Bringing Success to your Business Issue no.5 January 2011
Bringing Employers
Success
News - Advice -Professional Needs Analysis For Employers
Welcome to our January Edition of Success In This Issue
Online - Business Edition
£1000 incentive for employers available
from Stockport College
2011 - It's going to be a great year!
First at Work new dates!
Well, that's another year gone! Welcome to 2011!
Although last year created some challenging times for New Institute of Customer Management at
Stockport College
businesses, our clients tell us that they have managed
change and adapted well. In fact, they tell us that business
is continuing to grow and they were not really affected by the New fund for North West businesses
"R" word (recession)! That's brilliant news!
Promote your business through our
We understand that businesses operate in different ways newsletter
and have different needs. It's vital that you pinpoint the
right training for your employees and work out the best way
for the training to be delivered to fit in with the way work. Business News
Stockport College offers a FREE business training analysis
(undertaken by one of our highly experienced Account
Managers) which will take no more than 60 minutes (or less) New fund launched for North
of your time. We also offer a FREE personal training needs West businesses
assessment for your staff, on a one to one basis, so we can
help you identify potential skills gaps, if there are any. Businesses in North West
England can access funding
Why not contact the team on 0161 958 3535 for an informal from a group of six initiatives
and confidential chat with one of our experienced Account aimed at different sectors and
Managers?
business needs. The North West
Fund provides finance for
businesses in three specific
sectors: energy and
environmental, biomedical, and
digital and creative, as well as
funding for high-risk, high-
growth start ups, development
funding for established
The Employer Relations Team at Stockport College. businesses and business loans
for small firms unable to borrow
Take on an apprentice and you could money from traditional sources.
receive one thousand pounds. The total funding pot is around
- hurry only 50 places available! £185 million.
Stockport Council, in partnership with Stockport College For more on the fund go to:
is offering employers based in Stockport a grant of one http://www.nwda.co.uk/news--
thousand pounds if you take on an Apprentice. events/press-releases/
The grant is aimed at businesses in Stockport who may not 201001/the-%C2%A3185m-
have taken an apprentice before and can offer a young north-west-fund-live.aspx
person a fantastic start to their career through an
apprenticeship. View the North West Fund
website at:
http://www.thenorthwestfund.c
o.uk
New arrangements for
Job vacancy? Talk to Stockport College about an Apprentice 0161 958 European patent applications
3535.
in force
Places are limited but the types of apprenticeship available
are broader than ever before. Increasingly more local
Businesses that want to submit
employers are taking on customer service and business
administration, accounting and retail apprentices as they a patent application to the
value the additional skills that an apprentice can learn European Patent Office (EPO)
through contact with the College. Stockport College also can do so with fewer documents
offers apprenticeships in a range of areas including as a result of changes which
Construction, Health and Social Care, Childcare and many came into force on 1 January
more. 2011. The rules will allow firms
to make one application for
We already have a database of candidates all looking for patent protection in up to 40
placement opportunities and we can source a candidate countries, without first
based on a business's specific requirements. In order to supplying the EPO with results
receive the grant you must meet the following criteria: of searches already completed
by the UK Intellectual Property
The Apprentice must be aged 16-18.
th
Office. Baroness Wilcox, from
The Apprentice must start between the 7 February
th
the Department for Business
and the 15 April. (BIS), said the move would save
The payment is made after the 20 weeks of the "time and money". Businesses
apprentice being with a company. wishing to apply to the EPO
If you would like to find out more on how an Apprentice can must use a patent attorney for
benefit your businesses then please contact Katie Pinder their application.
0161 958 3297.
For more information click here
Need some short-term help? Try a flexible
apprenticeship with Stockport College?
LEGAL UPDATES
Stockport College has introduced Stockport Apprentiships
Training Ltd - it's a new flexible apprenticeship
training scheme that allows employers to take on an
NMW amendment on travel
apprentice on a short-term basis. dispensations now in force
This means that managing your workforce requirement
An amendment to National
through peaks and troughs in demand is now a lot easier.
Minimum Wage (NMW)
Not only is it a low-risk way of finding out whether you need
an apprentice, it's flexible too, which means you don't have legislation came into force on 1
to commit to taking someone on full-time for a long period. January 2011 and will mean
And because it's Stockport College you can be confident we that tax-free travel and
make sure that we deliver candidates that are committed to subsistence expenses cannot be
work. So when you have work that needs to be done you counted towards an employee's
can tap into our pool of keen apprentices. or worker's NMW. The rules
affect businesses that contract
To find out more call 0161 958 3297or email by clicking or employ temporary workers,
here and apply to expenses for travel
from home to a temporary place
of work, as well as associated
First Aid at Work - new dates available subsistence and accommodation
costs.
Stockport College has announced new January course dates for
First Aid at Work. Prices are available through our web site.
This course will provide information on all aspects of first aid at
For more information click here.
work and will be of interest to employers and employees across all
industry sectors. This statutory course is approved by the HSE and
successful delegates will receive a certificate to show they are
qualified to be First Aiders in the workplace for the next three
years.
BT announce upgrades to
superfast broadband for six
rural communities
Six rural communities that took
part in a competition held by BT
have won superfast broadband
upgrades to their exchanges.
First Aid at Work training - now available The areas that will receive the
Click on the link for more details First Aid at Work. Also if you'd like upgrade are Baschurch in
the full details of the course follow this link First Aid at Work course Shropshire, Blewbury in
information. Oxfordshire, Caxton in
Cambridgeshire, Innerleithen in
College's Customer Service Training helps Tweeddale, Madingley in
Cambridgeshire and Whitchurch
boost Stockport's call centres
in Hampshire. The superfast
broadband will be installed by
Two new employees start work in 2011, thanks to their hard
early 2012 and is expected to
work and the new Institute of Customer Management (ICM)
course at Stockport College. ICM provides jobseekers with a attract businesses to the areas
better understanding of the opportunities that exist within the receiving the upgrade.
contact centre industry and encourages them to match their
skills to the roles available. To find out more
click here.
The course has had immediate impact on Neil Morton and
Tina Gould, pictured below who have both gained work
in local contact centres. Tax and money
"The ICM course built-up my self-confidence and changed
my attitude to customer service in a short period of time." Insurance brokers are failing
said Neil, who has now joined SKY in Stockport. to guard against hard times,
warns regulator
Many insurance broker firms are
not maintaining the financial
resources they need to cope in
stressed circumstances, the
ICM success stories Neil and Jane gain employment. ICM course leader Financial Services Authority
Ian Hawley
(FSA) has warned. The FSA
Ian Hawley, an experienced contact centre professional is
requires all authorised brokers
delighted at the affect the programme is having on both
candidates and employers. to show that they have enough
assets to survive adverse
"It's great to see the change in candidates after they have events. It has urged firms to
been on the course. After four weeks, job seekers are more carry out an assessment of their
confident and are equipped with the skills that an
employer needs." commented Ian. The course does this by resources to ensure they are
challenging preconceptions about contact centre work and meeting the threshold
delivers work-focused training that really works.
requirements.
If you'd like to work with Stockport College specialist contact
centre team or have a customer service role that needs
filling, call us on 0161 958 3535 or email Read more on this story at:
business@stockport.ac.uk. http://www.out-law.com/page-
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