kevin moore dwp_esf 260711

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					DWP/ESF Provision for Families
  with Multiple Problems
          Kevin Moore
DWP/ESF Provision 2011 to 2013

                        Work Programme
                          £76 million

         £200 million
            The Families Agenda
• Families with multiple problems a government priority
• Prime Minister has committed to “try to turn around
  every troubled family in the country by 2015”
• Complex needs, the worst outcomes and make
  significant and costly demands on local services
• Around £8 billion a year currently spent on around
  120,000 families
• Across government, measures being introduced:
   – Community Budgets
   – Working Families Everywhere
   – This provision
            Community Budgets
• Pool various strands of central funding into a
  single 'local bank account' for tackling social
  problems around families with complex needs.
• This ESF money will not be pooled in, but
  providers are expected to engage with the
  budgets and to align services to them.
• Now up and running in 16 areas. London’s are:
  –   Barnet
  –   Croydon
  –   Islington
  –   Lewisham
  –   Westminster, Hammersmith and Fulham, Kensington
      & Chelsea and Wandsworth
    Working Families Everywhere
• Emma Harrison has been working with the
  Government and has become a “spiritual
  leader” in the area of workless families.
• Working Families Everywhere initiative has led
  to A4e agreeing not to bid for this ESF
  contract. The initiative is piloting a “Family
  Champions” approach
• First local authorities to get involved in the
  pilot are Hull, Blackpool and Westminster
• Expectation for bidders to be aware of and
  consider Emma’s work.
        Contracting the Provision
•   Being procured from the ERSS Framework
•   Same CPAs as the Work Programme
•   Due to go live by 1st December 2011
•   End date 2014 + 6 months
•   One contract per CPA
•   Contract values £12,181,591 each
         Funding the Provision
• Primes to specify how many individuals will be
• Bids will be scored 50% on price, 50% on
• 22% fixed job outcome rate (definition as per
  Work Programme)
• 30% of funding attached to jobs
• Primes to specify how 70% will be split
  between Attachments & Progress Measures
                Eligibility & Purpose
Families must:
• Have at least one member of the family on a
  working age benefit; and
• Either have no one in the family working, or a
  history of worklessness across generations.
    *”Families” defined by local authority & may not all live in the same household*

The aim is to move family members closer to the
labour market, so that they can enter
employment or take advantage of employment
focussed support, such as the Work Programme
            Desired Features
• Excellent integration with other, related
  services – may be different in each LA
• “Teams of outreach workers in problematic
• Outreach support expectation to work with
  families in the community and their own
• Voluntary provision to prepare people for the
  Work Programme
Strategic Fit
    The Role of Local Authorities
• LAs will be primary route to identify families
• In many cases LAs will already be interacting
  with these families, through the local services
  they offer
• DWP will not have a contractual relationship
  with LAs. The are engaging with LA Chief
  Executives separately
Providers and Local Authorities
• Current support available to families with
  multiple problems varies across LAs
• This provision must not duplicate, but should
  complement and align with, local provision
• Primes will need to work with LAs to explore
  local opportunities and to ensure that
  proposals are appropriate
• Primes & LAs will agree processes for
  identifying relevant families
           Essential Components
1. Engagement through outreach and adopting and
   maximising use of key workers where appropriate
2. Ensuring family eligibility
3. Starting work with the individual within five days of
4. In-depth assessment (taking account of the needs of the
   family as a whole) and producing individual Action Plan
   within 20 days of start
5. Action Plan must include minimum support requirements
   as well as progress measures that go above & beyond
   minimum support requirements
6. Coordinating activities and appointments including links
   to other support
7. Post-employment support
     Minimum Support Requirements –
 Activities to support personal and life skills
 *Providers are encouraged to present wider and more innovative options in addition

• Outreach and mentoring, access to key worker support
  where appropriate
• Raised personal and family-related aspirations
• Increased personal motivation
• Identifying own and family-related barriers (e.g. housing,
  health management, childcare, behavioural difficulties,
• Improved confidence in engaging with support
  organisations (for example General Practitioner etc.)
• Reduced social isolation, participating in community
• Improved personal confidence, self-awareness and self
• Improved communication skills, spoken and written
    Minimum Support Requirements -
Activities to support personal and life skills
  *Providers are encouraged to present wider and more innovative options in addition

 • Increased understanding of others' expectations
 • Ability to understand and make effective decisions
 • Assessment and recognition of own skills/potential, work and
 • Assessing financial barriers
 • Awareness of rights and responsibilities
 • Discussing parenting skills (including for parents/guardians not living
   with their children)
 • Improved personal presentation, managing personal and home
 • Improving personal health, diet and fitness, managing disability and
 • Discussing debt management, budgeting and financial management
       Minimum Support Requirements -
        Activities to support work skills
    *Providers are encouraged to present wider and more innovative options in addition

•       Introduction to employability skills, job preparation
        and job retention awareness
•       Concentration and ability to engage with a task
•       Increased labour market understanding
•       Ability to prioritise, planning and organisation skills
•       Problem solving and team work
•       Timekeeping, communication and negotiation,
        following instructions
•       Managing increased responsibility, managing others
•       Facilitating work – travel, caring responsibilities,
       Minimum Support Requirements -
        Activities to support work skills
    *Providers are encouraged to present wider and more innovative options in addition

•       Improved literacy, numeracy or English for Speakers of
        Other Languages (ESOL) skills
•       Discussing and identifying options for work-related
        development opportunities
•       Support in jobsearch and interview techniques,
        disclosure advice
•       Access to and skills for use of IT skills, internet, online
        job application etc
•       Short job-related skills certification
•       In-work support and career progression support and
•       Identification of suitable employment opportunities.
               Progress Measures
• As a minimum, sustainable measures need to be set
  against four categories with scope to go beyond :
   –   Interventions to Overcome Family Related Barriers
   –   Reducing Social and Economic Isolation
   –   Interventions to Tackle Work-Related Barriers
   –   Addressing Health- and Housing-Related Barriers
Bid needs to describe:
• List of proposed progress measures
• Rationale for proposing these measures
• How they each can be evidenced
    Progress Measures - Overcome
        Family Related Barriers
• support for effective parenting
• providing positive role models/peer support
• engaging with family stakeholders for example
  schools and JCP
• support for needs related to children, where
  these needs are a barrier to an individual
  finding work
• ………….
       Progress Measures - Reducing
       Social and Economic Isolation
•   addressing debt and money management
•   increasing knowledge of the labour market
•   confidence in dealing with support agencies
•   ………….
        Progress Measures - Tackling
           Work-Related Barriers
•   developing vocational skills
•   work related certification and courses
•   Volunteering
•   involvement in social enterprises
•   work experience
•   improved IT experience / knowledge
•   self-employment
•   ………….
   Progress Measures - Addressing
 Health- and Housing-Related Barriers
• participation in a substance rehabilitation
• active and constructive engagement with
  health promotion services
• permanent accommodation
• ………….
         Progress Measure “Rules”
• Must be localised, not generic
• Must be demonstrably designed based on a knowledge and
  understanding of the needs of local families with multiple problems
• Must be able to show that the proposed approach meets
  individual/family needs
• Content, approach and underlying rationale must be explained
• Have to demonstrate that effective LA engagement has been
  undertaken and good partnerships are in place
• Must be able to show that there is an understanding of, and
  evidence to support, a wider family approach
• Must show that the service offer complements and adds value to
  the WP and other local services.
Competing for the Contract(s)
East London
Work Programme        No Work Programme
Seetec                Atos Origin, BBWR, Eaga, Exemplas, G4S,
CDG                   Ingeus, Maximus, Prospects, Reed in
                      Partnership, Sarina Russo, Serco, Skills
                      Training, Working Links

West London
Work Programme        No Work Programme
Maximus               Atos Origin, BBWR, CDG, Eaga, Exemplas,
Ingeus                G4S, Prospects, Sarina Russo, Seetec,
Reed in Partnership   Serco, Skills Training, Working Links
            Work Programme Primes
                                                            
•   Have a supply chain in place          •   Supply chain may not have relevant
•   CPAs match Work Programme ones            skills/experience
•   Already operational (ish)             •   ESF could prove a distraction
•   Can use economies of scale

      Non-Work Programme Primes
                                                            
•   Can “throw everything they’ve got” at •   Potentially longer lead-in time needed
    it                                    •   Will the provision be financially
•   Potentially more neutrality in            sustainable on its own?
    assembling supply chain
The “Ideal” Delivery Network
DWP far more likely to take stringent look at supply
• Strong record of working with LAs’ Family
  Intervention Teams, including existing links
• Knows the most deprived areas and has a
  presence at community & household level
• Understands what’s missing from local services &
  can deliver a measurable difference
• Specialises in moving people nearer to (and
  preferably into) the labour market
• Good understanding of, and links with, local Work
  Programme deliverers

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