EL AHD EL GADEED
Customer Satisfaction Survey
1. Customer Data
Customer Name : …………………………………………… Date : / /
Customer Address : …………………………………………………………………………………………………………
Phone # : ……………………………………………………. Fax # : ………………………………………..………
E-Mail : …………………………………………………….. Web Site : ………………………………………..……
Contact Person : ……………………………………………. Phone # : ……………………………..
Contract Period : …………………………………………….
2. Customer survey :
Very
Excellent Good Fair
good Poor less
More more more Percenta
Item than 90
more
than 70 than 50
than 50 Total
ge ratio
than 80 %
% % %
%
Product quality
Service performance quality
Commitment to submitting dates
Cost suitability
Feedback towards problem
3. Suggestions :
4. Complaints :
Prepared by sales manager Customer
Name : ……………………..... Name : ………………………..
Sign : ………………………… Sign : …………………………
Customer Survey Results :
Customer Satisfaction Ratio : %
Customer survey : Excellent Very Good Good Fair Poor
Sales manager :
Name : ………………………….……. Sign : …………………………. Date : / /
QF-07-02-04 Amendment # ( )