VIEWS: 15 PAGES: 5 POSTED ON: 2/1/2012
APRIL 2010 DUPONT awards & recognition 2 0 0 9 : N AT I O N A L RA N K I N G B E ST I N VA LUE, BEST IN INDIANA FO R VA LU E , DATA A DVA N TAG E ; M E T R I C S AWARD FOR COM - M U N I TY H OS P I TA L S , C E L E B RAT I N G C P O E SUCCESS, MCKES- SO N • 2 0 0 8 : C H S O U TSTA N D I N G PAT I E N T SATISFACTION • STAR 2 0 07: C H S H I G H E ST P H YS I C I A N SAT I S FACTION; OUTSTAND - I N G AC H I E V E M E N T AWA R D ; H I G H E ST P E RCEPTION OF Q UA L I TY, E XC E L L E N C E T H R O U G H I N S I G HT AWARD, HEALTH ST R E A M R E S E A R C H • 2 0 0 6 : OV E RA L L P HYSICIAN SATISFAC- T I O N , E XC E L L E N C E T H R O U G H I N S I G H T AWARD, HEALTH ST R E A M R E S E A R C H • 2 0 0 5 : G O L D H OS P I TAL OF THE YEAR • 2 0 0 4: T R I A D AWA R D • 2 0 03 : G O L D H OS PITAL OF THE YEAR • 2 0 02 : T R I A D AWA R D • 2 0 01 : K I C K- O F F TOUR Please Share Your Thoughts! New Services Offered at Dupont Several new services have recently been added The 2010 satisfaction survey will soon be to the Dupont lineup, expanding our service to available for you, and we want to hear your the community. thoughts. The data you provide can help us to make Dupont a better place for you to • HEART CATHETERIZATION SERVICES: The work and for our guests to receive care. Lutheran Hospital cardiac cath lab team From your comments, we are able to recog- works with the Dupont team in the special nize areas of excellence, identify areas for procedures suite. improvement, and monitor trends over time. • TREATMENT FOR LUMBAR SPINAL STENOSIS: Guests can experience relief from All responses to the survey are completely this spinal condition with a device called an confidential, and we encourage you to pro- X-STOP Spacer, sometimes performed on an vide open and honest opinions. outpatient basis. 1. Your survey can only be completed via the • LITHOTRIPSY: The ambulatory surgery team Internet by going to www.healthstreamsur- is now equipped to provide this non-invasive veys.com treatment for kidney stones. 2. Complete the survey any time between • CARDIAC CALCIUM SCORING: Dupont’s April 5 and May 3. 64-slice scanner is used for this test, which is available for only $50. 3. Upon entering the site, you will be asked to enter a password. The password for our Annual Service Award Recognition facility is “Difference.” The annual service award banquet will be at the Thank you in advance for your participa- Pine Valley Country Club on May 13. If you are tion in the survey and for your hard work celebrating an anniversary with Lutheran Health and dedication to our guests. Network that is a multiple of five, an invitation will be mailed to your home with a reservation card to return to human resources. Month of the Team Celebration Each team member is a valued part of our orga- nization, and May’s Month of the Team celebra- tions are a way of recognizing the contributions of all in making Dupont a great place to work. Take time to celebrate next month, honoring each other for a job well done. LutheranHealth.net PLG and NLG News Good Friday and Easter Sunday The Physician Leadership Group and Nursing Communion Leadership Group had a combined March meet- ing. Highlights were: Good Friday, April 2, 3–3:30 p.m. and Easter Sunday, April 4th, 2:30-3:p.m.. • Productive discussions on strategic initiatives to improve volumes. Dupont chaplain Rev. Scott Davis and Dan Culbertson, along with Thomas Szymczak, • Dr Herman will work with anesthesia staff Pastoral Associate, Queen of Angels, will pro- and the PACE Clinic to create guidelines for vide Holy Communion for team members and ensuring that appropriate preoperative test- guests during the Easter season. ing is completed for our guests prior to their day of surgery. Service will be continuous in the chapel (across from the gift shop) during the times listed Healthy Café Offerings above. After being served in the chapel, com- Thanks to the collaboration of the nutritional munion will be taken by cart to team members services staff and the wellness committee, the or guests on the floors. Please call 3068 if you 300-calorie breakfast and 500-calorie lunch would like to have the communion cart brought and dinner options will continue to be offered to you or to one of our guests. in the café. The meals were well-received dur- ing National Nutrition Month and, at only 1 cent per calorie, it is a healthy and low-cost option Notes from the Surgery Reception Desk for our team and our guests! • Since its inception, more than 1,500 E-cards have been sent to our guests! Kudos: Many were involved in bringing the • Every guest or family we accompany to pre- National Nutrition Month education and healthy op comments on Matt Kelly’s butterfly paint- meal options together. Special thanks to Jamie ings, making this great placement for the art! Peppler, Julie West, Laura James, Jeff Kolkman, Alice Williams and Gloria Pressler. • Below are some of the many wonderful com- ments we have received from a customer service survey being conducted at the sur- Healthy Woman Program gery reception desk: Healthy Woman is a Network program that is — “Nice clean hospital and helpful staff. Very facilitated by Dupont’s resource center. The attentive to patient needs. Thank you.” program is for women of all ages and offers: — “Smiles are great!” • Free monthly e-newsletters with information — “Very clean. Pleasant and courteous.” on health topics, relationships and life-bal- — “Five star service—thanks!” ance issues, — “Felt welcomed and cared for. Thanks for the • Networking opportunities reception.” • Health E-Cooking, a component of the pro- — “We were very pleased with our overall expe- gram with free healthy recipes and cooking rience at Dupont. Thank you!” videos. — “Compliments to all the staff and doctors. We encourage all Dupont women to sign up. If Everyone was very caring and compassion- you have not yet signed up, it’s easy to do: Go ate. Thank you!” to LutheranHealth.net and click on “Network — “Everyone I met this morning was very nice Resources.” and helpful. Keep up the great job.” It’s nice to see firsthand how all of our depart- ments work as a team to continue “The Dupont Difference.” Kudos to the Dupont team on a great job during the recent Joint Commission accreditation survey! Volunteer Focus: Eileen Stevens Eileen worked in the Perry Hill school cafeteria for 20 years before retiring. Her hobbies include Eileen has been a volunteer with Dupont since gardening, attending concerts and traveling. its opening in 2001. She works Monday and Some of her past trav- Tuesday mornings at the surgery reception els include two river- desk. boat trips, a cruise to She performs many tasks: delivering com- Alaska and trips to her plimentary newspapers; acting as a liaison native England. This between families, physicians and nurses; sign- summer, Eileen and ing in guests; escorting families to consulta- her husband will cruise tion rooms; taking guests to preop and then on the Queen Mary 2 to their car when discharged; transfering calls to Canada, returning for nursing updates; and—her favorite—deliv- to the Boston Harbor ering cards and flowers to guests! to see the July fourth fireworks. Eileen and her husband will celebrate their 60th wedding anniversary this September. Eileen enjoys the fam- They have five children, one deceased, nine ily atmosphere of Du- grandchildren and six great-grandchildren. pont Hospital, and the One of her six great grandchildren was the sec- friends she has made here. She also appreciates ond smallest surviving preemie born at Dupont! the good café food and how well volunteers are The now nine-month old weighs close to nine treated, being recognized at a luncheon in the pounds, but was born weighing only one pound, Spring and included in holiday festivities. one ounce. Volunteer Appreciation Week is April 18–24 Dupont Hospital is blessed with many helping hands. There are currently more than 60 volun- teers serving our hospital, and interviews are scheduled with many new applicants. The annual luncheon for volunteers will be on April 20 at the Pine Valley Country Club. This year, we remember the service of Helen Bremer, who passed away in March. Helen was one of our original volunteers, and worked at the information desk and in the mail room. Goldy, one of our favorite therapy dogs who brought cheer to guests, visitors and team mem- bers, also passed away in March. Team members are encouraged to express their appreciation for the work of our volunteers by signing a banner that will be placed in the lobby during April. Dupont Superstars MARCH 2010 Courtesy: Janice Muldoon, ambulatory surgery Education: Janice Hamouz-Fultz, pre/post/PACU Nominated by Liz Carr, radiology Nominated by Mary Ellen McAfee, education We had misplaced a small, important piece of our For several years Janice has taken the initiative to coor- breast biopsy system that could have potentially gone dinate additional education programs for team mem- through sterile processing in ambulatory surgery. I went bers. She has spent numerous hours contacting physi- on a hunting trip. Janice kindly took a half-hour out of cians to speak, copying handouts, setting up rooms and her busy day and gave me permission, assistance and ensuring that LHN contact hours were available. Thank guidance in looking through their packaged instru- you, Janice, for your commitment to the education of ments and in the various places that they keep their our team members. instruments to help me find our piece of equipment. Image: Angie Gerardot, patient access Efficiency: Lynn Rolls, patient access Nominated by Heather Marden, patient access Nominated by Abigail Shipley, patient access One evening, a guest was scheduled for an MRI. He told One of my duties is to check for patients who need a Angie that he was in a lot of pain and not sure if he reminder call to bring previous mammogram films to could lay down on the MRI table to do the test. Since it their appointment. I would normally print a list to go was after hours, Angie took the initiative to call his doc- through for the next day’s appointments. Lynn, who tor, informing him of the patient’s situation. The doctor preregisters patients by phone, took it upon herself to called in a pain relief prescription to a local pharmacy remind them to bring their films when she was calling and Angie coordinated with the radiology team to to preregister. This not only helps with our workload, make sure the test could be done at a later time that but is also better for the patient, receiving only one evening. The guest was so thankful for Angie’s hard phone call. Thank you, Lynn for streamlining this pro- work so that he could take the test comfortably. cess. Individuality: Kerry Roach, security Nominated by Deb Steller, NICU One day in December, I was called in to work in the NICU from 1 to 7 a.m. While walking in, I realized I had lost one of my new sapphire earrings somewhere between my car and the front door of the hospital. The C U STO M E R S E RV I C E earrings had been a special gift from my mother that I QUOTE OF THE MONTH received just the week before. I was upset at losing this treasured item and went back out with a coworker to “The happiest people are those look on the sidewalk and parking lot, but did not find the earring. I figured I would have to wait until after who are too busy to notice work to try to locate the earring in the daylight. whether they are happy or not.” A couple of hours later, Kerry, who knew I had lost the earring, came to the NICU with my earring in hand. He — Unknown had gone the extra mile to search the sidewalk and found my earring. I was thrilled! Dare to Dream: The Gift of a Child Jenny Gerig, who works in scheduling, and her husband, Mark, married in 1992. They were eager to start a family and, when things hadn’t worked out after 14 years, they decided to adopt. They quickly selected an agency and de- cided that they would like to adopt a little girl from China. It took only a few short hours for the Gerig’s to complete their initial application. Five months later, they got approval from China and were told that it would take six to nine months to get a referral, and an additional 2 months before they could travel to get their daughter. The wait began. They awaited emails from their agency, reporting the number of babies being referred each month and the log-in date that China was currently processing (the Gerig’s log-in date was June 26, 2006). They became discouraged when there were few referrals and their date wasn’t moving up on the list very Forty-one long months after the process be- quickly. They even wondered whether they gan, on Nov. 12, 2009, Jenny and Mark traveled should continue waiting or start over with an to China to bring their daughter home. It was application for adoption from another country. her husband’s first flight, and was more than They stayed true to their plan; however, yearly 13-hours long. While in China, they saw Beijing, renewing their paperwork and home studies. As Nanjing and Guangzho. They arrived in Beijing you might expect, there were many discourag- on Friday and got their little girl, whom they ing and anxious moments along the way. At one named Kennedy, the following Monday. point, China changed its adoption requirements, The people of China were very helpful and kind and Jenny and her husband were told that they to them. Some of the youth even asked for their may need to reapply. autographs and wanted to interview them and After almost three years, in May, 2009, the take photos. Gerig’s applied to the program for a special The Gerig’s arrived home on Thanksgiving night needs child and were told that they could po- (which was also Mark’s birthday!), with not only tentially have a referral in only a few weeks. thankful hearts, but a renewed faith in God and On July 7 2009, Jenny was at work and had just appreciation for friends, family and especially sat down for lunch when she got a call from their own parents. Kennedy adapted quickly to their family advocate with news of a referral for Jenny and Mark, and it was an incredible experi- a little girl. She had been born on Oct. 1, 2008. ence for the first-time parents. Jenny was so overjoyed and overwhelmed with A quote that was given to them by their family emotion that she doesn’t remember much else advocate meant a lot to Jenny during the years about the call, except to look for photos via of waiting, though she sometimes struggled to e-mail. Cherry Gallogly and Mark Clear were believe it: with her when she got the call, and were the first to share in her joy. It had turned out to be such a blessed day! Ironically, that morning on the drive to work, Jenny had been crying, even “God is faithful to finish praying that God would change her heart so the plans He has started and, that she wouldn’t want a child. On the drive in His time, the wait will end.” home that night, she chuckled thinking about God’s sense of humor in His timing.
Pages to are hidden for
"DUPONT"Please download to view full document