much anticipated
consultative platform where issues of prime importance in the ICT field are discussed, examined,
evaluated, debated and consensus built. Set on a theme of critical importance to a wide section
of the Global ICT Community, the Forum
is today recognized as a platform for
not only to gain critically needed

knowledge but also to network with key
decision makers in the public sector
and the private sector. Conducted in a
highly interactive form the Forum is also
                                                    PROJECTS AND INITIATIVES
                                                    ULTIMATELY AIM AT DELIVERING
                                                    VALUE TO MEMBERS
a place for countries and companies to
showcase innovative technologies.
Forum for 2010, due to be held from
13 - 15 September, 2010 in Colombo,
Sri Lanka, is titled “Digital Commonwealth” and will examine issues around the current aim of a
large number of countries to set up Next Generation Networks to deliver value added services.
It promises to be a lively and exciting event with contributions from a range of players.


The executive arm of the Organisation is the Secretariat, which bears the responsibility of operationalising
the approved work programme. Staffed by individuals from Full Member Countries with key competencies           (Left to right) CEO of CTO, Dr. Ekwow Spio-Garbrah with H.E. John Evans A. Mills, President of Ghana
                                                                                                               at his Presidential Suite. Also in the picture are Hon. Haruna Iddrisu, Minister of Communications,
in various aspects of ICTs and led by the Chief Executive Officer, the Secretariat carries out the various     Ghana, Mr. James Bebako Mensah, Secretary to the President, Ghana (far right) and Mr. Martey
projects and initiatives within the approved budget, ultimately aimed at delivering value to members.          Newmann, Chief of Staff, Government of Ghana (back)

 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                                                            www.cto.int            17


The organisation is keen to expand its business developmental activities
through harmonising the activities of the three divisions, namely, the Events,
Research and Consultancy and Training and Development, and actively
engaging in suitable pilot schemes and revenue-generating ventures with
partners that are willing to recognise the CTO’s unique inner strengths, such
as its brand-value, its special relationships, and its unique knowledge base,
in an appropriate manner. The Organisation has sought to engage in specific
areas that add value to the member countries and to enhance their development
of ICT initiatives. These include:

 • Development of a mobile financial services platform working alongside
   two technology solution providers for possible launch in some member
 • Broadband Network Deployment working with two new technology
   providers and local partners in at least four member states to serve rural
 • Working with lead industry partners on specific Applications Services
   development. These include e-agric projects, rural employment bureaus,
   a cell broadcasting for early warning disaster management network, and
   working in partnership with industry and local partners to implement
   such solutions
 • The provisioning of ICT training programme and trainers through local
 • Establishment of a Commonwealth Telecom Development Fund particularly         Dr. Ekwow Spio-Garbrah, Chief Executive Officer, CTO and Philip Victor, Director of Training Skills Development & Outreach,
   to assist both local industry and operators to fund ICT specific projects.    IMPACT, sign an MOU for multi-lateral co-operation against cyber crimes

18   www.cto.int                                                                                                       Commonwealth Telecommunications Organisation 2010       ANNUAL REPORT 2009 - 10
                                                                                                                                                                                                ABOUT THE CTO


Today access to ICTs is considered a basic human right. The CTO launched the Commonwealth
African Rural Connectivity Initiative (COMARCI), under a mandate issued by the Commonwealth
Heads of Government in 2007 to ensure that the vast majority of people in Africa who lack basic
connectivity are provided the means to enjoy the benefits of the ICT revolution.

During Phase One of COMARCI, CTO assessed the status of rural connectivity in the then eighteen                 PEOPLE’S SECTOR                                                        PRIVATE SECTOR
                                                                                                               • Make in-kind contributions to                                      • Maximise the contributions
African countries in the context of the policies and regulations put in place by six comparator                  set up networks (land, labour, etc.)                           of the Public and People’s sector
countries, (Australia, Canada, India, Malaysia and the US) together with innovative technologies               • Service and protect the network                                              • Design and offer
                                                                                                                                                                                            value-added services
and novel business models that have had proven impact on rural ICT connectivity.                               • Help collections to
                                                                                                                 minimise default                                                           • Use appropriate/
                                                                                                                                                                                          home grown technical
                                                                                                               • Demand and                                                                    resource people
The resulting African Rural Connectivity Report (available for downloading at                                    utilise value-added
                                                                                                                 services                                                                              • Plan for
http://www2.cto.int/COMARCIReport.pdf) was launched in December 2008.                                                                                                                          long-term payback

Today, the CTO is in Phase Two of COMARCI to bring direct and tangible impact on the rural
connectivity challenge in Africa by adapting innovative technologies and novel business models
in multi-stakeholder frameworks of Public-Private-People’s Partnerships (4Ps).

COMARCI Phase Two aims to facilitate the setting up of new ICT networks for marginalised                                                      PUBLIC SECTOR
communities and to leverage these networks for the delivery of public services.                                                               • Create enabling policy/regulatory frameworks
                                                                                                                                              • Offer funding via Universal Service
                                                                                                                                                and Access Fund Agencies
The benefits of Phase Two of COMARCI extends far beyond providing rural communities with ICT                                                  • Aggregate public sector demand
access; indeed it opens new vistas for improving North-South trade (through e-Commerce),                                                        for commercial rollout
                                                                                                                                              • Co-ordinate forming of 4Ps
health (through e-Health), education (through e-Education) and importantly, governance and civil
society empowerment (through e-Governance).

Appreciating the challenges of introducing the new concept of 4Ps and the need to guide the
stakeholders to effectively use the concept, the CTO is conducting a series of in-country capacity-
building workshops aimed at facilitating the forming of 4Ps.                                          Building Private-Public-People’s Partnerships

 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                                                                   www.cto.int          19

     PUBLIC SECTOR                                                        PEOPLE’S SECTOR                                                  FINANCING PARTNERS
     • Ministry/Ministries in charge of telecommunications and ICTs       • Local and international non-governmental                       • Multilateral and bilateral
                                                                            organisations                                                    donor agencies (e.g. EU, World
     • ICT Regulatory Agency                                                                                                                 Bank, UNDP, FAO, USAID, DFID,
                                                                          • Community-based organisations                                    CIDA)
     • ICT Implementation Agency
                                                                          • Community leaders (e.g. traditional rulers and                 • Regional and national
     • Universal Service and Access Fund agency                             religious leaders)                                               development banks
     • Other Public sector entities that could/should use e-services                                                                         (e.g. African Development
                                                                          • Local representatives (e.g. elected local officials,
       (e.g. Ministries in charge of Education, Agriculture, Health,                                                                         Bank)
                                                                            health workers, school principals/teachers)
       Employment, Women, Youth, etc.)
                                                                                                                                           • Local savings and loan
                                                                          • Local and community based savings
     PRIVATE SECTOR                                                         and loan associations

     • Telecommunications operating companies                          Successes to date in this series of workshops:

        o Fixed line operators                                            COUNTRY            PLACE             DATES                                DELEGATE NOS.

        o Mobile operators                                                Nigeria            Ibadan            18-19 February, 2010                 600
        o Internet service providers                                      Nigeria            Yola              24-25 February, 2010                 300
                                                                          Sierra Leone       Makeni            10-11 March, 2010                    1200
     • Innovative technology solution providers, particularly
       home grown technologies                                            Nigeria            Awka              18-19 March, 2010                    600
     • Satellite and Cable-based international connectivity               Nigeria            Minna             15-16 April, 2010                    500
       providers                                                          Nigeria            Kano              26-27 April, 2010                    600
     • Application service providers and content providers                Nigeria            Calabar           29-30 April, 2010                    300

20    www.cto.int                                                                                          Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
The 2009-10 operational year saw the CTO’s Research and Consultancy Division carry out several
major projects. The CTO-led team started a consultancy to provide a strategic plan for the National
Communications Authority of Ghana. This project commenced in August 2009 and is expected
to be completed by September 2010. The outcomes of this project are expected to be of great
interest to a number of CTO member institutions in view of its applicability across a range of similar

In November 2009, the CTO was awarded an assignment to study and advise on how UNICEF could
leverage mobile communication channels to deliver its mandate effectively. This project calls for the
CTO to examine:

 •   projects and initiatives by mobile operators who have multi-country operations to identify
     the value added services they provide now and plan to provide in the future

 •   carry out a deep analysis of fourteen countries (Bangladesh, Egypt, Ghana, Iraq, Kosovo, Lao
     PDR, Malawi, Mongolia, Philippines, Sierra Leone, Sri Lanka, Suriname, Uganda and Zambia)
     to understand the value added services landscape in each country, and

 •   identify which of the current and planned services would be of value to UNICEF.

The outcomes of the project are being made available through http://mobiles4dev.cto.int/. It is an
exciting project which builds on CTO’s previously gained experiences of research into the field of
mobiles and its socio-economic development potentials.

The CTO submitted a proposal in March 2010 during the operational year, which was subsequently
approved by the National Communications Commission (NATCOM) of Sierra Leone, to carry out an
Access Gap study to base interventions under Sierra Leone’s newly established Universal Service
Development Fund.                                                                                        Screenshot of the Mobiles4Dev website, a project in association with UNICEF

 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                                                 www.cto.int   21

The CTO’s proposal was based on a novel business model whereby the work
will be carried out jointly with the CTO team and NATCOM personnel with a
strong skill transfer element allowing NATCOM to update the analysis in future
whenever needed.

ICT4DM, the CTO’s seminal programme to build the capacity of stakeholders
to use ICTs for disaster management, registered another success by holding
the sixth workshop in Samoa for the Pacific region, supported by the
Commonwealth Secretariat and the ITU, attended by a number of countries.

African Universal Service and Access Fund Association, mentored by the CTO,
has made steady progress and it is planning to hold the first Annual General
Meeting in August 2010 in Ghana in the margins of the CTO’s Connecting
Rural Communities conference. AUSAFA addresses a long-felt need for the                 CTO programmes and conferences: Opening doors for new opportunities and partnerships
Universal service and Access Funds by providing a platform to find resolutions
to common issues.

Marcel Belingue, Senior Manager, Programmes, CTO (second from right), shares a moment   Business executives network in an environmentally friendly and relaxed atmosphere
of humour with other delegates at the HR4ICT’09 conference

22   www.cto.int                                                                                                             Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
In an industry uniquely typified by rapid and constant change, CTO training and capacity building
                                                                                                    PROGRAMMES SUBJECT                      BUSINESS
programmes allow governments, regulatory agencies and operators to stay abreast of new
                                                                                                    BREAKDOWN                               MANAGEMENT 28%
technologies, market changes and best practices. As part of our mission to offer the highest
quality programmes for capacity development, knowledge sharing and information services to
member countries, and despite the prevailing economic recession, we have facilitated, and in
most cases fully funded access to our programmes for over 900 ICT professionals from
forty-one countries during 2009-10. These programmes were channelled through our two main                TECHNOLOGY 57%                     REGULATION 15%
programmes, namely the Programme for Development and Training and the CTO’s Portfolio of
Courses. A total of forty-three programmes were completed during the period May 2009 to June
2010, benefiting members in Asia-Pacific, the Caribbean and Africa. As in previous years, these
programmes focused predominantly on new technologies, regulation, and telecom business              PROGRAMMES REGIONAL
management. Increasingly also, many CTO members are part of larger and more structured              BREAKDOWN                CARIBBEAN 5%
regional frameworks for ICTs such as regional ICT associations in which non-CTO members are         2009-10
active. Our efforts to reduce duplication of efforts means working wherever feasible with these                                         ASIA-PACIFIC 20%
bodies to deliver programmes that extend access to CTO knowledge sharing programmes to these
non-members, with the view to ensure an equal level of knowledge and awareness among all
                                                                                                           AFRICA 75%
stakeholders on key issues. As part of this effort, we started our regional joint programmes
in the Caribbean region, with programmes aimed at building greater understanding of the role
of regulation among operators in the region. We are committed to partner in similar ways with
regional organisations in Asia-Pacific and Africa in the coming months.

                                                                                                    PROGRAMME DELEGATES                 AMERICAS 24%
TECHNOLOGY CHANGES AND ADOPTION BY MEMBERS                                                          BREAKDOWN
The operational year 2009-10 saw the continuation of members preparing for the deployment                                                    ASIA-PACIFIC 11%
of new network technologies. Through a combination forty-three technology and business
management programmes, CTO continued to support these efforts, not just in the area of
technology, but also in terms of business applications and regulatory implications.                 SUB-SAHARAN AFRICA 61%            EUROPE & CENTRAL ASIA 4%

 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                 www.cto.int        23


Following the trend set by most advanced networks in the world in Asia and            The conference is open to, and equally promoted among government institutions, the private sector
Europe, our member operators are investing in the migration to end-to-end packet-     and civil society. HR4ICT’09 focused on Technology Evolution, Market Changes and the Challenge
switched networks, alongside a gradual upgrade to fibre-based infrastructure at       for Human Resources Management. Held in Port of Spain in November 2009, the event attracted
both access and transmission levels. To be successful and sustainable, these          over eighty participants from twenty-five countries, including eight countries with no PDT partners.
network upgrades require new skills sets among technical staff in any company         In-depth discussions included:
as well as, eventually, an understanding of the new revenue generating applications
by the company’s commercial staff. For the third consecutive year, our programmes
have reflected this trend, focusing predominantly on topics ranging from fiber         • Network technology evolution and market trends
optic network design, MPLS, and SDH to interconnection, network project                  (fixed-mobile convergence and long-term evolution)
management and pricing.
                                                                                       • Policy development for long term capacity building for ICTs
                                                                                       • Adapting to new work trends
In most of our members’ markets, wireless broadband remains the most likely
route to broadband access for all. Member operators are investing in wireless          • Grooming the next generation of leaders
technologies such as WiMAX or 3G to offer faster access to the Internet, and we
pride ourselves in having contributed to building the necessary capacity to deploy     • Changes in technology and market forces and the challenge of talent management
and market these solutions in countries such as Papua New Guinea and South
Africa.                                                                                • Planning and investing in an adaptable workforce

                                                                                       • Leveraging employee relations management to increase business efficiency
                                                                                       • Planning and recruiting for change
After being held as workshops in the two previous years (Solomon Islands,
2007-08 and South Africa, 2008-09), HR4ICT was re-positioned in 2009 as                • Retaining and optimising key talent during a recession
a global annual conference designed to address the rapid evolution of network
technologies and their applications. It is a conference for showcasing and             • Conflict prevention and resolution
discussing visions, ideas, challenges, needs, success stories and best practices.

24   www.cto.int                                                                                                     Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                                                                                    “   MANY CTO MEMBERS ARE PART
                                                                                        OF LARGER AND MORE STRUCTURED
                                                                                        REGIONAL FRAMEWORKS FOR ICTS

Delegates at the HR4ICT’09 conference meet in Port of Spain, Trinidad and Tobago,
to discuss HR responses to technological evolution and market changes in ICTs

                                                                                                            PDT MEMBERSHIP: ADDING VALUE THROUGH A WIDER SUPPLIER BASE
                                                                                                            AND COMMERCIALISATION

                                                                                                            As a membership programme, the Programme for Development and Training
                                                                                                            is a useful means for public and private ICT organisations in the Commonwealth
                                                                                     and beyond to source specialist training for their staff through the CTO. PDT members have access
                                                                                     to over two hundred experts in the Americas, Europe, Africa and Asia.

                                                                                     In recent months, the most important addition to the PDT has been the significant increase of its
                                                                                     supply capability, with the joining of new partners, including BSNL (India). Alongside new PDT
                                                                                     recipient members, the joining of these new supplier members is recognition of the position of the
Listening in at the HR4ICT’09 Forum in Trinidad and Tobago                           PDT as an effective channel to both procure and supply ICT expertise internationally.

JOINT PROGRAMMES                                                                     The “commercialisation” of the PDT continues to improve, helping to raise additional funds for PDT
                                                                                     partners, based on more effective marketing and sales within the training division.
CTO successfully held two joint programmes in the Caribbean region, in partnership
with the Caribbean Association of National Telecommunications Operators:
                                                                                     PORTFOLIO OF COURSES: AN ALTERNATIVE TO MEMBERSHIP
  • Telecommunications Regulation in Practice (May 2009, Port of Spain,
    Trinidad & Tobago): This programme was aimed at helping operators in the         The Portfolio of Courses, which offers over a hundred courses, registered equally encouraging signs
    region better understand and respond to regulatory initiatives in the region.    with the delivery of a capacity-building programme in preparation for the deployment of Tanzania’s
                                                                                     national IP backbone, as well as successful shorter programmes in South Africa, Tonga and Botswana.
  • M-Content and Value Added Services (February 2010, Georgetown,
    Guyana): This programme was focused on the needs of the Caribbean                PDT VS POC PROGRAMMES 2009-10
    mobile operators and other stakeholders in the region to appreciate and
    develop profitable non-voice services, such as mobile content and value                                                                                                OF COURSES 30%
    added services.
                                                                                                   PROGRAMME FOR DEVELOPMENT
                                                                                                               & TRAINING 70%
These programmes were the first of a series of joint programmes the CTO is
committed to organise in the near future.

26    www.cto.int                                                                                                   Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                                                                                                                                          TRAINING & CAPACITY-BUILDING

With thirty per cent of CTO training programmes                                                    Overall, technology and market changes continue to occur in member markets,

now delivered on a commercial basis through
the Portfolio of Courses (up from fourteen per                PDT MEMBERS HAVE ACCESS TO
                                                                                          “        calling for new policies to ensure development objectives in relation to ICTs
                                                                                                   are met.
cent in 2008-09), the Organisation sees signs                 OVER 200 EXPERTS GLOBALLY
of greater interest and confidence from members                                                    Looking back at the achievements summarised above, the CTO is confident
and non-members to turn to CTO for technical                                                       that it can fully support member countries and other stakeholders in their
assistance and expertise.                                                                          need for capacity-building.

   MONTH                       SUBJECT                                                    LOCATION

   May 2009                    Telecommunications Regulation in Practice                  Port of Spain, Trinidad and Tobago

   July 2009                   Marketing and Pricing of Next Generation Networks          Mbabane,Swaziland

   July 2009                   Fibre Optic Access Networks and Principles                 Suva, Fiji Islands
                               of Optical Multiplexing

   July 2009                   Principles of Radio Transmissions & Optical Multiplexing   Suva, Fiji Islands

   August 2009                 Issues for Regulators in Postal Services                   Sandton, South Africa

   August 2009                 Alternate Dispute Resolution                               Douala, Cameroon

   August 2009                 Voice over IP & MPLS                                       Gaborone, Botswana

   August 2009                 Numbering                                                  Sandton, South Africa

   August 2009                 IP & MPLS                                                  Port Louis, Mauritius                        CTO conferences provide ICT experts a platform
                                                                                                                                       to share their knowledge and experiences

 Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                                 www.cto.int          27

                                                     MONTH            SUBJECT                                                           LOCATION

                                                     August 2009      Interconnection                                                   Sandton, South Africa

                                                     August 2009      Voice over IP & MPLS                                              Lae, Papua New Guinea

                                                     September 2009   Interconnection Agreements                                        Nadi, Fiji

                                                     September 2009   Next Generation Networks                                          Maputo, Mozambique

                                                     September 2009   Next Generation Network Planning & WiMAX Engineering              Port Moresby, Papua New Guinea

Bashir Patel, CTO Director of Programmes &           September 2009   Diploma in Telecommunications Management Studies                  Buea, Cameroon
Business Development in deep discussions
with Ahmad Zia Mian, Director General, Office of
Utilities Regulation, Jamaica, at a CTO event        September 2009   Customer Service and Customer Care                                Maputo, Mozambique

                                                     October 2009     2.5G, 3G: the path towards 4G                                     Nuku'alofa, Tonga

                                                     October 2009     Introduction to Telecommunications Management                     Gaborone, Botswana

                                                     October 2009     GSM Technologies (2G, 2.5G, 3G, EDGE, GPRS)                       Olifantsfontein, South Africa

                                                     October 2009     Digital Broadcasting                                              Sandton, South Africa

                                                     October 2009     IP Network & Design Applications including IP Basics              Honiara, Solomon Islands

                                                     November 2009    ICT Regulation Drafting                                           Sandton, South Africa

                                                     November 2009    Project Management Tools for Project Managers                     Suva, Fiji Islands
Delegates network at a conference cocktail evening

28    www.cto.int                                                                                          Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                                                                                                                               TRAINING & CAPACITY-BUILDING

 MONTH                        SUBJECT                                                   LOCATION

 November 2009                Interconnection Agreements & Pricing                      Honiara, Solomon Islands

 November 2009                HR4ICT'09: Technology Evolution, Market Changes           Port of Spain, Trinidad and Tobago
                              and the Challenge for HRM

 November 2009                Annual Meeting of Liaison Officers 2009                   Port of Spain, Trinidad and Tobago

 January 2010                 Licensing, Interconnection and Price Regulation under     Nairobi, Kenya
                              a Converged/Unified Technology and Licensing
                                                                                                                             CTO Chairman, Patrick Masambu, presents
 January 2010                 Consumer Protection                                       Nairobi, Kenya                       the 2008-09 “Staff of the Year” award to
                                                                                                                             Marianette Violeta, Senior Officer, Finance
                                                                                                                             at the CTO Forum 2009, in Fiji
 February 2010                M-Content and Value Added Services                        Georgetown, Guyana

 February 2010                GSM Technologies                                          Gaborone, Botswana

 March 2010                   Regulatory Finance Explained and Regulatory Economics:    Olifantsfontein, South Africa
                              Costing and Pricing of Interconnection and other Issues

 March 2010                   The Road to 4G                                            Maputo, Mozambique

 April 2010                   Fiber Network Planning for Metro and Long Haul            Dar es Salaam, Tanzania

 April 2010                   DWDM & Optical Networking                                 Dar es Salaam, Tanzania
                                                                                                                             Nowshard Yehiya, CTO’s Business Development
                                                                                                                             Officer, takes a moment to share his knowledge
 April 2010                   SDH Transmission Systems                                  Dar es Salaam, Tanzania              and experience in sales with Lo Yin Yu,
                                                                                                                             a visiting intern, from Hong Kong

Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                         www.cto.int          29

                                                       MONTH                        SUBJECT                                                         LOCATION

                                                       May 2010                     SDH Technology (OptiX OSN /3500/7500/9500 O&M)                  Dar es Salaam, Tanzania

                                                       May 2010                     FE/GE over SDH                                                  Dar es Salaam, Tanzania

                                                       May 2010                     Telecom Project Management                                      Dar es Salaam, Tanzania

                                                       May 2010                     Datacom Equipment                                               Dar es Salaam,Tanzania

                                                       May 2010                     MPLS (MPLS over SDH, MPLS over IP)                              Dar es Salaam, Tanzania

Rakesh Luchmun, Senior Manager Finance &
                                                       May 2010                     Advanced Telecom Project Management                             Dar es Salaam, Tanzania
Administration, CTO, has a tête-à-tête with
conference participants                                June 2010                    Advanced AutoCAD                                                Dar es Salaam, Tanzania

                                                       June 2010                    Next Generation Networks                                        Ndola, Zambia

                                                       July 2010                    Convergence & Talent Management                                 Gaborone, Botswana

Lasantha De Alwis, Corporate Secretary/Senior      Cultural programmes help to blend in with the Commonwealth spirit
Manager - Programmes, CTO, chats with a delegate
during a tea break

30    www.cto.int                                                                                                      Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                                                                                     TRAINING & CAPACITY-BUILDING

                                                                              “                        “
                                                                                  CTO DELIVERS TRAINING TO
                                                                                  MEMBERS AND NON-MEMBERS
                                                                                  IN OVER 40 COUNTRIES

Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                       www.cto.int   31
                                                                                                    INTERNATIONAL EVENTS
                                                                                                    The fiscal year 2009-10 was a challenging year for the International Events division at CTO, due
                                                                                                    mainly to external factors such as the global economic downturn. Yet the Organisation was able
                                                                                                    to hold a total of seven highly successful events during FY 2009-10, including in Asia (India
                                                                                                    and Brunei), Africa (Zambia, Mozambique and South Africa), The Pacific (Fiji), The Caribbean
                                                                                                    (Trinidad & Tobago) and Europe (The UK). This success was due to the in-depth research of the
                                                                                                    topics, addressing the interest of individual stakeholder groups, engagement of regional organisations
                                                                                                    and quality of speakers.

                                                                                                    With early signs of economic revival clearly visible, CTO events are set to scale new heights in
                                                                                                    the coming operational year with the current line up of events improving further and by the
                                                                                                    addition of new events such as Cybersecurity Forum.

UK Minister of State for Security and Counter-Terrorism, Rt. Hon. Baroness Pauline Neville-Jones,   Pro-active engagement with public and private sectors at the Cyber Security Forum
gives a keynote address at the CTO Cybersecurity 2010 Forum

32    www.cto.int                                                                                                                        Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                      THE ITU, THE PTC, PITA, APT, CRASA, WATRA, ATU,

Delegates participate at the CTO Cybersecurity 2010 Forum to discuss Common Responses to a Global Challenge

      EVENTS LINE-UP 2009-2010

      • The 5th Annual Digital Broadcasting Switchover 2010 Forum
        21 - 23 April, 2010, Johannesburg, South Africa

      • The 4th Annual e-Gov Africa 2010 Forum
        23 - 25 March, 2010, Maputo, Mozambique

      • The 2nd Annual Investing in ICTs in Emerging Markets 2009
        8 - 10 December, 2009, London, UK

      • HR41CT’09
        16 - 18 November, 2009, Port of Spain, Trinidad & Tobago

      • The 7th Annual CTO Forum 2009 and the 49th Meeting
        of the CTO Council
        14 - 18 September, 2009, Nadi, Fiji

      • The 4th Annual Connecting Rural Communities Africa Forum 2009
        25 - 27 August, 2009, Livingstone, Zambia

      • The 2nd Annual Asian Pacific e-Gov Forum 2009
        28 - 30 July, 2009, Jerudong, Brunei

      • The 3rd Annual Connecting Rural Communities Asia Forum 2009
        23 - 25 June, 2009, New Delhi, India
                                                                        Speakers and attendees at the COMARCI event in Sierra Leone in March 2010

34   www.cto.int                                                                                       Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
                                                                                                                                                                 INTERNATIONAL EVENTS

Our events also benefit from cross-fertilisation from within the Organisation. The African Universal
Service and Access Fund Association (AUSAFA), managed by the Programmes Division, continued
to meet on the margins of both the CRC Africa (in Zambia in 2009) and Investing in ICTs in
Emerging Markets (in London in 2009). The Research and Consultancy and Events divisions also
worked together on the Cybersecurity conference held in London in June 2010, and the COMARCI
Phase Two in-country workshops. The Events Division teamed up with the Training Division to
hold the important HR4ICT’09 conference in Trinidad and Tobago, while similar inter-divisional
collaboration will support HR4ICT’11 in Nairobi in March 2011.

CTO was represented at a number of industry meetings and exhibitions, including the International
Telecoms Week (Washington DC), Wimax Forum (Amsterdam), ITU Telecom World (Geneva), the
CRASA Annual Meeting (Victoria Falls), the West Africa ICT Congress and the W. Afri. Tel Show
held in Lagos, Nigeria in June 2010. The CTO’s strong relationships with other international
and regional bodies such as the ITU, the PTC, PITA, APT, CRASA, WATRA, ATU, CANTO, CTU
has helped enhance CTO’s profile.
                                                                                                         Q&A session at the Investing in ICTs in Emerging Markets held in London in December 2009

An international delegation of representatives from across the globe at the e-Gov conference in Maputo   A scene from the CTO Forum in Fiji in 2009

  Commonwealth Telecommunications Organisation 2010     ANNUAL REPORT 2009 - 10                                                                                            www.cto.int          35
                                                               “   CTO SECTOR MEMBERSHIP MOST CERTAINLY
                                                                   PROVIDED US AN OPPORTUNITY TO UNDERSTAND
                                                                   THE COMMONWEALTH’S UNIQUE VALUES,
                                                                   PRINCIPALS AND WORKING METHODS.
                                                                   THE CTO MEMBERSHIP HAS BEEN AND WILL
                                                                   REMAIN AN OPPORTUNITY FOR SHARING OUR ICT
                                                                   VISION AND STRATEGIES AS WELL AS LEARNING
                                                                   FROM OTHER CTO MEMBERS’ EXPERIENCE
                                                                   HON. DR. IGNACE GATARE
                                                                   MINISTER IN THE OFFICE OF THE PRESIDENT IN CHARGE OF ICT, RWANDA

Panellists at the Investing in ICTs in Emerging Markets 2009
Forum advise ICT stakeholders on examining business
and investment opportunities in developing economies
                                                                                    CORPORATE COMMUNICATIONS
                                                     THE NEW COMMONWEALTH
                                                     ICT MAGAZINE WAS WELL
                                                     RECEIVED BY STAKEHOLDERS
                                                                                “   During 2009-10 operational year, the CTO improved its corporate communications
                                                                                    and marketing programme, by applying both traditional and new digital media.
                                                     WITHIN THE ICT SECTOR          The CTO database of industry contacts was enhanced and its online marketing
                                                                                    efforts were intensified to expand the Organisation’s reach.

                                                                                    Having made great strides in harmonising the CTO brand identity over the past
                                                                                    couple of years, the Organisation now projects a more consistent image, and has
                                                                                    developed, and is implementing a structured corporate marketing and
                                                                                    communications strategy. Publications and design work for all three operating
                                                                                    divisions have become more standardised and consistent with the new corporate

                                                                                    The Organisational news magazine Commonwealth ICT expanded from
                                                                                    24-pages to 48-pages under a new publisher and was well received by ICT
                                                                                    readers. In keeping with the move towards electronic channels, CTO is considering
                                                                                    publishing the magazine electronically. The Division has over the past year worked
                                                                                    with a growing list of media partners and supporting organisations, thus helping
                                                                                    the CTO to reduce its communication costs and increasing exposure.

                                                                                    CTO press releases over the past year were issued more regularly and were
                                                                                    published by some major publications and online media. The corporate website
                                                                                    has been tidied up, separate sections provided for all three operating divisions
                                                                                    and updated regularly with more detailed and clearer information.
                                                                                    Each CTO event was branded with the creation of specific event logos that carries
                                                                                    a synopsis of information and placed on the CTO website, helping visitors to
                                                                                    identify events of interest. There was an increase in the number of hits on the
                                                                                    CTO website over the past year, with traffic being generated largely from promotional
                                                                                    e-mailers sent out every week to ICT contacts on the CTO database.

Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                       www.cto.int         37
Rwanda joined the CTO as a Full Member Country on 18 January 2010 after    Pygma Consulting of South Africa                        SGS International Ltd of UK
the country became a member of the Commonwealth in November 2009.          A consultancy company that offers services to both      A company that offers international interconnection
The country has recognised the CTO as a powerful platform to promote its   the public and private sectors with the goal to         services and value added services such as
ICT strengths and to engage with the Global ICT community. The CTO also    “Unlock Africa’s Potential” through the provision       international money transfers.
saw the entry of seven new Sector members from Europe, Africa and Asia     of professional advisory services in Information
over the past twelve months.                                               & Communication Technologies (ICT’s), Governance
                                                                           & Regulation and New Market Solutions.
                                                                                                                                   Development Consulting Centre of Trinidad
                                                                           www.pygmaconsulting.com                                 & Tobago
                                                                                                                                   A company that provides training services.
                                                                           Microtask Oy of Finland
                                                                           A company that plans to use mobile communication        Neotelis of Canada
                                                                           channels for innovative employment generation           A company offering training services.
                                                                           and economic activities.
                                                                                                                                   Bharat Sanchar Nigam Limited
                                                                           Exigy Limited of Malta                                  The largest telecommunication service provider in
                                                                           A company that offers e-governance                      India.
                                                                           solutions and consultancy services in Europe.

                                                                           In keeping with its practice of engaging with other organisations that have a complimentary mandate,
                                                                           the CTO entered into a Memorandum of Understanding with Sri Lanka Association of Software and
                                                                           Service Companies (SLASSCOM) on 30 June 2009. The CTO’s field representation increased this
                                                                           year with the addition of Dr. Marianne Treschow, former Director General of Swedish Post and Telecom
                                                                           Agency (PTS), as the CTO Associate for the Scandinavian region and Mr. N. K. Goyal, a well known
CTO conferences attract representatives from across the world              personality in the ICT sector in Asia as the CTO Associate for India and South Asia

38    www.cto.int                                                                                           Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10
CONNECTING RURAL COMMUNITIES                                      CTOFORUM
                                                                  Towards a Digital Commonwealth
With close to 70% of Africa’s population living in rural
areas with limited or no telecommunications and internet
coverage, this conference is positioned to stimulate             The CTO Forum is a constitutionally mandated event                     With many African states facing serious challenges in
participation by public and private sector institutions          of the CTO focusing on building capacity to create                     initiating their broadcasting transition strategies, this
in identifying critical challenges facing delivery of ICT        enabling policy and regulatory frameworks, leveraging                  Forum, which has been a successful annual event for
services to remote rural areas in Africa.                        broadband for governance and commerce and                              the CTO over the last five years, provides the ideal
                                                                 identifying business opportunities.                                    platform for governments, regulators, operators and
                                                                                                                                        various other ICT stakeholders to discuss issues and
                            asia                                                       0101010 01100110100010
                                                                                       10 100
                                                                                          011 1100001101

                                                                                     01 110 11000 01001001011 10
                                                                                      0 10 0011

                                                                                                             011 0
                                                                                                                                        challenges in implementing a successful digital migration
                                                                                10 1011 0110 101 100 011 000 1
                                                                                         0            011001 0011 0110
                                                                                       01 100 1001              1
                                                                                          1 10 101001011 0101 010 1

                                                                                      01 100 101 01 1
                                                                                   01 00 01 01 10 0
                                                                                             1 01 00101 001 0 10

                                                                                       01 10 10 0 0
                                                                                           0 0 01             10 1 10 1

                                                                                     01 10 0 10 1
                                                                                                11 0101100110110 010 10

                                                                                         10 1 11 0
                                                                                             01 00 0

                                                                                                                      0 10 10 1
                                                                                           00 10 0
                                                                                                 10 101100101 10 1

                                                                                               10 0

                                                                                                                        1 10
                                                                                                       0101 00 01 0 10

                                                                                                    11 1 0 1 0

                                                                                                                          01 01 100
                                                                                                              1       1 0 10

                                                                                                                           0 1 1
                                                                                     1 0 1010
Connecting Rural Communities is one of the most
                                                                                                                                11 0
                                                                                                                         10 10

                                                                                                               1 00 0 0 1 0 0 10 11 0

                                                                                         10 10

                                                                                                                               10 1
                                                                                                                      10001 001

                                                                                           11 110

                                                                                                             00 0100 11 0 1 0010
                                                                                  1100 101

                                                                                                                     10 1 0 1 0 1 0

                                                                               1 010
                                                                                                10 0101
                                                                                                                       11 01
                                                                                                                          0 0 01

pressing developmental challenges facing policy makers
                                                                                                  101 0

                                                                                                               0 1 10 1
                                                                                                                       0 0 10 1
                                                                             10 110

                                                                                                                 0 11
                                                                                                     10 1

                                                                                                                         010 01



                                                                                                        0              110 11
                                                                                                     10 1
                                                                                                  01 01 1                   0
                                                                                               01 101 000 0 100 1

and community activists in large parts of South Asia.
                                                                                          0 0 1 00              1         10
                                                                                         01011 1011 01 01 1010101
                                                                                            0010 1001 01010110

                                                                                              101 0110 10010 0
                                                                                                   1 101

The event covers topics focused on broadband roll-out                                                                                   The HR4ICT conference is designed to address
for rural areas, broadband policies for rural communities,                                                                              technology evolutions and challenges that impact both
e-development through applications and services, and             The CTO’s Cybersecurity conference aims to create                      ICT operators and their stakeholders. Visions, ideas,
business economies for rural broadband.                          awareness of the many facets of cyber threats and alert                needs, success stories and best practices are presented
                                                                 stakeholders of the need to adopt robust Cyber security                and discussed by leaders from key industry sectors.
                                                                 frameworks. The conference helps key decision-makers
                                                                 in developing countries to implement strategies aimed
          COMARCI                                                at preventing and responding to the growing menace
                                                                 of Cyber threats.

                                                                                                                                        ICT FI ANCE
                                                                                                                                        EMERGING MARKETS GLOBAL SUMMIT 2010
The Commonwealth African Rural Connectivity
Initiative (COMARCI) of the Commonwealth                                                                                                The ICT Finance-Emerging Markets Global Summit
Telecommunications Organisation aims to improve                  The CTO has been organising the e-Gov forum with the                   brings together stakeholders from countries that seek
African rural communities’ access to ICT and                     objective of disseminating knowledge, creating peer                    investments. An ideal platform for potential investors
education, health, jobs and agricultural information             networks, promoting e-Governance in Africa and Asia                    seeking new opportunities, the event also aims to create
through Public-Private-People’s Partnerships.                    and raising awareness of the potentials of e-Governance.               an enabling investment environment.

  Commonwealth Telecommunications Organisation 2010   ANNUAL REPORT 2009 - 10                                                                                                            www.cto.int   39



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