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Mis-sold Mortgage Questionnaire
Please complete one Questionnaire for each Mortgage you think has been mis-sold since 31st October 2004 .
Introducer: Maple Financial Claims Supervisor: Nick Starbuck Agent:
What are your main Concerns?
PERSONAL DETAILS
Title: Forename(s):
Surname: Date of Birth:
Home Tel: Mobile: Work Tel:
Email address (compulsory):
Current Address:
Is it a joint mortgage? (If YES, complete details of 2nd applicant) YES NO
Full name including title: Date of Birth:
PROPERTY AND MORTGAGE DETAILS
Is the property address for the mis-sold mortgage the same as your current address: YES NO
If NO, complete the property address details:
Is the mortgage a first or second charge?
Date of purchase / re-mortgage: Mortgage/Loan amount: £
Value of property on date you took mortgage out: £ Term of loan: Years
Do you have a copy of the valuation? YES NO Interest Rate: %
Estimated Value of the property now (if known): £ Type of Rate:
Who is the lender?
What status is this mortgage now? Eg: still active / paid off/ house repossessed etc.
How many times have you changed the mortgage on this property?
If more than once, did you use the same broker / advisor? YES NO
Is this mortgage:
Repayment Interest Only
If Interest Only, what type of repayment method did you have in place?
WHO ARRANGED THIS MORTGAGE?
Broker Lender Direct Internet Lender Direct Branch/Phone
How did the broker / lender contact you initially?
Did they claim to be acting independently? YES NO
Were you charged a fee?
If so, how much? £
How was it paid? Upfront Deducted from the mortgage Paid on completion
THE ADVICE PROCESS
Was this mortgage:
Residential Buy-to-Let Commercial
Purchase: Re-mortgage: Additional borrowing with a 2nd Charge:
If re-mortgage or 2nd charge:
Was it to reduce your monthly payments? Release equity?
Consolidate debts? Other?
If debt consolidation:
Was it explained that by adding the debts to your mortgage your property was at risk? YES NO
The amount you would repay would be far greater than over a shorter period? YES NO
Were you offered the option of keeping your existing mortgage and getting a loan? YES NO
Did you have to pay a redemption penalty to an existing lender? YES NO
If so how much? £
Were you aware of the penalty when you took out the new mortgage? YES NO
YOUR PERSONAL CIRCUMSTANCES AT THE TIME YOU TOOK OUT THE MORTGAGE
At the time you applied were you?
Employed Self Employed Retired Student
Other (please provide details)
Applicant 1 occupation: Income: £
Applicant 2 occupation: Income: £
If self employed did the broker / advisor ask to see your accounts? YES NO
Were you asked about your personal financial circumstances? YES NO
What financial information did they ask you for? please provide as much detail as possible:
Did you self certify your income? YES NO
If Yes, what was the reason for this?
Were you encouraged to overstate your income to achieve the loan amount required? YES NO
Was it confirmed in detail with you that you could afford the monthly payments now
and in the future? YES NO
Were you advised how much the payments would increase if interest rates rose by 1 or 2%
or when your fixed or variable rate ended? YES NO
Was the stability of the mortgage payments important to you? YES NO
Does the end date of the mortgage run past your retirement age? YES NO
Describe the main features you were looking for in a mortgage at the time you applied:
Briefly explain your credit history at the time you took out the mortgage.
MORTGAGE ADVICE PROCESS – MARKET REVIEW AND PRODUCT SELECTION
Were you given a choice of a number of mortgage products or just one?
A Number JUST ONE DON’T KNOW
Was it explained to you the different types of mortgage products and how they
worked e.g. repayment / interest only? YES NO
Were you given a key facts document which tells you all the details of the mortgage product? YES NO
Mortgage advice process - The records
Do you have any paperwork that was supplied to you by the broker / advisor? YES NO
(Copies of this paperwork will be required at a later stage if you continue with the claim)
Did the mortgage broker recommend that you use a particular solicitor? YES NO
Did the solicitor go through the mortgage offer with you? YES NO
Did the solicitor explain the mortgage deed to you? YES NO
MORTGAGE ARREARS AND REPOSSESSION
Is your mortgage in arrears now? YES NO
If yes, how many months have you missed and how much is outstanding?
MONTHS £
Have you spoken to your lender about your arrears? YES NO
Have you been offered a solution by your lender to manage the arrears? YES NO
If yes please provide details:
Have you been issued with court proceedings? YES NO
If yes, have you taken legal advice? YES NO
ADDITIONAL PRODUCTS
Were you sold mortgage payment protection insurance at the time? YES NO
If yes, were you offered a choice of cover or just a single product?
CHOICE SINGLE PRODUCT
Was the premium a monthly payment or a lump sum added to your mortgage?
Were you told the protection was optional? YES NO
Did you fully understand the extent of the cover being offered? YES NO
Were you provided with a copy of the policy documents and key facts illustration? YES NO
Were you advised to take life cover? YES NO
If yes, what level of cover was provided? £
Please email this completed questionnaire to: