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area 1 April 11 March 2012 final by keralaguest

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									                                                                                                                YOUR LOCAL STANDARDS PERFORMANCE REPORT
Local Area 1 Islington - Postal Areas N1, N19
                                                                                                                                                                                                                                                  Total No of
Local Area by Postal code                                                                                                     No of Street prop                  No of blocks                                                                       homes
Local Area 1- N1, N19,                                                                                                        No Street props                    19 blocks comprising of 346 flats                                                        346
Local Area 2- N1, N4, N5, N7, N19,
EC1, WC2B                                                                                                                     33 Street Props                    16 blocks comprising of 276 flats                                                        351
Local Area 3- E2, E5, E8, N16                                                                                                 28 Street Props                    9 blocks comprising of 153 Flats                                                         208
Local Area 4- N1, E9                                                                                                          23 Street Props                    23 blocks comprising of 418 flats                                                        461       June

Local Area 5 – E4, E17                                                                                                        16 Street Props                    5 blocks comprising of 63 flats                                                          122      2011


                                                                                                              Customer Satisfaction with Cleaning and Grounds Maintenance
                                          100%                                                                                                                                      Performance results for your area 1
                                                                                                                                                                                    We are in the process of carrying out a review of our Cleaning and
                                                                  90%
                                                                                                                                                                                    Ground Maintenance (C & GM) surveys. As part of the review all
                                                                                                                                                                                    residents were sent a Cleaning & Ground Maintenance consultation
                                                                                                                                                                                    survey. Thank you very much to all those residents who returned the
                                                                  80%
                                                                                                                                                                                    completed survey to us. If you haven’t yet sent in your survey, can we
                            % satisfied




                                                                                                                                                                                    please request that you do so as soon as possible. The purpose of
                                                                  70%                                                                                                               the C & GM review is to ensure the service being delivered is of a
                                                                                                                                                                                    high quality; delivers value for money and meets your needs.
                                                                  60%
                                                                                                                                                                                    What we are doing to address performance in this area
                                                                                                                                                                                    Remember, you can join your Tenancy Services Manager and Estate
                                                                                                                                                                                    Officer on your estate inspections (see notice board for dates of
                                                                  50%                                                                                                               inspections), or you can contact your TSM directly with your concerns
                                                                                              area 1         area 2                area 3       area 4           area 5
                                                                                                                                                                                    by telephoning Geoff Henson on 0202 7704 7392.
                                                                                                                                                             Instances of illegal dumping
                                                                                                                                   area 1
                                                                                   10                                              area 2                                           Performance results for your area 1
                                                                                    9
                                                                                                                                   area 3                                           Numbers of illegal dumping are shown on the graph in blue for your
                                          Number of instances of illegal dumping




                                                                                                                                   area 4
                                                                                                                                                                                    area, which shows in the first quarter of the new financial year there
                                                                                    8                                              area 5
                                                                                                                                                                                    was only one instance of illegal dumping. This is a considerable
                                                                                    7
                                                                                                                                                                                    decrease from the last quarter where there were 7 instances of
                                                                                    6
                                                                                                                                                                                    illegal dumping.
                                                                                    5                                                                                               What we are doing to address performance in this area
                                                                                    4                                                                                               The decrease in illegal dumping demonstrates that residents have
                                                                                    3                                                                                               taken on board our efforts in addressing this problem and are
                                                                                    2                                                                                               working with us by contacting their local authority to dispose of bulk
                                                                                    1
                                                                                                                                                                                    rubbish. We would also encourage residents to contact us in
                                                                                                                                                                                    confidence to report any instances of illegal dumping. Thank you
                                                                                    0
                                                                                                                                                                                    very much for your co-operation in this matter. Please remember to
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                                                                                                                                                                                    use Homestore; a company which will collect quality used furniture
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                                                                                                                                                                                    and beds free of charge. Their contact number 020 8529 6264.

                                                                                                                                                             Number of lift breakdowns
                             25                                                                                                                                                     Performance results for your area 1- There were no lift break
                                                                                                                                                                   january          downs reported in Area 1 in the first quarter of the new financial
                             20                                                                                                                                    december         year.
  Number of lift callouts




                                                                                                                                                                   november

                             15
                                                                                                                                                                   october          What we are doing to address performance in this area
                                                                                                                                                                   sept             We continue to hold regular meetings with KONE, the company who
                                                                                                                                                                   august           services all ISHA lifts. KONE are very conscious of the
                             10
                                                                                                                                                                   july
                                                                                                                                                                                    inconvenience a lift breakdown can cause, and they will try their
                                                                                                                                                                   june
                                  5                                                                                                                                                 best to resolve the problem on the first visit.
                                                                                                                                                                   may
                                                                                                                                                                   april
                                  0                                                                                                                                                 The lift which we will be refurbishing this year in Area 1 is the Victor
                                                                                   area 1          area 2           area 3           area 4         area 5                          Cazalet House lift.
                                                                                   13 lifts        2 lifts          7 lifts          10 lifts       2 lifts


                                                                                                                                      Instances of Anti Social Behaviour not closed
                                                                                                       Types of ALL ISHA ASB cases                                                                                   16                                          area 1
                                                                                                                                                                                        Total no of ASB cases open




                                                                                                                                                                                                                     14                                          area 2
                 drugs                                                                                                                                                                                               12
                                                                                                                                            1                                                                                                                    area 3
                                                                                                                                                4                                                                    10
                 harrassment                                                                                                                                                                                          8                                          area 4
                                                                                                                                                                                                                      6                                          area 5
                                                                                                                                                         2
                 nuisance                                                                                                                                                                                             4
                                                                                                                              12                                                                                      2
                 noise                                                                                                                                                                                                0
                                                                                                                                                     5
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                 Intimadation and violent
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                 behaviour
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Performance results for your area 1 There are 9 ASB cases open in your area, which are shown on the graph in blue. The pie chart
on the left shows ASB cases open across all ISHA areas by type of anti-social behaviour.

What we are doing to address performance in this area. Every case is reviewed at least monthly, and all open cases have an action
plan, including contact with other agencies, such as police, local safer neighbourhood teams, the local Noise Patrol Teams and social
services etc. ISHA also has an out of hours ASB telephone line, the telephone number is 0800 088 6699.

								
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