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Ottawa County’s Gatekeeper Training 2009 •Last update 10-12-09 Your Gatekeeper Trainers Tory Heilman Outreach Specialist The Ability Center of OC Melanie Gyde Patient Navigator American Cancer Society Dianne Mortensen Executive Coordinator OC Senior Resources Gatekeeper Training 2009 No Wrong Door Sponsors United Way Mental Health and Recovery Board Ottawa Residential Services OCTA WSOS The Ability Center of Ottawa County Ottawa County Commissioners •Ottawa County Senior Resources •Ottawa County Job and Family Services •Ottawa County Health Department Gatekeeper Training 2009 Special Thanks Peace Lutheran Church For Location Thanks to Ottawa Residential Services for the Food and Beverages today! Gatekeeper Training 2009 The Big Question Why are you here? Gatekeeper Training 2009 The History Wood County No Wrong Door Various Community Surveys The Planning Committee The No Wrong Door Concept The Present The Future Gatekeeper Training 2009 The PROTOCOL ENGAGE Listen and help the caller formulate and communicate needs or request. DIRECT Give caller the number and contact person at the agency best able to help the caller. ASSURE Give your name and ask the caller to call back if your initial advice was not successful. Ask for the caller’s name and number if appropriate. Treat people like you would want to be treated! Gatekeeper Training 2009 Asking the Right Questions The Key to engaging the person in need is knowing what questions to ask. Gatekeeper Training 2009 The Questions 1. What county do you live in? 2. Is there a minor child in the home? 3. Are you or is there a veteran in the home? 4. Do you have an eviction or termination notice? 5. Where/Who have you called already? Gatekeeper Training 2009 Definition of Crisis A Crisis is a disruption of the balance in a person’s life. The person in crisis faces a problem that he or she cannot handle with the coping skills that he or she has developed, or solutions that have worked in the past are not effective in the current situation. Gatekeeper Training 2009 Concepts of Helping 1. Each client is an individual in his or her own right 2. Each client is entitled to respect for his or her dignity as a human being 3. Each client has a right to express his or her attitudes and opinions 4. Each client has a right to make his or her own decisions Gatekeeper Training 2009 Basic Intervention for Gatekeepers 1. Identify the problem 2. Clarify the client’s expectations 3. Clarify the gatekeeper’s expectations 4. Help the client accept responsibility Gatekeeper Training 2009 Spotlight on Businesses Sutton Center 1854 East Perry Street Port Clinton, OH 43452 1. Nurse Mid-wives of Bay Park Community Hospital 2. Stein Hospice 3. United Way 4. American Red Cross 5. WSOS Community Action Commission 6. Independent Choices 7. Family and Child Abuse Prevention 8. YWCA Childcare Resource and Referral 9. Salvation Army 10. Ottawa County Transitional Housing Gatekeeper Training 2009 Nurse Midwives of Bay Park Community Hospital Offer Services to Women and their families: •Well Women Gynecology •Menopause health management •Family-oriented prenatal visits and birth experience •Alternative pain control methods during labor •Diagnosis and treatment of Sexually-transmitted diseases •Family planning •Breastfeeding support from certified lactation consultants Located at the Sutton Center (419)734-3129 Gatekeeper Training 2009 Stein Hospice Serves terminally ill and their families •Team approached care •Available 24 hours a day, 7 days a week •Bereavement services are also available to anyone who has lost a loved one regardless of whether they died in the hospice program. Bereavement program serves ages 3 and up •Individual and group counseling •Hospice is covered by Medicare, Medicaid and most private insurance companies Located at the Sutton Center 1-800-625-5269 Gatekeeper Training 2009 United Way Gatekeeper Training 2009 American Red Cross – Ottawa County • Congressional mandate to help Americans prevent, prepare for, and respond to emergencies •Business hours Mon. – Fri., 8:30 a.m. – 4:30 p.m., 419 734-1100 •Available 24/7; after hours number, 1-888-590-0098 •Disaster Relief – emergency needs for those affected by disaster including, food, clothing, shelter, health and mental health needs •Armed Forces Emergency Services – emergency communication for members of military and their families. Also can work with military families and military retirees to secure emergency financial aid •International family tracing services; international and humanitarian law resource •Adult/Infant/Child CPR and first aid training; scholarships available •Childcare provider training •Tele-Care program – reassurance calls to the homebound, Mon. – Fri. •Weekly blood pressure screenings •Many volunteer opportunities; training for disaster services – always free of charge Gatekeeper Training 2009 WSOS Community Action Commission Family Development Center (419)734-2652 Hours: M-F 9AM to 4PM or by appointment • Homeless Prevention Program aids people at high risk • HomeNet programs offers transitional housing for homeless • Housing program for disabled individuals • HEAP program offers utility assistance • Weatherization program for home owners • Air conditioner program • Offers advice & financial aid to 1st-time home buyers Child Development Center Provide day care services & run Head Start program •Center Base Children attend classes Monday through Thursday for 3 ½ hrs day. Home Base families receive a Home visit each week and attend a group socialization day twice a month. •WSOS contracts with several child care center in Ottawa County to provide enhanced services to children Gatekeeper Training 2009 Independent Choices Non-Profit Support Provider Agency • in-home support for Board of DD in Ottawa, Erie and Sandusky Counties • Financial Management • transportation • daily living skills training and support • assistance with medication and medical appointments • emergency respite care • contact Monday through Friday: (419)732-0155 Gatekeeper Training 2009 Legal Aid of Western Ohio • Fees: none, but clients must qualify based on income • By appointment only • Civil cases only – not allowed to handle criminal cases • Four primary areas of legal assistance - Family law (domestic violence) - Government benefits - Health care - Housing (eviction defense) • Rural Program –Legal aid for low-income clients - education - senior citizen issues -employment - consumer problems -disability discrimination • Migrant Program –Legal aid for migrant farm workers - employment - education - immigration. Gatekeeper Training 2009 Big Brothers Big Sisters of Ottawa County •Matches children with an adult mentor •Ages 7-16 •Provides extra attention time and support for youth primarily from single family homes •Local Office located at The Sutton Center •Available by appointment •(419)354-2113 Volunteers are always needed please inquire if interested in volunteering Gatekeeper Training 2009 Family and Children Abuse Prevention Center Monday through Friday: 8:00am-4:30pm (419)734-3266 •Serve victims of domestic violence, assault, menacing, or stalking •adults 18 years and older • male or female • may serve minors only if defendant is an adult and with permission of a legal guardian • Services for clients seeking CPO/SCPO Gatekeeper Training 2009 YWCA Child Care Resource & Referral The mission of YWCA Child Care Resource & Referral is to improve the quality, availability, accessibility, and affordability of child care to parents, as well as providing consumer information to parents and providers. •Assist parents in locating and evaluating affordable, quality child care in 16 Counties of Northwest Ohio •Resource for child care providers, employers and policy makers •Contact: (419)732-7807 or 800 632-3052 Gatekeeper Training 2009 The Salvation Army-Social Service Office • Office in Port Clinton – Office Hours 9am-5pm (419)732-2769 – Serving Ottawa County Residents – Call for Appointment • Provides Emergency Assistance – Emergency Food, Shelter & Clothing – Rent & Mortgage Assistance – Prescription medicine Assistance – Emergency Transportation Assistance – Utility Disconnection & Reconnection • Programs & Services – School Supply Assistance – Holiday Gift & Winter Coat Assistance • Disaster Services – Assists First Responders with emergency assistance Gatekeeper Training 2009 Ottawa County Transitional Housing Family Case Management Business Hours: Mon-Fri 8:30 to 4:30 (419)734-9494 Ruth Ann’s House • transitional housing to homeless women and homeless women with children • must be homeless and meet 35% income guidelines Direct Housing • Provide 6 months rent and security deposit for homeless women and homeless women with children Non-Residential Housing Services • Support Services • Emergency Assistance • Case Management Gatekeeper Training 2009 Take Five BREAK TIME! Gatekeeper Training 2009 Agency Spotlight Office Hours: M-F~8-4 Phone: 419-898-6459 Dianne Martin Mortensen, M.Ed, CTRS~Executive Coordinator Kim Sedlak~Senior Resource Clerk Shelley Seamon~Fiscal Clerk Gatekeeper Training 2009 Ottawa County Senior Centers Genoa Senior Center Elmore “Golden Oldies” Monday, Wednesday, and Senior Center Friday Tuesday & Thursday 419-855-4491 419-862-3874 Oak Harbor Port Clinton „Harbor Lights‟ Senior Center Senior Center Tuesday, Thursday, and Monday & Wednesday Friday 419-898-2800 419-734-1481 Danbury Senior Center Put-in-Bay Senior Center Monday thru Friday Various Days 419-798-4101 419-285-5501 Home Delivered Meals 877-898-6459 CANCELLATION PHONE NUMBER 1-877-436-3257 Home Care Services Provided by: OPTIONS for Independence Office Hours - Tuesday’s 9:00-11:00am Located at 8200 W. State Rt. 163 Oak Harbor 1-888-676-4667 or 419-898-4269 Alzheimer's & Respite Care DayBreak Adult Day Services (located at Ottawa County Riverview Healthcare Campus) 8180 W. State Rt. 163 Oak Harbor 419-898-2851 Senior Services • 60+ Clinic • Farmer’s Market Heritage Health Care Coupons 1-800-811-0320 • OCTA Transportation • Drug Repository Support for Medical Program • Ottawa County Senior • 911 Cell Phones for Services Directory Seniors • AARP Tax Services • File of Life Program • Homestead Exemption • Medicare Part D Review Tax Information 1-877-898-6459 or 419-898-6459 ANNOUNCING…… Ottawa County Senior Resources is on the Web! http://www.co.ottawa.oh.us/ocseniorresources/index.htm If you think growing older means winding down, staying in, and saying good-bye to your active years… It’s time you take a look inside… Check it Out! 1-877-888-9445 Ottawa County Senior Information Line Updates for Seniors on the happenings of our County. Area office on Aging of NWO, Inc. Business hours: Mon-Fri 8:30am-5pm 1-800-472-7277 www.areaofficeonaging.com • Serves Seniors age 60 plus and their families • Provides Information and Referral • PASSPORT Program – in home care program for frail seniors • Assisted Living Waiver – financial assistance for eligible individuals 21 plus to live in contracted assisted living facilities • Long Term Care Consultation- Free in Home assessments of needs and discussion of community resources with individuals and their families Gatekeeper Training 2009 Long Term Care Ombudsman with Advocates for Basic Legal Equality Business Hours: Mon- Fri 9:00am to 5pm 1-800-542-1874 419-259-2891 • Free service •Advocates for quality care for all residents of nursing homes, adult care facilities, and consumers receiving in-home care services. •Works with consumers to resolve problems/concerns about quality of care and residents’ rights •Provides information about facility selection in a ten county area •Provides information relating to Medicaid and Medicare and other programs affecting long term care services •Provides a complete list of resident rights as mandated by Ohio legislation Gatekeeper Training 2009 Spotlight on Business Ottawa County Department of Job and Family Services 8043 W. St. Rt. 163, Oak Harbor 419-898-3688 Gatekeeper Training 2009 Ottawa County Department of Job and Family Services Stephanie Kowal, Director 8043 W. State Route 163, Suite 200, Oak Harbor, OH 43449 (419) 898-3688/ 1-800-665-1677 Income Maintenance • Food Stamps • Cash Assistance (OWF) • Medicaid • PRC • Cost Recovery Child Support Enforcement • Establish, collect and distribute child support obligations • Locate absent parents • Establish paternity • Enforcement tools Family, Adult, and Children Services Unit • Reports of Abuse or Neglect • Investigations • Protective Services (Adult and Children) • Substitute Care • Subsidized Childcare • Emergency Financial Assistance Workforce Development • Business Services • Job Seeker Services • Training and Supportive Services Family and Children First Council • Coordinate youth related programs and organizations in County • Wrap Around/ Family Preservation • Help Me Grow How to Reach Us • Location: – Ottawa County DJFS 8043 W. State Route 163 Oak Harbor, OH 43449 • Phone: 1-800-665-1677 or 419-898-3688 • Hours: – Monday – Friday, 8:00 a.m. to 4:30 p.m. – Tuesdays, 8:00 a.m. to 6:00 p.m. Department Contact Information • Income • Workforce Development: Maintenance: – Connie Cornett – Connie Cornett • Administrative/ Agency • Family, Adult and Questions: Children Services: – Stephanie Kowal – Janice Zipfel • Family and Children First • Child Support: Council: – Tracy Armentrout – Ralph Yoss Ottawa County Veterans Service Office Veterans serving Veterans since 1886 •Provide Temporary Emergency Financial Assistance to county veterans and their dependents: •Utilities • Rent/Mortgage • Clothing •Food • Personal Hygiene • School Supplies NOTE: Must be residents of Ottawa County 90 days prior to application • Transportation VA Medical Centers and Community-Based Outpatient Clinics. Gatekeeper Training 2009 Ottawa County Veterans Service Office Veterans serving Veterans since 1886 • Advocate and assist in filing claims with the Department of Veterans Affairs: • Disability • Healthcare • Home Loan Guaranty • Education and Training • Burial Benefits • Life Insurance • Dependents’ and Survivors’ Benefits •Assist in ascertaining military documents and/or awards. • Schedule Tours/Transportation/Assist in applying for the Ohio Veteran’s Home. •Provide Flag case, Flag and Grave Markers to family. Gatekeeper Training 2009 Ottawa County Veterans Service Office Veterans serving Veterans since 1886 Ottawa County Veterans Service Office 8444 West State Route 163 Suite 102 Oak Harbor OH 43449 (419)898-2089 8:30 a.m. to 4:30 p.m. Monday-Friday Gatekeeper Training 2009 Food Assistance The Food Assistance Program formerly Food Stamps Dept. of Job & Family Services 419.898.3688 or 800 665.1677 WIC Program (Women, Infants & Children) Ottawa Co. Health Department 419.734.6800 or -800.788.8803 Served Meals The Gathering St. John Lutheran Church offers a hot meal the last Thursday of the month(4:30 – 6:00 PM) 207 Adams Street, Port Clinton Faith House Port Clinton Church of the Nazarene offers a hot meal every Wednesday evening at 6:00 PM (free supper) Danbury Senior Center Free meal 2nd Saturday of the month for the recently unemployed in Marblehead and Danbury Township. Emergency Groceries United Way 419.734.6645 or 866.394.8848 Gatekeeper Training 2009 Food Assistance Great Food for All • GREAT FOOD FOR ALL is a food provisions company that works side by side with organizations , non-profits , churches and dedicated individuals who wish to assist their communities with high quality food at a fraction of grocery store prices. • Open to all - no income eligibility requirements. • Good way for working families to stretch their food budget. • Basic food packages available include meat, vegetables, fruit, cereal and dessert. • Cost is usually $30.00 Enough food for one week for a family of four! • Special meat and chicken combo boxes are available for an additional charge of $15- 20 with the purchase of a basic package. • Orders are placed and paid for in advance. Pick-ups are Saturday mornings • Cash or Food Stamps • Local sites • Marblehead Chapel on the Lake • St John’s Lutheran Church Oak Harbor • Consumers of The Oak House In Port Clinton may order and pick up food at The Oak House • Ordering information also available at The Sutton Center and area food pantries. Gatekeeper Training 2009 Food Assistance Food Assistance East Side of Ottawa County • Danbury Food Pantry at St. Paul's Lutheran Church, 541 Church Road, Marblehead - 3rd Saturday 9 - 10 AM • St. Vincent de Paul Society 109 E. Perry Street, Port Clinton Regular food giveaway every other Saturday 9:00 – 10:30 am • Other Food Assistance • Erie Shores Assembly of God Port Clinton By referral from United Way • Oak House Club House Port Clinton For Club House Members Gatekeeper Training 2009 Food Assistance Food Assistance West Side of Ottawa County • St. Paul’s United Church of Christ 165 Toussaint, Oak Harbor Open Monday and Thursday 9:00 AM to noon • Elmore Grace Evangelical Lutheran Church, • 19255 Witty Road, Elmore - Last two Fridays of the month 9:00 to noon • Genoa Trinity United Methodist, 313 S. Main Street, Genoa – 2nd Saturday at 10:00 AM 4th Thursday of the month 3:30 - 5:00 PM. • Elliston Zion United Methodist Church (Angel Food Ministries) • 2212 18045 North Williams street, Elliston - Oct Gatekeeper Training 2009 Food Assistance Seasonal Food Assistance Christmas • Holiday Bureau Judy Just 419.798.4163 • Volunteers of America 419.734.5952 • Delivered Meals • Home Delivered Meals c/o Ottawa County Senior Resources 419.898.6459 or 877.898.6459 • Mobile Meals of Port Clinton c/o Magruder Hospital 419.734.3131 Gatekeeper Training 2009 Prescription Assistance •Community by Community • Call United Way 419-734-6645 •Ottawa County Rx Card •Medical/Financial Counseling •Magruder Hospital 419-734-3131 •Drug Depository •Ottawa County Senior Resources •419.898.6459 or 877.898.6459 •Disability Specific organizations • Various web-sites (see handout) Gatekeeper Training 2009 Rent & Mortgage Payment Assistance Programs •The Salvation Army (419)732-2769 • -Emergency Rent assistance •Ottawa County Transitional Housing, Inc. (419)734-9494 • -emergency rent to female heads of households •United Way (419)734-6645 • -Emergency assistance/ through churches and community funds •Ottawa County Veterans Services 1-800-610-8872 • -Rent and Mortgage assistance to veterans •Volunteers of America (419)626-6505 • - First month rent and assistance programs for veterans, age 62 and • older, persons with mental disabilities, and people who are homeless •Ottawa Co. Dept. Job and Family Services (419)898-3688 • -Rent & mortgage assistance must have minor in the home •Sandusky Metropolitan Housing Authority • -Section 8 applications. (Waiting list) must pick up applications •WSOS (419)734-2652 • -Home Net Program: Rent, Mortgage Lenders, weatherization, etc Gatekeeper Training 2009 Home Purchasing/Ownership Assistance Programs •WSOS 1-800-775-9767 • -First Time Home Buyer Program, Down Payment Assistance •Habitat for Humanity (419) 734-7074 • -First Time Home Owner, no interest mortgage, new build •OHPCDC/Conestoga Program (419)734-6645 • -Accelerated equity mortgage program •USDA - Grants and loans for first time home buyers in rural counties in ohio Gatekeeper Training 2009 Foreclosure Assistance •United Way 2-1-1 www.unitedwayottawacounty.org 800.650.4357 from pay phone •Consumer Credit Counseling of Northwest Ohio 800.355.2227 or 419.531.2227 www.cccservices.com • HUD Certified Counseling Agency •Foreclosure Intervention Hotline www.995hope.org 888.995.4673 •Ohio Home Rescue Fund managed by the Homeownership Preservation Foundation. •Ottawa County Job and Family Services 800.665.1677 or 419.898.3688 •Mortgage assistance. •Legal Aid of Western Ohio www.lawolaw.org 800.224.7914 or 800.857.8908 Gatekeeper Training 2009 Foreclosure Assistance •These organizations can help: •Ottawa County Treasurer: www.ottawacountytreasurer.org •Robert J. Hille 800.788.8803 or 419.734.6750 •Payment plans for current taxes or delinquent taxes • Information on reducing property tax •Ottawa County Transitional Housing 419.734.9494 • Individual and family support services •WSOS Community Action Commission www.wsos.org 800.775.9767, 419.734.2652 or 419.639.2802 • Mortgage Assistance Program/HUD Certified Counseling Agency • Veterans Service Commission 800.610.8872 or 419.898.2089 •• Provides mortgage assistance to veterans Gatekeeper Training 2009 Brush Arbor Care and Share Hours: Wednesday 9:00am-12:00pm Friday 2:00-5:00pm 924 Lake Street Gypsum, OH 43433 MAILING: PO Box 65 Gypsum, OH 43433 •(419)732-2577 Service/Intake •You may also contact United Way 2-1-1 for additional hours and service •MISSION STATEMENT: To help anyone in need of clothing, furniture or household items. All items are donated to the facility and donated back into the community through the church. Gatekeeper Training 2009 Liberty Center of Sandusky County Inc. • Shelter for men, women, or families • Located at: 142 E. State St Fremont, Ohio • Must fill out an application • Must perform a background check • The shelter is accessible 24 hours a day • (419)332-8777 Gatekeeper Training 2009 Crossroads Run by Volunteers of America • Shelter serves homeless men, women, and families • Emergency Shelter • Case management, health care and self efficiency services • Located at: 1843 Superior Street Sandusky, OH 44870 • (419)626-6505 Gatekeeper Training 2009 Volunteers of America • provides low income housing, emergency shelter, or transitional housing to men, women, or families •Low income housing for persons with mental disabilities, persons who are age 62 or over, veterans and the homeless. •Food Pantry and Holiday Food Basket Program •Scholastic Books program- provides books, games, and crafts to needy kids in Ottawa County •Corason Place housing for individuals with a physical disability (Erie County). •operate Adult Care Facilities and subsidized apartments in Erie and Ottawa Counties for individuals with mental illness. • (419)626-6505 Gatekeeper Training 2009 Low Income Housing Low Income Rentals •Bay Meadows (419)734-5002 • -HUD housing: subsidy based rentals •Lakeview Estates (419)732-2405 • -HUD housing: subsidy based rentals •Ottawa Residential Services, Inc. (419)734-7622 • -low income to moderate income rentals •-HUD housing-accessible subsidy rentals •Volunteers of America (419)626-6505 • -low income housing, housing for people with chronic mental disabilities, • Veterans housing, age 62 plus housing •Transitional Housing •Ottawa County Transitional Housing • -Transitional Housing available at Ruthann’s House for Homeless Women & children with a priority to domestic violence victims •Volunteers of America • -Transitional Housing available through referrals from the Giving Tree mental health services for person with mental disabilities Gatekeeper Training 2009 Let’s Eat! LUNCH TIME! Gatekeeper Training 2009 Agency Spotlight Ottawa County Health Department 419-734-6800 Or toll free in Ottawa County 1-800-788-8803 Gatekeeper Training 2009 Home http://www.ottawahealth.org About Us Hot Topics Nursing ronmental Health Office Hours: Monday through Friday - 7:45am to 4:30pm ealth Education Ottawa County General Health District Mission Statement ency Preparedness The primary mission for the Ottawa County Health Department •Prevent Disease and Disability •Prolong Life •Promote Health and Individual Efficiency Influenza FDA Recall Announcements Vital Statistics Shingles Vaccine Available! Notice of Privacy Practices nks of Interest Ottawa County Health Department NURSING Public Health •Skilled Home Health Care (RN, PT, OT, ST, Aide) •Homemaker/Chore Services •Communicable Disease Investigation •Bureau of Children with Medical Handicaps (BCMH) •PKU Testing and Newborn Assessment •School Nursing Services •Help Me Grow Gatekeeper Training 2009 Ottawa County Health Department NURSING Clinics •Immunization •Well Child •TB Skin Testing •Family Planning •Sexually Transmitted Disease (STD) •WIC (Women, Infants & Children) •Detention Facility and Minimum Security Sick Call Gatekeeper Training 2009 Ottawa County Health Department ENVIRONMENTAL HEALTH Programs Supported by State Law or Regulation •Recreation Parks •Manufactured Home Parks •Swimming Pools & Bathing Places •Marinas •Food Service Operations Gatekeeper Training 2009 Ottawa County Health Department ENVIRONMENTAL HEALTH Programs Supported by State Law or Regulation •Food Vending Operations •Household Sewage Disposal Systems •Household Water Systems •Rabies Control •School Sanitarian Gatekeeper Training 2009 Ottawa County Health Department ENVIRONMENTAL HEALTH County Programs •Emergency Response •Water & Sewage Investigation •Nuisance Investigation •Insect/Rodent Control •Housing •Tattoo and Body Piercing Establishments Gatekeeper Training 2009 The Protocol in Action • Scenario #1: My husband lost his job and our mortgage payment is overdue…. ENGAGE DIRECT ASSURE • Scenario #2: My sons rent is a month past due and his landlord is threatening to evict him… ENGAGE DIRECT ASSURE •Scenario #3: I need help with my electric… ENGAGE DIRECT ASSURE •Scenario #4: My wife lost her job and our rent is overdue… ENGAGE DIRECT ASSURE Gatekeeper Training 2009 Agency Spotlight Ottawa County Transportation Agency OCTA provides quality, accessible, cost effective, and safe public transportation for Ottawa County. Gatekeeper Training 2008 OCTA Public Transit • OCTA provides specialized transportation services within Ottawa County and to Lucas, Seneca, Huron, Wood, Erie and Sandusky Counties on a scheduled basis. – In-county service operates from 6 a.m. to 8 p.m. on Monday through Saturday. Sunday 6 a.m. to 6 p.m. – Out-of-county service is scheduled to: • Toledo – M-W-F from – 8 a.m. to 4 p.m. • Sandusky – Weekdays – 8 a.m. to 4 p.m. • Fremont – Weekdays – 8 a.m. to 4 p.m. – Please call our office to schedule all other out-of-county trips. Public Transit Fares • In-county fare is $2.50 one-way for the first township & 50 cents each additional township. • Lucas/Seneca/Huron Counties - $10.50 one-way • Erie/Sandusky/Wood Counties - $ 5.50 one-way • Eligible Senior Citizens and Disabled Citizens are half-fare. Scheduling Transit Service • OCTA provides planned transportation and our system is designed to accommodate the special needs of hundreds of riders daily. • Trip requests must be made a minimum of 24 hours in advance for in-county service. • Trip requests for out-of-county service must be made a minimum of 1 week in advance. • Trip requests are accepted in our office: – Monday through Thursday from 7 a.m. to 3 p.m. – Friday from 7 a.m. to 2 p.m. Scheduling Transit Service continued… • When making a reservation, please be prepared to furnish the rider’s name, pick up point, destination, duration of trip, a telephone number, and if any accommodations such as wheelchair or a personal attendant are necessary. OCTA Office Contact Information • (419)898-RIDE (7433) • (888)898-RIDE toll free • Ohio Relay (800)750-0750 Transportation Agency-Related Services Independent Choices 419-732-0155 Clients and their families Innovative Support Services 419-898-5409 Clients who attend Day services in Oak Harbor Ottawa County MR/DD 419-898-0400 Medical, educational, Employment for qualifying Ottawa County Clients Ottawa County Senior Resources (senior centers) 419-898-OCTA Contact OCTA for all senior transportation needs Ottawa County Department of Job & Family Services 419-898-3688 Low-income clients-basic needs. Enhanced Program (medical app'ts) Job Find Program (employ., training, etc.) Low-income eligible residents Gatekeeper Training 2009 Transportation Ottawa County Educational Service Center 419-855-3589 School age riders. Career Camps & PIC Program.Leadership, tutoring & job skills training. (Subject to availability of funding) Rural Opportunities 419-354-3548 Migrant camps, Hispanic community. Youth/family unity & educational programs. Subject to availability of funding. WSOS 419-734-2652 Migrant program Veterans Assistance Center 1-800-610-8872 Transport VA patients only. Volunteers of America 419-626-6505 Gatekeeper Training 2009 Transportation Other transportation-related resources or services • Salvation Army 419-732-2769 Provides money for gasoline once/year – limited to availability of donations. • Share-A-Ride 419-241-1919 Get connected with people going your way. • Vehicle Repair (Dept. of Job & Family Services) 1-800-665-1677 Car repairs for low-income individuals with minor children for work purposes • Ottawa County Board of Elections Provide transportation to and from voting booths on voting days 419-898-3071 or 1-800-697-9807 Gatekeeper Training 2009 Rehabilitation Services Commission Vocational rehab services for people with disabilities: Bureau of Vocational Rehabilitation (BVR) serves People w physical, mental & emotional disabilities. Ottawa County Vocational Rehabilitation Counselor: Gale Kline (419)625-8819 Bureau of Services for the Visually Impaired serves people with low vision or blindness. Ottawa County Vocational Rehabilitation Counselor BVR : Bobbi Miga (419)866-5811 Fees: none (must be eligible) Continuing education, supplies & books Work adjustment training Tools & equipment, assistive or adaptive devices Job placement, training and follow-up. Gatekeeper Training 2009 Ottawa County Board of MR/DD Hours: M- F, 8- 4 www.OCBMR.org (419) 898-0400 • Service & Support Administration toll free: 866-755-4440 • Transportation (contracted through OCTA) • Family Support funds disbursement •Family Support Specialist / Advocacy • Benefit Coordination • Senior Enrichment programs • Employment: Sheltered, Supported and Community (contracted through Riverview Industries, Inc.) •Affordable housing development and management (contracted through Ottawa Residential Services Inc.) • Nursing Consultation • Supported Living funding for community residential support • Active Treatment and skills development Habilitation Center (Medicaid Program) • Early Intervention Developmental Therapy Coordination • Early Intervention Service Coordination (0-3 year olds) • Administration of Medicaid for waiver programs • 24-hour on-call emergency system •Major unusual incident investigation Gatekeeper Training 2009 The Ability Center Hours M-F 8:30-5 www.abilitycenter.org (419)734-0330 Assists people w/ disabilities to live their lives as independently as possible. Core services include: • Advocacy Services –Systems Advocacy – on issues such as education, transportation, housing and personal attendant care. • Community Living and Information Services • Equipment Loan Program • Youth and Independent Living Skills Services –Youth Leadership Group- for youth ages 13-19 with disabilities • Home Modification and Ramp Program • Nursing Home Transition Program • Independent Living Assistance Program Gatekeeper Training 2009 Sight Center of Northwest Ohio The Sight Center provides services that maximize the independence of individuals who are blind or visually impaired and minimize the incidence of blindness through education and prevention. Fees - - Sliding fee & third party (BSVI, Medicaid, Medicare, etc) • Rehabilitation Teaching • Orientation & Mobility • Technology Resource Center • Job Development Services and Employment Consultation • Visual Rehabilitation Assessment & Optical Aid Training • Education and Prevention of Blindness Services • Radio Reading Service (SCAN) • Talking Books • Roving Eye Mobile Unit Gatekeeper Training 2009 Community Health Services Located in Fremont Ohio medical:419.334.4428 Fees - sliding fee scale dental: 419.334.8943 • Ottawa County residents may obtain services • By appointment, but 24-hour crisis line is available • Provide prevention, outpatient, intervention and residential services • Evaluation, treatment & guidance to families of kids with emotional issues • Services for teen parents • Dental services • Migrant Services Gatekeeper Training 2009 Hospice Services • Stein Hospice • Odyssey Healthcare • 419.732.1787 • 419.887.6700 • Heartland Home Health and • Serves all Ottawa County Hospice residents diagnosed • 419.448.8518 or 800.505.7444 terminally ill • Cottage Cove at Riverview • Bereavement Services Healthcare • grief recovery program - • 419.898.2851 pain consults • Memorial Home Health and • Home care Hospice • Inpatient care Center • 419.545.6419 or 800.419.1555 • Hospice of Northwest Ohio • 419.661.4001 Gatekeeper Training 2009 Dental Center of Northwest Ohio • Fees - sliding fee scale, Medicaid 419.241.6215 • By appointment only • Provide dental care for children and adults • Mobile unit travels to nursing homes • Satellite site in Findlay • New mobile dental unit in Ottawa County •Located in front of Ottawa County Health Department. •Contact OC Health Department for dates and times Gatekeeper Training 2009 Take Five BREAK TIME! Gatekeeper Training 2009 TDH Enterprises, Inc. Business Hours: Mon-Fri 8:30-4:30 (419)732-1420 • Employment services for youth and/or clients of BVR •Income eligibility/ barrier • Youth must be eligible for serves through the Workforce Investment Act • Case Management, Tutoring, job seeking, job skills, job development, leadership development and financial assistance for post high school education • Call for appointment •YEP! (Youth Employment Program) •YEP! Requirements •Must be between the ages of 16-21 years of age. •Youthful offender and/or disengaged from the educational system. •Income eligible 200% poverty guidelines Gatekeeper Training 2009 Ottawa County Educational Service Center • Serve Ottawa County Residents only 419.855.3589 • Must be under the age of 21 • Audiological Services (hearing impaired) • Autism • Gifted and Talented • Home School Accreditation • Ohio Reads Program • Parent Mentors • Speech and Language • Visually Impaired • Youth-at-risk (drop outs/GED/job preparation) Gatekeeper Training 2009 Easter Seals of Northwest Ohio • Home Care Services (419)734-3031 • Home Care Caregiver Training • Children's Developmental Services • Durable Medical Equipment Loans • Child Passenger Safety Program • Special Needs Car Seats • Summer Camps / Camperships • Disability Awareness / Public Education Programs • Information and Referrals Gatekeeper Training 2009 The Ohio State University Extension Hours: M-F 8am-4:30pm (419)898-3631/1-800-322-4159 http://ottawa.osu.edu •Agriculture Services •Family and Consumer Services -Dining with diabetes -Family nutrition program • Monthly Spending Less, Living Better Classes -Financial management materials and trainings -Bankruptcy and debtor education -Childcare provider training •4-H Youth Development -Car Teens -After school collaborations -Community Clubs and summer camp •Community Development -Leadership Ottawa County Gatekeeper Training 2009 Joyful Connections www.joyfulconnections.com phone: 567-262-3181 fax: 567-262-3182 email: email@example.com By appointment only •may receive referrals from: •courts, attorneys, social workers, children services or self referrals •referral and orientation process required •Supervised exchanges-parents and grandparents can exchange their children for visitation; and •Supervised visitation-children can visit with one or both parents or grandparents Gatekeeper Training 2009 Family and Children First Council Hours: M-F, 8am-4:30pm 419-898-3688 ext 211 or 229 Serves any family with a minor child in the home • Family Preservation Program • Service Coordination for Multi- Need Families •Family Case Management • Child & Family Wraparound Teams •Help keep families together • Help children & youth succeed in school Gatekeeper Training 2009 Evaluation Did We Answer Your Questions? Gatekeeper Training 2009 Other Ways To Learn/ Evaluations • Lunch Topics • E-mail Updates •Please fill out an evaluation of today’s training so we know how we have done and what we could do better in the future. Gatekeeper Training 2009 Graduation! Gatekeeper Training 2009 The End THANK YOU! Gatekeeper Training 2009
"Gatekeeper Training 2001"