introduction to communication skills

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					Functions of Communication
  — Control
    Formal and informal communications act to control
    individuals’ behaviors in organizations.
  — Motivation
    Communications clarify for employees what is to be done,
    how well they have done it, and what can be done to improve
    Communication fosters motivation by clarifying to
    employees what is to be done. How well they are doing, and
    what can be done to improve performance. The formation of
    specific goals, feedback on progress toward the goals and
    reinforcement of desired behavior all stimulate motivation
    and require communication.
  — Emotional Expression
  — Social interaction in the form of work group communications
    provides a way for employees to express themselves.
  — Information
  — Individuals and work groups need information to make
    decisions or to do their work.
    The final function that communication performs relates to its
    role in facilitating decision making. It provides the
    information that individuals and groups need; to make
    decisions by transmitting the data to identify and evaluate
    alternative choices.

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