Docstoc

Determined Accord

Document Sample
Determined Accord Powered By Docstoc
					Determined Accord
Pandemic Preparedness Workshop for Continuity
Managers



Developed by:
National Continuity Programs Directorate (NCP)
Federal Emergency Management Agency (FEMA)
Department of Homeland Security (DHS)



Updated: July 2009
Determined Accord
Pandemic Preparedness Workshop for Continuity Managers


Unit 1:
Introductions and
Course Overview




                                                         2
Unit 1: Objectives
At the completion of this unit, you should be able to:

 Describe the course purpose
 Identify the materials required for the course
 Understand continuity guidance directing the need for this
  course
 Provide an overview of continuity and pandemic information
  that supports the workshop
 Understand pandemic definitions




                                                               3
Unit 1: Content
This unit includes the following sections:

   Student Introductions
   Course Purpose and Objectives
   Course Agenda
   Course Materials
   Continuity Guidance
   Influenza Pandemic Guidance




                                             4
Administrative Information
   Restroom locations
   Breaks and lunch
   Emergency exit routes
   Pagers/cell phones
   Telephone messages
   Course completion requirements
   Course evaluation




                                     5
Student Introductions
Introduce yourself by providing:

 Your name and department or agency
 Your role in pandemic planning
 Workshop expectations




                                       6
Course Purpose
 Increase Continuity readiness under influenza pandemic
  conditions for Federal Department and Agency (D/A), State,
  territorial, tribal, and local government agencies
 Identify gaps and areas for improvement in pandemic
  planning in organization Continuity plans, policies, and
  procedures
 Involve continuity managers in a structured exchange of
  information, ideas, solutions, and resolutions as they pertain
  to Continuity issues in an influenza pandemic event




                                                                   7
Course Objectives
   Increase the awareness of Federal, State, territorial, tribal, and local
    government agencies of the requirement to incorporate influenza pandemic
    considerations and procedures into continuity planning
   Identify special considerations for protecting the health and safety of
    employees and utilizing community mitigation measures while maintaining
    essential government functions and services during a pandemic outbreak
   Discuss Continuity plans and procedures for telework and social distancing
    during a pandemic and identify best practices and areas requiring
    improvement
   Review the Essential Elements of a viable continuity capability and explore
    how they correspond to continuity influenza pandemic planning
   Identify solutions or alternative actions to challenges, gaps or weaknesses
    for continuity presented during an influenza pandemic event




                                                                                  8
Course Agenda
08:30 – 08:40   Welcome
08:40 – 09:30   Unit 1: Introductions and Course Overview
09:30 – 09:45   Break
09:45 – 10:45   Unit 2: Initial Pandemic Planning (Prevent)
10:45 – 11:45   Unit 3: Pre-Pandemic Checks (Protect)
11:45 – 12:30   Lunch
12:30 – 1:30    Unit 4: Continuity Implementation and Ops (Respond)
 1:30 – 1:45    Break
 1:45 – 2:15    Unit 5: Resuming Normal Operations (Recover)
 2:15 – 2:55    Unit 6: Determined Accord Summary
                         (Train-the-Trainer presentation follows)
 2:55 – 3:00    Closing Comments


                                                                      9
Workshop Ground Rules
 Brainstorming techniques and open
  discussions are highly encouraged. The
  following rules apply while brainstorming:
      Non-attribution is in effect
      Promote maximum group interaction
      Keep issues on a high level
      Offer inputs based on facts; avoid
       hearsay
      Non-constructive criticism is not permitted
      Focus on solutions, not blame
      Respect all ideas and comments
      Participate



                                                     10
Handout and CD Reference Materials
   Student Manual and Slide Handouts
   National Strategy for Pandemic Influenza
   National Strategy for Pandemic Influenza Implementation Plan
   Key Elements of Departmental Pandemic Influenza Operational
    Plans (Metachecklist 2008)
   National Continuity Policy
   National Continuity Policy Implementation Plan
   Federal Continuity Directives 1 and 2
   Continuity Guidance Circular 1
   Website References for Influenza Pandemic
   Participant Questionnaire




                                                                   11
Continuity Guidance
 Pursuant to NSPD-51/HSPD-20,
  and with this National Continuity
  Policy Implementation Plan
  (NCPIP), the President directs
  the Executive Branch to reorient
  itself and to utilize an integrated,
  overlapping national continuity
  concept in order to ensure the
  preservation of our government
  and the continuing performance
  of essential functions




                                         12
National Strategy for Pandemic Influenza
 Strategy released on Nov. 1, 2005
 Parallels the National Biodefense
  Policy (HSPD-10/NSPD-33):
     Preparedness and Communication
     Surveillance and Detection
     Response and Containment
 Articulates key principles:
     Slow, stop or limit the spread of a
      pandemic virus to the U.S.
     Mitigate illness, suffering and death
     Sustain infrastructure and mitigate
      impact to our economy and the
      functioning of society



                                              13
Implementation Plan for the National
Strategy for Pandemic Influenza
 Plan released on May 3, 2006
 Contains over 300 actions for
  Federal Departments and
  Agencies
 Provides guidance on
  implementation of the Strategy
  and the development of
  Department plans, and outlines
  specific roles and responsibilities
  of Departments and Agencies in
  pandemic preparedness and
  response
 Communicates expectations of
  non-Federal entities



                                        14
WHO Global Pandemic Phases
 Continuity Planners and
  Senior Leadership
  should monitor the World
  Health Organization
  (WHO) Pandemic
  Phases to maintain
  current situational
  awareness




                             15
Government Continuity Planning for
Influenza Pandemic
 All government organizations should be responsible for
  developing pandemic plans that:
    provide for the health and safety of their employees;
    ensure that the organization will be able to maintain its essential
     functions and services in the face of significant and sustained
     absenteeism;
    provide clear direction on the manner in which the organization
     will execute its responsibilities in support of the Nation’s
     response to a pandemic as described in the National Strategy for
     Pandemic Influenza Implementation Plan; and
    communicate pandemic preparedness and response guidance to
     all stakeholders of the organization.




                                                                           16
Pandemic Influenza Defined
 A pandemic is a global disease outbreak
 A flu pandemic occurs when a new influenza virus emerges
  for which people have little or no immunity, and for which
  there is no vaccine
 The disease spreads easily person-to-person, causes serious
  illness, and can sweep across the nation and around the
  world in a very short period of time




                                                                17
      Continuity
Influenza Pandemic
Introduction Video
  Video Credit: 2009 Flu Summit


   Click on hyperlink to begin Inject Video


                                              18
Where Are We?
 What is a pandemic?
 Is an influenza pandemic imminent?

       Timeline of Influenza Viruses




  Major pandemic
  The appearance of a new influenza strain in the human population




                                                                     19
Where Are We Headed?
 How would an influenza pandemic affect communities and
  businesses?
    Up to 40% absenteeism
       Source: PI Implementation Plan – Chapter 9
    Potentially many deaths
    Significant impact on our current public health and medical care
     capabilities




                                                                        20
Timeline of Influenza A (H1N1) Cases




                                       21
Timeline of Influenza A (H1N1) Cases




                                       22
Unit 1: Summary
 Course materials and introduction to Determined Accord
 Course purpose and objectives were identified
 Reviewed the materials required for the course which are also
  included on the Determined Accord CD
 Discussed continuity guidance directing the need for this
  course
 Provided an overview of continuity and pandemic information
  that supports the workshop
 Discussed the definition of a pandemic
 Situational awareness of current pandemic events




                                                                  23
Determined Accord
Pandemic Preparedness Workshop for Continuity Managers


Unit 2:
Initial Pandemic Planning
(Prevent)




                                                         24
Unit 2: Objectives
At the completion of this unit, you should be able to:

   Incorporate the elements of a viable continuity capability (FCD 1 and CGC
    1) into your pandemic planning
   Understand the types of triggers that can cause pandemic plan activation
   Incorporate essential functions as an important priority in your planning
   Understand how traditional continuity planning and influenza pandemic
    planning are different and how they are similar
   Be familiar with Federal Government Planning Assumptions for pandemic
    influenza
   Identify a Pandemic Coordinator and his/her roles and responsibilities




                                                                                25
Elements of a Viable Continuity
Capability
   Essential Functions         Vital Records Management
   Delegations of Authority    Human Capital
   Orders of Succession        Test, Training, and Exercise
   Continuity Facilities       Devolution of Control and
                                 Direction
   Continuity
    Communications              Reconstitution




                                                                26
Supporting Components of a Viable
Continuity Capability
 Plans and Procedures    Implementation and
 Budget and Resources     Operational Phases
                          Risk Management




                                                27
Unit 2: Content
This unit includes the following sections:

   Plans and Procedures
   Essential Functions
   Orders of Succession
   Delegations of Authority
   Budgeting and Resources




                                             28
                                       WHO Pandemic Phase     3


Situation Update #1
 Health authorities in Mexico begin monitoring an increase
  in cases of Influenza-Like Illness (ILI)
 Although not heavily affected in Mexico, the virus is
  affecting otherwise healthy young adults, as opposed to
  the traditional influenza patterns of affecting the very
  young and the very old
 Some human cases are confirmed to be associated with
  an animal influenza virus




                                                                  29
                                      WHO Pandemic Phase   3


Situation Update # 1
 Within a few weeks, there are 20 laboratory confirmed H1N1
  cases in the United States. New York, California, Texas,
  Kansas and Ohio all have confirmed cases, but no deaths
  have been reported
 Additional suspected cases of H1N1 have been reported in
  19 of Mexico’s 32 states. The Government of Mexico has
  reported 18 laboratory confirmed cases
 The World Health Organization (WHO) and the Global
  Outbreak Alert and Response Network (GOARN) have sent
  experts to Mexico to work with health officials




                                                               30
                                  WHO Pandemic Phase   3


Situation Update # 1
 WHO declares the event a
  Public Health Emergency or
  International Concern
 The U.S. Department of
  Health and Human Services
  declares that a public health
  emergency exists nationwide
 The U.S. Government
  stresses the need for
  planning and preparedness




                                                           31
                                WHO Pandemic Phase   3


Situation Update #1
 Health officials have
  confirmed 40 cases in the
  U.S., with no deaths
 Mexico has reported 26
  confirmed cases. Canada
  has reported six cases, and
  one case has been
  confirmed in Spain




                                                         32
                                        WHO Pandemic Phase         3


Points of Discussion
PLANS AND PROCEDURES:
 How does traditional continuity planning differ from influenza
  pandemic planning?
 How are they similar?




                                                                       33
                                     WHO Pandemic Phase    3


Points of Discussion
PLANS AND PROCEDURES:
 What major planning assumptions has your organization taken
  or will take into account regarding Continuity influenza
  pandemic preparedness?




                                                                34
Summary of Federal Government
Planning Assumptions – May 06
1. Susceptibility to pandemic influenza virus (PI) will be
   universal
2. Efficient and sustained person-to-person transmission signals
   an imminent pandemic
3. The clinical disease attack rate will be 30 percent in the
   overall population during the pandemic
4. Some asymptomatic infected persons will be able to transmit
   the virus
5. Around half or more of all ill persons may seek medical care
6. Risk groups cannot be accurately predicted


                                                                   35
Summary of Federal Government
Planning Assumptions – May 06
7. Absenteeism will fluctuate between 30-40% during the peaks
   of the pandemic waves
8. Incubation period of PI is estimated to be approximately two
   days
9. Risk of transmission will be greatest during the first two days
   of illness
10. On average, each infected person will transmit the virus to
    two other people
11. Epidemics will last six to eight weeks in affected communities
12. Multiple waves are expected, lasting two to three months
    each


                                                                     36
                                        WHO Pandemic Phase     3


Points of Discussion
PLANS AND PROCEDURES:
 Has the head of your organization designated a member of the
  organization’s leadership team as the Pandemic Coordinator?
 What are the roles and responsibilities of your organization’s
  Pandemic Coordinator?
 What organizations has your Pandemic Coordinator been in
  contact with so far and why?




                                                                   37
                                        WHO Pandemic Phase     3


Points of Discussion
PLANS AND PROCEDURES:
 Many Continuity pandemic plans associate increasingly
  rigorous response actions with key activation protocols or
  “trigger” events. What does your plan consider to be the
  triggers?
 Who has the authority to activate your plan when certain
  triggers arise?




                                                                   38
                                        WHO Pandemic Phase      3


Points of Discussion
PLANS AND PROCEDURES:
 With the first confirmed human-to-human outbreak, what
  actions are you taking related to your Continuity influenza
  pandemic plan?
 What actions should your organization be taking now to
  prepare for a pandemic?




                                                                    39
                                        WHO Pandemic Phase      3


Points of Discussion
ESSENTIAL FUNCTIONS:
 How will your organization sustain its essential functions
  during an influenza pandemic?
 Have you identified skills and personnel needed to continue
  essential services and functions?




                                                                    40
                                      WHO Pandemic Phase     3


Points of Discussion
ESSENTIAL FUNCTIONS:
 What steps have you taken to ensure you will receive support
  from other organizations that support you in performing
  essential functions?
 How can interdependent organizations mutually sustain
  essential functions during an influenza pandemic?




                                                                 41
                                          WHO Pandemic Phase         3


Points of Discussion
ORDERS OF SUCCESSION AND DELEGATIONS OF
  AUTHORITY:
 What steps have you taken to ensure that your organization
  has viable and robust orders of succession and signed
  delegations of authority for all levels of leadership so that it
  can continue operations during a pandemic?
 How does your organization maintain established orders of
  succession that are at least three deep per responsibility and
  geographically dispersed, as appropriate, to take into
  account the expected rate of absenteeism?




                                                                         42
                                        WHO Pandemic Phase     3


Points of Discussion
BUDGETING AND RESOURCES:
 What type of process or methodology did your agency use to
  identify, prioritize, and justify the allocation of budgetary
  resources?
 Where is your Continuity budget(s) documented, and how is it
  integrated and linked to the continuity objectives and metrics?
 How does your budget address the length of time your agency
  should be prepared to provide resources necessary for
  continuity operations during a pandemic event?




                                                                    43
Unit 2: Summary
 Discussed elements and components of a viable continuity plan
  during pandemic planning
 Traditional continuity planning and influenza pandemic planning
  have similarities and differences
 Federal Government has developed pandemic planning
  assumptions
 Pandemic coordinator plays a key role in pandemic planning
 Sustaining Essential Functions during a pandemic event
 Orders of Succession and Delegations of Authority that considers an
  expected high rate of absenteeism associated with a pandemic
 Budgeting and Resource analysis that considers the extended
  period of time associated with pandemic events



                                                                        44
Determined Accord
Pandemic Preparedness Workshop for Continuity Managers


Unit 3:
Pre-Pandemic Checks
(Protect)




                                                         45
Unit 3: Objectives
At the completion of this unit, you should be able to:

 Use telework as an option to support social distancing as well
  as maintaining essential functions
 Develop test, training, and exercise activities to prepare your
  organization to perform its essential functions during a
  pandemic
 Understand the effects of absenteeism and social distancing
  on your organization and your partners
 Consider the levels of risk exposure for employees based on
  mission requirements during a pandemic event



                                                                    46
Unit 3: Content
This unit includes the following sections:

   Telework
   Test, Training, and Exercises (TT&E)
   Risk Management
   Human Capital




                                             47
      Continuity
Influenza Pandemic
           Video
  Video Credit: 2009 Flu Summit


   Click on hyperlink to begin Inject Video


                                              48
                         WHO Pandemic Phase     4

Situation Update # 2
                   The virus continues to spread.
                    Additional confirmed cases are
                    identified in New Zealand, the
                    United Kingdom, and Israel
                   Mexico is now at 26 confirmed
                    cases with seven deaths. The
                    U.S. is reporting 64 confirmed
                    cases with no deaths
                   WHO raises the Pandemic
                    Phase to 4




                                                     49
                                      WHO Pandemic Phase   5


Situation Update # 2
 The virus continues to spread
  rapidly. Within a few days, nine
  countries have confirmed 148
  cases
 Additional affected countries
  include Austria and Germany
 The U.S. has 91 confirmed cases,
  with one death. Mexico has
  reported 26 confirmed cases, with
  seven deaths
 WHO raises the Pandemic Phase
  to 5



                                                               50
                                       WHO Pandemic Phase       5


Points of Discussion
TELEWORK:
 How does your organization’s telework policy account for
  long-term emergencies, such as pandemic?
 How does your Continuity pandemic plan identify which
  employees have both the approval and technical capability to
  telework for extended periods?
 How has your organization verified that its telework system
  will work during a pandemic or during any other period of
  extremely high usage?




                                                                    51
                                        WHO Pandemic Phase   5


Points of Discussion
TEST, TRAINING, AND EXERCISE (TT&E):
 What TT&E activities are you using to prepare your
  organization to perform its essential functions during a
  pandemic?
 Has your organization conducted pandemic influenza-related
  exercises to examine the impact of a pandemic in performing
  essential functions?
 How has your TT&E program exercised telework and/or shift-
  work plans?




                                                                 52
                                       WHO Pandemic Phase      5


Points of Discussion
RISK MANAGEMENT:
 What process did your organization use in developing its Risk
  Management Program?
 Who is responsible in your organization for developing the
  Risk Management Program, and who are the members of
  your Analysis Team?
 How have you considered the levels of risk exposure for
  employees based on mission requirements during a pandemic
  event?




                                                                   53
Occupational Risk Pyramid
   Very High Exposure Risk:
        Healthcare employees performing aerosol-generating
         procedures on known or suspected pandemic patients
        Healthcare or laboratory personnel collecting or handling
         specimens from known or suspected pandemic patients
   High Exposure Risk:
        Healthcare delivery and support staff exposed to known
         or suspected pandemic patients
        Medical transport of known or suspected pandemic
         patients in enclosed vehicles
        Performing autopsies on known or suspected pandemic
         patients
   Medium Exposure Risk:
        Employees with high-frequency contact with the general
         population
   Lower Exposure Risk (Caution):
        Employees who have minimal occupational contact with
         the general public and other coworkers



                                                                     54
                                      WHO Pandemic Phase      5


Points of Discussion
HUMAN CAPITAL:
 What human capital options do you have that will address
  significant employee absenteeism?
 What roles and responsibilities does OPM or your
  organizational HR representatives have during a pandemic?
 What workforce guidelines and/or alternative work
  arrangements (e.g., job sharing, flexible work schedules,
  telework, and modifying shift schedules) have you created
  and implemented to prevent or minimize workplace exposure
  to contagious diseases?



                                                                  55
                                       WHO Pandemic Phase     5


Points of Discussion
HUMAN CAPITAL:
 How can you help your employees cope with the emotional
  stress the pandemic will cause?
 How can employees prepare themselves and their families for
  an influenza pandemic?
 What will be the effects of absenteeism and social distancing
  on services or infrastructure that support your organization
  (i.e., public transportation, freight hauling, etc. ?)




                                                                  56
Liberty Loan Parade - Philadelphia
September 28, 1918
Unit 3: Summary
 Discussed telework strategies and planning in response to
  pandemic events
 Implement TT&E to test telework, social distancing strategies,
  and continuity planning for a pandemic event
 Discussed the levels of risk exposure for employees based on
  mission requirements during a pandemic event
 Continuity managers should work in conjunction with HR
  representatives, in compliance with OPM guidance, to
  address Human Capital issues before, during, and after a
  pandemic




                                                                   58
Determined Accord
Pandemic Preparedness Workshop for Continuity Managers


Unit 4:
Continuity Implementation
and Operations
(Respond)




                                                         59
Unit 4: Objectives
At the completion of this unit, you should be able to:

 Determine strategies that support social distancing that include the
  use of the organization’s primary facility, alternate facilities, telework,
  and shift work
 Discuss continuity communications during pandemic
 Understand how the media can be an important communication tool
 Ensure access and sharing of vital records during a pandemic
 Know how the response of other Federal and non-Federal
  organizations can impact your organization’s response




                                                                                60
Unit 4: Content
This unit includes the following sections:

   Continuity Facilities
   Vital Records Management
   Continuity Communications
   Implementation and Operational Phases




                                             61
                               WHO Pandemic Phase   6


Situation Update #3
 The virus has spread to 74
  countries with more than
  27,700 confirmed cases
  and 141 deaths
 The WHO declares
  Pandemic Phase 6




                                                        62
                                 WHO Pandemic Phase   6


Situation Update #3
 Pockets of influenza are
  simultaneously detected in
  major U.S. cities
 The CDC confirms them as the
  strain of human virus
 Other major cities in Europe
  and Asia also see concurrent
  flu outbreaks




                                                          63
                                          WHO Pandemic Phase   6


Situation Update #3
 Flu appears in all major U.S. cities
 Hospitals and local clinics are reporting
  record numbers of people who believe
  they are ill
 Multiple school districts close in the
  hardest-hit areas, increasing absenteeism
 Public outcry for a vaccine intensifies
 Some employees are afraid to come to
  work
 Absentee rates fluctuate from 10-20%,
  but are expected to grow




                                                                   64
                                           WHO Pandemic Phase       6


Points of Discussion
CONTINUITY FACILITIES:
 What criteria does your organization consider in deciding
  how to utilize its primary, alternate, or other facilities during a
  pandemic?
 What decisions has your organization made about the use of
  its primary and continuity facilities during a pandemic, based
  on these criteria?
 What have you done or will you do to ensure your continuity
  facilities can sustain operations for 30 days or more during a
  pandemic?



                                                                        65
                                       WHO Pandemic Phase        6


Points of Discussion
CONTINUITY FACILITIES:
 Has your organization developed and implemented a plan to
  identify adequate alternate worksites (e.g., home or other
  adequate alternate worksites that maintain social distancing
  measures), as appropriate, to assure capability to maintain
  essential services for up to several months during a
  pandemic?
 How has your organization ensured adequacy of supplies and
  anticipated disruption with external providers?




                                                                     66
                                       WHO Pandemic Phase     6


Points of Discussion
VITAL RECORDS MANAGEMENT:
 What plans and procedures have you developed to ensure
  access to vital records needed to sustain operations that may
  be inaccessible remotely from alternative worksites?
 How will your employees access and share vital records,
  files, and databases during a pandemic?




                                                                  67
                               WHO Pandemic Phase   6


Situation Update #4
 Within weeks, infections
  across the country number
  in the hundreds of
  thousands, perhaps
  millions, and fatalities
  increase
 Medical supplies are
  becoming depleted
 Many medical professionals
  are becoming ill




                                                        68
                                      WHO Pandemic Phase   6


Situation Update # 4
 The governors of affected
  states declare States of
  Emergency
 Fear grips the population,
  especially in the affected states
 Media coverage fixates viewers
  on worst-case scenarios
 Governors are urging local
  mayors to coordinate and
  communicate pandemic
  activities




                                                               69
                                         WHO Pandemic Phase   6


Situation Update #4
 Transportation and shipping
  networks are breaking down and
  manufacturer supply chains are
  unraveling
 Use of air transportation is
  declining and experts worry about
  industry health
 Basic social services, such as trash
  removal, struggle to operate
 The rate of infection is highest in
  cities and highly urbanized areas
 Commuters fear public
  transportation




                                                                  70
                                       WHO Pandemic Phase       6


Points of Discussion
CONTINUITY COMMUNICATIONS:
 How will you provide employees and stakeholders with
  situational awareness about the pandemic’s effects on their
  jobs and lives?
 What processes do you have in place to maintain
  communications with employees during all phases of a
  pandemic event (for example websites, 800 call-in numbers,
  and cascade rosters)?




                                                                    71
                 Continuity
       Influenza Pandemic
        Media Savvy Video
Video Credit: Centers for Disease Control and Prevention


              Click on hyperlink to begin Inject Video


                                                           72
                                      WHO Pandemic Phase        6


Points of Discussion
CONTINUITY COMMUNICATIONS:
 How will you ensure your organization maintains
  communications capabilities at the onset and throughout the
  duration of a pandemic?
 What mechanisms have you developed and implemented to
  communicate relevant information to internal and external
  stakeholders during a pandemic?




                                                                    73
                                     WHO Pandemic Phase    6


Points of Discussion
IMPLEMENTATION AND OPERATIONAL PHASES:
 In what ways could pandemic response actions taken by other
  organizations influence or impact the execution of your
  organization’s Continuity pandemic plan or essential
  functions?




                                                                74
                                      WHO Pandemic Phase   6


Points of Discussion
IMPLEMENTATION AND OPERATIONAL PHASES:
 What will be the potential effect of school closures,
  cancellation of large gatherings and absenteeism in
  workplaces in the non-government sector have on your
  organization's operations?




                                                               75
Unit 4: Summary
 Discussed the roles that continuity facilities play in social
  distancing during a pandemic event
 Maintaining communications with employees and
  stakeholders during all phases of a pandemic event
 Discussed how the media can be an important communication
  tool
 Planning for access and sharing of vital records during a
  pandemic
 Identified how the response of other Federal and non-Federal
  organizations can impact your organization’s response




                                                                  76
Determined Accord
Pandemic Preparedness Workshop for Continuity Managers


Unit 5:
Resuming Normal
Operations
(Recover)




                                                         77
Unit 5: Objectives
At the completion of this unit, you should be able to:

 Inform employees that your organization is resuming normal
  operations
 Implement steps within your organization’s reconstitution plan
 Assess losses to your workforce and damage to your
  infrastructure
 Incorporate essential functions as an important priority in your
  planning, especially devolving organizational control




                                                                     78
Unit 5: Content
This unit includes the following sections:

 Devolution of Control and Direction
 Reconstitution Operations




                                             79
Situation Update #5
 After repeated waves of
  advance and decline, it
  appears that the threat from the
  pandemic is receding. The rate
  of new diagnoses has been
  declining for the last six straight
  weeks
 Public relief is palpable.
  However, due to manpower
  shortages it may be several
  weeks until health care, public
  utilities, public services, and
  transportation services are able
  to increase levels of service



                                        80
Situation Update # 5
 Organizations are free to
  consider standing down and
  begin the reconstitution
  process, without sacrificing
  preparedness measures or
  reducing their ability to
  perform essential functions
 A dispersal, transfer or
  devolution of operations
  may still be required to
  continue some essential
  functions




                                 81
Points of Discussion
DEVOLUTION OF CONTROL AND DIRECTION:
 What plans has your organization made regarding the
  possible need to devolve or shift operational control of your
  organization’s essential functions from one office to another
  geographically separated office?
 As appropriate, has your organization developed and
  incorporated detailed guidance for possible full or partial
  devolution of command and control responsibilities as a
  strategy to sustain essential functions during a pandemic?




                                                                  82
Points of Discussion
RECONSTITUTION OPERATIONS:
 Who has the authority and what is the mechanism to resume
  normal operations?
 How do you plan to inform all employees that the pandemic is
  over and that you are resuming normal operations?
 What steps does your reconstitution plan identify as being
  crucial to resume normal operations?




                                                                 83
Points of Discussion
RECONSTITUTION OPERATIONS:
 How will you assess losses to your workforce and any
  damage to your infrastructure?
 How do you plan on replacing deceased employees?




                                                         84
Unit 5: Summary
 Strategies for informing all employees that your organization
  is resuming normal operations
 Addressed how to plan for losses to your workforce
 Identified crucial steps for consideration during reconstitution
 Incorporated essential functions as an important priority in
  your planning, especially devolving organizational control




                                                                     85
Determined Accord
Pandemic Preparedness Workshop for Continuity Managers


Unit 6:
Determined Accord
Summary




                                                         86
Unit 6: Objectives
At the completion of this unit, you should be able to:

 Provide a summary of discussion
 Discuss Lessons Learned and Best Practices
 Review available information sources and guidance




                                                         87
Unit 6: Content
This unit includes the following sections:

 What We Know
 What We Don’t Know
 Summary




                                             88
What We Know
 We will face another pandemic at some point
 The impact will not be uniform
 Leadership and communication will be critical
 Leaders will be measured by how effectively they prepare and
  execute their responsibilities
 Robust pandemic preparedness will enable bioterrorism and
  all-hazards preparedness




                                                                 89
What We Don’t Know
 When future pandemics will occur
 Whether a known influenza virus or another strain will cause a
  pandemic
 How virulent the virus will be
 Whether pre-pandemic vaccines, antiviral medications or
  modern technology will mitigate impact
 How the public, our institutions, other nations and leaders will
  react




                                                                     90
      Continuity
Influenza Pandemic
           Video
  Video Credit: 2009 Flu Summit


   Click on hyperlink to begin Inject Video


                                              91
Key Pandemic Flu Websites
 U.S. Government
    HHS Pandemic Flu Website - www.flu.gov
    CDC H1N1 – www.cdc.gov/h1n1
    FEMA Continuity -http://www.fema.gov/government/coop/index.shtm
    Homeland Security Information Network - https://government.hsin.gov/

 Nongovernmental Organizations
    Association of State and Territorial Health Officials (ASTHO) –
     www.astho.org
    Infectious Disease Society of America – www.idsociety.org
    National Foundation for Infectious Diseases – www.nfid.org
    Institute of Medicine (IOM) – www.iom.edu
    World Health Organization (WHO) – www.who.org



                                                                            92
Additional Pandemic Planning Resources
   Pandemic Influenza Continuity of Operations (COOP) Annex Template
    http://www.fema.gov/government/coop/index.shtm

   Key Elements of Departmental Pandemic Influenza Operational Plans
         http://www.pandemicflu.gov/plan/federal/operationalplans.html
   Determined Accord
    https://government.hsin.gov
   Preparing Workplaces for an Influenza Pandemic
    http://www.osha.gov/Publications/OSHA3327pandemic.pdf
   Human Capital Planning for Pandemic Influenza
    http://www.opm.gov/pandemic



                                                                         93
Objectives
The following objectives support attainment of the workshop goal:
   Increase the awareness of Federal, State, territorial, local, and tribal
    government agencies of the requirement to incorporate influenza pandemic
    considerations and procedures into continuity planning
   Identify special considerations for protecting the health and safety of
    employees and utilizing community mitigation measures while maintaining
    essential government functions and services during a pandemic outbreak
   Discuss Continuity plans and procedures for telework during a pandemic
    and identify best practices and areas requiring improvement
   Review the Essential Elements of a viable continuity capability and explore
    how they correspond to continuity influenza pandemic planning
   Identify solutions or alternative actions to challenges, gaps or weaknesses
    for continuity presented during an influenza pandemic event




                                                                                  94
Hot Wash
 Strengths:
    Items to Sustain
    Best Practices
 Areas for Improvement:
    Issues
    Recommendations
 Participant Questionnaire (in your Handout)
 Other comments?




                                                95
96
Train-the-Trainer
 Source Material:
    FEMA’s Continuity of Operations Program Manager’s Course




                                                                97
Facilitating Discussions


         What is the difference
        between presenting and
             facilitating?




                                  98
Facilitating Discussions
 Encourage involvement
 Ask open-ended questions
 Respond to answers
 Answer questions
 Lead discussions
 Lead exercises
 Provide feedback




                             99
Facilitating Discussions


         What techniques have
            been used in this
         training to encourage
              interaction?




                                 100
Facilitating Discussions
Use questions to:


 Encourage participation
 Generate curiosity and thinking
 Foster discussion
 Check student understanding
 Get feedback on the training




                                    101
Facilitating Discussions
Responding to student answers:


 Listen
 Paraphrase
 Respond or redirect




                                 102
Facilitating Discussions


        What are the barriers to
         effective listening?




                                   103
Facilitating Discussions
Paraphrasing demonstrates that you listened by:


 Restating the speaker’s statements and feelings.
 Using your own words.
 Remaining neutral.




                                                     104
Facilitating Discussions

 Unclear     Allow time to rephrase or clarify.



  Correct    Acknowledge correct answers.



             Guide the individual.
 Incorrect
             Allow other students to help.




                                                   105
Facilitating Discussions


         What techniques have
        you used to “jump-start”
          a group discussion?




                                   106
Facilitating Discussions
   1. State the purpose.


       2. Create opportunities for
          everyone to participate.

           3. Warn the students before
              ending the discussion.


                4. Summarize the discussion.


                                               107
Managing the Classroom
 Managing the physical environment.
 Preparing the instructor team.
 Managing the clock.
 Making midcourse corrections.
 Handling difficult students.




                                       108
Classroom Arrangement



           What are the
           pros & cons?




                          109
Managing the Classroom


       Why do you think we’ve
       selected this classroom
            arrangement?




                                 110
Managing the Classroom
Preparing the instructor team:


 Agree on responsibilities for instruction.
 Agree to ground rules for working together.
 Prepare guest speakers.
 Conduct a “dry run.”
 Develop a plan to touch base during breaks.
 Debrief at the end of each day.



                                                111
Managing the Classroom
Break management tips:


 Take a break about every hour.
 Watch for nonverbal signs that a break is needed.
 Try to find natural breaking points.
 Enforce break time limits.




                                                      112
Managing the Classroom
Making midcourse corrections:


 Collect continuous feedback from the students.
 Adjust the pace of the training.
 Use breaks to reassess and adjust.
 Substitute less time-consuming activities.
 Ensure that corrections allow you to achieve all learning
  objectives!




                                                              113
Managing the Classroom


        If you’re running tight
        on time, what types of
        quick interactions can
        you use with a group?




                                  114
Managing the Classroom


       How many of you have
        been in a class with
         difficult students?




                               115
Managing the Classroom
Dealing with difficult students:


 Take action before others get frustrated.
 Preserve a positive learning environment.
 Don’t compromise the individual’s self esteem.




                                                   116
Activity: Pulling It All Together
Getting ready:


 Become familiar with the Instructor Guide.
 Review the learning objectives.
 Gain an understanding of the content.
 Highlight the key learning points.
 Tailor the content to your target audience.




                                                117
118

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:3
posted:2/4/2012
language:English
pages:118