From Wikipedia, the free encyclopedia Lean consumption
Lean consumption
In the fall of 2005, James P. Womack and Daniel T. Jones • Deliver products precisely when the customer
published an article in the Harvard Business Review de- requires them.
scribing a new theory called Lean Consumption [1]
Consumption. • Improve and streamline these processes
Lean Consumption is based on Lean Manufacturing, continuously.
also known as Lean Production. Lean Manufacturing was
pioneered by Toyota founder Taiichi Ohno, and revolu-
tionized and streamlined the manufacturing industry.
Companies that Use Lean Con-
Whereas Lean Manufacturing set out ways to streamline sumption and Variations
manufacturing processes, Lean Consumption "minimizes
• Toyota
customers’ time and effort by delivering exactly what
• Microsoft
they want when and where they want it". Processes are
• IBM
focused on eliminating waste, while increasing produc-
• Motorola
tivity, speed of operation and improving customer inter-
• List of Six Sigma companies
action.
This process was proposed for large corporations, but
smaller corporations have been able to take this theory Lean Consumption in the IT In-
and apply it to small business. This has the effect of more
efficient business and better customer service and SLAs. dustry
The industry most affected by Lean Consumption is the
Related fields to Lean Consumption include: IT and Computer Services Industry. Companies like Mi-
• Six Sigma crosoft and IBM are the most notable companies to em-
• Lean Thinking ploy Lean Consumption or some variation of the theory.
• Theory of Constraints A notable smaller adoptee is Cybernomics, which has
been able to employ Lean Consumption theory to better
Principles of Lean Consump- satisfy customers by giving them exactly what they re-
quire when they require it and at the same time, plan-
tion ning ahead with Proactive IT to avoid break-fix situa-
tions, all while lowering cost to the end user.
• Solve the customer’s problem completely by
insuring that all the goods and services work, and
work together. References
• Don’t waste the customer’s time.
[1] Womack, James P. and Jones, Daniel T. "Lean
• Provide exactly what the customer wants.
Consumption", Harvard Business Review. 2005:
• Provide what’s wanted exactly where it’s wanted.
http://custom.hbsp.com/b01/en/implicit/
• Provide what’s wanted where it’s wanted exactly
custom.jhtml?pr=LEANER0503C2005030462
when it’s wanted.
• Continually aggregate solutions to reduce the
customer’s time and hassle. External sources
• Lean Enterprise Institute: http://www.lean.org
Methodology
• Identify and improve activities that create and add
value for the customer.
• Determine what processes are necessary to deliver
that value.
• Cut down on activities that do not add value.
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Categories:
• Economics
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From Wikipedia, the free encyclopedia Lean consumption
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