Republic Of Mauritius
THE TREASURY
CUSTOMER CHARTER
January 2006
TABLE OF CONTENTS
PAGE
THIS CHARTER…………………………………………………………………….1
ROLE OF THE ACCOUNTANT-GENERAL………………………………………….1
THE MAIN FUNCTIONS OF THE TREASURY………………………………………. 2
Our Vision………………………………………………………………….……. 2
OUR MISSION……………………………………………………………….……...2
OUR VALUES……………………………………………………………….………2
OUR CORE SERVICES……………………………………………………….……. 3
OUR CUSTOMERS………………………………………………………….……… 3
OUR STANDARDS OF SERVICES………………………………………….….…….4
REVENUE COLLECTION…………………………………………………….………4
PROCESSING PAYMENTS………………………………………………….……….4
PAYMENT OF RETIRING BENEFITS……………………………………….………. 4
PAYMENT OF PASSAGE BENEFITS………………………………………….……. 5
PAYMENTS TO MEMBERS OF NATIONAL ASSEMBLY……. …………………..…. 6
PAYMENTS TO ADVISERS/OFFICERS ON CONTRACT ………………….…….….6
DISBURSEMENT OF CAR/MOTOR CYCLE LOANS………………….…………….…7
PREPARATION OF THE FINANCIAL STATEMENTS
OF THE REPUBLIC OF MAURITIUS………………………………………………... 7
WHEN YOU WRITE TO US……………………………………………………..……7
WHEN YOU PHONE US…………………………………………………………..… 8
WHEN YOU VISIT US………………………………………………………………... 8
ENHANCING THE LEVEL OF OUR SERVICES……………………………………..…. 8
HOW TO CONTACT US…………………………………………………………... 9-10
Striving towards excellence in service delivery …………
THE TREASURY
CUSTOMER CHARTER
THIS CHARTER
Sets the framework within which the Treasury operates.
Spells out the major services that we `provide.
Lays down the standards and targets for the provision of these
services.
Provides relevant contact details.
ROLE OF THE ACCOUNTANT-GENERAL
The Accountant-General is the administrative Head of the Treasury, a
department of the Ministry of Finance and Economic Development. The
statutory duties of the Accountant-General are laid down in various Acts and
regulations. The Finance and Audit Act specifically requires the Accountant-
General to sign and submit to the Director of Audit, within six months of the
close of every financial year, financial statements showing fully the financial
position of the Republic of Mauritius on the last day of such financial year.
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THE MAIN FUNCTIONS OF THE TREASURY ARE:
(i) to ensure that financial and accounting arrangements in all
Ministries and Departments are adequate and effective;
(ii) to exercise general supervision over the receipts, expenditures and
other disbursements of government;
(iii) to report on the financial position of the Republic of Mauritius
annually;
(iv) to monitor the cash flow position of government.
OUR VISION
To be recognised as a modern organisation providing financial services of
international standards.
OUR MISSION
Striving towards excellence in service delivery through continuous
improvement and enhancement.
OUR VALUES
Thinking strategically
Focusing on Results
Working with Unequivocal loyalty and integrity
Serving customers with sincerity and courtesy
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Striving towards excellence in service delivery …………
Fostering Teamwork
OUR CORE SERVICES
Preparation of the financial statements of the Republic of Mauritius
Collection of Revenue
Payment of salaries of staff and supplies of goods and services in
respect of all non-self Accounting Ministries/Departments
Processing and payment of retiring benefits
Processing and disbursement of car/motor cycle loans
Processing and payment of passage benefits
Training of staff on the Treasury Accounting System
Providing funds to Self Accounting Ministries/Departments
Payment in foreign currencies on behalf of Ministries/ Departments
OUR CUSTOMERS
Ministries/Departments
Retired Members of National Assembly
Civil Servants and Retired Public Officers
Officers on Contract and Advisers
Suppliers of Goods and Services
Private Sector Organisations
Parastatal Bodies
Local Authorities
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OUR STANDARDS OF SERVICES
REVENUE COLLECTION
The Revenues collected at our District Cash Offices include:
Motor Vehicle License
Building Permits
Game License
Shooting and Fishing Lease Tax
Compensation in respect of Government- owned vehicles damaged in
accidents
We shall ensure that waiting time for effecting payments at our District Cash
Offices is not more than 30 minutes.
PROCESSING PAYMENTS
Vouchers from Ministries/Departments will be processed and payments
effected within 5 working days provided invoices/authority/certificates are
attached and the necessary entries are made in the Treasury Accounting
System.
PAYMENT OF RETIRING BENEFITS
Payment of benefits to retiring public officers will be made within 5
working days after the date of retirement provided the following
documents are received two months before the date of retirement:
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Computation of Pension Accts F 237 (in duplicate)
Option Form C (in duplicate)
Copy of last appointment letter
Copy of last payslip
Birth and marriage certificates
Certificates of continuous service and indebtedness towards
Government
Passage benefits computation statement
Statement of refundable sick leave
PAYMENT OF PASSAGE BENEFITS
Letter of confirmation to Travel Agent will be issued within 7 working
days of receipt of application at the Treasury provided the following
documents are submitted:
Passage benefits computation
Quotation from Travel Agent
Copy of National Identity Card
Birth and marriage certificates if accompanied by
family; and
Studentship certificate for children between 21 and 27
years
Pocket money will be credited within 3 working days before the date of
departure provided photocopy of air/sea ticket is submitted 10 days
before date of departure.
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Application for passage benefits should reach the Treasury three weeks
before the date of departure to enable timely payment of the pocket
money.
Payment of accumulated passage benefits to officers who have
resigned/passed away will be effected within 5 working days of receipt
of the passage benefits computation statement from Ministries/
Departments.
PAYMENTS TO MEMBERS OF NATIONAL ASSEMBLY
Payment of gratuities to Members of National Assembly will be effected
within 5 working days of receipt of particulars of legislative service.
PAYMENTS TO ADVISERS/OFFICERS ON CONTRACT
Payment of gratuities to advisers/officers on contract will be made within
5 working days of receipt of computation statement and particulars of
contract of employment.
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DISBURSEMENT OF CAR/MOTOR CYCLE LOANS
Applications for car/motor cycle loans will be processed for approval within 3
working days provided they are properly filled in and submitted complete
with all required supporting documents. The disbursements of the loans will
be made within 5 working days after submission of registered loan
agreement.
PREPARATION OF THE FINANCIAL STATEMENTS OF THE REPUBLIC OF
MAURITIUS
The Accountant-General will submit to the Director of Audit annual financial
statements within four months of the close of every financial year provided
Ministries/Departments:
strictly comply with Treasury Circulars relating to closure of Accounts
submit all necessary statements to the Treasury within two months after
end of the financial year.
WHEN YOU WRITE TO US
When you contact us by letter, fax or e-mail.
We will deal with your request within 10 working days.
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In case the request does not fall under our purview or we
cannot deal with it expeditiously, we will let you know within
5 days
WHEN YOU PHONE US
Our staff will be courteous, give you accurate information and try to
answer all your questions.
Otherwise, we shall ring back and tell you when to expect a return call
and who will contact you.
WHEN YOU VISIT US
If you have an appointment we will see you on time.
If you do not have an appointment we will see you within 15 minutes.
ENHANCING THE LEVEL OF OUR SERVICES
Constructive comments on our services are most welcome to help
us improve and better serve you.
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You are encouraged to submit your comments and complaints, if
any:
o In person
o By phone
o By post, e-mail or fax
o Through our suggestion box
HOW TO CONTACT US
The Treasury may be contacted as follows:
Tel No.: 210 7435
Fax: 212 6767
Website: http://www.gov.mu/portal/site/treasurysite
Address: Ex Rey-Lenferna Building
Edith Cavell Street
Port Louis
Hours of Business: 9.00 A.M to 12.00 and 12.30 P.M to 4.00 P.M
Email addresses of officers are available on our website.
This Customer Charter will be reviewed yearly.
DISTRICT CASH OFFICES
We operate nine Cash Offices for the collection of revenues and the payment
of salaries, allowances and pensions in the districts of the Republic of
Mauritius.
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FULL TIME CASH OFFICES
MONDAY TO FRIDAY EXCEPT PUBLIC HOLIDAYS
OPENING HOURS 9.00 A.M TO 3.30 P.M
(LUNCH TIME 12 TO 12.30)
Rose Hill Cash Office Tel 464-3158
District Court Rose Hill
Curepipe Cash Office Tel 676-1657
District Court Curepipe
Flacq Cash Office Tel 413-2578
Kotia Building
Opposite Flacq Market
Central Flacq
Mahebourg Cash Office Tel 631-9534
New Court Complex
District Court, Mahebourg
PART TIME CASH OFFICES
OPENING HOURS 9.00 A.M TO 3.30 P.M
(LUNCH TIME 12 TO 12.30)
Pamplemousses Cash Office Tuesday and Thursday only
Tel. 243-3534
District Court Pamplemousses
Mapou Cash Office Tuesday and Thursday only
Tel. 266-1588
District Court Mapou
Moka Cash Office Tuesday and Friday only
Tel. 433-4220
District Court Moka
Souillac Cash Office Monday and Wednesday only
Tel. 625-5525
District Court Souillac
Bambous Cash Office Monday and Wednesday only
Tel. 452-0164
Royal Road, Bambous
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