Your guide to local health services by jianghongl


									                                                                                                                                                                               NHS Direct - call 24 Hours on: 0845 46 47
                                                                                                                            to improve your health
                                                                                                                   Working together
                                                                                                                                                                                                Help line: 0191 259 2519                                                      October 2002
                                                                                                                                                                                                Reception telephone: 0191 219 6610
                                                                                                                                                                                                The 1 to 1 Centre, Hawkey’s Lane, North Shields, NE29 0SF.
                                                                                                                                                                                                For confidential advice and support contact:
                                                                                                                                                                                                                                                                                                                                                                                                   Telephone: 0191 219 6000.
                                                                                                                                                                                                           Contraception and Sexual Health Services -
                                                                                                                                                                                                             Sanderson Centre - telephone: 0191 219 6800                                                                                                                                                 North Tyneside PCT on:
                                                                                                                                                                                                                                                                                                                                   Other languages on request     q                                      contact us at
                                                                                                                                                                                                             St Nicholas Hospital - telephone: 0191 273 6666
                                                                                                                                                                                                             St Georges Hospital - telephone: 01670 51 2121                                                                                                                                              For further information,
                                                                                                                                                                                                                                                                                                                                                    Large Print   q
                                                                                                                                                                     Newcastle, North Tyneside & Northumberland Mental Health NHS Trust -
                                                                                                                                                                                                         Out of Hours Emergency telephone: 0191 200 6800                                                                                                   Disk   q
                                                                                                                                                                                                                                                                                                                                                                                                             0800 032 02 02.
                                                                                                                                                                            Telephone: 0191 200 6050                                                                                                                                      Audio cassette tape     q                                       Service on their free phone number:
                                                                                                                                                                            Station Mews (Adults Services), Tynemouth Station, Tynemouth, NE30 2TF.                                                                                                                                                       The North of Tyne Patient Advisory and Liaison
                                                                                                                                                                            Social Work Intake Service:                                                                                                                            This leaflet can be provided on:            If you would like to get involved or find out more contact
                                                                                                                              - important information                                                                                                                                                                                                                          Advisory and Liaison Service (PALS).
                                                                                                                                                                       Telephone: 0191 200 5711
                                                                                                                                                                       Camden House, (Childrens Services), Camden Street, North Shields, NE30 1NW.                                                                                                                             Talking things through with a member of your local Patient                       q
                                                                                                         - contact numbers for GPs & Dentists                                                                                                                                                                                     
                                                                                                                                                                       This service is provided by North Tyneside Council. They can be contacted at:                                                                                                                           the quarterly community events held in each locality.
                                                                                                                           - useful contact numbers                                                              Social Care - (sometimes called Social Services)                                                                                                              Become a community member on your Locality Advisory Group or attend              q
                                                                                                                                                                                                                                                                                                                                           via our website at:
                                                                                                                                                                      have a dentist or have a dental emergency outside normal hours call NHS Direct.                                                                                                                                          Attend monthly Board meetings, which are held in public.         q
                                                                                                                                                                                                                                                                                                                                           You can also contact us
                                                                                                                                                                      If you need dental care, you should contact your own dentist. However, if you do not                                                                                                                             Tell the PCT your views on our services - we welcome feed back.          q
                                                                                                      local health services                                                                                                              Dental Emergencies -                                                                        0191 219 6067        Minicom:             meetings or commenting on plans.
                                                                                                                                                                                                                                                                                                                                     0191 219 6041        Fax:                 Respond to consultation exercises on service changes by attending public         q
                                                                                                      Your guide to                                                   Textphone: 0845 60 64 647
                                                                                                                                                                                                                                                                                                                                   0191 219 6000          Telephone:       Take part in one of a number of patient surveys - your views really do count.        q
                                                                                                                                                                      Telephone: 0845 46 47 (local rate)                                                                                                                                                                                         Join the new Shadow Patients Forum in North Tyneside.          q
                                                                                                                                                                      For confidential health advice and information 24 hours a day, 7 days per week contact:
                                                                                                                                                                                                                                                                                                                               NE6 4PF
                                                                                                                                                                                                                                                                                                                                                                                                                 Become a volunteer at your local hospital.     q
                                                                                                                                                                                                                                                     NHS Direct -                                                              Newcastle upon Tyne
                                                                                                                                                                                                                                                                                                                               Walkergate                                             or family doctor’s.
                                                                                                                                                                                                                                                                                                                                                                                      Join one of the patient, carer or user groups at your local hospital      q
                                                                                                                                                                            Telephone: 0191 259 6660                                                                                                                           Benfield Road
                                                                                                                                                                            Rake Lane, North Shields, NE29 8NH.                                                                                                                North Tyneside Primary Care Trust
                                                                                                                                                                            North Tyneside General Hospital,                                                                                                                                                                                                                           If you are interested you could:
                                                                                                                                                                            that cause severe injuries will be dealt with in the Accident and Emergency unit at:                                                                        of this leaflet please contact:

addresses and telephone numbers for the doctors and dental surgeries in your area
                                                                                                                                                                            If you have a severe injury or serious accident, you should call 999. Accidents                                                                             For further copies                                 members to help improve local health services for patients.
                                                                                                                                                                                                                                     Accident & Emergency -                                                                                                                                There are more ways than ever before for you or close family
                                                                                                                          Primary Care Trust
                                                                                                                          North Tyneside                                                            Useful contact numbers                                                                    How you can find out more                                                                        How you can get involved

                                                                                    The purpose of this leaflet                                                      Making a difference                                                                                      How we measure up                                                                           Top 10 plans for a better service
                                                                                         The NHS spends public money - your money - on health care,                  How your money is making a difference                                                                    To show how the NHS is making good progress against targets,                                       In the coming years, extra resources will be spent to:
                                                                                         treatment and prevention.                                                   In 2001 / 2002 North Tyneside PCT spent just over £152 million on your healthcare. This                  the government has introduced a star rating system for hospitals and
                                                                                                                                                                     money goes towards providing key services such as those in hospitals and doctors surgeries.              performance indicators for PCTs.                                                                   Further improve access to general practice ensuring 90% of patients
                                                                                         This guide provides you with up to date information on the                                                                                                                                                                                                                       1      who wish to do so can see a health care professional within one
                                                                                         NHS provision in North Tyneside. It also includes useful telephone                                                                                                                   Three stars are awarded to those hospitals with the highest levels of performance.                 working day and a GP within two working days by March 2003.
                                                                                                                                                                          Administration £1.1m                          North Tyneside PCT - Healthcare Spend in £m’s
                                                                                         numbers and addresses.
                                                                                                                                                                                                                                                                               Newcastle upon Tyne Hospitals NHS Trust                                                    2      Speed up times to obtain a hospital appointment.
                                                                                                                                                                                                                            NHS Healthcare £110.6m                                                                                                             ***
                                                                                         Keep this guide handy for when you need to contact us.                                                                                                                                North East Ambulance Service NHS Trust
                                                                                                                                                                                          Drug Prescribing £23.8m
                                                                                                                                                                                                                                                                                                                                                               ***               Invest in improving access to services for patients with suspected
                                                                                                                                                                                                                                                                               Northumbria Healthcare NHS Trust †                                                         3      cancer and for treatment for patients diagnosed with cancer.
                                                                                         North Tyneside Primary Care Trust (PCT) is run by health professionals                                                                                                                                                                                                **
                                                                                         working in the community. The PCT aims to deliver better and more                     GP services £7.1m
                                                                                                                                                                                                                                                                               Newcastle, North Tyneside & Northumberland Mental Health NHS Trust                                Continue to prevent coronary heart disease for those who are
                                                                                         responsive health services and improve the health of local people. The                                                                                                                                                                                                **
                                                                                         PCT holds the NHS budget for our local population of 205,000 people.                  Partnership & Voluntary sector £7.7m                                                                                                                                                       4      high risk. This includes promoting healthy lifestyles at schools as
                                                                                                                                                                                                                                                                               Northgate and Prudhoe NHS Trust
                                                                                                                                                                                                                                                                                                                                                               **                well as targeting high-risk children, obesity and smoking.
                                                                                         The PCT has a role to develop health care services through                                                                                                                           † Currently under review with the Commission for Health Improvement
                                                                                                                                                                          Other £2.6m
                                                                                         ‘Commissioning’. This process makes sure that hospital care and other                                                                                                                Nationally PCTs have been assessed against 21 indicators including improving health,               Help older people to stay healthy and lead independent lives.
                                                                                         such specialist treatment is available when you need it. This is done in   £0m     10       20    30       40      50     60       70      80     90     100    110    120     130
                                                                                                                                                                                                                                                                              access to services and provision of services. North Tyneside PCT’s performance was
                                                                                         partnership with local hospitals, local GPs, community staff, dentists,                                                                                                              generally good (average or above on most indicators) with five indicators where the
                                                                                         optometrists, pharmacists and North Tyneside Council.                       How we are planning to invest resources in the future                                                                                                                                                       Develop community services to help people going home
                                                                                                                                                                     The resources being provided to run the NHS will continue to rise up to the year                         PCT is among the best in the country. The two areas where the performance was               6      from hospital and help people who want to remain at home.
                                                                                                                                                                     2008. This means we can invest further in providing better services for the people of                    significantly below the national average are in reducing the incidence of sexual
                                                                                                                                                                     North Tyneside. We will continue to invest resources to:                                                 health related diseases and the rate of teenage pregnancies.
                                                                                         The PCT directly provides the following services:                                                                                                                                                                                                                                7      Continue to invest in local mental health services.
                                                                                                                                                                           q     Improve access to services through reducing waiting times to                                 At North Tyneside PCT we are continually striving to improve our services for you
                                                                                         q   Community Nursing Staff.          q   Child Protection Services.                                                                                                                 locally, using feedback from the following:                                                        Improve children’s health including further development of services
                                                                                                                                                                                 see a doctor or for a hospital appointment.
                                                                                                                                                                           q     Improve premises through a major modernisation programme                                                                                                                                 8      for children with disabilities and complex needs and rolling out of
                                                                                         q   Primary Care Psychology.          q   Continence Services.
                                                                                                                                                                                 for local health centres and clinics.                                                        q   Patient Advice and Liaison Services (PALS)                                                     Sure Start across North Tyneside.
                                                                                         q   Primary Care Counselling.         q   Wheelchair Services.                    q     Increase the number of doctors, nurses and other health professionals.                       q   Patient surveys results                      q    Comments and complaints
                                                                                                                                                                           q     Address the causes of poor health to improve                                                                                                                                                    Improve sexual health through modernisation and contraception
                                                                                                                                                                                                                                                                              Comments and complaints are a valuable indicator of where improvements are
                                                                                         q   ‘Healthy Communities’ Project.    q   Occupational Therapy.                                                                                                                                                                                                                  9      and sexual health services.
                                                                                                                                                                                 health status and reduce inequalities.                                                       needed. We ensure that complaints are received positively and investigated promptly.
                                                                                         q   The Health Project.               q   Sexual Health Services.                 q     Develop and support primary and community services.                                          As a result of complaints received changes have been made in the last year, including
                                                                                                                                                                           q     Improve the quality of care to ensure the highest possible                                   a review of continence care, safer storage of medication and more staff to carry out               Make it easier to get information so you can have more say in your own
                                                                                         q   Speech and Language Therapy.      q   Podiatry (Chiropody).                         standards / best practice are met.                                                           nursing care assessments.
                                                                                                                                                                                                                                                                                                                                                                          10     care and local health services and enable you to tell us what you think.
                                                                                                                                                                    See inside for your complete guide on locations, addresses and telephone numbers for your local Doctors and Dentists
North West                               Covering:   q
                                                                                Weetslade                                                                                                       Whitley Bay                             Covering:     q
                                                                                                                                                                                                                                                                             St. Mary’s
      area                                           q Holystone                                                                                                                                       area                                           q Seatonville        q Whitley Bay

Doctors                                                                                                                                                                                         Doctors
                                                                                                                                                    Whitley Bay
Dr KP Abraham & Partners (4) -
                                                                                                                         North West
                                                                                                                                                       area                                     Dr CD Bowman & Partners (3) - Shiremoor Health Centre, Brenkley Avenue, Shiremoor, NE27 0PR       North Shields                             Covering:    q
White Swan Surgery, White Swan Centre, Citadel East, Killingworth, Newcastle upon Tyne, NE12 6SS
Telephone: 0191 268 8966                                                                                                    area
                                                                                                                                                                                                Telephone: 0191 219 5700
                                                                                                                                                                                                Dr BW Critchlow & Partners (3) -
                                                                                                                                                                                                                                                                                                          area                                           q North Shields

Dr ME Cartlidge & Partners (3) -                                                                                                                                                                Marine Avenue Medical Centre, 64 Marine Avenue, Whitley Bay, NE26 1NQ
Swarland Avenue Surgery, 2 Swarland Avenue, Benton, Newcastle upon Tyne, NE7 7TD
                                                                                                                                                            North Shields
                                                                                                                                                                                                Telephone: 0191 252 5317                                                                          Doctors
Telephone: 0191 215 0141
                                                                                                                                                                area                            Dr JH Ferriman & Partners (5) - Monkseaton Medical Centre, Cauldwell Ave, Whitley Bay, NE25 9PH   Dr AM Bates & Partners (4) - Appleby Surgery, Hawkey’s Lane, North Shields, NE29 0SF
Dr PM Coyne & Partners (6) -                                                                                                                                                                    Telephone: 0191 252 1616                                                                          Telephone: 0191 296 1770
Forest Hall Health Centre, Station Road, Forest Hall, Newcastle upon Tyne, NE12 9BQ                    Key map                             Wallsend
                                                                                                    indicating the                          area                                                Dr E Inglis & Partners (3) - 49 Marine Avenue, Whitley Bay, NE26 1NA                              Dr DH Eyre & Partners (2) - Spring Terrace Health Centre, Spring Terrace, North Shields, NE29 0HQ
Telephone: 0191 220 5800                                                                                                                                                                        Telephone: 0191 252 4527
                                                                                                   North Tyneside                                                                                                                                                                                 Telephone: 0191 296 1366
Dr GCJ D’Silva & Partners (3) -                                                                         areas                                                                                   Dr B Olsburgh & Partners (7) - Whitley Bay Health Centre, Whitley Bay, NE26 2ND                   Dr JB Roberts & Partners (8) - The Priory Medical Group, 19 Albion Road, North Shields, NE29 0HT
Wideopen Medical Centre, Great North Road, Wideopen, Newcastle upon Tyne, NE13 6LN                                                                                                              Telephone: 0191 253 1113                                                                          Telephone: 0191 257 0223
Telephone: 0191 236 2115
                                                                                                                                                                                                Dr G Rae & Partners (4) - 45a Marine Avenue, Whitley Bay, NE26 1LZ                                Dr JB Roberts & Partners (8) - Tynemouth Medical Centre, Percy Street, Tynemouth, NE30 4HD
Dr GCJ D’Silva & Partners (3) - The Surgery, Market Street, Dudley, Cramlington, NE23 7HR                                                                                                       Telephone: 0191 253 0321                                                                          Telephone: 0191 296 1350
Telephone: 0191 250 0219
                                                                                                                                                                                                Dr G Rae & Partners (4) - The Surgery, Hepscott Drive, Beaumont Park, Whitley Bay, NE25 9XJ       Dr KF Rose & Partners (4) - Spring Terrace Health Centre, Spring Terrace, North Shields, NE29 0HQ
Dr MR Preston & Partners (2) -
The Health Centre, Citadel East, Killingworth, Newcastle upon Tyne, NE12 6UR
                                                                                                   Wallsend                                 Covering:   q
                                                                                                                                                          Battle Hill
                                                                                                                                                                       q Wallsend
                                                                                                                                                                                                Telephone: 0191 251 4548                                                                          Telephone: 0191 296 1588
Telephone: 0191 216 0061                                                                               area                                             q Northumberland                        Dr KA Reay & Partners (3) - 69 Park Parade, Whitley Bay, NE26 1DU
                                                                                                                                                                                                Telephone: 0191 252 3135
                                                                                                                                                                                                                                                                                                  Dr WG Tapsfield & Partners (8) -
                                                                                                                                                                                                                                                                                                  Collingwood Health Group, Collingwood Surgery, Hawkey’s Lane, North Shields, NE29 0SF
Dr KG Silva - 98a Stoneleigh Avenue, Longbenton, Newcastle upon Tyne, NE12 8NT
                                                                                                                                                                                                Dr DM Smith & Partners (4) - Shiremoor Health Centre, Brenkley Avenue, Shiremoor, NE27 0PR        Telephone: 0191 257 1779
Telephone: 0191 266 2271
                                                                                                   Doctors                                                                                      Telephone: 0191 219 5715                                                                          Dr WG Tapsfield & Partners (8) -
Dr CM Sprake & Partners (5) -
                                                                                                   Dr KP Abraham & Partners (4) -                                                               Dr PM Tharakan - Shiremoor Health Centre, Brenkley Avenue, Shiremoor, NE27 0PR                    New York Surgery, Brookland Terrace, New York, North Shields, NE29 8EA
Lane End Surgery, 2 Manor Walk, Benton, Newcastle upon Tyne, NE7 7XX
                                                                                                   Garden Park Surgery, 225 Denbigh Avenue, Howdon, Wallsend, NE28 0PW                          Telephone: 0191 219 5708                                                                          Telephone: 0191 258 5316
Telephone: 0191 266 5246
                                                                                                   Telephone: 0191 289 2525                                                                                                                                                                       Dr RK Tiwari & Partners (2) - Nelson Health Centre, Cecil Street, North Shields, NE29 0DZ
Dr JF Turley & Partners (3) -
Woodlands Park Health Centre, Canterbury Way, Wideopen, Newcastle upon Tyne, NE13 6JL
                                                                                                   Dr ML Aggarwal - 24 Ferndale Avenue, Wallsend, NE28 7NE                                      Dentists                                                                                          Telephone: 0191 257 1191
                                                                                                   Telephone: 0191 262 3505
Telephone: 0191 236 2366                                                                                                                                                                        1 Lesbury Avenue, Shiremoor, NE27 0NL                              Telephone: 0191 253 0001       Dr CB Tose & Partners (2) - 34a Wallsend Road, North Shields, NE29 7BJ
                                                                                                   Dr ML Aggarwal - 16 The Parade, Battle Hill Estate, Wallsend, NE28 9RW
                                                                                                                                                                                                242 Broadway, Cullercoats, North Shields, NE30 3DB                 Telephone: 0191 252 0554       Telephone: 0191 296 1456
Dr DL Whitford & Partners (2) - 381 West Farm Avenue, Longbenton, Newcastle upon Tyne, NE12 8UT
                                                                                                   Telephone: 0191 262 4976                                                                                                                                                                       Dr TJ Westgarth & Partners (3) - Nelson Health Centre, Cecil Street, North Shields, NE29 0DZ
Telephone: 0191 266 1728                                                                                                                                                                        14a Farringdon Road, Cullercoats, North Shields, NE30 3EP          Telephone: 0191 252 3677
                                                                                                   Dr BJ Kenny & Partners (4) - 93 Park Road, Wallsend, NE28 7LP                                                                                                                                  Telephone: 0191 257 1204
Dr DL Whitford & Partners (2) -                                                                                                                                                                 Oakleigh, 2a Kenilworth Road, Whitley Bay, NE25 8BE                Telephone: 0191 252 1891
                                                                                                   Telephone: 0191 262 5680
East Bailey Medical Centre, Citadel East, Killingworth, Newcastle upon Tyne, NE12 6UQ
Telephone: 0191 268 8845                                                                           Dr JM Page & Partners (6) - The Village Green Surgery, The Green, Wallsend, NE28 6BB         The Dental Practice, 48 Roxburgh Terrace, Whitley Bay, NE26 1DS Telephone: 0191 251 9680          Dentists
                                                                                                   Telephone: 0191 295 8500                                                                     6 Crawford Place, Monkseaton, Whitley Bay, NE25 8TB                Telephone: 0191 252 3638       42 Linskill Terrace, North Shields, NE30 2EN                       Telephone: 0191 257 2408
Dentists                                                                                           Dr JB Roberts & Partners (8) -                                                               44 Marine Avenue, Whitley Bay, NE26 1NF                            Telephone: 0191 252 0239       51 Chirton Green, North Shields, NE29 0JR                          Telephone: 0191 257 3885
2 Manor Road, Benton, Newcastle upon Tyne, NE7 7XS                Telephone: 0191 266 1487         The Medical Centre, Addington Drive, Hadrian Park, Wallsend, NE28 9UX
                                                                                                                                                                                                18 Ilfracombe Gardens, Whitley Bay, NE26 3SL                       Telephone: 0191 252 1155       24 Northumberland Square, North Shields, NE30 1PW                  Telephone: 0191 257 5290
                                                                                                   Telephone: 0191 234 0890
Roseborough, Four Lane Ends, Newcastle upon Tyne, NE7 7UH         Telephone: 0191 266 2095                                                                                                      146 Whitley Road, Whitley Bay, NE26 2NA                            Telephone: 0191 251 1022       37 - 39 Verne Road, North Shields, NE29 7LS                        Telephone: 0191 258 4317
                                                                                                   Dr AC Sweetman & Partners (8) -
9a Arndale Square, Longbenton, Newcastle upon Tyne, NE12 8SE Telephone: 0191 266 1504              The Portugal Place Health Centre, Portugal Place, Wallsend, NE28 6RZ                         44 Ilfracombe Gardens, Whitley Bay, NE26 3SJ                       Telephone: 0191 252 7057       3 Alma Place, North Shields, NE29 0LZ                              Telephone: 0191 257 4338
The Health Centre, Citadel East, Killingworth, Newcastle, NE12 0UR Telephone: 0191 268 0678        Telephone: 0191 262 5252                                                                                                                                                                       The Villa, Regent Terrace, North Shields, NE29 0QE                 Telephone: 0191 257 0765
3 Station Road North, Forest Hall, Newcastle upon Tyne, NE12 0AR Telephone: 0191 266 1610          Dr RD Thornton & Partners (6) -                                                                                                                                                                Oasis Dental Care Ltd, 102 Bedford Street, North Shields, NE29 0TA Telephone: 0191 258 1958
                                                                                                   Bewicke Medical Centre, 51 Tynemouth Road, Wallsend, NE28 0AD
15 Canterbury Way, Woodlands Park North, Wideopen,
                                                                                                   Telephone: 0191 262 3036
Newcastle upon Tyne, NE13 6JQ                                     Telephone: 0191 236 3975

                                                                                                   Dentists                                                                                                                                                                                                                                Whitley Bay
                                                                                                   Unit 6, Addington Drive, Hadrian Park, Wallsend, NE28 9UY        Telephone: 0191 234 4041
                                                                                                   97 Park Road, Wallsend, NE28 7LP                                 Telephone: 0191 262 4254
                                                                                                   16 Laburnum Avenue, Wallsend, NE28 8HQ                           Telephone: 0191 262 3726                                                                 St.Mary’s
                                                                                                   Unit 22, Battle Hill Shopping Centre,                                                                                                                                                                                                                          Tynemouth
                                                                           Whitley Bay
                                                                              area                 The Parade, Wallsend, NE28 9RW                                   Telephone: 0191 295 4554                                                                                                                      Collingwood
                                                                                                                                                                                                                                                                                                                                                 North Shields
                                                                                                   2 Denbigh Avenue, High Howdon, Wallsend, NE28 0BU                Telephone: 0191 262 4521
                                                                                                   31 Tynemouth Road, Wallsend, NE28 0AA                            Telephone: 0191 262 3645                                                                                                                        North Shields
                                                                                                   96 Laburnum Avenue, Wallsend, NE28 8HG                           Telephone: 0191 262 4079
                                                                                                                                                                                                                     Valley                          Whitley Bay               Whitley Bay                                    Chirton
                                                                                                                                                                            Whitley Bay                                                                                                           Wallsend
                                             North West                                                                                                                        area                                                                                                                area
                                                                                                       North West                                                                                                                                         Seatonville
                                                                       Holystone                          area                                                                                                                                                             Cullercoats

                                                                                                                                                  Battle Hill
                                                                                                                                                                                                                                                                         North Shields
                                                  Benton                                                          Northumberland                                                                                                                                             area
                                                                                                                                                                     Howdon                     Wallsend area
                                                                        Wallsend area

        Working together
                 to improve your health
                                                                                                                                                                           North Shields

                                                                                                                                                                                               addresses and telephone numbers for the doctors and dental surgeries in your area

If you are new to the area or have difficulty finding a GP, please contact the Contractor Services Agency on 0191 219 6200. For further information on Primary Care Services please visit the website:

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