UNIVERSITY OF RICHMOND
FULLCOLOR REPRESENTATIONS
UNIVERSITY SHIELDS
Our Mission...
The mission of Information Services at the University of Richmond is to plan,
create, and manage an information environment that enables members of the
university community to utilize information resources effectively, productively, and
securely. We strive to support excellence and innovation in teaching, learning, and
research and to support efficiency and productivity in administration. Information
Services partners with faculty, students, and staff to identify the needs of the
university community; provides appropriate infrastructure and tools to enable
work and promote discovery; and helps offices and individuals meet their goals.
Table of Contents
Introduction: Information Services Records Management 21
Overview 5 Maintaining a Healthy Infrastructure 21
Software Upgrades 22
Enabling the Richmond Promise 5
Summer 2012 Blackboard Upgrade 22
Part I. A Learning Environment Unlike Any Outsourcing Options 22
Other in Higher Education 7 Emergency Communications and Campus
Information Literacy 7 Safety 22
Information Technology Literacy 8 Land Lines in the Residence Halls 23
Teaching and Learning Spaces 8 Staff Space Planning 23
Classroom Master Plan Recalibration 10 Support for Human Resources’ Initiatives 23
Boatwright Memorial Library Renovation Keyless Lock System 23
Planning 10 Digital Signage 23
Student Activities Center 12 Security & Compliance 23
Nostrae Filiae Renovation Planning 12 Assessing Our Efforts 24
Innovative Campus 13
Voice Over IP (VoIP) 13
Looking Forward 25
Enterprise Content Management 25
Unified Messaging or Unified Communications
Mobility 25
14
Identity Management 25
Cell Phone Coverage 14
Faculty Support and Development 25
Engaging Faculty 14
Network and Communications Infrastructure 25
Patron Driven Acquisition 14
Inter-Library Loan System Upgrade 25
PC Virtualization 14
Sustainability 26
Faculty Learning Community: Emerging
Virtual Desktop Infrastructure 26
Technologies 15
Audit and Compliance 26
Faculty Community of Practice: New Media
University Archives 26
Narratives 15
Discovery Layer System (Library Catalog) 27
Faculty Teaching with Technology Academy 15
Digital Collections and Institutional Repository
iPad Pilots 16
27
Moodle & WordPress Upgrades 16
Right Sourcing 27
Researching Alternative Media Streaming
Architectures 16
Laptop Management 16
PART II: A Meaningful Part of the Community,
of the Nation, and of the World 17
Digital Library Collections 17
Special Collections, Rare Books & Archives 18
Video and Web Conferencing 18
PART III: A Model Institution of Higher
Education 19
Enterprise Data Warehouse: iStrategy 19
Enterprise Reporting Platform: Microstrategy 19
Documentation: Data Cookbook 19
Advancement 20
Web Site Development 20
The IS division strives to provide the
University of Richmond’s faculty and
students with information resources
and services that enable them to excel
in their academic pursuits.
Introduction: Information Services Information Services also provides resources for
Overview faculty and students in the design, creation, and 5
evaluation of learning resources and experiences. We
provide the facilities, equipment, and professional
The Information Services (IS) division was support staff to assist faculty with meeting their
organized in its current form in the spring of teaching objectives. We strive to identify and support
1997 following the termination of an outsourcing innovative uses of information technology to advance
contract with Systems & Computer Technology Inc. teaching, research, and scholarship.
(SCT). Information Services combines library and
The University has a large and complex
information technology services in one organization.
information technology infrastructure which is
The following units make up the division:
managed by the IS division. Campus technology
resources include telecommunications systems,
• Boatwright Memorial Library email systems, wired and wireless networks, web
• Systems & Network Services services, administrative systems, directory services,
course management systems, library systems,
• The Center for Teaching, Learning & Technology
academic applications, support for innovative digital
• Telecom, Multimedia Support Services, and User scholarship applications, and more. It is our charge
Services to provide robust, reliable, and secure resources to
• Web Services meet the needs of the university community. We are
responsible for the planning, testing, implementation,
• Digital Scholarship Lab
and maintenance of systems and services. We provide
• Information Security & Policies support for the administrative units of the University
to ensure that business needs are met. In addition,
The IS division strives to provide the University of our team provides technical and design support
Richmond’s faculty and students with information for the University’s web presence. IS consults with
resources and services that enable them to excel in and assists campus technology users to ensure their
their academic pursuits. success and satisfaction.
The Library provides resources and services to
promote learning, innovation, connections and Enabling the Richmond Promise
discovery. The library’s staff draws on its experience
and expertise in various specialties to select the best
The Information Services division stands strongly
resources for the collections, to experiment with new
behind The Richmond Promise and is applying
technologies and implement the most promising, to
its resources towards the goals stated therein. The
assist users with their various information needs,
strategic plan was central to our planning discussions
and to plan services and programs to support the
for the 2011/2012 fiscal year. This report highlights
curriculum. These are just some of the ways the
areas of strategic impact in our FY11/12 work plan.
library works to carry out its mission to “empower
University of Richmond community members to
excel in their academic, intellectual and individual
OND pursuits by providing diverse information resources, UNIVERSITY OF RICHMOND
personalized services, and creative learning spaces.”
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UNIVERSITY SHIELDS
Information Services •Program Plan FY 2011-12
New FYS initiatives include
exploring new technologies and other
innovative ways to communicate the
availability of library resources to
students.
Part I. A Learning Environment Unlike continue to collaborate with faculty in the coming
Any Other in Higher Education year to create meaningful introductions to the 7
library and information resources for each first year
student. New FYS initiatives include exploring
The Richmond Promise proclaims the University’s new technologies and other innovative ways to
commitment to offer a learning environment unlike communicate the availability of library resources
any other in higher education along with a distinctly to students. Examples include trading cards that
integrated student experience coordinating a rich and highlight FYS librarians and soliciting student
innovative life for students inside and outside of the feedback on the online FYS LIBGUIDES in an effort
classroom. to understand how they can be improved. Librarians
will continue to create and administer the library
Information Literacy related content on the Blackboard page for FYS
faculty.
Boatwright Memorial Library continues to pursue
a broad set of goals that emphasize improving and Information Services will support the Art
simplifying access to the myriad of information Department with the implementation of ARTstor’s
sources available to Richmond students and faculty. Shared Shelf. ARTstor (http://www.artstor.org/)
Among those goals are the further integration of is “a nonprofit digital library of more than one
library resources, programs and technologies to million images in the arts, architecture, humanities,
enable students’ effective use of those resources and social sciences with a suite of software tools
in their coursework, and increasing operational to view, present, and manage images for research
efficiencies. and pedagogical purposes. [Its] community-built
collections comprise contributions from outstanding
Liaison librarians will continue to work with faculty
museums, photographers, libraries, scholars,
and assist them with using library resources to teach
photo archives, and artists and artists’ estates.”
critical thinking and research skills for students. In
The University of Richmond has participated in
the past year, liaison librarians taught over 300 library
ARTstor since its inception. ARTstor has provided,
instruction sessions for 5,000 students in over 15
at no additional fee, space to host UR-owned image
academic departments, including all of the First Year
collections. Because ARTstor’s grant funding will
Seminars (FYS), Sophomore Scholars in Residence
expire in 2012, ARTstor is offering a new service for
Programs, and many upper-level courses. We expect
hosting locally owned image collection. Shared Shelf
that level of engagement to continue if not increase.
is a cataloging and image management system that
Librarians will continue to work closely with faculty
will allow institutions to manage, actively use, and
to design effective library research assignments and
share its collections. This web-based, enterprise-level
to select print, electronic, and media resources that
service will enable seamless integration of image
support the curriculum. In addition to providing
collections with the ARTstor Digital Library content
classroom instruction, liaison librarians will continue
and interface.
to meet with numerous students through individual
research appointments and to engage with their Shared Shelf will provide us continued hosting
research inquiries through email, IM and text and access to our collection of more than 16,225
messaging. Library workshops on a variety of topics images currently hosted by ARTstor. Shared Shelf will
OND will be offered to faculty, staff and students during allow us to expand that image collection to meet the
diverse needs of faculty in a range of disciplines—the
UNIVERSITY OF RICHMOND
the fall and spring semesters on a regular basis.
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sciences, visual and performing arts, history, and
Information literacy plays an especially important
others.
UNIVERSITY SHIELDS
role in the First Year Seminars and librarians will
Information Services •Program Plan FY 2011-12
Information Technology Literacy their work, we expect that to
8 In addition to the library’s focus on information continue. We will continue
literacy, The Center for Teaching, Learning, and to supply over 150 iPods for
Technology (CTLT) will pursue the development of semester-long class work and
information technology literacy for students, faculty, the necessary support for
and staff through an array of programs and services. faculty and students using
them. CTLT liaisons will
Last year, The Center offered technology training
continue to provide support to
workshops to faculty, staff, and students. 92
FYS classes. Last year Center
workshops were offered, with 639 registrations. As
liaisons supported many of the
we look to the 2011-12 academic year, we plan to
FYS classes. Fourteen sections
expand our offerings to include training for Microsoft
of FYS participated in digital
Office 2010 and Office 2011 and Adobe InDesign.
storytelling projects; other sections used Aiptek video
For the launch of Office 2010, we are partnering with
cameras to capture and produce visualizations.
New Horizons to provide workshops throughout
the summer. Workshops on each of the new Office The Center will also continue to focus on the
programs will be offered. CTLT promotion of new media as
liaisons will provide training This year we seek to continue an alternative expository
sessions for Office 2011 on the streamlining the workflow for medium. Last year more than
Mac. We will also sponsor or students, while we continue to assess 16% of Richmond students
co-present workshops that will how these projects impact not only created digital stories as an
be taught by other members learning within the course, but also alternate form of exposition in
of the campus community, the development of IT skills. their classes. This year we seek
including Scott Tilghman on to continue streamlining the
data backup best practices, workflow for students, while we
Linda Fairtile on copyright and media production, continue to assess how these projects impact not only
and Kim Klinker on ArcGIS. These workshops are learning within the course, but also the development
open to all faculty, staff, and students. of IT skills.
Beginning this year we have changed our online The Center will continue to host a series of brown
technology training tutorial service to Atomic bag lunches for faculty. These engaging discussions
Learning. Not only is there an expanded catalog of cover topics from communicating grading criteria to
video tutorials available, but our licensing agreement students, to student expectations of social media, and
now allows for all students, faculty, and staff to access hybrid learning environments.
the tutorials at any time.
The Center continues to offer one-on-one training Teaching and Learning Spaces
to students, faculty and staff through the Technology Information Services is engaged in the planning
Learning Center (TLC). Last year the TLC had and execution of technology enhanced learning
1,816 appointments across the fall 2010 and spring space on campus, working alongside the Office of
2011 semesters. This year we will expand the TLC the Registrar, University Facilities and the Classroom
schedule to match those of the Library’s main service Committee.
desk.
Our FY11/12 work plan includes classrooms and
ND
CTLT staff will provide technology support for learning space projects selected for upgrades during
class projects. Last year staff taught more than 60 the summer of 2011:
class sessions and assisted faculty and students with
Information Services •Program Plan FY 2011-12
• Business School 239 (computer lab) – room capacity for 50 students, and one smaller seminar-
renovation to include new lighting, a change style space. Each space will be equipped with 9
to the room orientation, and new multimedia new furniture, new lighting systems, and new
system. multimedia equipment. These classrooms will
• Jepson Hall 101 and 108 – these spaces were share the use of a new video conference system.
among the original rooms included in the • A new classroom / presentation space is being
Classroom Master Plan “pilot” renovations constructed in the Law Library. It will be
over 5 years ago. Updates in each space will equipped with dual projection systems and will
include new wide format projection system and support approximately 50 students.
screen, new teaching lectern, room furniture, and • The Moot Court Room is undergoing a significant
updated multimedia electronics. technology upgrade as part of the summer
• Also in Jepson Hall, Information Services renovation. The room will be equipped with
is supporting smaller scale renovations in a new video distribution system, a new audio
classrooms 102 and 107, to include new paint, system, and an advanced control system that will
new teaching lecterns, and allow the faculty member, or
a refresh of the projection assigned technical support
systems with new wide screen person, to route video to
format projectors and screens. select areas throughout the
₀ Classroom 102 will also room. These technology
be equipped with a new upgrades will promote court
video conferencing system room instruction in a manner
to meet growing demand for that is consistent with “real
conferencing services in the world” environments, such
Jepson School of Leadership. as the federal courthouse in
downtown Richmond.
• Law School classrooms 101 and 213 – these spaces
will have new lighting systems, and a refresh of Boatwright Library will convert an area in the
the paint, carpet, and room multimedia systems. Media Resource Center from office space into a film
studies/world cinema viewing area, equipped with
• Information Services is supporting the renovation
new computer systems and digital media playback
of Jepson Hall computer classroom G20, and
and editing equipment.
its conversion from a PC lab to Mac lab, as well
as the installation of a new high resolution Due to the transfer of print periodicals to digital
projection system, surround sound, and other format, library staff identified space on the second
new multimedia components in support of the floor of Boatwright Library for additional quiet study.
new Film Studies program. During the summer of 2011, seven study carrels, and
two study tables will be added to the area.
• Also in support of the new Film Studies program,
Information Services is installing a new high end Classroom Master Plan Recalibration
computer lab located in Weinstein Hall. As the University prepares to formalize and execute
The Law School capital renovation project includes a new Campus Master Plan, Information Services will
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work in several classroom environments: work with the Classroom Oversight, Coordination,
and Implementation Committee (COCIC) to
NS UNIVERSITY OF RICHMOND
• Existing classroom 114 is being divided into two
FULLCOLOR REPRESENTATIONS
recalibrate the Classroom Master Plan so that it is
classrooms, one tiered classroom space with UNIVERSITY SHIELDS
aligned with both the Campus Master Plan and the
Information Services •Program Plan FY 2011-12
which we work to identify critical elements for the
10 [T]he committee will seek to
renovation and expansion of Boatwright Library so
that it can become “a learning environment unlike
foster some experimentation and
any other in higher education.”
innovation that differentiates
classrooms to support different Academic libraries need to be flexible, adaptable,
pedagogies. and dynamic spaces to accommodate rapid
changes in collections and services. The physical
Richmond Promise. Now that most classrooms configuration must lend itself to ongoing reinvention
have standardized computing and multimedia as technologies and programs change. Libraries today
capabilities, the committee will seek to foster some serve users who both access and create knowledge;
experimentation and innovation that differentiates they offer print, digital, and multi-media content and
classrooms to support different pedagogies. The tools for working with those materials to create new
committee will also consider supporting the forms of scholarly work. Due to architectural and
renovation of informal learning spaces in academic space constraints Boatwright Library cannot offer
buildings, with a goal of facilitating the scholarship its services in a physically coherent environment. A
of disciplinary communities of practice. We will seek renovation
input from the Deans, Cabinet, faculty and students and expansion Students visit Boatwright for quiet
as we work. project would study, group projects, research
provide an assistance, for access to materials, to
Boatwright Memorial Library Renovation Planning
opportunity to complete assignments and to work
Since 2001 a number of incremental improvements deeply explore
to the Boatwright Library facility produced a
alongside classmates who are engaged
and align with in similar activities.
variety of collaborative spaces for students, an the evolving
increase in study space, a consolidated service point needs of
for reference and circulation, a coffee shop, and faculty and students while supporting teaching,
updated classrooms. A plan for a more extensive learning, and research activities.
transformation of the library, involving renovation,
Boatwright Memorial Library is poised to effect
a physical reorganization and expansion of services,
transformational change in order to position it to best
and building expansion, has been on hold for a
serve the needs of University community now and in
number of years. The expansion and renovation
the future. We require spaces that will support that
of Boatwright Memorial Library is included in the
transformation. The Richmond Promise provides the
University’s latest Campus Master Plan. Now it is
context for this work. We see the Library as the place
time to take a fresh look at the future of library spaces
where Principle 1 of the Richmond Promise is enacted
and services.
– a center for integrative learning. As the University
Boatwright Library currently fulfills a unique community works together to determine a new vision
role on campus. Students visit Boatwright for quiet of library space and services, we will design a place
study, group projects, research assistance, for access where faculty and students from various disciplines
to materials, to complete assignments and to work come together to find resources and space for their
alongside classmates who are engaged in similar intellectual growth.
activities. But the library can play an even more
Needs Assessment. We plan to continue to build on
ND important role in the University, serving as a center
the work that has been done. The Library Assessment
for integrative learning, a meeting place for all of its
Committee has completed several studies and
academic programs, and a strong link to the local
surveys in recent months that address how users are
community. This year will be a planning year in
Information Services •Program Plan FY 2011-12
currently on how the library should evolve.
using library We also plan to research and visit academic libraries
11
During the 2011-2012 academic year space. For that have recently completed successful renovations,
we will bring together individuals example, seeking to learn both from their planning processes
from the Library and from across staff and from the spaces and services they have created.
campus to create a vision for the produced
undergraduate Library at the Strategies. Boatwright Library has used a
a report
University of Richmond for the next combination of quantitative and qualitative
in 2010,
15 to 20 years. approaches to determine what the University
Library as
community needs in a library, and to understand how
Place: User
the library can better fulfill the Richmond Promise.
Feedback
Conversations about these questions need to continue
and Opinions on Boatwright Library’s Building
and to move outside the library and include faculty,
Facility that combined six sources of data. In
staff and student opinions about the future use of
January, 2011 library staff participated in a series of
print, media, and digital collections. Data about the
discussions about the current and future uses of the
collections, including circulation and interlibrary loan
collection.
data, will be used to inform the discussions.
During the 2011-2012 academic year we will bring
Boatwright Library staff members have initiated
together individuals from the Library and from across
observation studies to get a picture of the kinds of
campus to create a vision for the undergraduate
work students
Library at the University of Richmond for the next 15
are doing in
to 20 years. To form that vision we will explore big
our library, Boatwright Library staff members
questions such as:
including have initiated observation studies
• What are the current and future uses of print, what types of to get a picture of the kinds of work
media and digital collections? technologies students are doing in our library,
• How do and how should current students use they are
library and information-related spaces and employing,
services for their coursework? Will this change in whether they are working in groups or alone, and
the future? what types of furniture configurations are popular for
• How can faculty scholarship be supported and particular types of work. In addition, the library has
enhanced through library collections, services, collaborated with the Sociology and Anthropology
and spaces? Department to sponsor student-led focus groups
that provide useful feedback on the kinds of spaces
• How can teaching be enhanced by the
that they would like to have in the library. We will
collaboration and proximity of the CTLT and
incorporate and build on these studies as we develop
librarians?
our plans.
• How can the library serve the goals of the
In order to determine how we can best serve
Richmond Promise, for example, supporting
our faculty focus groups and interviews that
interdisciplinary work, encouraging the
take disciplinary differences into account will be
development of sophisticated literacies, and
conducted by librarians and CTLT staff together.
connecting the University to the community?
These will help identify which faculty would benefit
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NS UNIVERSITY OF RICHMOND
The campus community will help build on the data from new types of spaces and what services are most
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collected by the library staff to provide further ideas needed. In particular, these studies should target
UNIVERSITY SHIELDS
Information Services •Program Plan FY 2011-12
faculty who are engaged in digital scholarship, Student Activities Center
12 make heavy use of special collections and archives, The University of Richmond has planned and
want to explore new pedagogy or technologies, or funded the construction of a new Student Activity
use specialized data in their work. Recently tenured Center near the Westhampton College entrance. This
faculty will be interviewed to discuss their research building complex will provide space for students to
direction and what type of support they require. gather outside of the classroom and residence halls
Service Integration. In an iterative process with the and allow them to connect with their peers. Sororities
needs assessment activities, Information Services will be provided with space to meet and store their
staff will examine their entire range of services materials. Information Service will assist in the
in order to develop a model that will support planning for the infrastructure work and technology
teaching and learning while bringing together needed to make these spaces serve the needs of our
information, technology, and visual literacies students.
within the disciplines. These services will primarily Nostrae Filiae Renovation Planning
reach students, but strong partnerships with
This year we will be planning the renovation of the
faculty, departments, and schools will shape the
Nostrae Filiae room on the third
offerings. We start this year
floor of Boatwright Library. This
with conversations with the
In keeping with the Richmond room, which was infrequently
Academic Skills Center and the
Promise, the renovated and expanded used as a classroom, will become
Writing Center.
Boatwright Library will become a a shared space for library and
Process. A core planning center for integrative learning. An technology training, media
group will be identified. As a active place that brings together viewing, brown bag lunches and
next step, we will develop a different disciplines and modalities meetings.
detailed outline of a process
The Nostrae Filiae Room on
for moving forward with
the third floor of Boatwright
the library renovation and expansion. The process
Library has been decommissioned as a classroom
will identify the types of needs assessments that
so that The Center for Teaching, Learning, and
will be conducted, create opportunities for various
Technology, the Media Resource Center, and
groups within the campus community to express
Boatwright Library can use the room to support their
their ideas and opinions, and develop an ongoing
ongoing programs. In the fall of 2011, The Center will
communications strategy that will keep the
convene a group to determine how the room can be
community informed of the outcomes of various
renovated to support three primary functions:
groups and activities.
• A technology-enabled workshop environment
In keeping with the Richmond Promise, the
to support CTLT workshops and technology
renovated and expanded Boatwright Library will
instruction for academic classes
become a center for integrative learning. An active
place that brings together different disciplines and • An enhanced environment for media
modalities, Boatwright Library will offer students consumption
and faculty new kinds of support and resources • A meeting space for The Center, the Library, and
creating a stimulating and supportive environment all of Information Services
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for scholarship.
Information Services •Program Plan FY 2011-12
The working group will work with Facilities to scholarship. The group will collaborate with faculty
create a room design that supports these activities, and students in the evaluation of social media and 13
and will submit a budget request through the Vice devices such as Apple’s iPad.
President for Information Services. The goal is to fund Boatwright Memorial Library is exploring
the renovation in the 2012-13 fiscal year, with the innovative uses of technology to improve service
renovation taking place in the summer of 2012. and the experience of our patrons. Increasingly the
campus community is using and depending on
Innovative Campus mobile computing devices and we are responding.
We purchased several
The Digital Scholarship Lab
Kindles to offer to
(DSL) helps move the University
patrons for checkout.
toward realizing several of the
For the opening of
stated goals of the strategic plan,
the year we will
particularly Principle I’s promise
load them with the
of a more innovative campus.
Campus One Book
The DSL produces engaging,
selection, “Half the
cutting-edge digital scholarship
Sky.”
that substantially contributes to
learning, teaching, and research
at and beyond the University Voice Over IP (VoIP)
of Richmond. During FY11/12, This year,
the DSL will continue to focus Information Services will continue the rollout of
on projects that contribute to the VoIP telephony services
university’s community engagement on campus. The recently
efforts and that aim to reaching a broad The DSL produces engaging,
renovated Queally Hall
audience with significant and thought- cutting-edge digital scholarship
included the installation
provoking scholarly arguments. In that substantially contributes to
of new VoIP phones in
particular, the DSL will complete learning, teaching, and research
all new spaces. During
and release a series of interrelated the summer of 2011,
projects related to the Civil War era. Information Services
On the eve of the sesquicentennials of the war and will roll out VoIP services to the remainder of the
of emancipation, these projects appeal to broad Business School. We are also working with Human
audiences of students, citizens, and scholars and Resources on the implementation of a new call
contribute to the Future of Richmond’s Past initiative center, and we will use VoIP to help them achieve the
begun this past year. Information Services will desired advanced call center functionality, including
continue to provide a home and support for the DSL detailed reporting capabilities. We will continue to
as a clear example of how Richmond’s investment in develop and evaluate this capability and deploy it as
technology advances scholarship. opportunities present.
Staff from The Center for Teaching, Learning, and
Technology and Boatwright Memorial Library will
Unified Messaging or Unified Communications
continue their efforts with an ongoing emerging
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NS UNIVERSITY OF RICHMOND
technologies working group, which seeks to Unified communications (UC) is the integration
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investigate the possibilities of new devices and of real-time communication services such as instant
UNIVERSITY SHIELDS
software environments for teaching, learning, and messaging (chat), presence information, telephony
Information Services •Program Plan FY 2011-12
(including IP telephony), video conferencing, Advisory Group and will contribute ideas of how
14 data sharing (including web connected electronic Information Services can support various faculty
whiteboards aka IWB’s or Interactive White Boards), development initiatives. In addition to those
call control and speech recognition with non-real-time connections, we will make a special effort to learn
communication services such as unified messaging from faculty what resources and support they need
(integrated voicemail, e-mail, SMS and fax). UC is not to be successful in their teaching and scholarship -- in
a single product, but a set of products that provides a these times of a changing information and technology
consistent unified user interface and user experience landscape. We have data from several sources that
across multiple devices and media types. (definition gives us information about what faculty think is
from Wikipedia) important and how we are meeting their needs. This
Over the course of 2011/2012, Information Services year we will engage faculty in some discussions
will begin to evaluate the possible benefits of Unified focused on this topic.
Messaging solutions for possible use on our campus.
Patron Driven Acquisition
Cell Phone Coverage The library world has seen rapid adoption
During calendar year 2010 the University, of what is termed “patron driven acquisition”
partnering with Verizon Wireless, constructed a processes. This demand driven selection/collection
cellular communications tower on campus. Since that development program allows patron requests to
time, we have also added another carrier, Ntelos. drive collection development in academic libraries.
This year, we will be evaluating a proposal from ATT This method
to locate on the tower. We will continue to pursue emphasizes
speed and
Virtualized desktops allow
carrier agreements that will benefit the campus software to be made available
community. choice.
Boatwright
anywhere an internet connection
This year we also plan to evaluate in building is available.
Memorial
cellular coverage and the need for distributed
Library is
antenna system(s) to boost signal where it is not
launching
sufficient.
a pilot this year to evaluate this practice and its
effectiveness in our environment.
Engaging Faculty
Both Boatwright Memorial Library and the Center PC Virtualization
for Teaching, Learning and Technology have faculty
The Center for Teaching, Learning, and Technology
advisory
will launch a virtualized desktop infrastructure (VDI)
Both Boatwright Memorial councils in
to support learning spaces on campus. The Center has
Library and the Center for place and will
selected the Virtual Computing Lab architecture; an
Teaching, Learning and continue to
initiative sponsored by Apache, and will work with
Technology have faculty advisory rely on them
the Longsight Group to provide up to 50 concurrent
councils in place and will continue for advice and
sessions to Richmond students and faculty.
to rely on them for advice and guidance. Staff
representatives Virtualized desktops allow software to be made
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guidance.
from both the available anywhere an internet connection is
library and available. Students and faculty will be able to log into
the CTLT are members of the Faculty Enrichment the VCL web site using their Richmond credentials,
and have access to productivity software previously
Information Services •Program Plan FY 2011-12
available only in specific computing labs on campus. particular paths is modestly invested by the faculty as
Depending on licensing availability, we hope to a whole, has a relatively short-term lens, and there is 15
provide access to SPSS and ArcGIS, as well as several little cross-talk between faculty and staff that would
Adobe products. result in the fullest picture well in advance of critical
PC Virtualization also allows the CTLT Lab Group decision points. This year The Center for Teaching,
to deploy thin-client or web-client stations, which cost Learning, and Technology will establish a pilot
less, use less energy, and are significantly easier to faculty learning community (FLC) that can study
maintain than their thick-client PC counterparts. We such areas as those highlighted in the annual NMC
plan to deploy thin clients to the academic lounges Horizon Report and that will make recommendations
in dorms. We also hope to deploy several thin clients based on those pieces. Funding has been obtained for
in Boatwright Memorial Library to understand how faculty stipends, technology acquisition, and support
they can be used in high-traffic areas. materials for the FLC. The Center will facilitate for
the FLC, and we expect to have outcomes for each
The VCL initiative is our first step into providing
participant as well as for the overall group.
cloud-based software as a service to students and
faculty. In addition to making applications available
in a location-independent way, we believe that Faculty Community of Practice: New Media
VDI will simplify management of the University’s Narratives
expanding academic computing infrastructure. Over the last two years, The Center has promoted
In addition to the work we have planned for the use of new media narratives to pedagogically
virtualizing lab environments we also hope to support learning as an alternate to the written
have time and resources to explore virtual desktop essay. Last year 493 students – over 16% of our
applications for administrative areas. We will explore undergraduate population - created digital stories
the options but may choose to host the host this across 27 classes, in Biology, English, Interdisciplinary
environment locally. The same challenges, benefits, Studies, Latin American and Iberian Studies,
and opportunities apply. Psychology, and 14 First-Year Seminars.
As more
Faculty Learning Community: Emerging Technologies faculty become
interested in The Center will sponsor a
Faculty and community of practice, connecting
understanding
Information faculty who use or are interested
This year The Center for Teaching, how new media
Services are in using new media narratives in
Learning, and Technology will can be used to
both highly their classes.
establish a pilot faculty learning support student
engaged in
community (FLC) learning and
remaining
engagement,
current
The Center will sponsor a community of practice,
in higher
connecting faculty who use or are interested in using
education technologies, and both are responsible
new media narratives in their classes. We seek to
for anticipating the impact of remaining current in a
foster an interdisciplinary community that allows
highly developing environment. However, the venues
faculty to share their experiences and best practices,
for formally researching technology dynamics,
maximizing the impact of new media as an alternate
OND
predicting the impact locally, and recommending
NS UNIVERSITY OF RICHMOND
expository form. FULLCOLOR REPRESENTATIONS
UNIVERSITY SHIELDS
Information Services •Program Plan FY 2011-12
Faculty Teaching with Technology Academy While use of the system continues to be light, some
16 This year The Center will also pilot a week-long faculty prefer the open system for their classes. We
academy for faculty that seeks to deeply explore the also host an instance of WordPress for faculty or
transformative nature of teaching with academic classes who wish to use the blogging tool. As new
technologies. Our Faculty Academy, which will be versions of these applications are made available, we
held in Summer 2012, will begin with a keynote will test the new versions and look for opportunities
session that will be followed up with group to update our production instances with as little
presentations and one-on-one consultations to impact to classes as possible.
support faculty with course development.
Researching Alternative Media Streaming
iPad Pilots Architectures
As we move into our sixth year of providing iPods Since 1998, the University of Richmond has
for class projects and interactions, The Center will used the RealMedia streaming media architecture.
expand our offerings to include iPads for teaching Other streaming architectures have become more
and learning. Proposals were accepted in spring 2011 popular, especially in the higher education market.
for fall 2011 courses. We will support two classes in This year, The Center will study different media
each semester this year, with a particular focus on architectures, their costs, and benefits. We will make
how the devices can be used in First Year Seminar a recommendation and prepare a funding request to
courses. help transition the University to an optimal solution
for real-time and on-demand media distribution.
Course projects will be done using iPads and
applications purchased through the Apple iTunes
Store. CTLT Liaisons will support the projects and Laptop Management
work with selected faculty to assess the impact The CTLT Lab Group provides laptops in Weinstein
of these mobile tools on student engagement and Hall and the Gottwald Science Center. Laptops are
learning. currently kept and charged in cabinets. This year we
will convert laptop storage to carts to increase their
Moodle & WordPress Upgrades portability to classrooms throughout their buildings.
The Center continues to offer Moodle as an
alternative course management system to Blackboard.
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Information Services •Program Plan FY 2011-12
PART II: A Meaningful Part of the International Military Tribunal for the Far East
Community, of the Nation, and of the papers. A native of West Point, Va. and a graduate 17
World of the University of Richmond, Sutton (1895-1974)
served as an associate counsel to the prosecution
during the proceedings, trying accused Japanese
The Richmond Promise articulates Richmond’s war criminals from 1946 to 1948. The collection
commitment to engage as a meaningful part of the consists of approximately 85,000 pages of official
Richmond community, of the nation and of the trial transcripts, exhibits, depositions, and opinions.
world. Information Services will contribute to that In what is truly an interdisciplinary effort,
engagement is significant ways. representatives from both libraries, the Law School,
The library will continue to seek ways to enhance and the History Department are collaborating to
its role as a cultural, social and scholarly center for design and develop the description, layout, and
the campus and for its many community users. user interface for the collection. Once completed, the
Library staff will continue to reach out beyond the entirety of the collection will be available. Current
library’s walls to seek collaborations and build events such as those surrounding the Guantánamo
connections with others on campus and in the greater Bay detention camp make this record especially
Richmond area. During the 2010-2011, Boatwright relevant. This ongoing project will focus on three
Library co-sponsored and supported the In Common areas during 2011-2012. First among these is the
with Boatwright Library Program, One Book/One completion of digitization, which is anticipated in
Campus Program, Hispanic Heritage Month, Black November 2011. When that milestone is reached,
History Month, and Women’s History Month and all 85,000 pages of the collection will have been
support for those programs will continue. Librarians imaged and will be awaiting transcription and XML
will continue to respond to interests on campus, such markup. Second, collaborative development work
as SAFEZONE, the Rural Virginia Market benefit and between University Communications and Boatwright
the One Book, One Campus program, by creating Library will commence during the spring of 2012.
special LIBGUIDES providing quality resources for The focus will be on building an online interface for
further education. Throughout the year, special tours the trial transcripts, the first portion of the collection
will be offered for area high school students and other scheduled to be released. The third area of focus
community users. We will continue to work with will be on furthering the University of Richmond’s
the Center for Civic Engagement on special school partnership with the International Criminal Court
tours and instruction sessions. The highly successful in The Hague. The project team, consisting of staff
International Film Series, co-sponsored by the from Boatwright Library and Muse Law Library, will
Media Resource Center and International Education, be planning the technical and promotional aspects
attracted over 5,000 viewers from the campus and of the project during the fall of 2011. Developing
the Richmond area and we expect its popularity partnerships among undergraduate and law faculty
to continue. Boatwright Library will continue to is a goal, as is recruitment of volunteers to assist in
participate in the Richmond Academic Library this important work. Approximately fifteen staff
Consortium (RALC). members from Boatwright Library and the Law
Library will be contributing to the ongoing review
and enhancement of the XML files produced by the
Digital Library Collections
OND
project. UNIVERSITY OF RICHMOND
In FY09/10, Boatwright Library embarked on an
NS
Digital Library Services will also continue the
FULLCOLOR REPRESENTATIONS
ambitious joint project with the Muse Law Library
development of innovative digital collections through
UNIVERSITY SHIELDS
to digitize the David Nelson Sutton Collection of
collaborations with local organizations such as the
Information Services •Program Plan FY 2011-12
VHS, VFMA, and with internal partners such as of International Education to connect classes at
18 the University Museums, Galleries, DSL, MRC, Richmond with classes and scholars at our partner
Music and Visual Resources. DLS will also explore institutions abroad. The CTLT will also promote
opportunities to collaborate with organizations in web conferencing options for classes, through the
the Richmond community to provide access to and use of Skype and a new, hosted Acrobat Connect
preservation of digital resources about the city, the web conferencing service. Through the integration
University and their history, support archiving of of classroom technology and support for an array of
the university’s digital scholarly resources through online conferencing options, Information Services
LASR and digitize research materials for faculty and helps faculty and students connect with a world of
maintain equipment to support creation and use of resources.
digital content for research and teaching. Driven by This year Information Services will refresh one of
faculty, student and research needs, collaborate with the first conference systems installed on campus,
groups inside and outside of UR to develop and located in Weinstein Hall classroom 204. This system
deliver a sustainable infrastructure that will support has been used to support regularly scheduled video
improved access to knowledge resources conference sessions for the Military Science program.
As mentioned earlier, we will also be installing video
Special Collections, Rare Books & Archives conference solutions in Jepson Hall and in the Law
School.
The Library will continue current cleaning,
cataloging and inventory projects with Boatwright
Special Collections and continue to promote special
collections and archives through exhibits of materials
from both areas as well as collaborative exhibits
with museums and other local organizations. The
Library shall develop preservation policies for
print and digital assets and create a permanent,
functional space in the library for preservation
activities. Collaboration with the University Archive
will continue as we assist University Archives in
digitizing and providing access to materials from its
collections, particularly as they may relate to First
Year Seminars.
Video and Web Conferencing
The Center for Teaching, Learning, and Technology
promotes the use of video and web conferencing
technology to connect the classroom with the world.
Through workshops, brown bags, and direct liaison
outreach, we actively engage faculty to consider
connecting with colleagues and classes all over
the world. The new International Center has video
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conferencing capabilities in every classroom. This
year IS staff will continue to work with the Office
Information Services •Program Plan FY 2011-12
PART III: A Model Institution of Higher The Office of Undergraduate Admission continues
Education to use iStrategy for reporting and analytics. We are 19
working with them to architect data warehouse views
so that they can perform more detailed queries not
In The Promise, the University of Richmond obtainable via the cube. IS continues to support the
states its commitment to operate as a model Registrar’s Office and Institutional Effectiveness as
institution of higher education, sustaining a superb they prioritize and develop iStrategy reports for use
faculty and staff and administering the institution by other offices.
with the highest standards of innovation and
Human Resources is tentatively scheduled for a
professionalism. The IS division has several goals
spring 2012 kick-off with that date dependent on HR
related to maintaining the information services
priorities and resource availability. Similarly, IS will
and infrastructure that support our academic and
work with Financial Aid and the Bursar to finalize
administrative units allowing them to achieve their
implementation plans for those offices.
strategic goals.
Enterprise Reporting Platform: Microstrategy
Enterprise Data Warehouse: iStrategy
During FY 2011-12 we will continue to work on
Information Services continues to support the
the Microstrategy rollout in conjunction with the
University’s data analytics initiative. We finalized
iStrategy rollout for Finance, Admission, Registrar,
the purchase of the Financial Aid and Human
Institutional Effectiveness, Financial Aid and later
Resources modules before the June 30, 2011
HR and Bursar. In FY 2011-12 we will wrap up
acquisition by Blackboard so that we could benefit
initial report writing training for “power users.” We
from a perpetual license grandfathered under our
will continue to work with each office to define and
old agreement with iStrategy. Blackboard has new
develop priority reports and dashboards to develop
agreements and new pricing structures.
an institutional competency for this platform.
At the start of the fiscal year, our iStrategy
environment will be updated to the latest release –
version 4.0. Documentation: Data Cookbook
Due to personnel changes we are losing Information Services purchased the Data Cookbook,
expertise and momentum on the Finance iStrategy a web solution that allows a group or department to
implementation. We are working to bring new staff collaborate on creating standard business definitions
up to speed beginning with a site visit by Sean Mallin, and terms for their area as well as create centralized
the iStrategy vice-president and developer of the business documentation. This application was
Finance models. Weekly working sessions facilitated used effectively by the Advancement Data Group
by Information Services have been set up for data (see https://richmond.datacookbook.com/). We
definition, validation and report development. are meeting with the University’s Administrative
Systems Policy Group to promote the use of this tool
across the enterprise. The Data Cookbook is being
IS continues to support integrated with the iStrategy/MicroStrategy report
the Registrar’s Office and and validation meetings mentioned above.
OND Institutional Effectiveness as they
prioritize and develop iStrategy
NS UNIVERSITY OF RICHMOND
FULLCOLOR REPRESENTATIONS
reports for use by other offices. UNIVERSITY SHIELDS
Information Services •Program Plan FY 2011-12
Advancement upgrade our most strategic sites to a newer, more
20 Information Services is supporting the conversion modern design. As time permits, we will refresh other
of the Advancement System from BANNER to the sites as well. We observe that Web user behaviors
Raiser’s Edge platform. We will be working with are changing rapidly and to more effectively present
Advancement and Blackbaud consultants on the data information and interact with mobile devices we will
mapping and data loads. We will also be developing implement a mobile design for our strategic sites.
and/or supporting interfaces with the various In support of the University’s capital campaign we
systems that require the import or export of data will redesign www.richmond.edu, giving.richmond.
related to Advancement such as: edu and other sites to be fully “campaign aware”
• the student and parent data loads and integrated and we will continue to improve the
infrastructure to support our advancement strategy.
• the graduate data load
During FY 2011-12 plan year, Web
• the employee data
Services will continue to strengthen the
load
Information Services is infrastructure, content and functionality
• payroll interfaces of our AIDDS (Adaptive Information
supporting the conversion of
(deductions) Discovery and Delivery System). We
the Advancement System from
• general ledger BANNER to the Raiser’s Edge will pursue key projects that leverage
interfaces platform. AIDDS and deliver on the promise of
(working with this technology - improving our ability
Blackbaud) to prospect and delivery high quality
information to our constituents. These projects
• scholarship information interface
include: completing our online directory and
• the creation and maintenance of alumni and/or enhancing it on an ongoing basis; delivering a
constituent “stub” records in BANNER new experts guide; migrating features, news and
• UR Online interface (working with Blackbaud) press releases to AIDDS; delivering a new alumni
• Interface for Foundations, Corporations, and magazine site; continuing to enable semantic
Grants Office web features on strategic sites; deploying a new
newsletter system; complete extending faculty and
• Recreation and Wellness interface
staff biographical information for the centers and
• Phon-a-thon interface the business school; converting the Undergraduate,
• Career Development interface Graduate Business and Law catalogs to AIDDS; and
migrating our calendar and events.
• Spiderpoints/PatronPro interface.
The Boatwright Memorial Library site will be
Web Site Development
completely overhauled this year and will include
Information Services will continue to play a key role AIDDS features and be styled in KhoiPond v3.
in the ongoing effort to improve the effectiveness of Web Services will continue to
the University’s Web presence collaborate with the Digital
and maximize the potential of Scholarship Lab and the Library
web technologies to enhance Information Services will continue on their work with digital
the University’s strategic to play a key role in the ongoing collections. Web Services will
ND
communications and initiatives. effort to improve the effectiveness assist with software architecture,
Web Services, working with
of the University’s Web presence technology innovation and work
University Communications will process improvements.
Information Services •Program Plan FY 2011-12
In partnership with University Communications we If this proposal is approved we will move ahead
will continue to work with Athletics and their vendor and update our framework for a phased approach 21
partner as they seek to modernize their site and to for implementation. The Office of Undergraduate
meet University standards for style and design. Admission will be the first to implement.
In addition we will work with University Currently several offices are using Nolij Web for
Communications and the General Counsel to set up document management. We will be upgrading
a web site to support the organization, approval, to Nolij Web version 6 to provide improved
archiving, and promotion of University policies. functionality.
Spider Diaries, a blogging platform used to tell the
stories of typical students for admission purposes, Maintaining a Healthy Infrastructure
will be migrated to a new technology that will enable
To ensure that resources are healthy and available,
us to take advantage of the AIDDS infrastructure
in FY10/11 we address aspects of planning, design,
and benefits. We will also continue to assist the
implementation, operation, and maintenance of the
Office of UG Admission as they seek to improve their
University’s information systems infrastructure. We
recruitment process maximizing the use of the Web
continuously monitor and improve
and assist them in replacing
the stability and security of our
Recruitment Plus with
We continuously monitor and technology infrastructure replacing
Intelliworks.
improve the stability and security and upgrading components as
Working directly with required. We work to ensure that the
of our technology infrastructure
University Communications infrastructure is redundant (to the
replacing and upgrading
we will collaboratively build extent we can afford), backed up,
components as required.
a Web community of practice and protected. The complete list of
(COP) with appropriate staff projects is lengthy and includes:
and faculty to ensure a strong
• Wireless network replacement
and vibrant Web and Cascade CMS user community.
• Millhiser Data Center battery cabinet upgrade
On the Web infrastructure side we will continue
to enhance our forms processing system called • Planning for FY13 Identity Management
URPoster, load balance our AIDDS information upgrade/replacement
repository (exist-db), replace and enhance our Web • SAN/NAS/Backup replacement
servers and establish a “future state” Web software
• Jepson G-4 computer room upgrade (power and
architecture plan for the next 5 years.
A/C)
• Replace 38 servers – up on the five year cycle
Records Management
• PC replacement (1/3 of campus primary systems,
Information Services worked last year with the plus secondary refresh)
Information Task Force and Jim Just of iMerge
₀ 675 machines == > 411 PCs and 264 Apple
Consulting to develop a scope and preliminary
computers
plan for the purchase of an enterprise content
management system. Due to the emergence of • Summer replacement schedule for projection
OND
the Raiser’s Edge conversion as a high priority systems (approximately 25 systems will be
replaced over the summer, 2011 – outside of the
NS UNIVERSITY OF RICHMOND
this project was reclassified as a FY1213 project. FULLCOLOR REPRESENTATIONS
This year we will develop an RFP and a budget classroom projects).
UNIVERSITY SHIELDS
proposal seeking funding for a spring 2012 start.
Information Services •Program Plan FY 2011-12
Software Upgrades data integration and migration strategies. Examples
22 In addition to the hardware systems replacement s include: Modlin ticketing, Athletics ticketing,
we will be addressing the following projects: Spiderpoints, hosting for the Raiser’s Edge, Human
Resources systems, PC virtualization, and web
• Microsoft Exchange – migration to Exchange 2010
conferencing via Adobe Connect will be pursued
• BANNER upgrades through outsourced, hosted options.
₀ Migrate to WebLogic
₀ Preparations for Grails application Emergency Communications and Campus Safety
development platform
The University has adopted a multi-channel
• Support Undergraduate Admission as they approach to emergency communications. A
replace Recruitment Plus significant percentage of the campus community
• Continue evaluation of Print Director has asked to receive emergency alerts via their cell
phones. With the completion of the cell tower in
• Campus-wide upgrade to Microsoft Office 2010
December, 2010, and the turn up of Verizon and
for PCs and Office 2011 for Macs
Ntelos services on campus we are better positioned
to achieve our emergency messaging objectives,
Summer 2012 Blackboard Upgrade especially as
Blackboard use at Richmond continues to grow. In they relate to
With the completion of the cell
the spring of 2010, 88% of Richmond faculty indicated communication
tower in December, 2010, and
use of the system with mobile the turn up of Verizon and
for academic devices.
In the spring of 2010, 88% of Ntelos services on campus we are
Richmond faculty indicated use of purposes. Last Other goals better positioned to achieve our
the system for academic purposes. year saw an related to emergency messaging objectives
8% increase in emergency
academic courses communications
using the system. As part of our ongoing support for and campus safety include:
Blackboard, The Center plans to upgrade the system • We will be implementing alert messages on
to version 10, which is expected to be released during Facebook and Twitter accounts using our
the academic year. While planning and testing of Blackboard Connect alerting system. Messaging
the upgrade will begin as soon as possible, we will options for emergency dispatchers will include
upgrade the production system in summer 2012. the ability to send messages out via Facebook
and Twitter. In addition to providing additional
Outsourcing Options information outlets for the faculty, students
and staff, this will provide our neighbors with
This year we will proceed with outsourcing
the ability to get alerts and news about campus
student email to Google. We will also examine
emergency should they so choose.
the applications bundled with Google Apps for
Education. We plan to encourage use of Google Docs • The Telecommunications department will
as a platform for collaboration and presentation. complete phase 1 of the PS-ALI project, entering
phone number and location ID information into
We will continue to work with administrative
a central database for each user. We will populate
ND
office to review and implement secure and vetted
the database that Verizon uses to provide caller
outsourcing options. We assist with cost/benefit
ID and location ID information to police and
analysis, security, contract language, technology fit,
Information Services •Program Plan FY 2011-12
emergency services personnel in the City of configurations don’t support the work units well.
Richmond 911 call center. Goals for 2011 include We hope to better position IS to take advantage of 23
the conversion of all classroom phones to direct opportunities to develop more supportive, productive
dial numbers so that they can be included in the environments as opportunities arise. University
database as well. This work prepares us to be Facilities has been engaged to assist in the planning
able to route outbound 911 calls to the City of for renovations to the Help Desk area in Jepson Hall
Richmond instead of our own Campus Police and conversations have begun about better space
office. for the programmers and DBAs currently located in
Millhiser basement.
Land Lines in the Residence Halls
Last year Information Services initiated Support for Human Resources’ Initiatives
conversations about the possibility of removing Information Services is providing support for
“land line” phone lines from the resident halls. Human Resources as they move forward with
At this time the plan does not include University strategic service improvement efforts. Those efforts
Forest apartments. include support for a new HR Service
A committee was Center; implementation of a knowledge
formed that included For the start of the 2011-2012 base and ticket tracking system; creation of
representation from academic year we will not an HR call center; replacement for the talent
Telecommunications, routinely provide a live phone jack management system, Planet Spider; and
Campus Police, unless a student requests it. replacement for the employee recruiting
Safety Services, system, People Admin.
the Office of
Emergency Management, Housing, the RC and WC
Keyless Lock System
Dean’s Offices, RC and WC student government,
and Campus Services. The committee reviewed Information Services will work with and support
data on the declining utilization of wired phones the Housing Office and the One Card Office as they
in the residence halls and agreed that continuing to select and implement a pilot keyless lock system.
provision that resource was not a good investment.
The recommendation was reviewed and approved by
Digital Signage
Cabinet. For the start of the 2011-2012 academic year
we will not routinely provide a live phone jack unless Demand for digital signage applications is growing
a student requests it. Emergency phones will be in significantly from year-to-year. Office that have
place in the hallways and public spaces. RAs and expressed a need for hardware and implementation
faculty living in residence halls will be provided with support in FY 2011-12 include: Undergraduate
a land line. The phone lines that are freed up by this Admission, Food Services, Communications,
initiative will be held for at least one year and used to Advancement, and Campus Police.
fill needs in new buildings and spaces.
Security & Compliance
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Staff Space Planning Information Services will conduct a vulnerability
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Information Services will work this year to address assessment of our critical systems and networks.
UNIVERSITY OF RICHMOND
FULLCOLOR REPRESENTATIONS
staff space needs. The way that we work, has changed Again this year we will contract with Verizon
Business Security Solutions to conduct testing from
UNIVERSITY SHIELDS
over the years. In some areas our current space
inside and outside the University network. We will
Information Services •Program Plan FY 2011-12
also contract with a vendor for routine PCI scans. We services, comfortable chairs, a pleasant atmosphere
24 will follow up on recommendations and findings. In and a wide range of materials. Dissatisfaction themes
addition, Information Services will participate in the focused on slow computers, lack of space, restrooms,
University IRM audit and will respond to suggestions noise, policy consistency, printing problems,
for improvement that result from that engagement. additional journals (particularly in the sciences), and
This year we will be finalizing our first PWC audit the desire for a back entrance to the library.
of our Project Management processes and undertake In FY 2011-12, the library will focus on three
a new audit of BANNER “feeder” systems. As our major SACS assessment goals, including ongoing
audit “burden” increases each year it consumes assessment of the information literacy component
significant human resources. We may need to request of the First Year Seminar Program; a satisfaction
a new staff position to help with compliance and survey on interlibrary loan and document delivery
audit work. services; and a use study of special collections/rare
book materials. We hope to use much of data on the
library’s physical space as part of the upcoming space
Assessing Our Efforts
planning initiative for Boatwright. Further details on
Information Services will continue to survey the library’s assessment efforts and reports may be
our community and to use that data to assess and found on the library’s website.
improve services. We will participate for a fourth
time in the MISO Survey, a web-based quantitative
survey designed to measure how faculty, students,
and staff view library and computing services in
higher education. The survey will be conducted in
the Spring 2012 term, with survey results available
in June 2012. We will compare our 2012 results
with earlier Richmond results, and will compare Information Services will continue
Richmond’s results to those of other liberal arts to survey our community and
colleges participating in the MISO Survey. to use that data to assess and
In addition, the Library, The Center for Teaching, improve services.
Learning, and Technology, and Telecommunications,
Multimedia Support, & User Services will work
with the Office of Institutional Effectiveness on
assessments. The Center for Teaching, Learning, and
Technology will focus this year on measuring our
faculty outreach efforts and our pilot virtual desktop
program.
The Library Assessment Committee recently
completed an analysis of the 2010-2011 Counting
Opinions Library Satisfaction Survey report. With
over 400 responses from faculty, staff and students,
the survey provided a wealth of information on
various library issues. Major satisfaction themes
ND
include hours, friendly staff, interlibrary loan service,
library catalog, excellent service, liaison librarian
Information Services •Program Plan FY 2011-12
Looking Forward us well for a number of years but is being pressed
by new requirements and expanded services. 25
Information Services is engaged in an evaluation
While this report details our program plan for the of our long term requirements related to Identity
FY 2011-12 fiscal year Information Services is also Management.
focused on planning for the longer term. Some of the
areas for which we are researching and/or planning
include: Faculty Support and Development
The information and technology environment
is changing at an increasingly dizzying pace.
Enterprise Content Management
Information Services is focused on helping faculty
The University of Richmond has long recognized identify and explore the appropriate integration
the need to expand digital content management of information resources and technology into the
beyond the use of current imaging systems, network curriculum. We are committed to taking an active
file shares, email archives and other ad-hoc content role in the Faculty Enrichment Council. The Center
repositories to encompass enterprise-wide, systematic for Teaching, Learning and Technology will continue
management of digital content from creation through its efforts to partner with faculty, assist them with
final disposition. As mentioned above we are projects, and advocate for the resources that faculty
engaging a consultant to help us develop an RFP and needs to be successful in their teaching and research
budget request for an enterprise solution. We have goals.
developed a list of requirements and priorities and
have a preliminary plan for rollout beginning in FY13.
Network and Communications Infrastructure
The University community relies on having an
Mobility
adequate, reliable communications infrastructure.
Portable consumer computing devices are making Demand for network bandwidth and connectivity
their way to our campus in increasing numbers every within and beyond campus are critical to our
year. Information Services is involved seeking to operation. Information Services will continue to plan
identify, support, and promote the most effective and for, request budget for, provision, and manage this
innovative use(s) of these devices in teaching and environment. The University’s wireless network
learning and administrative work. Beginning in FY upgrade will be completed in August 2011. We are
2011-12 we will be expanding and coordinating our currently planning for an upgrade of the wired
efforts to support several pilot projects and develop network in FY14 and a smaller investment in unified
a long-term position for the adoption and support of messaging capabilities in FY 13. We recently reviewed
tablet devices like the iPad and Droid. and re-packaged our internet bandwidth contracts
achieving significant savings. We will continue to
Identity Management seek efficiency, agility, and cost.
Our environment is highly collaborative, mobile,
and rapidly expanding. Systems and data are often Inter-Library Loan System Upgrade
shared - sometimes with individuals and partners Boatwright Memorial Library currently manages its
OND
NS outside of the University community. Identity interlibrary loan service using Clio software. Clio has
UNIVERSITY OF RICHMOND
management services are critical to safe, responsible
FULLCOLOR REPRESENTATIONS
limited functionality. We have researched our options
management, data security, and user privacy. Our and plan to re-submit a request for funding for the
UNIVERSITY SHIELDS
current home-grown system, CATS, has served ILLiad ILL management system. Our users rate our
Information Services •Program Plan FY 2011-12
ILL service very highly, however they would like to Audit and Compliance
26 see improvements, including the ability to track the Regulatory and compliance efforts are increasing all
status of their requests and to access that information across our institution and industry. In addition, new
24/7 through a user friendly Web interface. The internal audit practices now address Information
ILLiad ILL management system will support those Services operations directly and require significant
improvements and offers other significant service effort to service. We expect this trend to continue
enhancements for users and workflow efficiencies. and expect to need new resources and processes for
meeting and managing these demands appropriately.
Sustainability
Information Services will continue to monitor and University Archives
evaluate developments in the electronic books and The University of Richmond’s history matters not
electronic paper with the hope that an electronic just to the University’s alumni, faculty, students, and
reader or tablet device will become sufficiently staff, but also to scholars and the higher education
capable and affordable to allow us to deploy them community. In 1981 the University entered into an
across campus to save on printing costs. Recent agreement with the Virginia Baptist Historical Society
investments in the environmental controls and power (VBHS) to maintain the University of Richmond’s
infrastructure in the Millhiser Data Center and Jepson archives. This has assured the preservation of
Hall Data Center will allow us view and monitor significant documents (e.g., papers of past presidents)
power consumption. Server virtualization over the and exhibits in support of significant events and
last couple of years has allowed us to meet demand anniversaries but we believe it is time to bring the
while keeping power consumption as low as possible Archives under the structure and care of Boatwright
and that will continue. Next steps include desktop Memorial Library.
virtualization which will eventually allow us to
The University Archives has six principal needs:
deploy devices with a smaller energy footprint.
1. Create an online finding aid that meets current
archival standards and best practices
Virtual Desktop Infrastructure
2. Examine the organization of the documents
Virtual Desktop Infrastructure technology can enable currently in the archives and coordinate that
us to deploy applications using thin clients and organization with the finding aid
virtual machines running on centralized servers
3. Begin a program of capturing “born digital”
in a data center. VDI presents potential savings in
documents and organizing them in a digital
hardware acquisition and operation, Thin clients do
archive that complements and supplements the
not need to be refreshed as frequently and consume
paper-based archives collection
less power. However, this savings is offset somewhat
by the cost and effort of supporting the virtual 4. Prioritize documents currently in the archives for
infrastructure which can be hosted locally or in the digitization to make them widely accessible to
cloud. In FY 2011-12 we will explore VDI in the lab alumni, faculty, students, staff, scholars at other
environments and in the future will explore it for institutions, the Richmond community, and the
employee desktop systems. higher education community
ND
5. Develop policies for retention of records
(regardless of format or medium) and their
transfer to the archives
6. Provide expert assistance to researchers who can
benefit from using the archival collections
Information Services •Program Plan FY 2011-12
Digital Collections and Institutional Repository
Information Services is feeling increased pressure on 27
the resources that support the creation, management,
and presentation of digital collections. Today we have
limited capacity to support growth in this area and
will need to ramp up our services so that we can meet
the future needs of our faculty and students. This
relates to our enterprise content management project
and the expansion of the University Archives.
Right Sourcing
Information Services will continue to explore and
evaluate options to appropriately source information
systems and services. We evaluate functional
We would like to begin to address these needs by requirements, performance, security requirements,
creating two new positions—a professional archivist flexibility, and cost. When it is prudent and cost
and archives associate and providing work space effective to do so - we will source systems and
for these new staff as well as space where existing services in the “cloud.” Some examples of recent
collections can be processed. We expect that the systems we are hosting or sourcing off-premise:
University archivist will closely collaborate with the Raiser’s Edge (Blackbaud), student email (Google),
individuals who are managing our enterprise content system security testing (Verizon), ticketing systems,
management system. VCL, and UG Admission recruiting (Intelliworks).
Discovery Layer System (Library Catalog)
The University of Richmond invests significantly in
information resources for our community. The sheer
number and type of resources can be overwhelming
to a library user. If individuals cannot successfully
search and find the information they need then we
do not realize the expected return on our investment
and our students do not benefit. Improved resource
discovery systems present significant opportunity to
improve the situation. New tools are being developed
that provide seamless access to all aspects of library
collections, not just those managed in the traditional
library catalog. We will continue to monitor new
products in this area and will develop a budget
and implementation plan once we identify a best fit
solution.
OND
NS UNIVERSITY OF RICHMOND
FULLCOLOR REPRESENTATIONS
UNIVERSITY SHIELDS
Information Services •Program Plan FY 2011-12