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March 2009
This edition of the HeartBeat
is National Healthcare
produced in memory of:
Maggie Clark
Volunteer Week
April 19 - 25
National Healthcare Volunteer Week its to patients in an effort to gather
offers each of us a special opportu- information to enable care givers the
Inside this issue: nity to recognize the support that ability to improve a patient’s stay
volunteers provide to hospital staff, before the patients' discharges.
to patients and their families, and to
Scott Raynes, Sr VP 2 the community. It is the perfect occa- * The volunteer-sponsored fundrais-
sion for WakeMed staff to focus on ers (uniforms, books, jewelry, cook-
President’s Corner 3 the many significant contributions ware, etc.) resulted in over $65,000 to
that YOU, our volunteers, make on a be used to support WakeMed pro-
Volunteer Spotlight 4 daily basis. grams and services.
Wake Specialty Physicians 5 The Volunteer Services departments * 113 departments and functions sys-
at Raleigh Campus and Cary Hospi- tem wide received support from
2009 Volunteer Services Processes 6
tal will celebrate with our volunteers WakeMed volunteers.
Just The Facts
during National Healthcare Volun- * Volunteers completed 33 special
Fundraising 7
teer Week April 19 - 25. This is a spe- and ongoing projects for WakeMed
Cary Medical Explorer Post 11
cial thank you to all WakeMed volun- departments.
Notes of Appreciation 8 teers. It is certainly our goal to say
an extra thank you every day. * The 97.94% strongly agree/agree
Donations 9 score indicates that WakeMed volun-
Are you aware of the following facts teers find their experiences with our
Placement Needs 10&11
from FY08 about The Volunteers at patients, staff, departments and fa-
Happy Birthday 12
WakeMed Raleigh Campus and The cilities to be outstanding and worth-
Volunteers at WakeMed Cary Hospi- while. This level of satisfaction and
Welcome New Volunteers 13
tal? the gratitude of Volunteer Services
Condolences
Thinking of the following volunteers
* 1,042 individual volunteers gave a staff are their "paychecks”.
Volunteer Orientation 14 combined 96,339 hours of service to * Volunteers make huggables and
Calendar of Events WakeMed Health & Hospitals, repre- dolls for children and adults, quilts
Tour Dates senting 44.35 full time employees. for palliative care and adult patients,
Congratulations
* 420 individuals completed inter- booties, caps, burial gowns, blankets
Thanks for your donation 15 views, orientations, background and and outfits for babies.
Sewing Contributions TB screenings, and placement train- * Volunteers escort patients, visit
ing. patients, coordinate visits for fami-
* 30+ Patient Relations Ambassadors lies, offer diversionary activities for
volunteers completed over 3,700 vis- patients and families, and deliver
mail and flowers.
PAGE 2
National Hospital Volunteer Week cont’d Scott Raynes Named Senior Vice
* 36 volunteers have four legs... and are always accom- President & Administrator
panied by an adult human! We had 36+ active canine
teams complete almost 6,500 patient visits in FY08.
Cary Hospital
Following a comprehensive national search that at-
* Volunteers file, run errands, collate, complete special
tracted hundreds of well-qualified applicants, Wake-
projects, answer phones, and support staff through
Med has announced that Scott Raynes, MA, MBA, has
many other activities.
been named the new senior vice president and admin-
* Volunteers offer positive customer interactions, lis- istrator of Cary Hospital. Raynes will begin his new
ten, smile and serve and offer comfort to our patients role on May 4.
and visitors.
Raynes clearly stood out among the applicants because
* WakeMed volunteers represent each generation be- of his dynamic leadership style and proven ability to
tween 14 and 95 years of age. enhance a hospital’s success by growing market share,
services and medical staff membership. On the ambu-
* Our volunteers represent healthcare providers of the latory side, Raynes brings a successful track record of
future, the workforce of today, the workforce of yester- leading 15 surgery centers across three states. Finally,
day, and those who are dedicated to community sup- he has a strong interest in fully engaging as a business
port who have either never required or had an opportu- leader in the community – all of which are critical fac-
nity for monetary compensation. tors for Cary Hospital today and in the future.
* All of our volunteers represent WakeMed Health & As senior vice president and administrator of Cary
Hospitals as ambassadors to their communities. Hospital, Raynes will be responsible for leading, defin-
ing, and executing the overall direction of Cary Hospi-
We also remember that….
tal. “We are pleased to welcome Scott to a major leader-
* The members of the Board of Directors of WakeMed ship role within the WakeMed system,” explains Dr.
Health & Hospitals are volunteers, contributing in- Bill Atkinson, president & CEO. “He impressed us all
valuable expertise and many hours of support to de- with his energy, ideas, and proven experience in hospi-
velop and guide our strategic journey. tal operations, ambulatory services and physician rela-
tions. We are confident in his ability to take Cary Hos-
* The Board of Directors of the WakeMed Foundation pital to the next level by building and enhancing the
are volunteers, contributing invaluable expertise and programs and services delivered through the facility’s
many hours of support through leadership develop- inpatient and ambulatory settings. We look forward to
ment, fundraising and educational awareness. him joining the WakeMed executive team.”
* Our volunteers participate to give and to learn, and Raynes joins WakeMed from Northcrest Health System
because it is the right thing to do. Thank you for your in Springfield, TN, where he has been serving as presi-
support all year and for allowing us to celebrate you dent and CEO since 2005. Northcrest has been very
during National Healthcare Volunteer Week April 19 - successful as a stand-alone facility competing in the
25! highly competitive Nashville, TN market area. Prior to
this role, Raynes served as president and CEO of Pre-
ston Memorial Hospital in Kingwood, WV. He brings
We express sympathy to the family of more than 15 years of experience in health care leader-
volunteer: ship.
Raynes holds a bachelor of arts degree in business ad-
Maggie Clark who died March 4, 2009. Maggie vol-
ministration from the West Virginia Institute of Tech-
unteered from June 2003 to September 2008 par-
nology, a master of arts degree from Morehead State
ticipating in flower delivery, Email-A-Patient and
University in Morehead, KY, and a master of business
assisting with special projects in Volunteer Services
administration degree specializing in health care from
on the Raleigh Campus. She contributed 858 hours
West Virginia University. He and his wife, Shawna
of service. Please help us remember and honor our
are natives of West Virginia and they have two daugh-
friend.
ters.
If you become aware of a present or former volun-
Please join us in welcoming Mr. Raynes to WakeMed
teer who has died, please let the Volunteer Services
and in sharing our appreciation with the entire Cary
staff know.
Hospital leadership team.
PAGE 3
The President’s Corner
The Volunteers at WakeMed Raleigh Campus
With the weather warming up, all of a Our next fundraiser will be held May
sudden it’s becoming increasingly 5 and will be a T-Fal Cookware sale.
obvious that spring is right around The sign-up sheet is in the Volunteer
the corner. The WakeMed Raleigh Services office. Come help with the
Campus volunteers have remained sale and meet other volunteers!
busy throughout the winter and have
much activity to report. You should have received your ballot
for the election of next year’s addressed if you do not communicate
The Uniforms 2U sale held February 4 Volunteer Board members. Please with the Volunteer Services staff.
was a record-breaking success. The remember to fill out your form and Positive feedback is also appreciated.
volunteers working the sale stayed return it to the Volunteer Services
busy throughout and ended up office. If you are due for your annual
recording sales of $52,000 and earning refresher orientation, one will be held
a profit of $9,802. Thank you to all March and April are the months when April 16.
who came out to support this activity. all of the WakeMed volunteers are
evaluated in their placement The following week, April 19-25 is
Additionally, a blood drive was held positions. It is also the time when the National Volunteer Week. While each
March 4-6 at the WakeMed Corporate volunteers are surveyed and asked and every one of you is valued
Center and in the Andrews Center. about their experiences on the job. throughout the year, goodies are
Our thanks go out to those who Please take the time to fill out your provided during Volunteer Week in
contributed to the drive itself as well surveys so that the Volunteer Services the Volunteer Services office. Be sure
as those who came to donate. In all, office can get feedback from you. to come down and enjoy!
186 pints of blood were collected by
the Red Cross over the three day Remember, if you have a problem or Ann Wyker
period. concern with respect to your volunteer President, Volunteer Board
position or experience, it cannot be WakeMed Raleigh Campus
The Volunteers at WakeMed Cary Hospital
doubling their efforts at expense volunteers.
control. The volunteer luncheon in
October as well as the spring Mark your calendar for the Uniform
luncheon are expenses specific to the Sale on April 6. There will be other
Volunteer Services operational items for sale along with uniforms. If
budget. Because Cary Hospital you have an opportunity, stop by and
volunteers receive recognition in visit.
many forms throughout the year, and The Volunteer screening event will be
It’s hard to believe we have reached
in an effort to partner with our held on April 30. Be on the lookout
the third month of 2009. February
hospital administration in containing for your invitations to come soon. We
flies by so quickly. March is here with
costs, the board voted unanimously to will be including vision and glaucoma
snow one week and 80 degree
suspend the April luncheon this year. screening this year. Be sure to
temperatures the next. As I write this
We appreciate in advance your register as soon as possible.
newsletter, I can hear the birds
support of the decision made by your
chirping.
elected board members, and look The next time I write, Easter will
At the February 2009 board meeting forward to being together with full have passed, flowers will have been
of The Volunteers at WakeMed Cary membership and community planted, and the weather will be
Hospital, we discussed the upcoming volunteers in October. warm. Until then, thank you for all
volunteer recognition that is that you do and be safe.
You should receive a mailing for the
customary for National Volunteer
Blossoms for Life campaign soon. Pat Quick
Week. We discussed recent feedback
This is a wonderful opportunity to President, Volunteer Board
from active Cary Hospital volunteers
remember those near and dear to WakeMed Cary Hospital
about how to reduce expenses as well
your hearts. The money is used to
as our collective understanding that
fund programs supported by Cary
all healthcare organizations are
PAGE 4
Volunteer Spotlight Volunteer Spotlight
WakeMed Raleigh Campus WakeMed Cary Hospital
~ Ruth Maupin~ ~ Ajay Unnithan ~
My name is Ruth Maupin and I My name is Ajay Unnithan and I
was born in Williamston, NC. I was born in Raleigh in 1991. I lived
went to college at Fayetteville there until I was three and then
Sate University and majored in moved to Apex with my parents
English and speech. This is and my older sister. My maternal
where I met my future hus- grandparents helped us move and
band. After we married, we settle in. Apex is a town known as
moved to Arlington, VA. We the ‘Peak of Good Living’, and I
have one daughter, whose fam- have enjoyed living here because of
ily lives in Springfield, VA. My granddaughter’s name is its wonderful people, public ser-
Rachael. She is eight years old and a barrel of fun. vices, and the great summer weather. I attended
Rachael was born a preemie, but she is doing fantastic Apex Elementary School for six years and went to
now. Rachel is smart, beautiful and a great child. Ligon Middle School in downtown Raleigh for three
years. Currently a senior at Enloe High School in Ra-
In the Arlington, VA/Washington, DC area, I was an ac- leigh, I will be graduating in June.
counting manager for a non-profit organization. Part of
my job included travel in the US and out of the country I heard about the volunteer program at WakeMed
several times. In October 2001, post 9-11, we were sched- Cary Hospital from my sister who also volunteered
uled to go to Canada. I thought the trip would have to be here during the time she was in high school. I have
postponed. Since much work had been done for this trip, thoroughly enjoyed volunteering at WakeMed Cary
it was not canceled. At the airport, you would have Hospital. I wanted to volunteer here because I enjoy
thought you were in another country. There were armed helping out people in the community. Being a hospi-
soldiers everywhere. It was a very confusing and nerve tal volunteer is a very rewarding experience. I have
wracking time. volunteered in MPD, Observation, and Day Surgery.
Along the way I have had the opportunity to meet
Family is very important to me. I have four sisters and a some extraordinary people and forge relationships
brother. My brother has seven children. He and my sister with diverse people from my community. Ms. Beth-
-in-law sent each of them to college. My sisters are my any Kelly, manager of Volunteer Services has helped
dearest friends. When we get together we laugh a lot, me a great deal, and provided invaluable guidance
sometimes eat a lot and just have the best fun. They are over the four years that I have had the privilege to
my rocks and I can’t say enough about them. I didn’t say volunteer at Cary Hospital.
we agree all the time, but that makes life more interest- In my spare time I play the piano, which is an instru-
ing. ment I have enjoyed learning to play for over ten
years. I have played over 15 seasons of basketball,
In the summer of 2006, we decided to live life at a slower soccer, and baseball with the Apex Parks and Recrea-
pace. This was the start of my journey to Raleigh. I be- tion youth leagues. Now, however, if I am so lucky as
came a volunteer at WakeMed in the fall of 2007. It had to allocate any spare time away from all the high
always been my plan to give back to the community, and school work, I enjoy playing basketball, reading, run-
this was my opportunity. I work delivering mail and flow- ning and spending time with family and friends. My
ers, and I also work in the volunteer office doing mail- two role models are my mom, Sue, and my dad,
ings, collation, data entry, and filing. When I go up to the Mohan, who came here from India in 1980, and have
floors and see how dedicated the staff is, I really feel always worked hard for a living.
blessed and grateful to be here. It has been a joy and a
pleasure to work with and for Marie and Jackie.
When I am not at WakeMed, I volunteer at Interact of
Wake County. My hobbies are taking my golden doodle,
Turner, on long walks. Turner, of course is my dog, he
weighs 76 lbs and he is a mighty hand full. I also like to
cook gourmet foods, antique shop, and I am working on
an oriental garden in my backyard.
PAGE 5
WakeMed Establishes Wake Specialty
Physicians Practice
WakeMed is pleased to announce the establishment of a WakeMed Faculty Physicians - Pediatric Diabetes and
new company under the WakeMed corporate umbrella – Endocrinology
Wake Specialty Physicians, LLC, which is a “spin-off” of WakeMed Faculty Physicians - General Surgery/Trauma
WakeMed Faculty Physicians (WFP). WakeMed Faculty Physicians - Ear, Nose and Throat -
Otolaryngology, Head and Neck Surgery
The new Wake Specialty Physicians brand includes our WakeMed Faculty Physicians - Facial Plastic &
private, community-based physician practices, which Reconstructive Surgery
have grown over the years to meet the need for services WakeMed Faculty Physicians - Orthopaedics
in our community. These practices serve patients at WakeMed Faculty Physicians - Dentistry
WakeMed North Healthplex, in Wakefield, Cary and now WakeMed Faculty Physicians - Internal Medicine
at Brier Creek. The focus of these practices is very dif- WakeMed Faculty Physicians - Urology
ferent from our WakeMed Faculty Physicians, and as a WakeMed Faculty Physicians - Vascular Surgery and
result, they have been named and incorporated differ- Endovascular
ently to distinguish them from the WakeMed Faculty WakeMed Faculty Physicians - Neonatology and Special
Physicians practices. Infant Care
WakeMed’s growing physician practice network now in-
cludes: WakeMed Faculty Physicians, Wake Specialty Wake Specialty Physicians
Physicians and Wake Orthopaedics. These practices are The new Wake Specialty Physicians practices include
led by Dr. Susan Weaver, who was recently named sen- many of the same physicians who practice at WakeMed
ior vice president of WakeMed Physician Practices. Faculty Physicians (WFP). This new model was estab-
lished to give our physicians the opportunity to practice
A brief overview of each practice follows to help employ- medicine in a variety of settings. The Wake Specialty
ees understand the difference between each practice and Physicians model offers the same high quality medical
how they work together under the WakeMed brand. care in a private practice setting. The model expands the
physicians’ scope of practice and provides services closer
WakeMed Faculty Physicians to home for patients.
While the name has changed over the years, the role of
WakeMed Faculty Physicians has not changed since it The new Wake Specialty Physicians currently in-
was established in 1969. These diverse practices are cludes the following private practices and locations.
based on the WakeMed Raleigh Campus and include
more than a dozen specialties. WFP will continue to: WakeMed North Healthplex
Wake Specialty Physicians – ENT, Head & Neck Surgery
Offer physician services to the community’s diverse Wake Specialty Physicians – Facial Plastic Surgery and
population including the medically underserved or Premier Med Spa
uninsured patients through services rendered in the Wake Specialty Physicians – General Surgery
clinics located on WakeMed’s Raleigh Campus;
Wake Specialty Physicians – Urology
Provide 24-hour call coverage in numerous areas;
Wakefield HealthPark
Offer specialty physician services to support the broad Wake Specialty Physicians – Women’s Center
range of inpatient services offered by WakeMed;
WakeMed Brier Creek Medical Park
and
Wake Specialty Physicians – Gastroenterology &
Provide graduate medical education to medical stu- Hepatology
dents and residents from the University of North
Wake Orthopaedics
Carolina School of Medicine.
Similar to the Wake Specialty Physicians model, Wake
WakeMed Faculty Physicians now includes the following Orthopaedics, LLC is a wholly-owned, not-for-profit sub-
practices, all of which are based on the Raleigh Campus): sidiary of WakeMed that was established in 2003. Wake
Orthopaedics is a private practice that provides ortho-
WakeMed Faculty Physicians - Hospitalists paedic services throughout the region. The practice is
WakeMed Faculty Physicians - Intensivists comprised of nine physicians with subspecialties in spine
WakeMed Faculty Physicians - Obstetrics/Gynecology/ surgery, joint replacement, hand and shoulder, sports
Colposcopy medicine, and trauma. They are managed by an outside
WakeMed Faculty Physicians – Maternal Fetal Medicine agency and the physicians work for both the practice and
WakeMed Faculty Physicians - Gastroenterology WakeMed Faculty Physicians.
WakeMed Faculty Physicians - Pediatrics
PAGE 6
The 2009 Volunteer Services S = Situation. State why you are communicating
the information. Identify yourself, department, loca-
“Processes” are Underway! tion, and in the event a patient is involved, identify
the patient and room number. Give brief description
March and April are extraordinary months of the year of the need.
for the volunteer programs at WakeMed Health & Hos-
pitals. We celebrate, announce election results, orient, B = Background. Give information related to the
survey, evaluate, communicate and much more! The situation and any other important facts that will
support and response from all of our volunteers are help clarify what has happened.
critical to the continued work of your organizations and
A = Assessment. State your assessment of the situa-
to the improvement of our programs. Please participate
tion.
in the following events and processes:
R = Recommendation/Results. State what you
** Vote for your leadership — fill out a ballot to elect
need or want.
new members to the board of your volunteer organiza-
tion. The Joint Commission
** Help us identify opportunities to improve your ex- Continuous readiness – Pick up your copy of the 2009
perience — Complete a volunteer satisfaction survey Continuous Readiness Tool from the Volunteer Ser-
regarding your volunteer placement experience, and vices office.
your volunteer staff.
The Joint Commission Tracer Methodology:
** Receive performance feedback from your team — What is a Tracer? The tracer methodology process is
Completed individual annual performance evaluations used by the Joint Commission to survey hospitals.
from the managers and/or lead contacts in your place- Surveyors will pull patient charts and “trace” their
ment areas. processes throughout the continuum of care. The sur-
** Celebration of National Volunteer Week – April 19 - veyors will study charts, talk to staff and may inter-
25. view patients or families. Surveyors can call upon
staff and volunteers in all departments to answer
** Annual refresher orientations for veteran volunteers questions. A staff person’s or volunteer’s records can
(April 16 in Raleigh; April 13 in Cary) — Refresh your be pulled from Human Resources or Volunteer Ser-
understanding of key information, meet requirements vices.
and stay abreast of changes.
Service Excellence
We appreciate your involvement on all levels of partici-
pation in volunteer service at all of the WakeMed E5 = Exceeding Expectations
Health & Hospitals locations. Thank you. Every Interaction
Every Customer
Every Time
First Impressions are everything. Perceptions are
Just the Facts based on first impressions. Perceptions are our cus-
tomer’s reality. Once perceived, it is hard to change a
person’s diminished opinion. It is important to get it
Patient Safety
right the first time!
WakeMed Patient Safety Standard # 3: Communi-
cate Clearly Using SBAR. Hand Hygiene
SBAR is a simple communication method that is When volunteering, wash your hands 100% of the
used throughout WakeMed that helps us to listen time!
better, understand each other and work better to-
gether to help serve our patients. Having this stan-
dardized method of communication helps to elimi-
nate the possibility of misinterpretation, misunder-
standing or omission of critical facts.
PAGE 7
issue. I learned a lot in the Emergency Department
The WakeMed Volunteers and the workers/employees were very friendly and
helpful.
Support Expense Control
Kelly Hogan, IS: I just wanted to thank all of you for
the opportunity to work with and volunteer with
At the February 2009 board meetings of The Volun- WakeMed’s IS Department. I really enjoyed my time
teers at WakeMed Raleigh Campus and of The Vol- spent at WakeMed, the experience I've received, the
unteers at WakeMed Cary Hospital, your leadership people I've met, and the things I've learned. I will con-
made the decisions to suspend the luncheon func- tinue to use some of the knowledge and experience I
tions normally held in April of each year. For several received through volunteering.
months, Volunteer Services staff heard from volun-
teers their thoughts regarding National Volunteer
Month Recognition Events. It was the consensus of
Cary Hospital
many that WakeMed is continuously generous with
expressing appreciation for the time and efforts that Mini Chirayath, 3West: “Great place to work. Very
volunteers give. Volunteers have asked that we con- encouraging experience. Unique staff and coworkers.
sider “letting pass” the spring luncheon event this Well organized and friendly…”
year.
Dorothy Goodson, Tea Cozies: “My time at WakeMed
The staff in Volunteer Services and the Executive Cary gave me quality time with my daughters. I liked
leadership of WakeMed extend our thanks to you for being exposed to the medical environment. I myself
these decisions and for the extraordinary support have wished I had pursued nursing or similar path-
that we receive from you every single day. Your gen- way…”
erosity is unbeatable.
Xiaoying Fu, Emergency Department (back): “I liked
working in the Emergency Department. This is a
warm and friendly environment.”
Exit Comments Annette Daum, Emergency Department (liaison):“I
hope to volunteer again as my schedule permits. It
These are folks who contributed to our program that was a privilege to serve. Thank you for the opportu-
have relocated, gone back to school, or left for other nity.”
obligations. This is what they said about their experi-
ence: Carol Coile, Day Surgery: “I love volunteering at
WakeMed Cary and want to continue long term as I
Raleigh Campus am available. I hope to return (soon).”
Doreen Silver, HPP: I think Marie and Jackie do a Praveena Paladugu, Gift Shop: “I enjoyed volunteering
fantastic job! They offer a supportive and professional and learned new things.”
volunteer environment. WakeMed is lucky to have
them at the forefront of the volunteer services I loved Joanne Boggis, Day Surgery – “My time as a volunteer
working at WakeMed with the hospitality pets pro- was a rewarding experience I will never forget. Thank
gram. I always felt so welcome and appreciated, espe- you for all your kindness.”
cially by Marie and Jackie. I would recommend anyone
Audrey Lynn Reynolds, Observation: “Fantastic oppor-
to apply for a volunteer position at WakeMed.
tunity to assist in community and it was especially
Theresa Plummer, ROR and Patient Registration: nice when patients would engage in conversation and
Everyone was great! I wish I had the time to return. seemed to enjoy the company. Staff was extremely
positive and encouraging.”
Lynne Ferreria, HPP: Wicket and I loved our volun-
Lavita Anderson, Endoscopy: “The staff was very
teer experiences and so wish we had been able to con-
tinue. friendly and they really worked with my schedule.”
Sola Ogunniy ED: Marie Johnson and Jackie were
very dedicated and quick to respond to every need/
PAGE 8
Raleigh Campus
Fundraising Results
Uniform Sale – Raleigh Campus
Thank you to the following volunteers :
Timothy Lee Peg Fuchs
Sara Kirk Joyce McGee
Charlotte Luke Doris Allen
Lydia Phillips Carol Jeffreys
Michelle Finlayson Jama DiSorbo
Willie Gilbert Reid Craft
Carolyn LaRue
These volunteers assisted with The Volunteers at
WakeMed Raleigh Campus Uniforms 2U sale on
Wednesday, February 4, 2009. Close to 500 employ-
ees visited the sale and were extremely pleased to
see the variety and quality of items available. Not
only did we have a fun day, but we raised a record
breaking $9802.32 in profits.
Cary Medical Explorer Post 11
Presentation and demonstration by Decon Team
Long time friend and supporter of the volunteer pro-
grams at the Raleigh Campus and Cary Hospital,
Calvin Parks accompanied by (L to R) Susan Hester,
Bethany Kelly and Marie Johnson. Currently Calvin
coordinates handling and delivery of magazine dona-
tions from the residents of Glenaire Retirement Com-
munity in Cary.
PAGE 9
BLOOD DRIVE RESULTS: Donations Needed:
Volunteer Services WakeMed
The Volunteers at WakeMed Raleigh Campus and the
American Red Cross hosted a two day blood drive at
Cary Hospital
WakeMed’s Andrews Center on March 5 & 6. This & WakeMed Raleigh Campus
drive included a bloodmobile at the Corporate Center
on March 4, and an opportunity to donate at the The Volunteer Services departments at the Raleigh
American Red Cross fixed sites. Pints collected to- Campus and Cary Hospital offer magazines, comfort
taled 186. items, word puzzles, books and other select reading
material to our patents. Donations of gently used or
WakeMed, as always, has an extraordinary response new magazines, novels (romance, mystery, westerns)
to the needs of the community whenever help is and word puzzle books will be greatly appreciated.
needed.
Thank you to the following volunteers who staffed the Criteria:
canteen and registration areas: • Magazines – Must be current. Monthly publica-
tions published within the past 12 months are accept-
Reid Craft Jama DiSorbo able. Weekly publications or news related magazines
Sara Kirk Carol Jeffreys should be no more than two months old. Gifts of a
Louisa Ukoch Jim Miller magazine subscription in English or Spanish are ac-
John Agurs Ben Citero cepted. If you are donating magazines that have been
Mickey Gault Sam Rosenberg delivered to your home, the mailing address or any
other personal identifying information should be
marked out or removed before delivering to the hospi-
tal.
• Books – Paperbacks are preferred. They must be
The Volunteers at clean and odors free (no musty or moldy smell). Books
WakeMed Raleigh must fall into the category of light reading. Experience
Campus receives a tells us when a person is sick they most often stick with
donation of several materials that are easy to read that do not require in-
homemade boxes of tense concentration.
goodies for the Pedi- • Due to, and out of respect for, the diversity of our
atric Diabetic Clinic. customer base, reading material of a religious nature
Emily Stark is work- cannot be distributed and therefore cannot be accepted.
ing toward her Sil- • New or gently used children’s books (6 months – 5
ver Award from the years of age) are requested.
Girl Scouts of Amer-
ica. There is an urgent need at the Raleigh Campus for
Spanish, African American, and men’s magazines.
There also is a need for crayons (large or small) and
coloring pencils.
Notes of Appreciation Raleigh Campus: Wound Care Facility Library:
Susan and Marie: Current DVDs needed for patients to watch
while patients are receiving treatment in
We received our 1st shipment of huggables and they Hyperbaric Oxygen Chamber.
are absolutely adorable! We are thrilled with them
and I know the children will be as well. We handed Donations can be delivered to Volunteer
one out to a crying child today around noon. His Services during regular business hours,
mother said that was the first time today she saw a Monday - Friday, 8 am – 4:30 pm.
smile on his face. Thank you again.
Carolyn Beck, MT(ASCP)
Manager, Pathology Clinical Services
PAGE 10
PLACEMENT NEEDS
WakeMed Raleigh Campus Monday- Friday, 7 am – 5 pm, 2 a story to a child, and by promot-
Charts Collation/Special Projects: – 4 hour shifts available, ing the benefits of reading to chil-
Monday – Friday, 2 – 4 hours shifts General office/clerical support: dren. Interactions with children in
available, 8 am – 4:30 pm phone duties; data entry, filing – a group setting or on an individual
Volunteers assist with assembling alpha/numerical order, sorting; basis. Bilingual volunteers
charts, special projects: mailings, ori- receptionist duties; collation pro- needed.
entation packets, data entry, filing in jects.
alpha or numeric order and similar Receptionist Support:
projects. Ability to work alone or Patient Access: Monday – Friday: 2-4 hours shifts
with groups. Ability to collate and Monday – Friday: 8 am – 8 pm, 2 available, 8 am – 8 pm
assemble as requested. – 4 hour shifts available Service excellence opportunity to
Volunteers lend support to the assist customers in the Heart
Flower Delivery: substitutes registrars and customers by as- Center Waiting Room; Occupa-
Monday – Friday, 12 pm – 2:30 pm sisting with the admissions proc- tional Health & Safety and other
Volunteer receives and sort flowers, ess by greeting customers, trans- locations. Greet families, answer
e-mail a Patient items, and gifts. De- porting patients via wheelchair, phones, locate families, coordinate
livery of flowers and gifts to patients. and escorting customers to loca- visits, assist employees, and pro-
Must be able to lift light items and tions as appropriate. vide directions.
walk distances.
Patient Relations: (Raleigh Sewing Individuals and Groups
Campus / Zebulon Campus) Do you knit, crochet, sew? Your
Hospitality Pets:
Monday – Friday: 2 – 4 hours talent is needed to assist with mak-
Flexible scheduling, 2-hour shifts
shifts available, 8 am – 4 pm ing gifts for patients and family
available, Monday - Friday
members. Items include: hug-
Volunteer and canine team visits with Volunteers to enhance customer
service and satisfaction by visit- gables, bereavement quilts for
eligible and consenting patients.
ing patients and gathering feed- adult and children’s emergency
back from them to assist in im- departments, lap quilts and many
Infection Control:
proving services and making a more items.
Monday – Friday, 2 – 4 hour shifts
available, 8 am – 4 pm stressful visit less demanding.
Assist with data input, hand hygiene Ability to move freely about fa-
cility, excellent communication Cary Hospital
and isolation protocols on patient
** Placements with immediate
care units. Excellent opportunity for skills, with good problem solving
abilities. Must be able to write needs.
health related career minded volun-
teer candidate. legibly. Bilingual volunteers
needed! Floaters
Volunteers needed to cross-train to
Information Services:
Reach Out and Read: cover volunteer positions in vari-
Monday – Friday, 2 – 4 hours shifts
Monday – Friday: 2 – 4 hours ous departments when volunteers
available, 8 am – 4 pm
shifts available, 8 am – 4 pm normally scheduled are out due to
Basic computer skills needed.
Volunteers read to children wait- illness or vacation. Placement ar-
ing to been seen by physicians eas needing Floaters include: In-
Office Support/ Data Entry: Many
and/or other medical personnel in formation Desk (Main), Gift
different areas available! Occupa-
WMFP Pediatrics. Volunteer Shop, Patient Registration, In-
tional Health & Safety; Founda-
readers demonstrate positive in- formation Desk (Day Surgery).
tion; Human Resources; Volunteer
teraction skills, exhibiting the
Services; Patient Relations; Case
positive outcomes that can occur
management; Foundation; Surgical
through the simple act of reading
Services.
PAGE 11
PLACEMENT NEEDS
Endoscopy of patients, passing out and pick- mation, sit for periods of time, and
Mondays and Fridays, 8 am – 12 ing up meal trays, filling water sort in alpha and numerical order.
pm pitchers. With special training passing out and picking up meal
Volunteers needed to assist with may be asked to assist with patient trays, filling water pitchers. With
stocking supplies and patient feeding. special training may be asked to
transport on discharge. assist with patient feeding.
Radiology Patient Escort
Patient Registration Friday, 10 am – 3 pm; Sunday, 8
Wednesdays & Thursdays, 12 pm am – 1 pm
– 4 pm, Fridays, 8 am – 12 pm Volunteers provide safe, courteous
Greet Cary Hospital customers, and timely transport of patients
assist staff to ensure the smooth throughout the facility by wheel- Add to your Volunteer
and efficient flow of traffic chair and may assist staff with Wardrobe!
through the registration process, stretcher transport. The volunteer
escort patients/families throughout may assist with other non-medical WakeMed Raleigh
the facility. duties such as stocking supplies or Campus
running errands.
Multi-departmental Support Ladies, if you would like to add a
Volunteer (Pathology Lab, Phar- second volunteer uniform to your
macy, Food Service) Zebulon/Wendell: ready-wear, ask about the pink
Sunday – Saturday, 7 am – 10 pm button up jackets with 3/4 length
sleeve.
Flexible scheduling available Hospitality Pets:
Volunteer duties include assisting Flexible scheduling, 2-hour shifts; Prices are:
Pathology Lab with clerical as- Monday - Friday S—L 14.00
signments, hourly rounds to Phar- Volunteer and canine team visits XL— 2 XL 16.00
macy to deliver patient medica- with eligible and consenting pa-
tions that cannot be transported by tients. Please contact the Raleigh
the tube system and assist Food Campus Volunteer Services
department at 919-350-8293 if
Service staff with delivery of late interested.
trays to patients. Business Center
Material Processing & Distribu- Patient Financial Services
tion Flexible scheduling, Monday –
Mondays and Wednesdays – flexi- Friday Cary Hospital Spanish
ble daytime scheduling Assist staff by providing general Interpreters
Assist staff by helping with de- office and clerical support: data
partmental flow and processing, entry, filing, sorting, etc. Effective March 17 the hours of cov-
stock supplies, supply delivery. erage for on-site Spanish Interpret-
ers will be Monday – Friday, 7 am –
Patient Services Operations Center 3:30 pm. The Interpreter can be
Flexible scheduling reached by calling pager number 66
Volunteers needed on adult nurs- Call Center -5667 or cell phone 630-7451. For
ing floors primarily during meal- Monday – Friday, 8 am – 4:30 pm, hours outside this schedule, please
time shifts, 8 am – 10 am, 11 am – 2 – 4 hour shifts page 66-5766.
1pm and 4 pm – 6 pm. Duties in- Utilization of computer system to
clude stocking supplies, running assist in scheduling. Ability to
errands, seeing to comfort needs enter data, pull up data, fax infor-
PAGE 12
Happy Birthday
WakeMed Raleigh Campus
April Birthdays Sadako A Sutherland 15 Edrie Greer 4
Earlene B Troublefield 21 Diana C Hughes 9
Sotera Agivolassitis 22 Emma Voigt 4 Carol W Jeffreys 27
William H Allen 30 Katherine M Webber 29 Juan Jimenez 15
Helen Aubrey 9 Brenda Yarborough 23 Marjorie Kalcinski 24
Clementine Baksteen 30 Margarita Leach 4
Wade Burnette 26 Miriam Liggett 1
Olga M Cadilla-Sayres 3 May Birthdays Tingting Lu 1
Pearl Cunningham 21 Susan Mitchell 20
Jessica L Denton 20 Cindy Adleman 25 Dung H Nguyen 3
Peg Fuchs 4 John W Agurs 9 Barbara F Pappas 15
Rebal Goetz 9 Premsagar Bandi 11 Michelle L Portee 12
RoseMary R Kenny 22 Roy H Beasley 27 Robin K Sayres 11
Sara Kirk 9 Barbara J Brown 11 Thelma Shedrick 3
Carolyn A LaRue 30 Lynn Burton 11 Matthew Smith 19
Brain L Lanier 25 Melissa A Clark 16 Matthew R Stillwagon 13
Derrick R O’Neal 24 Reid Craft 13 Jaclyn P Sumner 15
Georgetta Paskoff 15 James A Ford 27 Victor M Tolomei 18
Iradell S Sanders 8 Beth L Garrison 16 Hope M Yarbrough 7
Lilian Sauerwein 25 Mickey Gault 21
Rose Smith 28 Alma Gill 15
Cary Hospital
April Birthdays Helen Rho 19 Stacy Gibbs 16
Olga Tkachenko 17 Lauren Hahn 8
Betty Beaman 16 Haley Toune 3 Fadia House 6
Megan Clyburn 19 Linda Tuffey 28 Henry Jessup 20
Vivian Collins 15 Jane Warner 18 Marian Lucas 18
Carolne Deal 17 Brenda Yarbrough 23 Andrea McLamb 19
Ruth Cornwell 3 Joan Morelen 17
Barbara Hall 6 M. Petrilich 7
Philippa Hertrick 18 May Birthdays Lola Shields 2
Sharon Hinton 2 Sunaina Tailor 24
Vera Jarman 11 Suzanne Askar 29 Nancy Tombaugh 4
Harriet Kelner 22 Ruth Blaine 10 Ajay Unnithan 28
Dana Managan 25 Regina Brest 9 Aileen Webster
Gloria Murphy 3 Sherry Bunce 18 Barbara Williams 5
Georgetta Paskoff 15 Mayrene Castleberry 20 Ida Williams 5
Hetal Patel 29 Loretta Consiglio 13
Alyssa Quiday 21 Ann Drake 10
PAGE 13
WakeMed Raleigh Michelle Portee Anuyuga Sampathkumar Deneen Taylor
Campus Emily Proctor Lola Shields Scott Falkner
Audrey Reynolds Eileen Tschopp Joanne Stella
Mary Scott Bennett Megan Skillen Akash Sinha Brenda Willoughby
Jessica Brittain Tanisha Spencer Megha Sinha Bouchra ElQani
Courtney Brown Corey Stafford Courtney Dupree Steve Hawkins
Janaye Bryant Parthenope Darcy Dupree Sarah Neuman
Jennifer Chou Triantafyllidis Rohini Vannikumar Suzanne Askar
Allen Craft Nikki Jarmin Jo Sharples
Miheret Daba WakeMed Cary Hospital Jerry Luddington Rebecca Cavari
Cindy Dickens Kim Luddington Aditi Senthilnathan
Michelle Glawe Robert Bird Eileen Kelly-Greenblatt Lakshmi Nallamothu
Shakita Graham Margaret Knox-Ingle Han Nguyen Elise speaks
Andrea Ingalls Andrea McLamb Megan Walter Sahar Kazemazdeh
Carrieline Johnson Sara Niazi Patricia Lowery Ashley Bullard
Joyce McGee Rebecca Pelkey Libby Jones Greg Martin
Sylvia Poole Rohan Rajeev Kyle Goodman
Thinking of the
Following Volunteers Our Condolences To
WakeMed Raleigh Campus WakeMed Raleigh Campus
Courtney Brown Cindy Dickens: death in the family
Norma Bryant
Alma Gill: death in the family
Lynn Burton
Joan Gay Sally Perdue: death in the family
Evelyn Johnson Sarah Pierson: death in the family
Juanita Jolly
Joyce McGee WakeMed Cary Hospital
Jesse Murphrey Tandra Burson: death in the family
Michael Courchesne: death in the family
WakeMed Cary Hospital
Pat Dorry
Gloria Murphy
Jean Sessler
PAGE 14
Volunteer Orientation Calendar of Events
WakeMed Raleigh Campus WakeMed Raleigh Campus
• Thursday, April 2, Conference Dining Room, 5:30 pm
– 8:30 pm T-Fal/Dynamic Cookware, Wednesday, May 5,
• Wednesday, April 15, Conference Dining Room, 1 pm 2009, Andrews Center Rooms 1 & 2, 7 am—4 pm
— 4 pm
• Monday, May 11, Conference Dining Room, 5:30 pm Volunteer help is needed, please call 919-350-
– 8:30 pm 8293 to sign up.
• Wednesday, May 2, Conference Dining Room,
9:30 am — 12:30 pm
WakeMed Cary Hospital
WakeMed Cary Hospital
Uniforms 2U2, Monday, April 6, 7 am – 4 pm,
• Tuesday, April 7, Conference Center, 5:30 pm – 9 pm
Conference Center
• Tuesday, April 21, Conference Center, 8:30 am – 12 Heart Saver Class: - Thursday, April 2 and Tues-
pm day, May 5.
• Tuesday, May 5, Conference Center, 5:30 pm – 9 pm
Call Education Services 350-2409 to register.
• Tuesday, May 19, Conference Center, 8:30 am – 12
Tour Dates
Congratulations
WakeMed Raleigh Campus
• Wednesday, April 1, Volunteer Services,
1 pm – 2:30 pm
• Thursday, April 16, Main Visitor Lobby WakeMed Raleigh Campus
• (Near Gift Shop), 6 pm – 7:30 pm Congratulations to volunteer Rebecca Pareja on her
• Wednesday, May 13, Volunteer Services, acceptance in to Wake Forest Medical School.
9:30 am – 11 am
• Monday, May 19, Main Visitor Lobby Happy Anniversary to volunteer Roy Beasley and his
(Near Gift Shop), 6 pm – 7:30 pm wife Edna, who celebrated 56 years of marriage on
April 5, 2009.
To register, please call 919-350-8293 Happy Anniversary to volunteers Ben and Wanda
Citero, who celebrated 55 years of marriage on Febru-
WakeMed Cary Hospital ary 20, 2009.
• Thursday, April 9, Volunteer Services, 7 pm
Congratulations to captain Walt Martin, son of volun-
• Thursday, April 23, Volunteer Services, 10 am
teer Carl Martin and his wife Velma, upon his retire-
• Thursday, May 7, Volunteer Services, 7 pm
ment from the Wake County Sherriff’s Department
• Thursday, May 21, Volunteer Services, 10 pm
after 30 years of service.
To register, please call 919-350-2363. Congratulations to volunteer Sophia Malik on her up-
coming wedding to Adnan Mustafa on April 11, 2009.
PAGE 15
Thanks for Your Sewing
Donations Contributions
WakeMed Raleigh Campus The efforts of our talented sewing volunteers bene-
• Lefaye Gillard—stuffed animals fit WakeMed Health & Hospitals by providing us
• Sheri Deaver—magazines with beautiful handmade items made especially for
• Nancy Taylor—magazines our patients – young, old, big and small. These
• Carol Williams—UNC stuffed animals gifts, made with such love and attention to detail,
• Magdalene Williams—stuffed animals add a dimension of comfort and care that is second
to none.
WakeMed Cary Hospital Many thanks to the individuals in our community
• Ashley West—stuffed animals
that sew independently and deliver their treasures
each month, to the individuals who sew and also
participate in our in-house volunteer programs and
to the sewing groups who meet on a regular basis.
Still have Christmas Cards All Sewing Volunteers will receive formal name
recognition in conjunction with the Annual Awards
around the house? and Recognition functions that will be held for each
Instead of throwing your Christmas WakeMed volunteer organization, The Volunteers
Cards in the trash, bring them in to the at WakeMed Cary Hospital and The Volunteers at
Cary Volunteer Services office. Vol- WakeMed Raleigh Campus, in October 2009.
unteer, Joan Carson, transforms the
used cards into beautiful gift tags for WakeMed Raleigh Campus
next holiday season. Needles Club of Heritage
Happy Hearts of Heritage
Northern Wake Senior Center
Cary Senior Center
Threads of Love
Sunshine Seniors
If you would like for us to add your NC Museum of Art
special remembrance, anniversary, Countless individual sewers
births, etc., please call your not associated with sewing groups
Volunteer Services Department.
WakeMed Cary Hospital
WakeMed Cary Hospital Apex United Methodist Church
919-350-2363 Ann Foster Workshop
WakeMed Raleigh Campus Carolina Preserve Yarn Spinners
919-350-8293 Garner Senior Center – On the Mend
Harriet Kelner Workshop
Reedy Creek Baptist Church
Spring Arbor of Apex
Windsor Point Workshop
Countless individual sewers not
associated with sewing groups
PAGE 16
NURSING EDUCATION FUND CONTRIBUTION OPPORTUNITY
The Melissa Brown Memorial Nursing Education Loan Fund was established in memory of Melissa Brown, Great 100
Nurse and daughter of Peggy Brown, Manager of 3C Urology/Renal/Cardiology. The Volunteers at WakeMed Raleigh
Campus have administered this fund since 1991. The fund provides financial assistance to individuals seeking nursing
degrees from North Carolina colleges and universities. Please consider a contribution to this fund to support nursing
education and career development. For more information contact: Susan Hester, Director of Community Services at 350-
8005. Complete the form below and return to the Volunteer Services department at WakeMed Raleigh Campus.
MELISSA BROWN MEMORIAL NURSING EDUCATION LOAN FUND
____________________________
Donor Name Address
AMOUNT OF DONATION: ___________________ In Memory/Honor of:
Mail to: The Volunteers at WakeMed Raleigh Campus Acknowledgment to be sent to:
Attn. Susan Hester, DCS Name
P.O. Box 14465
Raleigh, NC 27620-4465
Address
Please make your check payable to: The Volunteers at WakeMed Raleigh Campus
BLOSSOMS FOR LIFE CONTRIBUTION OPPORTUNITY
A special program developed by The Volunteers at WakeMed Cary Hospital, Blossoms for Life is a unique way to say
thank you for care you have received, to remember a loved one, to celebrate the birth of a child, to celebrate an anniver-
sary or to recognize special people and events. Recognition of the Blossoms for Life donors, memorials and honoraria are
on display in the Cary Hospital Conference Center. All gifts received by Blossoms for Life are used to fund programs
and services throughout the hospital. If you are interested in making a contribution, please complete the form below
and return the Volunteer Services department at Cary Hospital.
BLOSSOMS FOR LIFE CONTRIBUTION OPPORTUNITY
____________________________
Donor Name Address
AMOUNT OF DONATION: ___________________ In Memory/Honor of:
Mail to: The Volunteers at WakeMed Cary Hospital Acknowledgment to be sent to:
WakeMed Cary Hospital Name
1900 Kildaire Farm Rd
Cary, NC 27518
Address
Please make your check payable to: The Volunteers at WakeMed Cary Hospital
Department of Volunteer Services
3000 New Bern Avenue
Raleigh, NC 27610-4465
