LD Calling - AT_T

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LD Calling - AT_T Powered By Docstoc
					MSA 2 - Long Distance and Network Based Services
The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.
The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.

CALNET 2 purchased or leased equipment will be used solely in support of CALNET 2 services.


                                      Service Identifier                                            RFP Section

     1      Long Distance Calling                                                                         6.2.3
     2      900 Service                                                                                   6.2.5
     3      Network Based Automatic Call Distributor (ACD) Features                                     6.2.6.1
     4      Network ACD - Basic Agent Package                                                          6.2.6.1.1
     5      Network ACD - Supervisor's Package                                                         6.2.6.1.2
     6      Network ACD - System Administrator's Software Package                                      6.2.6.1.3
     7      Network ACD Management Information System (MIS) Tracking                                   6.2.6.1.4
     8      Network ACD - Call Center Maintenance                                                      6.2.6.1.6
     9      Network Based Interactive Voice Response (IVR)                                                6.2.7
    10      Computer Telephony Integration (CTI) for Network Based ACD                                    6.2.9
    11      Toll Free Services                                                                          6.2.10.1
    12      International Toll Free Services                                                            6.2.10.2
    13      Operator Services - Long Distance                                                            6.2.11
    14      Calling Card Service                                                                         6.2.12
    15      Pre-Paid Calling Cards                                                                       6.2.12
    16      Audio Conferencing                                                                          6.2.13.1
    17      Net Conferencing Services                                                                   6.2.13.2
    18      Training                                                                                     6.2.15
    19      Other Services                                                                               6.2.16
    20      Alternate Payment Methods




                                                                         1 of 482                                                      Updated: 4/30/2010
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The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.3      Service Identifier: Long Distance Calling

Description of Service
AT&T will provide the State with the most reliable, robust and high-quality outbound long distance services through our SDN (Software Defined Network)
OneNet platform. The SDN platform will cost effectively support all inter-LATA, Intra-State, Inter-State, and International calling requirements. SDN is a custom
network service that will provide the State with a virtually private network with either dedicated (T1) and switched (Dial 1) access.
SDN is priced in six second increments with an initial increment (minimum) of 18 seconds. This applies to all domestic and international calling, except Mexico
which is billed in 60 second increments with a 60 second minimum.

Availability
AT&T‘s SDN Service shall be planned, designed, engineered and provisioned to process all minutes of usage ordered by the State, including InterLATA, Intrastate,
Interstate and International. AT&T SDN service is available throughout the United States and provides long distance calling to the following countries with
rates based on access type (dedicated and switched) and time of day (peak and off peak – peak is between 8am and and 4:59pm Monday thru Friday based
on the time of the callers location and off peak is for all calls where peak rates do not apply. For international calls, peak periods vary by country. See the
International rate table for specifics. The rates for Brazil, Canada, China, France, Germany Italy, Israel, Japan, South Korea, Mexico, Spain, Switzerland,
and the United Kingdom cover calls made any time).



                                                                                           Non-                                                   Delegation  Mandatory
                                                                        Additional       Recurring      Recurring       Unit of        Change     Required       or
     Feature Name            Identifier      Feature Description       Information        Charge          Rate         Measure         Charge      (yes/no) Non-Mandatory
Usage
IntraLATA Dedicated         IADD          Per minute charge for                        $ -             $     0.013   minute        $ -           No         Mandatory
to Dedicated Access                       IntraLATA Dedicated to
                                          Dedicated Access
IntraLATA Dedicated         IADS          Per minute charge for                        $ -             $     0.017   minute        $ -           No         Mandatory
to Switched Access                        IntraLATA Dedicated to
                                          Switched Access


                                                                                                                                                Revised: Amendment No. 2.1
                                                                                    2 of 482                                                            Updated: 08/18/2008
                                                                            Non-                                          Delegation  Mandatory
                                                            Additional    Recurring   Recurring     Unit of    Change     Required       or
     Feature Name      Identifier Feature Description      Information     Charge       Rate       Measure     Charge      (yes/no) Non-Mandatory
IntraLATA Switched to IASD       Per minute charge for                   $ -          $   0.017   minute      $ -        No         Mandatory
Dedicated Access                 IntraLATA Switched to
                                 Dedicated Access
IntraLATA Switched to IASS       Per minute charge for                   $ -          $   0.024   minute      $ -        No         Mandatory
Switched Access                  IntraLATA Switched to
                                 Switched Access
Intrastate/InterLATA   IEDD      Per minute charge for                   $ -          $   0.013   minute      $ -        No         Mandatory
Dedicated to                     Intrastate/InterLATA
Dedicated Access                 Dedicated to Dedicated
                                 Access
Intrastate/InterLATA  IEDS       Per minute charge for                   $ -          $   0.017   minute      $ -        No         Mandatory
Dedicated to Switched            Intrastate/InterLATA
Access                           Dedicated to Switched
                                 Access
Intrastate/InterLATA  IESD       Per minute charge for                   $ -          $   0.017   minute      $ -        No         Mandatory
Switched to Dedicated            Intrastate/InterLATA
Access                           Switched to Dedicated
                                 Access
Intrastate/InterLATA   IESS      Per minute charge for                   $ -          $   0.024   minute      $ -        No         Mandatory
Switched to Switched             Intrastate/InterLATA
Access                           Switched to Switched
                                 Access
Interstate Dedicated to ISDD     Per minute charge for                   $ -          $   0.013   minute      $ -        No         Mandatory
Dedicated Access                 Interstate Dedicated to
                                 Dedicated Access
Interstate Dedicated to ISDS     Per minute charge for                   $ -          $   0.017   minute      $ -        No         Mandatory
Switched Access                  Interstate Dedicated to
                                 Switched Access
Interstate Switched to ISSD      Per minute charge for                   $ -          $   0.017   minute      $ -        No         Mandatory
Dedicated Access                 Interstate Switched to
                                 Dedicated Access
Interstate Switched to ISSS      Per minute charge for                   $ -          $   0.024   minute      $ -        No         Mandatory
Switched Access                  Interstate Switched to
                                 Switched Access

                                                                                                                        Revised: Amendment No. 2.1
                                                                     3 of 482                                                   Updated: 08/18/2008
                                                                             Non-                                           Delegation  Mandatory
                                                             Additional    Recurring   Recurring      Unit of    Change     Required       or
      Feature Name        Identifier Feature Description Information        Charge       Rate        Measure     Charge      (yes/no) Non-Mandatory
International Calling Rates dedicated access - Select Countries
International Calling    INBZ       Per minute charge for                 $ -          $   0.2327   minute      $ -        No         Mandatory
–Brazil                             dedicated access
                                    International calling to
                                    Brazil
International Calling- INCA         Per minute charge for                 $ -          $   0.0359   minute      $ -        No         Mandatory
Canada                              dedicated access
                                    International calling to
                                    Canada
International Calling- INCH         Per minute charge for                 $ -          $   0.1712   minute      $ -        No         Mandatory
China                               dedicated access
                                    International calling to
                                    China
International Calling – INFR        Per minute charge for                 $ -          $   0.0984   minute      $ -        No         Mandatory
France                              dedicated access
                                    International calling to
                                    France
International Calling – INGM        Per minute charge for                 $ -          $   0.0984   minute      $ -        No         Mandatory
Germany                             dedicated access
                                    International calling to
                                    Germany
International Calling – INIS        Per minute charge for                 $ -          $   0.1671   minute      $ -        No         Mandatory
Israel                              dedicated access
                                    International calling to
                                    Israel
International Calling –  INIT       Per minute peak charge                $ -          $   0.0984   minute      $ -        No         Mandatory
Italy                               for dedicated access
                                    International calling to
                                    Italy
International Calling – INJP        Per minute charge for                 $ -          $   0.0789   minute      $ -        No         Mandatory
Japan                               dedicated access
                                    International calling to
                                    Japan


                                                                                                                          Revised: Amendment No. 2.1
                                                                      4 of 482                                                    Updated: 08/18/2008
                                                                                Non-                                           Delegation  Mandatory
                                                                Additional    Recurring   Recurring      Unit of    Change     Required       or
     Feature Name        Identifier Feature Description        Information     Charge       Rate        Measure     Charge      (yes/no) Non-Mandatory
International Calling – INSK       Per minute charge for                     $ -          $   0.0984   minute      $ -        No         Mandatory
South Korea                        dedicated access
                                   International calling to
                                   South Korea
International Calling – INMX       Per minute charge for                     $ -          $   0.0820   minute      $ -        No         Mandatory
Mexico                             dedicated access
                                   International calling
                                   peak to Mexico
International Calling – INSP       Per minute charge for                     $ -          $   0.0984   minute      $ -        No         Mandatory
Spain                              dedicated access
                                   International calling to
                                   Spain
International Calling – INSW       Per minute charge for                     $ -          $   0.0984   minute      $ -        No         Mandatory
Switzerland                        dedicated access
                                   International calling to
                                   Switzerland

International Calling – INUK        Per minute charge for                    $ -          $   0.0707   minute      $ -        No         Mandatory
United Kingdom                      dedicated access
                                    International calling to
                                    United Kingdom

International Calling Rates - Dedicated Access Peak
Afghanistan              INDAFG International Calling                              $ -    $   6.3708 minute          $ -           No     Mandatory
                                   Rates - Dedicated
                                   Access Peak
Albania                  INDALB International Calling                              $ -    $   3.4588 minute          $ -           No     Mandatory
                                   Rates - Dedicated
                                   Access Peak
Algeria                  INDALG International Calling                              $ -    $   1.9920 minute          $ -           No     Mandatory
                                   Rates - Dedicated
                                   Access Peak
American Samoa           INDAMS International Calling                              $ -    $   2.0603 minute          $ -           No     Mandatory
                                   Rates - Dedicated
                                   Access Peak

                                                                                                                             Revised: Amendment No. 2.1
                                                                         5 of 482                                                    Updated: 08/18/2008
                                                                        Non-                                        Delegation  Mandatory
                                                         Additional   Recurring   Recurring    Unit of   Change     Required       or
   Feature Name        Identifier Feature Description   Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Andorra               INDAND International Calling                       $ -      $   0.8831 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Angola                INDAGL International Calling                       $ -      $   4.6254 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Anguilla              INDAGU International Calling                       $ -      $   1.2589 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Antarctica (Casey)    INDANC International Calling                       $ -      $   4.2841 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Antarctica (Scott)    INDANS International Calling                       $ -      $   3.3616 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Antigua and Barbuda   INDANT International Calling                       $ -      $   1.2491 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Argentina             INDARG International Calling                       $ -      $   1.5670 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Armenia               INDARM International Calling                       $ -      $   2.6217 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Aruba                 INDARU International Calling                       $ -      $   1.1316 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Ascension Island      INDASC International Calling                       $ -      $   2.5805 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Australia             INDAST International Calling                       $ -      $   1.2731 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak



                                                                                                                  Revised: Amendment No. 2.1
                                                                  6 of 482                                                Updated: 08/18/2008
                                                                      Non-                                        Delegation  Mandatory
                                                       Additional   Recurring   Recurring    Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Austria            INDAUS International Calling                        $ -      $   1.1390 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Azerbaijan         INDAZE International Calling                        $ -      $   2.6217 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Bahamas            INDBAH International Calling                        $ -      $   0.8364 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Bahrain            INDBHR International Calling                        $ -      $   1.7780 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Bangladesh         INDBAN International Calling                        $ -      $   2.7361 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Barbados           INDBAR International Calling                        $ -      $   1.4286 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Belarus            INDBLR International Calling                        $ -      $   2.6217 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Belgium            INDBLG International Calling                        $ -      $   1.1341 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Belize             INDBLZ     International Calling                    $ -      $   1.9366 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Benin              INDBEN International Calling                        $ -      $   2.1568 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Bermuda            INDBER International Calling                        $ -      $   0.8462 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak



                                                                                                                Revised: Amendment No. 2.1
                                                                7 of 482                                                Updated: 08/18/2008
                                                                            Non-                                        Delegation  Mandatory
                                                             Additional   Recurring   Recurring    Unit of   Change     Required       or
    Feature Name          Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Bhutan                   INDBHU International Calling                        $ -      $   4.2060 minute       $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Bolivia                  INDBOL International Calling                        $ -      $   1.8770 minute       $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Bosnia and               INDBOS International Calling                        $ -      $   1.8395 minute       $ -         No       Mandatory
Herzegovina                         Rates - Dedicated
                                    Access Peak
Botswana                 INDBOT International Calling                        $ -      $   2.0904 minute       $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
British Virgin Islands   INDBRI     International Calling                    $ -      $   1.2202 minute       $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Brunei                   INDBRU International Calling                        $ -      $   2.0467 minute       $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Bulgaria                 INDBUL International Calling                        $ -      $   1.8499 minute       $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Burkina Faso             INDBKF International Calling                        $ -      $   2.8382 minute       $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Burundi                  INDBUR International Calling                        $ -      $   3.7152 minute       $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Cambodia                 INDCAM International Calling                        $ -      $   4.2281 minute       $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Cameroon                 INDCMR International Calling                        $ -      $   2.0615 minute       $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak



                                                                                                                      Revised: Amendment No. 2.1
                                                                      8 of 482                                                Updated: 08/18/2008
                                                                         Non-                                        Delegation  Mandatory
                                                          Additional   Recurring   Recurring    Unit of   Change     Required       or
    Feature Name       Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Cape Verde            INDCAP International Calling                        $ -      $   2.3979 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Cayman Islands        INDCAY International Calling                        $ -      $   1.2017 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Central African       INDCEN International Calling                        $ -      $   4.6076 minute       $ -         No       Mandatory
Republic                         Rates - Dedicated
                                 Access Peak
Chad                  INDCHA International Calling                        $ -      $   4.7017 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Chile                 INDCHI     International Calling                    $ -      $   1.5111 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Christmas and Cocos   INDCHR International Calling                        $ -      $   4.2841 minute       $ -         No       Mandatory
Islands                          Rates - Dedicated
                                 Access Peak
Colombia              INDCOL International Calling                        $ -      $   1.7515 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Comoros               INDCOM International Calling                        $ -      $   4.5553 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Congo                 INDCON International Calling                        $ -      $   3.0578 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Cook Islands          INDCOO International Calling                        $ -      $   4.8179 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Costa Rica            INDCOS International Calling                        $ -      $   1.4274 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                   9 of 482                                                Updated: 08/18/2008
                                                                        Non-                                        Delegation  Mandatory
                                                         Additional   Recurring   Recurring    Unit of   Change     Required       or
    Feature Name      Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Croatia              INDCRO International Calling                        $ -      $   1.8395 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Cuba                 INDCUB International Calling                        $ -      $   3.2958 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Cyprus               INDCYP International Calling                        $ -      $   1.6869 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Czech Republic       INDCZE International Calling                        $ -      $   1.5000 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Denmark              INDDEN International Calling                        $ -      $   1.1519 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Diego Garcia         INDDIE     International Calling                    $ -      $   2.6267 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Djibouti             INDDJI     International Calling                    $ -      $   2.9821 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Dominica             INDDMC International Calling                        $ -      $   1.4655 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Dominican Republic   INDDMR International Calling                        $ -      $   1.4348 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
East Timor           INDEAS International Calling                        $ -      $   4.8179 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Ecuador              INDECU International Calling                        $ -      $   1.8831 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak



                                                                                                                  Revised: Amendment No. 2.1
                                                                 10 of 482                                                Updated: 08/18/2008
                                                                       Non-                                        Delegation  Mandatory
                                                        Additional   Recurring   Recurring    Unit of   Change     Required       or
    Feature Name     Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Egypt               INDEGY International Calling                        $ -      $   2.0400 minute       $ -         No       Mandatory
                               Rates - Dedicated
                               Access Peak
El Salvador         INDELS International Calling                        $ -      $   1.7952 minute       $ -         No       Mandatory
                               Rates - Dedicated
                               Access Peak
Equatorial Guinea   INDEQU International Calling                        $ -      $   4.1156 minute       $ -         No       Mandatory
                               Rates - Dedicated
                               Access Peak
Eritrea             INDERI     International Calling                    $ -      $   2.3253 minute       $ -         No       Mandatory
                               Rates - Dedicated
                               Access Peak
Estonia             INDEST International Calling                        $ -      $   2.6217 minute       $ -         No       Mandatory
                               Rates - Dedicated
                               Access Peak
Ethiopia            INDETH International Calling                        $ -      $   2.5682 minute       $ -         No       Mandatory
                               Rates - Dedicated
                               Access Peak
Faeroe Islands      INDFAE International Calling                        $ -      $   1.1519 minute       $ -         No       Mandatory
                               Rates - Dedicated
                               Access Peak
Falkland Islands    INDFAL     International Calling                    $ -      $   3.3948 minute       $ -         No       Mandatory
                               Rates - Dedicated
                               Access Peak
Fiji Islands        INDFIJ     International Calling                    $ -      $   2.9249 minute       $ -         No       Mandatory
                               Rates - Dedicated
                               Access Peak
Finland             INDFIN     International Calling                    $ -      $   1.1796 minute       $ -         No       Mandatory
                               Rates - Dedicated
French Antilles     INDFRE Access PeakCalling
                               International                            $ -      $   1.3143 minute       $ -         No       Mandatory
                               Rates - Dedicated
                               Access Peak
French Guiana       INDFRG International Calling                        $ -      $   1.9742 minute       $ -         No       Mandatory
                               Rates - Dedicated
                               Access Peak

                                                                                                                 Revised: Amendment No. 2.1
                                                                11 of 482                                                Updated: 08/18/2008
                                                                      Non-                                        Delegation  Mandatory
                                                       Additional   Recurring   Recurring    Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
French Polynesia   INDFP      International Calling                    $ -      $   2.7700 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Gabon Republic     INDGAB International Calling                        $ -      $   1.8075 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Gambia             INDGAM International Calling                        $ -      $   1.6568 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Georgia            INDGEO International Calling                        $ -      $   2.6217 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Ghana              INDGHA International Calling                        $ -      $   2.1605 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Gibraltar          INDGIB     International Calling                    $ -      $   1.6291 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Greece             INDGRE International Calling                        $ -      $   1.5885 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Greenland          INDGRL International Calling                        $ -      $   1.7872 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Grenada            INDGND International Calling                        $ -      $   1.4797 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Guadeloupe         INDGDL International Calling                        $ -      $   1.5443 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Guantanamo         INDGNT International Calling                        $ -      $   1.5904 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak



                                                                                                                Revised: Amendment No. 2.1
                                                               12 of 482                                                Updated: 08/18/2008
                                                                      Non-                                        Delegation  Mandatory
                                                       Additional   Recurring   Recurring    Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Guatemala          INDGTM International Calling                        $ -      $   1.7657 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Guinea, People's   INDGPR International Calling                        $ -      $   2.3825 minute       $ -         No       Mandatory
Revolutionary                 Rates - Dedicated
Republic                      Access Peak
Guinea-Bissau      INDGNB International Calling                        $ -      $   4.1925 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Guyana             INDGUY International Calling                        $ -      $   2.0701 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Haiti              INDHAI     International Calling                    $ -      $   1.7903 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Honduras           INDHND International Calling                        $ -      $   1.7890 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Hong Kong          INDHKG International Calling                        $ -      $   1.7657 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Hungary            INDHUN International Calling                        $ -      $   1.5443 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Iceland            INDICE     International Calling                    $ -      $   1.5135 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
India              INDIND     International Calling                    $ -      $   2.3555 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Indonesia          INDIDN     International Calling                    $ -      $   2.3653 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak



                                                                                                                Revised: Amendment No. 2.1
                                                               13 of 482                                                Updated: 08/18/2008
                                                                         Non-                                        Delegation  Mandatory
                                                          Additional   Recurring   Recurring    Unit of   Change     Required       or
       Feature Name    Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Iran                  INDIRN     International Calling                    $ -      $   2.2847 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Iraq                  INDIRQ     International Calling                    $ -      $   2.9028 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Ireland               INDIRE     International Calling                    $ -      $   1.0467 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Ivory Coast           INDIVO     International Calling                    $ -      $   2.5400 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Jamaica               INDJAM International Calling                        $ -      $   1.5412 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Jordan                INDJOR International Calling                        $ -      $   1.8524 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Kazakhstan            INDKAZ International Calling                        $ -      $   2.6217 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Kenya                 INDKEN International Calling                        $ -      $   2.1427 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Kiribati              INDKIR     International Calling                    $ -      $   4.6199 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Korea, North          INDKRN International Calling                        $ -      $   5.3044 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak
Kuwait                INDKUW International Calling                        $ -      $   1.7374 minute       $ -         No       Mandatory
                                 Rates - Dedicated
                                 Access Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                  14 of 482                                                Updated: 08/18/2008
                                                                      Non-                                        Delegation  Mandatory
                                                       Additional   Recurring   Recurring    Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Kyrgyzstan         INDKYR International Calling                        $ -      $   2.6217 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Laos               INDLAO International Calling                        $ -      $   5.4397 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Latvia             INDLAT     International Calling                    $ -      $   2.6217 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Lebanon            INDLEB International Calling                        $ -      $   3.1217 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Lesotho            INDLES International Calling                        $ -      $   1.9446 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Liberia            INDLBR International Calling                        $ -      $   2.0178 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Libya              INDLBY International Calling                        $ -      $   2.3302 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Liechtenstein      INDLIE     International Calling                    $ -      $   1.1033 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Lithuania          INDLIT     International Calling                    $ -      $   2.6217 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Luxembourg         INDLUX International Calling                        $ -      $   1.2601 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Macao              INDMAC International Calling                        $ -      $   2.5301 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak



                                                                                                                Revised: Amendment No. 2.1
                                                               15 of 482                                                Updated: 08/18/2008
                                                                     Non-                                        Delegation  Mandatory
                                                      Additional   Recurring   Recurring    Unit of   Change     Required       or
   Feature Name     Identifier Feature Description   Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Macedonia          INDMCD International Calling                       $ -      $   1.8395 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Madagascar         INDMAD International Calling                       $ -      $   5.0153 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Malawi             INDMLW International Calling                       $ -      $   1.8770 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Malaysia           INDMLY International Calling                       $ -      $   1.8124 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Maldives           INDMLD International Calling                       $ -      $   3.9422 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Mali               INDMAL International Calling                       $ -      $   2.7324 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Malta              INDMLT International Calling                       $ -      $   1.9047 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Marshall Islands   INDMAR International Calling                       $ -      $   2.6144 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Mauritania         INDMRT International Calling                       $ -      $   3.3327 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Mauritius          INDMAU International Calling                       $ -      $   3.2638 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Mayotte Island     INDMAY International Calling                       $ -      $   3.4200 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak



                                                                                                               Revised: Amendment No. 2.1
                                                              16 of 482                                                Updated: 08/18/2008
                                                                        Non-                                        Delegation  Mandatory
                                                         Additional   Recurring   Recurring    Unit of   Change     Required       or
    Feature Name      Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Micronesia           INDMIC     International Calling                    $ -      $   2.6168 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Moldova              INDMOL International Calling                        $ -      $   2.6217 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Monaco               INDMNC International Calling                        $ -      $   0.8831 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Mongolian People's   INDMGP International Calling                        $ -      $   5.0934 minute       $ -         No       Mandatory
Republic                        Rates - Dedicated
                                Access Peak
Montserrat           INDMON International Calling                        $ -      $   1.3118 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Morocco              INDMOR International Calling                        $ -      $   2.2263 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Mozambique           INDMOZ International Calling                        $ -      $   3.2238 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Myanmar              INDMYA International Calling                        $ -      $   6.3056 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Namibia              INDNAM International Calling                        $ -      $   2.0978 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Nauru                INDNAU International Calling                        $ -      $   5.3419 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Nepal                INDNEP International Calling                        $ -      $   2.9102 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak



                                                                                                                  Revised: Amendment No. 2.1
                                                                 17 of 482                                                Updated: 08/18/2008
                                                                          Non-                                        Delegation  Mandatory
                                                           Additional   Recurring   Recurring    Unit of   Change     Required       or
    Feature Name        Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Netherlands            INDNET International Calling                        $ -      $   0.8887 minute       $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Netherlands Antilles   INDNTA International Calling                        $ -      $   1.1654 minute       $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Nevis                  INDNEV International Calling                        $ -      $   1.2491 minute       $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
New Caledonia          INDNCD International Calling                        $ -      $   2.4908 minute       $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
New Zealand            INDNZD International Calling                        $ -      $   1.9065 minute       $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Nicaragua              INDNIC     International Calling                    $ -      $   1.9108 minute       $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Niger                  INDNGR International Calling                        $ -      $   2.9003 minute       $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Nigeria                INDNIG     International Calling                    $ -      $   1.5652 minute       $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Niue                   INDNIU     International Calling                    $ -      $   4.2023 minute       $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Norfolk Island         INDNFK International Calling                        $ -      $   4.2023 minute       $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Norway                 INDNOR International Calling                        $ -      $   1.0664 minute       $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak



                                                                                                                    Revised: Amendment No. 2.1
                                                                   18 of 482                                                Updated: 08/18/2008
                                                                      Non-                                        Delegation  Mandatory
                                                       Additional   Recurring   Recurring    Unit of   Change     Required       or
   Feature Name     Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Oman               INDOMA International Calling                        $ -      $   1.9286 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Pakistan           INDPAK International Calling                        $ -      $   2.8241 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Palau              INDPAL International Calling                        $ -      $   3.2454 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Panama             INDPAN International Calling                        $ -      $   1.5338 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Papua New Guinea   INDPAP International Calling                        $ -      $   2.2798 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Paraguay           INDPAR International Calling                        $ -      $   2.1039 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Peru               INDPER International Calling                        $ -      $   1.7823 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Philippines        INDPHI     International Calling                    $ -      $   1.9742 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Poland             INDPOL International Calling                        $ -      $   1.7417 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Portugal           INDPOR International Calling                        $ -      $   1.6267 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Qatar              INDQAT International Calling                        $ -      $   2.3911 minute       $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak



                                                                                                                Revised: Amendment No. 2.1
                                                               19 of 482                                                Updated: 08/18/2008
                                                                        Non-                                        Delegation  Mandatory
                                                         Additional   Recurring   Recurring    Unit of   Change     Required       or
    Feature Name      Identifier Feature Description    Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Reunion              INDREU International Calling                        $ -      $   2.9249 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Romania              INDROM International Calling                        $ -      $   2.3499 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Russia               INDRUS International Calling                        $ -      $   2.6217 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Rwanda               INDRWA International Calling                        $ -      $   3.0123 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Samoa                INDSAM International Calling                        $ -      $   2.7663 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
San Marino           INDSAN International Calling                        $ -      $   1.2977 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Sao Tome             INDSAO International Calling                        $ -      $   4.4594 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Saudi Arabia         INDSAU International Calling                        $ -      $   1.7964 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Senegal Republic     INDSEN International Calling                        $ -      $   2.4994 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Seychelles Islands   INDSEY International Calling                        $ -      $   3.5861 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak
Sierra Leone         INDSIE     International Calling                    $ -      $   2.7983 minute       $ -         No       Mandatory
                                Rates - Dedicated
                                Access Peak



                                                                                                                  Revised: Amendment No. 2.1
                                                                 20 of 482                                                Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Singapore          INDSIN     International Calling                    $ -      $   1.6500 minute        $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Slovakia           INDSVK International Calling                        $ -      $   1.5000 minute        $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Slovenia           INDSVN International Calling                        $ -      $   1.8395 minute        $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Solomon Islands    INDSOL International Calling                        $ -      $   3.6593 minute        $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Somali Republic    INDSOM International Calling                        $ -      $   4.1549 minute        $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
South Africa       INDSOU International Calling                        $ -      $   1.4483 minute        $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
Sri Lanka          INDSRI     International Calling                    $ -      $   3.0732 minute        $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
St. Helena         INDSRL International Calling                        $ -      $   3.5240 minute        $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
St. Kitts          INDSTH International Calling                        $ -      $   1.2491 minute        $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
St. Lucia          INDSTL     International Calling                    $ -      $   1.4016 minute        $ -         No       Mandatory
                              Rates - Dedicated
                              Access Peak
St. Pierre and     INDSPM International Calling                        $ -      $   1.1033   minute      $ -         No       Mandatory
Miquelon                      Rates - Dedicated
                              Access Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               21 of 482                                                 Updated: 08/18/2008
                                                                          Non-                                         Delegation  Mandatory
                                                           Additional   Recurring   Recurring     Unit of   Change     Required       or
     Feature Name       Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
St. Vincent and The    INDSVG International Calling                        $ -      $   1.4846   minute      $ -         No       Mandatory
Grenadines                        Rates - Dedicated
                                  Access Peak
Sudan                  INDSUD International Calling                        $ -      $   3.9784   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Suriname               INDSUR International Calling                        $ -      $   2.3997   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Swaziland              INDSWA International Calling                        $ -      $   2.0178   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Sweden                 INDSWE International Calling                        $ -      $   0.9662   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Syrian Arab Republic   INDSYR International Calling                        $ -      $   3.1076   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Taiwan                 INDTAI     International Calling                    $ -      $   1.9047   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Tajikistan             INDTAJ     International Calling                    $ -      $   2.6217   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Tanzania               INDTAN International Calling                        $ -      $   2.0879   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Thailand               INDTHA International Calling                        $ -      $   2.1943   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Togo                   INDTOG International Calling                        $ -      $   2.1919   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak



                                                                                                                     Revised: Amendment No. 2.1
                                                                   22 of 482                                                 Updated: 08/18/2008
                                                                          Non-                                         Delegation  Mandatory
                                                           Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name        Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Tonga Islands          INDTON International Calling                        $ -      $   3.0738   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Trinidad and Tobago    INDTRI     International Calling                    $ -      $   1.5523   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Tunisia                INDTUN International Calling                        $ -      $   1.8807   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Turkey                 INDTRK International Calling                        $ -      $   1.8087   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Turkmenistan           INDTKM International Calling                        $ -      $   2.6217   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Turks and Caicos       INDTKC International Calling                        $ -      $   1.3567   minute      $ -         No       Mandatory
Islands                           Rates - Dedicated
                                  Access Peak
Tuvalu                 INDTUV International Calling                        $ -      $   5.6199   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Uganda                 INDUGA International Calling                        $ -      $   2.0184   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Ukraine                INDUKR International Calling                        $ -      $   2.6217   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
United Arab Emirates   INDUAE International Calling                        $ -      $   1.6925   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak
Uruguay                INDURU International Calling                        $ -      $   1.8167   minute      $ -         No       Mandatory
                                  Rates - Dedicated
                                  Access Peak



                                                                                                                     Revised: Amendment No. 2.1
                                                                   23 of 482                                                 Updated: 08/18/2008
                                                                            Non-                                         Delegation  Mandatory
                                                             Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name          Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Uzbekistan               INDUZB International Calling                        $ -      $   2.6217   minute      $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Vanuatu                  INDVAN International Calling                        $ -      $   4.2023   minute      $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Vatican City             INDVAT International Calling                        $ -      $   1.2977   minute      $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Venezuela                INDVEN International Calling                        $ -      $   1.0473   minute      $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Vietnam                  INDVIE     International Calling                    $ -      $   3.1611   minute      $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Wallis and Fortuna       INDWAL International Calling                        $ -      $   3.6525   minute      $ -         No       Mandatory
Islands                             Rates - Dedicated
                                    Access Peak
Yemen                    INDYEM International Calling                        $ -      $   2.0461   minute      $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Yugoslavia               INDYUG International Calling                        $ -      $   1.8395   minute      $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Zaire                    INDZAI     International Calling                    $ -      $   2.1156   minute      $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Zambia                   INDZAM International Calling                        $ -      $   1.8136   minute      $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
Zimbabwe                 INDZIM     International Calling                    $ -      $   1.7718   minute      $ -         No       Mandatory
                                    Rates - Dedicated
                                    Access Peak
International Calling Rates –Switched Access - Peak


                                                                                                                       Revised: Amendment No. 2.1
                                                                     24 of 482                                                 Updated: 08/18/2008
                                                                         Non-                                         Delegation  Mandatory
                                                          Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name       Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Afghanistan           INSAFG International Calling                        $ -      $   6.4243   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Albania               INSALB     International Calling                    $ -      $   3.5123   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Algeria               INSALG International Calling                        $ -      $   2.0461   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
American Samoa        INSAMS International Calling                        $ -      $   2.1150   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Andorra               INSAND International Calling                        $ -      $   0.9354   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Angola                INSAGL International Calling                        $ -      $   4.6795   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Anguilla              INSAGU International Calling                        $ -      $   1.3136   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Antarctica (Casey)    INSANC International Calling                        $ -      $   4.3376   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Antarctica (Scott)    INSANS International Calling                        $ -      $   3.4145   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Antigua and Barbuda   INSANT International Calling                        $ -      $   1.3032   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Argentina             INSARG International Calling                        $ -      $   1.6199   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak



                                                                                                                    Revised: Amendment No. 2.1
                                                                  25 of 482                                                 Updated: 08/18/2008
                                                                     Non-                                         Delegation  Mandatory
                                                      Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name     Identifier Feature Description   Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Armenia            INSARM International Calling                       $ -      $   2.6765   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Aruba              INSARU International Calling                       $ -      $   1.1839   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Ascension Island   INSASC International Calling                       $ -      $   2.6334   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Australia          INSAST International Calling                       $ -      $   1.3272   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Austria            INSAUS International Calling                       $ -      $   1.1925   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Azerbaijan         INSAZE International Calling                       $ -      $   2.6765   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Bahamas            INSBAH International Calling                       $ -      $   0.8881   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Bahrain            INSBHR International Calling                       $ -      $   1.8309   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Bangladesh         INSBAN International Calling                       $ -      $   2.7896   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Barbados           INSBAR International Calling                       $ -      $   1.4809   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Belarus            INSBLR International Calling                       $ -      $   2.6765   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak



                                                                                                                Revised: Amendment No. 2.1
                                                              26 of 482                                                 Updated: 08/18/2008
                                                                            Non-                                         Delegation  Mandatory
                                                             Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name          Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Belgium                  INSBLG International Calling                        $ -      $   1.1894   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Belize                   INSBLZ     International Calling                    $ -      $   1.9901   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Benin                    INSBEN International Calling                        $ -      $   2.2109   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Bermuda                  INSBER International Calling                        $ -      $   0.8991   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Bhutan                   INSBHU International Calling                        $ -      $   4.2601   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Bolivia                  INSBOL International Calling                        $ -      $   1.9299   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Bosnia and               INSBOS International Calling                        $ -      $   1.8930   minute      $ -         No       Mandatory
Herzegovina                         Rates –Switched
                                    Access - Peak
Botswana                 INSBOT International Calling                        $ -      $   2.1445   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Brazil                   INSBRA International Calling                        $ -      $   0.2511   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
British Virgin Islands   INSBRI     International Calling                    $ -      $   1.2731   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Brunei                   INSBRU International Calling                        $ -      $   2.1015   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak



                                                                                                                       Revised: Amendment No. 2.1
                                                                     27 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Bulgaria           INSBUL International Calling                        $ -      $   1.9028   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Burkina Faso       INSBKF International Calling                        $ -      $   2.8887   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Burundi            INSBUR International Calling                        $ -      $   3.7693   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Cambodia           INSCAM International Calling                        $ -      $   4.2816   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Cameroon           INSCMR International Calling                        $ -      $   2.1168   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Canada             INSCAN International Calling                        $ -      $   0.0420   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Cape Verde         INSCAP International Calling                        $ -      $   2.4520   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Cayman Islands     INSCAY International Calling                        $ -      $   1.2558   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Central African    INSCEN International Calling                        $ -      $   4.6605   minute      $ -         No       Mandatory
Republic                      Rates –Switched
                              Access - Peak
Chad               INSCHA International Calling                        $ -      $   4.7564   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Chile              INSCHI     International Calling                    $ -      $   1.5652   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               28 of 482                                                 Updated: 08/18/2008
                                                                         Non-                                         Delegation  Mandatory
                                                          Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name       Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
China                 INSCH      International Calling                    $ -      $   0.1886   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Christmas and Cocos   INSCHR International Calling                        $ -      $   4.3376   minute      $ -         No       Mandatory
Islands                          Rates –Switched
                                 Access - Peak
Colombia              INSCOL International Calling                        $ -      $   1.8050   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Comoros               INSCOM International Calling                        $ -      $   4.6107   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Congo                 INSCON International Calling                        $ -      $   3.1101   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Cook Islands          INSCOO International Calling                        $ -      $   4.8714   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Costa Rica            INSCOS International Calling                        $ -      $   1.4797   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Croatia               INSCRO International Calling                        $ -      $   1.8930   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Cuba                  INSCUB International Calling                        $ -      $   3.3468   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Cyprus                INSCYP International Calling                        $ -      $   1.7392   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Czech Republic        INSCZE International Calling                        $ -      $   1.5523   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak



                                                                                                                    Revised: Amendment No. 2.1
                                                                  29 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name       Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Denmark              INSDEN International Calling                        $ -      $   1.2023   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Diego Garcia         INSDIE     International Calling                    $ -      $   2.6789   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Djibouti             INSDJI     International Calling                    $ -      $   3.0369   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Dominica             INSDMC International Calling                        $ -      $   1.5172   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Dominican Republic   INSDMR International Calling                        $ -      $   1.4883   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
East Timor           INSEAS International Calling                        $ -      $   4.8714   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Ecuador              INSECU International Calling                        $ -      $   1.9366   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Egypt                INSEGY International Calling                        $ -      $   2.0965   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
El Salvador          INSELS     International Calling                    $ -      $   1.8505   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Equatorial Guinea    INSEQU International Calling                        $ -      $   4.1679   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Eritrea              INSERI     International Calling                    $ -      $   2.3764   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                 30 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Estonia            INSEST International Calling                        $ -      $   2.6765   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Ethiopia           INSETH International Calling                        $ -      $   2.6205   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Faeroe Islands     INSFAE International Calling                        $ -      $   1.2023   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Falkland Islands   INSFAL     International Calling                    $ -      $   3.4471   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Fiji Islands       INSFIJ     International Calling                    $ -      $   2.9791   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Finland            INSFIN     International Calling                    $ -      $   1.2331   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
France             INSFRA International Calling                        $ -      $   0.1056   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
French Antilles    INSFRE International Calling                        $ -      $   1.3665   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
French Guiana      INSFRG International Calling                        $ -      $   2.0270   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
French Polynesia   INSFRP International Calling                        $ -      $   2.8235   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Gabon Republic     INSGAB International Calling                        $ -      $   1.8616   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               31 of 482                                                 Updated: 08/18/2008
                                                                     Non-                                         Delegation  Mandatory
                                                      Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Gambia            INSGAM International Calling                        $ -      $   1.7115   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Peak
Georgia           INSGEO International Calling                        $ -      $   2.6765   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Peak
Germany           INSGER International Calling                        $ -      $   0.1056   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Peak
Ghana             INSGHA International Calling                        $ -      $   2.2128   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Peak
Gibraltar         INSGIB     International Calling                    $ -      $   1.6839   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Peak
Greece            INSGRE International Calling                        $ -      $   1.6427   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Peak
Greenland         INSGRL International Calling                        $ -      $   1.8389   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Peak
Grenada           INSGND International Calling                        $ -      $   1.5338   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Peak
Guadeloupe        INSGDL International Calling                        $ -      $   1.5978   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Peak
Guantanamo        INSGNT International Calling                        $ -      $   1.6439   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Peak
Guatemala         INSGTM International Calling                        $ -      $   1.8198   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Peak



                                                                                                                Revised: Amendment No. 2.1
                                                              32 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Guinea, People's   INSGPR International Calling                        $ -      $   2.4354   minute      $ -         No       Mandatory
Revolutionary                 Rates –Switched
Republic                      Access - Peak
Guinea-Bissau      INSGNB International Calling                        $ -      $   4.2472   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Guyana             INSGUY International Calling                        $ -      $   2.1248   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Haiti              INSHAI     International Calling                    $ -      $   1.8425   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Honduras           INSHND International Calling                        $ -      $   1.8407   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Hong Kong          INSHKG International Calling                        $ -      $   1.8198   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Hungary            INSHUN International Calling                        $ -      $   1.5978   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Iceland            INSICE     International Calling                    $ -      $   1.5670   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
India              INSIND     International Calling                    $ -      $   2.4108   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Indonesia          INSIDN     International Calling                    $ -      $   2.4182   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Iran               INSIRN     International Calling                    $ -      $   2.3395   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               33 of 482                                                 Updated: 08/18/2008
                                                                          Non-                                         Delegation  Mandatory
                                                           Additional   Recurring   Recurring     Unit of   Change     Required       or
        Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Iraq                   INSIRQ     International Calling                    $ -      $   2.9545   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Ireland                INSIRE     International Calling                    $ -      $   1.0990   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Israel                 INSISR     International Calling                    $ -      $   0.1845   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Italy                  INSITA     International Calling                    $ -      $   0.1056   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Ivory Coast            INSIVO     International Calling                    $ -      $   2.5947   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Jamaica                INSJAM International Calling                        $ -      $   1.5935   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Japan                  INSJAP     International Calling                    $ -      $   0.0882   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Jordan                 INSJOR International Calling                        $ -      $   1.9065   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Kazakhstan             INSKAZ International Calling                        $ -      $   2.6765   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Kenya                  INSKEN International Calling                        $ -      $   2.1980   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Kiribati               INSKIR     International Calling                    $ -      $   4.6740   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak



                                                                                                                     Revised: Amendment No. 2.1
                                                                   34 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Korea, North       INSKRN International Calling                        $ -      $   5.3579   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Korea, South       INSKRS International Calling                        $ -      $   0.1056   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Kuwait             INSKUW International Calling                        $ -      $   1.7909   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Kyrgyzstan         INSKYR International Calling                        $ -      $   2.6765   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Laos               INSLAO International Calling                        $ -      $   5.4944   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Latvia             INSLAT     International Calling                    $ -      $   2.6765   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Lebanon            INSLEB     International Calling                    $ -      $   3.1752   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Lesotho            INSLES     International Calling                    $ -      $   1.9994   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Liberia            INSLBR International Calling                        $ -      $   2.0701   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Libya              INSLBY     International Calling                    $ -      $   2.3825   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Liechtenstein      INSLIE     International Calling                    $ -      $   1.1562   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               35 of 482                                                 Updated: 08/18/2008
                                                                       Non-                                         Delegation  Mandatory
                                                        Additional   Recurring   Recurring     Unit of   Change     Required       or
     Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Lithuania           INSLIT     International Calling                    $ -      $   2.6765   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Luxembourg          INSLUX International Calling                        $ -      $   1.3143   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Macao               INSMAC International Calling                        $ -      $   2.5842   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Macedonia           INSMCD International Calling                        $ -      $   1.8930   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Madagascar          INSMAD International Calling                        $ -      $   5.0682   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Malawi              INSMLW International Calling                        $ -      $   1.9299   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Malaysia            INSMLY International Calling                        $ -      $   1.8653   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Maldives            INSMLD International Calling                        $ -      $   3.9944   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Mali                INSMAL International Calling                        $ -      $   2.7860   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Malta               INSMLT International Calling                        $ -      $   1.9575   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Marshall Islands    INSMAR International Calling                        $ -      $   2.6673   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak



                                                                                                                  Revised: Amendment No. 2.1
                                                                36 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name       Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Mauritania           INSMRT International Calling                        $ -      $   3.3843   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Mauritius            INSMAU International Calling                        $ -      $   3.3179   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Mayotte Island       INSMAY International Calling                        $ -      $   3.4735   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Mexico               INSMEX International Calling                        $ -      $   0.1025   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Micronesia           INSMIC     International Calling                    $ -      $   2.6703   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Moldova              INSMOL International Calling                        $ -      $   2.6765   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Monaco               INSMNC International Calling                        $ -      $   0.9354   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Mongolian People's   INSMGP International Calling                        $ -      $   5.1469   minute      $ -         No       Mandatory
Republic                        Rates –Switched
                                Access - Peak
Montserrat           INSMON International Calling                        $ -      $   1.3641   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Morocco              INSMOR International Calling                        $ -      $   2.2798   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Mozambique           INSMOZ International Calling                        $ -      $   3.2780   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                 37 of 482                                                 Updated: 08/18/2008
                                                                          Non-                                         Delegation  Mandatory
                                                           Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name         Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Myanmar                INSMYA International Calling                        $ -      $   6.3585   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Namibia                INSNAM International Calling                        $ -      $   2.1494   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Nauru                  INSNAU International Calling                        $ -      $   5.3966   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Nepal                  INSNEP International Calling                        $ -      $   2.9637   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Netherlands            INSNET International Calling                        $ -      $   0.9440   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Netherlands Antilles   INSNTA International Calling                        $ -      $   1.2195   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Nevis                  INSNEV International Calling                        $ -      $   1.3032   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
New Caledonia          INSNCD International Calling                        $ -      $   2.5424   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
New Zealand            INSNZD International Calling                        $ -      $   1.9600   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Nicaragua              INSNIC     International Calling                    $ -      $   1.9637   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Niger                  INSNGR International Calling                        $ -      $   2.9532   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak



                                                                                                                     Revised: Amendment No. 2.1
                                                                   38 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Nigeria            INSNIG     International Calling                    $ -      $   1.6181   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Niue               INSNIU     International Calling                    $ -      $   4.2558   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Norfolk Island     INSNFK International Calling                        $ -      $   4.2558   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Norway             INSNOR International Calling                        $ -      $   1.1187   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Oman               INSOMA International Calling                        $ -      $   1.9821   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Pakistan           INSPAK International Calling                        $ -      $   2.8782   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Palau              INSPAL     International Calling                    $ -      $   3.2982   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Panama             INSPAN International Calling                        $ -      $   1.5879   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Papua New Guinea   INSPAP International Calling                        $ -      $   2.3339   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Paraguay           INSPAR International Calling                        $ -      $   2.1568   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak
Peru               INSPER International Calling                        $ -      $   1.8345   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               39 of 482                                                 Updated: 08/18/2008
                                                                       Non-                                         Delegation  Mandatory
                                                        Additional   Recurring   Recurring     Unit of   Change     Required       or
     Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Philippines         INSPHI     International Calling                    $ -      $   2.0270   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Poland              INSPOL International Calling                        $ -      $   1.7946   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Portugal            INSPOR International Calling                        $ -      $   1.6783   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Qatar               INSQAT International Calling                        $ -      $   2.4434   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Reunion             INSREU International Calling                        $ -      $   2.9791   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Romania             INSROM International Calling                        $ -      $   2.3997   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Russia              INSRUS International Calling                        $ -      $   2.6765   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Rwanda              INSRWA International Calling                        $ -      $   3.0664   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Samoa               INSSAM International Calling                        $ -      $   2.8204   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
San Marino          INSSAN International Calling                        $ -      $   1.3524   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak
Sao Tome            INSSAO International Calling                        $ -      $   4.5129   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Peak



                                                                                                                  Revised: Amendment No. 2.1
                                                                40 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name      Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Saudi Arabia         INSSAU International Calling                        $ -      $   1.8512   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Senegal Republic     INSSEN International Calling                        $ -      $   2.5529   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Seychelles Islands   INSSEY International Calling                        $ -      $   3.6402   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Sierra Leone         INSSIE     International Calling                    $ -      $   2.8511   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Singapore            INSSIN     International Calling                    $ -      $   1.7029   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Slovakia             INSSVK International Calling                        $ -      $   1.5523   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Slovenia             INSSVN International Calling                        $ -      $   1.8930   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Solomon Islands      INSSOL International Calling                        $ -      $   3.7134   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Somali Republic      INSSOM International Calling                        $ -      $   4.2072   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
South Africa         INSSOU International Calling                        $ -      $   1.5031   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak
Spain                INSSPA International Calling                        $ -      $   0.1056   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                 41 of 482                                                 Updated: 08/18/2008
                                                                         Non-                                         Delegation  Mandatory
                                                          Additional   Recurring   Recurring     Unit of   Change     Required       or
     Feature Name      Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Sri Lanka             INSSRI     International Calling                    $ -      $   3.1260   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
St. Helena            INSSRL International Calling                        $ -      $   3.5787   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
St. Kitts             INSSTH International Calling                        $ -      $   1.3032   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
St. Lucia             INSSTL     International Calling                    $ -      $   1.4557   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
St. Pierre and        INSSPM International Calling                        $ -      $   1.1562   minute      $ -         No       Mandatory
Miquelon                         Rates –Switched
                                 Access - Peak
St. Vincent and The   INSSVG International Calling                        $ -      $   1.5375   minute      $ -         No       Mandatory
Grenadines                       Rates –Switched
                                 Access - Peak
Sudan                 INSSUD International Calling                        $ -      $   4.0307   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Suriname              INSSUR International Calling                        $ -      $   2.4545   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Swaziland             INSSWA International Calling                        $ -      $   2.0701   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Sweden                INSSWE International Calling                        $ -      $   1.0197   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak
Switzerland           INSSWI International Calling                        $ -      $   0.1056   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Peak



                                                                                                                    Revised: Amendment No. 2.1
                                                                  42 of 482                                                 Updated: 08/18/2008
                                                                          Non-                                         Delegation  Mandatory
                                                           Additional   Recurring   Recurring     Unit of   Change     Required       or
     Feature Name       Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Syrian Arab Republic   INSSYR International Calling                        $ -      $   3.1611   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Taiwan                 INSTAI     International Calling                    $ -      $   1.9575   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Tajikistan             INSTAJ     International Calling                    $ -      $   2.6765   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Tanzania               INSTAN International Calling                        $ -      $   2.1427   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Thailand               INSTHA International Calling                        $ -      $   2.2478   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Togo                   INSTOG International Calling                        $ -      $   2.2466   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Tonga Islands          INSTON International Calling                        $ -      $   3.1273   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Trinidad and Tobago    INSTRI     International Calling                    $ -      $   1.6070   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Tunisia                INSTUN International Calling                        $ -      $   1.9336   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Turkey                 INSTRK International Calling                        $ -      $   1.8622   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Turkmenistan           INSTKM International Calling                        $ -      $   2.6765   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak



                                                                                                                     Revised: Amendment No. 2.1
                                                                   43 of 482                                                 Updated: 08/18/2008
                                                                         Non-                                         Delegation  Mandatory
                                                          Additional   Recurring   Recurring     Unit of   Change     Required       or
     Feature Name       Identifier Feature Description   Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Turks and Caicos       INSTKC International Calling                       $ -      $   1.4084   minute      $ -         No       Mandatory
Islands                           Rates –Switched
                                  Access - Peak
Tuvalu                 INSTUV International Calling                       $ -      $   5.6721   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Uganda                 INSUGA International Calling                       $ -      $   2.0719   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Ukraine                INSUKR International Calling                       $ -      $   2.6765   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
United Arab Emirates   INSUAE International Calling                       $ -      $   1.7472   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
United Kingdom         INSUKM International Calling                       $ -      $   0.0769   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Uruguay                INSURU International Calling                       $ -      $   1.8714   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Uzbekistan             INSUZB International Calling                       $ -      $   2.6765   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Vanuatu                INSVAN International Calling                       $ -      $   4.2558   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Vatican City           INSVAT International Calling                       $ -      $   1.3524   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak
Venezuela              INSVEN International Calling                       $ -      $   1.1009   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Peak



                                                                                                                    Revised: Amendment No. 2.1
                                                                  44 of 482                                                 Updated: 08/18/2008
                                                                            Non-                                         Delegation  Mandatory
                                                             Additional   Recurring   Recurring     Unit of   Change     Required       or
     Feature Name         Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Vietnam                  INSVIE     International Calling                    $ -      $   3.2146   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Wallis and Fortuna       INSWAL International Calling                        $ -      $   3.7060   minute      $ -         No       Mandatory
Islands                             Rates –Switched
                                    Access - Peak
Yemen                    INSYEM International Calling                        $ -      $   2.0996   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Yugoslavia               INSYUG International Calling                        $ -      $   1.8930   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Zaire                    INSZAI     International Calling                    $ -      $   2.1685   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Zambia                   INSZAM International Calling                        $ -      $   1.8665   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
Zimbabwe                 INSZIM     International Calling                    $ -      $   1.8266   minute      $ -         No       Mandatory
                                    Rates –Switched
                                    Access - Peak
International Calling Rates –Dedicated Access - Off-Peak
Afghanistan              IODAFG International Calling                        $ -      $   5.5436   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
Albania                  IODALB International Calling                        $ -      $   3.0246   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
Algeria                  IODALG International Calling                        $ -      $   1.7429   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
Andorra                  IODAND International Calling                        $ -      $   1.8032   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak


                                                                                                                       Revised: Amendment No. 2.1
                                                                     45 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name        Identifier Feature Description   Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Angola                IODAGL International Calling                       $ -      $   0.7712   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Anguilla              IODAGU International Calling                       $ -      $   4.0473   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Antarctica (Casey)    IODANC International Calling                       $ -      $   1.1033   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Antarctica (Scott)    IODANS International Calling                       $ -      $   3.7484   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Antigua and Barbuda   IODANT International Calling                       $ -      $   2.9415   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Argentina             IODARG International Calling                       $ -      $   1.0922   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Armenia               IODARM International Calling                       $ -      $   1.3708   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Aruba                 IODARU International Calling                       $ -      $   2.2964   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
American Samoa        IODAMS International Calling                       $ -      $   0.9889   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Ascension Island      IODASC International Calling                       $ -      $   2.2589   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Australia             IODAST International Calling                       $ -      $   1.1144   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                 46 of 482                                                 Updated: 08/18/2008
                                                                     Non-                                         Delegation  Mandatory
                                                      Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description   Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Austria            IODAUS International Calling                       $ -      $   0.9963   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Azerbaijan         IODAZE International Calling                       $ -      $   2.2964   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Bahamas            IODBAH International Calling                       $ -      $   0.7312   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Bahrain            IODBHR International Calling                       $ -      $   1.5566   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Bangladesh         IODBAN International Calling                       $ -      $   2.3936   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Barbados           IODBAR International Calling                       $ -      $   1.2521   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Belarus            IODBLR International Calling                       $ -      $   2.2964   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Belgium            IODBLG International Calling                       $ -      $   0.9938   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Belize             IODBLZ International Calling                       $ -      $   1.6919   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Benin              IODBEN International Calling                       $ -      $   1.8868   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Bermuda            IODBER International Calling                       $ -      $   0.7405   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak



                                                                                                                Revised: Amendment No. 2.1
                                                              47 of 482                                                 Updated: 08/18/2008
                                                                            Non-                                         Delegation  Mandatory
                                                             Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name          Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Bhutan                   IODBHU International Calling                        $ -      $   3.6808   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
Bolivia                  IODBOL International Calling                        $ -      $   1.6439   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
Bosnia and               IODBOS International Calling                        $ -      $   1.6088   minute      $ -         No       Mandatory
Herzegovina                         Rates –Dedicated
                                    Access - Off-Peak
Botswana                 IODBOT International Calling                        $ -      $   1.8302   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
Brazil                   IODBRA International Calling                        $ -      $   0.2327   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
Brunei                   IODBRU International Calling                        $ -      $   1.0676   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
Bulgaria                 IODBUL International Calling                        $ -      $   1.7921   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
Burkina Faso             IODBKF International Calling                        $ -      $   1.6181   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
Burundi                  IODBUR International Calling                        $ -      $   2.4815   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
British Virgin Islands   IODBRI     International Calling                    $ -      $   3.2490   minute      $ -         No       Mandatory
                                    Rates –Dedicated
                                    Access - Off-Peak
Central African          IODCEN International Calling                        $ -      $   3.6998   minute      $ -         No       Mandatory
Republic                            Rates –Dedicated
                                    Access - Off-Peak



                                                                                                                       Revised: Amendment No. 2.1
                                                                     48 of 482                                                 Updated: 08/18/2008
                                                                         Non-                                         Delegation  Mandatory
                                                          Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name        Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Cambodia              IODCAM International Calling                        $ -      $   1.8063   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Cameroon              IODCMR International Calling                        $ -      $   0.1648   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Canada                IODCAN International Calling                        $ -      $   0.0359   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Cape Verde            IODCAP International Calling                        $ -      $   1.0547   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Cayman Islands        IODCAY International Calling                        $ -      $   4.0307   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Chad                  IODCHA International Calling                        $ -      $   4.1144   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
China                 IODCI      International Calling                    $ -      $   0.1712   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Chile                 IODCHI     International Calling                    $ -      $   2.6476   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Christmas and Cocos   IODCHR International Calling                        $ -      $   3.7484   minute      $ -         No       Mandatory
Islands                          Rates –Dedicated
                                 Access - Off-Peak
Colombia              IODCOL International Calling                        $ -      $   1.5326   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak
Comoros               IODCOM International Calling                        $ -      $   3.9864   minute      $ -         No       Mandatory
                                 Rates –Dedicated
                                 Access - Off-Peak



                                                                                                                    Revised: Amendment No. 2.1
                                                                  49 of 482                                                 Updated: 08/18/2008
                                                                     Non-                                         Delegation  Mandatory
                                                      Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Congo             IODCON International Calling                        $ -      $   2.6753   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Cook Islands      IODCOO International Calling                        $ -      $   4.2158   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Costa Rica        IODCOS International Calling                        $ -      $   1.2491   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Croatia           IODCRO International Calling                        $ -      $   1.6088   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Cuba              IODCUB International Calling                        $ -      $   2.8831   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Cyprus            IODCYP International Calling                        $ -      $   1.4766   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Czech Republic    IODCZE International Calling                        $ -      $   1.3118   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Diego Garcia      IODDIE     International Calling                    $ -      $   1.0086   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Djibouti          IODDJI     International Calling                    $ -      $   2.3013   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Denmark           IODDEN International Calling                        $ -      $   2.6094   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Dominica          IODDMC International Calling                        $ -      $   1.2823   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak



                                                                                                                Revised: Amendment No. 2.1
                                                              50 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name       Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Dominican Republic   IODDMR International Calling                        $ -      $   1.2552   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Ecuador              IODECU International Calling                        $ -      $   4.2158   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Egypt                IODEGY International Calling                        $ -      $   1.6482   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
El Salvador          IODELS International Calling                        $ -      $   1.7872   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Equatorial Guinea    IODEQU International Calling                        $ -      $   1.5713   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Eritrea              IODERI     International Calling                    $ -      $   3.6033   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Estonia              IODEST International Calling                        $ -      $   2.0332   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Ethiopia             IODETH International Calling                        $ -      $   2.2964   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
East Timor           IODEAS International Calling                        $ -      $   2.2472   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Faeroe Islands       IODFAE International Calling                        $ -      $   1.0086   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Falkland Islands     IODFAL International Calling                        $ -      $   2.9705   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                 51 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
      Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Fiji Islands         IODFIJ     International Calling                    $ -      $   2.5578   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Finland              IODFIN     International Calling                    $ -      $   1.0326   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
France               IODFRA International Calling                        $ -      $   0.0984   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
French Antilles      IODFRE International Calling                        $ -      $   1.1476   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
French Guiana        IODFRG International Calling                        $ -      $   1.7275   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
French Polynesia     IODFRP International Calling                        $ -      $   2.4243   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Gabon Republic       IODGAB International Calling                        $ -      $   1.5824   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Gambia               IODGAM International Calling                        $ -      $   1.4520   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Georgia              IODGEO International Calling                        $ -      $   2.2964   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Germany              IODGER International Calling                        $ -      $   0.0984   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Ghana                IODGHA International Calling                        $ -      $   1.8899   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                 52 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Gibraltar          IODGIB     International Calling                    $ -      $   1.4268   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Greece             IODGRE International Calling                        $ -      $   1.3917   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Greenland          IODGRL International Calling                        $ -      $   1.5639   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Grenada            IODGND International Calling                        $ -      $   1.2940   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Guadeloupe         IODGDL International Calling                        $ -      $   1.3530   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Guantanamo         IODGNT International Calling                        $ -      $   1.3930   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Guatemala          IODGTM International Calling                        $ -      $   1.5449   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Guinea-Bissau      IODGNB International Calling                        $ -      $   2.0849   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Guinea, People's   IODGPR International Calling                        $ -      $   3.6697   minute      $ -         No       Mandatory
Revolutionary                 Rates –Dedicated
Republic                      Access - Off-Peak
Guyana             IODGUY International Calling                        $ -      $   1.8118   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Haiti              IODHAI     International Calling                    $ -      $   1.5664   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               53 of 482                                                 Updated: 08/18/2008
                                                                     Non-                                         Delegation  Mandatory
                                                      Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Hong Kong         IODHKG International Calling                        $ -      $   1.5652   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Honduras          IODHND International Calling                        $ -      $   1.5449   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Hungary           IODHUN International Calling                        $ -      $   1.3530   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Iceland           IODICE     International Calling                    $ -      $   1.3235   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
India             IODIND     International Calling                    $ -      $   2.0609   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Indonesia         IODIDN     International Calling                    $ -      $   2.0695   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Iran              IODIRN     International Calling                    $ -      $   2.0000   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Iraq              IODIRQ     International Calling                    $ -      $   2.5400   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Ireland           IODIRE     International Calling                    $ -      $   0.9164   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Israel            IODISR     International Calling                    $ -      $   0.1671   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak
Italy             IODITA     International Calling                    $ -      $   0.0984   minute      $ -         No       Mandatory
                             Rates –Dedicated
                             Access - Off-Peak



                                                                                                                Revised: Amendment No. 2.1
                                                              54 of 482                                                 Updated: 08/18/2008
                                                                       Non-                                         Delegation  Mandatory
                                                        Additional   Recurring   Recurring     Unit of   Change     Required       or
     Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Ivory Coast         IODIVO     International Calling                    $ -      $   2.2232   minute      $ -         No       Mandatory
                               Rates –Dedicated
                               Access - Off-Peak
Jamaica             IODJAM International Calling                        $ -      $   1.3487   minute      $ -         No       Mandatory
                               Rates –Dedicated
                               Access - Off-Peak
Japan               IODJAP International Calling                        $ -      $   0.0789   minute      $ -         No       Mandatory
                               Rates –Dedicated
                               Access - Off-Peak
Jordan              IODJOR International Calling                        $ -      $   1.6224   minute      $ -         No       Mandatory
                               Rates –Dedicated
                               Access - Off-Peak
Kazakhstan          IODKAZ International Calling                        $ -      $   2.2964   minute      $ -         No       Mandatory
                               Rates –Dedicated
                               Access - Off-Peak
Kenya               IODKEN International Calling                        $ -      $   1.8751   minute      $ -         No       Mandatory
                               Rates –Dedicated
                               Access - Off-Peak
Kiribati            IODKIR     International Calling                    $ -      $   4.0418   minute      $ -         No       Mandatory
                               Rates –Dedicated
                               Access - Off-Peak
Korea, North        IODKRN International Calling                        $ -      $   4.6414   minute      $ -         No       Mandatory
                               Rates –Dedicated
                               Access - Off-Peak
Korea South         IODKRS International Calling                        $ -      $   0.0984   minute      $ -         No       Mandatory
                               Rates –Dedicated
                               Access - Off-Peak
Kuwait              IODKUW International Calling                        $ -      $   1.5178   minute      $ -         No       Mandatory
                               Rates –Dedicated
                               Access - Off-Peak
Kyrgyzstan          IODKYR International Calling                        $ -      $   2.2964   minute      $ -         No       Mandatory
                               Rates –Dedicated
                               Access - Off-Peak



                                                                                                                  Revised: Amendment No. 2.1
                                                                55 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Laos               IODLAO International Calling                        $ -      $   4.7601   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Latvia             IODLAT International Calling                        $ -      $   2.2964   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Lebanon            IODLEB International Calling                        $ -      $   2.7324   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Lesotho            IODLES International Calling                        $ -      $   1.7029   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Liberia            IODLBR International Calling                        $ -      $   1.7651   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Libya              IODLBY International Calling                        $ -      $   2.0381   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Liechtenstein      IODLIE     International Calling                    $ -      $   0.9656   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Lithuania          IODLIT     International Calling                    $ -      $   2.2964   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Luxembourg         IODLUX International Calling                        $ -      $   1.1033   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Macao              IODMAC International Calling                        $ -      $   2.2128   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Macedonia          IODMCD International Calling                        $ -      $   1.6088   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               56 of 482                                                 Updated: 08/18/2008
                                                                     Non-                                         Delegation  Mandatory
                                                      Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name     Identifier Feature Description   Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Madagascar         IODMAD International Calling                       $ -      $   4.3880   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Malawi             IODMLW International Calling                       $ -      $   1.6439   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Malaysia           IODMLY International Calling                       $ -      $   1.5855   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Maldives           IODMLD International Calling                       $ -      $   3.4489   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Mali               IODMAL International Calling                       $ -      $   2.3917   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Malta              IODMLT International Calling                       $ -      $   1.6660   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Marshall Islands   IODMAR International Calling                       $ -      $   2.2853   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Mauritius          IODMAU International Calling                       $ -      $   2.9139   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Mauritania         IODMRT International Calling                       $ -      $   2.8561   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Mayotte Island     IODMAY International Calling                       $ -      $   2.9920   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Mexico             IODMEX International Calling                       $ -      $   0.0820   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak



                                                                                                                Revised: Amendment No. 2.1
                                                              57 of 482                                                 Updated: 08/18/2008
                                                                       Non-                                         Delegation  Mandatory
                                                        Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name      Identifier Feature Description   Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Micronesia           IODMIC International Calling                       $ -      $   2.2896   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Moldova              IODMOL International Calling                       $ -      $   2.2964   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Monaco               IODMNC International Calling                       $ -      $   0.7712   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Mongolian People's   IODMGP International Calling                       $ -      $   4.4557   minute      $ -         No       Mandatory
Republic                        Rates –Dedicated
                                Access - Off-Peak
Montserrat           IODMON International Calling                       $ -      $   1.1451   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Morocco              IODMOR International Calling                       $ -      $   1.9477   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Mozambique           IODMOZ International Calling                       $ -      $   2.8229   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Myanmar              IODMYA International Calling                       $ -      $   5.5178   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Namibia              IODNAM International Calling                       $ -      $   1.8321   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Nauru                IODNAU International Calling                       $ -      $   4.6746   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
New Caledonia        IODNCD International Calling                       $ -      $   2.5467   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak



                                                                                                                  Revised: Amendment No. 2.1
                                                                58 of 482                                                 Updated: 08/18/2008
                                                                          Non-                                         Delegation  Mandatory
                                                           Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name        Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Nepal                  IODNEP International Calling                        $ -      $   0.7798   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Netherlands            IODNET International Calling                        $ -      $   1.0197   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Nevis                  IODNEV International Calling                        $ -      $   1.0922   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Nigeria                IODNIG     International Calling                    $ -      $   2.1789   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Nicaragua              IODNIC     International Calling                    $ -      $   1.6673   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Niger                  IODNGR International Calling                        $ -      $   1.6728   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Niue                   IODNIU     International Calling                    $ -      $   2.5381   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Norfolk Island         IODNFK International Calling                        $ -      $   1.3684   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Norway                 IODNOR International Calling                        $ -      $   3.6765   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Netherlands Antilles   IODNTA International Calling                        $ -      $   3.6765   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
New Zealand            IODNZD International Calling                        $ -      $   0.9317   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak



                                                                                                                     Revised: Amendment No. 2.1
                                                                   59 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name     Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Oman               IODOMA International Calling                        $ -      $   1.6882   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Pakistan           IODPAK International Calling                        $ -      $   2.4729   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Palau              IODPAL International Calling                        $ -      $   2.8413   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Panama             IODPAN International Calling                        $ -      $   1.3419   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Papua New Guinea   IODPAP International Calling                        $ -      $   1.9951   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Paraguay           IODPAR International Calling                        $ -      $   1.8407   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Peru               IODPER International Calling                        $ -      $   1.5596   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Philippines        IODPHI     International Calling                    $ -      $   1.7275   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Poland             IODPOL International Calling                        $ -      $   1.5258   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Portugal           IODPOR International Calling                        $ -      $   1.4200   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Qatar              IODQAT International Calling                        $ -      $   2.0904   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               60 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name      Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Reunion              IODREU International Calling                        $ -      $   2.5578   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Romania              IODROM International Calling                        $ -      $   2.0553   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
South Africa         IODSOU International Calling                        $ -      $   2.2964   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Russia               IODRUS International Calling                        $ -      $   2.6371   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Rwanda               IODRWA International Calling                        $ -      $   2.4206   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Samoa                IODSAM International Calling                        $ -      $   1.1359   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Sao Tome             IODSAO International Calling                        $ -      $   3.9022   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Saudi Arabia         IODSAU International Calling                        $ -      $   1.5719   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Senegal Republic     IODSEN International Calling                        $ -      $   2.1876   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Seychelles Islands   IODSEY International Calling                        $ -      $   3.1377   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Sierra Leone         IODSIE     International Calling                    $ -      $   2.4489   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                 61 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Singapore          IODSIN     International Calling                    $ -      $   1.4422   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Slovakia           IODSVK International Calling                        $ -      $   1.3118   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Slovenia           IODSVN International Calling                        $ -      $   1.6088   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
San Marino         IODSAN International Calling                        $ -      $   3.2017   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Solomon Islands    IODSOL International Calling                        $ -      $   3.6568   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Somali Republic    IODSOM International Calling                        $ -      $   1.2657   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Spain              IODSPA International Calling                        $ -      $   0.0984   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
Sri Lanka          IODSRI     International Calling                    $ -      $   2.6882   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
St. Helena         IODSRL International Calling                        $ -      $   3.0842   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
St. Kitts          IODSTH International Calling                        $ -      $   1.0922   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak
St. Lucia          IODSTL International Calling                        $ -      $   1.2294   minute      $ -         No       Mandatory
                              Rates –Dedicated
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               62 of 482                                                 Updated: 08/18/2008
                                                                          Non-                                         Delegation  Mandatory
                                                           Additional   Recurring   Recurring     Unit of   Change     Required       or
     Feature Name       Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
St. Pierre and         IODSPM International Calling                        $ -      $   0.9656   minute      $ -         No       Mandatory
Miquelon                          Rates –Dedicated
                                  Access - Off-Peak
St. Vincent and The    IODSVG International Calling                        $ -      $   1.2989   minute      $ -         No       Mandatory
Grenadines                        Rates –Dedicated
                                  Access - Off-Peak
Sudan                  IODSUD International Calling                        $ -      $   3.4809   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Suriname               IODSUR International Calling                        $ -      $   2.1021   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Swaziland              IODSWA International Calling                        $ -      $   1.7651   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Sweden                 IODSWE International Calling                        $ -      $   0.8462   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Switzerland            IODSWI International Calling                        $ -      $   0.0984   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Syrian Arab Republic   IODSYR International Calling                        $ -      $   2.7177   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Taiwan                 IODTAI     International Calling                    $ -      $   1.6660   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Tajikistan             IODTAJ     International Calling                    $ -      $   2.2964   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Tanzania               IODTAN International Calling                        $ -      $   1.8278   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak



                                                                                                                     Revised: Amendment No. 2.1
                                                                   63 of 482                                                 Updated: 08/18/2008
                                                                          Non-                                         Delegation  Mandatory
                                                           Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name        Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Thailand               IODTHA International Calling                        $ -      $   1.9188   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Turks and Caicos       IODTKC International Calling                        $ -      $   1.9170   minute      $ -         No       Mandatory
Islands                           Rates –Dedicated
                                  Access - Off-Peak
Togo                   IODTOG International Calling                        $ -      $   2.6888   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Tonga Islands          IODTON International Calling                        $ -      $   1.3592   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Trinidad and Tobago    IODTRI     International Calling                    $ -      $   1.6457   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Turkmenistan           IODTKM International Calling                        $ -      $   1.5830   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Tunisia                IODTUN International Calling                        $ -      $   2.2964   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Turkey                 IODTRK International Calling                        $ -      $   1.1851   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
Tuvalu                 IODTUV International Calling                        $ -      $   4.9188   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
United Arab Emirates   IODUAE International Calling                        $ -      $   1.7657   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak
United Kingdom         IODUKM International Calling                        $ -      $   0.0707   minute      $ -         No       Mandatory
                                  Rates –Dedicated
                                  Access - Off-Peak



                                                                                                                     Revised: Amendment No. 2.1
                                                                   64 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name      Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Uganda               IODUGA International Calling                        $ -      $   1.4846   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Ukraine              IODUKR International Calling                        $ -      $   0.6863   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Uruguay              IODURU International Calling                        $ -      $   1.5910   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Uzbekistan           IODUZB International Calling                        $ -      $   2.2964   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Vanuatu              IODVAN International Calling                        $ -      $   3.6765   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Vatican City         IODVAT International Calling                        $ -      $   1.1359   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Venezuela            IODVEN International Calling                        $ -      $   0.9170   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Vietnam              IODVIE     International Calling                    $ -      $   2.7663   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Wallis and Fortuna   IODWAL International Calling                        $ -      $   3.1962   minute      $ -         No       Mandatory
Islands                         Rates –Dedicated
                                Access - Off-Peak
Yemen                IODYEM International Calling                        $ -      $   1.7909   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Yugoslavia           IODYUG International Calling                        $ -      $   1.6088   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                 65 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
     Feature Name     Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Zaire                IODZAI     International Calling                    $ -      $   1.8512   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Zambia               IODZAM International Calling                        $ -      $   1.5879   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
Zimbabwe             IODZIM     International Calling                    $ -      $   1.5510   minute      $ -         No       Mandatory
                                Rates –Dedicated
                                Access - Off-Peak
International Calling Rates –Switched Access - Off-Peak
Afghanistan           IOSAFG International Calling                       $ -      $   5.5891   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Albania              IOSALB    International Calling                     $ -      $   3.0775   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Algeria              IOSALG    International Calling                     $ -      $   1.7952   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Andorra              IOSAND    International Calling                     $ -      $   1.8555   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Angola               IOSAGL    International Calling                     $ -      $   0.8247   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Anguilla             IOSAGU    International Calling                     $ -      $   4.1014   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Antarctica (Casey)   IOSANC    International Calling                     $ -      $   1.1562   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Antarctica (Scott)   IOSANS    International Calling                     $ -      $   3.8025   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak


                                                                                                                   Revised: Amendment No. 2.1
                                                                 66 of 482                                                 Updated: 08/18/2008
                                                                     Non-                                         Delegation  Mandatory
                                                      Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description   Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Antigua and        IOSANT International Calling                       $ -      $   2.9938   minute      $ -         No       Mandatory
                              Rates –Switched
Barbuda
                              Access - Off-Peak
Argentina          IOSARG International Calling                       $ -      $   1.1445   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Armenia            IOSARM International Calling                       $ -      $   1.4256   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Aruba              IOSARU International Calling                       $ -      $   2.3499   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
American Samoa     IOSAMS International Calling                       $ -      $   1.0437   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Ascension Island   IOSASC International Calling                       $ -      $   2.3118   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Australia          IOSAST International Calling                       $ -      $   1.1679   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Austria            IOSAUS International Calling                       $ -      $   1.0486   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Azerbaijan         IOSAZE International Calling                       $ -      $   2.3499   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Bahamas            IOSBAH International Calling                       $ -      $   0.7841   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Bahrain            IOSBHR International Calling                       $ -      $   1.6088   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak



                                                                                                                Revised: Amendment No. 2.1
                                                              67 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Bangladesh         IOSBAN International Calling                        $ -      $   2.4477   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Barbados           IOSBAR International Calling                        $ -      $   1.3044   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Belarus            IOSBLR International Calling                        $ -      $   2.3499   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Belgium            IOSBLG International Calling                        $ -      $   1.0467   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Belize             IOSBLZ     International Calling                    $ -      $   1.7460   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Benin              IOSBEN International Calling                        $ -      $   1.9409   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Bermuda            IOSBER International Calling                        $ -      $   0.7927   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Bhutan             IOSBHU International Calling                        $ -      $   3.7349   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Bolivia            IOSBOL International Calling                        $ -      $   1.6974   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Bosnia and         IOSBOS International Calling                        $ -      $   1.6636   minute      $ -         No       Mandatory
                              Rates –Switched
Herzegovina
                              Access - Off-Peak
Botswana           IOSBOT International Calling                        $ -      $   1.8837   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               68 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Brazil             IOSBRA International Calling                        $ -      $   0.2511   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Brunei             IOSBRU International Calling                        $ -      $   1.1205   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Bulgaria           IOSBUL International Calling                        $ -      $   1.8468   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Burkina Faso       IOSBKF International Calling                        $ -      $   1.6728   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Burundi            IOSBUR International Calling                        $ -      $   2.5363   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
British Virgin     IOSBRI     International Calling                    $ -      $   3.3038   minute      $ -         No       Mandatory
                              Rates –Switched
Islands
                              Access - Off-Peak
Central African    IOSCEN International Calling                        $ -      $   3.7546   minute      $ -         No       Mandatory
                              Rates –Switched
Republic
                              Access - Off-Peak
Cambodia           IOSCAM International Calling                        $ -      $   1.8598   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Cameroon           IOSCMR International Calling                        $ -      $   0.2208   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Canada             IOSCAN International Calling                        $ -      $   0.0420   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Cape Verde         IOSCAP International Calling                        $ -      $   1.1070   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               69 of 482                                                 Updated: 08/18/2008
                                                                         Non-                                         Delegation  Mandatory
                                                          Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name        Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Cayman Islands        IOSCAY International Calling                        $ -      $   4.0842   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Chad                  IOSCHA International Calling                        $ -      $   4.1672   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
China                 IOSCI      International Calling                    $ -      $   0.1886   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Chile                 IOSCHI     International Calling                    $ -      $   2.7005   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Christmas and Cocos   IOSCHR International Calling                        $ -      $   3.8025   minute      $ -         No       Mandatory
                                 Rates –Switched
Islands
                                 Access - Off-Peak
Colombia              IOSCOL International Calling                        $ -      $   1.5855   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Comoros               IOSCOM International Calling                        $ -      $   4.0412   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Congo                 IOSCON International Calling                        $ -      $   2.7263   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Cook Islands          IOSCOO International Calling                        $ -      $   4.2693   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Costa Rica            IOSCOS International Calling                        $ -      $   1.3032   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Croatia               IOSCRO International Calling                        $ -      $   1.6636   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak



                                                                                                                    Revised: Amendment No. 2.1
                                                                  70 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name      Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Cuba                 IOSCUB International Calling                        $ -      $   2.9354   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Cyprus               IOSCYP International Calling                        $ -      $   1.5283   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Czech Republic       IOSCZE International Calling                        $ -      $   1.3641   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Diego Garcia         IOSDIE     International Calling                    $ -      $   1.0603   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Djibouti             IOSDJI     International Calling                    $ -      $   2.3536   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Denmark              IOSDEN International Calling                        $ -      $   2.6611   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Dominica             IOSDMC International Calling                        $ -      $   1.3358   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Dominican Republic   IOSDMR International Calling                        $ -      $   1.3081   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Ecuador              IOSECU International Calling                        $ -      $   4.2693   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Egypt                IOSEGY International Calling                        $ -      $   1.7023   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
El Salvador          IOSELS International Calling                        $ -      $   1.8389   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                 71 of 482                                                 Updated: 08/18/2008
                                                                       Non-                                         Delegation  Mandatory
                                                        Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name     Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Equatorial Guinea   IOSEQU International Calling                        $ -      $   1.6267   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Eritrea             IOSERI     International Calling                    $ -      $   3.6562   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Estonia             IOSEST International Calling                        $ -      $   2.0867   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Ethiopia            IOSETH International Calling                        $ -      $   2.3499   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
East Timor          IOSEAS International Calling                        $ -      $   2.3013   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Faeroe Islands      IOSFAE International Calling                        $ -      $   1.0603   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Falkland Islands    IOSFAL     International Calling                    $ -      $   3.0240   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Fiji Islands        IOSFIJ     International Calling                    $ -      $   2.6119   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
Finland             IOSFIN     International Calling                    $ -      $   1.0861   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
France              IOSFRA International Calling                        $ -      $   0.1056   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak
French Antilles     IOSFRE International Calling                        $ -      $   1.2017   minute      $ -         No       Mandatory
                               Rates –Switched
                               Access - Off-Peak



                                                                                                                  Revised: Amendment No. 2.1
                                                                72 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name     Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
French Guiana      IOSFRG International Calling                        $ -      $   1.7798   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
French Polynesia   IOSFRP International Calling                        $ -      $   2.4778   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Gabon Republic     IOSGAB International Calling                        $ -      $   1.6334   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Gambia             IOSGAM International Calling                        $ -      $   1.5055   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Georgia            IOSGEO International Calling                        $ -      $   2.3499   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Germany            IOSGER International Calling                        $ -      $   0.1056   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Ghana              IOSGHA International Calling                        $ -      $   1.9440   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Gibraltar          IOSGIB     International Calling                    $ -      $   1.4791   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Greece             IOSGRE International Calling                        $ -      $   1.4422   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Greenland          IOSGRL International Calling                        $ -      $   1.6156   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Grenada            IOSGND International Calling                        $ -      $   1.3469   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               73 of 482                                                 Updated: 08/18/2008
                                                                     Non-                                         Delegation  Mandatory
                                                      Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description   Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Guadeloupe         IOSGDL International Calling                       $ -      $   1.4065   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Guantanamo         IOSGNT International Calling                       $ -      $   1.4453   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Guatemala          IOSGTM International Calling                       $ -      $   1.5984   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Guinea-Bissau      IOSGNB International Calling                       $ -      $   2.1384   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Guinea, People's   IOSGPR International Calling                       $ -      $   3.7244   minute      $ -         No       Mandatory
                              Rates –Switched
Revolutionary
                              Access - Off-Peak
Republic
Guyana             IOSGUY    International Calling                    $ -      $   1.8641   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Haiti              IOSHAI    International Calling                    $ -      $   1.6193   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Hong Kong          IOSHKG    International Calling                    $ -      $   1.6181   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Honduras           IOSHND    International Calling                    $ -      $   1.5984   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Hungary            IOSHUN    International Calling                    $ -      $   1.4065   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Iceland            IOSICE    International Calling                    $ -      $   1.3782   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak


                                                                                                                Revised: Amendment No. 2.1
                                                              74 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
India              IOSIND     International Calling                    $ -      $   2.1156   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Indonesia          IOSIDN     International Calling                    $ -      $   2.1224   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Iran               IOSIRN     International Calling                    $ -      $   2.0541   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Iraq               IOSIRQ     International Calling                    $ -      $   2.5947   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Ireland            IOSIRE     International Calling                    $ -      $   0.9686   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Israel             IOSISR     International Calling                    $ -      $   0.1845   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Italy              IOSITA     International Calling                    $ -      $   0.1056   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Ivory Coast        IOSIVO     International Calling                    $ -      $   2.2773   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Jamaica            IOSJAM International Calling                        $ -      $   1.4022   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Japan              IOSJAP     International Calling                    $ -      $   0.0882   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Jordan             IOSJOR International Calling                        $ -      $   1.6753   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               75 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Kazakhstan         IOSKAZ International Calling                        $ -      $   2.3499   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Kenya              IOSKEN International Calling                        $ -      $   1.9286   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Kiribati           IOSKIR     International Calling                    $ -      $   4.0959   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Korea, North       IOSKRN International Calling                        $ -      $   4.6949   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Korea South        IOSKRS International Calling                        $ -      $   0.1056   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Kuwait             IOSKUW International Calling                        $ -      $   1.5719   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Kyrgyzstan         IOSKYR International Calling                        $ -      $   2.3499   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Laos               IOSLAO International Calling                        $ -      $   4.8142   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Latvia             IOSLAT     International Calling                    $ -      $   2.3499   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Lebanon            IOSLEB International Calling                        $ -      $   2.7860   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Lesotho            IOSLES International Calling                        $ -      $   1.7552   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               76 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Liberia            IOSLBR International Calling                        $ -      $   1.8186   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Libya              IOSLBY International Calling                        $ -      $   2.0904   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Liechtenstein      IOSLIE     International Calling                    $ -      $   1.0178   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Lithuania          IOSLIT     International Calling                    $ -      $   2.3499   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Luxembourg         IOSLUX International Calling                        $ -      $   1.1562   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Macao              IOSMAC International Calling                        $ -      $   2.2675   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Macedonia          IOSMCD International Calling                        $ -      $   1.6636   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Madagascar         IOSMAD International Calling                        $ -      $   4.4409   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Malawi             IOSMLW International Calling                        $ -      $   1.6974   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Malaysia           IOSMLY International Calling                        $ -      $   1.6396   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Maldives           IOSMLD International Calling                        $ -      $   3.5037   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               77 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name      Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Mali                 IOSMAL International Calling                        $ -      $   2.4459   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Malta                IOSMLT International Calling                        $ -      $   1.7202   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Marshall Islands     IOSMAR International Calling                        $ -      $   2.3407   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Mauritius            IOSMAU International Calling                        $ -      $   2.9686   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Mauritania           IOSMRT International Calling                        $ -      $   2.9102   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Mayotte Island       IOSMAY International Calling                        $ -      $   3.0467   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Mexico               IOSMEX International Calling                        $ -      $   0.1025   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Micronesia           IOSMIC     International Calling                    $ -      $   2.3425   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Moldova              IOSMOL International Calling                        $ -      $   2.3499   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Monaco               IOSMNC International Calling                        $ -      $   0.8247   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Mongolian People's   IOSMGP International Calling                        $ -      $   4.5092   minute      $ -         No       Mandatory
                                Rates –Switched
Republic
                                Access - Off-Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                 78 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Montserrat         IOSMON International Calling                        $ -      $   1.1999   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Morocco            IOSMOR International Calling                        $ -      $   2.0018   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Mozambique         IOSMOZ International Calling                        $ -      $   2.8757   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Myanmar            IOSMYA International Calling                        $ -      $   5.5719   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Namibia            IOSNAM International Calling                        $ -      $   1.8868   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Nauru              IOSNAU International Calling                        $ -      $   4.7269   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
New Caledonia      IOSNCD International Calling                        $ -      $   2.5990   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Nepal              IOSNEP International Calling                        $ -      $   0.8315   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Netherlands        IOSNET International Calling                        $ -      $   1.0732   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Nevis              IOSNEV International Calling                        $ -      $   1.1445   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Nigeria            IOSNIG     International Calling                    $ -      $   2.2318   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               79 of 482                                                 Updated: 08/18/2008
                                                                          Non-                                         Delegation  Mandatory
                                                           Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name        Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Nicaragua              IOSNIC     International Calling                    $ -      $   1.7208   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Off-Peak
Niger                  IOSNGR International Calling                        $ -      $   1.7251   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Off-Peak
Niue                   IOSNIU     International Calling                    $ -      $   2.5928   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Off-Peak
Norfolk Island         IOSNFK International Calling                        $ -      $   1.4200   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Off-Peak
Norway                 IOSNOR International Calling                        $ -      $   3.7312   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Off-Peak
Netherlands Antilles   IOSNTA International Calling                        $ -      $   3.7312   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Off-Peak
New Zealand            IOSNZD International Calling                        $ -      $   0.9865   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Off-Peak
Oman                   IOSOMA International Calling                        $ -      $   1.7417   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Off-Peak
Pakistan               IOSPAK International Calling                        $ -      $   2.5264   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Off-Peak
Palau                  IOSPAL International Calling                        $ -      $   2.8948   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Off-Peak
Panama                 IOSPAN International Calling                        $ -      $   1.3954   minute      $ -         No       Mandatory
                                  Rates –Switched
                                  Access - Off-Peak



                                                                                                                     Revised: Amendment No. 2.1
                                                                   80 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Papua New Guinea   IOSPAP International Calling                        $ -      $   2.0486   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Paraguay           IOSPAR International Calling                        $ -      $   1.8936   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Peru               IOSPER International Calling                        $ -      $   1.6125   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Philippines        IOSPHI     International Calling                    $ -      $   1.7798   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Poland             IOSPOL International Calling                        $ -      $   1.5787   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Portugal           IOSPOR International Calling                        $ -      $   1.4766   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Qatar              IOSQAT International Calling                        $ -      $   2.1445   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Reunion            IOSREU International Calling                        $ -      $   2.6119   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Romania            IOSROM International Calling                        $ -      $   2.1064   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
South Africa       IOSSOU International Calling                        $ -      $   2.3499   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Russia             IOSRUS International Calling                        $ -      $   2.6882   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               81 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name      Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Rwanda               IOSRWA International Calling                        $ -      $   2.4741   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Samoa                IOSSAM International Calling                        $ -      $   1.1900   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Sao Tome             IOSSAO International Calling                        $ -      $   3.9551   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Saudi Arabia         IOSSAU International Calling                        $ -      $   1.6273   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Senegal Republic     IOSSEN International Calling                        $ -      $   2.2423   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Seychelles Islands   IOSSEY International Calling                        $ -      $   3.1906   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Sierra Leone         IOSSIE     International Calling                    $ -      $   2.5024   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Singapore            IOSSIN     International Calling                    $ -      $   1.4945   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Slovakia             IOSSVK International Calling                        $ -      $   1.3641   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Slovenia             IOSSVN International Calling                        $ -      $   1.6636   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
San Marino           IOSSAN International Calling                        $ -      $   3.2570   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak



                                                                                                                   Revised: Amendment No. 2.1
                                                                 82 of 482                                                 Updated: 08/18/2008
                                                                         Non-                                         Delegation  Mandatory
                                                          Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name       Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Solomon Islands       IOSSOL International Calling                        $ -      $   3.7097   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Somali Republic       IOSSOM International Calling                        $ -      $   1.3192   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Spain                 IOSSPA International Calling                        $ -      $   0.1056   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Sri Lanka             IOSSRI     International Calling                    $ -      $   2.7423   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
St. Helena            IOSSRL International Calling                        $ -      $   3.1371   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
St. Kitts             IOSSTH International Calling                        $ -      $   1.1445   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
St. Lucia             IOSSTL     International Calling                    $ -      $   1.2810   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
St. Pierre and        IOSSPM International Calling                        $ -      $   1.0178   minute      $ -         No       Mandatory
                                 Rates –Switched
Miquelon
                                 Access - Off-Peak
St. Vincent and The   IOSSVG International Calling                        $ -      $   1.3530   minute      $ -         No       Mandatory
                                 Rates –Switched
Grenadines
                                 Access - Off-Peak
Sudan                 IOSSUD International Calling                        $ -      $   3.5344   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak
Suriname              IOSSUR International Calling                        $ -      $   2.1556   minute      $ -         No       Mandatory
                                 Rates –Switched
                                 Access - Off-Peak



                                                                                                                    Revised: Amendment No. 2.1
                                                                  83 of 482                                                 Updated: 08/18/2008
                                                                      Non-                                         Delegation  Mandatory
                                                       Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Swaziland          IOSSWA International Calling                        $ -      $   1.8186   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Sweden             IOSSWE International Calling                        $ -      $   0.8991   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Switzerland        IOSSWI International Calling                        $ -      $   0.1056   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Syrian Arab        IOSSYR International Calling                        $ -      $   2.7724   minute      $ -         No       Mandatory
                              Rates –Switched
Republic
                              Access - Off-Peak
Taiwan             IOSTAI     International Calling                    $ -      $   1.7202   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Tajikistan         IOSTAJ     International Calling                    $ -      $   2.3499   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Tanzania           IOSTAN International Calling                        $ -      $   1.8813   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Thailand           IOSTHA International Calling                        $ -      $   1.9735   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Turks and Caicos   IOSTKC International Calling                        $ -      $   1.9705   minute      $ -         No       Mandatory
                              Rates –Switched
Islands
                              Access - Off-Peak
Togo               IOSTOG International Calling                        $ -      $   2.7429   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak
Tonga Islands      IOSTON International Calling                        $ -      $   1.4133   minute      $ -         No       Mandatory
                              Rates –Switched
                              Access - Off-Peak



                                                                                                                 Revised: Amendment No. 2.1
                                                               84 of 482                                                 Updated: 08/18/2008
                                                                     Non-                                         Delegation  Mandatory
                                                      Additional   Recurring   Recurring     Unit of   Change     Required       or
   Feature Name    Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Trinidad and      IOSTRI     International Calling                    $ -      $   1.6992   minute      $ -         No       Mandatory
                             Rates –Switched
Tobago
                             Access - Off-Peak
Turkmenistan      IOSTKM International Calling                        $ -      $   1.6347   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Tunisia           IOSTUN International Calling                        $ -      $   2.3499   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Turkey            IOSTRK International Calling                        $ -      $   1.2380   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Tuvalu            IOSTUV International Calling                        $ -      $   4.9717   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
United Arab       IOSUAE International Calling                        $ -      $   1.8198   minute      $ -         No       Mandatory
                             Rates –Switched
Emirates
                             Access - Off-Peak
United Kingdom    IOSUKM International Calling                        $ -      $   0.0769   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Uganda            IOSUGA International Calling                        $ -      $   1.5375   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Ukraine           IOSUKR International Calling                        $ -      $   0.7417   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Uruguay           IOSURU International Calling                        $ -      $   1.6445   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak
Uzbekistan        IOSUZB International Calling                        $ -      $   2.3499   minute      $ -         No       Mandatory
                             Rates –Switched
                             Access - Off-Peak



                                                                                                                Revised: Amendment No. 2.1
                                                              85 of 482                                                 Updated: 08/18/2008
                                                                        Non-                                         Delegation  Mandatory
                                                         Additional   Recurring   Recurring     Unit of   Change     Required       or
    Feature Name      Identifier Feature Description    Information    Charge       Rate       Measure    Charge      (yes/no) Non-Mandatory
Vanuatu              IOSVAN International Calling                        $ -      $   3.7312   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Vatican City         IOSVAT International Calling                        $ -      $   1.1900   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Venezuela            IOSVEN International Calling                        $ -      $   0.9699   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Vietnam              IOSVIE     International Calling                    $ -      $   2.8204   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Wallis and Fortuna   IOSWAL International Calling                        $ -      $   3.2484   minute      $ -         No       Mandatory
                                Rates –Switched
Islands
                                Access - Off-Peak
Yemen                IOSYEM International Calling                        $ -      $   1.8432   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Yugoslavia           IOSYUG International Calling                        $ -      $   1.6636   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Zaire                IOSZAI     International Calling                    $ -      $   1.9047   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Zambia               IOSZAM International Calling                        $ -      $   1.6414   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak
Zimbabwe             IOSZIM     International Calling                    $ -      $   1.6052   minute      $ -         No       Mandatory
                                Rates –Switched
                                Access - Off-Peak




                                                                                                                   Revised: Amendment No. 2.1
                                                                 86 of 482                                                 Updated: 08/18/2008
                                                                  Non-                                        Delegation  Mandatory
                                                   Additional   Recurring   Recurring    Unit of   Change     Required       or
Feature Name   Identifier   Feature Description   Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory



                                                                  Non-                                        Delegation  Mandatory
                                                   Additional   Recurring   Recurring    Unit of   Change     Required       or
Feature Name   Identifier   Feature Description   Information    Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory




                                                                                                            Revised: Amendment No. 2.1
                                                           87 of 482                                                Updated: 08/18/2008
                                                                                  Non-                                             Delegation  Mandatory
                                                               Additional       Recurring       Recurring    Unit of    Change     Required       or
     Feature Name      Identifier Feature Description         Information        Charge           Rate      Measure     Charge      (yes/no) Non-Mandatory
ACCESS
Dedicated Access DS1 1LNV9,      Dedicated nodal access                     $      200.00   $     148.63 Channel       $ -        No         Mandatory
(T1.5)                 1LNN9,    DS1 supports up to                                                      Term
                       041AC,    1.544 Mbps or 24
                       AHOAA     channels at 64Kbps
Dedicated Access DS3 1LN44,      Dedicated access up to                     $      700.00   $ 1,281.25      DS3        $ -        No         Mandatory
(T45)                  AHOAA     45Mbps on a single
                                 circuit that can be split
                                 into 28 DS1 or 672
                                 channels, each at 64
                                 Kbps.
Primary Rate Interface BHC       Conversion of DS1 to                       $      500.00   $     102.50    DS1        $ -        No         Mandatory
(PRI) on DS1                     support 23 B channels
                                 and 1 D channel
Shared Access for      SASS      Allows both inbound                        $ -             $         -     DS1        $ -        No         Mandatory
Switched Services                and outbound long
(SASS)                           distance (SDN) and toll
                                 free calls on the same
                                 DS1 access, using
                                 common channels on a
                                 call-by-call basis
Static Integrated     SINA         Allows a DS1 to be         This           $ -            $         -     DS1        $ -        No         Mandatory
Network Access (SINA)              used for multiple          assignment of
                                   services, including        services to a
                                   SDN, toll free, data and   channel
                                   video. The 24 channels     remains static
                                   are assigned to a          unless an
                                   service.                   order is
                                                              placed to
                                                              change
                                                              assignments




                                                                                                                                 Revised: Amendment No. 2.1
                                                                        88 of 482                                                        Updated: 08/18/2008
                                                                                 Non-                                               Delegation  Mandatory
                                                              Additional       Recurring       Recurring     Unit of     Change     Required       or
     Feature Name       Identifier Feature Description       Information        Charge           Rate       Measure      Charge      (yes/no) Non-Mandatory
Split Access Flexible   SMOER, SAFER automatically                         $      100.00   $        5.13    DS1 after   $ -        No         Mandatory
Egress Routing          SMOE1     routes incoming calls to                                                 first 25
(SAFER)                           dedicated access
                                  trunk(s) at an alternate
                                  terminating AT&T Point
                                  of Presence (POP) in
                                  the event of terminating
                                  network congestion
                                  affecting the AT&T POP
                                  where the primary
                                  dedicated access
                                  trunk(s) are located.
Basic Features
10 Digit/14 Digit       SDN1      SDN Caller Groups and  SDN           $ -                 $         -     N/A          $ -        No         Mandatory
Exclusion                         Screening Groups will  Screening
                                  help the State prevent Groups can
                                  abuse by blocking all  be entered in
                                  calls to unauthorized  any of the
                                  numbers. SDN offers    following
                                  two types of Screening formats, NPA,
                                  Groups                 NPA NXX,
                                                         NPA NXX-
                                  Allowed: Contains      XXX, NPA
                                  numbers that users are NXX-XXXX-
                                  allowed to call        XXXX, NXX,
                                                         NXX-XXXX,
                                  Blocked: Contains      NXX-XXXX-
                                  numbers that users are XXX, 011 and
                                  not allowed to call    011 + Country
                                                         Code.




                                                                                                                                  Revised: Amendment No. 2.1
                                                                      89 of 482                                                           Updated: 08/18/2008
                                                                              Non-                                             Delegation  Mandatory
                                                              Additional   Recurring       Recurring     Unit of    Change     Required       or
     Feature Name   Identifier Feature Description           Information    Charge           Rate       Measure     Charge      (yes/no) Non-Mandatory
Universal Range     SDN2      SDN Screening Groups          Can establish $ -          $         -     N/A         $ -        No         Mandatory
Privilege                     as well as SDN‘s              up to 200
                              Feature Screening,            Caller Groups
                              Location Screening and        each
                              Originating Call              comprised of
                              Screening can help the        callers with
                              State control costs and       similar needs.
                              deter user misuse by          Each
                              restricting calling to        Screening
                              specific geographical         Group
                              areas. Feature                contains a
                              Screening will allow the      maximum of
                              State to set up a yes/no      1000
                              indicator to specify          numbers that
                              which privileges apply to     a Caller
                              each Caller Group for         Group can or
                              off net calling and           cannot call.
                              international. Location
                              Screening will allow the
                              State to define a list of
                              numbers that are never
                              allowed to be called
                              from a given SDN
                              location. Originating Call
                              Screening allows for
                              even more customized
                              levels of calling privilege
                              or restriction.




                                                                                                                             Revised: Amendment No. 2.1
                                                                       90 of 482                                                     Updated: 08/18/2008
                                                                                Non-                                             Delegation  Mandatory
                                                            Additional   Recurring           Recurring     Unit of    Change     Required       or
    Feature Name      Identifier Feature Description Information          Charge               Rate       Measure     Charge      (yes/no) Non-Mandatory
Basic Account Codes   SMOAB SDN Basic Account             These codes $ -                   $ -          N/A         $ -        No         Mandatory
                                Codes will give the       are designed
                                State the flexibility to  for call
                                assign a one- to 15-digit allocation and
                                account code to           no validation
                                individuals or groups of or screening
                                users. The code, which occurs.
                                is dialed after the phone
                                number, will allow calls
                                to be tracked by
                                department, individual
                                or project. These
                                Account Codes will
                                allow calls to be sorted
                                and grouped of the Call
                                Detail Report,
                                simplifying call tracking
                                and allowing for charge-
                                backs.
Customized Message    SMOAO      SDN offers both         It can be          $       50.00    $102.50                 $ -        No         Mandatory
Announcements                    standard Network        based upon                          per mo /    announce
                                 Intercept               an intercept                       $0.072 per     ment
                                 Announcements and       condition                          announce.
                                 customized Special      such as an
                                 Announcements.          invalid ID
                                                         Code or
                                                         customized
                                                         by dialed
                                                         number.




                                                                                                                               Revised: Amendment No. 2.1
                                                                        91 of 482                                                      Updated: 08/18/2008
                                                                          Non-                                              Delegation  Mandatory
                                                          Additional    Recurring       Recurring     Unit of    Change     Required       or
    Feature Name    Identifier Feature Description       Information     Charge           Rate       Measure     Charge      (yes/no) Non-Mandatory
NetPROTECT® Toll    NETPR     NetProtect ® monitors                    $ -          $         -     N/A         $ -        No         Mandatory
Fraud Protection              both outbound
Service                       international and
                              domestic toll free calls
                              24 x 7x 365. AT&T
                              provides timely
                              notification of
                              suspicious calling
                              patterns. AT&T also
                              provides toll fraud
                              education conducted by
                              security experts, who
                              can also initiate toll
                              fraud investigations and
                              answer questions via a
                              24 hour NetPROTECT
                              hotline. CALNET II
                              users will be covered by
                              the Basic NetProtect
                              offer. With the Basic
                              offer, AT&T will monitor
                              and notify the number
                              that is experiencing the
                              fraud.
Expanded Service    SMOAM     Expanded Service                         $ -          $         -     N/A         $ -        No         Mandatory
Management System             Management System
(ESMS)                        (ESMS) enables
                              Customer to activate
                              and deactivate
                              authorization codes,
                              change flexible routing
                              configurations, and
                              obtain certain reports.



                                                                                                                          Revised: Amendment No. 2.1
                                                                  92 of 482                                                       Updated: 08/18/2008
                                                                                    Non-                                              Delegation  Mandatory
                                                                 Additional       Recurring       Recurring     Unit of    Change     Required       or
     Feature Name     Identifier    Feature Description         Information        Charge           Rate       Measure     Charge      (yes/no) Non-Mandatory
Chargeable Features
Flexible Routing      SMOFR        Flexible Routing feature                   $      100.00   $     307.50    network     $ -        No         Mandatory
                                   enables SDN users to
                                   reroute calls to alternate
                                   locations when their
                                   network or business
                                   conditions deem this
                                   necessary. SDN
                                   Flexible Routing
                                   provides the option of
                                   either pre-planning
                                   alternate routes or
                                   creating alternate routes
                                   as needed.
Location Sharing      NRZC3        Location Sharing will                      $      100.00   $         -     sharer      $ -        No         Mandatory
                                   enable customers to
                                   receive calls from other
                                   SDN customers on their
                                   SDN access lines.

Authorization Codes   SMOBC        Customer can assign                        $      500.00   $      0.021 1000           $ -        No         Mandatory
                                   one- to 15-digit                                                        codes
                                   authorization codes to
                                   users, to establish
                                   calling privileges and/or
                                   restrictions.




                                                                                                                                    Revised: Amendment No. 2.1
                                                                         93 of 482                                                          Updated: 08/18/2008
                                                                                 Non-                                          Delegation  Mandatory
                                                              Additional       Recurring   Recurring     Unit of    Change     Required       or
    Feature Name       Identifier Feature Description        Information        Charge       Rate       Measure     Charge      (yes/no) Non-Mandatory
Expanded               SMOPC Expanded Authorization                        $      600.00   $   0.031 1000          $ -        No         Mandatory
Authorization Codes              Codes, which will allow                                             codes
                                 the Customer to assign
                                 one- to 15-digit code.
                                 These dual-purpose
                                 codes allow Customer
                                 to use part of an
                                 authorization code to
                                 manage calling
                                 privileges, and use the
                                 remainder of the code
                                 for user bill-back.

Partitioned Database   SMOBP     Partitioned Database                      $10,000.00 $          -     database    $ -        No         Mandatory
Management                       Management allows the
                                 Customer to partition
                                 their SDN service
                                 locations into separate
                                 networks, while
                                 receiving the benefits of
                                 on-network calling
                                 capabilities between
                                 and/or among the SDN
                                 networks. AT&T
                                 establishes a separate
                                 database for each
                                 network.




                                                                                                                             Revised: Amendment No. 2.1
                                                                      94 of 482                                                      Updated: 08/18/2008
                                                                                Non-                                           Delegation  Mandatory
                                                             Additional       Recurring   Recurring      Unit of    Change     Required       or
    Feature Name     Identifier Feature Description         Information        Charge       Rate        Measure     Charge      (yes/no) Non-Mandatory
Offnet Overflow on   SMOBE Off-Net Overflow on                            $       85.00   $   205.00               $ -        No         Mandatory
Busy (OOTB)                    Terminating Busy
                               (OOTB) is an optional
                               feature that is
                               purchased on a network
                               basis and deployed per
                               location which lets an
                               SDN user complete a
                               domestic or
                               international call to an
                               off-net station or private
                               network interface even
                               though all terminating
                               dedicated access lines
                               are busy.
Virtual Office       SMO84      Virtual Office                            $      400.00   $    0.031   call        $ -        No         Mandatory
Connection                      Connection–Network
                                Remote Access IV
                                (NRA IV) is a feature
                                that would allow the
                                Customer to have
                                certain users‘ access
                                their SDN network from
                                a predetermined
                                location using a unique
                                Toll Free number,
                                without the use of
                                authorization codes.




                                                                                                                             Revised: Amendment No. 2.1
                                                                     95 of 482                                                       Updated: 08/18/2008
                                                                         Non-                                         Delegation  Mandatory
                                                         Additional     Recurring   Recurring    Unit of   Change     Required       or
    Feature Name   Identifier Feature Description Information            Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Enhanced Fraud     NPPRIM NetPROTECT® – Plus The                       $ 100.00     $   10.25 Telephone $ -          No         Mandatory
Protection –                 offers the Customer       Customer can                           System
NetProtect® Plus             another means of          also elect to
                             preventing and            order the
                             controlling toll fraud on optional SDN
                             their SDN Network.        NetPROTEC
                             AT&T‘s network is         T offering.
                             monitored to look for     This will allow
                             unusual calling patterns different
                             suggesting toll fraud. If options that
                             fraudulent calling is     the Customer
                             suspected, AT&T will      may select for
                             contract the appropriate blocking calls
                             Customer                  from on-
                             representative(s) and     network
                             work with the             locations by
                             representative to curtail location, to a
                             the toll fraud.           specific
                                                       destination, to
                                                       a specific
                                                       country or to
                                                       all
                                                       international
                                                       locations. By
                                                       selecting one
                                                       or more of
                                                       these options,
                                                       the Customer
                                                       would not be
                                                       liable for
                                                       payment on
                                                       fraudulent
                                                       calls. AT&T



                                                                                                                    Revised: Amendment No. 2.1
                                                                  96 of 482                                                 Updated: 08/18/2008
                                                                                Non-                                        Delegation  Mandatory
                                                             Additional       Recurring   Recurring    Unit of   Change     Required       or
     Feature Name    Identifier Feature Description         Information        Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
Fully Enhanced Fraud NPPREM AT&T‘s                                        $      300.00   $   205.00 Telephone $ -         No         Mandatory
Protection – Net               NetPROTECT® -                                                         System
PROTECT ® Premium              Premium – Premium is
                               a further enhanced
                               value-added Long
                               Distance and Remote
                               Toll Fraud protection
                               and notification plan.
Switched Digital               AT&T‘s Software
Services – Data                Defined Data Network
Transmission (SDDN)            (SDDN) allows end-to-
                               end digital transmission
                               at speeds of 56 kbps or
                               64 kbps and is available
                               in two modes: static and
                               dynamic. In the Static
                               Mode, access to the
                               network is full time at 56
                               kbps. In the Dynamic
                               Mode, CALNET II users
                               may initiate 56 kbps
                               calls on a call-by-call
                               basis via the use of a
                               feature code. Dynamic
                               Mode requires a digital
                               PBX. With the use of
                               ISDN utilizing a PRI,
                               CALNET II users will be
                               able to transmit data at
                               64 kbps in either Static
                               or Dynamic Mode.




                                                                                                                          Revised: Amendment No. 2.1
                                                                     97 of 482                                                    Updated: 08/18/2008
                                                                              Non-                                          Delegation  Mandatory
                                                           Additional       Recurring   Recurring     Unit of    Change     Required       or
   Feature Name      Identifier Feature Description       Information        Charge       Rate       Measure     Charge      (yes/no) Non-Mandatory
SDDN 1               SMOCC1 Calls which originate                       $      100.00   $   0.083   minute      $ -        No         Mandatory
                               from and terminate at
                               on-net locations using
                               special access
SDDN 2               SMOCC2 Calls which originate                       $      100.00   $   0.089   minute      $ -        No         Mandatory
                               from on-net locations
                               using digital special
                               access and terminate at
                               locations using digital
                               switched access or vice-
                               versa
SDDN 3               SMOCC3 Calls which originate                       $      100.00   $   0.111   minute      $ -        No         Mandatory
                               from on-net locations
                               using digital switched
                               access and terminate at
                               locations using digital
                               switched access

SDDN 56 or 64 kbps   SMOCC4 Calls which originate                       $      100.00   $   0.099   minute      $ -        No         Mandatory
                            from on-net locations
                            using digital special
                            access and terminate at
                            off-net locations using
                            digital special access
                            and can be reached via
                            700 numbers assigned
                            to the terminating
                            numbers or
                            public/private data
                            networks

Subnetwork Screen    SMOSG     Allows the creation of                   $      200.00   $   51.25 screening     $ -        No         Mandatory
Groups                         subnetwork call                                                    group
                               screening groups


                                                                                                                          Revised: Amendment No. 2.1
                                                                   98 of 482                                                      Updated: 08/18/2008
                                                                          Non-                                          Delegation  Mandatory
                                                       Additional       Recurring   Recurring     Unit of    Change     Required       or
    Feature Name     Identifier Feature Description   Information        Charge       Rate       Measure     Charge      (yes/no) Non-Mandatory
Subnetwork Calling   SMOCG Allows the creation of                   $      400.00   $    51.25 calling      $ -        No         Mandatory
Groups                         subnetwork calling                                              group
                               groups
Subnetwork Network   SMOAO Allows the creation of                   $ -                 N/A     N/A         $ -        No         Mandatory
Intercept                      unique network
Announcements                  intercept
                               announcements for
                               subnetworks




                                                                                                                      Revised: Amendment No. 2.1
                                                               99 of 482                                                      Updated: 08/18/2008
                                                                             Non-                                         Delegation  Mandatory
                                                            Additional     Recurring    Recurring    Unit of   Change     Required       or
     Feature Name       Identifier   Feature Description   Information      Charge        Rate      Measure    Charge      (yes/no) Non-Mandatory
International Rate
Periods - Calls
Originating in the US
Mainland

Country                   Peak            Off-Peak                       Country          Peak      Off-Peak
                          6pm-                                                            5pm-       11pm-
Afghanistan             10:59am         11am-5:59pm                      Laos           10:59pm      4:59pm
                          7am-                                                            1pm-        2am-
Albania                 12:59pm         1pm-6:59am                       Latvia          1:59am     12:59pm
                          6am-                                                            8am-        3pm-
Algeria                 11:59am        12 noon-5:59am                    Lebanon         2:59pm      7:59am
                          5pm-                                                            7am-        5pm-
American Samoa          10:59pm         11pm-4:59pm                      Lesotho         4:59pm      6:59am
                          7am-                                                            6am-      12 noon-
Andorra                 12:59pm         1pm-6:59am                       Liberia        11:59am      5:59am
                          6am-                                                            6am-      12 noon-
Angola                  11:59am        12 noon-5:59am                    Libya          11:59am      5:59am
                          4pm-                                           Liechtenstei     7am-        1pm-
Anguilla                 9:59pm         10pm-3:59pm                      n              12:59pm      6:59am
                          5pm-                                                            1pm-        2am-
Antarctica (Casey)      10:59pm         11pm-4:59pm                      Lithuania       1:59am     12:59pm
                          5pm-                                                            7am-        1pm-
Antarctica (Scott)      10:59pm         11pm-4:59pm                      Luxembourg     12:59pm      6:59am
                          4pm-                                                            5pm-        2am-
Antigua and Barbuda      9:59pm         10pm-3:59pm                      Macao           1:59am      4:59pm
                          8am-                                                            1pm-        2am-
Argentina                5:59pm         6pm-7:59am                       Macedonia       1:59am     12:59pm
                          1pm-                                                            6am-      12 noon-
Armenia                  1:59am         2am-12:59pm                      Madagascar     11:59am      5:59am
                          4pm-                                                            6am-      12 noon-
Aruba                    9:59pm         10pm-3:59pm                      Malawi         11:59am      5:59am
                          6am-                                                            5pm-        2am-
Ascension Island        11:59am        12 noon-5:59am                    Malaysia        1:59am      4:59pm


                                                                                                                        Revised: Amendment No. 2.1
                                                                    100 of 482                                                  Updated: 08/18/2008
                                                                         Non-                                        Delegation  Mandatory
                                                        Additional     Recurring   Recurring    Unit of   Change     Required       or
     Feature Name   Identifier   Feature Description   Information      Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
                       2pm-                                                          6pm-        1am-
Australia             7:59pm        8pm-1:59pm                       Maldives      12:59am      5:59pm
                       7am-                                                          6am-      12 noon-
Austria              12:59pm        1pm-6:59am                       Mali          11:59am      5:59am
                       1pm-                                                          7am-        1pm-
Azerbaijan+           1:59am        2am-12:59pm                      Malta         12:59pm      6:59am
                       8am-                                          Marshall        5pm-       11pm-
Bahamas               4:59pm        5pm-7:59am                       Islands       10:59pm      4:59pm
                       8am-                                                          6am-      12 noon-
Bahrain               2:59pm        3pm-7:59am                       Mauritania    11:59am      5:59am
                       6am-                                                          6am-      12 noon-
Bangladesh            5:59pm        6pm-5:59am                       Mauritius     11:59am      5:59am
                       4pm-                                          Mayotte         6am-      12 noon-
Barbados              9:59pm        10pm-3:59pm                      Island        11:59am      5:59am
                       1pm-                                                          7am-        7pm-
Belarus               1:59am        2am-12:59pm                      Mexico         6:59pm      6:59am
                       7am-                                                          5pm-       11pm-
Belgium              12:59pm        1pm-6:59am                       Micronesia    10:59pm      4:59pm
                       5pm-                                                          1pm-        2am-
Belize               10:59pm        11pm-4:59pm                      Moldova        1:59am     12:59pm
                       6am-                                                          7am-        1pm-
Benin                11:59am       12 noon-5:59am                    Monaco        12:59pm      6:59am
                                                                     Mongolian,
                      8am-                                           People's        5pm-       11pm-
Bermuda              4:59pm         5pm-7:59am                       Rep.          10:59pm      4:59pm
                      6pm-                                                           4pm-       10pm-
Bhutan               5:59am         6am-5:59pm                       Montserrat     9:59pm      3:59pm
                      4pm-                                                           6am-      12 noon-
Bolivia             11:59am        12 noon-3:59pm                    Morocco       11:59am      5:59am
Bosnia and            1pm-                                                           6am-      12 noon-
Hercegovena          1:59am         2am-12:59pm                      Mozambique    11:59am      5:59am
                      6am-                                                           5pm-       11pm-
Botswana            11:59am        12 noon-5:59am                    Myanmar       10:59pm      4:59pm
                      8am-                                                           6am-      12 noon-
Brazil               5:59pm         6pm-7:59am                       Namibia       11:59am      5:59am

                                                                                                                   Revised: Amendment No. 2.1
                                                                101 of 482                                                 Updated: 08/18/2008
                                                                              Non-                                        Delegation  Mandatory
                                                             Additional     Recurring   Recurring    Unit of   Change     Required       or
    Feature Name         Identifier   Feature Description   Information      Charge       Rate      Measure    Charge      (yes/no) Non-Mandatory
                            8am-                                                          5pm-       11pm-
British Virgin Islands     4:59pm        5pm-7:59am                       Nauru         10:59pm      4:59pm
                            5pm-                                                          6am-        6pm-
Brunei                    10:59pm        11pm-4:59pm                      Nepal          5:59pm      5:59am
                            1pm-                                                          7am-        1pm-
Bulgaria                   1:59am        2am-12:59pm                      Netherlands   12:59pm      6:59am
                            6am-                                          Netherlands     8am-        5pm-
Burkina Faso              11:59am       12 noon-5:59am                    Antilles       4:59pm      7:59am
                            6am-                                                          4pm-       10pm-
Burundi                   11:59am       12 noon-5:59am                    Nevis          9:59pm      3:59pm
                            5pm-                                          New             5pm-       11pm-
Cambodia                   1:59am        2am-4:59pm                       Caledonia     10:59pm      4:59pm
                            6am-                                          New             5pm-       11pm-
Cameroon                  11:59am       12 noon-5:59am                    Zealand       10:59pm      4:59pm
                            8am-                                                          5pm-       11pm-
Canada                     5:59pm        6pm-7:59am                       Nicaragua     10:59pm      4:59pm
                            6am-                                                          6am-      12 noon-
Cape Verde                11:59am       12 noon-5:59am                    Niger         11:59am      5:59am
                            8am-                                                          7am-        5pm-
Cayman Islands             4:59pm        5pm-7:59am                       Nigeria        4:59pm      6:59am
                            6am-                                                          5pm-       11pm-
Central African Republic 11:59am        12 noon-5:59am                    Niue          10:59pm      4:59pm
                            6am-                                          Norfolk         5pm-       11pm-
Chad                      11:59am       12 noon-5:59am                    Island        10:59pm      4:59pm
                            8am-                                                          7am-        1pm-
Chile                      5:59pm        6pm-7:59am                       Norway        12:59pm      6:59am
                            5pm-                                                          8am-        3pm-
China                      1:59am        2am-4:59pm                       Oman           2:59pm      7:59am
Christmas and Cocos         5pm-                                                          6am-        6pm-
Islands                   10:59pm        11pm-4:59pm                      Pakistan       5:59pm      5:59am
                            4pm-                                                          5pm-       11pm-
Colombia                  11:59am       12 noon-3:59pm                    Palau         10:59pm      4:59pm
                            6am-                                                          5pm-       11pm-
Comoros                   11:59am       12 noon-5:59am                    Panama        10:59pm      4:59pm


                                                                                                                        Revised: Amendment No. 2.1
                                                                     102 of 482                                                 Updated: 08/18/2008
                                                                          Non-                                         Delegation  Mandatory
                                                         Additional     Recurring    Recurring    Unit of   Change     Required       or
     Feature Name    Identifier   Feature Description   Information      Charge        Rate      Measure    Charge      (yes/no) Non-Mandatory
                        6am-                                          Papua New        5pm-       11pm-
Congo                 11:59am       12 noon-5:59am                    Guinea         10:59pm      4:59pm
                        5pm-                                                           8am-        6pm-
Cook Islands          10:59pm        11pm-4:59pm                      Paraguay        5:59pm      7:59am
                        5pm-                                                           4pm-      12 noon-
Costa Rica            10:59pm        11pm-4:59pm                      Peru           11:59am      3:59pm
                        1pm-                                                           5pm-        2am-
Croatia                1:59am        2am-12:59pm                      Philippines     1:59am      4:59pm
                        4pm-                                                           7am-        1pm-
Cuba                   9:59pm        10pm-3:59pm                      Poland         12:59pm      6:59am
                        7am-                                                           1pm-        8pm-
Cyprus                12:59pm        1pm-6:59am                       Portugal        7:59pm     12:59pm
                        7am-                                                           7am-        5pm-
Czech Republic        12:59pm        1pm-6:59am                       Qatar           4:59pm      6:59am
                        7am-                                                           6am-      12 noon-
Denmark               12:59pm        1pm-6:59am                       Reunion        11:59am      5:59am
                        5pm-                                                           1pm-        2am-
Diego Garcia          10:59pm        11pm-4:59pm                      Romania         1:59am     12:59pm
                        6am-                                                           1pm-        2am-
Djibouti              11:59am       12 noon-5:59am                    Russia          1:59am     12:59pm
                        4pm-                                                           6am-      12 noon-
Dominica               9:59pm        10pm-3:59pm                      Rwanda         11:59am      5:59am
                        4pm-                                                           5pm-       11pm-
Dominican Republic     9:59pm        10pm-3:59pm                      Samoa          10:59pm      4:59pm
                        5pm-                                                           7am-        1pm-
East Timor            10:59pm        11pm-4:59pm                      San Marino     12:59pm      6:59am
                        4pm-                                                           6am-      12 noon-
Ecuador               11:59am       12 noon-3:59pm                    Sao Tome       11:59am      5:59am
                        1pm-                                                           7am-        5pm-
Egypt                  1:59am        2am-12:59pm                      Saudi Arabia    4:59pm      6:59am
                        5pm-                                          Senegal          6am-      12 noon-
El Salvador           10:59pm        11pm-4:59pm                      Republic       11:59am      5:59am
                        6am-                                          Seychelles       6am-      12 noon-
Equatorial Guinea     11:59am       12 noon-5:59am                    Islands        11:59am      5:59am


                                                                                                                     Revised: Amendment No. 2.1
                                                                 103 of 482                                                  Updated: 08/18/2008
                                                                         Non-                                         Delegation  Mandatory
                                                        Additional     Recurring    Recurring    Unit of   Change     Required       or
     Feature Name   Identifier   Feature Description   Information      Charge        Rate      Measure    Charge      (yes/no) Non-Mandatory
                       1pm-                                                           6am-      12 noon-
Eritrea               1:59am        2am-12:59pm                      Sierra Leone   11:59am      5:59am
                       1pm-                                                           5pm-       11pm-
Estonia               1:59am        2am-12:59pm                      Singapore      10:59pm      4:59pm
                       1pm-                                                           7am-        1pm-
Ethiopia              1:59am        2am-12:59pm                      Slovakia       12:59pm      6:59am
                       7am-                                                           1pm-        2am-
Faeroe Islands       12:59pm        1pm-6:59am                       Slovenia        1:59am     12:59pm
                       8am-                                          Solomon          5pm-       11pm-
Falkland Islands      5:59pm        6pm-7:59am                       Islands        10:59pm      4:59pm
                       5pm-                                                           6am-      12 noon-
Fiji Islands          1:59am        2am-4:59pm                       Somali         11:59am      5:59am
                       7am-                                                           6am-      12 noon-
Finland              12:59pm        1pm-6:59am                       South Africa   11:59am      5:59am
                       7am-                                                           7am-        1pm-
France               12:59pm        1pm-6:59am                       Spain          12:59pm      6:59am
                       8am-                                                           6am-        6pm-
French Antilles       4:59pm        5pm-7:59am                       Sri Lanka       5:59pm      5:59am
                       8am-                                                           6am-      12 noon-
French Guiana         5:59pm        6pm-7:59am                       St. Helena     11:59am      5:59am
                       5pm-                                                           4pm-       10pm-
French Polynesia     10:59pm        11pm-4:59pm                      St. Kitts       9:59pm      3:59pm
                       6am-                                                           4pm-       10pm-
Gabon Republic       11:59am       12 noon-5:59am                    St. Lucia       9:59pm      3:59pm
                                                                     St. Pierre
                     6am-                                            and             4pm-       10pm-
Gambia              11:59am        12 noon-5:59am                    Miquelon       9:59pm      3:59pm
                                                                     St. Vincent
                      1pm-                                           and The         4pm-        10pm-
Georgia              1:59am         2am-12:59pm                      Grenadines     9:59pm       3:59pm
                      7am-                                                           1pm-         2am-
Germany             12:59pm         1pm-6:59am                       Sudan          1:59am      12:59pm
                      6am-                                                           8am-         6pm-
Ghana               11:59am        12 noon-5:59am                    Suriname       5:59pm       7:59am


                                                                                                                    Revised: Amendment No. 2.1
                                                                104 of 482                                                  Updated: 08/18/2008
                                                                              Non-                                         Delegation  Mandatory
                                                             Additional     Recurring    Recurring    Unit of   Change     Required       or
        Feature Name     Identifier   Feature Description   Information      Charge        Rate      Measure    Charge      (yes/no) Non-Mandatory
                            7am-                                                           6am-      12 noon-
Gibraltar                 12:59pm        1pm-6:59am                       Swaziland      11:59am      5:59am
                            7am-                                                           7am-        1pm-
Greece                    12:59pm        1pm-6:59am                       Sweden         12:59pm      6:59am
                            7am-                                                           7am-        1pm-
Greenland                 12:59pm        1pm-6:59am                       Switzerland    12:59pm      6:59am
                            4pm-                                          Syrian Arab      1pm-        2am-
Grenada                    9:59pm        10pm-3:59pm                      Republic        1:59am     12:59pm
                            8am-                                                           5pm-       11pm-
Guadeloupe                 4:59pm        5pm-7:59am                       Taiwan         10:59pm      4:59pm
                            4pm-                                                           1pm-        2am-
Guantanamo                 9:59pm        10pm-3:59pm                      Tajikistan      1:59am     12:59pm
                            5pm-                                                           1pm-        2am-
Guatemala                 10:59pm        11pm-4:59pm                      Tanzania        1:59am     12:59pm
Guinea, People              6am-                                                           5pm-        2am-
Revolutionary Republic    11:59am       12 noon-5:59am                    Thailand        1:59am      4:59pm
                            6am-                                                           6am-      12 noon-
Guinea-Bissau             11:59am       12 noon-5:59am                    Togo           11:59am      5:59am
                            8am-                                          Tonga            5pm-        2am-
Guyana                     5:59pm        6pm-7:59am                       Islands         1:59am      4:59pm
                            4pm-                                          Trinidad and     4pm-       10pm-
Haiti                      9:59pm        10pm-3:59pm                      Tobago          9:59pm      3:59pm
                            5pm-                                                           6am-      12 noon-
Honduras                  10:59pm        11pm-4:59pm                      Tunisia        11:59am      5:59am
                            5pm-                                                           7am-        1pm-
Hong Kong                 10:59pm        11pm-4:59pm                      Turkey         12:59pm      6:59am
                            7am-                                          Turkmenista      1pm-        2am-
Hungary                   12:59pm        1pm-6:59am                       n               1:59am     12:59pm
                                                                          Turks and
                           1pm-                                           Caicos           8am-        5pm-
Iceland                   7:59pm         8pm-12:59pm                      Islands         4:59pm      7:59am
                           6am-                                                            5pm-       11pm-
India                     5:59pm         6pm-5:59am                       Tuvalu         10:59pm      4:59pm
                           5pm-                                                            1pm-        2am-
Indonesia                 1:59am         2am-4:59pm                       Uganda          1:59am     12:59pm

                                                                                                                         Revised: Amendment No. 2.1
                                                                     105 of 482                                                  Updated: 08/18/2008
                                                                            Non-                                         Delegation  Mandatory
                                                           Additional     Recurring    Recurring    Unit of   Change     Required       or
        Feature Name   Identifier   Feature Description   Information      Charge        Rate      Measure    Charge      (yes/no) Non-Mandatory
                          1pm-                                                           1pm-        2am-
Iran                     1:59am        2am-12:59pm                      Ukraine         1:59am     12:59pm
                          1pm-                                          United Arab      8am-        3pm-
Iraq                     1:59am        2am-12:59pm                      Emirates        2:59pm      7:59am
                          7am-                                          United           7am-        1pm-
Ireland                 12:59pm        1pm-6:59am                       Kingdom        12:59pm      6:59am
                          8am-                                                           4pm-      12 noon-
Israel                   4:59pm        5pm-7:59am                       Uruguay        11:59am      3:59pm
                          7am-                                                           1pm-        2am-
Italy                   12:59pm        1pm-6:59am                       Uzbekistan      1:59am     12:59pm
                          6am-                                                           5pm-       11pm-
Ivory Coast             11:59am       12 noon-5:59am                    Vanuatu        10:59pm      4:59pm
                          4pm-                                                           7am-        1pm-
Jamaica                  9:59pm        10pm-3:59pm                      Vatican City   12:59pm      6:59am
                          2pm-                                                           8am-        6pm-
Japan                    7:59pm        8pm-1:59pm                       Venezuela       5:59pm      7:59am
                          8am-                                                           5pm-        2am-
Jordan                   4:59pm        5pm-7:59am                       Vietnam         1:59am      4:59pm
                                                                        Wallis and
                         1pm-                                           Futuna           5pm-       11pm-
Kazakhstan              1:59am         2am-12:59pm                      Islands        10:59pm      4:59pm
                         7am-                                                            8am-        3pm-
Kenya                   4:59pm         5pm-6:59am                       Yemen           2:59pm      7:59am
                         5pm-                                                            1pm-        2am-
Kiribati               10:59pm         11pm-4:59pm                      Yugoslavia      1:59am     12:59pm
                         2pm-                                                            6am-      12 noon-
Korea, North            7:59pm         8pm-1:59pm                       Zaire          11:59am      5:59am
                         2pm-                                                            6am-      12 noon-
Korea, South            7:59pm         8pm-1:59pm                       Zambia         11:59am      5:59am
                         7am-                                                            6am-      12 noon-
Kuwait                  4:59pm         5pm-6:59am                       Zimbabwe       11:59am      5:59am
                         5pm-
Kyrgyzstan             10:59pm         11pm-4:59pm



                                                                                                                       Revised: Amendment No. 2.1
                                                                   106 of 482                                                  Updated: 08/18/2008
                                                                                 Non-                                          Delegation  Mandatory
                                                                  Additional   Recurring   Recurring     Unit of    Change     Required       or
    Feature Name         Identifier    Feature Description       Information    Charge       Rate       Measure     Charge      (yes/no) Non-Mandatory



                                                                                 Non-                                          Delegation  Mandatory
                                                                  Additional   Recurring   Recurring     Unit of    Change     Required       or
    Feature Name         Identifier    Feature Description       Information    Charge       Rate       Measure     Charge      (yes/no) Non-Mandatory
Other Services
Support Services – I /   TRGV13       Provides experienced       Can include   $ -         $   94.00   hour        $ -        No         Mandatory
ATR Support I                         telecommunications         conducting
See Note 1                            professionals to support   comprehensiv
                                      existing State and local   e inventories
                                      resources with             at locations
                                      telecommunication          and review
                                      activities outside of      and monitor
                                      normal AT&T support.       accuracy of
                                                                 billing and
                                                                 tracking.




                                                                                                                             Revised: Amendment No. 2.1
                                                                          107 of 482                                                 Updated: 08/18/2008
                                                                              Non-                                          Delegation  Mandatory
                                                             Additional    Recurring   Recurring      Unit of    Change     Required       or
    Feature Name        Identifier Feature Description Information          Charge       Rate        Measure     Charge      (yes/no) Non-Mandatory
Support Services – II / TRGV14 Provides experienced        Can also       $ -          $   125.00   hour        $ -        No         Mandatory
ATR Support II                    telecommunications       provide
See Note 1                        professionals to provide project
                                  more complex support management
                                  to State and local staff services such
                                  to help manage moves, as identifying
                                  adds and changes         scope of
                                  (MAC) requests and       work, roles
                                  interface with vendors. and
                                  Can project manage       responsibiltie
                                  vendors for wiring and s, timelines,
                                  MAC orders if required. risk and
                                                           contingencies
                                                           , as well as
                                                           day-to-day
                                                           support.
                                                           Verify on-site
                                                           equipment,
                                                           circuits, and
                                                           compile and
                                                           maintain an
                                                           accurate
                                                           inventory of
                                                           same.




                                                                                                                          Revised: Amendment No. 2.1
                                                                      108 of 482                                                  Updated: 08/18/2008
                                                                                  Non-                                                Delegation  Mandatory
                                                                  Additional   Recurring       Recurring     Unit of       Change     Required       or
    Feature Name         Identifier Feature Description          Information    Charge           Rate       Measure        Charge      (yes/no) Non-Mandatory
Support Services – III / TRGV15 Work with departments           Provide the   $ -          $     138.00    hour        $ -           No         Mandatory
ATR Support III                    to support the internal      resources
See Note 1                         capabilities needed to       and expertise
                                   manage large and             to implement
                                   extremely complex            and support
                                   projects beyond the          these
                                   scope of normal              functions.
                                   support. Can help            Can also
                                   develop and establish a      provide
                                   Project Management           services to
                                   Office specific to a large   implement
                                   project or for the           specific
                                   support of numerous          solutions to
                                   initiatives. This can        meet fiscal
                                   include the                  management
                                   implementation of            needs,
                                   project management           including the
                                   software, establishing       development
                                   the infrastructure           of custom
                                   (people, processes and       databases
                                   technology) to oversee       and reports.
                                   projects; and
                                   establishing an on-site
                                   help desk.

Overtime Charges ---     TRGV13     Incremental rates added                   $    -       $      50.00 hour           $      -      No         Mandatory
See Note 2               TRGV14     to regular rates.
                         TRGV15
Premium Charges ---      TRGV13     Incremental rates added                   $    -       $     100.00 hour           $      -      No         Mandatory
See Note 3               TRGV14     to regular rates.
                         TRGV15

Note 1:                  Regular rates are used for work performed during normal Business Day - 8:00 a.m. - 5:00 p.m., Monday through Friday, excl. State Holidays.
Note 2:                  Overtime Charges are additional per hour rates for work performed from 5:00 p.m. to 8:00 a.m., Monday through Friday and all day Saturday
Note 3:                  Premium Charges are additional per hour rates for work performed anytime on Sunday and/or State holidays.

                                                                                                                                    Revised: Amendment No. 2.1
                                                                          109 of 482                                                        Updated: 08/18/2008
work)
 s a custom

 ept Mexico



ATA, Intrastate,
s with
ay based




                                Revised: Amendment No. 2.1
                   110 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
111 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
112 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
113 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
114 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
115 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
116 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
117 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
118 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
119 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
120 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
121 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
122 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
123 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
124 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
125 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
126 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
127 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
128 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
129 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
130 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
131 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
132 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
133 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
134 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
135 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
136 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
137 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
138 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
139 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
140 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
141 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
142 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
143 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
144 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
145 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
146 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
147 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
148 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
149 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
150 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
151 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
152 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
153 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
154 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
155 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
156 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
157 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
158 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
159 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
160 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
161 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
162 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
163 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
164 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
165 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
166 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
167 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
168 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
169 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
170 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
171 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
172 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
173 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
174 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
175 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
176 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
177 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
178 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
179 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
180 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
181 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
182 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
183 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
184 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
185 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
186 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
187 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
188 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
189 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
190 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
191 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
192 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
193 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
194 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
195 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
196 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
197 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
198 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
199 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
200 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
201 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
202 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
203 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
204 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
205 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
206 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
207 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
208 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
209 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
210 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
211 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
212 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
213 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
214 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
215 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
216 of 482           Updated: 08/18/2008
xcl. State Holidays.
nd all day Saturday


                                    Revised: Amendment No. 2.1
                       217 of 482           Updated: 08/18/2008
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The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.5      Service Identifier: 900 Service

Description of Service
900 Service provides passive or interactive information to callers on a ―pay as you go‖ basis. With 900 Service the caller pays for the program/offering.
900 Service is comprised of two components:
       ·     Transmission Only. AT&T (using ICN Ltd.) will carry the 900 traffic to the State‘s termination point.
       ·     Transmission, Billing and Collections (B&C). This will provide transmission, billing and collection for 900 service and a variable length preamble.
                                AT&T (using ICN Ltd.) will act as the billing agent for it customer‘s 900 service.

Availability
900 Service is available throughout the United States.


                                                                                                  Non-                                           Delegation  Mandatory
                                                                                                Recurring    Recurring     Unit of      Change    Required      or
Feature Name       Identifier       Feature Description      Additional Information              Charge        Rate       Measure       Charge    (yes/no) Non-Mandatory
Transmission       900TRO           900 Service will be      Requires dedicated     $ -                      $ 0.2255    minute        $ -       No       Mandatory
Only                                carried over the AT&T    access DS1 (T1.5)
                                    network to the customers
                                    termination point

Transmission, 900BC                 See Billing and Collection                                  $ -         N/A          minute        $ -       No       Mandatory
Billing and                         via Variable Length
Collection                          Preamble




                                                                                                                                             Revised: Amendment No. 2.1
                                                                                   218 of 482                                                        Updated: 08/18/2008
                                                                                    Non-                                        Delegation  Mandatory
                                                                                  Recurring   Recurring     Unit of    Change    Required      or
Feature Name Identifier   Feature Description         Additional Information       Charge       Rate       Measure     Charge    (yes/no) Non-Mandatory
Billing and     900VLP1   Transmission, billing and   Legally required        $ -             $ 0.8098    call        $ -       No       Mandatory
Collection with           collection for the 900      introductory message
Variable                  services and a Variable     must describe the 900
Length                    Length Preamble (0-30       service and the cost of
Preamble (0-30            seconds) which is a         the call.
seconds)                  legally mandated
                          introductory message that
                          describes the 900 service
                          and the cost of the call.


Billing and     900VLP2   Transmission, billing and   Legally required            $ -         $ 0.9328    call        $ -       No       Mandatory
Collection with           collection for the 900      introductory message
Variable                  services and a Variable     must describe the 900
Length                    Length Preamble (greater    service and the cost of
Preamble                  than 30 seconds) which is   the call.
(greater than             a legally mandated
30 seconds)               introductory message that
                          describes the 900 service
                          and the cost of the call.


Basic Features
Point of Call 900POC      Calls made to a single                                  $ -         N/A         N/A         $ -       No       Mandatory
(POC) Routing             900 can be routed to
                          different terminating
                          locations based on NPA
Time of Day      900TOD   and NXX. be routed to
                          Calls can                All calls are routed           $ -         N/A         N/A         $ -       No       Mandatory
Routing                   different locations      based on Eastern Time
                          depending on the time of
                          day
Day of Week      900DOW   Calls can be routed to                                  $ -         N/A         N/A         $ -       No       Mandatory
Routing                   different locations
                          depending on the day of
                          week


                                                                                                                            Revised: Amendment No. 2.1
                                                                     219 of 482                                                     Updated: 08/18/2008
                                                                                      Non-                                        Delegation  Mandatory
                                                                                    Recurring   Recurring     Unit of    Change    Required      or
Feature Name     Identifier   Feature Description         Additional Information     Charge       Rate       Measure     Charge    (yes/no) Non-Mandatory
Holiday          900HOL       Calls can be routed         Must have Day of Week $ -             N/A         N/A         $ -       No       Mandatory
Routing                       differently on each         routing and Holiday
                              holiday and/or a special    Routing overrides any
                              event                       existing Day of Week
                                                          defined routing.

Percentage       900PAR       Each 900 number can        Routing to at least two   $ -          N/A         N/A         $ -       No       Mandatory
Allocation                    route calls for each       locations is required and
Routing                       originating routing group  allocation must be
                              based on a designated      expressed in complete
                              percentage distribution.   numbers, e.g., 10%.
                                                         Smallest allocation is
                                                         1% and total allocation
                                                         must equal 100%.
Network Call     900RED       Allows calls to be sent to Alternate terminating     $ -          N/A         N/A         $ -       No       Mandatory
Redirect                      an alternate terminating trunk group must be
                              trunk group when the first provisioned for 900
                              choice is busy.            service and belong to
                                                         the sponsor of record.
Real-Time      900DNIS        Dialed Number                                        $ -          N/A         N/A         $ -       No       Mandatory
Dialed Number                 Identification Service
Identification                (DNIS) – the 10 digit
Service (DNIS)                number dialed by the
                              caller, will be provided.

Real-Time        900ANI       Automatic Number            When/where ANI is       $ -           N/A         N/A         $ -       No       Mandatory
Automatic                     Identification (ANI) –the   available. This feature
Number                        full 10 digit originating   requires dedicated
Identification                telephone number of the     access, compatible CPE
(ANI)                         caller will be provided.    and computer
                                                          applications.




                                                                                                                              Revised: Amendment No. 2.1
                                                                       220 of 482                                                     Updated: 08/18/2008
                                                                                     Non-                                        Delegation  Mandatory
                                                                                   Recurring   Recurring     Unit of    Change    Required      or
Feature Name    Identifier   Feature Description           Additional Information   Charge       Rate       Measure     Charge    (yes/no) Non-Mandatory
Custom          900CDT       Optional monthly reports                             $ -          N/A         N/A         $ -       No       Mandatory
Application                  are available on CD, web
Call Detail                  access or paper. These
Reporting                    reports will detail all calls
                             made through the 900
                             Service and will include
                             caller‘s telephone
                             number, date/time of call,
                             duration of call and cost
                             of the call.

Specialized     900LOT       No fees or surcharges will   Service Specific Terms $ -           N/A         N/A         $ -       No       Mandatory
Customer                     be assessed against the      and Conditions (applies
Service –                    commission rate and no       only to Automated State
Automated                    administrative fees or       Lottery Results Service)
State Lottery                commission will be paid      can be provided by
Results                      on any uncollected           AT&T.
Service                      revenue associated with
                             the California State
                             Lottery Commission‘s
                             business.




                                                                                                                             Revised: Amendment No. 2.1
                                                                      221 of 482                                                     Updated: 08/18/2008
preamble.




                         Revised: Amendment No. 2.1
            222 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
223 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
224 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
225 of 482           Updated: 08/18/2008
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


Mandatory (ALT 1) = This service is mandatory at the sole discretion of DTS when used in conjunction with the associated Mandatory services
but is not mandatory as a stand-alone service.


6.2.6.1        Service Identifier: Network Based Automatic Call Distributor (ACD) Features

Description of Service
AT&T‘s Network Based ACD platform provides Call Center Service functionality at the network level and evenly distributes call among a designated group, regardless
of the geographic location of the agents.
ACD evenly distributes incoming calls among a designated group. The ACD places calls in queue if no agent is available. The distribution of these calls can be provided
at the queue level based on:
•                     Dialed number
•                     Time of day
•                     Location of the caller
The network-based ACD, as a hosted service, does not require premises-based equipment such as
·      Switches
·      Private Branch Exchange (PBX)
·      Interactive Voice Response (IVR)
·      Computer Telephone Integration (CTI)
AT&T can deliver this feature functionality via the network to any location that connects to the public switched telephone network (PSTN). The network-based ACD offers
a real-time view to all agents, regardless of geographic location. It connects all inbound calls to the best-qualified available agent. You will receive reports on all
activities of all centers, groups, virtual groups, and agents—available as one consolidated view.

All methods of call delivery are supported.
Customers shall procure the local loop from the CALNET II, Module 1 (Core Services) Contractor.
Availability
The Network Based ACD functionality is available State-wide.


                                                                                                                                                                    Mandatory
                                                                                                                                                       Delegation      or
                                                                          Additional         Non-Recurring    Recurring         Unit of       Change   Required       Non-
 Feature Name          Identifier        Feature Description             Information            Charge          Rate           Measure        Charge    (yes/no)    Mandatory



                                                                                                                                                  Revised: Amendment No. 2.4
                                                                                     226 of 482                                                             Updated: 3/3/2010
                                                                                                                                                                        Mandatory
                                                                                                                                                          Delegation       or
                                                                             Additional            Non-Recurring   Recurring      Unit of     Change      Required        Non-
 Feature Name       Identifier       Feature Description                    Information               Charge         Rate        Measure      Charge       (yes/no)     Mandatory
Virtual Hold Ports Q14079        Virtual Hold is a queue                                           $    -          $   277.00 per port      $     -       Yes          Mandatory
                                 management solution that ends
                                 long hold times for customers.
                                 During peak call times, callers are
                                 given the choice to receive a return
                                 phone call without losing their
                                 place in line. As agents become
                                 available, Virtual Hold calls the
                                 customers back when it is their
                                 turn to speak with an agent. Callers
                                 can also initiate a callback through
                                 the Web or schedule appointments
                                 for a callback up to seven days in
                                 the future. Check with Account
                                 Team for service availability. Will
                                 require ACD Application
                                 Development based on customer
                                 requirements.




Training Classes

Network Based QTRAIN             Remote Training covers any of the      Mandatory (ALT 1) =        $ 3,000.00      $      -    per 4 hour   Change        No           Mandatory
ACD - Remote                     modules below except for the           This service is                                        increment    Order                      (ALT 1)
                                 strategy modules. There is a 4         mandatory at the sole                                               charge will
Training - each 4                hour minimum for remote training       discretion of DTS when                                              be based on
hours for 1-10                   and 4 hours for each additional        used in conjunction with                                            SOW
students (sold in                increment. Soft copies of              the associated                                                      language.
4 hr increments)                 documentation will be provided on      Mandatory services but
                                 CD. Hard copies of training            is not mandatory as a
                                 materials will be provided by Qwest    stand-alone service.
                                 for an additional cost detailed in
                                 the SOW.




                                                                                                                                                      Revised: Amendment No. 2.4
                                                                                         227 of 482                                                             Updated: 3/3/2010
                                                                                                                                                                             Mandatory
                                                                                                                                                              Delegation         or
                                                                              Additional            Non-Recurring   Recurring       Unit of      Change       Required         Non-
  Feature Name     Identifier       Feature Description                      Information               Charge         Rate        Measure        Charge        (yes/no)      Mandatory
Network Based QTRAIN            On Site training is provided in          Mandatory (ALT 1) =        $ 7,200.00      $     -     Up to 8 hours Change          No           Mandatory
ACD - On site                   minimum 1 day (8 hour)                   This service is                                                      Order                        (ALT 1)
                                increments. Customers can pick a         mandatory at the sole                                                charge will
training - up to 8              series of modules up to 8 hours for      discretion of DTS when                                               be based on
hours for 1-10                  this training. Additional increments     used in conjunction with                                             SOW
students                        of 4 hour blocks can be purchased        the associated                                                       language.
                                above the original 8 hours of            Mandatory services but
                                training for the price listed, as long   is not mandatory as a
                                as those hours are used                  stand-alone service.
                                consecutively to the original 8
                                hours.

                                • This includes the Admin,
                                Supervisor or Agent modules.

                                • The total training time cannot be
                                longer than 5 consecutive days for
                                one trip.
                                • Hard copies of the training
                                materials will be provided by
                                Qwest.
                                • QRouting product and Genesys
                                documentation CDs will be
                                provided by Qwest.
                                • Travel expenses included.

                                • Customer to provide conference
                                room for 10 people and projector.


Network Based       QTRAIN      Additional increments of 4 hour          Mandatory (ALT 1) =        $ 3,600.00      $     -     addt'l 4 hour   Change        No           Mandatory
ACD - On site                   blocks can be purchased above            This service is                                        increments      Order                      (ALT 1)
training –                      the original 8 hours of training, as     mandatory at the sole                                                  charge will
additional 4 hour               long as those hours are used             discretion of DTS when                                                 be based on
                                consecutively to the original 8          used in conjunction with                                               SOW
increments for 1-10
                                hours.                                   the associated                                                         language.
students
                                                                         Mandatory services but
                                                                         is not mandatory as a
                                                                         stand-alone service.




                                                                                                                                                       Revised: Amendment No. 2.4
                                                                                          228 of 482                                                             Updated: 3/3/2010
                                                                                                                                                                               Mandatory
                                                                                                                                                                Delegation         or
                                                                                  Additional            Non-Recurring   Recurring       Unit of      Change     Required         Non-
 Feature Name          Identifier       Feature Description                      Information               Charge         Rate        Measure        Charge      (yes/no)      Mandatory
Network Based         QTRAIN        This is a 5 day class that will help     Mandatory (ALT 1) =        $ 20,400.00     $     -     per week      Change        No           Mandatory
ACD - Strategy                      familiarize the students with            This service is                                                      Order                      (ALT 1)
Training 1 week for                 Interactive Routing Designer (IRD)       mandatory at the sole                                                charge will
1-7 students                        objects and terminology. The time        discretion of DTS when                                               be based on
                                    will be used to discuss best             used in conjunction with                                             SOW
                                    practices for developing a strategy.     the associated                                                       language.
                                    Students will build a strategy along     Mandatory services but
                                    with the instructor using the IRD        is not mandatory as a
                                    tool. Students will also learn how to    stand-alone service.
                                    troubleshoot problems in strategies
                                    using the UR Logs. After this class
                                    the students will be familiar with
                                    the IRD tool and understand how to
                                    build mid level strategies. They will
                                    understand how to troubleshoot
                                    and fix issues in a strategy.




Network Based         QTRAIN        This is a 10 day class that will help    Mandatory (ALT 1) =        $ 40,800.00     $     -     per two weeks Change        No           Mandatory
ACD - Strategy                      familiarize the students with IRD        This service is                                                      Order                      (ALT 1)
Training 2 weeks                    objects and terminology. The time        mandatory at the sole                                                charge will
for 1-7 students                    will be used to discuss best             discretion of DTS when                                               be based on
                                    practices for developing a strategy.     used in conjunction with                                             SOW
                                    Students will build a strategy using     the associated                                                       language.
                                    advanced tools along with the            Mandatory services but
                                    instructor using the IRD tool.           is not mandatory as a
                                    Students will also learn how to          stand-alone service.
                                    troubleshoot problems in strategies
                                    using the UR Logs. After this class,
                                    the students will be familiar with
                                    the IRD tool and understand how to
                                    build high level strategies. They will
                                    understand how to trouble shoot
                                    and fix issues in a strategy.




                                                                                                                                                         Revised: Amendment No. 2.4
                                                                                              229 of 482                                                           Updated: 3/3/2010
                                                                                                                                                                              Mandatory
                                                                                                                                                               Delegation         or
                                                                                Additional            Non-Recurring   Recurring        Unit of      Change     Required         Non-
 Feature Name           Identifier       Feature Description                   Information               Charge         Rate         Measure        Charge      (yes/no)      Mandatory
Network Based          QTRAIN        At the customer‘s request, training   Mandatory (ALT 1) =        ICB             ICB          per           Change        No           Mandatory
ACD - Custom                         materials and/or customized           This service is                                         development   Order                      (ALT 1)
Development for                      training classes will be developed    mandatory at the sole                                                 charge will
Training Materials                   based upon the customer‘s specific    discretion of DTS when                                                be based on
                                     requirements.                         used in conjunction with                                              SOW
or Customized
                                                                           the associated                                                        language.
Training Classes
                                                                           Mandatory services but
                                                                           is not mandatory as a
                                                                           stand-alone service.




Notes:
All training assumes pre-developed training materials.
Any custom development for training materials or training classes is available on an ICB basis.

Customer Provided Resources:
Conference room to fit up to 10 people.
Projector for demonstrating IRD.
Each class member will need a computer loaded with IRD, CME, and CCPulse to                   build a strategy and view results.
Premise database set up to allow database dips from the strategy.

   Class Modules         Audience                  Time                      Offered Remotely?
Using CME              Admin         4 hours                                          Y
Using MMS              Admin         4 hours                                          Y
Using CCPulse
Reporting              Supervisor    8 hours                                          Y
Using QuickTrack
Historical Reporting   Supervisor    2 hours                                          Y
Using ERS              Supervisor    2 hours                                          Y

Using Call Recording Supervisor      2 hours                                          Y
Using Stream
Manager (Avail date
TBD)                   Supervisor    2 hours                                          Y
Unified Login
(Description TBD)      Supervisor    2 hours                                          Y
Supervisor Desktop -
GSD                  Supervisor      2 hours                                          Y




                                                                                                                                                        Revised: Amendment No. 2.4
                                                                                            230 of 482                                                            Updated: 3/3/2010
                                                                                                                                            Mandatory
                                                                                                                               Delegation      or
                                                                 Additional    Non-Recurring   Recurring    Unit of   Change   Required       Non-
 Feature Name          Identifier         Feature Description   Information       Charge         Rate      Measure    Charge    (yes/no)    Mandatory
Supervisor Desktop -
Train the Trainer -
TAPI                 Supervisor     4 hours                         Y
Supervisor Desktop -
Train the Trainer -
TAPI-less            Supervisor     2 hours                         Y
Supervisor Desktop -
Train the Trainer -
GAD                  Supervisor     4 hours                         Y
Supervisor Desktop -
Train the Trainer -
GSD                  Supervisor     4 hours                         Y

Remote Agent Logout Supervisor      1 hour                          Y

Agent Training - GAD Agent          2 hours                         Y
Agent Training -
Quicklaunch TAPI      Agent         2 hours                         Y
Agent Training -
Quicklaunch TAPI-
less                  Agent         1 hour                          Y
Strategy - IRD
Overview              Admin         2 hours                         Y
Strategy - Basic
Strategy Design       Admin         2 days                          N
Strategy -
Intermediate Strategy
Design                Admin         5 days                          N

Strategy - Advanced
Strategy Design       Admin         10 days                         N
WFM for Agents        Agents        CBT                             NA

WFM for Supervisors Supervisors     CBT                             NA



Call Center Consulting Services

                                                                                                                                            Mandatory
                                                                                                                               Delegation      or
                                                                 Additional    Non-Recurring   Recurring    Unit of   Change   Required       Non-
 Feature Name          Identifier         Feature Description   Information       Charge         Rate      Measure    Charge    (yes/no)    Mandatory

                                                                                                                          Revised: Amendment No. 2.4
                                                                         231 of 482                                                 Updated: 3/3/2010
                                                                                                                                                                 Mandatory
                                                                                                                                                  Delegation         or
                                                                        Additional            Non-Recurring   Recurring     Unit of   Change      Required         Non-
 Feature Name  Identifier       Feature Description                    Information               Charge         Rate       Measure    Charge       (yes/no)      Mandatory
Call Center   TRGV03        Call Center Implementation. We         Mandatory (ALT 1) =        $    -          $   125.00 hour         $   -      No            Mandatory
Consulting                  will work with agencies/               This service is                                                                             (ALT 1)
                            departments or groups to identify      mandatory at the sole
Services – I                the business case, the                 discretion of DTS when
See Note 1                  requirements and processes             used in conjunction with
                            needed for a call center. We will      the associated
                            support the department in the          Mandatory services but
                            selection and implementation of        is not mandatory as a
                            the call center including resources,   stand-alone service.
                            processes, and technology.


Call Center      TRGV04     Business Process Improvement.          Mandatory (ALT 1) =        $    -          $   215.00 hour         $   -      No            Mandatory
Consulting                  We will work with                      This service is                                                                             (ALT 1)
                            agencies/departments or groups to      mandatory at the sole
Services – II               identify improvement for call center   discretion of DTS when
See Note 1                  functions and to create tighter        used in conjunction with
                            integration among partners,            the associated
                            resources, constituents and            Mandatory services but
                            customers. This includes analysis,     is not mandatory as a
                            recommendation and                     stand-alone service.
                            implementation of enhancements
                            to resources, processes and tools.




Call Center      TRGV05     Resource Augmentation. We will         Mandatory (ALT 1) =        $    -          $    94.00 hour         $   -      No            Mandatory
Consulting                  provide call center staff              This service is                                                                             (ALT 1)
                            augmentation, which can include        mandatory at the sole
Services – III              dedicated on-site support as well      discretion of DTS when
See Note 1                  as off-site roll-over support.         used in conjunction with
                                                                   the associated
                                                                   Mandatory services but
                                                                   is not mandatory as a
                                                                   stand-alone service.




                                                                                                                                              Revised: Amendment No. 2.4
                                                                                    232 of 482                                                          Updated: 3/3/2010
                                                                                                                                                             Mandatory
                                                                                                                                              Delegation         or
                                                                    Additional            Non-Recurring   Recurring     Unit of   Change      Required         Non-
 Feature Name  Identifier       Feature Description                Information               Charge         Rate       Measure    Charge       (yes/no)      Mandatory
Overtime      TRGV03        Incremental rates added to regular Mandatory (ALT 1) =        $    -          $    50.00 hour         $   -      No            Mandatory
Charges ---   TRGV04        rates.                             This service is                                                                             (ALT 1)
                                                               mandatory at the sole
See Note 2    TRGV05                                           discretion of DTS when
                                                               used in conjunction with
                                                               the associated
                                                               Mandatory services but
                                                               is not mandatory as a
                                                               stand-alone service.



Premium        TRGV03       Incremental rates added to regular Mandatory (ALT 1) =        $    -          $   100.00 hour         $   -      No            Mandatory
Charges ---    TRGV04       rates.                             This service is                                                                             (ALT 1)
                                                               mandatory at the sole
See Note 3     TRGV05                                          discretion of DTS when
                                                               used in conjunction with
                                                               the associated
                                                               Mandatory services but
                                                               is not mandatory as a
                                                               stand-alone service.




Note 1:        Regular rates are used for work performed during normal Business Day - 8:00 a.m. - 5:00 p.m., Monday through Friday, excl. State Holidays.
Note 2:        Overtime Charges are additional per hour rates for work performed from 5:00 p.m. to 8:00 a.m., Monday through Friday and all day Saturday
Note 3:        Premium Charges are additional per hour rates for work performed anytime on Sunday and/or State holidays.




                                                                                                                                          Revised: Amendment No. 2.4
                                                                                233 of 482                                                          Updated: 3/3/2010
p, regardless

an be provided




ased ACD offers
s on all




                               Revised: Amendment No. 2.4
                  234 of 482             Updated: 3/3/2010
             Revised: Amendment No. 2.4
235 of 482             Updated: 3/3/2010
             Revised: Amendment No. 2.4
236 of 482             Updated: 3/3/2010
             Revised: Amendment No. 2.4
237 of 482             Updated: 3/3/2010
             Revised: Amendment No. 2.4
238 of 482             Updated: 3/3/2010
             Revised: Amendment No. 2.4
239 of 482             Updated: 3/3/2010
             Revised: Amendment No. 2.4
240 of 482             Updated: 3/3/2010
lidays.
turday




                       Revised: Amendment No. 2.4
          241 of 482             Updated: 3/3/2010
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


Mandatory (ALT 1) = This service is mandatory at the sole discretion of DTS when used in conjunction with the associated Mandatory services
but is not mandatory as a stand-alone service.


6.2.6.1.1       Service Identifier: Network Based Automatic Call Distributor (ACD) – Basic Agent Package

Description of Service
The Basic Agent Package includes the following features:
·    Agent Inbound Line - Receives calls from the Call Center Listed Directory Numbers (LDNs)
·    Agent Status – Allows the agent to activate/deactivate the position including ready, clerical, log off
·    Multiple Queue Options - Agent can participate in a specified or unlimited number of queues
·    Remote Agent Capability – Ability to route calls to telephone numbers outside the call center
·    Position ID - Agent Position ID identifies a specific agent
·    Call Present - Agent answers Call Center calls without pressing a key
·    Incoming Call Queue - Incoming calls wait/queue when all agents busy. The call is directed to the first available agent
·    Agent Priority Call Transfer - Allows an agent to conference/transfer incoming Call Center call to another agent‘s line
·    Emergency Alert - Gives agent ability to immediately conference a supervisor or recorder to a call
·    Call Source Identification – Displays calling number on agent Equipment

Features
                                                                                                 Non-       Recurring     Unit of      Change
                                                                                               Recurring      Rate       Measure       Charge                       Mandatory
                                                                                                Charge                                                Delegation       or
                                                                                Additional                                                            Required        Non-
Feature Name   Identifier                        Feature Description           Information                                                             (yes/no)     Mandatory
Package
Basic Agents NRC – Q12667             This web-based GUI interface gives                       $ 31.80      $ 59.76     Agent          $      -      Yes           Mandatory
Package      MRC – Q12639             call center employees (agents) the
                                      flexibility to make changes in real
                                      time.
Basic Features




                                                                                                                                                  Revised: Amendment No. 2.4
                                                                                  242 of 482                                                                Updated: 3/3/2010
                                                                                          Non-      Recurring    Unit of       Change
                                                                                        Recurring     Rate      Measure        Charge                   Mandatory
                                                                                         Charge                                           Delegation       or
                                                                           Additional                                                     Required        Non-
Feature Name   Identifier           Feature Description                   Information                                                      (yes/no)     Mandatory
Abandon Call QNC002         Removes calls from the Call Center                          $    -      N/A         Agent      $      -      Yes           Mandatory
Clearing                    queue when the caller abandons: -
                            while waiting in queue (or) - after call is
                            presented to agent. The Network
                            Based ACD solution removes calls from
                            the queue when a caller abandons the
                            call while in the ACD. The same result
                            occurs when a call is presented to an
                            agent.

Automatic       Q04640      Allows Customer to specify where new                        $    -      N/A         Agent      $      -      Yes           Mandatory
Overflow                    incoming calls overflow. You can
                            specify overflow location for new
                            incoming calls.

Call Priority   QNC003      Customer assigns priority levels to the                     $    -      N/A         Agent      $      -      Yes           Mandatory
                            primary Listed Directory Number (LDN)
                            and supplementary LDNs. The
                            Network-based ACD solution allows the
                            State to assign priority levels to the
                            primary Listed Directory Number (LDN)
                            and supplementary LDNs.


Night Service   QNC004      Activated for entire Call Center                            $    -      N/A         Agent      $      -      Yes           Mandatory
                            when all agent positions logoff.
                            Automatically forwards incoming
                            calls. The Network-based ACD
                            solution uses intelligent call routing
                            to forward incoming calls
                            automatically when all agent
                            positions logoff.




                                                                                                                                      Revised: Amendment No. 2.4
                                                                           243 of 482                                                           Updated: 3/3/2010
                                                                                       Non-      Recurring    Unit of       Change
                                                                                     Recurring     Rate      Measure        Charge                   Mandatory
                                                                                      Charge                                           Delegation       or
                                                                       Additional                                                      Required        Non-
Feature Name    Identifier           Feature Description             Information                                                        (yes/no)     Mandatory
Overflow Scan QNC005         Scans up to four other Call Centers                 $        -      N/A         Agent      $      -      Yes           Mandatory
                             for an available agent and occurs
                             when queuing thresholds are
                             reached but before Automatic
                             Overflow is applied. Overflow scan
                             functionality is an inherent feature of
                             the Network-based ACD solution
                             and automatically engages when
                             you reach queuing thresholds.

Ring Threshold QNC006        Reroutes call when agent does not                       $    -      N/A         Agent      $      -      Yes           Mandatory
                             answer after a pre-determined
                             amount of time. Ring threshold
                             parameters allow you to reroute
                             calls when agents fail to answer
                             calls.

Call Delay   Q13362          Provides recorded announcement(s) to                    $    -      N/A         Agent      $      -      Yes           Mandatory
/Forced                      callers when all agents are busy or the
Announcement                 Call Center is in Night Service mode.


Queue Status    Q14074       Indication when queue thresholds                        $    -      N/A         Agent      $      -      Yes           Mandatory
                             are exceeded. Separate from
                             telephone sets, this data will be
                             provided to a wall mounted display
                             or a workstation.
Called Number QNC007         Displays the dialed Call Center                         $    -      N/A         Agent      $      -      Yes           Mandatory
Display                      directory number on agent
                             Equipment.
Call Tracking   QNC008       Allows agent to indicate type of call                   $    -      N/A         Agent      $      -      Yes           Mandatory
                             being processed by depressing
                             tracking key and entering a code
                             (―account code‖).
Controlled    QNC009                                                                 $    -      N/A         Agent      $      -      Yes           Mandatory
Access to
PSTN/Switched
Network

                                                                                                                                   Revised: Amendment No. 2.4
                                                                        244 of 482                                                           Updated: 3/3/2010
                                                                                                 Non-      Recurring    Unit of       Change
                                                                                               Recurring     Rate      Measure        Charge                    Mandatory
                                                                                                Charge                                            Delegation       or
                                                                                  Additional                                                      Required        Non-
Feature Name     Identifier              Feature Description                     Information                                                       (yes/no)     Mandatory
Chargeable Features:
Agent Queue      Q02778         Provides agents status of call queue.                          $    -      $0.5433     Agent      $       -       Yes          Mandatory
Status Display                  The display shows either the number of
                                calls in queue or amount of time oldest
                                call in queue. The Agent Desktop
                                Statistics Display client is a personal
                                banner board that allows your agents to
                                view group and queue activity. The
                                client is customizable, based on
                                supervisor preference and can be set to
                                provide a visual alert indication when
                                the ACD meets key thresholds
                                associated with agent or queue
                                activities.



Skills Based     Q12641         Enhances ACD functionality to include skills                   $ 45.60     $ 92.25     Agent      $       -       Yes          Mandatory
Agent                           based routing capabilities. If you want skills
                                based routing in a call center environment,
                                you can select the skills based routing agent
                                in lieu of the Basic Agents Package.


CTI Based        NRC - Q12663   Enhances ACD functionality to include                          $ 51.60     $ 104.55    Agent      $       -       Yes          Mandatory
Agent            MRC - Q12640   Computer Telephony Integration (CTI)
                                capabilities. If you want CTI
                                functionality within a call center
                                environment, then you can select the
                                CTI agent package in lieu of the Basic
                                Agents Package.

Web Bundle       NRC - Q12670   Enhances ACD functionality to                                  $   70.80 $ 123.00       Agent         $       -   Yes          Mandatory
Only Agent       MRC - Q12643   include Web Agent capabilities.
                                This feature is for an agent who will
                                only handle web based ACD
                                inquiries.




                                                                                                                                              Revised: Amendment No. 2.4
                                                                                  245 of 482                                                            Updated: 3/3/2010
                                                                                      Non-      Recurring    Unit of   Change
                                                                                    Recurring     Rate      Measure    Charge                 Mandatory
                                                                                     Charge                                     Delegation       or
                                                                      Additional                                                Required        Non-
Feature Name   Identifier             Feature Description         Information                                                    (yes/no)     Mandatory
Web Bundle   NRC - Q12658     Enhances ACD functionality to                         $   30.00 $    86.10     Agent     $   -    Yes          Mandatory
Add On       MRC - Q12657     include Web Agent capabilities.
                              This feature is for a multi-media
                              agent or an agent who will handle
                              incoming ACD voice calls as well as
                              Web based ACD inquiries. You can
                              add this feature on to a Basic
                              Agent, a Skills Based Agent, or a
                              CTI Agent.
Outbound       NRC - Q12665   Enhances ACD functionality to                         $   78.00 $ 129.15       Agent     $   -    Yes          Mandatory
ONLY Agent     MRC - Q12642   include predictive dialing
                              capabilities. Predictive Dialers are
                              used for large outbound dialing
                              campaigns. An Outbound Only
                              Agent is for agents who will be
                              responsible for outbound only
                              responsibilities.
Outbound Add   NRC - Q12662   Enhances ACD functionality to                         $   45.60 $    83.64     Agent     $   -    Yes          Mandatory
On             MRC - Q12661   include predictive dialing
                              capabilities. This is for agents who
                              will have incoming ACD
                              responsibilities as well as outbound
                              dialing responsibilities. You can add
                              this feature on to a Basic Agent, a
                              Skills Based Agent, or a CTI Agent.




                                                                                                                           Revised: Amendment No. 2.4
                                                                       246 of 482                                                    Updated: 3/3/2010
                                                                                     Non-      Recurring    Unit of       Change
                                                                                   Recurring     Rate      Measure        Charge                   Mandatory
                                                                                    Charge                                           Delegation       or
                                                                     Additional                                                      Required        Non-
Feature Name   Identifier             Feature Description          Information                                                        (yes/no)     Mandatory
Enhanced     NRC - Q12660    Adds enhanced features to the                     $ 12.00         $ 17.22     Agent      $      -      Yes           Mandatory
Desktop      MRC - Q12659    basic agents desktop. Standard
                             Desktop has basic call functionality,
                             speed dial buttons, display for agent
                             status to ACD, customized display
                             options such as colors and logos.
                             Enhanced offers: (1) Phonebook
                             that the agents can launch calls
                             from to other agents, questions of
                             other agents and put call on hold,
                             conference call with other agents,
                             blind transfer, aware transfers of
                             calls, etc. (2) Attached data where
                             the agent can transfer the data to
                             the next agent, either text driven or
                             the actual CTI screen, (3) Timed
                             events where the supervisor can
                             better track agent‘s time. The agent
                             would click a button (e.g., smoke
                             break, lunch, meeting, etc). This
                             takes the agent out of the call
                             queue and tracks time for reporting
                             based on selection chosen.


Workforce     NRC - Q12675   Enhances call center functionality to                 $ 19.20     $ 98.40     Agent      $      -      Yes           Mandatory
Management    MRC - Q12673   include workforce management
Add On                       capabilities. You can add this
                             feature to call centers that require
                             or desire workforce management
                             scheduling capabilities. You can
                             add this feature on to a Basic
                             Agent, a Skills Based Agent, or a
                             CTI Agent.
ACD           Q14079         Application Development and                           $    -      $ 180.00    hour       $      -      Yes           Mandatory
Application                  Professional Services for complex
Development                  and customized call center
                             environments.


                                                                                                                                 Revised: Amendment No. 2.4
                                                                      247 of 482                                                           Updated: 3/3/2010
                                                                                     Non-      Recurring    Unit of       Change
                                                                                   Recurring     Rate      Measure        Charge                   Mandatory
                                                                                    Charge                                           Delegation       or
                                                                  Additional                                                         Required        Non-
Feature Name     Identifier           Feature Description        Information                                                          (yes/no)     Mandatory
Basic ACD      TBD            Professional Services for custom   Mandatory         N/A         $ 185.00    hour       $      -      Yes           Mandatory
Agent Identity                development, initial set up,       (ALT 1) = This                                                                   (ALT 1)
                                                                 service is
Management                    implementation and on-going        mandatory at
Application                   application support of Basic ACD   the sole
Professional                  Agent Identity Management          discretion of
Services                      Application                        DTS when
                                                                 used in
                                                                 conjunction
                                                                 with the
                                                                 associated
                                                                 Mandatory
                                                                 services but is
                                                                 not mandatory
                                                                 as a stand-
                                                                 alone service.




                                                                                                                                 Revised: Amendment No. 2.4
                                                                    248 of 482                                                             Updated: 3/3/2010
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


Mandatory (ALT 1) = This service is mandatory at the sole discretion of DTS when used in conjunction with the associated Mandatory services
but is not mandatory as a stand-alone service.


6.2.6.1.2       Service Identifier: Network ACD Basic Supervisor’s Package

Description of Service
The Basic Supervisor‘s Package shall include all of the features from the Basic Agent‘s Package as well as the following features:
·    Call Agent - Allows supervisor to directly call an agent by pressing a single key and includes the ability to interrupt an active call.
·    Observe Agent – Allows supervisor to listen to conversation between the agent and the caller.
·    Supervisor Answer Agent – Allows supervisor to answer Call Supervisor calls from an agent by depressing a key.
·    Answer Emergency - Allows supervisor to answer emergency calls on an ―Emergency‖ key when an agent's ―Emergency‖ key is pressed.

Features


                                                                                         Non-                                                  Delegation   Mandatory
                                                                          Additional     Recurring    Recurring    Unit of         Change      Required        or
 Feature Name  Identifier       Feature Description                      Information     Charge       Rate         Measure        Charge        (yes/no)  Non-Mandatory
Basic         NRC - Q12669 Basic Supervisor‘s Package                                     $ 47.70      $ 86.92      Supervisor $ -            Yes        Mandatory
Supervisor‘s  MRC - Q12644 Software as described above.

Package                    The AT&T Network Based
                           ACD Supervisor platform and
                           its Web-based GUI allow
                           management employees the
                           flexibility to make changes in
                           real time.




                                                                                                                                              Revised: Amendment No. 2.4
                                                                                  249 of 482                                                            Updated: 3/3/2010
                                                                                Non-                                          Delegation   Mandatory
                                                                   Additional   Recurring   Recurring   Unit of    Change     Required        or
 Feature Name  Identifier       Feature Description               Information   Charge      Rate        Measure   Charge       (yes/no)  Non-Mandatory
Additional    NRC - Q12669 Additional supervisor for                            $ 47.70     $ 86.92     Supervisor $ -       Yes        Mandatory
Supervisor    MRC - Q12644 supervisor group. (For each

Positions                  Supervisor package over the
                             minimum of 1 per 20 agents.)
                             The Network-based ACD
                             Supervisor Package and its web-
                             based GUI interface allow the
                             State‘s management employees
                             the flexibility to make changes in
                             real time using the tools that
                             meet the requirement. Each
                             supervisor will have login access
                             along with defined permissions,
                             views, and abilities.



Basic Features
Controlled     QNC015        Allows a supervisor to direct new                  $     -     N/A         Supervisor $     -   Yes        Mandatory
Overflow                     Call Center calls to an overflow
                             route. Administrative access to
                             the Network-based ACD
                             Supervisor Package decision
                             tree allows real-time changes to
                             accommodate business planning
                             shifts.

ACD Status      QNC016       Supervisor(s) with display set                     $     -     N/A         Supervisor $     -   Yes        Mandatory
Display                      can monitor Call Center call
                             status such as:
                             Queue Status (QSD) shows:
                             Number of calls in incoming call
                             queue and average time in
                             queue
                             Total number of occupied agent
                             positions (agents idle, active, or
                             not ready)




                                                                                                                             Revised: Amendment No. 2.4
                                                                         250 of 482                                                    Updated: 3/3/2010
                                                                                   Non-                                         Delegation   Mandatory
                                                                      Additional   Recurring   Recurring   Unit of    Change    Required        or
 Feature Name    Identifier        Feature Description               Information   Charge      Rate        Measure   Charge      (yes/no)  Non-Mandatory
Position Status QNC017        Provides supervisor with visual                      $     -     N/A         Supervisor $   -    Yes        Mandatory
Display                       indication of agent activity in real
                              time. In real time, State call
                              center employees can see
                              individual agent activity via the
                              visual indicators supported by the
                              platform. The Network-based
                              ACD Supervisor Package tools
                              allow your supervisors access to
                              the online agent activity real time
                              statistics.



Position Status   QNC018      Allows supervisor to quickly                         $     -     N/A         Supervisor $   -    Yes        Mandatory
Summary                       check status of the Call Center.
Display                       Supervisor can have multiple
                              position status summary display
                              keys to monitor multiple Call
                              Center Groups within their
                              System. Display indicates total
                              number of agents:
                                  - On Call Center calls
                                  - On non Call Center calls (on
                              virtual number)
                                  - Idle (logged in and waiting
                              for call)
                                  - Not ready (clerical status)
                              logged off.
                              Additional Display information
                              available:
                                  - Average number of calls in
                              queue
                                  - Current status of all agents
                              of a team or group
                                  - Agent idle time




                                                                                                                               Revised: Amendment No. 2.4
                                                                            251 of 482                                                   Updated: 3/3/2010
                                                                            Non-                                         Delegation   Mandatory
                                                           Additional       Recurring   Recurring   Unit of    Change    Required        or
 Feature Name  Identifier        Feature Description      Information       Charge      Rate        Measure   Charge      (yes/no)  Non-Mandatory
Basic ACD     TBD           Professional Services for      Mandatory (ALT N/A           $ 185.00 Hour         $    -    Yes        Mandatory
Supervisor                  custom development, initial    1) = This service                                                       (ALT1)
Identity                    set up, implementation and on- is mandatory at
                                                           the sole
Management                  going application support of
                                                           discretion of
Application                 Basic ACD Supervisor Identity
                                                           DTS when used
Professional                Management Application         in conjunction
Services                                                 with the
                                                         associated
                                                         Mandatory
                                                         services but is
                                                         not mandatory
                                                         as a stand-alone
                                                         service.




                                                                                                                        Revised: Amendment No. 2.4
                                                                   252 of 482                                                     Updated: 3/3/2010
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.6.1.3       Service Identifier: Network ACD System Administrator’s Software Package

Description of Service
The System Administrator‘s Software Package shall include the following features:
·    Provides "real time" display of agent and call activity by Call Center or network wide. Display is easily customized to show desired information
·    Activate or deactivate the entire Call Center group or queues within the group
·    Assign passwords to agents
·    Increase or decrease number of agents
·    Increase or decrease the number of queues
·    Move agent(s) to another Call Center group within the System
·    Control queues by changing the queue slots, queue size, and maximum wait time
·    Change overflow routes and ring thresholds
·    Change password levels of supervisors into System
Features
                                                                                                 Non-                                           Delegation   Mandatory
                                                                                               Recurring    Recurring     Unit of      Change   Required        or
   Feature Name        Identifier      Feature Description          Additional Information      Charge        Rate       Measure       Charge    (yes/no)  Non-Mandatory




                                                                                                                                            Revised: Amendment No. 2.4
                                                                                  253 of 482                                                          Updated: 3/3/2010
System            NRC -    The Network ACD System            • Move agent(s) to         $ 47.70   $ 86.92 Package   $   -     Yes       Mandatory
Administrator‘s   Q12669   Administrator‘s Package will      another call center group
Package           MRC –    allow your administrators to:     within the system
                  Q12644   • View real time display of
                                                             • Control queues by
                           agent and call activity by call
                                                             changing the queue
                           center or network wide.
                           Display is easily customized      slots, queue size, and
                           to show desired information.      maximum wait time
                           • Activate or deactivate the      • Change overflow routes
                           entire call center group or       and ring thresholds
                           queues within the group           • Change password
                           • Assign passwords to             levels of supervisors into
                           agents                            system
                           • Increase or decrease
                           number of agents
                           • Increase or decrease the
                           number of queues




                                                                                                                            Revised: Amendment No. 2.4
                                                                           254 of 482                                                 Updated: 3/3/2010
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.6.1.4       Service Identifier: Network ACD Management Information System (MIS) Tracking for Call Centers

Description of Service
The Call Center MIS System provides tracking in the form of reports and real time queries of data associated with agents and with each Call Center.
The ―Tracking for Each Call Center‖ MIS package provides tracking of the following data:
                 • Average speed of answer
                 • Expected delay
                 • Grade of Service (GOS or equivalent)
                 • Hourly demand
                 • Longest delay experienced by caller
                 • Number of agents busy on incoming calls
                 • Number of agents/queue slots available
                 • Number of incoming calls to each LDN
                 • Total number and length of calls
                 • Total number of calls abandoned
                 • Incremental breakdown of the number of calls abandoned after or before announcement
                 • Total number of calls by account code
The ―Tracking for Agents‖ Software package provides real time tracking of the following data by Agency:
                 • Number of agents logged on
                 • Number of agents busy on Call Center calls or on non-Call Center calls
                 • Number of idle agents by call center or by queue
                 • Number of agents in Clerical status
                 • Number of agents logged-off
The ―Tracking for Agents‖ Software shall also provide historical tracking of individual agent performance, including:
                 • Total number of calls answered by LDN, by queue, and by account code
                 • Agent time tracking (logged on, status, logged off, etc.)
                 • Average number of calls answered per hour
                 • Average duration of calls
                 • Average of hold time
                 • Percentage of time available, on call, on hold, idle
                 • Incremental breakdown of duration of calls
                                                                                                                             Revised: Amendment No. 2.4
                                                                           255 of 482                                                   Updated: 3/3/2010
Features


                                                                                                                                               Mandatory
                                                                                                                                 Delegation       or
                                                               Additional   Non-Recurring   Recurring     Unit of       Change   Required        Non-
 Feature Name      Identifier      Feature Description        Information      Charge         Rate       Measure        Charge    (yes/no)     Mandatory
Basic Features
MIS for Network   QNC011        MIS for ACD as described                    $      -        N/A         Contact     $       -    Yes          Mandatory
ACD (up to 8                    above for up to 8 agents.                                               Center
agents)

MIS for Network QNC012          MIS for ACD as described                    $      -        N/A         Contact     $       -    Yes          Mandatory
ACD (up to 24                   above for up to 24 agents.                                              Center
agents)
MIS for Network QNC013          MIS for ACD as described                    $      -        N/A         Contact     $       -    Yes          Mandatory
ACD (up to 48                   above for up to 48 agents.                                              Center
agents)
MIS for Network QNC014          MIS for ACD as described                    $      -        N/A         Contact     $       -    Yes          Mandatory
ACD (up to 96                   above for up to 96 agents.                                              Center
agents)
MIS for Network QNC015          MIS for ACD as described                    $      -        N/A         Contact     $       -    Yes          Mandatory
ACD (up to 192                  above for up to 192                                                     Center
agents)                         agents.
MIS for Network QNC016          MIS for ACD as described                    $      -        N/A         Contact     $       -    Yes          Mandatory
ACD (over 192                   above for over 192 agents.                                              Center
agents)
Chargeable Features
Enterprise      QMAN05          Expands the reporting                       $ 18,000.00 N/A                         $       -    Yes          Mandatory
Reporting                       capabilities of the Network
Solutions                       ACD Management
                                Information System
                                Requires a customer
                                provided server.




                                                                                                                                 Revised: Amendment No. 2.4
                                                                      256 of 482                                                           Updated: 3/3/2010
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


Service Identifier: 6.2.6.1.6 Additional Network Call Center Maintenance

Description of Service
Call Center Maintenance includes Hardware and Software maintenance for Call Centers (Contractor‘s Equipment only, including upgrades and routine
maintenance procedures, etc). Call Center Maintenance shall include maintenance for the associated Network Based Interactive Voice Response (IVR) and
Computer Telephone Integration (CTI) applications.

An expert level technician shall respond by phone to provide troubleshooting assistance within one hour of Customer opening trouble ticket. This support
shall be available Monday through Friday from 7am to 6pm Pacific Time at no additional charge for the Equipment and services provided for ACDs, IVRs,
Specialized Call Routing (SCRs), and CTIs.

Features



                                                                                                Non-                                                Delegation   Mandatory
                                                                              Additional      Recurring    Recurring     Unit of           Change   Required        or
      Feature Name              Identifier      Feature Description          Information       Charge        Rate       Measure            Charge    (yes/no)  Non-Mandatory
7/24 On-Site Call Center       QNC010         On-Site Network                                $     -      N/A          Agent           $     -      Yes       Mandatory
Maintenance in the AT&T                       Maintenance for Call
Network                                       Centers provided by
                                              AT&T 7/24
Remote Call Center             QCCMS          Remote technical                                 $   -      $ 52.20      Hourly          $     -      Yes       Mandatory
Maintenance Support for                       assistance for
off hours                                     maintenance during hours
                                              other than those covered
                                              by the maintenance plans
                                              above.




                                                                                                                                                 Revised: Amendment No. 2.4
                                                                                  257 of 482                                                               Updated: 3/3/2010
R) and




                      Revised: Amendment No. 2.4
         258 of 482             Updated: 3/3/2010
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.

The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.

Mandatory (ALT 1) = This service is mandatory at the sole discretion of DTS when used in conjunction with the associated Mandatory services
but is not mandatory as a stand-alone service.

6.2.7      Service Identifier: Network Based Interactive Voice Response (IVR) Services and Features

Description of Service

AT&T, through our subcontractor Qwest, will provide a Network Based Interactive Voice Response (IVR) system that meets your needs.
Our Network IVR provides, among other features:
Automated Attendant - A service that automatically answers incoming calls within a predefined number of rings, without assistance from a live attendant.   .
Callers can reach an extension by entering the extension number or name. The Automated Attendant offers other services, such as announcements for voice
menu choices and can process multiple calls simultaneously. It prompts callers with a series of choices and actions to perform. Based on selected action,
the caller may listen to a recorded announcement, leave a message, place a call, activate another voice service or be routed to a particular service.
Translator - Voice response informing the caller of the new phone number.
Names Directory - Allows callers to spell a name using the telephone keypad, and then have the IVR System read back the name and transfer the call to that
person‘s telephone.
Voice Library - Provides playback of voice recorded ‗library‘ of information.
Intelligent Call Transfers - Transfer callers based on time-of-day, day-of-week, language, or zip code.
Call Progress Detection – IVR monitors a transferred call to check if the line is busy, disconnected or a network message is played.
Custom Applications, including modifications and/or programming changes to the design and/or Application Program Interface (API) for existing custom IVR
(e.g., host connection) shall be provided in accordance with the provisions for contracted service project work.
 In addition, we offer the following features:
·      Text-to-Speech (TTS), using the latest engines from Nuance
·      Speech Recognition
·      CTI interfaces for premises agents
·      ACD integration with premises ACD infrastructure
·      Single-site reporting via portal (reports are historical and near-real time)
·      Carrier agnostic for inbound voice.
The IVR platform is an open standards system based on XML 2.0—allowing our Network Based IVR customers to develop their own applications and gives them
the ability to make changes whenever they wish. You can easily port the XML-based applications from the network IVR system to any other XML-based IVR
with little to no modification. Traditional premise based IVR products do not offer this capability.

                                                                                                                                              Revised: Amendment No. 2.4
                                                                                    259 of 482                                                          Updated: 3/3/2010
The Network Based IVR network accepts calls via 8xx, translated to a URL specific to that 8xx. The network negotiates a communication session from the core
of the network to the specific Web Application Server (WAS) that hosts the particular IVR needed. This connection is encrypted. Then, the communication
session is as simple as a home user requesting information from a web page.
Features
                                                                                                                                                      Mandatory
                                                                                    Non-                                                Delegation       or
                                                                   Additional     Recurring       Recurring      Unit of       Change   Required        Non-
  Feature Name     Identifier        Feature Description          Information      Charge           Rate        Measure        Charge    (yes/no)     Mandatory
IVR with Standard QMAN01 Network Based IVR solution to                           $ 4,240.00   N/A             port         $     -      Yes          Mandatory
Applications                  support most industry standard
                              applications, call flows,
                              prompting, CTI, and host
                              integrations capable of deploying
                              sophisticated IVR scripts,
                              including
                                 - Complex, multi-level menu
                              structures
                                 - Announcements
                                  - Multiple languages
                                 - Call prompts for Caller
                              Entered Data (DTMF) tones
                                 - Perform database dips
                                 - Playback customer data to
                              the caller
Usage
IVR with Standard Q10022      Usage rate for IVR with Standard                   $    -       $     0.0888 per minute      $     -      Yes          Mandatory
Application Usage             Application


Basic Features
Additional Voice   QNC001     Additional storage capacity for                    $    -       N/A             hour         $     -      Yes          Mandatory
Forms Storage                 Voice Form recorded data. No
                              additional charge for extra voice
                              form storage.




                                                                                                                                 Revised: Amendment No. 2.4
                                                                         260 of 482                                                        Updated: 3/3/2010
                                                                                                                                                         Mandatory
                                                                                      Non-                                                 Delegation       or
                                                                      Additional    Recurring        Recurring      Unit of       Change   Required        Non-
 Feature Name    Identifier        Feature Description               Information     Charge            Rate        Measure        Charge    (yes/no)     Mandatory
Call Router     Q13776      Daily Activity and Daily Call Profile                  $     -       N/A             package per $      -      Yes          Mandatory
Reports                     Reports shall be available for Daily,                                                application
                            Weekly, and Monthly Distribution to
                            each Customer broken down by
                            each hour. Reports are available
                            online through a maintained portal,
                            or you can create reports through a
                            custom script, delivered to any
                            location specified by your agencies.
                            Reports can be transferred via File
                            Transfer Protocol (FTP)), or left in a
                            directory on the Web Application
                            Server for easy access by each
                            State agency.


Chargeable Items:
Name and        Q09330       Speech recognition feature to look                    $         -   $       90.00                $     -      Yes          Mandatory
Address Speech               up names and addresses in a
Module                       database.

Targus Database QTARGS       For Spanish callers, the application                  $         -   $        0.27                $     -      Yes          Mandatory
Lookup                       will prompt for phone number and
                             query a Targus database to retrieve
                             the associated address, and speak
                             the information back for confirmation
                             (the address playback will be via
                             English Text-to-Speech).




                                                                                                                                    Revised: Amendment No. 2.4
                                                                            261 of 482                                                        Updated: 3/3/2010
                                                                                                                                                           Mandatory
                                                                                       Non-                                                  Delegation       or
                                                                       Additional    Recurring        Recurring      Unit of        Change   Required        Non-
 Feature Name     Identifier         Feature Description              Information     Charge            Rate        Measure         Charge    (yes/no)     Mandatory
Call Recording   Q14482      Call recording includes the ability to                 $     93.00   $       55.00 Monthly per     $     -      Yes          Mandatory
                             record all calls, percentage of calls,                                             Port
                             and on-demand recording to the
                             CALNET IVR and ACD environment.
                             Recording is managed through the
                             call recording platform tools or the
                             unique call flow strategy and is sized
                             and priced on a per recording port
                             model. Port sizing is based on
                             actual customer traffic requirements
                             with each application.



Call Recording   Q14484      Call Recording solution includes                       $       -     $     149.00 Fee per          $     -      Yes          Mandatory
Storage                      30 days of real time storage and                                                  Year of
                             six months of archival storage.                                                   Storage
                             Additional storage can be
                             purchased in one year
                             increments up to a maximum of
                             seven years of archival storage.
                             Recordings can be moved to
                             customer provided storage
                             devices if preferred.

Voice Forms      QMAN02      Allows business End-Users to                           $ 1,325.00    N/A             per           $     -      Yes          Mandatory
                             collect information from callers                                                     transaction
                             over the telephone. A series of
                             questions is played to a caller
                             who responds to each question in
                             sequential order. Once the
                             information is collected, it can be
                             retrieved and transcribed to suit
                             individual Requirements. Include
                             a minimum of one (1) hour
                             storage per Voice Forms
                             application.


                                                                                                                                      Revised: Amendment No. 2.4
                                                                             262 of 482                                                         Updated: 3/3/2010
                                                                                                                                                      Mandatory
                                                                                    Non-                                                Delegation       or
                                                                    Additional    Recurring      Recurring      Unit of        Change   Required        Non-
 Feature Name     Identifier       Feature Description             Information     Charge          Rate        Measure         Charge    (yes/no)     Mandatory
Fax on Demand    Q01778      A feature that allows the End-                      $     530.00   N/A          port          $     -      Yes          Mandatory
or Fax Reply                User to create and retrieve Fax
                            information by selecting Fax
                            items from a voice menu.
Change           Q10005     Allows Customers to make                             $     795.00   N/A          per system    $     -      Yes          Mandatory
Administration              administrative changes to the
                            Network IVR System without
                            vendor intervention. Our network
                            solution is an open-standards-
                            based platform. If the State is
                            familiar with XML coding and
                            Speech Recognition formats (if
                            deployed), you can make your
                            own real-time changes without
                            engaging your IVR vendor.
                            Additionally, we provide a
                            developer‘s portal for syntax
                            checking, sample code, and
                            Q&A.


Database         QMAN03     Access to the Customer‘s local                       $     424.00   N/A          per           $     -      Yes          Mandatory
Lookups                     database for look up and delivery                                                transaction
                            of the information to the Network
                            IVR (e.g. zip codes, phone
                            numbers, office numbers, dates
                            of birth). It is possible to provide
                            hooks into Agency infrastructure.
                            We can retrieve data through
                            APIs, Open Database
                            Connectivity (ODBC) links, and
                            Web Certificates.




                                                                                                                                 Revised: Amendment No. 2.4
                                                                          263 of 482                                                       Updated: 3/3/2010
                                                                                                                                                      Mandatory
                                                                                 Non-                                                   Delegation       or
                                                                 Additional    Recurring         Recurring      Unit of        Change   Required        Non-
 Feature Name    Identifier       Feature Description           Information     Charge             Rate        Measure         Charge    (yes/no)     Mandatory
Credit-Card     QMAN04      Application for credit card                       $     742.00   N/A             per           $     -      Yes          Mandatory
Transactions               payments via the telephone/IVR                                                    transaction
                           service involving connection to a
                           clearinghouse. The AT&T
                           network solution can front-end
                           existing payment applications
                           and stream all the needed data to
                           such applications for processing.
                           Data can be retrieved via DTMF
                           entries or via Speech
                           Recognition. However, the AT&T
                           network solution will not perform
                           the actual credit card processing,
                           account verification, etc. The
                           assumption is we will interface
                           with the online system and not
                           have to recreate the credit card
                           authorization protocol.


Speech          QO9321     A Machine‘s ability to understand                  $     900.00   $     174.25 port             $     -      Yes          Mandatory
Recognition                and react to human speech
                           instead of touch tone entry. Our
                           network solution works with
                           Nuance Speech Recognition
                           technology to enable ASR
                           (Automatic Speech Response)
                           applications. The IVR can be
                           created to interface with callers
                           via prompted speech, natural
                           speech, or free-talk
                           environments.




                                                                                                                                 Revised: Amendment No. 2.4
                                                                       264 of 482                                                          Updated: 3/3/2010
                                                                                                                                                      Mandatory
                                                                                    Non-                                                Delegation       or
                                                                    Additional    Recurring       Recurring      Unit of       Change   Required        Non-
  Feature Name     Identifier        Feature Description           Information     Charge           Rate        Measure        Charge    (yes/no)     Mandatory
Network Based     QO9378      This is a network IVR Port Based                   $ 4,800.00   $       87.13 port           $     -      Yes          Mandatory
IVR Port Based               service without usage. This
Option without               option is offered to provide
Usage                        customers with a more cost
                             effective and predictable cost
                             alternative than a usage based
                             model depending on the
                             customer's application and call
                             volumes. This option provides the
                             same feature functionality as
                             described in our network based
                             IVR solution.


IVR Intelligent   NRC -      IVR Enhancement to include CTI                      $ 1,200.00   $ 2,460.00 connection        $     -      Yes          Mandatory
Call Processing   Q10784     This is the service that provides a
Gateway           MRC -      Computer Telephony Integration
                  Q10783
                             (CTI) connection from the
                             network IVR (QWCC) to the
                             premises based ACD/PBX.



IVR Text to       Q10013     IVR Enhancement to include Text                      $    -      $       24.60   port         $     -      Yes          Mandatory
Speech Ports                 to Speech
                             Text to Speech allows text from a
                             database or other application to
                             be read back to a caller.


IVR Overflow      Q09320     IVR Enhancement to include Port                     $     -      $     0.1230 minute          $     -      Yes          Mandatory
Protection                   Overflow
                             This feature allows IVR port
                             bursting or port overflow for peak,
                             seasonal or unusually high
                             periods of IVR traffic.


                                                                                                                                 Revised: Amendment No. 2.4
                                                                          265 of 482                                                       Updated: 3/3/2010
                                                                                                                                                 Mandatory
                                                                                  Non-                                             Delegation       or
                                                                  Additional    Recurring    Recurring      Unit of       Change   Required        Non-
  Feature Name      Identifier       Feature Description         Information     Charge        Rate        Measure        Charge    (yes/no)     Mandatory
IVR Dedicated      NRC -       IVR Enhancement to include                      $ 3,000.00   $ 2,829.00 server         $     -      Yes          Mandatory
Hosting            Q09992      Dedicated Hosting
(Customer          MRC -       This provides for full
                   Q09991
Provided                     management and monitoring of a
Hardware)                    dedicated WAS (Web Application
                             Server) which is needed to run
                             the IVR application should this
                             not be in a shared hosting model.
                             (All hardware is provided by the
                             State of California)

IVR Dedicated      TBD       IVR Dedicated Hosting with                        ICB          ICB          server       $     -      Yes          Mandatory
Hosting (Carrier             Carrier Provided Hardware. This
Provided                     provides for Carrier Provided
Hardware)                    Server Service that is fully
                             managed and monitored which is
                             needed to run the IVR application
                             in a hosting model environment.
                             (All hardware is provided by the
                             Contractor)
Dedicated          NRC -     IVR Enhancement to include                        $ 3,000.00   $ 4,305.00 server         $     -      Yes          Mandatory
Hosting with       Q09993    Dedicated Hosting with Database
Database           MRC -     Same as Dedicated Hosting with
                   Q09992
(Customer                    the addition of database
Provided                     monitoring and management. All
Hardware)                    hardware is provided by the State
                             of California.




                                                                                                                            Revised: Amendment No. 2.4
                                                                        266 of 482                                                    Updated: 3/3/2010
                                                                                                                                                        Mandatory
                                                                                    Non-                                                  Delegation       or
                                                                    Additional    Recurring       Recurring      Unit of         Change   Required        Non-
 Feature Name        Identifier      Feature Description           Information     Charge           Rate        Measure          Charge    (yes/no)     Mandatory
Dedicated           TBD         IVR Enhancement to include                       ICB          ICB             server         $     -      Yes          Mandatory
Hosting with                  Dedicated Hosting with Database
Database (Carrier             Same as Dedicated Hosting with
Provided                      the addition of database
Hardware)                     monitoring and management. All
                              Hardware is provided by the
                              Contractor.

Shared Hosting      Q10860    IVR Enhancement to include                          $    -      $       22.14 port             $     -      Yes          Mandatory
                              Shared Hosting
                              This is hosting of the IVR
                              application on Qwest‘s shared
                              hosting system. No hardware is
                              needed. Shared hosting provides
                              for full management and
                              monitoring.
Notify Service - Q14428       The Notify monthly subscription                     $    -      $     589.38 per customer $          -      Yes          Mandatory
Monthly                       fee provides access to the Notify                                               account
Subscription Fee              portal. IVR Dedicated Hosting
                              (Carrier Provided Hardware)
                              which is fully managed and
                              monitored is needed to run the
                              IVR Notify Application
                              Programming Interface (API)
                              application.

Notify Service -    Q14443    The installation fee is charged to                 $ 2,300.00                   per customer   $     -      Yes          Mandatory
Installation Fee              set up the Notify portal. May                                                   account
                              require IVR Application
                              Development, if Customer wants
                              customization of Notify portal.




                                                                                                                                   Revised: Amendment No. 2.4
                                                                          267 of 482                                                         Updated: 3/3/2010
                                                                                                                                                       Mandatory
                                                                                      Non-                                               Delegation       or
                                                                      Additional    Recurring       Recurring      Unit of      Change   Required        Non-
 Feature Name    Identifier         Feature Description              Information     Charge           Rate        Measure       Charge    (yes/no)     Mandatory
Voice Message   Q14445      The Notify service can deliver                         $      -     $        0.09 per minute of $     -      Yes          Mandatory
Delivery                    messages to telephone numbers                                                       use
                            (land lines and cell phones).
                            Messages may also be delivered to
                            voicemail boxes. A message is
                            considered delivered when the call is
                            answered by an answering machine
                            or a live person. Delivery attempts
                            resulting in a busy, ring no answer,
                            or operator intercept will not be
                            charged a usage fee. The voice
                            message delivery will be billed a
                            minimum six second initial increment
                            and six second increments for the
                            remainder of the call.


Bridging        Q14446      Bridging provides an option at the                     $      -     $        0.09 per minute of $     -      Yes          Mandatory
                            end of a Voice Message to transfer                                                  use
                            the Recipient of the Notify call to an
                            agent. Calls are considered
                            transferred when the call is
                            answered by the agent and will be
                            billed a minimum six second initial
                            increment and six second
                            increments for the duration of the
                            transferred portion of the call. The
                            voice message Delivery charge also
                            applies for the duration of the
                            transferred portion of the call.




                                                                                                                                  Revised: Amendment No. 2.4
                                                                            268 of 482                                                      Updated: 3/3/2010
                                                                                                                                                             Mandatory
                                                                                        Non-                                                   Delegation       or
                                                                        Additional    Recurring        Recurring      Unit of         Change   Required        Non-
 Feature Name      Identifier         Feature Description              Information     Charge            Rate        Measure          Charge    (yes/no)     Mandatory
FAX Delivery      Q14472      The Notify service offers the                          $         -   $        0.15 per page         $     -      Yes          Mandatory
                              capability to deliver fax messages to
                              end recipients. The number of pages
                              will be calculated based on the
                              greater of the actual number of
                              pages or the number of full or partial
                              60-second increments of
                              transmission time, with each partial
                              60-second increment rounded up to
                              a page.

SMS Delivery      Q14471      SMS stands for Short Message                           $         -   $        0.08 per message      $     -      Yes          Mandatory
                              Service but is also known as text
                              messaging. SMS Messages are
                              billed per message upon device
                              connection. SMS standard pricing
                              includes the QCC or vendor Short
                              Code registry. Available with U.S.
                              cell phone carriers only.

Email Delivery    Q14470      Email delivery includes all charges                    $         -   $        0.09 per message      $     -      Yes          Mandatory
                              associated to delivering an email
                              message. The email message can
                              be text and or HTML.

Standard App      Q10002      Provides standard IVR                                  $     -                 12% Total            $     -      Yes          Mandatory
support (8am to               application support for Qwest                                                        development
5pm) for Qwest                hosted applications where                                                            cost per IVR
                                                                                                                   application
Hosted Apps                   service affecting changes are
                              required during standard
                              business hours (8am to 5pm)




                                                                                                                                        Revised: Amendment No. 2.4
                                                                              269 of 482                                                          Updated: 3/3/2010
                                                                                                                                                    Mandatory
                                                                                   Non-                                               Delegation       or
                                                                   Additional    Recurring    Recurring      Unit of         Change   Required        Non-
  Feature Name     Identifier       Feature Description           Information     Charge        Rate        Measure          Charge    (yes/no)     Mandatory
Premium App       Q10001      Provides premium IVR                              $     -             16% Total            $     -      Yes          Mandatory
Support                      application support for Qwest                                                development
(24/7/365) for               hosted applications where                                                    cost per IVR
                                                                                                          application
Qwest Hosted                 service affecting changes are
Apps                         required at any point in time
                             (24/7/365)


Standard App      Q10004     Provides standard IVR                              $     -             12% Total            $     -      Yes          Mandatory
support (8am to              application support for non-                                                 development
5pm) for non-                Qwest hosted applications where                                              cost per IVR
                                                                                                          application
Qwest Hosted                 service affecting changes are
Apps                         required during standard
                             business hours (8am to 5pm)


Premium App         Q10003   Provides premium IVR                               $     -             16% Total            $     -      Yes          Mandatory
Support                      application support for non-                                                 development
(24/7/365) for non-          Qwest hosted applications where                                              cost per IVR
                                                                                                          application
Qwest Hosted                 service affecting changes are
Apps                         required at any point in time
                             (24/7/365)


Network IVR    Q10007        Provides a User Acceptance                         $ 6,000.00   N/A          account        $     -      Yes          Mandatory
Application                  Testing (UAT) phase during any
Testing (QWCC)               IVR project when the application
                             is bench tested in a working
                             environment by the customer
                             before being released for
                             production.

ACD Connect       NRC -      Enhanced feature which allows                      $ 3,000.00   $ 1,230.00 ACD              $     -      Yes          Mandatory
                  Q13003     easy transfer and bridging of call                                         connection
                  MRC -      to various existing premises-
                  Q13002
                             based ACD units.



                                                                                                                               Revised: Amendment No. 2.4
                                                                         270 of 482                                                      Updated: 3/3/2010
                                                                                                                                                         Mandatory
                                                                                        Non-                                               Delegation       or
                                                                     Additional       Recurring       Recurring     Unit of       Change   Required        Non-
 Feature Name      Identifier       Feature Description             Information        Charge           Rate       Measure        Charge    (yes/no)     Mandatory
ACD Connect       Q13001      Per call charge is assessed when                       $      -     $      0.0246 call          $     -      Yes          Mandatory
Usage                           the IVR seamlessly transfers
                                calls to premises-based ACD
                                units.
IVR Application   Q10878        Provides ongoing development                         $      -     $      240.00 hour          $     -      Yes          Mandatory
Development                     for existing IVR applications.



Additional Services

                                                                                                                                                         Mandatory
                                                                                        Non-           Monthly                             Delegation       or
                                                                     Additional       Recurring       Recurring     Unit of       Change   Required        Non-
  Feature Name     Identifier         Feature Description           Information        Charge           Rate       Measure        Charge    (yes/no)     Mandatory
Network Based     TBD           Professional Services required    Mandatory (ALT      N/A         $      185.00 hour          $     -      Yes          Mandatory
IVR or Web                      for custom development, initial   1) = This service                                                                     (ALT 1)
based Identity                  set up, implementation and on-    is mandatory at
                                                                  the sole discretion
Management                      going application support of
                                                                  of DTS when
Application                     Network Based IVR or Web
                                                                  used in
Professional                    based Identity Management         conjunction with
Services                        Application.                      the associated
                                                                  Mandatory
                                                                  services but is not
                                                                  mandatory as a
                                                                  stand-alone
                                                                  service.




                                                                                                                                    Revised: Amendment No. 2.4
                                                                            271 of 482                                                        Updated: 3/3/2010
                                                                                                                                                    Mandatory
                                                                                    Non-                                              Delegation       or
                                                                 Additional       Recurring       Recurring    Unit of       Change   Required        Non-
  Feature Name    Identifier      Feature Description           Information        Charge           Rate      Measure        Charge    (yes/no)     Mandatory
IVR Consulting   TRGV06      IVR Application Design           Mandatory (ALT      $       -   $     125.00 hour          $        -   Yes          Mandatory
Services – I                                                  1) = This service                                                                    (ALT 1)
See Note 1                 Conduct needs assessment,          is mandatory at
                                                              the sole discretion
                           design call flows and menu
                                                              of DTS when
                           structure applying industry
                                                              used in
                           standard best practices to         conjunction with
                           develop applications that help the the associated
                           caller to obtain the information   Mandatory
                           they are seeking without the need services but is not
                           for a real-time conversation with mandatory as a
                           call center representatives.       stand-alone
                           Develop IVR scripts and create     service.
                           call flow documentation.

IVR Consulting   TRGV07    Review and redesign of existing    Mandatory (ALT      $   -       $     138.00 hour          $    -       Yes          Mandatory
Services – II              applications                       1) = This service                                                                    (ALT 1)
See Note 1                                                    is mandatory at
                                                              the sole discretion
                           Use industry standard best
                                                              of DTS when
                           practices and call flow
                                                              used in
                           documentation to assess existing conjunction with
                           IVR applications usage and         the associated
                           improve call flow to help the      Mandatory
                           caller obtain the information they services but is not
                           seek without the need for a real- mandatory as a
                           time conversation with call center stand-alone
                           representatives.                   service.




                                                                                                                               Revised: Amendment No. 2.4
                                                                         272 of 482                                                      Updated: 3/3/2010
                                                                                                                                                       Mandatory
                                                                                         Non-                                            Delegation       or
                                                                    Additional         Recurring       Recurring    Unit of   Change     Required        Non-
  Feature Name    Identifier       Feature Description             Information          Charge           Rate      Measure    Charge      (yes/no)     Mandatory
IVR Consulting   TRGV08      Translation and recording into     Mandatory (ALT           $   -     $      110.00 hour         $     -   Yes           Mandatory
Services – III              multiple languages                  1) = This service                                                                     (ALT 1)
See Note 1                                                      is mandatory at
                                                                the sole discretion
                            Manage the process of
                                                                of DTS when
                            translating and recording IVR
                                                                used in
                            scripts into languages other than conjunction with
                            English that are in common use the associated
                            in California. This allows the      Mandatory
                            State to offer information to their services but is not
                            constituents in multiple            mandatory as a
                            languages in order to comply with stand-alone
                            State and Federal laws.             service.

IVR Consulting   TRGV09     Professional Voice Recordings        Mandatory (ALT          $   -     $      110.00    hour      $     -   Yes           Mandatory
Services – IV                                                    1) = This service                                                                    (ALT 1)
See Note 1                  Manage the process of                is mandatory at
                                                                 the sole discretion
                            developing and recording IVR
                                                                 of DTS when
                            scripts, including using
                                                                 used in
                            professional voice talent.           conjunction with
                                                                 the associated
                                                                 Mandatory
                                                                 services but is not
                                                                 mandatory as a
                                                                 stand-alone
                                                                 service.




                                                                                                                                  Revised: Amendment No. 2.4
                                                                            273 of 482                                                      Updated: 3/3/2010
                                                                                                                                                               Mandatory
                                                                                         Non-                                                  Delegation         or
                                                                      Additional       Recurring         Recurring    Unit of         Change   Required          Non-
 Feature Name    Identifier       Feature Description                Information        Charge             Rate      Measure          Charge    (yes/no)       Mandatory
Overtime        TRGV06      Incremental rates added to            Mandatory (ALT      $     -        $       50.00 hour           $     -      Yes            Mandatory
Charges --- See TRGV07      regular rates.                        1) = This service                                                                           (ALT 1)
Note 2          TRGV08                                            is mandatory at
                TRGV09                                            the sole discretion
                                                                  of DTS when
                                                                  used in
                                                                  conjunction with
                                                                  the associated
                                                                  Mandatory
                                                                  services but is not
                                                                  mandatory as a
                                                                  stand-alone
                                                                  service.


Premium           TRGV06     Incremental rates added to           Mandatory (ALT      $     -        $     100.00 hour            $     -      Yes            Mandatory
Charges ---   See TRGV07     regular rates.                       1) = This service                                                                           (ALT 1)
Note 3            TRGV08                                          is mandatory at
                  TRGV09                                          the sole discretion
                                                                  of DTS when
                                                                  used in
                                                                  conjunction with
                                                                  the associated
                                                                  Mandatory
                                                                  services but is not
                                                                  mandatory as a
                                                                  stand-alone
                                                                  service.



Note 1:          Regular rates are used for work performed during normal Business Day - 8:00 a.m. - 5:00 p.m., Monday through Friday, excl. State Holidays.
Note 2:          Overtime Charges are additional per hour rates for work performed from 5:00 p.m. to 8:00 a.m., Monday through Friday and all day Saturday
Note 3:          Premium Charges are additional per hour rates for work performed anytime on Sunday and/or State holidays.




                                                                                                                                        Revised: Amendment No. 2.4
                                                                             274 of 482                                                           Updated: 3/3/2010
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Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.

The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.

Mandatory (ALT 1) = This service is mandatory at the sole discretion of DTS when used in conjunction with the associated Mandatory services
but is not mandatory as a stand-alone service.

6.2.9      Service Identifier: Computer Telephone Integration (CTI) for Network Based ACD
Description of Service
A Computer Telephone Integration (CTI) application with the Network Based ACD platform in the form of computer interface Software that provides concurrent
delivery of a voice call and data from a Customer‘s computer to an agent.
The Standard Basic CTI features are as follows:
·     Provides the ability to place and route calls
·     Provides signaling between the ACD node and a Customer‘s business computer. The two-way information flow over data circuits allows ACD applications
      to communicate with applications running in the Customer‘s business computer.
·     Coordinated Voice and Data - Provides the concurrent delivery of a voice call and data related to the call to an ACD agent (―screen pop‖)
Availability
This feature works in conjunction with the Network Based ACD platform and is available State-wide.
Features
                                                                                                                                                                  Mandatory
                                                                                                   Non-                                             Delegation       or
                                          Feature                                                Recurring   Recurring    Unit of       Change      Required        Non-
Feature Name Identifier                 Description          Additional Information               Charge       Rate      Measure        Charge       (yes/no)     Mandatory
CTI with Basic Q12640              CTI information is      CTI Provides:                         $     -       $92.35 agent         $         -     Yes          Mandatory
Standard                           provided to the         · The ability to place and route
                                                           calls
Features                           standard agent          · Signaling between the ACD
                                   desktop as part of      node and a Customer‘s business
                                   the information on      computer. The two-way
                                   the agent desktop       information flow over data circuits
                                                           allows ACD applications to
                                   screen.
                                                           communicate with applications
                                                           running in the Customer‘s
                                                           business computer
                                                           · Coordinated Voice and Data -
                                                           Provides the concurrent delivery
                                                           of a voice call and data related to
                                                           the call to an ACD agent (―screen
                                                           pop‖)


Basic
                                                                                                                                                  Revised: Amendment No. 2.4
                                                                                    291 of 482                                                              Updated: 3/3/2010
                                                                                                                                                     Mandatory
                                                                                    Non-                                               Delegation       or
                                  Feature                                         Recurring   Recurring     Unit of       Change       Required        Non-
 Feature Name Identifier        Description          Additional Information        Charge       Rate       Measure        Charge        (yes/no)     Mandatory
Voice        QNC019        Provides messaging                                     $       -   $      -    application $          -     Yes          Mandatory
Processing                 to support
Integration                interaction with voice
                           response units and
                           IVRs.

Additional Services
Computer       TRGV07      AT&T, along with its     Mandatory (ALT 1) = This      $       -       $138.00 $     -     $          -     Yes          Mandatory
Telephony                  subcontractors, will     service is mandatory at the                                                                     (ALT 1)
Integration                support the effective    sole discretion of DTS
(CTI)                      implementation of        when used in conjunction
Consulting                 CTI by offering full     with the associated
Services -                 system development       Mandatory services but is
See Note 1                 lifecycle services       not mandatory as a stand-
                           cover needs              alone service.
                           analysis,
                           requirements
                           analysis, design,
                           development,
                           implementation,
                           training, and
                           support. This
                           includes integration
                           with legacy systems.



Overtime      TRGV07       Incremental rates        Mandatory (ALT 1) = This      $   -       $ 50.00 hour            $      -         Yes          Mandatory
Charges ---                added to regular         service is mandatory at the                                                                     (ALT 1)
See Note 2                 rates.                   sole discretion of DTS
                                                    when used in conjunction
                                                    with the associated
                                                    Mandatory services but is
                                                    not mandatory as a stand-
                                                    alone service.




                                                                                                                                     Revised: Amendment No. 2.4
                                                                        292 of 482                                                             Updated: 3/3/2010
                                                                                                                                              Mandatory
                                                                                Non-                                            Delegation       or
                                  Feature                                     Recurring   Recurring    Unit of       Change     Required        Non-
Feature Name Identifier        Description        Additional Information       Charge       Rate      Measure        Charge      (yes/no)     Mandatory
Premium     TRGV07         Incremental rates    Mandatory (ALT 1) = This      $   -       $ 100.00 hour          $      -       Yes          Mandatory
Charges ---                added to regular     service is mandatory at the                                                                  (ALT 1)
See Note 3                 rates.               sole discretion of DTS
                                                when used in conjunction
                                                with the associated
                                                Mandatory services but is
                                                not mandatory as a stand-
                                                alone service.

Note 1:      Regular rates are used for work performed during normal Business Day - 8:00 a.m. - 5:00 p.m., Monday through Friday, excl. State Holidays.
Note 2:      Overtime Charges are additional per hour rates for work performed from 5:00 p.m. to 8:00 a.m., Monday through Friday and all day Saturday
Note 3:      Premium Charges are additional per hour rates for work performed anytime on Sunday and/or State holidays.




                                                                                                                              Revised: Amendment No. 2.4
                                                                    293 of 482                                                          Updated: 3/3/2010
s concurrent




D applications




                              Revised: Amendment No. 2.4
                 294 of 482             Updated: 3/3/2010
             Revised: Amendment No. 2.4
295 of 482             Updated: 3/3/2010
 e Holidays.
ay Saturday




                            Revised: Amendment No. 2.4
               296 of 482             Updated: 3/3/2010
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.10.1       Service Identifier: Toll Free Services

Description of Service

AT&T Toll Free Service will allow the State to receive inbound calls from anywhere in California as well as the rest of the United States and from
more than 70 countries. These calls will be made to numbers that have 8XX as the area code which are recognized as toll free to the caller.

AT&T Toll Free can terminate on either Dedicated Access (DS1/T1.5) or Switched Access.

AT&T Toll Free calls are billed in one second increments with an initial increment (minimum) of 30 seconds.

Availability
AT&T Toll Free Service is available throughout the United States.

NOTE: Access Pricing (listed under Long Distance Calling) is available as follows:


                                                                                                                                                               Mandatory
                                                                                   Non-                                                           Delegation      or
                                                                Additional       Recurring                  Recurring     Unit of       Change    Required       Non-
 Feature name      Identifier     Feature Description          Information        Charge        Usage         Rate       Measure        Charge     (yes/no)    Mandatory
ACCESS
Dedicated          1LNV9,       Dedicated nodal access                          $   200.00        N/A      $ 148.63 Channel            $ -       No            Mandatory
Access DS1         1LNN9,       DS1 supports up to 1.544                                                            Term
(T1.5)             041AC,       Mbps or 24 channels at
                   AHOAA        64Kbps
Dedicated          1LN44,       Dedicated access up to                         $    700.00        N/A      $1,281.25    DS3            $ -       No            Mandatory
Access DS3         AHOAA        45Mbps on a single circuit
(T45)                           that can be split into 28
                                DS1 or 672 channels,
                                each at 64 Kbps.

                                                                                                                                                 Revised: Amendment No. 2.1
                                                                                     297 of 482                                                          Updated: 08/18/2008
Primary Rate    BHC        Conversion of DS1 to                       $   500.00       N/A   $ 102.50    DS1        $ -          No            Mandatory
Interface (PRI)            support 23 B channels and
on DS1                     1 D channel



                                                                                                                                               Mandatory
                                                                        Non-                                                      Delegation      or
                                                         Additional   Recurring              Recurring    Unit of       Change    Required       Non-
 Feature name Identifier      Feature Description       Information    Charge       Usage      Rate      Measure        Charge     (yes/no)    Mandatory
Usage
Basic              TFCAD   Allows a Customer to                       $      -     $ 0.018   $     -     minute                  No            Mandatory
Coverage—CA                receive toll free calls on
Dedicated Access
                           Dedicated Access from
                           anywhere in the State of
                           California.                                                                              $      -
Basic              TFCAS   Allows a Customer to                       $      -     $ 0.024   $     -     minute                  No            Mandatory
Coverage—CA                receive toll free calls on
Switched Access
                           Switched Access from
                           anywhere in the State of
                           California.                                                                              $      -
Extended Call      TFUSD   Allows a Customer to                       $      -     $ 0.017   $     -     minute                  No            Mandatory
Coverage - US              receive toll free calls on
Dedicated Access
                           dedicated access from the
                           50 United States, the
                           District of Columbia, the
                           Virgin Islands, and Puerto
                           Rico.                                                                                    $      -
Extended Call      TFUSS   Allows a Customer to                       $      -     $ 0.024   $     -     minute                  No            Mandatory
Coverage—US                receive toll free calls on
Switched Access
                           switched access from the
                           50 United States, the
                           District Of Columbia, the
                           Virgin Islands, and Puerto
                           Rico.                                                                                    $      -




                                                                                                                                 Revised: Amendment No. 2.1
                                                                          298 of 482                                                     Updated: 08/18/2008
                                                                                                                                                       Mandatory
                                                                          Non-                                                           Delegation       or
                                                           Additional   Recurring                   Recurring    Unit of       Change    Required        Non-
Feature name Identifier        Feature Description        Information    Charge         Usage         Rate      Measure        Charge     (yes/no)     Mandatory
Extended Call     TFNAD     Allows a Customer to                        $        -     $ 0.283      $     -     minute                  No            Mandatory
Coverage—North              receive international ‗Toll
America Dedicated
                            free‘ calls on dedicated
Access
                            access from North
                            America. See
                            International Toll Free for
                            rates from Canada and                                                                          $      -
Extended Call    TFNAS      Mexico.                                                                                                                   Mandatory
                            Allows a Customer to                        $        -     $ 0.296      $     -     minute                  No
Coverage—North              receive international Toll
America Switched
                            free calls on switched
Access
                            access from North
                            America. See
                            International Toll Free for
                            rates from Canada and                                                                          $      -
Access                      Mexico.
Dedicated Access   1LNV9,   Dedicated nodal access                      $     200.00   $        -   $ 148.63 DS1           $ -          No            Mandatory
DS1 (T1.5)         1LNN9,   DS1 supports up to 1..544
                   041AC,
                   AHOAA
                            Mbps or 24 channels at
                            64Mbps
Dedicated Access   1LN44,   Dedicated access up to                      $     700.00   $        -   $1,281.25 DS3          $ -          No            Mandatory
DS3 (T45)          AHOAA    45Mbps on a single circuit
                            that can be split into 28
                            DS1 or 672 channels,
                            each at 64 Mbps.

                  BHC       Conversion of DS1 to                        $     500.00   $        -   $ 102.50 DS1           $ -          No            Mandatory
Primary Rate
Interface                   support 23 B channels and
(PRI) on DS1                1 D channel
Shared Access for SASS      Allows both inbound and                     $ -            $        -   N/A         DS1        $ -          No            Mandatory
Switched Services           outbound long distance
(SASS)
                            (SDN) and toll free calls
                            on the same DS1 access,
                            using common channels
                            on a call-by-call basis


                                                                                                                                        Revised: Amendment No. 2.1
                                                                              299 of 482                                                        Updated: 08/18/2008
                                                                                                                                                          Mandatory
                                                                             Non-                                                           Delegation       or
                                                             Additional    Recurring                  Recurring     Unit of       Change    Required        Non-
 Feature name Identifier       Feature Description          Information     Charge        Usage         Rate       Measure        Charge     (yes/no)     Mandatory
Static Integrated   SINA    Allows a DS1 to be used       This             $ -            $       -   N/A         DS1         $ -          No            Mandatory
Network Access              for multiple services,        assignment of
(SINA)                                                    services to a
                            including SDN, toll free,
                                                          channel
                            data and video. The 24
                                                          remains static
                            channels are assigned to
                                                          unless an
                            a service.                    order is place
                                                          to change
                                                          assignments



Split Access        SMOER   SAFER automatically                            $     100.00   $       -   $     5.13 DS1 after $ -             No            Mandatory
Flexible Egress     SMOE1   routes incoming calls to                                                             first 25
Routing (SAFER)
                            dedicated access trunk(s)
                            at an alternate terminating
                            AT&T Point of Presence
                            (POP) in the event of
                            terminating network
                            congestion affecting the
                            AT&T POP where the
                            primary dedicated access
                            trunk(s) are located.

Basic Features
Tailored Call       TFTCC   Allows a Customer to                           $        -     $       -   $     -     N/A         $      -     No            Mandatory
Coverage                    block incoming calls from
                            specific origination areas.
                            The blocked areas are
                            defined by one of the
                            following:
                            Country
                            State
                            NPA
                            NPA/NXX




                                                                                                                                           Revised: Amendment No. 2.1
                                                                                 300 of 482                                                        Updated: 08/18/2008
                                                                                                                                                   Mandatory
                                                                        Non-                                                         Delegation       or
                                                         Additional   Recurring                Recurring     Unit of       Change    Required        Non-
 Feature name Identifier      Feature Description       Information    Charge      Usage         Rate       Measure        Charge     (yes/no)     Mandatory
Area Code         TFROUT   Allows calls to be routed                  $     -     $        -   $     -     N/A         $      -     No            Mandatory
Routing/Exchange           by area code/area code
Routing/Country
                           and exchange
Code Routing/Area
Code Routing-              code/country code and
Canada Only                Canadian area codes


Point of Call     TFPOC    Allows calls to a single                   $     -     $        -   $     -     N/A         $      -     No            Mandatory
Routing                    8XX number to be routed
                           based on the calling
                           party‘s Automatic Number
                           Identification (ANI) to
                           different termination
                           locations.
Day of Week       TFDOW    This feature allows to a                   $     -     $        -   $     -     N/A         $      -     No            Mandatory
Routing                    single 8XX number to be
                           automatically routed to a
                           different location(s) or
                           termination(s) based on
                           the day of week.
Holiday Routing   TFHOL    This feature allows the   Must have        $     -     $        -   $     -     N/A         $      -     No            Mandatory
                           State to have special     Day of Week
                           routing plans activated   feature
                           automatically on
                           prearranged days of the
                           year. It can be scheduled
                           up to 13 months in
                           advance and is stored in
                           the AT&T network.

Time of Day       TFTOD    This feature automatically                 $     -     $        -   $     -     N/A         $      -     No            Mandatory
Routing                    routes calls to different
                           locations or to different
                           terminations at
                           prearranged times of day.

                                                                                                                                    Revised: Amendment No. 2.1
                                                                          301 of 482                                                        Updated: 08/18/2008
                                                                                                                                                           Mandatory
                                                                                Non-                                                         Delegation       or
                                                           Additional         Recurring                Recurring     Unit of       Change    Required        Non-
 Feature name Identifier      Feature Description         Information          Charge      Usage         Rate       Measure        Charge     (yes/no)     Mandatory
Alternate        TFALT     This owner of the Toll Free    AT&T provides       $     -     $        -   $     -     N/A         $      -     No            Mandatory
Routing/Select             number will be able to        the owner to
Routing                                                  establish and
                           establish pre-define          change up to six
                           alternate routing             alternate routing
                           arrangements and then         plans for each
                           activate them in case of      toll free number.
                                                         One routing plan
                           emergency. The owner
                                                         will be
                           can activate these plans or   active—actually
                           can have AT&T activate        processing
                           them via a security code.     calls—while the
                                                         others are held in
                                                         reserve.



Percentage         TFQCA   This offering provides the    Routing must be      $     -     $        -   $     -     N/A         $      -     No            Mandatory
Allocation                 owner of the each Toll        to at least two
Routing/Quick Call                                       terminations/
                           Free number the ability to    locations
Allocator
                           allocate calls to different
                           locations or terminations     Percentage must
                           on a percentage basis.        be expressed in
                                                         complete
                                                         numbers. The
                                                         smallest allowed
                                                         allocation is 1%.




                                                                                                                                            Revised: Amendment No. 2.1
                                                                                  302 of 482                                                        Updated: 08/18/2008
                                                                                                                                                      Mandatory
                                                                           Non-                                                         Delegation       or
                                                            Additional   Recurring                Recurring     Unit of       Change    Required        Non-
 Feature name Identifier       Feature Description         Information    Charge      Usage         Rate       Measure        Charge     (yes/no)     Mandatory
Network Call       TFADR   This feature will allow an     ADR with one $       -                  $     -     N/A         $      -     No            Mandatory
Redirect/Alternate         incoming call to be            alternate
Destination
                           redirected to a pre-defined    destination
Routing (ADR)
                           alternative answering
                           location(s) when there is a    ADR with two
                           Ring No Answer (RNA), a        or three
                           busy condition, or a failure   alternate
                           at the primary location. An    destinations
                           RNA condition is detected
                           after 20 seconds (about        ADR with
                           three to four rings). There    Split Access
                           are three ADR options:         Flexible
                                                          Egress
                                                          Routing
                                                          (SAFER)


Call Overflow    TFOVF     This feature diverts toll    Once             $     -     $        -   $     -     N/A         $      -     No            Mandatory
                           free calls, when all        provisioned,
                           dedicated access trunks     this overflow
                           associated with a toll free is automatic.
                           number at a site are busy,
                           to a pre-designated
                           switched access routing
                           arrangement serving the
                           same site or to another
                           trunk group or to a
                           Courtesy Response
                           announcement.




                                                                                                                                       Revised: Amendment No. 2.1
                                                                             303 of 482                                                        Updated: 08/18/2008
                                                                                                                                                              Mandatory
                                                                                   Non-                                                         Delegation       or
                                                                Additional       Recurring                Recurring     Unit of       Change    Required        Non-
 Feature name Identifier         Feature Description           Information        Charge      Usage         Rate       Measure        Charge     (yes/no)     Mandatory
Dialed Number      TFDNIS    This feature will allow                             $     -     $        -   $     -     N/A         $      -     No            Mandatory
Identification               multiple 800 numbers on
Services (DNIS)
                             the same trunk group to
                             identify each call by 800
                             number and to treat each
                             accordingly. On each call,
                             DNIS will out pulse unique
                             digits to route the calls in a
                             trunk group to their proper
                             destination.
Real Time            TFANI   This feature provides the        Requires           $     -                  $     -     N/A         $      -     No            Mandatory
Automatic Number             caller‘s full 10-digit           dedicated access
Identification (ANI)                                          provisioned with
                             originating telephone            PRI.
                             number. ANI, an
                             Integrated Services Digital      Call number
                             Network (ISDN) based             information will
                                                              be provided to
                             service, allows the
                                                              the extent such
                             identification of a caller‘s     information is
                             billed telephone number          included in the
                             via the D channel of an          call record
                             ISDN Primary Rate                available to
                                                              AT&T.
                             Interface (PRI) access
                             T1.5.




                                                                                                                                               Revised: Amendment No. 2.1
                                                                                     304 of 482                                                        Updated: 08/18/2008
                                                                                                                                                                 Mandatory
                                                                                       Non-                                                        Delegation       or
                                                                   Additional        Recurring                  Recurring     Unit of    Change    Required        Non-
Feature name Identifier       Feature Description                 Information         Charge        Usage         Rate       Measure     Charge     (yes/no)     Mandatory
NetPROTECT®        NETPR   NetProtect ® monitors domestic        The AT&T            $ -           $        -   N/A         N/A         $ -       No            Mandatory
Toll Fraud                 toll free calls 24 x 7x 365. AT&T     NetPROTECT
Protection Service         provides timely notification of       Fraud Monitoring
                           suspicious calling patterns.          Center and ABS-
                           AT&T also provides toll fraud         GFMO may be
                           education conducted by security       reached 24
                           experts, who can also initiate toll   hours per day/7
                           fraud investigations and answer       days per week.
                           questions via a 24 hour               With the Basic
                           NetPROTECT hotline.                   offer, AT&T will
                                                                 monitor and
                                                                 notify the number
                                                                 that is
                                                                 experiencing the
                                                                 fraud.




                                                                                                                                                  Revised: Amendment No. 2.1
                                                                                           305 of 482                                                     Updated: 08/18/2008
                                                                                                                                                              Mandatory
                                                                                    Non-                                                        Delegation       or
                                                               Additional         Recurring                  Recurring     Unit of    Change    Required        Non-
Feature name Identifier      Feature Description              Information          Charge        Usage         Rate       Measure     Charge     (yes/no)     Mandatory
Call             TFPRP    When a toll free number is         Must be              $ -           $        -   N/A         N/A         $ -       No            Mandatory
Prompter/Voice            dialed, the caller hears an        provisioned with
Prompter/Menu             announcement that asks them to     a default location
Routing                   make a selection by pressing       for those who do
                          digits, or if Voice Prompter is    not enter or
                          used, by pressing or speaking      speak a
                          the digits. For example, For       response and/or
                          General Information, press or      for rotary phone
                          speak 1. Calls are automatically   callers.
                          routed to the specific location.   Call Prompter is
                          These can be designed for          available in two
                          complex applications using a       forms:
                          branched or layered sequence       Menu Routing
                          and or can be used as a security   asks the caller to
                          or screening device, prompting     select the
                          callers for account codes, ID      department or
                          codes etc. before connecting the   function by
                          call. Call Prompter can also be    entering the
                          used to route calls by extension   appropriate
                          number, without using an           digit(s).
                          attendant.                         Database
                                                             Routing allows
                                                             customers to
                                                             route calls based
                                                             on database
                                                             entries such as
                                                             account numbers
                                                             or ID codes
                                                             entered by the
                                                             caller.




                                                                                                                                               Revised: Amendment No. 2.1
                                                                                        306 of 482                                                     Updated: 08/18/2008
                                                                                                                                                                Mandatory
                                                                                     Non-                                                         Delegation       or
                                                                Additional         Recurring                Recurring     Unit of       Change    Required        Non-
 Feature name Identifier      Feature Description              Information          Charge         Usage      Rate       Measure        Charge     (yes/no)     Mandatory
Courtesy         TFCOUR    This feature allows calls to be    A Courtesy           $ -                      N/A         N/A         $ -          No            Mandatory
Response                   answered with a recorded           Response
                           message. Calls are answered in     message Can
                           the AT&T network and do not        automatically be
                           have to terminate at a location.   activated on the
                           One of the typical applications    days a center is
                           are for handling calls when a      closed, or divert
                           location is closed. AT&T can       the calls to a
                           professionally record the          different location
                           announcement from a specific,      on certain days,
                           customer designed script or        in conjunction
                           provide announcements from a       with Time of Day,
                           library of basic messages.         Day of the Week
                                                              and/or Holiday
                                                              Routing.




Chargeable
Features
Toll Free SCR    E87A1     Specialized call routing                                $     120.00             $     56.38 app/mo.     $      -     Yes           Mandatory
Application                applications with AT&T
                           features and services that
                           route calls to customer
                           locations based on
                           network provided data.
Call              E8UC1    Courtesy Transfer allows                                $        -     $ 0.010   $      -    call        $      -     Yes           Mandatory
Transfer/Transfer          the agent to transfer a
Connect –
                           caller to another AT&T toll
Courtesy Transfer
                           free number, RRN or a
                           Plain Old Telephone
                           Service (POTS) line, in the
                           same building or another
                           location, without remaining
                           on the line.




                                                                                                                                                 Revised: Amendment No. 2.1
                                                                                         307 of 482                                                      Updated: 08/18/2008
                                                                                                                                                       Mandatory
                                                                               Non-                                                      Delegation       or
                                                              Additional     Recurring             Recurring     Unit of       Change    Required        Non-
 Feature name Identifier       Feature Description           Information      Charge      Usage      Rate       Measure        Charge     (yes/no)     Mandatory
Call              E8YC2     Consult and Transfer allow       If the transfer $     -     $ 0.021   $     -     call        $      -     Yes           Mandatory
Transfer/Transfer           the agent to transfer a call    fails—for
Connect – Consult
                            similarly to the Courtesy       instance, if
and Transfer
                            Transfer option however,        the target
                            the transferring agent is       number is
                            able to remain on the call      busy—the
                            until ringing is heard or the   agent may
                            call is answered. At that       return to the
                            point, the transferring         caller and try
                            agent is dropped.               another
                                                            transfer, take
                                                            a message,
                                                            etc.


Call                E8YPC   Conference & Transfer                           $      -     $ 0.031   $     -     call        $      -     Yes           Mandatory
Transfer/Transfer           allows an agent to consult
Connect –
                            with the target party prior
Conference and
Transfer                    to adding the caller to a
                            three-way conference. .
                            Following the three-way
                            conference, the caller may
                            remain connected to the
                            agent or the target party.




                                                                                                                                        Revised: Amendment No. 2.1
                                                                                 308 of 482                                                     Updated: 08/18/2008
                                                                                                                                                   Mandatory
                                                                           Non-                                                      Delegation       or
                                                            Additional   Recurring             Recurring     Unit of       Change    Required        Non-
Feature name Identifier      Feature Description           Information    Charge      Usage      Rate       Measure        Charge     (yes/no)     Mandatory
Customized Agent E8UA1    Provides a customized                          $     -     $ 0.031   $     -     call        $      -     Yes           Mandatory
Announcement              message to the called
                          party before the caller is
                          connected, alerting the
                          called party with certain
                          information about the
                          caller (e.g. account
                          number, ANI). AT&T
                          Enroute Announcements
                          will let CALNET II users
                          set up customized
                          messages at any point in
                          the call path.
Message          E8U      The caller hears a pre-                        $     -     $ 0.021   $     -     call        $      -     Yes           Mandatory
Announcement              recorded promotional or
                          informational message
                          prior to, during, or after the
                          call is routed to the caller-
                          selected destination.

Toll Free          TFMS   This feature provides the                      $     -     $ 0.075   $     -     minute      $      -     No            Mandatory
Multimedia Calling        ability to add, on a call by
Service
                          call basis, digital
                          capabilities for the
                          transmission of data, as
                          well as voice transmission
                          on dedicated access on a
                          single toll free number.




                                                                                                                                    Revised: Amendment No. 2.1
                                                                             309 of 482                                                     Updated: 08/18/2008
                                                                                                                                                          Mandatory
                                                                               Non-                                                         Delegation       or
                                                           Additional        Recurring                Recurring     Unit of       Change    Required        Non-
 Feature name Identifier       Feature Description    Information             Charge          Usage     Rate       Measure        Charge     (yes/no)     Mandatory
Agent             E88DR    Next Available Agent                              $   150.00   $ 0.031     $     -     redirect    $ 150.00 Yes               Mandatory
Routing/Next               Routing (NAAR) allows a                                                                call
Available Agent
                           Customer to specify a
Routing (NAAR)
                           routing plan with a
                           sequence of additional
                           answering locations if the
                           primary answering location
                           is busy or otherwise
                           unavailable.
Network Queuing   E8GNQ    Network Queuing will allow                        $   150.00   $ 0.015     $   10.25 per 6 sec     $ 150.00 Yes               Mandatory
                           a call to be held in queue                                                           in queue
                           in the AT&T network until
                           the termination becomes
                           available.

Network Queue     TFNQA    Network Queuing                                   $      -     $ 0.031     $     -     minute      $      -     Yes           Mandatory
Announcements              Announcement will allow
                           the Customer to place a
                           call in a network queue
                           and provide a customized
                           or generic delay
                           announcement until a
                           termination is available to
                           receive the call.

Multi-Carrier     TFMCS    The ability to use both       Toll free Multi-    $   100.00   $      -    $   51.25 toll free     $ 100.00 Yes               Mandatory
Support                    AT&T and another carrier      Carrier Service                                        number
                                                         will allow a
                           for those applications that   Customer‘s
                           require multiple carriers.    major call
                                                         centers to split
                                                         traffic on a toll
                                                         free number
                                                         between AT&T
                                                         and Qwest, if
                                                         needed.




                                                                                                                                           Revised: Amendment No. 2.1
                                                                                 310 of 482                                                        Updated: 08/18/2008
                                                                                                                                                            Mandatory
                                                                                  Non-                                                        Delegation       or
                                                            Additional          Recurring                Recurring    Unit of       Change    Required        Non-
 Feature name Identifier      Feature Description          Information           Charge         Usage      Rate      Measure        Charge     (yes/no)     Mandatory
Advance Call       SMO1C   Intelligent Call Processing    · Create             $ 5,000.00   $ 0.041     $ 4,100.00 app /call    $ 50.00 Yes                Mandatory
Processing/                (ICP) collects important       proprietary                                              attempt
Intelligent Call                                          routing
                           customer/constituent-          arrangements
Processing (ICP)
                           related information and        · Offer priority
                           routes calls based upon        service based on
                           specific intelligent routing   call attributes
                                                          · Route calls to
                           rules. With ICP, a
                                                          geographically
                           Customer will have a           diverse locations
                           number of options for          · Handle toll free
                           handling incoming calls:       calls efficiently
                                                          by routing to
                                                          specific
                                                          functional areas
                                                          . Enable digit
                                                          collection and
                                                          aggregation.




Alternate Number   E8MA1   Alternate Number                                    $    50.00   $      -    $   51.25 toll free     $      -     Yes           Mandatory
Translation                Translation (ANT) is                                                                   number
                           available on domestic calls
                           to toll free numbers. ANT
                           provides immediate
                           alternate number
                           translation whenever the
                           normal translation process
                           is unavailable to a dialed
                           AT&T toll free number.
                           The terminating number(s)
                           must be provided to be
                           used in alternate
                           translation process from
                           all originating calling
                           areas.


                                                                                                                                             Revised: Amendment No. 2.1
                                                                                   311 of 482                                                        Updated: 08/18/2008
                                                                                                                                                 Mandatory
                                                                        Non-                                                       Delegation       or
                                                         Additional   Recurring               Recurring    Unit of       Change    Required        Non-
Feature name Identifier      Feature Description        Information    Charge         Usage     Rate      Measure        Charge     (yes/no)     Mandatory
Voice Tone    VTCAT1      AT&T will work with the                     $     -     $      -    $ 119.00 hour          $      -     Yes           Mandatory
Application               Customer to develop
Development
                          applications that include
Touch Tone
Category 1                promotional
                          announcements, using
                          features including
                          Courtesy Transfer
                          Connect, ANI, DNIS
                          processing, and standard
                          reports. This offering will
                          be sized and priced on a
                          case-by-case basis. The
                          pricing range is based on
                          three to five business
                          functions/transactions.

Voice Tone    VTCAT2      AT&T will work with the                     $     -     $      -    $ 119.00 hour          $      -     Yes           Mandatory
Application               Customer to develop
Development
                          simple interactive
Touch Tone
Category 2                applications (e.g., a
                          calculation given a set of
                          inputs). This can include
                          any of these features:
                          internal database, basic
                          Automatic Speech
                          Recognition (ASR, 0-9,
                          Y/N), touch tone
                          responses, and
                          Conference Transfer
                          Connect. Pricing range is
                          based on three to five
                          business
                          functions/transactions.




                                                                                                                                  Revised: Amendment No. 2.1
                                                                          312 of 482                                                      Updated: 08/18/2008
                                                                                                                                                 Mandatory
                                                                        Non-                                                       Delegation       or
                                                         Additional   Recurring               Recurring    Unit of       Change    Required        Non-
Feature name Identifier      Feature Description        Information    Charge         Usage     Rate      Measure        Charge     (yes/no)     Mandatory
Voice Tone      VTCAT3    AT&T can work with the                      $     -     $      -    $ 119.00 hour          $      -     Yes           Mandatory
Application               Customer to develop more
Development
                          complex interactive
Touchtone—Categ
ory 3                     applications that have no
                          host interface but can
                          include such features as
                          ADDS, FSU via web,
                          custom ASR grammars,
                          voice capture, and
                          transcription among
                          others. Pricing range is
                          based on three to five
                          business
                          functions/transactions.
Voice Tone     VTCAT4     AT&T can work with the                      $     -     $      -    $ 119.00 hour          $      -     Yes           Mandatory
Application               Customer to develop
Development
                          applications that involve
Touchton
Category 4                host or routing—single
                          interface. These
                          applications can interface
                          with many elements,
                          including Cisco ICM/ARM,
                          Avaya CTI, and others.
                          Pricing range is based on
                          three to five business
                          functions/transactions.

Voice Tone     VTCAT5     AT&T can work with the                      $     -     $      -    $ 119.00 hour          $      -     Yes           Mandatory
Application               Customer to develop
Development
                          applications that include
Touchtone
Category 5                multiple host interfaces or
                          outbound calling. Pricing
                          range is based on three to
                          five business
                          functions/transactions.


                                                                                                                                  Revised: Amendment No. 2.1
                                                                          313 of 482                                                      Updated: 08/18/2008
                                                                                                                                                Mandatory
                                                                         Non-                                                     Delegation       or
                                                          Additional   Recurring             Recurring     Unit of      Change    Required        Non-
 Feature name Identifier        Feature Description      Information    Charge      Usage      Rate       Measure       Charge     (yes/no)     Mandatory
Voice Tone           VTTT0   AT&T VoiceTone offers                     $     -     $ 0.097   $     -     trans - 60 $      -     Yes           Mandatory
Touchtone                    applications that are                                                       sec
applications, 60-
                             based on touch-tone, 60-                                                    duration
second
transactions, 0 to           second transactions and
100,000 minutes              are sized at 0 to 100,000
                             minutes a month.

Voice Tone         VTTT10    AT&T VoiceTone offers                     $     -     $ 0.087   $     -     trans - 60 $      -     Yes           Mandatory
Touchtone                    applications that are                                                       sec
applications, 60-
                             based on touchtone, 60-                                                     duration
second
transactions,                second transactions and
100,001 to 500,000           are sized at 100,001 to
minutes                      500,000 minutes a month.


Voice Tone         VTTT50    AT&T VoiceTone offers                     $     -     $ 0.083   $     -     trans - 60 $      -     Yes           Mandatory
Touchtone                    applications that are                                                       sec
applications, 60-
                             based on touchtone, 60-                                                     duration
second
transactions, more           second transactions and
than 500,001                 are sized at more than
minutes                      500,001 minutes a month.

Voice Tone           VTBR1   AT&T VoiceTone service                    $     -     $ 0.062   $     -     trans - 60 $      -     Yes           Mandatory
Bridging to AT&T             offers a bridging option                                                    sec
Toll free Services
                             that will allow three-way                                                   duration
                             calls among the caller,
                             VoiceTone, and a third
                             party using AT&T‘s Toll
                             Free Services.
Voice Tone           VTBR2   AT&T VoiceTone service                    $     -     $ 0.067   $     -     trans - 60 $      -     Yes           Mandatory
Bridging to any              offers a bridging option                                                    sec
8YY service
                             that will allow three-way                                                   duration
                             calls among the caller,
                             VoiceTone, and a third
                             party using any non-AT&T
                             toll free service.
                                                                                                                                 Revised: Amendment No. 2.1
                                                                           314 of 482                                                    Updated: 08/18/2008
                                                                                                                                                  Mandatory
                                                                        Non-                                                        Delegation       or
                                                        Additional    Recurring               Recurring     Unit of       Change    Required        Non-
 Feature name Identifier      Feature Description       Information    Charge         Usage     Rate       Measure        Charge     (yes/no)     Mandatory
Voice Tone         VTBR3   AT&T VoiceTone service                     $     -     $ 0.077     $     -     trans - 60 $       -     Yes           Mandatory
Bridging to POTS           offers a bridging option                                                       sec
                           that will allow three-way                                                      duration
                           calls among the caller,
                           VoiceTone, and a third
                           party using a POTS line.
Voice Tone         VTFX    Allows the caller to request               $     -     $ 0.308     $     -     trans - 60 $       -     Yes           Mandatory
Outbound FAX               and receive info via fax;                                                      sec
                           AT&T VoiceTone can fax                                                         duration
                           requested information
                           (forms, catalogues, etc.) to
                           callers.

Voice Tone         VTSP    As part of developing a                    $     -     $      -    $ 230.00 hour           $      -     Yes           Mandatory
Speech Talent              custom application, A&T
                           can provide professional
                           voice talent for custom
                           recordings.
Voice Tone        VTASR2   AT&T can work with the                     $     -     $      -    $ 119.00 hour           $      -     Yes           Mandatory
Automatic Speech           Customer to develop
Recognition (ASR)
                           simple interactive
Application
Development                applications that include
Category 2                 Automatic Speech
                           Recognition. This is for
                           basic ASR (0-9, Yes/No).
                           Pricing range is based on
                           3 to 5 business
                           functions/transactions.




                                                                                                                                   Revised: Amendment No. 2.1
                                                                          315 of 482                                                       Updated: 08/18/2008
                                                                                                                                                    Mandatory
                                                                           Non-                                                       Delegation       or
                                                            Additional   Recurring               Recurring    Unit of       Change    Required        Non-
Feature name Identifier       Feature Description          Information    Charge         Usage     Rate      Measure        Charge     (yes/no)     Mandatory
Voice Tone        VTASR3   AT&T can work with the                        $     -     $      -    $ 119.00 hour          $      -     Yes           Mandatory
Automatic Speech           Customer to develop
Recognition (ASR)
                           complex interactive
Application
Development                applications (no host
Category 3                 interface) that include
                           Automatic Speech
                           Recognition. This does not
                           include Natural Language
                           Understanding (NLU)
                           applications. Pricing range
                           is based on 3 to 5
                           business
                           functions/transactions.
Voice Tone        VTASR4   AT&T can work with the                        $     -     $      -    $ 119.00 hour          $      -     Yes           Mandatory
Automatic Speech           Customer to develop host
Recognition (ASR)
                           or routing (single interface)
Application
Developmen                 applications involving
Category 4                 Automatic Speech
                           Recognition (ASR). This
                           does not include Natural
                           Language Understanding
                           (NLU) applications. Pricing
                           range is based on 3 to 5
                           business
                           functions/transactions.




                                                                                                                                     Revised: Amendment No. 2.1
                                                                             316 of 482                                                      Updated: 08/18/2008
                                                                                                                                                    Mandatory
                                                                          Non-                                                        Delegation       or
                                                           Additional   Recurring               Recurring     Unit of       Change    Required        Non-
Feature name Identifier        Feature Description        Information    Charge         Usage     Rate       Measure        Charge     (yes/no)     Mandatory
Voice Tone        VTASR5    AT&T can work with the                      $     -     $      -    $ 119.00 hour           $      -     Yes           Mandatory
Automatic Speech            Customer to develop
Recognition (ASR)
                            multiple host interfaces or
Application
Development                 outbound calling
Category 5                  application that involve
                            Automatic Speech
                            Recognition (ASR). This
                            does not include Natural
                            Language Understanding
                            (NLU) applications. Pricing
                            range is based on 3 to 5
                            business
                            functions/transactions.
Voice Tone         VTDD0    Applications that are                       $     -     $ 0.113     $     -     trans - 60 $       -     Yes           Mandatory
Automatic Speech            based on ASR/Directed                                                           sec
Recognition/Direct
                            Dialog, 0 to 100,000                                                            duration
ed Dialog
applications 0 to           minutes a month
100,000 minutes




Voice Tone         VTDD10   Applications that are                       $     -     $ 0.092     $     -     trans - 60 $       -     Yes           Mandatory
Automatic Speech            based on ASR/Directed                                                           sec
Recognition/Direct
                            Dialog—100,001 to                                                               duration
ed Dialog
applications                500,000 minutes a month
100,001 to 500,000
minutes




                                                                                                                                     Revised: Amendment No. 2.1
                                                                            317 of 482                                                       Updated: 08/18/2008
                                                                                                                                                Mandatory
                                                                         Non-                                                     Delegation       or
                                                          Additional   Recurring             Recurring     Unit of      Change    Required        Non-
 Feature name Identifier        Feature Description      Information    Charge      Usage      Rate       Measure       Charge     (yes/no)     Mandatory
Voice Tone         VTDD50    Applications that are                     $     -     $ 0.087   $     -     trans - 60 $      -     Yes           Mandatory
Automatic Speech             based on ASR/Directed                                                       sec
Recognition/Direct
                             Dialog, over 500,000                                                        duration
ed Dialog
applications over            minutes a month
500,000 minutes




Voice Tone          VTHST1   AT&T VoiceTone offers                     $     -     $ 0.010   $     -     trans - 60 $      -     Yes           Mandatory
Incremental host             second host connectivity                                                    sec
connectivity,
                             (one host is included in                                                    duration
applications with 0
to 100,000 monthly           application) for
minutes                      applications with 0 to
                             100,000 monthly minutes.



Voice Tone         VTHST2    AT&T VoiceTone offers                     $     -     $ 0.007   $     -     trans - 60 $      -     Yes           Mandatory
Incremental host             second host connectivity                                                    sec
connectivity,
                             (1 host is included in                                                      duration
applications with
100,001 to 500,000           application) for
monthly minutes              applications with 100,001
                             to 500,000 monthly
                             minutes.

Voice Tone          VTHST3   AT&T VoiceTone offers                     $     -     $ 0.005   $     -     trans - 60 $      -     Yes           Mandatory
Incremental host             second host connectivity                                                    sec
connectivity,
                             (one host is included in                                                    duration
applications with
over 500,000                 application) for
monthly minutes              applications with more
                             than 500,000 monthly
                             minutes.




                                                                                                                                 Revised: Amendment No. 2.1
                                                                           318 of 482                                                    Updated: 08/18/2008
                                                                                                                                                     Mandatory
                                                                              Non-                                                     Delegation       or
                                                               Additional   Recurring             Recurring     Unit of      Change    Required        Non-
 Feature name Identifier        Feature Description           Information    Charge      Usage      Rate       Measure       Charge     (yes/no)     Mandatory
Voice Tone          VTHST4   AT&T VoiceTone offers                          $     -     $ 0.021   $     -     trans - 60 $      -     Yes           Mandatory
Incremental host             second and third host                                                            sec
connectivity,
                             connectivity (one host is                                                        duration
applications with 0
to 100,000 monthly           included in application) for
minutes                      applications with 0 to
                             100,000 monthly minutes.


Voice Tone         VTHST5    AT&T VoiceTone offers                          $     -     $ 0.015   $     -     trans - 60 $      -     Yes           Mandatory
Incremental host             second and third host                                                            sec
connectivity,
                             connectivity (one host is                                                        duration
applications with
100,001 to 500,000           included in application) for
monthly minutes              applications with 100,001
                             to 500,000 monthly
                             minutes.

Voice Tone         VTHST6    AT&T VoiceTone offers                          $     -     $ 0.010   $     -     trans - 60 $      -     Yes           Mandatory
Incremental host             second and third host                                                            sec
connectivity—appli
                             connectivity (one host is                                                        duration
cations with over
500,000 monthly              included in application) for
minutes                      applications with more
                             than 500,000 monthly
                             minutes.

Voice Tone Call    VTPOTS    The ability to transfer a call                 $     -     $ 0.111   $     -     trans - 60 $      -     Yes           Mandatory
Transfer to POTS             to a POTS line                                                                   sec
                                                                                                              duration
Voice Tone Call    VTOCC     The ability to transfer a call                 $     -     $ 0.031   $     -     trans - 60 $      -     Yes           Mandatory
Transfer to non-             to a non-AT&T toll free                                                          sec
AT&T toll free
                             number                                                                           duration




                                                                                                                                      Revised: Amendment No. 2.1
                                                                                319 of 482                                                    Updated: 08/18/2008
                                                                                                                                                    Mandatory
                                                                           Non-                                                       Delegation       or
                                                            Additional   Recurring               Recurring    Unit of       Change    Required        Non-
Feature name Identifier        Feature Description         Information    Charge         Usage     Rate      Measure        Charge     (yes/no)     Mandatory
Voice Tone       VTREC      AT&T Voice Tone offers                       $     -     $      -    $ 1,025.00 month       $      -     Yes           Mandatory
Recording                   Whole Call Recording
                            (WCR), allowing the
                            Customer to record the
                            entire conversation or a
                            portion of the call. This
                            service is based on up to
                            100 calls per day.
Additional
Services
Support Services - TRGV13   Provides experienced      Can include    $ -             $      -    $   94.00   hour       $ -          No            Mandatory
I                           telecommunications        conducting
See Note 1
                            professionals to support  comprehensi
                            existing State and local  ve inventories
                            resources with            at locations
                            telecommunication         and review
                                                      and monitor
                            activities outside of normal
                            AT&T support.             accuracy of
                                                      billing and
Support Services - TRGV14   Provides experienced      Can also       $ -             $      -    $ 125.00    hour       $ -          No            Mandatory
II                          telecommunications        provide
See Note 1
                            professionals to provide  project
                            more complex support to management
                            State and local staff to  services such
                            help manage moves, adds as identifying
                            and changes (MAC)         scope of
                            requests and interface    work, roles
                            with vendors. Can project and
                            manage vendors for wiring responsibiltie
                            and MAC orders if         s, timelines,
                            required.                 risk and
                                                      contingencies
                                                      , as well as
                                                      day-to-day
                                                      support.
                                                      Verify on-site
                                                      equipment,
                                                                                                                                     Revised: Amendment No. 2.1
                                                                             320 of 482                                                      Updated: 08/18/2008
                                                                                                                                                     Mandatory
                                                                            Non-                                                       Delegation       or
                                                             Additional   Recurring               Recurring    Unit of       Change    Required        Non-
 Feature name Identifier          Feature Description       Information    Charge         Usage     Rate      Measure        Charge     (yes/no)     Mandatory
Support Services - TRGV15     Work with departments to     Provide the   $ -          $      -    $ 138.00    hour       $ -          No            Mandatory
III           See             support the internal         resources
Note 1
                              capabilities needed to       and expertise
                              manage large and             to implement
                              extremely complex            and support
                              projects beyond the scope    these
                              of normal support. Can       functions.
                              help develop and establish   Can also
                              a Project Management         provide
                              Office specific to a large   services to
                              project or for the support   implement
                              of numerous initiatives.     specific
                              This can include the         solutions to
                              implementation of project    meet fiscal
                              management software,         management
                              establishing the             needs,
                              infrastructure (people,      including the
                              processes and                development
                              technology) to oversee       of custom
                              projects; and establishing   databases
                              an on-site help desk.        and reports.


Overtime Charges --- TRGV13   Incremental rates added to                  $    -                  $   50.00 hour         $      -     No            Mandatory
See Note 2           TRGV14   regular rates.
                     TRGV15

Premium Charges -- TRGV13     Incremental rates added to                  $    -                  $ 100.00 hour          $      -     No            Mandatory
See Note 3         TRGV14     regular rates.
                   TRGV15



Note 1:            Regular rates are used for work performed during normal Business Day - 8:00 a.m. - 5:00 p.m., Monday through Friday, excl. State Holidays.
Note 2:            Overtime Charges are additional per hour rates for work performed from 5:00 p.m. to 8:00 a.m., Monday through Friday and all day Saturday
Note 3:            Premium Charges are additional per hour rates for work performed anytime on Sunday and/or State holidays.




                                                                                                                                      Revised: Amendment No. 2.1
                                                                               321 of 482                                                     Updated: 08/18/2008
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.10.2        Service Identifier: International Toll Free Service

Description of Service

AT&T International Toll Free service allows toll free calling from over 70 countries to complete to a U.S. destination. AT&T Toll Free service can be set up country
by country and AT&T Direct to more than 150 countries. AT&T International Toll free service can terminate at U.S. locations on either dedicated (DS1/T1.5)
or switched access.

AT&T handles all the coordination with the international telephone companies and serves as the single point of contact for all billing and service. AT&T International
Toll free Service numbers are in a standard toll free format unique to each country, allowing calls in those countries to immediately recognize that it is a free call.

AT&T International Toll Free calls are billed in one second increments with an initial increment (minimum) of 30 seconds.

AT&T also provides AT&T Direct® Toll free Service which can be used to provide access to callers outside of the U.S. AT&T Direct is available in over 160 countries.
It employs a two-step dialing process in which callers first dial the AT&T Direct® Access Code for the country they are calling from, then dial a State‘s toll free
number. The caller establishes a connection to an AT&T Direct Operator Service Center (OSC) by (a) dialing the AT&T Direct Operator Service Center (OSC)
by (a) dialing the AT&T Direct Access Code for the country from which the call is placed, (b) dialing a special number from selected hotels, U.S. military bases,
or other locations, or (c) using a specially designated AT&T Direct telephone. After connecting to the AT&T Direct OSC, the caller dials an AT&T toll free number.
AT&T Direct Toll free call will be billed only if the call is completed to the toll free number. For each AT&T Toll Free number, the owner will be able to elect
to have AT&T Direct Toll Free on a country by country basis.

Availability
AT&T International Toll Free service is available throughout the United States
See Toll Free Service for Access, Time of day Routing, Days of the week routing, Holiday Routing, Percentage Allocation Routing, Alternate Routing,
Dialed Number Identification Services (DNIS) and Real-Time Automatic Number Identification (ANI)

NOTE: Access Pricing (listed under Long Distance Calling) is available as follows:


                                                                                                                                                             Mandatory
                                                                                            Non-                                                Delegation      or
                       Ident-                                             Additional      Recurring       Recurring       Unit of      Change   Required       Non-
 Feature name           ifier           Feature Description              Information       Charge           Rate         Measure       Charge    (yes/no)    Mandatory
ACCESS

                                                                                                                                            Revised: Amendment No. 2.1
                                                                                   322 of 482                                                       Updated: 08/18/2008
Dedicated         1LNV9,   Dedicated nodal access DS1                       $   200.00 $       148.63 Channel       $ -        No            Mandatory
Access DS1        1LNN9,   supports up to 1.544 Mbps or 24                                            Term
(T1.5)            041AC,   channels at 64Kbps
                  AHOAA
Dedicated         1LN44,   Dedicated access up to 45Mbps                   $    700.00     $ 1,281.25   DS3         $ -        No            Mandatory
Access DS3        AHOAA    on a single circuit that can be
(T45)                      split into 28 DS1 or 672
                           channels, each at 64 Kbps.
Primary Rate      BHC      Conversion of DS1 to support 23                 $    500.00     $   102.50   DS1         $ -        No            Mandatory
Interface (PRI)            B channels and 1 D channel
on DS1

                                                                                                                                              Mandatory
                                                                                                                                Delegation       or
                                                              Additional   Non-Recurring   Recurring      Unit of    Change     Required        Non-
  Feature Name Identifier         Feature Description        Information      Charge         Rate        Measure     Charge     (yes / no)    Mandatory
International Toll Free -Dedicated
American Samoa ITDAMS International Toll Free -                                 $ -         $2.0406      minute       $ -      No            Mandatory
                             Dedicated
Anguilla            ITDAGU International Toll Free -                            $ -         $1.6531      minute       $ -      No            Mandatory
                             Dedicated
Antigua and         ITDANT International Toll Free -                            $ -         $1.6531      minute       $ -      No            Mandatory
Barbuda                      Dedicated
Argentina           ITDARG International Toll Free -                            $ -         $1.7195      minute       $ -      No            Mandatory
                             Dedicated
Aruba               ITDARU International Toll Free -                            $ -         $1.4133      minute       $ -      No            Mandatory
                             Dedicated
Australia           ITDAST International Toll Free -                            $ -         $1.5756      minute       $ -      No            Mandatory
                             Dedicated
Bahamas             ITDBAH International Toll Free -                            $ -         $1.2435      minute       $ -      No            Mandatory
                             Dedicated
Bahrain             ITDBHR International Toll Free -                            $ -         $2.2214      minute       $ -      No            Mandatory
                             Dedicated
Barbados            ITDBAR International Toll Free -                            $ -         $1.6531      minute       $ -      No            Mandatory
                             Dedicated
Belgium             ITDBLG International Toll Free -                            $ -         $1.6531      minute       $ -      No            Mandatory
                             Dedicated
Bermuda             ITDBER International Toll Free -                            $ -         $1.3026      minute       $ -      No            Mandatory
                             Dedicated
Bolivia             ITDBOL International Toll Free -                            $ -         $1.9705      minute       $ -      No            Mandatory
                             Dedicated


                                                                                                                            Revised: Amendment No. 2.1
                                                                      323 of 482                                                    Updated: 08/18/2008
                                                                                                                                        Mandatory
                                                                                                                          Delegation       or
                                                           Additional   Non-Recurring   Recurring    Unit of   Change     Required        Non-
 Feature Name    Identifier         Feature Description   Information      Charge         Rate      Measure    Charge     (yes / no)    Mandatory
Brazil            ITDBRA      International Toll Free -                     $ -         $0.3075     minute      $ -      No            Mandatory
                              Dedicated
British Virgin    ITDBRI      International Toll Free -                     $ -         $1.7860     minute      $ -      No            Mandatory
Islands                       Dedicated
Canada            ITDCAN      International Toll Free -                     $ -         $0.1312     minute      $ -      No            Mandatory
                              Dedicated
Cayman Islands    ITDCAY      International Toll Free -                     $ -         $1.6531     minute      $ -      No            Mandatory
                              Dedicated
Chile             ITDCHI      International Toll Free -                     $ -         $1.9705     minute      $ -      No            Mandatory
                              Dedicated
China              ITDCI      International Toll Free -                     $ -         $0.2696     minute      $ -      No            Mandatory
                              Dedicated
Colombia          ITDCOL      International Toll Free -                     $ -         $1.8487     minute      $ -      No            Mandatory
                              Dedicated
Costa Rica        ITDCOS      International Toll Free -                     $ -         $1.7195     minute      $ -      No            Mandatory
                              Dedicated
Cyprus            ITDCYP      International Toll Free -                     $ -         $1.9446     minute      $ -      No            Mandatory
                              Dedicated
Czech Republic    ITDCZE      International Toll Free -                     $ -         $1.9557     minute      $ -      No            Mandatory
                              Dedicated
Denmark           ITDDEN      International Toll Free -                     $ -         $1.7860     minute      $ -      No            Mandatory
                              Dedicated
Dominica          ITDDMC      International Toll Free -                     $ -         $1.9040     minute      $ -      No            Mandatory
                              Dedicated
Dominican         ITDDMR      International Toll Free -                     $ -         $1.3727     minute      $ -      No            Mandatory
Republic                      Dedicated
Ecuador           ITDECU      International Toll Free -                     $ -         $2.5240     minute      $ -      No            Mandatory
                              Dedicated
El Salvador       ITDELS      International Toll Free -                     $ -         $2.1919     minute      $ -      No            Mandatory
                              Dedicated
Finland           ITDFIN      International Toll Free -                     $ -         $1.7860     minute      $ -      No            Mandatory
                              Dedicated
France            ITDFRA      International Toll Free -                     $ -         $0.1948     minute      $ -      No            Mandatory
                              Dedicated
Germany           ITDGER      International Toll Free -                     $ -         $0.1948     minute      $ -      No            Mandatory
                              Dedicated
Greece            ITDGRE      International Toll Free -                     $ -         $1.6974     minute      $ -      No            Mandatory
                              Dedicated

                                                                                                                      Revised: Amendment No. 2.1
                                                                   324 of 482                                                 Updated: 08/18/2008
                                                                                                                                       Mandatory
                                                                                                                         Delegation       or
                                                          Additional   Non-Recurring   Recurring    Unit of   Change     Required        Non-
 Feature Name   Identifier         Feature Description   Information      Charge         Rate      Measure    Charge     (yes / no)    Mandatory
Grenada          ITDGND      International Toll Free -                     $ -         $1.5904     minute      $ -      No            Mandatory
                             Dedicated
Guatemala        ITDGTM      International Toll Free -                     $ -         $1.5240     minute      $ -      No            Mandatory
                             Dedicated
Hong Kong        ITDHKG      International Toll Free -                     $ -         $2.1476     minute      $ -      No            Mandatory
                             Dedicated
Hungary          ITDHUN      International Toll Free -                     $ -         $1.6531     minute      $ -      No            Mandatory
                             Dedicated
Iceland          ITDICE      International Toll Free -                     $ -         $1.7823     minute      $ -      No            Mandatory
                             Dedicated
India            ITDIND      International Toll Free -                     $ -         $2.4096     minute      $ -      No            Mandatory
                             Dedicated
Indonesia        ITDIDN      International Toll Free -                     $ -         $2.2657     minute      $ -      No            Mandatory
                             Dedicated
Ireland          ITDIRE      International Toll Free -                     $ -         $1.6531     minute      $ -      No            Mandatory
                             Dedicated
Israel           ITDISR      International Toll Free -                     $ -         $0.2460     minute      $ -      No            Mandatory
                             Dedicated
Italy            ITDITA      International Toll Free -                     $ -         $0.1948     minute      $ -      No            Mandatory
                             Dedicated
Jamaica          ITDJAM      International Toll Free -                     $ -         $1.6531     minute      $ -      No            Mandatory
                             Dedicated
Japan            ITDJAP      International Toll Free -                     $ -         $0.2768     minute      $ -      No            Mandatory
                             Dedicated
Korea, South     ITDKRS      International Toll Free -                     $ -         $0.2973     minute      $ -      No            Mandatory
                             Dedicated
Latvia           ITDLAT      International Toll Free -                     $ -         $3.4502     minute      $ -      No            Mandatory
                             Dedicated
Luxembourg       ITDLUX      International Toll Free -                     $ -         $1.7195     minute      $ -      No            Mandatory
                             Dedicated
Malaysia         ITDMLY      International Toll Free -                     $ -         $2.0996     minute      $ -      No            Mandatory
                             Dedicated
Mexico           ITDMEX      International Toll Free -                     $ -         $0.2829     minute      $ -      No            Mandatory
                             Dedicated
Montserrat       ITDMON      International Toll Free -                     $ -         $1.6531     minute      $ -      No            Mandatory
                             Dedicated
Netherlands      ITDNET      International Toll Free -                     $ -         $1.6531     minute      $ -      No            Mandatory
                             Dedicated

                                                                                                                     Revised: Amendment No. 2.1
                                                                  325 of 482                                                 Updated: 08/18/2008
                                                                                                                                           Mandatory
                                                                                                                             Delegation       or
                                                              Additional   Non-Recurring   Recurring    Unit of   Change     Required        Non-
 Feature Name       Identifier         Feature Description   Information      Charge         Rate      Measure    Charge     (yes / no)    Mandatory
Netherlands          ITDNTA      International Toll Free -                     $ -         $1.5240     minute      $ -      No            Mandatory
Antilles                         Dedicated
New Zealand          ITDNZD      International Toll Free -                     $ -         $2.3358     minute      $ -      No            Mandatory
                                 Dedicated
Norway               ITDNOR      International Toll Free -                     $ -         $1.7860     minute      $ -      No            Mandatory
                                 Dedicated
Panama               ITDPAN      International Toll Free -                     $ -         $1.5904     minute      $ -      No            Mandatory
                                 Dedicated
Peru                 ITDPER      International Toll Free -                     $ -         $2.7158     minute      $ -      No            Mandatory
                                 Dedicated
Philippines          ITDPHI      International Toll Free -                     $ -         $1.9705     minute      $ -      No            Mandatory
                                 Dedicated
Poland               ITDPOL      International Toll Free -                     $ -         $1.6568     minute      $ -      No            Mandatory
                                 Dedicated
Portugal             ITDPOR      International Toll Free -                     $ -         $2.1476     minute      $ -      No            Mandatory
                                 Dedicated
Saint Kitts and      ITDSKN      International Toll Free -                     $ -         $1.6531     minute      $ -      No            Mandatory
Nevis                            Dedicated
Saint Lucia          ITDSTL      International Toll Free -                     $ -         $1.8967     minute      $ -      No            Mandatory
                                 Dedicated
Saint Vincent and    ITDSVG      International Toll Free -                     $ -         $1.6605     minute      $ -      No            Mandatory
The Grenadines                   Dedicated

Singapore            ITDSIN      International Toll Free -                     $ -         $2.0332     minute      $ -      No            Mandatory
                                 Dedicated
South Africa         ITDSOU      International Toll Free -                     $ -         $2.5609     minute      $ -      No            Mandatory
                                 Dedicated
Spain                ITDSPA      International Toll Free -                     $ -         $0.2880     minute      $ -      No            Mandatory
                                 Dedicated
Sweden               ITDSWE      International Toll Free -                     $ -         $1.6273     minute      $ -      No            Mandatory
                                 Dedicated
Switzerland          ITDSWI      International Toll Free -                     $ -         $0.1948     minute      $ -      No            Mandatory
                                 Dedicated
Taiwan               ITDTAI      International Toll Free -                     $ -         $1.8487     minute      $ -      No            Mandatory
                                 Dedicated
Thailand             ITDTHA      International Toll Free -                     $ -         $2.1476     minute      $ -      No            Mandatory
                                 Dedicated
Trinidad and         ITDTRI      International Toll Free -                     $ -         $1.6531     minute      $ -      No            Mandatory
Tobago                           Dedicated
                                                                                                                         Revised: Amendment No. 2.1
                                                                      326 of 482                                                 Updated: 08/18/2008
                                                                                                                                                 Mandatory
                                                                                                                                   Delegation       or
                                                                    Additional   Non-Recurring   Recurring    Unit of   Change     Required        Non-
 Feature Name    Identifier        Feature Description             Information      Charge         Rate      Measure    Charge     (yes / no)    Mandatory
Turkey              ITDTRK International Toll Free -                                 $ -         $2.3542     minute      $ -      No            Mandatory
                             Dedicated
Turks and Caicos ITDTKC International Toll Free -                                    $ -         $1.7860     minute      $ -      No            Mandatory
Islands                      Dedicated
United Kingdom      ITDUKM International Toll Free -                                 $ -         $0.1794     minute      $ -      No            Mandatory
                             Dedicated
Uruguay             ITDURU International Toll Free -                                 $ -         $1.8487     minute      $ -      No            Mandatory
                             Dedicated
Venezuela           ITDVEN International Toll Free -                                 $ -         $2.1660     minute      $ -      No            Mandatory
                             Dedicated
International Toll Free - Switched
American Samoa ITSAMS International Toll Free - Switched                             $ -         $2.1218     minute      $ -      No            Mandatory

Anguilla          ITSAGU      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory

Antigua and       ITSANT      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory
Barbuda
Argentina         ITSARG      International Toll Free - Switched                     $ -         $1.7970     minute      $ -      No            Mandatory

Aruba             ITSARU      International Toll Free - Switched                     $ -         $1.4945     minute      $ -      No            Mandatory

Australia         ITSAST      International Toll Free - Switched                     $ -         $1.6790     minute      $ -      No            Mandatory

Bahamas           ITSBAH      International Toll Free - Switched                     $ -         $1.3247     minute      $ -      No            Mandatory

Bahrain           ITSBHR      International Toll Free - Switched                     $ -         $2.2915     minute      $ -      No            Mandatory

Barbados          ITSBAR      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory

Belgium           ITSBLG      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory

Bermuda           ITSBER      International Toll Free - Switched                     $ -         $1.3874     minute      $ -      No            Mandatory

Bolivia           ITSBOL      International Toll Free - Switched                     $ -         $2.0443     minute      $ -      No            Mandatory

Brazil            ITSBRA      International Toll Free - Switched                     $ -         $0.3331     minute      $ -      No            Mandatory

British Virgin    ITSBRI      International Toll Free - Switched                     $ -         $1.8635     minute      $ -      No            Mandatory
Islands
                                                                                                                               Revised: Amendment No. 2.1
                                                                            327 of 482                                                 Updated: 08/18/2008
                                                                                                                                                 Mandatory
                                                                                                                                   Delegation       or
                                                                    Additional   Non-Recurring   Recurring    Unit of   Change     Required        Non-
 Feature Name    Identifier         Feature Description            Information      Charge         Rate      Measure    Charge     (yes / no)    Mandatory
Canada            ITSCAN      International Toll Free - Switched                     $ -         $0.1517     minute      $ -      No            Mandatory

Cayman Islands    ITSCAY      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory

Chile             ITSCHI      International Toll Free - Switched                     $ -         $2.0443     minute      $ -      No            Mandatory

China              ITSCI      International Toll Free - Switched                     $ -         $0.2901     minute      $ -      No            Mandatory

Colombia          ITSCOL      International Toll Free - Switched                     $ -         $1.9151     minute      $ -      No            Mandatory

Costa Rica        ITSCOS      International Toll Free - Switched                     $ -         $1.7970     minute      $ -      No            Mandatory

Cyprus            ITSCYP      International Toll Free - Switched                     $ -         $2.0332     minute      $ -      No            Mandatory

Czech Republic    ITSCZE      International Toll Free - Switched                     $ -         $2.0480     minute      $ -      No            Mandatory

Denmark           ITSDEN      International Toll Free - Switched                     $ -         $1.8635     minute      $ -      No            Mandatory

Dominica          ITSDMC      International Toll Free - Switched                     $ -         $1.9889     minute      $ -      No            Mandatory

Dominican         ITSDMR      International Toll Free - Switched                     $ -         $1.4686     minute      $ -      No            Mandatory
Republic
Ecuador           ITSECU      International Toll Free - Switched                     $ -         $2.6162     minute      $ -      No            Mandatory

El Salvador       ITSELS      International Toll Free - Switched                     $ -         $2.2657     minute      $ -      No            Mandatory

Finland           ITSFIN      International Toll Free - Switched                     $ -         $1.8635     minute      $ -      No            Mandatory

France            ITSFRA      International Toll Free - Switched                     $ -         $0.2081     minute      $ -      No            Mandatory

Germany           ITSGER      International Toll Free - Switched                     $ -         $0.2081     minute      $ -      No            Mandatory

Greece            ITSGRE      International Toll Free - Switched                     $ -         $1.7860     minute      $ -      No            Mandatory

Grenada           ITSGND      International Toll Free - Switched                     $ -         $1.6790     minute      $ -      No            Mandatory

Guatemala         ITSGTM      International Toll Free - Switched                     $ -         $1.6088     minute      $ -      No            Mandatory



                                                                                                                               Revised: Amendment No. 2.1
                                                                            328 of 482                                                 Updated: 08/18/2008
                                                                                                                                                Mandatory
                                                                                                                                  Delegation       or
                                                                   Additional   Non-Recurring   Recurring    Unit of   Change     Required        Non-
 Feature Name   Identifier         Feature Description            Information      Charge         Rate      Measure    Charge     (yes / no)    Mandatory
Hong Kong        ITSHKG      International Toll Free - Switched                     $ -         $2.2398     minute      $ -      No            Mandatory

Hungary          ITSHUN      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory

Iceland          ITSICE      International Toll Free - Switched                     $ -         $1.8635     minute      $ -      No            Mandatory

India            ITSIND      International Toll Free - Switched                     $ -         $2.4834     minute      $ -      No            Mandatory

Indonesia        ITSIDN      International Toll Free - Switched                     $ -         $2.3542     minute      $ -      No            Mandatory

Ireland          ITSIRE      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory

Israel           ITSISR      International Toll Free - Switched                     $ -         $0.2665     minute      $ -      No            Mandatory

Italy            ITSITA      International Toll Free - Switched                     $ -         $0.2081     minute      $ -      No            Mandatory

Jamaica          ITSJAM      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory

Japan            ITSJAP      International Toll Free - Switched                     $ -         $0.2973     minute      $ -      No            Mandatory

Korea, South     ITSKRS      International Toll Free - Switched                     $ -         $0.3178     minute      $ -      No            Mandatory

Latvia           ITSLAT      International Toll Free - Switched                     $ -         $3.5387     minute      $ -      No            Mandatory

Luxembourg       ITSLUX      International Toll Free - Switched                     $ -         $1.7970     minute      $ -      No            Mandatory

Malaysia         ITSMLY      International Toll Free - Switched                     $ -         $2.1660     minute      $ -      No            Mandatory

Mexico           ITSMEX      International Toll Free - Switched                     $ -         $0.2962     minute      $ -      No            Mandatory

Montserrat       ITSMON      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory

Netherlands      ITSNET      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory

Netherlands      ITSNTA      International Toll Free - Switched                     $ -         $1.6088     minute      $ -      No            Mandatory
Antilles
New Zealand      ITSNZD      International Toll Free - Switched                     $ -         $2.4243     minute      $ -      No            Mandatory



                                                                                                                              Revised: Amendment No. 2.1
                                                                           329 of 482                                                 Updated: 08/18/2008
                                                                                                                                                    Mandatory
                                                                                                                                      Delegation       or
                                                                       Additional   Non-Recurring   Recurring    Unit of   Change     Required        Non-
 Feature Name       Identifier         Feature Description            Information      Charge         Rate      Measure    Charge     (yes / no)    Mandatory
Norway               ITSNOR      International Toll Free - Switched                     $ -         $1.8635     minute      $ -      No            Mandatory

Panama               ITSPAN      International Toll Free - Switched                     $ -         $1.6790     minute      $ -      No            Mandatory

Peru                 ITSPER      International Toll Free - Switched                     $ -         $2.8007     minute      $ -      No            Mandatory

Philippines          ITSPHI      International Toll Free - Switched                     $ -         $2.0443     minute      $ -      No            Mandatory

Poland               ITSPOL      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory

Portugal             ITSPOR      International Toll Free - Switched                     $ -         $2.2398     minute      $ -      No            Mandatory

Saint Kitts and      ITSSKN      International Toll Free - Switched                     $ -         $1.7343     minute      $ -      No            Mandatory
Nevis
Saint Lucia          ITSSTL      International Toll Free - Switched                     $ -         $1.9815     minute      $ -      No            Mandatory

Saint Vincent and    ITSSVG      International Toll Free - Switched                     $ -         $1.7564     minute      $ -      No            Mandatory
The Grenadines

Singapore            ITSSIN      International Toll Free - Switched                     $ -         $2.1144     minute      $ -
                                                                                                                                     No            Mandatory
South Africa         ITSSOU      International Toll Free - Switched                     $ -         $2.6826     minute      $ -
                                                                                                                                     No            Mandatory
Spain                ITSSPA      International Toll Free - Switched                     $ -         $0.3024     minute      $ -
                                                                                                                                     No            Mandatory
Sweden               ITSSWE      International Toll Free - Switched                     $ -         $1.7343     minute      $ -
                                                                                                                                     No            Mandatory
Switzerland          ITSSWI      International Toll Free - Switched                     $ -         $0.2081     minute      $ -
                                                                                                                                     No            Mandatory
Taiwan               ITSTAI      International Toll Free - Switched                     $ -         $1.9151     minute      $ -
                                                                                                                                     No            Mandatory
Thailand             ITSTHA      International Toll Free - Switched                     $ -         $2.2398     minute      $ -
                                                                                                                                     No            Mandatory
Trinidad and         ITSTRI      International Toll Free - Switched                     $ -         $1.7343     minute      $ -
Tobago                                                                                                                               No            Mandatory
Turkey               ITSTRK      International Toll Free - Switched                     $ -         $2.4465     minute      $ -
                                                                                                                                     No            Mandatory
Turks and Caicos     ITSTKC      International Toll Free - Switched                     $ -         $1.8635     minute      $ -
Islands                                                                                                                              No            Mandatory
                                                                                                                                  Revised: Amendment No. 2.1
                                                                               330 of 482                                                 Updated: 08/18/2008
                                                                                                                                                                Mandatory
                                                                                                                                                  Delegation       or
                                                                             Additional     Non-Recurring     Recurring    Unit of   Change       Required        Non-
 Feature Name         Identifier         Feature Description                Information        Charge           Rate      Measure    Charge       (yes / no)    Mandatory
United Kingdom         ITSUKM      International Toll Free - Switched                            $ -          $0.1937     minute      $ -
                                                                                                                                                 No            Mandatory
Uruguay                ITSURU      International Toll Free - Switched                            $ -          $1.9151     minute      $ -
                                                                                                                                                 No            Mandatory
Venezuela              ITSVEN      International Toll Free - Switched                            $ -          $2.2546     minute      $ -
                                                                                                                                                 No            Mandatory
Direct Toll Free AT&T Direct Toll Free call will be billed only if the call is completed to the toll free number.

                     The originating carrier may apply separate charges for access to the AT&T Direct OSC.
Afghanistan            ADTAFG Direct Toll Free                                                   $ -          $5.7785     minute      $ -        No            Mandatory
Albania                ADTALB Direct Toll Free                                                   $ -          $2.5240     minute      $ -        No            Mandatory
American Samoa         ADTAMS Direct Toll Free                                                   $ -          $2.1218     minute      $ -        No            Mandatory

Angola                 ADTAGL      Direct Toll Free                                              $ -          $3.1845     minute      $ -        No            Mandatory
Anguilla               ADTAGU      Direct Toll Free                                              $ -          $1.7343     minute      $ -        No            Mandatory
Antigua and            ADTANT      Direct Toll Free                                              $ -          $1.7343     minute      $ -        No            Mandatory
Barbuda
Argentina              ADTARG      Direct Toll Free                                              $   -        $2.1587     minute      $   -      No            Mandatory
Armenia                ADTARM      Direct Toll Free                                              $   -        $3.5387     minute      $   -      No            Mandatory
Aruba                  ADTARU      Direct Toll Free                                              $   -        $1.4945     minute      $   -      No            Mandatory
Australia              ADTAST      Direct Toll Free                                              $   -        $1.6790     minute      $   -      No            Mandatory
Austria                ADTAUS      Direct Toll Free                                              $   -        $1.8782     minute      $   -      No            Mandatory
Bahamas                ADTBAH      Direct Toll Free                                              $   -        $1.3247     minute      $   -      No            Mandatory
Bahrain                ADTBHR      Direct Toll Free                                              $   -        $2.2915     minute      $   -      No            Mandatory
Bangladesh             ADTBAN      Direct Toll Free                                              $   -        $3.1845     minute      $   -      No            Mandatory
Barbados               ADTBAR      Direct Toll Free                                              $   -        $1.7343     minute      $   -      No            Mandatory
Belarus                ADTBLR      Direct Toll Free                                              $   -        $3.5387     minute      $   -      No            Mandatory
Belgium                ADTBLG      Direct Toll Free                                              $   -        $1.7343     minute      $   -      No            Mandatory
Belize                 ADTBLZ      Direct Toll Free                                              $   -        $1.9336     minute      $   -      No            Mandatory
Benin                  ADTBEN      Direct Toll Free                                              $   -        $2.4539     minute      $   -      No            Mandatory
Bermuda                ADTBER      Direct Toll Free                                              $   -        $1.3874     minute      $   -      No            Mandatory
Bolivia                ADTBOL      Direct Toll Free                                              $   -        $2.0443     minute      $   -      No            Mandatory
Bosnia-                ADTBNH      Direct Toll Free                                              $   -        $2.3136     minute      $   -      No            Mandatory
Herzegovina
Brazil                 ADTBRA      Direct Toll Free                                              $ -          $1.7970     minute      $ -        No            Mandatory
British Virgin         ADTBRI      Direct Toll Free                                              $ -          $1.8635     minute      $ -        No            Mandatory
Islands
Brunei                 ADTBRU      Direct Toll Free                                              $ -          $3.7048     minute      $ -        No            Mandatory
Bulgaria               ADTBUL      Direct Toll Free                                              $ -          $3.5387     minute      $ -        No            Mandatory
                                                                                                                                              Revised: Amendment No. 2.1
                                                                                       331 of 482                                                     Updated: 08/18/2008
                                                                                                                                     Mandatory
                                                                                                                       Delegation       or
                                                      Additional   Non-Recurring   Recurring    Unit of   Change       Required        Non-
  Feature Name    Identifier   Feature Description   Information      Charge         Rate      Measure    Charge       (yes / no)    Mandatory
Cambodia          ADTCAM Direct Toll Free                              $ -         $4.3985     minute      $ -        No            Mandatory
Cape Verde        ADTCVI Direct Toll Free                              $ -         $2.9631     minute      $ -        No            Mandatory
Islands
Cayman Islands     ADTCAY      Direct Toll Free                        $   -       $1.7343     minute      $   -      No            Mandatory
Chile              ADTCHI      Direct Toll Free                        $   -       $2.0443     minute      $   -      No            Mandatory
China              ADTCAN      Direct Toll Free                        $   -       $3.7269     minute      $   -      No            Mandatory
Colombia           ADTCOL      Direct Toll Free                        $   -       $1.9151     minute      $   -      No            Mandatory
Cook Islands      ADTCOO       Direct Toll Free                        $   -       $3.5830     minute      $   -      No            Mandatory
Costa Rica         ADTCOS      Direct Toll Free                        $   -       $1.7970     minute      $   -      No            Mandatory
Croatia           ADTCRO       Direct Toll Free                        $   -       $2.1439     minute      $   -      No            Mandatory
Cyprus             ADTCYP      Direct Toll Free                        $   -       $2.0332     minute      $   -      No            Mandatory
Czech Republic     ADTCZE      Direct Toll Free                        $   -       $2.0480     minute      $   -      No            Mandatory
Denmark            ADTDEN      Direct Toll Free                        $   -       $1.8635     minute      $   -      No            Mandatory
Diego Garcia       ADTDIE      Direct Toll Free                        $   -       $3.5387     minute      $   -      No            Mandatory
Dominica          ADTDMC       Direct Toll Free                        $   -       $1.9889     minute      $   -      No            Mandatory
Dominican         ADTDMR       Direct Toll Free                        $   -       $1.4686     minute      $   -      No            Mandatory
Republic
Ecuador            ADTECU      Direct Toll Free                        $   -       $2.6162     minute      $   -      No            Mandatory
Egypt              ADTEGY      Direct Toll Free                        $   -       $2.1587     minute      $   -      No            Mandatory
El Salvador        ADTELS      Direct Toll Free                        $   -       $2.2657     minute      $   -      No            Mandatory
Eritrea            ADTERI      Direct Toll Free                        $   -       $2.4317     minute      $   -      No            Mandatory
Estonia            ADTEST      Direct Toll Free                        $   -       $3.5387     minute      $   -      No            Mandatory
Ethiopia           ADTETH      Direct Toll Free                        $   -       $2.5535     minute      $   -      No            Mandatory
Fiji Islands       ADTFIJ      Direct Toll Free                        $   -       $3.1734     minute      $   -      No            Mandatory
Finland            ADTFIN      Direct Toll Free                        $   -       $1.8635     minute      $   -      No            Mandatory
France             ADTFRA      Direct Toll Free                        $   -       $1.8635     minute      $   -      No            Mandatory
French Antilles    ADTFRE      Direct Toll Free                        $   -       $1.9889     minute      $   -      No            Mandatory
French Guiana      ADTFRG      Direct Toll Free                        $   -       $2.3173     minute      $   -      No            Mandatory
Gabon Republic     ADTGAB      Direct Toll Free                        $   -       $2.4649     minute      $   -      No            Mandatory
Gambia            ADTGAM       Direct Toll Free                        $   -       $2.4170     minute      $   -      No            Mandatory
Georgia           ADTGEO       Direct Toll Free                        $   -       $3.5387     minute      $   -      No            Mandatory
Germany            ADTGER      Direct Toll Free                        $   -       $1.7343     minute      $   -      No            Mandatory
Ghana              ADTGHA      Direct Toll Free                        $   -       $2.4649     minute      $   -      No            Mandatory
Gibraltar          ADTGIB      Direct Toll Free                        $   -       $2.2620     minute      $   -      No            Mandatory
Greece             ADTGRE      Direct Toll Free                        $   -       $1.7860     minute      $   -      No            Mandatory
Grenada           ADTGND       Direct Toll Free                        $   -       $1.6790     minute      $   -      No            Mandatory
Guadeloupe         ADTGDL      Direct Toll Free                        $   -       $2.2214     minute      $   -      No            Mandatory
Guantanamo         ADTGNT      Direct Toll Free                        $   -       $1.7048     minute      $   -      No            Mandatory
Guatemala         ADTGTM       Direct Toll Free                        $   -       $1.6088     minute      $   -      No            Mandatory
                                                                                                                   Revised: Amendment No. 2.1
                                                              332 of 482                                                   Updated: 08/18/2008
                                                                                                                                            Mandatory
                                                                                                                              Delegation       or
                                                             Additional   Non-Recurring   Recurring    Unit of   Change       Required        Non-
  Feature Name     Identifier         Feature Description   Information      Charge         Rate      Measure    Charge       (yes / no)    Mandatory
Guyana              ADTGUY      Direct Toll Free                              $   -       $2.1734     minute      $   -      No            Mandatory
Haiti               ADTHAI      Direct Toll Free                              $   -       $1.7048     minute      $   -      No            Mandatory
Honduras            ADTHND      Direct Toll Free                              $   -       $1.8671     minute      $   -      No            Mandatory
Hong Kong           ADTHKG      Direct Toll Free                              $   -       $2.2398     minute      $   -      No            Mandatory
Hungary             ADTHUN      Direct Toll Free                              $   -       $1.7343     minute      $   -      No            Mandatory
Iceland             ADTICE      Direct Toll Free                              $   -       $1.8635     minute      $   -      No            Mandatory
India               ADTIND      Direct Toll Free                              $   -       $2.4834     minute      $   -      No            Mandatory
Indonesia           ADTIDN      Direct Toll Free                              $   -       $2.3542     minute      $   -      No            Mandatory
Iraq                ADTIRQ      Direct Toll Free                              $   -       $5.3763     minute      $   -      No            Mandatory
Ireland             ADTIRE      Direct Toll Free                              $   -       $1.7343     minute      $   -      No            Mandatory
Israel              ADTISR      Direct Toll Free                              $   -       $2.1144     minute      $   -      No            Mandatory
Italy (Including    ADTITA      Direct Toll Free                              $   -       $1.8635     minute      $   -      No            Mandatory
Vatican City)
Ivory Coast         ADTIVO      Direct Toll Free                              $   -       $2.9336     minute      $   -      No            Mandatory
Jamaica             ADTJAM      Direct Toll Free                              $   -       $1.7343     minute      $   -      No            Mandatory
Japan               ADTJAP      Direct Toll Free                              $   -       $2.0443     minute      $   -      No            Mandatory
Jordan              ADTJOR      Direct Toll Free                              $   -       $3.0812     minute      $   -      No            Mandatory
Kazakhstan          ADTKAZ      Direct Toll Free                              $   -       $3.5387     minute      $   -      No            Mandatory
Kenya               ADTKEN      Direct Toll Free                              $   -       $2.4022     minute      $   -      No            Mandatory
Korea, South        ADTKRS      Direct Toll Free                              $   -       $2.1660     minute      $   -      No            Mandatory
Kuwait             ADTKUW       Direct Toll Free                              $   -       $2.2546     minute      $   -      No            Mandatory
Latvia              ADTLAT      Direct Toll Free                              $   -       $3.5387     minute      $   -      No            Mandatory
Lebanon             ADTLEB      Direct Toll Free                              $   -       $3.0812     minute      $   -      No            Mandatory
Liberia             ADTLBR      Direct Toll Free                              $   -       $2.3505     minute      $   -      No            Mandatory
Liechtenstein       ADTLIE      Direct Toll Free                              $   -       $1.8635     minute      $   -      No            Mandatory
Lithuania           ADTLIT      Direct Toll Free                              $   -       $3.5387     minute      $   -      No            Mandatory
Luxembourg          ADTLUX      Direct Toll Free                              $   -       $1.7970     minute      $   -      No            Mandatory
Macao              ADTMAC       Direct Toll Free                              $   -       $2.6310     minute      $   -      No            Mandatory
Macedonia          ADTMCD       Direct Toll Free                              $   -       $2.2398     minute      $   -      No            Mandatory
Malawi             ADTMLW       Direct Toll Free                              $   -       $2.4871     minute      $   -      No            Mandatory
Malaysia            ADTMLY      Direct Toll Free                              $   -       $2.1660     minute      $   -      No            Mandatory
Malta               ADTMLT      Direct Toll Free                              $   -       $2.4022     minute      $   -      No            Mandatory
Marshall Islands   ADTMAR       Direct Toll Free                              $   -       $2.3542     minute      $   -      No            Mandatory
Mauritius          ADTMAU       Direct Toll Free                              $   -       $2.5535     minute      $   -      No            Mandatory
Mexico              ADTMEX      Direct Toll Free                              $   -       $2.1033     minute      $   -      No            Mandatory
Micronesia          ADTMIC      Direct Toll Free                              $   -       $2.8007     minute      $   -      No            Mandatory
Monaco             ADTMNC       Direct Toll Free                              $   -       $1.8635     minute      $   -      No            Mandatory
Mongolia           ADTMNG       Direct Toll Free                              $   -       $7.1549     minute      $   -      No            Mandatory
Montserrat         ADTMON       Direct Toll Free                              $   -       $1.7343     minute      $   -      No            Mandatory
                                                                                                                          Revised: Amendment No. 2.1
                                                                     333 of 482                                                   Updated: 08/18/2008
                                                                                                                                       Mandatory
                                                                                                                         Delegation       or
                                                        Additional   Non-Recurring   Recurring    Unit of   Change       Required        Non-
 Feature Name       Identifier   Feature Description   Information      Charge         Rate      Measure    Charge       (yes / no)    Mandatory
Morocco             ADTMOR Direct Toll Free                              $   -       $3.3505     minute      $   -      No            Mandatory
Nepal               ADTNEP Direct Toll Free                              $   -       $2.4834     minute      $   -      No            Mandatory
Netherlands         ADTNET Direct Toll Free                              $   -       $1.7343     minute      $   -      No            Mandatory
Netherlands         ADTNTA Direct Toll Free                              $   -       $1.6088     minute      $   -      No            Mandatory
Antilles
New Zealand          ADTNZDDirect Toll Free                              $   -       $2.4243     minute      $   -      No            Mandatory
Nicaragua            ADTNICDirect Toll Free                              $   -       $1.7970     minute      $   -      No            Mandatory
Nigeria             ADTNIG Direct Toll Free                              $   -       $2.1550     minute      $   -      No            Mandatory
Norway              ADTNOR Direct Toll Free                              $   -       $1.8635     minute      $   -      No            Mandatory
Pakistan            ADTPAK Direct Toll Free                              $   -       $2.4834     minute      $   -      No            Mandatory
Palau               ADTPAL Direct Toll Free                              $   -       $2.8007     minute      $   -      No            Mandatory
Panama              ADTPAN Direct Toll Free                              $   -       $1.6790     minute      $   -      No            Mandatory
Papua New           ADTPAP Direct Toll Free                              $   -       $3.0406     minute      $   -      No            Mandatory
Guinea
Paraguay             ADTPAR      Direct Toll Free                        $   -       $2.2694     minute      $   -      No            Mandatory
Peru                 ADTPER      Direct Toll Free                        $   -       $2.8007     minute      $   -      No            Mandatory
Philippines          ADTPHI      Direct Toll Free                        $   -       $2.0443     minute      $   -      No            Mandatory
Poland               ADTPOL      Direct Toll Free                        $   -       $1.7343     minute      $   -      No            Mandatory
Portugal             ADTPOR      Direct Toll Free                        $   -       $2.2398     minute      $   -      No            Mandatory
Qatar                ADTQAT      Direct Toll Free                        $   -       $2.3358     minute      $   -      No            Mandatory
Reunion Island       ADTRNI      Direct Toll Free                        $   -       $2.5535     minute      $   -      No            Mandatory
Romania             ADTROM       Direct Toll Free                        $   -       $2.5313     minute      $   -      No            Mandatory
Russia               ADTRUS      Direct Toll Free                        $   -       $3.5387     minute      $   -      No            Mandatory
Saint Kitts and      ADTSKN      Direct Toll Free                        $   -       $1.7343     minute      $   -      No            Mandatory
Nevis
Saint Lucia          ADTSTL      Direct Toll Free                        $ -         $1.9815     minute      $ -        No            Mandatory
Saint Pierre &       ADTSPM      Direct Toll Free                        $ -         $1.8635     minute      $ -        No            Mandatory
Miquelon
Saint Vincent and    ADTSVG      Direct Toll Free                        $ -         $1.7564     minute      $ -        No            Mandatory
The Grenadines

San Marino           ADTSAN Direct Toll Free                             $   -       $1.8635     minute      $   -      No            Mandatory
Saudi Arabia         ADTSAU Direct Toll Free                             $   -       $2.5313     minute      $   -      No            Mandatory
Senegal              ADTSNG Direct Toll Free                             $   -       $3.2657     minute      $   -      No            Mandatory
Serbia &             ADTSBM Direct Toll Free                             $   -       $2.2288     minute      $   -      No            Mandatory
Montenegro
Seychelles           ADTSEY      Direct Toll Free                        $ -         $4.5129     minute      $ -        No            Mandatory
Islands
Sierra Leone         ADTSIE      Direct Toll Free                        $ -         $2.9668     minute      $ -        No            Mandatory
                                                                                                                     Revised: Amendment No. 2.1
                                                                334 of 482                                                   Updated: 08/18/2008
                                                                                                                                               Mandatory
                                                                                                                                 Delegation       or
                                                                Additional   Non-Recurring   Recurring    Unit of   Change       Required        Non-
  Feature Name Identifier        Feature Description           Information      Charge         Rate      Measure    Charge       (yes / no)    Mandatory
Singapore         ADTSIN Direct Toll Free                                        $   -       $2.1144     minute      $   -      No            Mandatory
Slovakia          ADTSVK Direct Toll Free                                        $   -       $2.0480     minute      $   -      No            Mandatory
Solomon Islands ADTSOL Direct Toll Free                                          $   -       $3.2214     minute      $   -      No            Mandatory
South Africa      ADTSOU Direct Toll Free                                        $   -       $2.6826     minute      $   -      No            Mandatory
Spain             ADTSPA Direct Toll Free                                        $   -       $1.9889     minute      $   -      No            Mandatory
Sri Lanka         ADTSRI Direct Toll Free                                        $   -       $2.9262     minute      $   -      No            Mandatory
Sudan             ADTSUD Direct Toll Free                                        $   -       $2.1587     minute      $   -      No            Mandatory
Suriname          ADTSUR Direct Toll Free                                        $   -       $2.5129     minute      $   -      No            Mandatory
Sweden            ADTSWE Direct Toll Free                                        $   -       $1.7343     minute      $   -      No            Mandatory
Switzerland       ADTSWI Direct Toll Free                                        $   -       $1.8635     minute      $   -      No            Mandatory
Syria             ADTSYR Direct Toll Free                                        $   -       $3.3284     minute      $   -      No            Mandatory
Taiwan             ADTTAI Direct Toll Free                                       $   -       $1.9151     minute      $   -      No            Mandatory
Thailand          ADTTHA Direct Toll Free                                        $   -       $2.2398     minute      $   -      No            Mandatory
Trinidad and       ADTTRI Direct Toll Free                                       $   -       $1.7343     minute      $   -      No            Mandatory
Tobago
Tunisia           ADTTUN Direct Toll Free                                        $ -         $2.1734     minute      $ -        No            Mandatory
Turkey            ADTTRK Direct Toll Free                                        $ -         $2.4465     minute      $ -        No            Mandatory
Turks and Caicos ADTTKC Direct Toll Free                                         $ -         $1.8635     minute      $ -        No            Mandatory
Islands
Uganda            ADTUGA Direct Toll Free                                        $ -         $2.2546     minute      $ -        No            Mandatory
Ukraine           ADTUKR Direct Toll Free                                        $ -         $3.5387     minute      $ -        No            Mandatory
United Arab       ADTUAE Direct Toll Free                                        $ -         $2.1734     minute      $ -        No            Mandatory
Emirates
United Kingdom    ADTUKM Direct Toll Free                                        $   -       $1.4686     minute      $   -      No            Mandatory
Uruguay           ADTURU Direct Toll Free                                        $   -       $1.9151     minute      $   -      No            Mandatory
Uzbekistan        ADTUZB Direct Toll Free                                        $   -       $3.5387     minute      $   -      No            Mandatory
Venezuela         ADTVEN Direct Toll Free                                        $   -       $2.2546     minute      $   -      No            Mandatory
Viet Nam          ADTVTN Direct Toll Free                                        $   -       $3.1845     minute      $   -      No            Mandatory
Yemen             ADTYEM Direct Toll Free                                        $   -       $1.9114     minute      $   -      No            Mandatory
Zambia            ADTZAM Direct Toll Free                                        $   -       $2.3542     minute      $   -      No            Mandatory
Zimbabwe          ADTZIM Direct Toll Free                                        $   -       $2.4502     minute      $   -      No            Mandatory
Basic Features
Country of Origin ITFCOR This feature allows customers to                        $ -           $ -        N/A        $ -        No            Mandatory
Routing                   route calls to different locations
                              based on country of origin.




                                                                                                                             Revised: Amendment No. 2.1
                                                                        335 of 482                                                   Updated: 08/18/2008
                                                                                                                                                    Mandatory
                                                                                                                                      Delegation       or
                                                                       Additional   Non-Recurring   Recurring    Unit of   Change     Required        Non-
 Feature Name   Identifier          Feature Description               Information      Charge         Rate      Measure    Charge     (yes / no)    Mandatory
Area Code        ITFCAN      This allows Toll Free calls from                           $ -           $ -        N/A        $ -      No            Mandatory
Routing—Canad                Canada to be routed to different
a Only                       locations or to different terminations
                             at the same location based on the
                             Canadian area code of the caller.




                                                                                                                                  Revised: Amendment No. 2.1
                                                                               336 of 482                                                 Updated: 08/18/2008
                                                                                                                                                              Mandatory
                                                                                                                                                Delegation       or
                                                                           Additional       Non-Recurring   Recurring     Unit of    Change     Required        Non-
  Feature Name    Identifier          Feature Description                 Information          Charge         Rate       Measure     Charge     (yes / no)    Mandatory
Terminating                                                                                                                                    No            Mandatory
Features
Universal           UIFND      AT&T Universal International              A customer‘s         $160.00         $ -       per number    $ -      No            Mandatory
International                  Freephone Numbering Services              UIFN will be
Freephone                      (UIFN) will allow the Customer to         identical in
                               provide a single, same-format, toll       every country
Numbering
                               free number on dedicated access in        offering the
(UIFN) –
                               all countries (more than 30) where it     service. The
Dedicated                      is available. The dialing format for      only part of the
Access                         UIFN is as follows: +800 XXXX             number that
                               XXXX where + represents the               will vary from
                               International Access Code, or the         country to
                               code that a customer would dial to        country is the
                               initiate an international direct-dialed   International
                               call, followed by 800 and then 8          Access Code.
                               digits.


Universal           UIFNS      AT&T Universal International              A customer‘s         $160.00         $ -       per number    $ -      No            Mandatory
International                  Freephone Numbering Services              UIFN will be
Freephone                      (UIFN) will allow the Customer to         identical in
                               provide a single, same-format, toll       every country
Numbering
                               free number on dedicated access in        offering the
(UIFN) –
                               all countries (more than 30) where it     service. The
Switched Access                is available. The dialing format for      only part of the
                               UIFN is as follows: +800 XXXX             number that
                               XXXX where + represents the               will vary from
                               International Access Code, or the         country to
                               code that a customer would dial to        country is the
                               initiate an international direct-dialed   International
                               call, followed by 800 and then 8          Access Code.
                               digits.




                                                                                                                                            Revised: Amendment No. 2.1
                                                                                     337 of 482                                                     Updated: 08/18/2008
 up country
/T1.5)


 International
 free call.




 160 countries.
oll free
r (OSC)
y bases,
 e number.




                               Revised: Amendment No. 2.1
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Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.11      Service Identifier: Operator Services – Long Distance

Description of Service
AT&T Operator services shall provide general assistance to callers and offer the caller alternatives for billing long distance and international calls.

AT&T Operators can assist with collect calls, third-party billing, calling card or commercial credit card billing and can also provide general assistance and help
completing calls, arranging billing options and providing rates. AT&T Operators will also be available to assist with dialing instructions for all types of calls.
Most common are international calls and calling card questions.

AT&T trained operators are also available to handle emergencies and contact the appropriate authorities in times of emergency.

AT&T is committed to proactively working with the State to minimize potential fraud. AT&T has developed and implemented finely tuned thresholds and network
algorithms for certain call patterns which significantly enhance our ability to detect fraudulent use of the AT&T Network. AT&T‘s Global Fraud
Management Organization (GFMO) performs near real time monitoring of the AT&T Network to detect fraudulent usage for AT&T‘s customers 24x7x365.
The GFMO utilizes specific fraud tools to analyze usage based on various types of information, including known high fraud countries, simultaneous calls
and multiple call attempts, call durations, as well as originating and terminating number information.

AT&T verifies all calling card calls using Line Identification Database (LIDB) as well as our own internal database to validate and prevent fraud. Collect and
third party billing is only permitted with verbal approval from the billed party. Originating line screening is another feature that can be used to allow only specific
types of calling options from specific customer lines.

Availability

AT&T Long Distance Operators are available 24 hours per day, seven days per week, and 365 days per year. They can be accessed by dialing 00
or 1-800CALLATT.

This services is available throughout the United States.


                                                                                                                                                                Mandatory
                                                                                                    Non-                                           Delegation      or
                                                                                 Additional       Recurring   Recurring         Unit of   Change   Required       Non-
Feature Name             Identifier              Feature Description            Information        Charge       Rate           Measure    Charge    (yes/no)    Mandatory


                                                                                                                                              Revised: Amendment No. 2.1
                                                                                     354 of 482                                                       Updated: 08/18/2008
                                                                                                                                              Mandatory
                                                                                    Non-                                        Delegation       or
                                                                  Additional      Recurring   Recurring     Unit of    Change   Required        Non-
Feature Name       Identifier          Feature Description       Information       Charge       Rate       Measure     Charge    (yes/no)     Mandatory
Operator       22OPAST          AT&T Operator Services                       $ -              $   1.00    per call    $ -       No           Mandatory
assisted calls                  provides operator assisted
                                calling. The operator can assist
                                with collect calls, third-party
                                billing, calling card or
                                commercial credit card billing.
Foreign         22OPLANG        AT&T can provide the State                    $ -             $   1.00 per minute     $ -       No           Mandatory
Language                        with operator assistance in
Operators                       English and Spanish and can
                                provide translation service for
                                156 languages including the
                                most prevalent: Arabic,
                                Cantonese, French, German,
                                Haitian Creole, Hindi, Italian,
                                Japanese, Korean, Mandarin,
                                Polish, Russian, Tagalog,
                                Vietnamese and Portuguese.
                                See list below for complete list
                                of available languages.
Collect Calls   22OPCOL         Calls that are not directly dialed            $ -             $   1.00    minute      $ -       No           Mandatory
                                and are placed as collect to the
                                called party, using an operator.

Third Party     22OPTHRD        AT&T Operators can assist                     $ -             $   1.00    minute      $ -       No           Mandatory
Billed                          callers with placing collect
                                calls.




                                                                                                                            Revised: Amendment No. 2.1
                                                                     355 of 482                                                     Updated: 08/18/2008
                                                                                                                                                      Mandatory
                                                                                           Non-                                         Delegation       or
                                                                           Additional    Recurring   Recurring      Unit of    Change   Required        Non-
Feature Name     Identifier                Feature Description            Information     Charge       Rate        Measure     Charge    (yes/no)     Mandatory
Directory    22OPDA                  Long Distance Directory             Directory     $ -           $   1.00    call         $ -       No           Mandatory
Assistance                           Assistance will be provided by      Assistance
                                     the traditional method of dialing   is billed per
                                     1-Area code + 555-1212 or by        listing
                                     dialing 00 and asking Directory     requested
                                     Assistance to find any listed       and the
                                     number whether it is local, long    caller can
                                     distance, or International.         request
                                     Yellow Pages and Reverse            multiple
                                     Directory searches are also         listings.
                                     available through our directory
                                     assistance agents.


AT&T can provide language assistance in 156 languages. These 156 languages represent approximately 98.6% of all customer requests from
the 6,809 languages spoken in the world today.

AT&T Language Assistance
Acholi       Hakka                   Norwegian
Afrikaans    Hakka – China           Nuer
Akan         Hakka – Taiwan          Oromo
Albanian     Hausa                   Pampangan
Amharic      Hebrew                  Papiamento
Arabic       Hindi                   Pashto
Armenian     Hmong                   Patois
Assyrian     Hungarian               Pidgin English
Azerbaijani  Ibanag                  Polish
Bambara      Ibo                     Portuguese
Basque       Icelandic               Portuguese Creole
Behdini      Igbo                    Punjabi
Belorussian  Ilocano                 Romanian
Bengali      Indonesian              Russian
Berber       Italian                 Samoan
Bosnian      Jakartanese             Serbian
Bulgarian    Japanese                Shanghainese
Burmese      Javanese                Sicilian
Cantonese    Karen                   Sindhi
Catalan      Kashmiri                Sinhalese
Chaldean     Khmer (Cambodian)       Slovak                                                                                         Revised: Amendment No. 2.1
                                                                            356 of 482                                                      Updated: 08/18/2008
                                                                                                                                         Mandatory
                                                                                  Non-                                      Delegation      or
                                                                 Additional     Recurring   Recurring    Unit of   Change   Required       Non-
Feature Name           Identifier         Feature Description   Information      Charge       Rate      Measure    Charge    (yes/no)    Mandatory
Chamorro         Korean             Slovenian
Chaochow         Kosovan            Somali
Chavacano        Krio               Sorani
Cherokee         Kurdish            Spanish
Chuukese         Kurmanji           Swahili
Croatian         Lakota             Swedish
Czech            Laotian            Sylhetti
Dakota           Latvian            Szechuan
Danish           Lingala            Tagalog
Dari             Lithuanian         Taiwanese
Dinka            Luganda            Tamil
Dutch            Luxembourgeois     Telugu
Estonian         Maay               Thai
Ewe              Macedonian         Tibetan
Farsi            Malagasy           Tigre
Fijian Hindi     Malay              Tigrinya
Finnish          Malayalam          Toishanese
Flemish          Maltese            Tongan
French           Mandarin           Tshiluba
French           Mandingo           Turkish
Canadian
Fukienese        Mandinka           Twi
Fula             Mankon             Ukrainian
Fulani           Marathi            Urdu
Fuzhou           Marshallese        Vietnamese
Ga               Mien               Visayan
Gaddang          Mina               Welsh
Gaelic           Mixteco            Wolof
Georgian         Mongolian          Yiddish
German           Navajo             Yoruba
Greek            Neapolitan         Yupik
Gujarati         Nepali
Haitian Creole   Nigerian Pidgin
                 English




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elp




twork




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Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.12      Service Identifier: Calling Card Service

Description of Service

The AT&T Corporate Calling Cards provide multiple and flexible dialing access methods that allow both ease of use and the ability to place calls in a variety of
locations, countries and conditions. Card holders will be able to dial 0+/1 800 CALL ATT from anywhere in North America and in over 160 countries
(using AT&T Direct) to place calls.

AT&T Calling Cards will provide card holders ease of use, excellent quality, round the clock service and support, cost optimization and global reach.

AT&T‘s Global Fraud Detection Organization will pro-actively monitor the calling cards 24x7x365, including monitoring thresholds of card usage to detect unusual
calling patterns and threshold limiting simultaneous use of a single card. Multiple call attempts are controlled in real time. When investigation and research
identifies possible fraudulent activity, the Global Fraud Management Organization (GFMO) can restrict network access and contact the calling cardholder
or a pre-established authorized contact to verify if the activity is legitimate or fraudulent.

Geographic Coverage/Availability
With the AT&T Calling Card, you can make calls from more than 160 countries, including country-to-country calling to and from more than 90 countries.

Country to Country Calling Coverage/Availability
Zone 1     United Kingdom, Japan
Zone 2     U.S.A. (including U.S. Virgin Islands), Saipan (including Rota and Tinian) and Guam
Zone 3     Canada
Zone 4     Austria, Belgium, Brazil, China, Denmark, Finland, France, Germany, Ireland, israel, Italy, Luzembourg, Mexico, The Netherlands,
Zone 4     Norway, Republic of Korea, Spain, Sweden and Switzerland
Zone 5     Albania, Czech Republic, Diego Garcia, Estonia, Greece, Hungary, Iceland, Monaco, Poland and Portugal
Zone 6     Argentina, Bahamas, Bermuda, Chile, Columbia, Dominican Republic, Easter Islands
Zone 7     Australia, Hong Kong, Malaysia, New Zealand, Singapore, Taiwan
Zone 8     Algeria, Angola, Bosnia-Hercegovina, Botswana, Bulgaria, Cape Verde Islands, Croatia, Cyprus, Egypt, Ghana, Kazakhstan,
Zone 8     Kuwait, Latvia, Lesotho, Liberia, Libya, Lithuania, Malta, Mauritius, Namibia, Oman, Russia, Slovakia, Slovenia, South Africa,
Zone 8     Swaziland, Turkey, Ukraine, United Arab Emirates, Uzbekistan, Zambia, Zimbabwe
Zone 9     Mauritania, Qatar, American Samoa, Antigua (Barbuda), Aruba, Barbados, Belize, Bolivia, British Virgin Islands,
Zone 9     Cayman Islands, Costa Rica, Ecuador, El Salvador, French Antilles (Guad, Martinque, St. Bart, St. Martin), French Guiana,
Zone 9     French Polynesia, Guatemala, Indonesia, Jamaica, Macao, Federated States of Micronesia, New Caledonia, Panama, Papua New Guinea,

                                                                                                                                              Revised: Amendment No. 2.1
                                                                                   362 of 482                                                         Updated: 08/18/2008
Zone 9       Paraguay, Peru, Philippines, St Kitts/Nevis, St. Lucia, Thailand, Trinidad,and Tobago, Uruguay, Venezula, Western Samoa and Comoro,
Zone 10      Guinea-Equitorial, Anguilla, Azerbaijan, Bahrain, Bangladesh, Belarus, Benin, Brunei, Burkina Fasso, Cameroon, Fiji, Gambia, Georgia,
Zone 10      Gibraltar, Guinea, Haiti, Honduras, India, Iran, Jordan, Kenya, Lebanon, Macedonia, Madagascar, Malawi, Montenegro, Morocco,
Zone 10      Mozambique, Nepal, Netherlands Antilles (South), Nicaragua, Nigeria, Pakistan, Palau, Pitcairn Islands, Romania, Saudi Arabia,
Zone 10      Senegal, Serbia, Sierra Leone, Sri Lanka, Tanzania, Togo, Tonga Islands, Tunisia, Turks and Caicos, Uganda and Wake Island
Zone 11      Armenia, Zaire, Andorra, Christmas and Cocos Islands, Congo, Cuba, Djibouti, Dominica, Eritrea, Ethiopia, Gabon Republic, Greenland,
Zone 11      Grenada, Guantanamo Bay (Cuba), Guyana, Ivory Coast, Kribati, Liechtenstein, Mali, Marshall Islands, Mayotte Island, Midway Islands,
Zone 11      Monserrat, Niger, Reunion Island, Somalia, St. Pierre and Miquelon, St Vincent and the Grenadines, Sudan, Syria, Vanuatu, Vietnam,
Zone 11      Western Sahara and Yemen Arab Republic
Zone 12      Antarctica Casey Base, Antarctica Scott Base, Ascension Island, Bhutan, Burundi, Cambodia, Guinea Bissau, Iraq, Laos, Mongolia
Zone 12      Nauru, San Marino, St. Helena, Surinam, Tajikistan and Turkmenistan
Zone 13      Afghanistan, Burma, Central African Republic, Chad, Cook Islands, Faeroe Islands, Falkland Islands, Kyrgyzstan, Republic of Maldives,
Zone 13      Moldavia, Niue Island, North Korea, Rwanda, Sao Tome, Seychelles Islands, Solomon Islands, Tuvalu, Wallis and Fortuna Islands




                                                                           Non-                                                  Delegation   Mandatory
 Feature                       Feature                 Additional        Recurring     Recurring       Unit of         Change    Required        or
  Name       Identifier     Description               Information         Charge         Rate         Measure          Charge     (yes/no)  Non-Mandatory
Standard NRACD          Calling card usage                               $ -          N/A           per call       $ -          No            Mandatory
Calling                 that is paid per call.
Card
US to International/International to US
and International to International

             CZ1Z1         Zone 1 to Zone 1                              $   -             $0.246    minute        $   -        No            Mandatory
             CZ1Z2         Zone 1 to Zone 2                              $   -             $0.164    minute        $   -        No            Mandatory
             CZ1Z3         Zone 1 to Zone 3                              $   -             $0.185    minute        $   -        No            Mandatory
             CZ1Z4         Zone 1 to Zone 4                              $   -             $0.267    minute        $   -        No            Mandatory
             CZ1Z5         Zone 1 to Zone 5                              $   -             $0.513    minute        $   -        No            Mandatory
             CZ1Z6         Zone 1 to Zone 6                              $   -             $0.513    minute        $   -        No            Mandatory
             CZ1Z7         Zone 1 to Zone 7                              $   -             $0.400    minute        $   -        No            Mandatory
             CZ1Z8         Zone 1 to Zone 8                              $   -             $1.015    minute        $   -        No            Mandatory
             CZ1Z9         Zone 1 to Zone 9                              $   -             $0.820    minute        $   -        No            Mandatory
             CZ1Z10        Zone 1 to Zone 10                             $   -             $1.589    minute        $   -        No            Mandatory
             CZ1Z11        Zone 1 to Zone 11                             $   -             $2.460    minute        $   -        No            Mandatory
             CZ1Z12        Zone 1 to Zone 12                             $   -             $3.024    minute        $   -        No            Mandatory
             CZ1Z13        Zone 1 to Zone 13                             $   -             $3.485    minute        $   -        No            Mandatory
             CZ2Z1         Zone 2 to Zone 1                              $   -             $0.077    minute        $   -        No            Mandatory
             CZ2Z2         Zone 2 to Zone 2                              $   -             $0.024    minute        $   -        No            Mandatory
             CZ2Z3         Zone 2 to Zone 3                              $   -             $0.042    minute        $   -        No            Mandatory
                                                                                                                                                     Revised: Amendment No. 2.1
                                                                                       363 of 482                                                            Updated: 08/18/2008
                                                        Non-                                           Delegation   Mandatory
Feature                   Feature        Additional   Recurring   Recurring     Unit of       Change   Required        or
 Name     Identifier    Description     Information    Charge       Rate       Measure        Charge    (yes/no)  Non-Mandatory
          CZ2Z4      Zone 2 to Zone 4                 $   -         $0.106     minute     $   -        No        Mandatory
          CZ2Z5      Zone 2 to Zone 5                 $   -         $0.513     minute     $   -        No        Mandatory
          CZ2Z6      Zone 2 to Zone 6                 $   -         $0.513     minute     $   -        No        Mandatory
          CZ2Z7      Zone 2 to Zone 7                 $   -         $0.400     minute     $   -        No        Mandatory
          CZ2Z8      Zone 2 to Zone 8                 $   -         $1.015     minute     $   -        No        Mandatory
          CZ2Z9      Zone 2 to Zone 9                 $   -         $0.666     minute     $   -        No        Mandatory
          CZ2Z10 Zone 2 to Zone 10                    $   -         $1.589     minute     $   -        No        Mandatory
          CZ2Z11 Zone 2 to Zone 11                    $   -         $2.460     minute     $   -        No        Mandatory
          CZ2Z12 Zone 2 to Zone 12                    $   -         $3.024     minute     $   -        No        Mandatory
          CZ2Z13 Zone 2 to Zone 13                    $   -         $3.485     minute     $   -        No        Mandatory
          CZ3Z1      Zone 3 to Zone 1                 $   -         $0.185     minute     $   -        No        Mandatory
          CZ3Z2      Zone 3 to Zone 2                 $   -         $0.154     minute     $   -        No        Mandatory
          CZ3Z3      Zone 3 to Zone 3                 $   -         $0.154     minute     $   -        No        Mandatory
          CZ3Z4      Zone 3 to Zone 4                 $   -         $0.185     minute     $   -        No        Mandatory
          CZ3Z5      Zone 3 to Zone 5                 $   -         $0.513     minute     $   -        No        Mandatory
          CZ3Z6      Zone 3 to Zone 6                 $   -         $0.513     minute     $   -        No        Mandatory
          CZ3Z7      Zone 3 to Zone 7                 $   -         $0.400     minute     $   -        No        Mandatory
          CZ3Z8      Zone 3 to Zone 8                 $   -         $1.015     minute     $   -        No        Mandatory
          CZ3Z9      Zone 3 to Zone 9                 $   -         $0.718     minute     $   -        No        Mandatory
          CZ3Z10 Zone 3 to Zone 10                    $   -         $1.589     minute     $   -        No        Mandatory
          CZ3Z11 Zone 3 to Zone 11                    $   -         $2.460     minute     $   -        No        Mandatory
          CZ3Z12 Zone 3 to Zone 12                    $   -         $3.024     minute     $   -        No        Mandatory
          CZ3Z13 Zone 3 to Zone 13                    $   -         $3.485     minute     $   -        No        Mandatory
          CZ4Z1      Zone 4 to Zone 1                 $   -         $0.267     minute     $   -        No        Mandatory
          CZ4Z2      Zone 4 to Zone 2                 $   -         $0.185     minute     $   -        No        Mandatory
          CZ4Z3      Zone 4 to Zone 3                 $   -         $0.185     minute     $   -        No        Mandatory
          CZ4Z4      Zone 4 to Zone 4                 $   -         $0.338     minute     $   -        No        Mandatory
          CZ4Z5      Zone 4 to Zone 5                 $   -         $0.564     minute     $   -        No        Mandatory
          CZ4Z6      Zone 4 to Zone 6                 $   -         $0.564     minute     $   -        No        Mandatory
          CZ4Z7      Zone 4 to Zone 7                 $   -         $0.441     minute     $   -        No        Mandatory
          CZ4Z8      Zone 4 to Zone 8                 $   -         $1.076     minute     $   -        No        Mandatory
          CZ4Z9      Zone 4 to Zone 9                 $   -         $0.820     minute     $   -        No        Mandatory
          CZ4Z10 Zone 4 to Zone 10                    $   -         $1.640     minute     $   -        No        Mandatory
          CZ4Z11 Zone 4 to Zone 11                    $   -         $2.522     minute     $   -        No        Mandatory
          CZ4Z12 Zone 4 to Zone 12                    $   -         $3.126     minute     $   -        No        Mandatory
          CZ4Z13 Zone 4 to Zone 13                    $   -         $3.588     minute     $   -        No        Mandatory
          CZ5Z1      Zone 5 to Zone 1                 $   -         $0.513     minute     $   -        No        Mandatory
          CZ5Z2      Zone 5 to Zone 2                 $   -         $0.513     minute     $   -        No        Mandatory

                                                                                                                         Revised: Amendment No. 2.1
                                                                  364 of 482                                                     Updated: 08/18/2008
                                                        Non-                                           Delegation   Mandatory
Feature                   Feature        Additional   Recurring   Recurring     Unit of       Change   Required        or
 Name     Identifier    Description     Information    Charge       Rate       Measure        Charge    (yes/no)  Non-Mandatory
          CZ5Z3      Zone 5 to Zone 3                 $   -         $0.513     minute     $   -        No        Mandatory
          CZ5Z4      Zone 5 to Zone 4                 $   -         $0.564     minute     $   -        No        Mandatory
          CZ5Z5      Zone 5 to Zone 5                 $   -         $0.800     minute     $   -        No        Mandatory
          CZ5Z6      Zone 5 to Zone 6                 $   -         $0.800     minute     $   -        No        Mandatory
          CZ5Z7      Zone 5 to Zone 7                 $   -         $0.666     minute     $   -        No        Mandatory
          CZ5Z8      Zone 5 to Zone 8                 $   -         $1.281     minute     $   -        No        Mandatory
          CZ5Z9      Zone 5 to Zone 9                 $   -         $1.015     minute     $   -        No        Mandatory
          CZ5Z10 Zone 5 to Zone 10                    $   -         $1.845     minute     $   -        No        Mandatory
          CZ5Z11 Zone 5 to Zone 11                    $   -         $2.768     minute     $   -        No        Mandatory
          CZ5Z12 Zone 5 to Zone 12                    $   -         $3.362     minute     $   -        No        Mandatory
          CZ5Z13 Zone 5 to Zone 13                    $   -         $3.772     minute     $   -        No        Mandatory
          CZ6Z1      Zone 6 to Zone 1                 $   -         $0.513     minute     $   -        No        Mandatory
          CZ6Z2      Zone 6 to Zone 2                 $   -         $0.513     minute     $   -        No        Mandatory
          CZ6Z3      Zone 6 to Zone 3                 $   -         $0.513     minute     $   -        No        Mandatory
          CZ6Z4      Zone 6 to Zone 4                 $   -         $0.564     minute     $   -        No        Mandatory
          CZ6Z5      Zone 6 to Zone 5                 $   -         $0.800     minute     $   -        No        Mandatory
          CZ6Z6      Zone 6 to Zone 6                 $   -         $0.800     minute     $   -        No        Mandatory
          CZ6Z7      Zone 6 to Zone 7                 $   -         $0.666     minute     $   -        No        Mandatory
          CZ6Z8      Zone 6 to Zone 8                 $   -         $1.281     minute     $   -        No        Mandatory
          CZ6Z9      Zone 6 to Zone 9                 $   -         $0.974     minute     $   -        No        Mandatory
          CZ6Z10 Zone 6 to Zone 10                    $   -         $1.845     minute     $   -        No        Mandatory
          CZ6Z11 Zone 6 to Zone 11                    $   -         $2.768     minute     $   -        No        Mandatory
          CZ6Z12 Zone 6 to Zone 12                    $   -         $3.362     minute     $   -        No        Mandatory
          CZ6Z13 Zone 6 to Zone 13                    $   -         $3.772     minute     $   -        No        Mandatory
          CZ7Z1      Zone 7 to Zone 1                 $   -         $0.400     minute     $   -        No        Mandatory
          CZ7Z2      Zone 7 to Zone 2                 $   -         $0.400     minute     $   -        No        Mandatory
          CZ7Z3      Zone 7 to Zone 3                 $   -         $0.400     minute     $   -        No        Mandatory
          CZ7Z4      Zone 7 to Zone 4                 $   -         $0.441     minute     $   -        No        Mandatory
          CZ7Z5      Zone 7 to Zone 5                 $   -         $0.666     minute     $   -        No        Mandatory
          CZ7Z6      Zone 7 to Zone 6                 $   -         $0.666     minute     $   -        No        Mandatory
          CZ7Z7      Zone 7 to Zone 7                 $   -         $0.564     minute     $   -        No        Mandatory
          CZ7Z8      Zone 7 to Zone 8                 $   -         $1.179     minute     $   -        No        Mandatory
          CZ7Z9      Zone 7 to Zone 9                 $   -         $0.923     minute     $   -        No        Mandatory
          CZ7Z10 Zone 7 to Zone 10                    $   -         $1.722     minute     $   -        No        Mandatory
          CZ7Z11 Zone 7 to Zone 11                    $   -         $2.665     minute     $   -        No        Mandatory
          CZ7Z12 Zone 7 to Zone 12                    $   -         $3.229     minute     $   -        No        Mandatory
          CZ7Z13 Zone 7 to Zone 13                    $   -         $3.639     minute     $   -        No        Mandatory
          CZ8Z1      Zone 8 to Zone 1                 $   -         $1.015     minute     $   -        No        Mandatory

                                                                                                                         Revised: Amendment No. 2.1
                                                                  365 of 482                                                     Updated: 08/18/2008
                                                            Non-                                           Delegation   Mandatory
Feature                     Feature          Additional   Recurring   Recurring     Unit of       Change   Required        or
 Name     Identifier      Description       Information    Charge       Rate       Measure        Charge    (yes/no)  Non-Mandatory
          CZ8Z2        Zone 8 to Zone 2                   $   -         $1.015     minute     $   -        No        Mandatory
          CZ8Z3        Zone 8 to Zone 3                   $   -         $1.015     minute     $   -        No        Mandatory
          CZ8Z4        Zone 8 to Zone 4                   $   -         $1.076     minute     $   -        No        Mandatory
          CZ8Z5        Zone 8 to Zone 5                   $   -         $1.281     minute     $   -        No        Mandatory
          CZ8Z6        Zone 8 to Zone 6                   $   -         $1.281     minute     $   -        No        Mandatory
          CZ8Z7        Zone 8 to Zone 7                   $   -         $1.179     minute     $   -        No        Mandatory
          CZ8Z8        Zone 8 to Zone 8                   $   -         $1.794     minute     $   -        No        Mandatory
          CZ8Z9        Zone 8 to Zone 9                   $   -         $1.538     minute     $   -        No        Mandatory
          CZ8Z10       Zone 8 to Zone 10                  $   -         $2.337     minute     $   -        No        Mandatory
          CZ8Z11       Zone 8 to Zone 11                  $   -         $3.280     minute     $   -        No        Mandatory
          CZ8Z12       Zone 8 to Zone 12                  $   -         $3.844     minute     $   -        No        Mandatory
          CZ8Z13       Zone 8 to Zone 13                  $   -         $4.254     minute     $   -        No        Mandatory
          CZ9Z1        Zone 9 to Zone 1                   $   -         $0.820     minute     $   -        No        Mandatory
          CZ9Z2        Zone 9 to Zone 2                   $   -         $0.666     minute     $   -        No        Mandatory
          CZ9Z3        Zone 9 to Zone 3                   $   -         $0.718     minute     $   -        No        Mandatory
          CZ9Z4        Zone 9 to Zone 4                   $   -         $0.820     minute     $   -        No        Mandatory
          CZ9Z5        Zone 9 to Zone 5                   $   -         $1.015     minute     $   -        No        Mandatory
          CZ9Z6        Zone 9 to Zone 6                   $   -         $0.974     minute     $   -        No        Mandatory
          CZ9Z7        Zone 9 to Zone 7                   $   -         $0.923     minute     $   -        No        Mandatory
          CZ9Z8        Zone 9 to Zone 8                   $   -         $1.538     minute     $   -        No        Mandatory
          CZ9Z9        Zone 9 to Zone 9                   $   -         $1.281     minute     $   -        No        Mandatory
          CZ9Z10       Zone 9 to Zone 10                  $   -         $2.101     minute     $   -        No        Mandatory
          CZ9Z11       Zone 9 to Zone 11                  $   -         $3.024     minute     $   -        No        Mandatory
          CZ9Z12       Zone 9 to Zone 12                  $   -         $3.588     minute     $   -        No        Mandatory
          CZ9Z13       Zone 9 to Zone 13                  $   -         $3.998     minute     $   -        No        Mandatory
          CZ10Z1       Zone 10 to Zone 1                  $   -         $1.589     minute     $   -        No        Mandatory
          CZ10Z2       Zone 10 to Zone 2                  $   -         $1.589     minute     $   -        No        Mandatory
          CZ10Z3       Zone 10 to Zone 3                  $   -         $1.589     minute     $   -        No        Mandatory
          CZ10Z4       Zone 10 to Zone 4                  $   -         $1.640     minute     $   -        No        Mandatory
          CZ10Z5       Zone 10 to Zone 5                  $   -         $1.845     minute     $   -        No        Mandatory
          CZ10Z6       Zone 10 to Zone 6                  $   -         $1.845     minute     $   -        No        Mandatory
          CZ10Z7       Zone 10 to Zone 7                  $   -         $1.722     minute     $   -        No        Mandatory
          CZ10Z8       Zone 10 to Zone 8                  $   -         $2.337     minute     $   -        No        Mandatory
          CZ10Z9       Zone 10 to Zone 9                  $   -         $2.101     minute     $   -        No        Mandatory
          CZ10Z10      Zone 10 to Zone 10                 $   -         $2.870     minute     $   -        No        Mandatory
          CZ10Z11      Zone 10 to Zone 11                 $   -         $3.793     minute     $   -        No        Mandatory
          CZ10Z12      Zone 10 to Zone 12                 $   -         $4.408     minute     $   -        No        Mandatory
          CZ10Z13      Zone 10 to Zone 13                 $   -         $4.818     minute     $   -        No        Mandatory

                                                                                                                             Revised: Amendment No. 2.1
                                                                      366 of 482                                                     Updated: 08/18/2008
                                                            Non-                                           Delegation   Mandatory
Feature                     Feature          Additional   Recurring   Recurring     Unit of       Change   Required        or
 Name     Identifier      Description       Information    Charge       Rate       Measure        Charge    (yes/no)  Non-Mandatory
          CZ11Z1       Zone 11 to Zone 1                  $   -         $2.460     minute     $   -        No        Mandatory
          CZ11Z2       Zone 11 to Zone 2                  $   -         $2.460     minute     $   -        No        Mandatory
          CZ11Z3       Zone 11 to Zone 3                  $   -         $2.460     minute     $   -        No        Mandatory
          CZ11Z4       Zone 11 to Zone 4                  $   -         $2.542     minute     $   -        No        Mandatory
          CZ11Z5       Zone 11 to Zone 5                  $   -         $2.768     minute     $   -        No        Mandatory
          CZ11Z6       Zone 11 to Zone 6                  $   -         $2.768     minute     $   -        No        Mandatory
          CZ11Z7       Zone 11 to Zone 7                  $   -         $2.665     minute     $   -        No        Mandatory
          CZ11Z8       Zone 11 to Zone 8                  $   -         $3.280     minute     $   -        No        Mandatory
          CZ11Z9       Zone 11 to Zone 9                  $   -         $3.024     minute     $   -        No        Mandatory
          CZ11Z10      Zone 11 to Zone 10                 $   -         $3.793     minute     $   -        No        Mandatory
          CZ11Z11      Zone 11 to Zone 11                 $   -         $4.715     minute     $   -        No        Mandatory
          CZ11Z12      Zone 11 to Zone 12                 $   -         $5.330     minute     $   -        No        Mandatory
          CZ11Z13      Zone 11 to Zone 13                 $   -         $5.740     minute     $   -        No        Mandatory
          CZ12Z1       Zone 12 to Zone 1                  $   -         $3.024     minute     $   -        No        Mandatory
          CZ12Z2       Zone 12 to Zone 2                  $   -         $3.024     minute     $   -        No        Mandatory
          CZ12Z3       Zone 12 to Zone 3                  $   -         $3.024     minute     $   -        No        Mandatory
          CZ12Z4       Zone 12 to Zone 4                  $   -         $3.126     minute     $   -        No        Mandatory
          CZ12Z5       Zone 12 to Zone 5                  $   -         $3.362     minute     $   -        No        Mandatory
          CZ12Z6       Zone 12 to Zone 6                  $   -         $3.362     minute     $   -        No        Mandatory
          CZ12Z7       Zone 12 to Zone 7                  $   -         $3.229     minute     $   -        No        Mandatory
          CZ12Z8       Zone 12 to Zone 8                  $   -         $3.844     minute     $   -        No        Mandatory
          CZ12Z9       Zone 12 to Zone 9                  $   -         $3.588     minute     $   -        No        Mandatory
          CZ12Z10      Zone 12 to Zone 10                 $   -         $4.408     minute     $   -        No        Mandatory
          CZ12Z11      Zone 12 to Zone 11                 $   -         $5.330     minute     $   -        No        Mandatory
          CZ12Z12      Zone 12 to Zone 12                 $   -         $5.894     minute     $   -        No        Mandatory
          CZ12Z13      Zone 12 to Zone 13                 $   -         $6.355     minute     $   -        No        Mandatory
          CZ13Z1       Zone 13 to Zone 1                  $   -         $3.485     minute     $   -        No        Mandatory
          CZ13Z2       Zone 13 to Zone 2                  $   -         $3.485     minute     $   -        No        Mandatory
          CZ13Z3       Zone 13 to Zone 3                  $   -         $3.485     minute     $   -        No        Mandatory
          CZ13Z4       Zone 13 to Zone 4                  $   -         $3.588     minute     $   -        No        Mandatory
          CZ13Z5       Zone 13 to Zone 5                  $   -         $3.772     minute     $   -        No        Mandatory
          CZ13Z6       Zone 13 to Zone 6                  $   -         $3.772     minute     $   -        No        Mandatory
          CZ13Z7       Zone 13 to Zone 7                  $   -         $3.639     minute     $   -        No        Mandatory
          CZ13Z8       Zone 13 to Zone 8                  $   -         $4.254     minute     $   -        No        Mandatory
          CZ13Z9       Zone 13 to Zone 9                  $   -         $3.998     minute     $   -        No        Mandatory
          CZ13Z10      Zone 13 to Zone 10                 $   -         $4.818     minute     $   -        No        Mandatory
          CZ13Z11      Zone 13 to Zone 11                 $   -         $5.740     minute     $   -        No        Mandatory
          CZ13Z12      Zone 13 to Zone 12                 $   -         $6.355     minute     $   -        No        Mandatory

                                                                                                                             Revised: Amendment No. 2.1
                                                                      367 of 482                                                     Updated: 08/18/2008
                                                              Non-                                        Delegation   Mandatory
 Feature                Feature              Additional     Recurring   Recurring     Unit of    Change   Required        or
  Name     Identifier Description           Information      Charge       Rate       Measure     Charge    (yes/no)  Non-Mandatory
           CZ13Z13 Zone 13 to Zone 13                      $ -            $6.714 minute         $ -       No        Mandatory

Basic
Features
Feature    CCFP     NRA II Calling cards   Directory        $ -         N/A            N/A      $ -       No        Mandatory
Packages            offer:                 assistance
                    Unique Toll Free       Cellular calling
                    number for             SDN Call
                    accessing NRA II       Screening
                    Choice of              SDN Call
                    announcement           Screening/
                    prompts and prompt     Calling
                    sequence on the        Privilege –
                    network                restricting
                    AT&T Card Protect      dialing
                    Guarantee –AT&T        capabilities
                    agrees to cover any    based on area
                    fraud committed by     code, area
                    someone else using     code/
                    the card               exchange/ line
                    Fraud protection       number,
                                           international or
                                           international/
                                           country code.




                                                                                                                            Revised: Amendment No. 2.1
                                                                        368 of 482                                                  Updated: 08/18/2008
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The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.12      Service Identifier: Pre-Paid Calling Cards

Description of Service
AT&T‘s Pre-Paid Calling Card, Set Value Calling Card, acts as a prepaid calling card with added benefits. AT&T Set Value Card can have limits defined as
dollars, minutes and/or an expiration date. With AT&T Set Value Card, the State will be billed in arrears and only for the the minutes used each month.
There are no hidden call set up fees, no monthly fees and no wasted minutes. AT&T does not impose expiration dates (so no lost usage) and can deactivate
lost/unused cards. With AT&T Set Value cards, cardholder have the ability to make multiple calls without redialing the card number.

The balance on the AT&T Set Value card is reduced each time the user makes a call. Once the value on the card has been depleted, the card can be
recharged to add additional calling time/dollars.

Availability
AT&T Set Value Cards can be used throughout the United States. Set Value cards may not be resold.

                                                                                                                                                               Mandatory
                                                                                                Non-                                             Delegation       or
                                                                           Additional         Recurring    Recurring      Unit of       Change   Required        Non-
 Feature Name          Identifier      Feature Description                Information          Charge        Rate        Measure        Charge    (yes/no)     Mandatory
Usage
Limited Usage          SETVC        AT&T‘s Set Value Card is a       Calling card that is      $ -        $ 0.0513 per minute          $ -       No           Mandatory
Calling Card                        prepaid calling card that can    prepaid and is
                                    be rechargeable. It also has     rechargeable. Per
                                    additional benefits for the      Minute fee for use.
                                    State including the ability to
                                    deactivate a call without
                                    ―losing‖ minutes.
Limited Usage   STVCR               Recharge fee for renewal                                  $ -           $0.5000 per                $ -       No           Mandatory
Calling Card                        or recharge.                                                                       occurrence
(Recharge)
Chargeable Features
Customized or   COLOG               Calling Cards that are       The cards can also be        $ -         $ 0.5330 card/1000           $ -       No           Mandatory
Co-Logo Calling                     customized and/or Co-logoed. customized with the                               minimum
                                                                 Customer‘s specific
Cards
                                                                 dialing instructions.

                                                                                                                                             Revised: Amendment No. 2.1
                                                                                      369 of 482                                                     Updated: 08/18/2008
ed as

activate




                        Revised: Amendment No. 2.1
           370 of 482           Updated: 08/18/2008
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.13.1       Service Identifier: Audio Conferencing

Description of Service
AT&T Teleconference Service allows multiple callers to participate in a single call. AT&T Teleconference Service connects two or more people using traditional voice
switched-circuit technology, requiring only a telephone. Audio conference call can be established either by station controlled service or by accessing the network
via a standard host provided dial-in number. This number can be toll free or caller paid.

Availability
This service is available throughout the United States and internationally depending on how the access number is provisioned.
                                                                                                                                                                         Mandatory
                                                                                                                Non-                                        Delegation      or
                                                                                                              Recurring   Recurring     Unit of    Change   Required       Non-
    Feature Name      Identifier              Feature Description             Additional Information           Charge      Charge      Measure     Charge    (yes/no)    Mandatory
Usage
Reservationless Dial CONF                Hosts are assigned permanent        The call starts when the         $    -      $    0.021 minute        $    - No             Mandatory
In Audio                                 dial-in numbers (caller-paid)       host joins the call and ends
Conferencing /Direct                     and access codes. The dial-in       when the host leaves the
Dial, Dial-in Meet Me                    numbers are always available        call. Participants dial the
Service (3 to 125                        (24x7), the host just needs to      dial in number( 10 digit
ports)                                   tell participants when to dial in   POTS number) to join the
                                         to the meeting. This service is     call and they pay for the
                                         simple to use and                   transport between their
                                         accommodates three to 125           location and the bridge.
                                         participants—including the          The host pays for all
                                         host. Also known as ―Meet-          bridging charges. For
                                         Me‖ service.                        international callers, this is
                                                                             the typical access type.




                                                                                                                                                  Revised: Amendment No. 2.5
                                                                                     371 of 482                                                            Updated: 4/30/2010
                                                                                                                                                                  Mandatory
                                                                                                          Non-                                       Delegation      or
                                                                                                        Recurring   Recurring    Unit of    Change   Required       Non-
    Feature Name      Identifier         Feature Description            Additional Information           Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Reservationless Dial CLIST         Participants are placed in a                                         $    -      $   0.021 minute        $    - No             Mandatory
In Audio                           listen-only mode on a direct-
Conferencing Listen-               dial call. The host initiates
only (Broadcast)                   listen-only mode via dial-pad
                                   or the online Conference
                                   Monitor feature.
Reservationless Toll CONTF         Hosts are assigned permanent        Callers dial in on a toll free   $    -      $   0.021 minute        $    - No             Mandatory
Free Audio                         dial-in toll free numbers and       number and the host pays
Conferencing/Toll                  access codes. The dial-in           all conference charges for
Free Dial-in Meet-Me               numbers are always available        all participants, per minute,
Service (3 to 125                  (24x7), the host just needs to      per connection.
ports)                             tell participants when to dial in
                                   to the meeting. This service is
                                   simple to use and
                                   accommodates three to 125
                                   participants—including the
                                   host. Also known as ―Meet-
                                   Me‖ service.

Reservationless Toll CTFLIS        Participants are placed in a                                         $    -      $   0.021 minute        $    - No             Mandatory
Free Audio                         listen only mode on a toll free
Conferencing/ Listen-              call. The host initiates listen-
only (Broadcast)                   only mode via dial-pad or the
                                   online Conference Monitor.

Toll Free Dial In    TFDIRV        The host reserves a specific                                         $    -      $   0.031 minute        $    - No             Mandatory
Automated -                        conference call using toll free
Reserved                           dial in number and participants
                                   are auto answered. Upon
                                   successful entry of the code,
                                   participants are automatically
                                   connected to the call and can
                                   begin speaking immediately.




                                                                                                                                           Revised: Amendment No. 2.5
                                                                               372 of 482                                                           Updated: 4/30/2010
                                                                                                                                                           Mandatory
                                                                                                   Non-                                       Delegation      or
                                                                                                 Recurring   Recurring    Unit of    Change   Required       Non-
    Feature Name     Identifier        Feature Description              Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Caller Paid Dial In TFCPRV        The host reserves a specific                                   $    -      $     0.028 minute      $    - No             Mandatory
Automated Reserved                conference call using a caller
                                  paid dial in number and
                                  participants are auto answered
                                  – upon successful entry of the
                                  code, participants are
                                  automatically connected to the
                                  call and can begin to speak
                                  immediately.

Toll Free Transport    TFTCAN     This allows callers in Canada                                  $    -      $     0.205 minute      $    - No             Mandatory
from Canada                       to participate in toll free dial in
                                  conferences.
Usage Fees
Underutilization Fee   CUTL       There is no underutilization fee                               $    -      N/A         occurrence $     - No             Mandatory
                                  associated with
                                  Reservationless Dial In (caller
                                  paid) and Toll Free Audio
                                  Conferencing
Cancellation Fee for   CCANC      There is no cancellation free                                  $    -      N/A         occurrence $     - No             Mandatory
Meet Me Services                  for Reservationless/Meet Me
                                  Audio Conferencing
Basic Features
Conference             CON1        The host can monitor and                                      $    -      N/A         N/A         $    - No             Mandatory
Monitoring                        control a call through their
                                  Internet browser. The host can
                                  monitor and control their audio
                                  conference calls and
                                  empowers the host to activate
                                  features.
Mute All               CON2       The host can simultaneously                                    $    -      N/A         N/A         $    - No             Mandatory
                                  mute or un-mute all lines in
                                  the conference, except their
                                  own.



                                                                                                                                    Revised: Amendment No. 2.5
                                                                             373 of 482                                                      Updated: 4/30/2010
                                                                                                                                                            Mandatory
                                                                                                    Non-                                       Delegation      or
                                                                                                  Recurring   Recurring    Unit of    Change   Required       Non-
   Feature Name         Identifier         Feature Description          Additional Information     Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Talk/Mute Modes        CON3            Individual participants may                                $    -      N/A         N/A         $    - No             Mandatory
                                     switch between mute and talk
                                     status during the call using
                                     their touch-tone telephone key
                                     pad.
Conference             CON4           The host can have a                                         $    -      N/A         N/A         $    - No             Mandatory
Continuation without                 conference continue after he
Host                                 or she disconnects, via
                                     touchtone commands or via
                                     the Conference Monitor. The
                                     host can also elect to make
                                     this the default on all of their
                                     conferences.
Conference             CON5          The host, using touchtone                                    $    -      N/A         N/A         $    - No             Mandatory
Lock/Unlock                          commands or via the
                                     Conference Monitor, at any
                                     time during the call, can
                                     prevent new participants from
                                     joining the call.
Name Announce          CON6          The participant name is                                      $    -      N/A         N/A         $    - No             Mandatory
                                     announced before being
                                     joined to the call.
Roll Call              CON7          The host can elect to turn on Name Announce must be          $    -      N/A         N/A         $    - No             Mandatory
                                     this feature, which prompts      turned on to use the Roll
                                     participants to record their     Call feature.
                                     name before placing them into
                                     the conference. Participants
                                     can then request to hear roll
                                     call at any time, privately
                                     played to the requestor.




                                                                                                                                     Revised: Amendment No. 2.5
                                                                            374 of 482                                                        Updated: 4/30/2010
                                                                                                                                                          Mandatory
                                                                                                  Non-                                       Delegation      or
                                                                                                Recurring   Recurring    Unit of    Change   Required       Non-
   Feature Name       Identifier         Feature Description           Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Conference           CON8          Any participant can request to                               $    -      N/A         N/A         $    - No             Mandatory
Participant Count                  hear the total number of
                                   participants at any time via the
                                   touchtone command. The
                                   system announces the
                                   participant count privately to
                                   the requesting participant.
Host Changeable      CON9          The host can change the                                      $    -      N/A         N/A         $    - No             Mandatory
Entry/Exit Options                 entry/exit announcement
                                   setting for all their conferences
                                   or just a particular conference.
                                   The host can choose to have
                                   the bridge sound a tone, play
                                   a message with the
                                   participant‘s name or do
                                   nothing.

Password Screening   CON10         The host can specify a                                       $    -      N/A         N/A         $    - No             Mandatory
                                   password that each participant
                                   must provide before joining
                                   the conference call. The
                                   password may be alpha,
                                   numeric or a combination of
                                   both.
Host Selectable      CON11         The host can select and                                      $    -      N/A         N/A         $    - No             Mandatory
Access Codes                       change the six to 10 digit
                                   access code with a call to
                                   Customer Care.




                                                                                                                                   Revised: Amendment No. 2.5
                                                                            375 of 482                                                      Updated: 4/30/2010
                                                                                                                                                            Mandatory
                                                                                                    Non-                                       Delegation      or
                                                                                                  Recurring   Recurring    Unit of    Change   Required       Non-
   Feature Name         Identifier        Feature Description            Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Host Selectable        CON12         This is the four to 20 digit code                            $    -      N/A         N/A         $     - No            Mandatory
Password                             the host enters to start the
                                     conference call. It provided
                                     access to host-only
                                     commands, including access
                                     to the Internet-based AT&T
                                     Conference Monitor. This
                                     code can be changed any time
                                     using a touch-tone command.

Optional Security      CON13         To enhance a call‘s security,                                $    -      N/A         N/A         $ -      No           Mandatory
Code                                 the host can assign an
                                     additional four to nine digit
                                     security code that all
                                     participants must enter before
                                     joining the conference
International Access   CONINT        Participants can join calls from                             $    -      $   -       N/A         $ -      No           Mandatory
                                     almost anywhere in the world
                                     by using caller-paid or
                                     Operator Dialed access.
Host Controlled     CONQA            Conferencing , when used with                                $    -      $   -       port        $ -      No           Mandatory
Question and Answer                  the Broadcast feature, will
                                     enable the host to determine
                                     when the call switches to
                                     question and answer (Q&A)
                                     mode.
Voting and Polling     CONVP         The host can initiate a voting                               $    -      $   -       port        $ -      No           Mandatory
                                     and polling session via
                                     touchtone commands and ask
                                     participants to vote with keys 0-
                                     9 as valid answers. The
                                     system will calculate how
                                     many votes and will also tell
                                     the host how many people did
                                     not vote.
Chargeable Features

                                                                                                                                     Revised: Amendment No. 2.5
                                                                              376 of 482                                                      Updated: 4/30/2010
                                                                                                                                                          Mandatory
                                                                                                  Non-                                       Delegation      or
                                                                                                Recurring   Recurring    Unit of    Change   Required       Non-
   Feature Name      Identifier         Feature Description            Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Operator-Dialed     COPD          AT&T TeleConference                                           $    -      $   0.154 minute        $ -      No           Mandatory
                                  Specialists call each
                                  participant prior to the start of
                                  a conference call to have each
                                  participant online when it
                                  begins.
Operator-Assisted   COPADI        Participants dial in and the                                  $    -      $   0.082 minute        $ -      No           Mandatory
Dial-in                           operator screen the callers.
                                  This offering is a more
                                  specialized version of
                                  Operator-Dialed. The
                                  Specialist can be instructed to
                                  capture the following data, if
                                  desired, before joining the
                                  participant to the call:
                                  password, name, location and
                                  telephone number.
Security List       CONSEC        This feature allows the host to                               $    -      $   2.050 port          $     - No            Mandatory
Screening                         specify a list of participant
                                  names who may dial into the
                                  conference call. As each
                                  participant calls-in, a specialist
                                  will ask for his or her name
                                  and check the list.




                                                                                                                                   Revised: Amendment No. 2.5
                                                                            377 of 482                                                      Updated: 4/30/2010
                                                                                                                                                      Mandatory
                                                                                              Non-                                       Delegation      or
                                                                                            Recurring   Recurring    Unit of    Change   Required       Non-
   Feature Name    Identifier         Feature Description          Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Recording         CONREC        Recordings are available in                                 $    -      $   71.75 hour          $    - No             Mandatory
                                the network. The host may
                                distribute a replay access
                                number and access code to
                                any person who would like to
                                listen to the recording. For
                                Reservation, the host requests
                                at time of reservation and
                                selects audiocassette, CD or
                                digitized replay. With
                                Reservationless, the host
                                initiates recording via
                                touchtone command or via the
                                Conference Monitor. After the
                                call is over, the host logs into
                                the AT&T Conference Record
                                website and can request a CD
                                (audio real voice or .WAV file),
                                set up a digitized replay, order
                                a transcription, send out an
                                email invite to participants to
                                listen to the replay, delete a
                                recoding or request a report of
                                who has listed to the replay.




                                                                                                                               Revised: Amendment No. 2.5
                                                                        378 of 482                                                      Updated: 4/30/2010
                                                                                                                                                              Mandatory
                                                                                                      Non-                                       Delegation      or
                                                                                                    Recurring   Recurring    Unit of    Change   Required       Non-
    Feature Name         Identifier         Feature Description            Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Digitized Replay - Toll CDIGTF        Digitized Replay will allow                                   $    -      $   0.226 minute        $    - No             Mandatory
Free                                  participants to listen to a
                                      conference call at their
                                      convenience during a
                                      scheduled window of time by
                                      dialing into a bridge and
                                      entering an access code.
                                      During replay, the caller can
                                      control the session by using
                                      his or her telephone keypad to
                                      access functions such as
                                      pause, rewind and fast
                                      forward. For Reserved calls,
                                      this is requested at the time of
                                      the reservation. For
                                      Reservationless, this feature is
                                      selected upon sign up.
Digitized Replay -     CDIGCP         Digitized Replay will allow                                   $    -      $   0.174 minute        $    - No             Mandatory
Caller Paid                           participants to listen to a caller
                                      paid type conference call at
                                      their convenience during a
                                      scheduled window of time by
                                      dialing into a bridge and
                                      entering an access code.
                                      During replay, the caller can
                                      control the session by using
                                      his or her telephone keypad to
                                      access functions such as
                                      pause, rewind and fast
                                      forward. For Reserved calls,
                                      this is requested at the time of
                                      the reservation. For
                                      Reservationless, this feature is
                                      selected upon sign up.



                                                                                                                                       Revised: Amendment No. 2.5
                                                                                379 of 482                                                      Updated: 4/30/2010
                                                                                                                                                       Mandatory
                                                                                               Non-                                       Delegation      or
                                                                                             Recurring   Recurring    Unit of    Change   Required       Non-
   Feature Name    Identifier    Feature Description                Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Transcription     CONTRANS A recorded conference call                                        $    -      $   51.25 15            $    - No             Mandatory
                           can be transcribed and                                                                  minute
                           emailed to the host. This is                                                            increme
                           either selected on Reserved at                                                          nt
                           the time of the reservation or
                           with Reservationless, the host
                           must have the call recorded
                           and then order the
                           transcription.
RSVP Service      CONRSVP Participants are sent a                                            $    -      $    2.05 participant $      - No             Mandatory
                           conference invitation
                           requesting RSVP.
                           Confirmations are gathered by
                           the specialist and delivered to
                           the host on the RSVP date.
                           (not available on all services)

Language          CONLANG       Real-time translation of the                                 $    -      $   3.588 minute        $    - No             Mandatory
Interpretation                  conference that ranges from
/Translation                    on conference translation
                                services to the translation of a
                                transcript. This is provided via
                                Language Line™ for any or all
                                participants. There are more
                                than 150 languages and
                                dialects available. The call will
                                have one extra port assigned
                                for the translation service. This
                                is available on Reserved and
                                Executive service.




                                                                                                                                Revised: Amendment No. 2.5
                                                                         380 of 482                                                      Updated: 4/30/2010
                                                                                                                                                       Mandatory
                                                                                               Non-                                       Delegation      or
                                                                                             Recurring   Recurring    Unit of    Change   Required       Non-
   Feature Name      Identifier         Feature Description         Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Executive                         Executive Conferencing is
Conferencing                      targeted toward larger
                                  teleconferencing meetings,
                                  employee broadcasts and high-
                                  profile events. Executive
                                  TeleConference Services is a
                                  reservation based automated
                                  or operator assisted dial-in
                                  audio teleconference.
                                  Executive Services can
                                  provide a professional
                                  moderator to manage the call.
                                  This service has a capacity of
                                  4,000 ports. There are three
                                  personalized service call
                                  types, Operator Dialed,
                                  Operator-Assisted Dial-in,
                                  Automated Dial-In and mixed
                                  mode.
Executive           ECDODO        Audio conferencing with AT&T                               $    -      $   0.410 minute        $    - No             Mandatory
Conferencing -                    professional moderators
domestic Operator                 facilitating special conferences
Dial Out                          and supporting from 3 to 4000
                                  participants with a full array of
                                  features to customize calls.
                                  The operator or moderator will
                                  dial each participant.




                                                                                                                                Revised: Amendment No. 2.5
                                                                        381 of 482                                                       Updated: 4/30/2010
                                                                                                                                                            Mandatory
                                                                                                    Non-                                       Delegation      or
                                                                                                  Recurring   Recurring    Unit of    Change   Required       Non-
    Feature Name        Identifier         Feature Description           Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Executive              EDDTDI        Audio conferencing with AT&T                                 $    -      $   0.287 minute        $    - No             Mandatory
Conferencing -                       professional moderators
Domestic Toll Free                   facilitating special conferences
Dial In                              and supporting from 3 to 4000
                                     participants with a full array of
                                     features to customize calls.
                                     The participants will be
                                     provided a toll free dial in
                                     number for each conference
                                     call.
Executive             ECCPDI         Audio conferencing with AT&T                                 $    -      $   0.256 minute        $    - No             Mandatory
Conferencing - Caller                professional moderators
Paid Dial In                         facilitating special conferences
                                     and supporting from 3 to 4000
                                     participants with a full array of
                                     features to customize calls.
                                     Each participant will be
                                     provided a dial in number for
                                     each conference.

Executive Event and    EEPDO         Audio conferencing with AT&T                                 $    -      $   0.410 minute        $    - No             Mandatory
Premier Call Types -                 professional moderators
Domestic Operator                    facilitating special conferences
Dial Out                             and supporting from 3 to 4000
                                     participants with special
                                     features customize calls. The
                                     operator or moderator will dial
                                     each participant.




                                                                                                                                     Revised: Amendment No. 2.5
                                                                              382 of 482                                                      Updated: 4/30/2010
                                                                                                                                                           Mandatory
                                                                                                   Non-                                       Delegation      or
                                                                                                 Recurring   Recurring    Unit of    Change   Required       Non-
    Feature Name        Identifier          Feature Description         Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Executive Event and    EEPTF         Audio conferencing with AT&T                                $    -      $   0.205 minute        $    - No             Mandatory
Premier Call Types -                 professional moderators
Domestic Toll Free                   facilitating special conferences
Dial In                              and supporting from 3 to 4000
                                     participants with special
                                     features customize calls. The
                                     participants will be provided a
                                     toll free dial in number for
                                     each conference call.


Executive Event and EEPCP            Audio conferencing with AT&T                                $    -      $   0.185 minute        $    - No             Mandatory
Premier Call Types -                 professional moderators
Domestic Caller Paid                 facilitating special conferences
Dial In                              and supporting from 3 to 4000
                                     participants with special
                                     features customize calls. The
                                     participants will be provided an
                                     dial in number of each
                                     conference.




                                                                                                                                    Revised: Amendment No. 2.5
                                                                             383 of 482                                                      Updated: 4/30/2010
                                                                                                                                                  Mandatory
                                                                                          Non-                                       Delegation      or
                                                                                        Recurring   Recurring    Unit of    Change   Required       Non-
    Feature Name     Identifier    Feature Description         Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
AT&T Corporate      CONCRISB A conference application                                   $ 100.00    N/A         port        $    - No             Mandatory
Crisis Management            designed to be used during a
Service - Basic              crisis. This service provides
                             immediate and secure
                             conferencing during crises.
                             The service has two levels:
                             Basic and Enhanced. With
                             Basic, upon subscription,
                             customers receive
                             guaranteed, dedicated
                             conference ports with
                             permanently assigned dial-in
                             numbers and access codes
                             for use anytime. During a
                             crises, the designated Crisis
                             Manager(s) notifies their
                             participants of the conference.




                                                                                                                           Revised: Amendment No. 2.5
                                                                    384 of 482                                                      Updated: 4/30/2010
                                                                                                                                                         Mandatory
                                                                                                Non-                                        Delegation      or
                                                                                              Recurring   Recurring     Unit of    Change   Required       Non-
    Feature Name      Identifier    Feature Description              Additional Information    Charge      Charge      Measure     Charge    (yes/no)    Mandatory
AT&T Corporate       CONCRISE A reservation based                                             $ 103.50    N/A         port/        $    - No             Mandatory
Crisis Management             conference application                                                                  participa
Service - Enhanced            designed to used during a                                                               nt
                              crisis. This service provides
                              immediate and secure
                              conferencing during crises.
                              The service has two levels:
                              Basic and Enhanced. The
                              Enhanced Option if a full-
                              featured reservation based
                              service. To schedule a
                              conference during a crisis, the
                              host simply calls the Executive
                              TeleConference Reservation
                              Center to initiate the help of a
                              AT&T Teleconference
                              Specialist. The specialist
                              typically remains for the
                              duration of the conference to
                              provide instant assistance and
                              call management.

AT&T                 CONVID        A suite of services that allows                            $    -      $     0.677 minute/      $    - No             Mandatory
Videoconferencing                  two or more sites to join the                                                      port
Services                           same videoconference call.
                                   AT&T offers a wide range of
                                   high quality Video Bridging
                                   services including
                                   Reservationless and
                                   Reservation-based service
                                   and Video Streaming.




                                                                                                                                  Revised: Amendment No. 2.5
                                                                          385 of 482                                                       Updated: 4/30/2010
                                                                                                                                                     Mandatory
                                                                                              Non-                                      Delegation      or
                                                                                            Recurring   Recurring   Unit of    Change   Required       Non-
   Feature Name          Identifier    Feature Description        Additional Information     Charge    Charge     Measure Charge         (yes/no)    Mandatory
AT&T can provide language assistance in 156 languages. These 156 languages represent approximately 98.6% of all customer requests from the 6,809 languages
spoken in the world today.
AT&T Language Assistance
Acholi               Hakka         Norwegian
Afrikaans            Hakka –       Nuer
                     China
Akan                 Hakka –       Oromo
                     Taiwan
Albanian             Hausa         Pampangan
Amharic              Hebrew        Papiamento
Arabic               Hindi         Pashto
Armenian             Hmong         Patois
Assyrian             Hungarian     Pidgin English
Azerbaijani          Ibanag        Polish
Bambara              Ibo           Portuguese
Basque               Icelandic     Portuguese Creole
Behdini              Igbo          Punjabi
Belorussian          Ilocano       Romanian
Bengali              Indonesian    Russian
Berber               Italian       Samoan
Bosnian              Jakartanese   Serbian
Bulgarian            Japanese      Shanghainese
Burmese              Javanese      Sicilian
Cantonese            Karen         Sindhi
Catalan              Kashmiri      Sinhalese
Chaldean             Khmer         Slovak
                     (Cambodian)

Chamorro             Korean        Slovenian
Chaochow             Kosovan       Somali
Chavacano            Krio          Sorani
Cherokee             Kurdish       Spanish
Chuukese             Kurmanji      Swahili
Croatian             Lakota        Swedish
Czech                Laotian       Sylhetti
Dakota               Latvian       Szechuan
Danish               Lingala       Tagalog
Dari                 Lithuanian    Taiwanese
                                                                                                                              Revised: Amendment No. 2.5
                                                                       386 of 482                                                      Updated: 4/30/2010
                                                                                                                                              Mandatory
                                                                                      Non-                                       Delegation      or
                                                                                    Recurring   Recurring    Unit of    Change   Required       Non-
   Feature Name     Identifier       Feature Description   Additional Information    Charge      Charge     Measure     Charge    (yes/no)    Mandatory
Dinka             Luganda        Tamil
Dutch             Luxembourge    Telugu
                  ois
Estonian          Maay           Thai
Ewe               Macedonian     Tibetan
Farsi             Malagasy       Tigre
Fijian Hindi      Malay          Tigrinya
Finnish           Malayalam      Toishanese
Flemish           Maltese        Tongan
French            Mandarin       Tshiluba
French Canadian   Mandingo       Turkish
Fukienese         Mandinka       Twi
Fula              Mankon         Ukrainian
Fulani            Marathi        Urdu
Fuzhou            Marshallese    Vietnamese
Ga                Mien           Visayan
Gaddang           Mina           Welsh
Gaelic            Mixteco        Wolof
Georgian          Mongolian      Yiddish
German            Navajo         Yoruba
Greek             Neapolitan     Yupik
Gujarati          Nepali
Haitian Creole    Nigerian
                  Pidgin
                  English




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Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.13.2       Service Identifier: Net Conferencing Services

AT&T Connect®
AT&T Connect is a conferencing and collaboration tool that transforms voice and web conferencing from separate point applications into a single,
organization-wide communication tool.

Two options for the service are available:
AT&T Connect - Basic
AT&T Connect - Enhanced

AT&T Connect combines voice and web conferencing in one product that enables you to provide conferencing and collaboration to everyone in your company.
AT&T Connect differs from other conferencing products by delivering an enterprise-class application that transforms voice and web conferencing from multiple
point tools into one core communication product that can be given to everyone in your company, like email.

AT&T Connect combines web conferencing with AT&T Audio Conferencing Services. The service offers the audio conference capabilities of AT&T
Reservationless Service which includes on-demand capability that can be used anytime, security features which include assigned password
and conference lock, AT&T Conference Monitor which allows you to manage and monitor a conference call in real-time via the Internet,
in-country dial-in access from over 140 countries.

The following section provides details about the service. Some functionalities are available only as Enhanced features and will be so noted.
AT&T Connect System Highlights
Enterprise-Class Functionality:
     Supports a full range of event and collaboration features - from online project collaboration to organization meetings, training,
     public marketing events and executive communications
     Supports tool consolidation to a company-wide standard
     Supports both reservationless and scheduled events




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      Comes with personal meeting rooms for each user
      Accommodates business needs with less restrictions on meeting sizes and external users
      Supports mobile users by allowing participation in Web meetings using the telephone only
      Integrated desktop videoconferencing

Easy to Use
     Intuitive for new users and guest participants
     Each user has their own, consistent User ID for entering meetings
     Includes both a fully-featured meeting client or a browser-based Web client that requires no software downloads
     Status indicator shows who is speaking
     Integration with calendaring and email programs for easy scheduling of meetings
     Desktop launchpad to access meeting and conference functionality

Flexible, Converged Audio
      Deeply converged audio that allows TDM and Voice-over-Computer users to speak to each other, switch between phone and pc
      during meetings, and fully record all participants in the meetings regardless of their audio device/method
      Incorporation of VoIP reduces pressure on phone ports during large events
      Basic Edition allows AT&T Teleconferencing customer to use their existing access numbers

Strong Integration with Enterprise Systems
     Deep integration with Microsoft Outlook and Lotus Notes for scheduling and joining all meetings and events
     Integration with business applications, portals, content management, ERP, LMS and virtual team rooms (Enhanced)
     Secure integration with directory services (Active Directory and others), single sign on and reverse proxy gateways (Enhanced)
     Integration with your voice infrastructure, including legacy PBXs, Call Managers and IP telephony devices (Enhanced)
     Open, published APIs

Highly Scalable for Global Environments (Enhanced)
AT&T Connect can serve highly distributed organizations with reliable, concurrent high volumes of conferencing. Its distributed
software-based architecture efficiently routes, bridges and manages integrated data, video and voice streams across multiple sites in real time.
      Proven capability for scaling globally to environments with tens of thousands of users
      Superior bandwidth efficiency—the architecture consolidates participant streams for meetings to reduce excess traffic on the network




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       Deployment options: fully on customer premises, fully managed/hosted, or a unique hybrid premises/hosted model that allows
       customers to utilize their own networks while seamlessly tapping the AT&T Connect hosted network for redundancy, peak capacity needs and
       geographic/global reach.

Comprehensive System Security
    Behind the firewall operation (Enhanced)
    No content is left behind – client and server side (Enhanced)
    Zero footprint browser-based AJAX client (Enhanced)
    End-to-end SSL encryption
    Reverse proxy, single sign-on and LDAP authentication for both PC and phone participants (Enhanced)
    Support for closed events, limited only to invited and authenticated participants (Enhanced)
    Visual event monitoring, expel unwanted participants

AT&T Connect Feature/Function Highlights
AT&T Connect has broad, easy-to-use functions that make it very attractive for standardizing on desktops as a company-wide
live collaboration platform.

A Full Suite of Conferencing Capabilities in a Single Product
       Web Meetings - Launch unlimited numbers of online meetings for 2 people or 200 with one click. Share and collaborate
       on any application or document in real time with colleagues, customers, prospects or partners. Integrated audio (both TDM
       and VoIP) and multipoint video. Personal meeting room for all employees.
       Webcasts/Web Seminars (internal and external) - Meet disclosure requirements, generate awareness, build leads and transfer
       knowledge internally and externally through low-cost, large-group presentations and events. Live video streaming, polling
       and other tools keep your audience engaged. Integrated recording lets you market the event even after it’s over. Invite 20
       or 2,000. No incremental charges for external (non-employee) participants. (Enhanced)
       Virtual Classrooms - Lead or attend virtual classes with full moderator control and participant interaction features.
       Reach employees, channel partners, and customers around the world for facilitated small- or large-group learning, scheduled or
       just-in-time skills training, certification, etc. Record classes so participants can learn on their own schedule, where ever they are.
      (Enhanced offers Recording capability)
       All Hands Meetings - Global ―all hands‖ meetings for hundreds or thousands of employees using your internal network and/or
     the Internet, with fully-integrated computer and telephone access. No extra meeting or audio charges.
     No incremental costs for remote participants. Full video support, recordable and the highest level security. The lowest bandwidth
     impact on the market for all-hands events - so your other key applications and meetings continue functioning undisturbed throughout
     your live, interactive multimedia event. (Enhanced)
       On-demand Recordings - Record live conferences, meetings and events for those unable to attend. Pre-record subject matter
       experts for those times when they can’t be in two places at once. Create and deliver skills training sessions anywhere, any time
       to bring people up to speed more quickly.
       Voice-only Conferences - Enjoy full featured, stand-alone voice conferences without the per-minute charge
     (Enhanced using VoIP). Pre-scheduled and reservationless. Network-grade security. Personal conference room for every employee.
       Seamless escalation to Web meetings.

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       Video – 2-way and multi-point video enhances events with a view of speakers. In addition, pre-record speakers or use video clips
       as insertions to use in conjunction with live portions of events.

Business Collaboration Features
AT&T Connect provides a full range of features to support effective online collaboration for small or large business meetings:
     Application Sharing
     Shared Whiteboard
     Web Tours with Annotation
     Integrated Video Conferencing
     Polling - On-the-fly yes/no and multiple choice
     MS PowerPoint support, with builds and transitions
     Public and Private Chat
     Emoticons, Raise Hand and Step Out indicators

Virtual Training & Web Seminars Features
For trainers and instructors, AT&T Connect has advanced capabilities for building curriculums, hosting learning events
and generating on-demand courseware:
       Multiple moderators/co-moderators
       Pre-set and on-the-fly testing, including yes/no, multiple choice and free text
       Syllabus/learning objects (Enhanced)
       Sections/breakout groups (Enhanced)
       Attendance tracking/recording
       Self-exercise mode (for lab work)
       Over-the-shoulder (for individual 1:1 help, demonstrations)
       Playback AT&T Connect recorded event during live event (Enhanced)
       Load URL to a remote streaming server so that users can playback during live event
       Full audio/visual recording & editing for on-demand events/classes (Enhanced)

Event   Management Features
       Pre-scheduled, recurring and always available personal meeting rooms
       Event/meeting scheduling, registration, and tracking
       User management (individual and group) and user list import/export
       Event recording/editing (local or server based) available immediately after the event to registered users

Desktop Videoconferencing
AT&T Connect incorporates videoconferencing within its Web meeting capability that can be turned on or off in global settings for all users
by the system’s administrator. Users simply need a standard UBS Web camera to access the feature. This should not be a lead selling point
as major enhancements are forthcoming - however for customers requiring video immediately, the system supports two methods today:

        Video Conferencing – Streaming Mode

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      AT&T Connect allows 2-way Quarter Common Intermediate Format (QCIF) and multipoint streaming videoconferencing (for up to
      five participants). Other participants in the meeting not using video can also observe the videoconferencing activity. When in
      multi-point mode, the video windows are viewable in up to five QCIF of 144 lines and 176 pixels per line. In both modes, the windows
       ―float‖ within the whiteboard area of the Participant application.

      Video Conferencing – Bandwidth Conservation Mode
      To conserve bandwidth, AT&T Connect can optionally employ a ―captured image‖ that automatically replaces the live image of
      a speaker when not active. When a participant starts speaking, the captured image is replaced with live real-time streamed video.

AT&T Connect Application Components
AT&T Connect includes all of the components to create and manage all types of events. It is the equivalent of a suite of conferencing
products in one, which is essential to creating a consistent collaboration environment across an organization. To facilitate meeting
entry, creation and management of various event types, recording and editing and other tasks - AT&T Connect provides
the following application components:
       AT&T Connect Participant Application (recommended client)
       AT&T Connect Web Participant (browser-based client)
       myAT&T
       AT&T Connect Materials Editor (Enhanced)
       Outlook Add-in
       Lotus Notes Add-in
       Microsoft OCS and IBM Sametime add-ins
Through a Web portal, users can also access advanced capabilities through:
       The AT&T Connect Communications Center

For Creating and Entering Meetings
AT&T Connect provides a single application for both moderators and participants to engage in meetings. Users have a choice of client
as they enter Web events—the AT&T Connect Participant Application (recommended) or the AT&T Connect Web Participant
(for those running non-windows operating systems such as Macintosh or Linux, and those who have firewall or desktop restrictions
that prevent them from installing client software on their systems. Additional information on the recommended and Web clients is below.

AT&T Connect Participant Application (recommended client) - When attending AT&T Connect Web meetings, the recommended client
is the fully featured, AT&T Connect Participant Application. This requires a Windows-based operating system.

The AT&T Connect Participant Application provides broad functions for users to employ throughout the event process. (Enhanced)
During set up, users can choose automatic recording of the entire event on the AT&T Communications Server, as well as client-side (local)
recording on participants’ desktops. Audio preferences can also be dictated—such as forcing users to the Voice-over-Computer
or to the Telephone, including a third party audio conferencing capability.

Upon entering an AT&T Connect meeting, users are given a choice of client to use. The AT&T Connect Participant Application is marked
―recommended‖ versus the AT&T Connect Web Participant. The AT&T Connect Participant Application enables the full features for hosts and

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their invitees. As such, Meeting Hosts will always be required to use this client to enter and run a meeting. The meeting host retains
master rights to control presentation rights throughout the meeting. If another participant arrives to the meeting first, he/she
will enter with Presenter rights. However, master presenter rights are only exercised through the Meeting Host.

Using the AT&T Connect Participant Application, a ―Presenter‖ is able to share preloaded Materials (documents, PDFs) as well as perform
live Application Sharing, Web Tours and Interactive Polling. The Presenter also controls clearing or refreshing the Whiteboard area.

By right clicking on other participants, the Presenter can reassign presentation rights and share remote control (e.g. to allow live document
editing or system demonstrations) and conduct Over the Shoulder remote interactions such as technical support with another participant’s
desktop. He/she can also mute, rename or expel others in the meeting.

Every participant has access to public and private chat, whiteboard drawing and annotation, raise hand, step out, a full list of emoticons,
enlarge screen and mute. Every participant can also join a meeting by TDM telephone only if they are away from a computer
with Internet connectivity.

Enhanced users also have the ability to switch between TDM-based audio and Voice-over-Computer at any time during the meeting,
without leaving the meeting. This feature caters strongly to mobile workers that need to switch to phone-only while in transit,
or are away from Internet connectivity. They can reconnect their PC at any time and if a registered user on the system, it will automatically
reconcile their phone and computer presence in the meeting room.

AT&T Connect Web Participant (alternate, browser-based client) - The AT&T Connect Web Participant is a browser-based,
zero footprint application that allows users to participate in AT&T Connect online Events without having to permanently install any
AT&T Connect software onto their computers. This client is valuable for ensuring trouble-free meeting entry for users that:
       Are not using a Windows-based PC
       Whose corporate security policies or firewalls prevent them from downloading and installing new software components, or
       Are having some type of difficulty entering a meeting with the Participant application and need a swift, alternate method
       to get into the meeting.

End users do not need administrator rights to use this client. It is Ajax-based, requiring no prior installation of 3rd-party browser plug-ins
or a Java Virtual Machine. It runs on most popular browsers on all major operating systems (Windows, Macintosh, and Linux).

The AT&T Connect Web Participant does not support materials insertions, application sharing or management of controls over participants.
Nor does it provide localized recording on the user’s PC. It does support:
      Full viewing of live presentations and whiteboarding
      Full audio capabilities (TDM telephone, Voice-over-Computer[Enhanced])
      Use of meeting room emoticons, step in/out, mute, public and private chat
      Invite others from within the meeting
      Users can partake in Yes/No and OK Polling

Microsoft Outlook and Lotus Notes Add-ins - AT&T Connect comes with a freely downloadable plug-in for Microsoft Outlook users that

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allows users to easily schedule, access and manage meetings directly from their Outlook calendars. For Lotus Notes, services are required
to accommodate customers’ customized Notes environments.

myAT&T (for desktop access) - myAT&T is a convenient desktop launchpad that installs automatically with the AT&T Connect
Participant Application. Accessed from its shortcut icon on the desktop, as well as its symbol in the system tray of your PC, it allows users
to launch ad-hoc meetings, invite others and view/manage their personal profile information (PC login, audio access information, personal
meeting room ID). Users can also access the AT&T Connect Communications Center from myAT&T.

For Advanced Event Management and Creation
AT&T Connect Communications Center - Although it does not install on users systems, the AT&T Connect Communications Center
 is accessible to users for setting up and managing large seminars, training courses and Webcasts. Users access the AT&T Communications
Center, which sits on the AT&T Communications Server, to search the archive of their completed meetings as well as future events.

AT&T Connect - Basic
  Offer              AT&T Connect Basic

Voice                       Reservationless (telephone only) – Maximum Number of Participants per event - 125
Web                         iMeetings with Reservationless audio restrictions – Maximum Number of Participants per event - 125
Video                       Multipoint Video
Deployment Options          Hosted Service; Hosted Service with IPT integration
Integration Options         No control or media integration; No Enterprise integration (LDAP, AD, ADAM, etc.)
Scheduling Options          myAT&T; Web portal (Reservationless meetings only)
Domestic Audio              Domestic audio conferencing rates apply and can be found under Section 6.2.13.1 – Audio Conferencing.
   Conferencing             Host Dial Out feature is also available for AT&T Connect – Basic.
                            Voice over Computer (VOC) is also available on the Basic Offer - there is no additional charge for VOC.
AT&T Connect - Basic
                                                                             Non-                                        Delegation      Mandatory
                                                             Additional    Recurring   Recurring    Unit of   Change     Required           or
 Feature Name Identifier        Feature Description         Information     Charge      Charge     Measure    Charge      (yes/no)     Non-Mandatory
AT&T Connect - Basic Options
Option 1: Cost CBCPM      CPM Option allows customers                      $ -         $   0.062 minute       $ -       No            Mandatory
Per Minute - per          to pay based on usage. All
attendee                  attendees in each iMeeting will
                          be charged the per minute rate
                          for Web Conferencing in this
                          option.




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Option 2:      CBCPM     Named User model is intended          Should the         $ -   $     8.200 Per              $ -      No         Mandatory
Named User               for department/business               Customer                              Subscribed
                                                                                                     User per
Subscription             unit/company wide deployments         require                               Month
                         for AT&T Connect. This model          integration with
                         provides unlimited web                on-prem PBX or
                         conferencing for all named            IP-PBX, this is
                         users (limitations above). The        available as an
                         Named User subscription is            ICB.
                         intended to be personal to each
                         named user.

Other Features
Host Dial Out  CBHDO     Allows Host to call out directly to                      $ -   $     0.031 Per Minute       $ -      No         Mandatory
                         add participants to a
                         conference.
Integration with TBD     Should the Customer require                              ICB   ICB          Per Statement   $   -    No         Mandatory
Customer's PBX           integration with on-prem PBX or                                             of Work

                         IP-PBX, this is available as an
                         ICB.

AT&T Connect - Enhanced
  Offer           AT&T Connect - Enhanced

Voice                    Hosted Telephony, On-Prem Integrated Telephony, Voice over Computer
Web                      iMeetings, eLearning, Seminars, Broadcasts, iClass
Video                    Multipoint Video
Number of Participants   Up to 1,500. 10 day advance notification is required for events with greater than 750 participants.
 - per Event             Should it be determined there is a capacity concern, AT&T will communicate back to the customer to negotiate a new date.
Deployment Options       Hosted Services, On Prem software, Hybrid
Scheduling Options       myAT&T, Web Portal, Outlook Add-in, Notes Add-in
Domestic Audio           Domestic audio conferencing rates apply and can be found under Section 6.2.13.1 – Audio Conferencing.
   Conferencing
Voice Conferencing       Voice Conferencing is also available for the following countries as an ICB rate.
 - Selected Countries    Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Finland, France,
                         Germany, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico,
                         Netherlands, New Zealand, Norway, Panama, Philippines, Poland, Portugal, Russia, Singapore, South Africa,
                         South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom.


AT&T Connect -Enhanced

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                                                                                       Non-                                               Delegation      Mandatory
                                                                     Additional      Recurring     Recurring      Unit of      Change     Required           or
 Feature Name Identifier        Feature Description                 Information       Charge        Charge       Measure       Charge      (yes/no)     Non-Mandatory
AT&T Connect -Enhanced Options
Option 1:     CENUS      Named User model is intended for Should the           $ -                 $ 11.275 Per User/          $ -       No            Mandatory
Named User               department/business              Customer require                                     Per Month
Subscription             unit/companywide deployments for integration with on-
                            AT&T Connect. This model              prem PBX or IP-
                            provides unlimited web                PBX, this is
                            conferencing for all named users.     available on an
                            The Named User subscription is        ICB.
                            intended to be personal to each
                            named user. Domestic audio
                            conferencing rates apply and can
                            be found under Section 6.2.13.1 –
                            Audio Conferencing.


Option 2: On-   CEOSY1      Will include initial set-up of AT&T   Should the           $ 150.00    $     -     Per             $ -       No            Non-Mandatory
Site Model                  Connect service at the Customer‘s     Customer require                             Subscribed
                            premises. Also includes unlimited     integration with on-                         User - Year 1
                            use of the Connect Global             prem PBX or IP-
                            Expressway for web conferencing,      PBX, this is
                            basic professional services, and      available as an
                            standard annual Maintenance and       ICB.
                            Support. Subsequent years‘
                            annual maintenance is at a
                            reduced rate. Domestic audio
                            conferencing rates apply and can
                            be found under Section 6.2.13.1 –
                            Audio Conferencing.


                CEOSSY                                                               $     47.00   $     -     Per                       No            Non-Mandatory
                                                                                                               Subscribed
                                                                                                               User - per
                                                                                                               Subsequent
                                                                                                               Year
Other Features
Integration with TBD        Should the Customer require                              ICB           ICB         Per Statement   ICB       No            Mandatory
Customer's PBX              integration with on-prem PBX or                                                    of Work

                            IP-PBX, this is available on an
                            ICB.


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Voice              TBD           Voice Conferencing is also                              ICB          ICB          Per Minute    ICB        No            Mandatory
Conferencing -                   available for the following
Selected                         countries as an ICB rate. See
Countries                        list above for countries.


AT&T Web Conferencing

AT&T's Net Conferencing service, AT&T Web Conferencing, will provide the State and its agencies to collaborate with participants, online and in real-time, with
powerful document, application, and desktop sharing features. AT&T Web Conferencing provides a graphical interface that allows data (text, documents, data or
images) to be viewed, shared and or collaborated on by participants via the Internet. There is no need to purchase any additional hardware, software nor install,
configure or maintain expensive equipment. All that is needed to participate in an AT&T Web Meeting is Internet access and a standard browser, even through firewalls.
AT&T Web Conferencing is available as a standalone offer or it can work with Audio Conference calls. AT&T uses 128-bit Secure Sockets Layer (SSL) Encryption to
make each conference highly secure. Presentations do not have to be pre-loaded to a server prior to the conference call. Presentation files remain on the host PC and
participants across the globe can view the files via the Internet.

Availability
AT&T Web Conferencing is available throughout the United States and can be set up for international access. Supports up to 200 participants per session.
                                                                                           Non-                                              Delegation      Mandatory
                                                                        Additional       Recurring     Recurring      Unit of     Change     Required           or
 Feature Name Identifier        Feature Description                    Information        Charge        Charge       Measure      Charge      (yes/no)     Non-Mandatory
Usage/Access
Reserved Net NETRCON Requires advance reservation,                   Certain features    $ -          $   0.1025 minute           $ -       No            Non-Mandatory
Conferencing             provides the assignment of                  are only
                         password to allow participants              available with
                         access. Allows the presenter to             Reserved Net
                         select which privileges each                Conferencing
                         participant receives. Can be                including
                         fully supported by a network                Conference
                         attendant that can provide                  Coordinator and
                         online help during the                      Net Conference
                         conference.                                 Replay.




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Instant Net      NETICON    Instant Net Conferencing              Web Meeting          $ -   $   0.1025 minute   $ -    No         Non-Mandatory
Conferencing                enables you to establish a Net        URL must be
                            Conference within seconds by          downloaded
                            using an established meeting          prior to the first
                            number. This feature allows you       usage.
                            to reuse the same meeting
                            number, or set up new ones for
                            better security. Service is
                            initially set up with
                            Reservationless capability for
                            the host. The Web Meeting
                            URL must be downloaded prior
                            to the first usage. After that, the
                            URL will ask for the meeting
                            name and password, which will
                            mirror the audio call in number
                            and the access number.


Basic Features

Conference       NETCOOR This feature will allow a                                     $ -   N/A       minute    $ -    No         Non-Mandatory
Coordinator              customer coordinator to reserve
                         conference calls and post text,
                         data, documents or images.

Virtual Meeting WEB1        Enables the host to view and                               $ -   N/A       N/A       $ -    No         Non-Mandatory
Room                        monitor participants.

Editing          WEB2       The person sharing the                                     $ -   N/A       N/A       $ -    No         Non-Mandatory
Documents                   application can choose to
Real Time                   collaborate with other people in
                            a call, and they can take turns
                            editing or controlling the
                            application. Only the person
                            sharing the program needs to
                            have the given application (e.g.,
                            Microsoft PowerPoint) installed
                            on his or her computer.


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Desktop Share WEB3     The presenter can grant control            $ -   N/A   N/A   $ -    No         Non-Mandatory
Computer               of his computer to anyone in the
                       meeting. This is often very
                       helpful in troubleshooting and
                       application support.

Presentation    WEB4   This is targeted as ―one to                $ -   N/A   N/A   $ -    No         Non-Mandatory
Mode                   many‖ applications and
                       facilitates one-way transmission
                       of documents such as
                       spreadsheets and slide
                       presentations. For example, the
                       State can use a broadcast
                       mode to conduct keynote
                       addresses, press conferences,
                       and virtual classrooms.

Collaboration   WEB5   Designed to support                        $ -   N/A   N/A   $ -    No         Non-Mandatory
Mode                   applications involving smaller
                       groups where participants can
                       share applications, exchange
                       information, and transfer files.




                                                                                          Revised: Amendment No. 2.5
                                                          416 of 482                               Updated: 4/30/2010
Application     WEB6   Enables the user to share a                 $ -   N/A   N/A   $ -    No         Non-Mandatory
Sharing                program or application running
                       on one computer with other
                       participants in the conference.
                       Participants can review the
                       same data or information, and
                       see the actions of the host (for
                       example, editing a customer
                       contract or browsing a website).
                       Participants can share Windows-
                       based applications transparently
                       without any special knowledge
                       of the application capabilities.
                       The person sharing the
                       application can choose to
                       collaborate with other people in
                       a call, and they can take turns
                       editing or controlling the
                       application. Only the person
                       sharing the program needs to
                       have the application (e.g.,
                       Microsoft PowerPoint) installed
                       on his or her computer.




File Transfer   WEB7   Enables the user to send a file             $ -   N/A   N/A   $ -    No         Non-Mandatory
                       in the background to one or all
                       of the participants. Each person
                       can then accept or decline
                       receipt. The file transfer occurs
                       in the background while
                       everyone continues sharing the
                       application, use the whiteboard,
                       or chat.




                                                                                           Revised: Amendment No. 2.5
                                                           417 of 482                               Updated: 4/30/2010
Online Polling   WEB8   Polling allows the host to create           $ -   N/A   N/A   $ -    No         Non-Mandatory
                        a survey before a conference or
                        on an ad hoc basis as the
                        meeting progresses. Results
                        can be tabulated immediately
                        and if desired, shared with the
                        entire audience. A short answer
                        option, open-ended responses
                        and a timer feature area also
                        included as enhancements.

Whiteboard       WEB9   This feature is a multi-page,               $ -   N/A   N/A   $ -    No         Non-Mandatory
                        multi-user application that
                        enables users to sketch
                        diagrams, organization charts,
                        or display other graphic
                        information with people on a
                        call. A remote pointer or
                        highlighting tool to point out
                        specific contents or sections of
                        shared pages can be used. This
                        capability extends the
                        application sharing feature by
                        supporting ad hoc collaboration
                        on a common drawing surface.




                                                                                            Revised: Amendment No. 2.5
                                                            418 of 482                               Updated: 4/30/2010
Chat           WEB10   Participants can type and                  $ -   N/A   N/A     $ -    No         Non-Mandatory
                       transmit text messages to share
                       common ideas or topics with
                       other people, or record meeting
                       notes and action items as part
                       of a collaborative process. Chat
                       and its aspects are host
                       controlled options. There are
                       three types:
                       Chat to All
                       Private Chat to any other
                       meeting attendee
                       Chat only to Host.



Web            WEB11   AT&T offers free, live and                $ -    N/A   class   $ -    No         Non-Mandatory
Conferencing           interactive 60 minute training
Training               classes several times a week
                       geared toward the host(s).
Chargeable
Features




                                                                                            Revised: Amendment No. 2.5
                                                          419 of 482                                 Updated: 4/30/2010
Net Conference NETRPLY   Net Conference Replays record         This feature      $ -   $ 0.0359 minute   $ -    No         Non-Mandatory
Replay                   and synchronize the audio and         requires an
                         data portions of the meeting.         additional port
                         The Net Conference Replay is          on the call.
                         then available via the Internet.
                         Net Conference Replays shall
                         be viewable with a Real Player
                         or Windows Media Player. The
                         host can record each Web
                         Meeting including the audio and
                         data—by using the host PC‘s
                         sound card—in a single file on
                         his or her computer. The host
                         can later email the recorded file
                         to participants or post the file on
                         his or her web site for
                         download. Playbacks appear to
                         the viewer just as if the
                         conference were taking place
                         live, even the host mouse
                         movements are recorded.


Executive Web NETEXE     Web Conference delivers the                             $ -   $ 0.3588 minute   $ -    No         Non-Mandatory
Conferencing             technology to plan and produce
                         a cost-effective teleconference
                         solution for 50-2,500
                         participants. Its turnkey
                         management capabilities
                         provide                    - Live
                         events for 50 to 2,500
                         participants
                          -Automated emails to all
                         participants
                         - On line participant registration
                         - Fill featured online events
                         - An expert to manage the
                         special event(s)




                                                                                                               Revised: Amendment No. 2.5
                                                                         420 of 482                                     Updated: 4/30/2010
Language        CONLANG Language assistance for both                          $   -      $ 3.5875   minute       $    -    No         Non-Mandatory
Assistance              audio and web conferencing.
                        Language Line provides over-
                        the-phone interpretive services.
                        With Language Line, you can
                        interpret questions over the
                        phone in multiple languages.
                        Language Line can provide the
                        State and its agencies the ability
                        to converse in 150 languages,
                        helping meet Title VI, HIPAA
                        and other compliance
                        mandates.


AT&T can provide language assistance in 156 languages. These 156 languages represent approximately 98.6% of all customer requests from the 6,809
languages spoken in the world today.
AT&T Language Assistance
Acholi          Hakka         Norwegian
Afrikaans       Hakka –       Nuer
                China
Akan            Hakka –       Oromo
                Taiwan
Albanian        Hausa         Pampangan
Amharic         Hebrew        Papiamento
Arabic          Hindi         Pashto
Armenian        Hmong         Patois
Assyrian        Hungarian     Pidgin English
Azerbaijani     Ibanag        Polish
Bambara         Ibo           Portuguese
Basque          Icelandic     Portuguese Creole
Behdini         Igbo          Punjabi
Belorussian     Ilocano       Romanian
Bengali         Indonesian    Russian
Berber          Italian       Samoan
Bosnian         Jakartanese   Serbian

Bulgarian       Japanese      Shanghainese
Burmese         Javanese      Sicilian
Cantonese       Karen         Sindhi


                                                                                                                          Revised: Amendment No. 2.5
                                                                     421 of 482                                                    Updated: 4/30/2010
Catalan           Kashmiri    Sinhalese
Chaldean          Khmer       Slovak
                  (Cambodian)

Chamorro          Korean        Slovenian
Chaochow          Kosovan       Somali
Chavacano         Krio          Sorani
Cherokee          Kurdish       Spanish
Chuukese          Kurmanji      Swahili
Croatian          Lakota        Swedish
Czech             Laotian       Sylhetti
Dakota            Latvian       Szechuan
Danish            Lingala       Tagalog
Dari              Lithuanian    Taiwanese
Dinka             Luganda       Tamil
Dutch             Luxembourg    Telugu
                  eois
Estonian          Maay          Thai
Ewe               Macedonian    Tibetan

Farsi             Malagasy      Tigre
Fijian Hindi      Malay         Tigrinya
Finnish           Malayalam     Toishanese
Flemish           Maltese       Tongan
French            Mandarin      Tshiluba
French Canadian   Mandingo      Turkish

Fukienese         Mandinka      Twi
Fula              Mankon        Ukrainian
Fulani            Marathi       Urdu
Fuzhou            Marshallese   Vietnamese

Ga                Mien          Visayan
Gaddang           Mina          Welsh
Gaelic            Mixteco       Wolof
Georgian          Mongolian     Yiddish
German            Navajo        Yoruba
Greek             Neapolitan    Yupik
Gujarati          Nepali




                                                          Revised: Amendment No. 2.5
                                             422 of 482            Updated: 4/30/2010
Haitian Creole   Nigerian
                 Pidgin
                 English




                                         Revised: Amendment No. 2.5
                            423 of 482            Updated: 4/30/2010
mpany.
 ultiple




                        Revised: Amendment No. 2.5
           424 of 482            Updated: 4/30/2010
n real time.

network




                            Revised: Amendment No. 2.5
               425 of 482            Updated: 4/30/2010
oughout




oyee.


                       Revised: Amendment No. 2.5
          426 of 482            Updated: 4/30/2010
clips




users
g point




                       Revised: Amendment No. 2.5
          427 of 482            Updated: 4/30/2010
windows




elow.

ed client




 local)




sts and

                         Revised: Amendment No. 2.5
            428 of 482            Updated: 4/30/2010
cument
pant’s




atically




g-ins


pants.




rs that

                        Revised: Amendment No. 2.5
           429 of 482            Updated: 4/30/2010
uired



users
sonal




ations




                      Revised: Amendment No. 2.5
         430 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
431 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
432 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
433 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
434 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
435 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
436 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
437 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
438 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
439 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
440 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
441 of 482            Updated: 4/30/2010
             Revised: Amendment No. 2.5
442 of 482            Updated: 4/30/2010
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


Service Identifier: 6.2.15 Training

Description of Service
AT&T provide a wide range of effective orientation, training, professional services and education.

Availability
Training can be provided through a variety of delivery methods including on-line classes, distance learning, televised broadcasts and leader lead classes.
All training will be provided within California.
                                                                                                                                                                 Mandatory
                                                                                                     Non-                                          Delegation       or
                                                                                    Additional     Recurring     Recurring      Unit of   Change   Required        Non-
    Feature Name    Identifier         Feature Description           Information                    Charge        Charge       Measure    Charge    (yes/no)     Mandatory
Basic Classes
Introduction to    TRNGG1 Covers history of communications and                                    $ -           N/A            class      $ -      No           Mandatory
Telecommunications             development of telecommunications.
(basic                         Provides information on the FCC and
fundamentals)                  CPUC regulatory bodies. Overview of
                               CALNET II Contract and processes.
                               Provides basic understanding of
                               technology, switching, and networks
                               associated with voice, video and data
                               telecommunications.

Introduction to           TRNGG2      Covers voice and data                                       $ -           N/A            class      $ -      No           Mandatory
Voice and Data                        telecommunications from early analog
Communications                        to convergence. Provides relevant
                                      product information, including State
                                      and local end-user applications.




                                                                                                                                            Revised: Amendment No. 2.1
                                                                                  443 of 482                                                        Updated: 08/18/2008
                                                                                                                                                  Mandatory
                                                                                         Non-                                       Delegation       or
                                                                          Additional   Recurring    Recurring    Unit of   Change   Required        Non-
   Feature Name        Identifier    Feature Description                 Information    Charge       Charge     Measure    Charge    (yes/no)     Mandatory
Network               TRNG221 Overview and practical working                           $ -         N/A          class      $ -      No           Mandatory
Management                  knowledge of Network Monitoring
Systems                     tools. Complete description of
                            systems as well as hands-on practical
                            experience.
Invoicing           TRNG222 Overview of complete invoicing                             $ -         N/A          class      $ -      No           Mandatory
                            systems applicable to the contract.
                            Will also include practical descriptions
                            (possible hands on) for end-user
                            understanding and validation
                            methods.
Voice Network       TRNG223 Overview of AT&T‘s Software Defined                        $ -         N/A          class      $ -      No           Mandatory
Services -                  Network (SDN) to include access
Introduction to SDN         options, routing and features

Toll Free Routing     TRNG224 Overview of AT&T‘s Toll Free service.                    $ -         N/A          class      $ -      No           Mandatory
and Features                    Will address toll free applications,
                                basic and advance toll free features

Web Conference        WEB11     AT&T offers free, live and interactive                 $ -         N/A          class      $ -      No           Mandatory
Training                        60 minute training classes several
                                times a week geared toward the
                                host(s).
Transition            TRG1      AT&T shall offer and provide initial                   $ -         N/A          class      $ -      No           Mandatory
Orientation and                 orientation to all Customer/End-Users
Training                        of the Contract and DTS/ONS. AT&T
                                shall also offer training for new or
                                replacement services provided during
                                the Transition.

Contract Services     TRG2      AT&T will train end users and                          $ -         N/A          class      $ -      No           Mandatory
Training                        customers on new and/or
                                replacement services provided under
                                Module 2.



                                                                                                                             Revised: Amendment No. 2.1
                                                                         444 of 482                                                  Updated: 08/18/2008
                                                                                                                                            Mandatory
                                                                                   Non-                                       Delegation       or
                                                                    Additional   Recurring    Recurring    Unit of   Change   Required        Non-
   Feature Name    Identifier        Feature Description           Information    Charge       Charge     Measure    Charge    (yes/no)     Mandatory
Contract          TRG3        AT&T will work with DTS/STND to                    $ -         N/A          class      $ -      No           Mandatory
Management                  develop training to acquire and
Training                    maintain expertise on the contracted
                            services, related business systems,
                            and the management tools needed to
                            monitor, document, and administer
                            the Contract.




                                                                                                                       Revised: Amendment No. 2.1
                                                                   445 of 482                                                  Updated: 08/18/2008
                                                                                                                                                      Mandatory
                                                                                             Non-                                       Delegation       or
                                                                              Additional   Recurring    Recurring    Unit of   Change   Required        Non-
   Feature Name        Identifier           Feature Description              Information    Charge       Charge     Measure    Charge    (yes/no)     Mandatory
Chargeable Classes

Call Center Agent      TRGV01       Providing Excellent Customer Service                   $ -         $ 1,500.00 class        $ -      No           Mandatory
Training - Seminar I                by Telephone. The program is
                                    designed for those who deal with
                                    customers, clients or constituents by
                                    telephone—call center agents,
                                    customer service representatives, and
                                    their supervisors. The program
                                    explores how the telephone is used
                                    for creating positive customer service
                                    experiences and provides techniques
                                    for improving telephone skills.

Call Center Agent     TRGV02        Stress Management Workshop for                         $ -         $ 1,500.00 class        $ -      No           Mandatory
Training - Seminar II               Customer Service Representatives.
                                    This course is a program that
                                    explores the nature of stress and
                                    provides effective tools for managing
                                    it in the fast-paced call center
                                    environment.




                                                                                                                                 Revised: Amendment No. 2.1
                                                                             446 of 482                                                  Updated: 08/18/2008
Back to List

The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.


The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


6.2.16      Service Identifier: Other Services

Description of Service
Other services will include:
                  Extended Demarcation Wiring
                  Station Wiring
                  Services Related Hourly Support


Extended Demarcation Wiring
AT&T will provide all the necessary wire, cable, connectors, jumpers, panels, and jacks needed to complete the service. We will also include associated trouble
shooting, testing and labeling to ensure the customer‘s wiring is performing properly. AT&T and its subcontractors will install these services according to industry
standards and cabling recommendations published in the State Telecommunications Management Manual (STMM), Facilities Management Chapter, Uniform Building
Cabling/Wiring and as periodically updated by DTS/STND. AT&T agrees that all wiring installation and maintenance activities will be in accordance with all applicable
EIA/TIA, BICSI, and ITU-T recommended standards current at the time of installation or maintenance.
                                                                                                                                                                   Mandatory
                                                                                                    Non-                                             Delegation       or
                                                                              Additional          Recurring     Recurring       Unit of   Change     Required        Non-
Feature Name Identifier        Feature Description                           Information           Charge        Charge        Measure    Charge      (yes/no)     Mandatory
Extended      BWC+      Wiring services to extend Facilities            The labor rate is for     $ 143.00     $       -       each       $   -     No            Non-
Demarcation - RJ48s     from the Customer‘s MPOE to the                 work performed                                                                            Mandatory
Copper                  Customer‘s point of utilization from            during normal
                        a copper trunk or trunking                      business hours.
                        equipment as described above.                   Overtime rates will
                        The copper demarcation point                    be higher. (For the
                        extension is up to 300 feet.                    overtime rate, see
                        Extended termination wiring will                labor rate for an
                        include the necessary four-pair                 AT&T Field Service
                        cable and an RJ48s smart jack. To               installation
                        provide this service, customer must             technician ID 22-
                        provide AT&T adequate pathways.                 WROOH.)
                        Charges may vary by jack types by
                        required.                                                                                                                 Revised: Amendment No. 2.1
                                                                                     447 of 482                                                           Updated: 08/18/2008
                                                                                                                                               Mandatory
                                                                                     Non-                                        Delegation       or
                                                                  Additional       Recurring   Recurring    Unit of   Change     Required        Non-
Feature Name Identifier          Feature Description             Information        Charge      Charge     Measure    Charge      (yes/no)     Mandatory
Extended       SCED- C25 Wiring services to extend Facilities                      $ 170.00    $     -     each       $   -     No            Mandatory
Demarcation -            from the Customer‘s MPOE to the
Copper 25 Pair           Customer‘s point of utilization from
                         a copper trunk or trunking
                         equipment as described above.
                         The copper demarcation point
                         extension is limited to 300 feet or
                         less of a single Category 5 25-pair
                         CMP UTP cable with new 24-port
                         Category 5 patch panels. Category
                         5e ten, three-meter jumpers, one
                         24-port patch panel to be provided
                         in the MPOE and IDF for all circuits
                         being extended. Associated
                         troubleshooting, testing, and
                         labeling is included. To provide this
                         service, customer must provide
                         AT&T adequate pathways..
                         Additional charges will apply if
                         larger patch panels, jumpers, or
                         longer cable lengths are required.
                         The labor rate is for work
                         performed during normal business
                         hours. Overtime rates will be
                         higher. (For the overtime rate, see
                         unsolicited labor rate for an inside
                         wire technician ID 22IWLO-T.)




                                                                                                                              Revised: Amendment No. 2.1
                                                                      448 of 482                                                      Updated: 08/18/2008
                                                                                                                                                  Mandatory
                                                                                        Non-                                        Delegation       or
                                                                      Additional      Recurring   Recurring    Unit of   Change     Required        Non-
Feature Name Identifier          Feature Description                 Information       Charge      Charge     Measure    Charge      (yes/no)     Mandatory
Extended      SCED-O    Wiring services to extend Facilities   Additional charges     $ 798.80    $     -     each       $   -     No            Non-
Demarcation -           from the Customer‘s MPOE to the        will apply for two-                                                               Mandatory
Optical Fiber           Customer‘s point of utilization from   strand single mode
Link                    a fiber trunk or trunking equipment    extensions in longer
                        as described above, Strand count       lengths. To provide
                        required to provision one/each         this service,
                        service only. The pricing of this      customer must
                        item includes up to 1,000 feet of      provide AT&T
                        62.5/125- or 50/125-micron, two-       adequate pathways.
                        strand CMP fiber drop cable with       The labor rate is for
                        adapters, connectors, and two SC-      work performed
                        SC duplex patch cords for each         during normal
                        single circuit extension. Fiber will   business hours.
                        be securely attached to enclosed       Overtime rates will
                        panel. Associated troubleshooting,     be higher. (For the
                        testing, and labeling is included.     overtime rate, see
                                                               unsolicited labor rate
                                                               for a inside wire
                                                               technician ID
                                                               22IWLO-T.)




                                                                                                                                 Revised: Amendment No. 2.1
                                                                         449 of 482                                                      Updated: 08/18/2008
                                                                                                                                                                           Mandatory
                                                                                                             Non-                                            Delegation       or
                                                                                    Additional             Recurring    Recurring      Unit of   Change      Required        Non-
Feature Name Identifier                  Feature Description                       Information              Charge       Charge       Measure    Charge       (yes/no)     Mandatory


Station Wiring Services
Station wiring includes wire/cable related activities required to install horizontal station cabling from the Customer‘s distribution location or Horizontal Crossconnect
(HC) to the Customer defined station location. Station wiring shall include the necessary wire/cable, connectors, jumpers, panel, and jack. Station wiring shall also
include associated trouble shooting, testing and labeling. Horizontal station wiring is limited to the following:
                 Installation of cabling for extending services from the HC to the Customer‘s station location.
                 Identification and testing of existing cabling.
AT&T shall not be required to complete Station wiring if:
                 The wire/cable pathway is blocked and cannot be cleared without significant effort or damage to the Customer site.
                 The wire/cable pathway is in an asbestos or other environment hazardous to the Contractor‘s personnel, or where such work would be
                  hazardous to the public or to the Customer‘s staff.
Station Wiring Services
Station Cabling SCIW-Cat5e Wiring services for extending                      To provide this         $ 387.10                        each        $   -     No            Non-
– Horizontal               services from the Customer‘s                       service, customer                                                                           Mandatory
Copper Cat 5e              Horizontal Crossconnect location to                must provide AT&T
                           the Customer‘s station location                    adequate pathways.
                           utilizing one 4-pair Category 5e                   Additional charges
                           CMP UTP. The copper                                will apply if larger
                           demarcation point extension is up                  panels or longer
                           to 300 feet Extended Termination                   cable lengths are
                           wiring will include the necessary                  required. The labor
                           Cat5e four-pair CMP UTP cable,                     rate is for work
                           two 3-meter jumpers, up to one 24-                 performed during
                           port patch panel or equivalent (if                 normal business
                           required), and two RJ45 jacks or                   hours. Overtime
                           equivalent. Associated                             rates will be higher.
                           troubleshooting, testing and                       (For the overtime
                           labeling is included.                              rate, see unsolicited
                                                                              labor rate for a inside
                                                                              wire technician ID
                                                                              22IWLO-T.)




                                                                                                                                                          Revised: Amendment No. 2.1
                                                                                            450 of 482                                                            Updated: 08/18/2008
                                                                                                                                                       Mandatory
                                                                                             Non-                                        Delegation       or
                                                                         Additional        Recurring   Recurring    Unit of   Change     Required        Non-
Feature Name Identifier            Feature Description                  Information         Charge      Charge     Measure    Charge      (yes/no)     Mandatory
Station Cabling SCIW-Cat6 Wiring services for extending            Additional charges      $ 477.70                each       $   -     No            Non-
– Horizontal              services from the Customer‘s            will apply if larger                                                                Mandatory
Copper Cat 6              Horizontal Crossconnect location to     panels or longer
                          the Customer‘s station location         cable lengths are
                          utilizing one 4-pair Category 6 CMP     required. The labor
                          UTP. The copper demarcation             rate is for work
                          point extension is up to 300 feet.      performed during
                          Station cable wiring will include the   normal business
                          necessary Cat 6 four-pair CMP           hours. Overtime
                          UTP cable, two 3-meter jumpers,         rates will be higher.
                          up to one 24-port patch panel or        (For overtime rates,
                          equivalent (if required), and two       see unsolicited labor
                          RJ45 jacks or equivalent.               rate for a inside wire
                          Associated troubleshooting, testing     technician ID
                          and labeling is included. To provide    22IWLO-T.)
                          this service, customer must provide
                          AT&T adequate pathways.




                                                                                                                                      Revised: Amendment No. 2.1
                                                                             451 of 482                                                       Updated: 08/18/2008
                                                                                                                                                  Mandatory
                                                                                       Non-                                         Delegation       or
                                                                    Additional       Recurring    Recurring    Unit of   Change     Required        Non-
Feature Name Identifier           Feature Description              Information        Charge       Charge     Measure    Charge      (yes/no)     Mandatory
                                                                                                                                                  Mandatory
                                                                                       Non-       Monthly                           Delegation       or
                                                                    Additional       Recurring   Recurring     Unit of   Change     Required        Non-
 Feature Name Identifier            Feature Description            Information        Charge      Charge      Measure    Charge      (yes/no)     Mandatory
Station Cabling SCIW-O     Wiring services for extending                             $   -       $ 1,360.00   each       $   -     No            Non-
– Horizontal               services from the Customer‘s                                                                                          Mandatory
Optical Fiber-             Horizontal Crossconnect location to
IEEE 802.3Z                the Customer‘s station location
                           utilizing one 2-Strand Multimode
                           62.5/125 or 50.125 um optical fiber
                           cable for speeds not greater than 1
                           Gbps (IEEE802.3Z). CMP rated.
                           The pricing of this item includes up
                           to 1,000 feet of 62.5/125- or 50/125-
                           micron two-strand CMP fiber drop
                           cable with adapters, connectors
                           and two SC-SC duplex patch cords
                           for each single circuit extension.
                           Fiber will be securely attached to
                           enclosed panel. Associated
                           troubleshooting, testing and
                           labeling is included. Additional
                           charges will apply for two strand
                           single mode extensions in longer
                           lengths. To provide this service,
                           customer must provide AT&T
                           adequate pathways. The labor rate
                           for this is for work performed during
                           normal business hours. Overtime
                           rates will be higher. (For overtime
                           rates, see unsolicited labor rate for
                           a inside wire technician ID 22IWLO-
                           T.)




                                                                                                                                 Revised: Amendment No. 2.1
                                                                        452 of 482                                                       Updated: 08/18/2008
                                                                                                                                                                  Mandatory
                                                                                            Non-                                                    Delegation       or
                                                                        Additional        Recurring   Recurring        Unit of   Change             Required        Non-
Feature Name Identifier            Feature Description                 Information         Charge      Charge         Measure    Charge              (yes/no)     Mandatory
                                                                                                                                                                  Mandatory
                                                                                            Non-       Monthly                                      Delegation       or
                                                                       Additional         Recurring   Recurring        Unit of   Change             Required        Non-
 Feature Name Identifier          Feature Description                 Information          Charge      Charge         Measure    Charge              (yes/no)     Mandatory
Station Cabling SCIW-ITL Wiring services to identify, test, and The labor rate for        $   -       $       16.50   each       $       -         No            Non-
– Horizontal             label existing horizontal station      this is for work                                                                                 Mandatory
Copper -                 wiring per single station location.    performed during
Identify, Test           We will identify, test, and label      normal business
and Label                customer's existing horizontal         hours. Overtime
                         cable/wire. When testing multiple      rates will be higher.
                         cables, we will replace up to 5% of (For overtime rates,
                         jacks, if required, to obtain          see unsolicited labor
                         certification. Minimum quantity of     rate for a inside wire
                         100 required.                          technician ID
                                                                22IWLO-T.)

Inside Wiring Services
Station          IWLR-T-1   Labor only; technician/inside          Overtime rates will    $ 108.30 $      -           hour           $       -     No            Non-
Cabling–Installe (regular   wireman properly trained and           be higher. (For                                                                               Mandatory
                 hours)
r-Inside Wiring             experienced in the installation of     overtime rates, see
                            inside wire station cabling for new    unsolicited labor rate
                            and existing buildings. The inside     for a inside wire
                            wireman can rod a conduit, place       technician ID
                            innerduct and pull inside cable and    22IWLO-T.)
                            wire. The labor rate for this is for
                            work performed during normal
                            business hours.




                                                                                                                                                 Revised: Amendment No. 2.1
                                                                             453 of 482                                                                  Updated: 08/18/2008
                                                                                                                                                         Mandatory
                                                                                               Non-                                        Delegation       or
                                                                            Additional       Recurring   Recurring    Unit of   Change     Required        Non-
Feature Name     Identifier            Feature Description                 Information        Charge      Charge     Measure    Charge      (yes/no)     Mandatory
Station          IWLR-T-2     Labor only; Technician properly         Overtime rates will    $ 108.30    $   -       hour       $   -     No            Non-
Cabling–Techni   (regular     trained at an expert level for          be higher. (For                                                                   Mandatory
                 hours)
cian-Inside                   installation, termination, testing,     overtime rates, see
wiring                        and troubleshooting of copper           unsolicited labor rate
                              wiring related to station cabling as    for a inside wire
                              identified in this section. Labor       technician ID
                              only; technician properly trained       22IWLO-T.)
                              and experienced in the installation
                              of inside wire station cabling for
                              new and existing buildings.
                              Placement, testing and certification
                              of inside cable for communication
                              services. The labor rate is for work
                              performed during normal business
                              hours.
Station          IWLR-T-3     Labor only; technician properly         Overtime rates will    $ 108.30    $   -       hour       $   -     No            Non-
Cabling–         (regular     trained at an expert level for          be higher. (For                                                                   Mandatory
                 hours)
Technician-                   installation, termination, testing,     overtime rates, see
Optical Fiber-                and troubleshooting of optical fiber    unsolicited labor rate
Inside Wiring                 cabling related to station cabling as   for a inside wire
                              identified in this section. The labor   technician ID
                              rate is for work performed during       22IWLO-T for
                              normal business hours.                  overtime rate.)

Design           SCIWS-DE-    Labor-only charge for BICSI/RCDD-       Overtime rates will    $ 114.00    $       -   hour       $   -     No            Non-
Engineer         BIC          certified design engineer when          be higher. (For                                                                   Mandatory
                              required. The labor rate is for work    overtime rates, see
                              performed during normal business        unsolicited labor rate
                              hours.                                  for a inside wire
                                                                      technician ID
                                                                      22IWLO-T for
                                                                      overtime rate.)
Station and Inside Wiring Services
JM8 Jack        JM8       Eight-pin connecting device; holds
                          one 2- or 4-wire circuit (non-                                                                                                Non-
                          registered).                                                       $   3.00    $   -       each       $   -     No            Mandatory

                                                                                                                                        Revised: Amendment No. 2.1
                                                                                454 of 482                                                      Updated: 08/18/2008
                                                                                                                                            Mandatory
                                                                                    Non-                                      Delegation       or
                                                                 Additional       Recurring   Recurring    Unit of   Change   Required        Non-
Feature Name Identifier         Feature Description             Information        Charge      Charge     Measure    Charge    (yes/no)     Mandatory
RJA2X Jack   RJA2X      Converts one modular jack to two                                                                                   Non-
                        modular jacks.                                            $   3.00    $   -       each       $   -    No           Mandatory
RJA5X Jack   RJA5X      Data jack—multiple mounting                                                                                        Non-
                        arrangement (maximum 8 lines).                            $ 75.00     $   -       each       $   -    No           Mandatory
RJM2X Jack   RJM2X      50-pin miniature ribbon connector
                        to connect a maximum of eight
                        jacks to customer‘s data                                                                                           Non-
                        equipment.                                                $ 250.00    $   -       each       $   -    No           Mandatory
RJM3X Jack   RJM3X      Data jack—multiple line data jack
                        (maximum eight lines). Each
                        mounting cabinet supports a                                                                                        Non-
                        maximum of 16 data jacks.                                 $ 50.00     $   -       each       $   -    No           Mandatory
RJM4X Jack   RJM4X      Data jack—multiple line data jack
                        with rack mounting for up to four 8-                                                                               Non-
                        line multiple data jacks.                                 $ 225.00    $   -       each       $   -    No           Mandatory
RJWPH Jack RJWPH        Weatherproof housing for RJ11C                                                                                     Non-
                        and RJ14C.                                                $ 16.00     $   -       each       $   -    No           Mandatory
RJ1CX Jack   RJ1CX      Single line four-wire T/R - T1/R1
                        E/M, SB/SG, eight-pos mini-                                                                                        Non-
                        modular jack.                                             $   3.00    $   -       each       $   -    No           Mandatory
RJ1DC Jack   RJ1DC      Used with terminal equipment and
                        four-wire exchange access; bridged
                        connection of single line wire tip                                                                                 Non-
                        and ring and T1/R1                                        $   3.00    $   -       each       $   -    No           Mandatory
RJ11C Jack   RJ11C      Used with single-line telephone
                        sets; four-contact, mini-modular;
                        bridged connection tip and ring;
                        baseboard surface or flush mount.                                                                                  Non-
                                                                                  $   3.00    $   -       each       $   -    No           Mandatory
RJ11W Jack     RJ11W      Same as RJ11C, wall mount.                                                                                       Non-
                                                                                  $   3.00    $   -       each       $   -    No           Mandatory
RJ14C Jack     RJ14C      Used with two-line devices;
                          modular bridged connection of two-
                          line tip and ring; surface or flush                                                                           Non-
                          mount.                                                  $   3.00    $   -       each       $   -    No        Mandatory
RJ14W Jack     RJ14W      Same as RJ14C, wall mount.                                                                                    Non-
                                                                                  $   3.00    $   -       each       $   -   No         Mandatory
                                                                                                                           Revised: Amendment No. 2.1
                                                                     455 of 482                                                    Updated: 08/18/2008
                                                                                                                                                Mandatory
                                                                                      Non-                                        Delegation       or
                                                                   Additional       Recurring   Recurring    Unit of   Change     Required        Non-
Feature Name Identifier          Feature Description              Information        Charge      Charge     Measure    Charge      (yes/no)     Mandatory
RJ14X Jack   RJ14X      Sixth position modular jack with a
                        sliding cover to facilitate testing or
                        each line. Holds up to two 2-wire                                                                                      Non-
                        circuits.                                                   $   3.00    $   -       each       $   -     No            Mandatory
RJ15C Jack   RJ15C      Used with boards and Rvs single-
                        line, bridged connection;                                                                                              Non-
                        weatherproof tip and ring.                                  $ 33.00     $   -       each       $   -     No            Mandatory
RJ16X Jack   RJ16X      Used with data equipment having
                        mode indication; -9dBm permissive,
                        bridged connection of a single line
                        tip and ring. Used with RJ36X.                                                                                         Non-
                                                                                    $   3.00    $   -       each       $   -     No            Mandatory
RJ17C Jack      RJ17C      Special non-key telephone sets
                           used in hospital critical care areas
                           with 625H connecting block;
                           bridged connection of a single line;                                                                                Non-
                           tip and ring.                                            $   6.00    $   -       each       $   -     No            Mandatory
RJ18C Jack      RJ18C      Single two-wire T/R with make-busy
                           leads, bridged connection, six-                                                                                     Non-
                           position hardware.                                       $   3.00    $   -       each       $   -     No            Mandatory
RJ25C Jack      RJ25C      Used with non-key telephone sets
                           or ancillary devices; bridged
                           connection of three lines maximum;                                                                                  Non-
                           tip and ring.                                            $ 10.00     $   -       each       $   -     No            Mandatory
RJ31X Jack      RJ31X      Standard miniature modular jack                                                                                     Non-
                           for series connections.                                  $   6.00    $   -       each       $   -     No            Mandatory
RJ32X Jack      RJ32X      Standard miniature modular jack                                                                                     Non-
                           for series connections.                                  $   6.00    $   -       each       $   -     No            Mandatory
RJ41S Jack      RJ41S      Universal data jack.                                                                                                Non-
                                                                                    $ 36.00     $   -       each       $   -     No            Mandatory
RJ45S Jack      RJ45S      Programmed data jack. Dial-up, not                                                                                  Non-
                           for T-1s.                                                $ 36.00     $   -       each       $   -     No            Mandatory
RJ48C Jack      RJ48C      Single-line four-wire, 1.544-Mbps
                           bridged connection, eight-position                                                                                  Non-
                           hardware; digital data/GDT/ADN.                          $   3.00    $   -       each       $   -     No            Mandatory


                                                                                                                               Revised: Amendment No. 2.1
                                                                       456 of 482                                                      Updated: 08/18/2008
                                                                                                                                            Mandatory
                                                                                  Non-                                        Delegation       or
                                                               Additional       Recurring   Recurring    Unit of   Change     Required        Non-
Feature Name Identifier        Feature Description            Information        Charge      Charge     Measure    Charge      (yes/no)     Mandatory
RJ48S Jack   RJ48S      Eight-position jack to connect
                        terminal equipment for single line.                                                                                Non-
                        Holds one 4-wire circuit.                               $   6.00    $   -       each       $   -     No            Mandatory
RJ48T Jack   RJ48T      Eight-position ribbon jack to
                        connect up to 12 lines of terminal                                                                                 Non-
                        equipment.                                              $ 36.00     $   -       each       $   -     No            Mandatory
RJ48X Jack   RJ48X      Eight-position jack to connect
                        terminal equipment for single line                                                                                 Non-
                        1.544.                                                  $ 36.00     $   -       each       $   -     No            Mandatory
RJ61X Jack   RJ61X      Standard miniature jack for bridged                                                                                Non-
                        connections.                                            $   6.00    $   -       each       $   -     No            Mandatory
SJA11 Jack   SJA11      Data jack two-wire, switched data                                                                                  Non-
                        services 56 - single line.                              $   3.00    $   -       each       $   -     No            Mandatory
SJA56 Jack   SJA56      Data jack four-wire, switched data                                                                                 Non-
                        services 56 - multiple lines.                           $   3.00    $   -       each       $   -     No            Mandatory
RJ2DX Jack   RJ2DX      Standard 50-pin miniature ribbon
                        connector jack for bridged                                                                                         Non-
                        connections.                                            $ 36.00     $   -       each       $   -     No            Mandatory
RJ2EX Jack   RJ2EX      Standard 50-pin miniature ribbon
                        connector jack for bridged                                                                                         Non-
                        connections.                                            $ 36.00     $   -       each       $   -     No            Mandatory
RJ2FX Jack   RJ2FX      Standard 50-pin miniature ribbon
                        connector jack for bridged                                                                                         Non-
                        connections.                                            $ 36.00     $   -       each       $   -     No            Mandatory
RJ2GX Jack   RJ2GX      Standard 50-pin miniature ribbon
                        connector jack for bridged                                                                                         Non-
                        connections.                                            $ 36.00     $   -       each       $   -     No            Mandatory
RJ2HX Jack   RJ2HX      Standard 50-pin miniature ribbon
                        connector jack for bridged                                                                                         Non-
                        connections.                                            $ 36.00     $   -       each       $   -     No            Mandatory
RJ2MB Jack   RJ2MB      Standard 50-pin miniature ribbon
                        connector jack for bridged                                                                                         Non-
                        connections.                                            $ 36.00     $   -       each       $   -     No            Mandatory
RJ21X Jack   RJ21X      Standard 50-pin miniature ribbon
                        connector jack for bridged                                                                                         Non-
                        connections.                                            $ 36.00     $   -       each       $   -     No            Mandatory

                                                                                                                           Revised: Amendment No. 2.1
                                                                   457 of 482                                                      Updated: 08/18/2008
                                                                                                                                                                          Mandatory
                                                                                                         Non-                                               Delegation       or
                                                                                  Additional           Recurring       Recurring       Unit of   Change     Required        Non-
Feature Name Identifier          Feature Description                             Information            Charge          Charge        Measure    Charge      (yes/no)     Mandatory
RJ26S Jack   RJ26S      Used with Data Exchange Service;
                        line circuit card for use with RJ26X.                                                                                                            Non-
                                                                                                       $ 36.00       $    -           each       $   -     No            Mandatory
RJ26X Jack       RJ26X        Used with Data Exchange Service;
                              multiple-line universal data jack;
                              eight lines maximum, common                                                                                                                Non-
                              equipment.                                                               $ 36.00       $    -           each       $   -     No            Mandatory
RJ27X Jack       RJ27X        Adaptor cord for RJ26X. Requires                                                                                                           Non-
                              RJ26X.                                                                   $ 36.00       $    -           each       $   -     No            Mandatory
RJ48H Jack       RJ48H        Up to 12 lines, four-wire, 1.544-
                              Mbps bridged connection, 50-                                                                                                               Non-
                              position hardware.                                                       $ 36.00       $    -           each       $   -     No            Mandatory
RJ48M Jack       RJ48M        Up to eight lines, four-wire, 1.544-
                              Mbps bridged connection, 50-                                                                                                               Non-
                              position hardware.                                                       $ 36.00       $    -           each       $   -     No            Mandatory
SJA57 Jack       SJA57        Connections of terminal equipment
                              and multi-line terminating systems
                              and communications systems;
                              digital jacks; SDS 56.                                                                                                                     Non-
                                                                                                       $ 36.00       $    -           each       $   -     No            Mandatory
Inside Wire      RPB          This inside wire repair plan covers
Repair Plan -                 simple voice services jacks. This
Voice                         repair plan applies to Centrex, PBX
                              and Business Access Lines.                                                                                                                 Non-
                                                                                                       $    -        $         0.51   each/line $    -     No            Mandatory
Inside Wire      RPL          This inside wire repair plan covers
Repair Plan -                 leased data line jacks.                                                                                                                    Non-
Data                                                                                                   $    -        $         3.59              $ -      No
                                                                                                                                      each/circuit termination           Mandatory

Services Related Hourly Support: Time and Materials Basis Diagnosis and Repair
AT&T will charge for time at a fixed hourly rate when there is a need for AT&T or its subcontractors to dispatch a technician for the purpose of diagnosis and repair of
a contracted service problem that is found to be caused by factors outside of AT&T or its subcontractor‘s responsibility.
Structured Cabling Service
When planning and designing new facilities, AT&T will determine the most appropriate path into or out of our customer‘s property to tie back into AT&T network,
ensuring the most cost-effective and long-lasting paths. Our planning includes:
                 Determination of cable footage and sizing requirements
                 Consultation with the building owner over placement of terminating equipment and building owner obligations
                                                                                                                                                         Revised: Amendment No. 2.1
                                                                                         458 of 482                                                              Updated: 08/18/2008
                                                                                                                                                                       Mandatory
                                                                                                                Non-                                      Delegation      or
                                                                                     Additional               Recurring   Recurring    Unit of   Change   Required       Non-
Feature Name Identifier                  Feature Description                        Information                Charge      Charge     Measure    Charge    (yes/no)    Mandatory
                 Determination of conduit requirements
                 Equipment selection
                 Placement and testing of new facilities including cable pulling, splicing, and termination
                 End-to-end testing to validate installation.


Services Related Hourly Support
Structured Cabling Services – Outside Plant
Planning and design of all new facilities, including the most appropriate alternative path into or out of customer's property to tie back into AT&T network. Determination
of cable footage requirements and cable sizing. Consultation with building owner for placement of terminating equipment and building owner obligations. Determination
of conduit requirements and equipment selection as appropriate. Placement and testing of new facilities including cable pulling, splicing, and terminating all new
facilities and end to end testing of new facilities to validate installation.
Field Technician
Services Related Hourly Support for Time and Materials Basis Diagnosis and Repair. AT&T can dispatch a technician for the purpose of diagnosis and repair of a
contracted facilities and end to end service problem that is found to be caused by factors outside of AT&T or its subcontractor‘s responsibility. AT&T will charge for
time at a fixed hourly rate.
Field              MVV        Field technician properly trained to The labor rate for           N/A     $    36.32 hours         N/A      No         Mandatory
Technician                    an expert level for the service being this is based on work
                              dispatched. Labor only. To assist performed during
                              in fault isolation, the AT&T Field        normal business
                              Service Repair Technician can test hours. Overtime
                              circuits at the MPOE or to the            rates will be higher
                              Network Interface (NI) of an              (see unsolicited labor
                              extended demarc. If trouble is            rate for a AT&T Field
                              found to be in the AT&T provided          Service Repair
                              circuit, service or equipment under Technician bidder ID
                              maintenance to AT&T, then no              22-MVV-O and 22-
                              service charge will apply. Dispatch MVV-H for OT rate).
                              IN/Out (CPE,IEC,NTF). Billed from
                              time of DSP status to time tech
                              completes job.
Field Service      BWC        Labor only. The AT&T Field Service Placement, testing            $    -   $ 135.00 hours          N/A       No         Non-
Installation       (regular   Technician is properly trained and and certification of                                                                Mandatory
                   hours)
Technician                    experienced in the installation of        inside cable for
                              inside wire extended demarc               communication
                              cabling for new and existing              services.
                              buildings.

                                                                                                                                                     Revised: Amendment No. 2.1
                                                                                            459 of 482                                                       Updated: 08/18/2008
                                                                                                                                                        Mandatory
                                                                                               Non-                                       Delegation       or
                                                                          Additional         Recurring   Recurring     Unit of   Change   Required        Non-
 Feature Name Identifier   Feature Description                           Information          Charge      Charge      Measure    Charge    (yes/no)     Mandatory
Station Jack    BWC Labor to install initial station jack                                                $ 135.00      each      N/A      No           Non-
Installation                                                                                                                                           Mandatory
Station Jack         BW1      Labor to install additional station                                        $    70.00    each      N/A      No           Non-
Installation                  jacks: 2nd - 5th                                                                                                         Mandatory
Station Jack         BW2      Labor to install additional station                                        $    55.00    each      N/A      No           Non-
Installation                  jacks: 6th and more                                                                                                      Mandatory
Field Service     WROOH       Same as above - Overtime                                       $    -      $   300.00   hours      N/A      No           Non-
Installation      (overtime                                                                                                                            Mandatory
                  hours)
Technician
Technician-       IWLR-T      Labor only. Technician properly        Placement, testing      $    -      $   108.30   hours      N/A      No           Non-
Station Cabling   (regular    trained and experienced in the         and certification of                                                              Mandatory
                  hours)
                              installation of inside wire station    inside cable for
                              cabling for new and existing           communication
                              buildings.                             services.
Technician-     IWLO-T        Same as above - Overtime                                       $    -      $   162.40   hours      N/A      No           Non-
Station Cabling (overtime                                                                                                                              Mandatory
                  hours)

Inside Wireman IWLR-W         Labor only. Electrician certified to                           $    -      $   162.40   hours      N/A      No           Non-
– Conduits &   (regular       install raceway or conduit systems                                                                                       Mandatory
               hours)
Raceways                      designed to carry or contain
                              electrical conductors (power,
                              communications and signal).

Inside Wireman IWLO-W         Same as above - Overtime                                       $    -      $   246.20   hours      N/A      No           Non-
– Conduits &   (overtime                                                                                                                               Mandatory
               hours)
Raceways

Engineer /        IWLR-E      Labor only. Engineer/Inspector         Can determine cable $        -      $   107.70   hours      N/A      No           Non-
Inspector –       (regular    trained and experienced in the         and conduit routing                                                               Mandatory
                  hours)
Inside Wire                   planning, design and inspection of     and sizing, as
                              cable facilities within a customer‘s   appropriate. Also
                              building. Knowledgeable in EIA/TIA     available for
                              standards and NEC codes.               inspection services.



                                                                                                                                       Revised: Amendment No. 2.1
                                                                                460 of 482                                                     Updated: 08/18/2008
                                                                                                                                                           Mandatory
                                                                                                  Non-                                       Delegation       or
                                                                              Additional        Recurring   Recurring     Unit of   Change   Required        Non-
 Feature Name      Identifier         Feature Description                    Information         Charge      Charge      Measure    Charge    (yes/no)     Mandatory
Engineer /         IWLO-E       Same as above - Overtime                                        $     -     $   161.50   hours      N/A      No           Non-
Inspector –        (overtime                                                                                                                              Mandatory
                   hours)
Inside Wire
Material –         IWM          Wire, cable, panels, jacks,                                      cost +     N/A          cost + %   N/A      No           Non-
Inside Wire                     supporting structures, cabinets and                             10%                                                       Mandatory
                                other material required in the
                                installation of cable facilities within
                                a customer's building.
Construction – OPLR-C           Labor only. Trained and qualified in                            $     -     $   178.70   hours      N/A      No           Non-
Electrical Utility (regular     placement of aerial and                                                                                                   Mandatory
                   hours)
Lineman –                       underground cables. May climb
Outside Plant                   ladders and poles.

Construction – OPLO-C           Same as above - Overtime                                        $     -     $   268.00   hours      N/A      No           Non-
Electrical Utility (overtime                                                                                                                              Mandatory
                   hours)
Lineman –
Outside Plant

Technician –       OPLR-T       Labor only. Technician properly                                 $     -     $   127.60   hours      N/A      No           Non-
Outside Plant      (regular     trained to place, splice and test                                                                                         Mandatory
                   hours)
                                communications cabling in the
                                outside plant environment.
Technician –       OPLO-T       Same as above - Overtime                                        $     -     $   191.40   hours      N/A      No           Non-
Outside Plant      (overtime                                                                                                                              Mandatory
                   hours)
Engineer /         OPLR-E       Labor only. Engineer / Inspector          Can determine cable $       -     $   128.50   hours      N/A      No           Non-
Inspector –        (regular     trained and experienced in the            and conduit routing                                                             Mandatory
                   hours)
Outside Plant                   planning, design and inspection of        and sizing, as
                                cable facilities at a customer‘s          appropriate. Also
                                location. Knowledgeable in EIA/TIA        available for
                                standards and NEC codes.                  inspection services.

Engineer /         OPLO-E       Same as above - Overtime                                        $     -     $   192.70   hours      N/A      No           Non-
Inspector –        (overtime                                                                                                                              Mandatory
                   hours)
Outside Plant


                                                                                                                                          Revised: Amendment No. 2.1
                                                                                   461 of 482                                                     Updated: 08/18/2008
                                                                                                                                                  Mandatory
                                                                                         Non-                                       Delegation       or
                                                                     Additional        Recurring   Recurring     Unit of   Change   Required        Non-
Feature Name Identifier         Feature Description                 Information         Charge      Charge      Measure    Charge    (yes/no)     Mandatory
Laborer –     OPLR-L    Labor only. Laborer performs                                  $     -      $   112.60   hours      N/A      No           Non-
Outside Plant (regular  underground labor functions such                                                                                         Mandatory
              hours)
                        as digging of trenches, concrete
                        work, flagging, laying of conduit,
                        and other miscellaneous manual
                        duties.
Laborer –     OPLO-L    Same as above - Overtime                                      $     -      $   168.80   hours      N/A      No           Non-
Outside Plant (overtime                                                                                                                          Mandatory
                hours)
Operator        OPLR-O      Labor only. Operator Engineer –                           $     -      $   128.50   hours      N/A      No           Non-
Engineer –      (regular    Equipment operator trained and                                                                                       Mandatory
                hours)
Outside Plant               certified in the operation of
                            construction equipment as required
                            in support of placement of new
                            outside plant facilities.
Operator        OPLO-O      Same as above - Overtime                                  $     -      $   192.70   hours      N/A      No           Non-
Engineer –      (overtime                                                                                                                        Mandatory
                hours)
Outside Plant
Material –      OPM         Material only, as required in support                      cost +      N/A          cost + %   N/A      No           Non-
Outside Plant               of placement of new outside plant                         10%                                                        Mandatory
                            facilities.
Equipment only OPE          Equipment only such as backhoes,                           cost +      N/A          cost + %   N/A      No           Non-
– Outside Plant             compressors, tampers, bore                                10%                                                        Mandatory
                            machines and other equipment that
                            will be used by Operator Engineer
                            as described above.




                                                                                                                                 Revised: Amendment No. 2.1
                                                                         462 of 482                                                      Updated: 08/18/2008
                                                                                                                                                 Mandatory
                                                                                         Non-                                      Delegation       or
                                                                      Additional       Recurring   Recurring    Unit of   Change   Required        Non-
Feature Name    Identifier             Feature Description           Information        Charge      Charge     Measure    Charge    (yes/no)     Mandatory
Field Service   MVV           Labor only. To assist in fault                           $    -      $   36.32   hours      N/A      No           Mandatory
Repair          (regular      isolation, the AT&T Field Service
                hours)
Technician                    Repair Technician can test circuits
                              at the MPOE or to the Network
                              Interface (NI) of an extended
                              demarc. If trouble is found to be in
                              the AT&T provided circuit, service
                              or equipment under maintenance to
                              AT&T no service charge will apply.
                              Dispatch IN/Out (CPE,IEC,NTF).
                              Bill from time of DSP status to time
                              tech

Field Service   MVV-O         Same as above - Overtime                                 $    -      $   52.20   hours      N/A      No           Mandatory
Repair          (overtime
                hours)
Technician
Field Service   MVV-H         Same as above - Sunday and                               $    -      $   68.00   hours      N/A      No           Mandatory
Repair          (Sunday and   Holidays
                Holiday
Technician      hours)




                                                                                                                                Revised: Amendment No. 2.1
                                                                          463 of 482                                                    Updated: 08/18/2008
 trouble
 industry
iform Building
all applicable




                              Revised: Amendment No. 2.1
                 464 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
465 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
466 of 482           Updated: 08/18/2008
ssconnect
shall also




                          Revised: Amendment No. 2.1
             467 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
468 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
469 of 482           Updated: 08/18/2008
             Revised: Amendment No. 2.1
470 of 482           Updated: 08/18/2008
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and repair of


etwork,



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Determination
Determination
all new


epair of a
charge for




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The designation of delegation, mandatory and non-mandatory CALNET 2 services is identified in the Contractor's products and services
matrix for each Master Services Agreement.
The determination of delegated, mandatory and non-mandatory CALNET 2 services is at the sole discretion of the Department of
Technology Services.


Service Identifier: Alternate Payment Methods


1) Amortization

  Description of the Service: The capability to amortize non-recurring charges over a fixed period.


                Non-recurring charges associated with an underlying service may be amortized for the term defined in the Form 20 or the
                Authorization to Order. The underlying service doesn‘t change from its individual Product/Service Description. In addition to
                all other applicable charges for the underlying Service as set forth in Product/Service Pricing, Contractor shall bill customer
                and customer shall pay to Contractor a monthly price calculated as set forth in Product/Service Pricng for the nonrecurring
                charge(s) associated with the initial quantity of the underlying service defined in the Form 20 or the Authorization to Order. If
                customer elects to decrease the underlying Service to less than the initial quantity, customer shall continue to pay the
                amortized price described in the preceding sentence for the initial quantity of the underlying service and all other applicable
                charges for the remaining underlying Service for the term of the Form 20 or Authorization to Order. If the customer elects to
                terminate the Form 20 or Authorization to Order, customer shall pay Contractor all unrecovered amortized nonrecurring
                charges owed on the date of termination.
                The monthly payment amount will be equal to the applicable non-recurring charge for the underlying service (defined in
                service‘s Pricing) amortized at a rate equal to AT&T 's then current cost of money (as filed with the CPUC) over the term (in
                months) set forth on the Form 20 or the Authorization to Order. For example, if the applicable non-recurring charge is $100,
                and AT&T ‘s then current cost of money is 10%, the monthly payment amount will be $2.12, $3.23, $8.79, for terms of 60
                months, 36 months, and 12 months, respectively. Charges are based on quantity and term commitments defined in the
                Form 20 or Authorization to Order.

2) Prepayment Option - for exempt State and Local Gov't agencies only.

                AT&T will determine the prepayment amount associated with the particular AT&T service(s) ordered by Customer for a
                specific term. The prepayment amount will be calculated as follows: The applicable recurring and nonrecurring rates
                (defined in the applicable Product/Service Pricing for the AT&T service) discounted by AT&T's authorized cost of money
                and multiplied by the number of months specified in the term.

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Description of the Service: The option of paying for a particular service for a specific term, in one lump sum.

Availability:    Can be utilized for certain AT&T service(s) on an individual case basis.

                Prepayment option is not available for usage.

                Upon mutual agreement of AT&T and Customer, Customer may prepay for certain services provided under this Agreement.
                Terms and Conditions of individual prepayments will be determined on a case by case basis and mutually agreed to in
                writing by AT&T and Customer.

                Customer must commit to a specific term and quantity of service for which the prepayment is to be made.

                Limited to certain AT&T Services as defined in their individual Product/Service Descriptions.

                Applicable taxes, surcharges, and administrative fees cannot be prepaid. Such taxes, surcharges, and administrative fees
                will be billed on a monthly basis.

                AT&T will determine the prepayment amount associated with the particular AT&T service(s) ordered by Customer for a
                specific term. The prepayment amount will be calculated as follows: The applicable recurring and nonrecurring rates
                (defined in the applicable Product/Service Pricing for the AT&T service) discounted by AT&T's authorized cost of money
                and multiplied by the number of months specified in the term.




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