PRG Meeting 03/11/11
Meeting held at the Adel Surgery
Attendees: Rod Jewitt (Patient), Jean Dodsworth (Patient), Keith Reynolds
(Patient), Angela Rickards (GP), Giles Manchester (GP), Jayne Tait (Practice
Manager) Tracey Pickford (Receptionist), Caroline Scholey (Office Manager),
Chris Bridle (NHS Leeds).
Apologises: B Flemming (Patient), G Tollesfson (Patient)
Group agreed the following ground rules:
o The group should represent the views of the practice population
o The group should focus on improvement
o The group is not a forum for individual complaints or single issues
o All views are valid and will be listened to
o No phones or other disruptions
o We will start on time, finish on time and stick to the agenda
o We advocate open and honest debate
o Confidentiality should be maintained at all times.
Comments on the patient survey:
o There should be an area for free text so that people can give more
detail if they wish.
o The survey is very comprehensive.
o Survey should ask a question to gather information issues when
around telephoning for an appointment.
o Survey should ask a question around checking peoples awareness of
other ways to make an appointment.
o Also discussed ways to ensure the patient survey is send out to a
representative section of the population.
The aim of the PRG is:
o Listening to patients
o Listening to staff
o To engage with patients
o To coordinate involvement
o To support the practice
o Educate staff and patient/raise awareness and understanding
Good things about the practice are:
o It provides and excellent service
o It has pleasant staff
Less good things about the practice are:
o When there are changes in personnel
o Having to wait on the phone when you call to make an
o Build partnerships/links with other local community groups
o Develop a staff board which introduces staff/has photos and
outlines staff specialities
o Raise awareness of patients around these issues:
Different ways of making an appointment
When is the right time to call the surgery
When is it appropriate to call the surgery
o Add photos of staff to the practice leaflet
o Develop a newsletter and use local community groups/papers to
advertise. (one PRG member agreed to take the lead on this)
o The Surgery in Adel is a good venue but what about people who use
the other practice and can’t drive
o Agreed to vary time and venue to increase participation
o May need to meet regularly initially
o Next meeting
Agreed to meet in the waiting area at The Surgery
Early evening meeting so that people who work can attend
Meet on Wednesdays or Thursdays
End Jan/early Feb
Will look at results of the patient survey/and patient
involvement plan at next meeting
o Do you have information about ways to make an appointment in
the practice leaflet?
o Can the practice email people to remind them about their
o There is not a lot of improvement needed!
The next meeting is scheduled to take place at the end of
January/beginning of February 2012, on a Wednesday or Thursday only.