IN THIS ISSUE
A Listing of Snapshots from Nursing Excellence
Applications Service Awards Winners
page 4 page 8 pages 12-13
Moses Cone Health System will
celebrate Hospital Week with
events on each main campus and
a gift for each employee.
See page 21 for complete
listing of dates and times.
Debbie Grant, Vice
and Patient Care
at a mandatory
meeting of Moses
Health System Renews
Commitment to Hand Hygiene
It’s difficult to imagine that 10,000 lives were lost in the devastating “This is not meant to minimize the magnitude of cancer deaths
earthquake and tsunami in Japan. or the events in Japan,” Block wrote. “It is meant to put into
But here’s another sobering thought: that is just 10 percent of the perspective the magnitude of something that is within our ability to
yearly death toll from hospital-acquired infections in the United control through improved compliance with something as simple as
States. Each year, an estimated 1.7 million people get hospital- hand hygiene.”
acquired infections, and 99,000 people die from them. Hospitals throughout Moses Cone Health System recently
Looking at it another way, hospital-acquired infections claim increased their focus on hand hygiene in the wake of data that
more lives each year than breast cancer and colorectal cancer showed a one-month uptick in MRSA rates at Moses Cone Hospital
combined. and Wesley Long Community Hospital.
Vicki Block, Vice President, Heart and Vascular Center and
Imaging Services, pointed out these facts recently in an email update continued, page 3
to employees at The Moses H. Cone Memorial Hospital.
No matter what your needs,
Errand Solutions – Working for You check with Errand Solutions. You
can reach them at 832-7007 or
Errand Solutions is a free benefit provided by Moses Cone Health System to assist staff
stop by one of their locations:
with errands and other personal needs, so they can be more focused, engaged and
productive at work. Moses Cone Hospital
The service can help with common things like picking up dry cleaning; taking your car Atrium
for an oil change, repair or washing; getting your shoes repaired; purchasing stamps, Monday through Friday
buying movie tickets and providing Honey Baked Ham gift certificates. 7:30 a.m. - 5 p.m.
They have also done party planning, arranged car rentals and researched home services
such as electricians, yard work and patio/deck maintenance. Of course, they also ran the Wesley Long Community Hospital
NCAA basketball bracket contest (a free car wash was the prize), held the lottery for the Desk beside Human Resources
ACC Tournament tickets, and distributed the new 2011 Employee Appreciation and Monday, Wednesday, Friday
Discount Books. 7:30 a.m. - noon
What are some less common things they have done?
The Women’s Hospital of Greensboro
Planned a child’s birthday party
Office beside Human Resources
An employee needed entertainment for her daughter’s birthday. Errand Solutions found
Monday, Wednesday, Friday
the perfect fit, Abrakadoodle Remarkable Art Education, and called them on the
1 - 5 p.m.
employee’s behalf. The company sent a teacher with a short lesson plan, and the kids
took home their creations as well as a keepsake T-shirt.
Annie Penn Hospital
Located to the right of the cafeteria
Arranged service for a riding lawn mower
An employee needed service for his riding lawn mower. Errand Solutions found several
7:30 a.m. – noon
companies that would pick up the mower and presented quotes to the employee. After
the employee selected a company, Errand Solutions scheduled the appointment.
Behavioral Health Center
Errands on Demand
Phone Option 1
An employee wanted to plan a bird-watching trip to Cancun, matching the arrival and
departure time of a friend. Errand Solutions tracked down some nature guides in and
around Cancun, got prices for some programs, and provided maps and specific times
that interesting birds could be seen.
Want to Be a Calendar Model for Wellness?
Have you ever dreamed of being a calendar pin-up? Want to win a $100 Visa gift card? Tell us your wellness success story.
• Used Errand Solutions to reduce your stress? • Stopped smoking because of Quit Smart?
• Lost weight in the Biggest Loser challenge? • Discovered high blood pressure during the annual
• Gotten stronger because of BodyPump? health screening?
• Enjoyed your workday more because of Zumba? • Benefited from another wellness activity?
• Controlled your diabetes through Link to Wellness?
If you improved your health by participating in our employee programs, we want to hear about it. Selected
winners will receive a $100 Visa gift card AND be featured in the Wellness program’s 2012 wall calendar.
Submit details, along with a picture that reflects your story, by May 31 to firstname.lastname@example.org or
email@example.com, or through interoffice mail to Human Resources at Northwood.
Questions? Call 832-2590 or 832-8102.
2 MAY 2011
continued from cover
Judy Schanel, President, Moses Cone
Hospital, and Executive Vice President,
Moses Cone Health System, and Paul
Jeffrey, President, Wesley Long
Community Hospital, have called
mandatory meetings for department
The Countdown is On leadership to share this data and to ask
for renewed vigilance in protecting
This fall, employees who want to receive the $30 Healthy Lifestyle medical premium patients as the Health System strives to
discount for 2012 must have their cholesterol, blood pressure and glucose tested and be a national leader in quality, service
meet two of three healthy criteria in these areas. The biometric testing will also include and cost.
testing for nicotine. (The $30 discount is an increase from the current $25 discount.) “We’ve had some great feedback on the
Will you be ready? Getting a physical is a good place to start. The Health System also incredible work under way with the Step
offers weight-loss programs (Weight Watchers, Biggest Loser and more), free group Up Scrub Up campaign, and we’re asking
exercise classes, smoking cessation programs, free select generic medication as everyone to recommit to our compliance
prescribed by your doctor to decrease blood pressure and the new diabetic with hand hygiene,” Schanel says. “The
management program coordinated through Med-Link. one single thing each and every one of us
For more information, call the Benefits Service Center at 832-8777. can do to prevent hospital-acquired
infections is wash our hands. I ask each
of you to take this seriously and be
vigilant: Don’t let a single person enter or
403-B Match leave a patient’s room without cleansing
their hands. Remember and think about
The 403(b) match was made to employee accounts on March 31. Match amounts how you would feel if your mother,
should have been included on first-quarter statements from VALIC. father, spouse or child got one of these
Moses Cone Health System contributed more than $5.3 million to employee infections.”
accounts for the match. Jeffrey says he wants to issue a call to
The 401(a) retirement plan contribution (for those in the defined contribution action to all 8,000 Health System
retirement plan) will be posted to employee accounts the second quarter and will show employees. “We are responsible not just
on second-quarter statements. for our own actions,” he says. “We are
also patient advocates, and we are
responsible to make sure no one enters
any patient room or procedure room
without proper hand washing.”
Mary Jo Cagle, MD, Executive Vice
President and Chief Quality Officer, and
Group Exercise Bill Bowman, MD, Executive Vice
President, Medical Affairs, share this
Room Now Open vigilance. They also stress that everyone
Becca Jones, Wellness Coordinator, and who has contact with patients – including
Noel Burt, Executive Vice President, vendors, visitors, family, food service
Administrative Services, slice through workers, medical caregivers and
the ribbon to officially open the new physicians – must be held to the same
exercise room for employees. As the standard. That means that department
newest staff benefit, free group exercise directors should feel free to approach
classes will be offered to all System and/or report anyone – at any level of the
employees and volunteers at the facility
Health System – who is not complying
at 721 Green Valley Road, Suite 103.
with hand hygiene procedures.
Amenities include showers, changing
rooms, a state-of-the-art stereo system “We are all responsible for our patients’
and shock absorbent floors. For more safety and high-quality care,” they say.
information, go to the Intranet and look “Health System leadership will support
under Resources / Benefits / Wellness is you as you provide and insist upon the
Now / Group Fitness Classes. highest quality of care for our patients.”
MAY 2011 3
Cone HealthLink Features
More than a Dozen Specialty
Can a single electronic records platform handle both clinical and administrative functions? In the case of Cone
HealthLink, the answer is a resounding “yes.”
The new electronic records platform will contain more than a dozen specialty applications to support a wide
range of tasks – from bed assignments to billing. Many of the workflows have been designed by our Health
System staff in collaboration with Epic, a national leader in healthcare information systems.
“Our Health System delivers a wide range of services, and we selected an electronic records platform to
match,” says Steve Horsley, Vice President and Associate Chief Information Officer, Moses Cone Health System.
“The applications are designed to meet the special needs of departments, while also remaining part of a single,
integrated platform. That means we can easily share information System-wide and maintain a single chart for
each patient. This is another step toward helping us reach national leadership in quality, service and cost.”
Adoption of Cone HealthLink will begin during the first quarter of 2012. The system will be fully
implemented into all inpatient settings by the end of 2012.
Here is a handy guide to important Cone HealthLink applications:
• ADT/Prelude supports registration and bed placement. • Health Information Management tracks Health System
data and produces reports related to performance and
• ASAP is used to document care and enter physician orders in outcomes.
a fast-paced Emergency Department environment.
• Beacon gives oncologists the ability to use a single chart to • My Chart is a secure portal patients can use to access
manage care and follow cancer patients through the course of information and communicate with the Health System online.
their treatment. • OpTime is used to schedule and document surgeries. It
includes a “preference card management” capability to capture
• Cadence enables more than 400 providers across more than each surgeon’s preferences, ranging from the instruments
100 sites to schedule and track patient appointments. It
includes automated reminders and a “welcome” function for needed to how the patient should be positioned.
kiosk-based check-in. • Radiant supports radiology services. Caregivers have
immediate access to radiology results, posted alongside other
• EpicCare Clinical Documentation helps clinicians access test results and documentation in the single chart established
and manage inpatient records and streamline daily tasks. A
clinical decision support capability encourages compliance for each patient.
with best practices and promotes patient safety. • Resolute Hospital Billing improves financial performance
by streamlining and coordinating billing and collections for
• Epic Anesthesia makes it easier to order, document and both inpatient and outpatient services.
manage anesthesia services.
• EpicCare Ambulatory is used to document outpatient office • Resolute Professional Billing tracks billing for medical
visits and provide ready access to patient history, medications, practices owned by the Health System. It streamlines data
allergies, health maintenance information and more. entry, reduces accounts receivable, produces accurate claims
and supports paperless collections.
• EpicCare Inpatient Orders computerizes physician order
entry for inpatient care, making it easier to track and manage • Willow helps pharmacy practitioners process medications
treatment. and manage clinical information and patient data.
4 MAY 2011
Boards Join Forces
to Contribute More
The volunteer boards at The Moses H. Cone
Memorial Hospital and Wesley Long
Community Hospital plan to contribute more
than $35,000 to various hospital departments
and community agencies in 2011.
Tom Lanier, Occupational Therapist, Inpatient Rehabilitation Center, helps The funds were generated through
patient Tilia Vazquez with arm-strengthening exercises as part of her volunteer-supported hospital gift shop profits
recovery from a car accident. and annual volunteer fundraising activities, like
the Christmas Bake Sale.
“It is the goal of the volunteers at Wesley
Moses Cone Inpatient Rehabilitation Long Community Hospital to allocate profits
from the Ivy Gift Shop and the fundraisers we
Center Recognized Among Top 10 have throughout the year to support projects
and special needs within the hospital and
Percent Nationally community,” says Eldridge Compton, Volunteer
Board President, Wesley Long Community
The Moses Cone Inpatient Rehabilitation Center has been ranked in the Hospital.
top 10 percent of inpatient rehabilitation facilities in the United States, “These two wonderful groups continue to
both for quality outcomes and patient satisfaction. collaborate wherever they can, and it
“These recognitions are the result of a true commitment to continually strengthens our ability to help both in service
improving care for our patients,” says Anne Macner, Vice President and and financially,” says Patricia Shoffner,
Service Line Administrator. “They confirm that our rehabilitation team is Volunteer Board President, Moses Cone Hospital.
not only providing exceptional care, it is leading the nation in providing It is the second year in a row that the two
service and achieving exceptional outcomes for our patients.” volunteer groups have combined their financial
The quality ranking comes from the Uniform Data System for Medical resources to assist hospital departments and
Rehabilitation (UDSMR), which manages the nation’s largest database of community agencies. A few of the special needs
rehabilitation outcomes and evaluated the nation’s nearly 800 facilities. being met include transportation funds for
The Moses Cone Inpatient Rehabilitation Center was among the highest- indigent patients, bandages for lymphedema
performing facilities recognized for providing effective, efficient, timely patients, diabetes education materials, adaptive
and patient-centered care. equipment for low-income patients, care bags
The 2010 report also recognizes the Center’s success in promoting for newly diagnosed cancer patients, and
patients’ functional gains and independence, discharging patients to a specialty equipment and toys for children and
community setting such as the home or assisted living facility, and adolescents admitted to the Moses Cone Health
reducing unplanned admissions to acute care hospitals. System Behavioral Health Center.
“The top 10 percent ranking is a testament to the diligence and hard “Not only do our volunteers make significant
work of the entire rehab team,” says Zach Swartz, MD, Medical Director, service contributions, they also take every
Inpatient Rehabilitation Center. “I see firsthand each day our team’s efforts, penny they raise and give it back to the people
which lead to excellent outcomes and excellent patient care. We all should they work with on a daily basis,” says Robert
be proud of this honor.” Bessey, Director, Volunteer Services, Moses Cone
In addition, the Moses Cone Inpatient Rehabilitation Center has ranked Hospital and Wesley Long Community Hospital.
in the top 10 percent of inpatient rehabilitation facilities for patient “They give of their time, talents and treasures.
satisfaction from October 2010 to March 2011, based on Press Ganey It is an amazing group of giving people.”
MAY 2011 5
Education Offered Through
Mock Organ Donation Cases
Managing an organ donation is an Participants have roles as family
understandably difficult process – physically, members, the primary nurse and the Want to Learn More?
mentally and emotionally. secondary nurse. The simulation then
The next mock events for organ
As a result, the Moses Cone Organ begins with the referral and ends with the
donation after cardiac death will be
Donation Collaborative team has started care provided to donor families.
in the Nursing Education Center in
providing educational events – complete “We received lots of positive feedback,”
the Northwood Building at the
with patient simulations – to help staff with says LaVern Delaney, RN, Nursing Service
the process of organ donation after a Director. “Everyone left their session feeling
May 24, 8-10 a.m.
cardiac death. prepared for their next opportunity for a
May 31, 8 -10 p.m.
With the help of several staff members, donation after cardiac death. These classes
Register in CBL. The events are for
administration and Carolina Donor show our commitment to providing the best
nurses who work in the Intensive
Services, five sessions were offered in quality care and service to our patients and
Care Units, Emergency Departments
October to nurses and physicians in the families.”
or Operative Services as well as
Intensive Care Units, Emergency In addition to Delaney, those involved
physicians, physician assistants, nurse
Departments, PACU and Operative Services. with the event included Sue Ashcraft, RN,
practitioners, respiratory therapists,
Additional sessions are planned for May. Clinical Nurse Specialist; Belinda
chaplains and PACU staff.
Sessions are held in the new simulation lab Hammond, RN, Clinical Nurse Educator;
in the Nursing Education Center using a Lisa Friesen, RN, Department 2300, Surgical
mannequin that is able to change ICU, Moses Cone Hospital; Shawn Rayburn,
physiologically. The sessions start with Physician Assistant, Trauma Services; Jenna
information on the donation process, the Kindley, RN, Medical Surgical ICU, Moses
difference between donations after cardiac Cone Hospital; Liz Jasso, RN, formerly with
death and donations after brain death; a the Health System; and Carolina Donor
discussion of the roles for each individual; Services staff.
and hospital policies about palliative care, do-
not-resuscitate orders (DNR) and donation.
In March, Moses Cone Behavioral Health Center teamed with
Crossroads School to donate 1,250 non-perishable items for
Greensboro Urban Ministry. Shown here are (from left) Tanicia
Barnes, Secretary, Child and Adolescent Services, Behavioral
Health Center, and the co-chairwoman of Employee Council;
Shannon Walker, a Crossroads student who was instrumental
in the food drive; Anita Jones, Counselor, Child and Adolescent
Services, and the chairwoman of Employee Council; Pat Rush,
a Crossroads teacher, and Dawn Williams, Supervisor, Health
Information Management. Williams was the top contributor to
the food drive.
6 MAY 2011
Children and teachers from The Moses H. Cone Memorial Hospital
Children’s Corner gathered recently to “plant” pinwheels on
hospital grounds to raise awareness of child abuse as part of
April’s national Pinwheels for Prevention campaign. Suresh
Nagappan, MD, Medical Director, Pediatrics, Moses Cone Hospital,
says the hospital sees at least one abused child each week, and
parental stress can intensify both abuse and neglect. The Health
System collaborates on effective prevention strategies, including
intensive home nurse visits for at-risk families and providing
education and resources for parents.
MAY 2011 7
More than 900 people recently attended the annual Service Awards Banquet at the Sheraton
Greensboro Hotel at Four Seasons, including nearly 500 service-award recipients. Here are
some photos taken at that event:
1 2 3
4 5 6
1 Gerry Shoffner (left), Telecommunications Analyst, Management 5 It’s a family affair for Pam Paschall, Patient Accounting
Systems, celebrates 25 years of service. She is shown here with Representative, who is shown here with her husband Ken.
her sister, Charlotte DeGraphenreid. Celebrating 30 years of service, Paschall is one of three
generations who work at the Health System. Her mother, Pat
2 Shelby Weaver, Patient Accounting Specialist, marks 35 years of Ore, Coder, Health Information Management, Annie Penn
service. She is shown with Don Conrad, Supervisor, Admissions Hospital, will have 50 years of service next year, and her son,
Services, The Women’s Hospital of Greensboro. James Paschall, Clerical Assistant, Patient Accounting, joined the
Health System this year. Her son-in-law is Steven Peterman,
3 John McClamroch (left), Receptionist, Service Excellence, Nursing Tech, Emergency Department, Annie Penn Hospital.
celebrates 30 years of service. He is shown here with his brother,
Mike McClamroch. 6 Curtis Marshall, PC Systems Specialist, Management System,
celebrates 25 years of service. He is shown here with his wife
4 Carol Myers, RN, Telemetry/Urology, Wesley Long Community Cheryl Marshall, RN, Department 6700, Moses Cone Hospital.
Hospital, marks 30 years of service. She is shown here with her
8 MAY 2011
Employee Reflects Effort is Under Way
Cone Health Foundation is working to create tobacco-free parks in
at Service Awards Greensboro. The effort is in line with one of the Foundation’s key
Banquet funding areas: reducing substance abuse, including tobacco use.
“This initiative is part of the
Foundation’s 2011 goal to expand the
Ruthie Pompey, RN, Coordinator, Relationship tobacco-free footprint in the
Based Care, sent this reflection following the Greensboro area,” says Susan
annual Service Awards Banquet: Shumaker, President, Cone
Health Foundation. “The
Want to Help?
I recently had the privilege of celebrating 20 Foundation’s strategic focus Visit Tobacco Free Parks
years of service at Moses Cone Health System. also calls for increased Greensboro on Facebook or
As I sat at the table with a wonderful group advocacy, in addition to the Cone Health Foundation
of people during our Evening With the Stars grantmaking, as another conehealthfoundation.com
celebration, I was struck by the relationships we method of measurably to learn how you can show
have formed during our varying years of improving the health of people your support.
service in the organization. As I looked around in the greater Greensboro area.”
the room, I experienced an “a-ha moment.” I Every day in the United States an
realized that I was witnessing Relationship estimated 3,450 young people between
Based Care (RBC) in action! the ages of 12 and 17 will smoke their first
More than anything, I enjoyed hearing the cigarette, and an estimated 850 youth will become daily cigarette
stories of our Employees of the Year and the smokers.
impact they have had on the lives of our Secondhand smoke exposure – which often occurs in public spaces
patients/families, co-workers and the such as parks – is also a dangerous health risk and can be offensive
community at large. From Michael Reeves’ and detrimental to the health of children and adults.
navigating the military system to connect a son “Parental actions, attitudes and opinions about tobacco use have a
with his family, to Jessica Jones caring for her great deal of influence on whether children use tobacco,” Shumaker
co-workers by cleaning the restroom after a says. “To help role model non-smoking behavior to children and to
patient, to Debbie Sparks clocking out to help a provide children, youth and their families a safe, tobacco-free
distressed mother find her child, to Amy Black environment, we encourage your support in making all parks within
performing the lead therapist role to see the the city limits of Greensboro 100 percent tobacco free.”
care plan through to another facility, all the Ample research demonstrates the health hazards of the use of
way to Sabrena Oliver’s quick thinking and tobacco products, including smoking, the breathing of secondhand
commitment to help save a co-worker’s life. smoke and the use of smokeless tobacco. Discarded cigarette litter
I am so very proud to be a member of an poses a risk of ingestion to small children and animals, and cleaning
organization where employees live RBC this litter up is expensive.
everyday. I am excited when I think about RBC “The City of Greensboro is fortunate to have an award-winning
spreading through every fiber of the Parks and Recreation Department that oversees more than 4,000
organization. acres of public parks within the city,” adds Sandra Boren, Vice
Yeah, the food was great, but the President and Senior Program Officer, Cone Health Foundation. “Our
relationships really made the evening exquisite! parks are about clean air, natural beauty and engaging in healthy
activities. Our community has a unique opportunity to create and
sustain an environment that supports a non-tobacco norm through
the passage of a tobacco-free parks ordinance for the City of
MAY 2011 9
Disinfection System Aims
to Boost Patient Safety
No one likes to talk about it, but nasty practice approved by our regulatory
bugs such as Norovirus, MRSA, agencies,” says Jack Smith, Director,
Clostridium difficile (C. diff) and others Environmental Services, The Moses H.
can contaminate hospital rooms and Cone Memorial Hospital. “The cutting-
remain there even after thorough room edge Xenex technology adds an extra
cleanings by trained hospital staff. layer of protection to our cleaning
Moses Cone Health System is the first processes to ensure our patients’ safety.”
in North Carolina to use a high tech Studies have found that the Xenex
germ killer called the Xenex PX-UV device is 20 times more effective than
Disinfection System. The device uses chemical cleaning in killing germs.
ultraviolet light and can disinfect a The Xenex PX-UV device uses a
patient room in less than eight minutes. powerful xenon light bulb that rises
“The new Xenex technology enables from the device once activated. Its pulses
our team to provide a more thorough of UV light damage the DNA of bacteria
cleaning to every surface in a room, and viruses, preventing them from being
Moses Cone Health System is the first in eliminating hard-to-kill organisms such able to reproduce or mutate. The light
North Carolina to use the high-tech as MRSA in a fraction of the time,” says kills germs on TV remotes, telephones,
disinfection system by Xenex. Mary Jo Cagle, MD, Executive Vice ceilings, curtains and other hard-to-
President and Chief Quality Officer, disinfect surfaces.
Moses Cone Health System. “This “Innovative healthcare systems like
supports our mission to provide safe, Moses Cone Health System are investing
“The new Xenex technology enables
high-quality exceptional care to every in Xenex disinfection technology to
our team to provide a more thorough
patient.” make their patients safer,” says Brian
cleaning to every surface in a room,
Effective and efficient, the Xenex Cruver, CEO of Xenex Healthcare. “The
eliminating hard-to-kill organisms
device is a vacuum cleaner-like machine Xenex system will help provide patients
such as MRSA in a fraction of the
that is 36 inches tall. After thoroughly at Moses Cone with a safer patient
time. This supports our mission to
cleaning the patient room, the environment by reducing the number of
provide safe, high-quality, exceptional
environmental services worker plugs the microorganisms which cause healthcare-
care to every patient.”
device in, presses two buttons and leaves associated infections – and that’s a big
the room. Eight minutes later, the room step toward patient safety.”
— Mary Jo Cagle, MD
has been disinfected without the use of Moses Cone Health System is using
Executive Vice President and
Chief Quality Officer, Moses Cone chemicals. the device at Moses Cone Hospital,
Health System “The current methods our Wesley Long Community Hospital and
Environmental Services professionals Annie Penn Hospital.
use for cleaning and disinfecting are
both highly effective and standard
10 MAY 2011
Chair, Volunteer Guest
Services, (at left) and
Excellence, staff the
new information desk
at The Moses H. Cone
Welcome - MayWe Help You?
Volunteers Have New Location
The next time you enter The Moses H. Cone The changes in the information desk’s “We know that just about every
Memorial Hospital through the main location should also improve the hospital’s visitor entering our facility
Atrium lobby, you will notice the most ability to offer remarkable customer service, comes here, often with
recent change – focused once again on adds Lisa Woods, Office Manager, Service heightened anxiety, fear and
improved service to patients and visitors. Excellence. “We want to give the visitor the apprehension. Our goal with
The visitor information desk and the best first impression of Moses Cone these changes is to do our very
Guest Services Volunteer office are now Hospital that will have a lasting impact best to greet and welcome
located much closer to the main entrance. throughout their visit,” she says. visitors and, most importantly, to
The information desk has moved from The former information desk in the help them as quickly as we can.
the center of the Atrium to just inside the center of the Atrium is now staffed by We want to make what can be
entrance, on the left as you enter, making it Errand Solutions. They are available to assist a very stressful situation a little
easier for visitors to get help, directions or employees and are cross-trained to assist less overwhelming. This puts the
patient room information. Volunteer guests and visitors. volunteers in a better position to
Services’ Guest Services program – which “Our goal as a hospital resource is to be do more.”
helps with patient discharge, greeting highly visible and to assist the staff and our
visitors, assisting with wheelchairs and more guests in a variety of ways,” says Jarrod — Bob Bessey,
– moved into a new, glass-front office just Swanger, Site Manager, Errand Solutions. Director, Volunteer Services,
behind the new information desk. “This new location will allow us to do a Moses Cone Hospital and Wesley
“We know that just about every visitor better job of offering our services.” Long
entering our facility comes here, often with Francis Whitman, Volunteer Chair of Community Hospital
heightened anxiety, fear and apprehension,” Guest Services, adds, “Being in the Atrium
says Bob Bessey, Director, Volunteer Services, will give us more opportunities to serve by
Moses Cone Hospital and Wesley Long being more available and visible to hospital
Community Hospital. “Our goal with these visitors and guests as they enter the hospital.
changes is to do our very best to greet and By adding responsibilities to Guest Services,
welcome visitors and, most importantly, to there will be more ways for our volunteers
help them as quickly as we can. We want to to become involved with staff, patients and
make what can be a very stressful situation a visitors, and there should be some task to
little less overwhelming. This puts the meet every volunteer’s needs and talents.”
volunteers in a better position to do more.”
MAY 2011 11
As part of the celebration of National Nurses Week, Moses Cone Health System recognizes
nurses, nursing techs and nursing secretaries for excellence. All award recipients are
nominated and chosen by their peers. Congratulations to the following:
2011 Nursing Excellence Recipients
THE MOSES H. CONE MEMORIAL HOSPITAL Keisha Martini, RN, Regional Cancer Center
Nerissa Abordo, RN, Cardiac Recovery Kimberly Osborne, RN, Oncology
Maryann Barbour, RN, Inpatient Rehabilitation Sharon Shoffner, RN, Pre-Surgical Testing
Susan “Chris” Brown, RN, The Spine Center Jacqueline Thigpen, RN, Flexible Resources
Nancy Caddy, RN, Pediatrics Shannon Young, RN, Medical Unit
Sally Caldwell, RN, Family Medicine Center
Teresa Crabtree, RN, Urgent Care Center THE WOMEN’S HOSPITAL OF GREENSBORO
Kristin Cloer, RN, Cardiac Department Norma Adams, CRNA, Anesthesia
Lisa Friesen, RN, Surgical Intensive Care Taneika Baker, RN, Operating Room
Kristie Garrett, RN, Operating Room Angela Berrier, RN, Mother/Baby Unit
Janice Goltare, RN, Medical/Renal Sherry Bolen, RN, Adult Intensive Care Unit
Janet Green, RN, Emergency Department Susan Burns, RN, Nursery
Marcella Hudgson, RN, Flexible Resources Jennifer Clark, RN, Women’s Unit
Lisa Hughes, RN, Cardiac Rehabilitation Donna Coley, RN, Maternity Admission Unit
Timothy Irby, RN, Intermediate Care Caroline Jones, RN, Antenatal Unit
Christy Johnson, RN, Cardiac Progressive Care Unit Ashley Olson, RN, PACU/Short Stay
Eileen Laffan, RN, Radiology Dawn Shockley, RN, NICU
Cheryl Lindley, RN, Medical/Surgical Unit Catherine Stout, RN, Birthing Suites
Kristyn Mills, RN, Emergency Department Cheryl Sutton, RN, NICU
Alana Moore, RN, Neuro Operating Room
Denise Muncy, RN, Step-down ANNIE PENN HOSPITAL
Stacey Perkins, RN, Operating Room Leigh Anne Hudson, RN, 300
Bev Reed, RN, Orthopedics Kimberly Moore, RN, PACU/Short Stay
David Rees, RN, Urgent Care Center Catherine Page, RN, OR/Anesthesia
Kristin Reis, RN, Short Stay Robbie Wagoner, RN, ICU
Crystal Rice, RN, Coronary ICU/Step-down Noni Walker, RN, Emergency Department
Tracie Rowe, RN, PACU
Tara Tomlinson, RN, Coronary ICU/Step-down BEHAVIORAL HEALTH CENTER
Armecia White, RN, Endoscopy Brooks “Stephen” Weaver, RN, Inpatient Adult Services
Denise Wolfe, RN, Neuro Intensive Care Kim Whitaker, RN, Child and Adolescent Services
Mary Yonjof, RN, Palliative Care Unit
WESLEY LONG COMMUNITY HOSPITAL Sara Adami, RN, eLink Critical Care
Lacey Armistead, CRNA, Anesthesia Shannon Bullins, RN, CareLink
Dawn Brown, RN, 4th Floor Telemetry/Urology Kelly Brignac Gibson, RN, MedCenter High Point
Linda Bryson, RN, GYN/Bariatrics Gloria McConnell, RN, Moses Cone Surgery Center
Tammy Campbell, RN, Short Stay Victoria Sandritter, RN, IV Team
Kathy Cook, RN, Emergency Department
Rhonda Crowl, RN, Operating Room
Barbara Crutchfield, RN, PACU
Melissa Deal, RN, Orthopedics
Karen Lockwood, RN, 4th Floor Telemetry/Urology
Shelia Main, RN, ICU/Step-down
12 MAY 2011
Nurses Week and Beyond
Friday, May 6
• Kick off Nursing Week with a celebration in your department.
Monday, May 9
• Celebrate the work of our Pacemakers – nurses who set the pace
Leadership Excellence for excellence through publications, presentations, awards,
graduations, promotions and certifications. Those featured in
Paula Hoeger, RN, Assistant Director, Antenatal Unit, Nursing Beat for one of these achievements during 2010 have
The Women’s Hospital been invited to a luncheon from 11:30 a.m. to 1 p.m. in Rooms
Maryellen Paton, RN, Clinical Nurse Specialist, 0029-0031 at The Moses H. Cone Memorial Hospital.
Systemwide Clinical Nursing Support
Tuesday, May 10
Nursing Secretary/Nursing Technician Excellence Celebration
• We will honor our Nursing Secretary and Nursing Technician
Nursing Secretary/ Excellence recipients with breakfast in Wesley Long Community
Hospital Education Center, Classroom 1, at 8 a.m. Please
Tech Excellence Recipients congratulate these outstanding employees for their dedication to
the healthcare profession.
Christina Benoit, Flexible Resources,
Wesley Long Community Hospital Wednesday, May 11
Diana Bond, Pediatrics, Moses Cone Hospital Professional Organization/Certification/Education Fair
Nanette Carr, Cardiac Department, Moses Cone Hospital • Join us from 8:30 a.m. to 4 p.m. in our Nursing Education Center
Bonnie Carter, Step-down Unit, Moses Cone Hospital in the Northwood Building. Drop in for tours, light refreshments
Jessica Chriscoe, Emergency Department, and more information about becoming certified in your specialty,
Annie Penn Hospital joining a professional organization and enrolling in educational
Angela Cook, Step-down Unit, Moses Cone Hospital programs, including RN to BSN tracks. Be sure to enter the
Jennifer Dickerson, Medical Intensive Care Unit, drawing for a chance to win a free one-year membership to the
Moses Cone Hospital professional organization of your choice.
Sarah Ferebee, Neuroscience, Moses Cone Hospital
Helen Flinchum-Land, PACU, Thursday, May 12
Wesley Long Community Hospital Nursing Excellence Celebration
Benjamin Goodman, Inpatient Adult Services, • We will honor our Nursing Excellence recipients at The Sheraton
Behavioral Health Center Greensboro at Four Seasons. Please congratulate these
April Goodwin, Intermediate Care Unit, outstanding nurses for their dedication to the nursing profession
Moses Cone Hospital and the patients and families we serve.
Gail Gray, Short Stay, Wesley Long Community Hospital
Friday, May 13
Sonya Jones, CareLink, Systemwide
Annual Nursing Research Day
Tamaryn Kelley, Child and Adolescent Services,
Behavioral Health Center
• Join us for the upcoming annual Nursing Research Day –
Focusing on Nursing Research: “A Galactic View.” The
Barry Kimak, Coronary Intensive Care/Step-down,
workshop is from 8 a.m. to 4:30 p.m. in the Wesley Long
Moses Cone Hospital
Community Hospital Education Center, Classroom 1. Register
Lydia Konkel, 4th Floor Telemetry/Urology,
through CBL. Also, come by and check out our QI, Evidence-
Wesley Long Community Hospital
Based Practice and Research posters.
Veronica Mensah, Inpatient Oncology,
Wesley Long Community Hospital Throughout the Week of May 6-12
Nidia Robinson, 4th Floor Telemetry/Urology, Blessing of Hands
Wesley Long Community Hospital
• Pastoral Care will be available in your department for “Blessing
Pamela Slepp, Flexible Resources, of the Hands” ceremonies to recognize the work you do serving
Wesley Long Community Hospital our patients, families and community.
Livia Sneed, Urgent Care Center, Moses Cone Hospital
Emma Staley, Maternity Admissions Unit, Letter Writing
The Women’s Hospital of Greensboro • Let’s support our Relationship Based Care principles by writing a
letter to a nurse, nurse secretary or nurse technician who has
This list was provided by Nursing Administration. inspired you.
MAY 2011 13
Program Kicks Off
Moses Cone Health System has launched a new program for employees who are interested in developing as
leaders within the Health System.
The new program, called Aspiring Leaders, is composed of 25 high-potential employees who were
selected to participate.
This program is for non-management employees. There are many similarities between the development
opportunities in this program and the existing MP3 program for those already in leadership positions. The
Aspiring Leaders program focuses on providing training to develop the skills and experiences that a new
frontline leader would need to be successful at the Health System.
Participants will learn more about their own leadership styles and will have the opportunity to work
with leaders across the Health System on projects that further Triple Aim performance.
“Developing employees at all levels of the Health System helps ensure we have strong internal leaders to
fill management roles,” says Robin Broadnax, Manager, Talent Development. “It also positions us in our
work to attain national leadership in quality, service and cost. This is another step toward that goal.”
2011 Aspiring Leaders Participants
Sandra Allen, CRNA, Nurse Anesthetist, Sherri McMillen, Marketing Specialist,
Wesley Long Community Hospital Moses Cone Behavioral Health Center
Jennifer Bell, RN, Orthopedics, Debra Millikan, Mental Health Tech,
Wesley Long Community Hospital Moses Cone Behavioral Health Center
Allison Causey, Care Coordinator, Walidah Muhammad, Certified Nurse Midwife,
The Moses H. Cone Memorial Hospital The Women’s Hospital of Greensboro
Terri Couch, Intermediate Accountant, Finance Ashley Olson, RN, PACU, The Women’s Hospital
Kim Councilman, Cardiovascular Specialist, Julie Rakestraw, Employee Performance Coordinator,
Cath Lab, Moses Cone Hospital Human Resources
Victoriano Dimaguila, Systems Project Leader, Charles Russell, Master Mechanic,
Management Systems Wesley Long Community Hospital
Jennifer Eaves, Exercise Specialist, Cardiac Rehabilitation Donna Salisbury, Physical Therapist,
Kelly Gibson, RN, Emergency Department, Outpatient Rehabilitation
MedCenter High Point Melissa Shearer, Senior Planning Associate,
April Green, RN, Operating Room, Moses Cone Hospital Strategic Planning
Helen Lee, RN, Medical Oncology, Kristen Soth, Physical Therapist, Neuro Rehabilitation
Moses Cone Regional Cancer Center Michelle Turner, Clinical Pharmacist, Pharmacy
Marissa Long, RN, Telemetry/Urology, Noni Walker, RN, Emergency Department,
Wesley Long Community Hospital Annie Penn Hospital
Donna Loring, Certified Medical Assistant, Camellia Wood, RN, PACU, The Women’s Hospital
Family Medicine Center
Dawn Martin, Internal Communications Specialist,
14 MAY 2011
Departments Take Stock,
Order Resources to Improve Two Hospitals to Begin
Employee Engagement Room Service Menu
Moses Cone Health System departments continue to focus on As part of their effort to provide exceptional care and
making changes to improve employee engagement, based on recent service, Wesley Long Community Hospital and The
employee survey results. Women’s Hospital of Greensboro will begin offering
For Debbie Malick, Director, Department 3300/Intermediate Care, room service to patients in late May.
The Moses H. Cone Memorial Hospital, one of the most important Beginning May 24 at The Women’s Hospital and
changes has been to ensure staff members have adequate resources May 31 at Wesley Long Community Hospital,
to do their jobs. patients will be able to order room service from a
Like many departments across the Health System, Intermediate menu in their room. The Sodexo At Your Request® –
Care has made changes and ordered new supplies based on resource Room Service Dining program will be available
needs identified in the initial employee engagement survey, as well between 7 a.m. and 10 p.m. at The Women’s Hospital
as in a later resource needs survey. and between 6:30 a.m. and 6:30 p.m. at Wesley Long
Staff members are working on a checklist to restock medical and Community Hospital.
surgical supplies, Malick says. Also, the team has straightened Special operators take the patient’s orders, using a
supply areas and put red tape on floors to indicate the appropriate software program that informs the operator if a
location for equipment so it will be easier to locate. chosen item is not on their physician-prescribed diet.
The department has ordered: The operator can suggest an alternative that
conforms to the diet’s requirements.
• Five bedside commodes. • Eight new wheelchairs with As long as an item is permitted in the patient’s
• Two dopplers. oxygen holders. diet, it can be ordered at anytime, even if it is a
• Portable pulse oxygen meters. • A fax machine. burger at 8 a.m. The order will be prepared fresh and
• 15 monitoring cables. • Clipboards in each room for delivered within 45 minutes or less.
• Five suction regulators. bedside report. Items can be ordered for guests and visitors, and
• Manual, wall-mounted BP • New electric pencil paid for separately by credit card or cash, by calling
manometers for every room, sharpeners and staplers. the menu line (2-MENU).
with various size cuffs to use “Enabling patients to order what they want to eat
on the manometers. when they are ready results in less food waste,” says
Cheryl Wolff, Director, Nutritional Services, The
“The staff is pleased to have this equipment,” Malick says. “I Women’s Hospital. “We hope it will also create
think it shows that we are committed to listening and meeting happier and better nourished patients, cementing the
their needs.” Health System’s reputation for delivering great
Staff members in other departments are encouraged to discuss medical care and a great patient experience.”
any resource needs with their manager or director.
Business of the Month
Annie Penn Hospital received the April Business of the
Month award from the Reidsville Chamber of Commerce.
Shown here (from left) are Stokes Ann Hunt, Director,
Community Outreach and Foundation, Annie Penn
Hospital; Sharon Troxler, Director, Marketing and
Volunteer Services, Annie Penn Hospital; Mickey Foster,
President, Annie Penn Hospital; and Beth Simmons,
President, Reidsville Chamber of Commerce.
MAY 2011 15
Credit Union Sponsors
‘Connect & Collect’
Members of the Greensboro Health Care Credit Union can earn $25 for
referring new members – and the new members receive another $25.
Spread the word about credit union membership to your
connections – family members and eligible co-workers – and you can
all cash in on the Connect & Collect Membership Drive.
Earn $25 for each person you refer to the credit union who opens a
savings account and then opens a checking account with direct deposit
or receives a loan or credit card through the credit union. The newly
referred member also will receive $25.
To participate, complete a required referral form available at any
credit union branch office or at www.ghccu.org.
Participants must meet membership eligibility requirements.
Membership is open to employees of Moses Cone Health System, Helen “Moe” Hooper (at left) is shown
affiliates and associated companies of Moses Cone Health System, all here at the Volunteer Luncheon with
healthcare workers in Guilford County and the immediate families of Diane Coad, Supervisor, Cardiac Rehab,
such groups. Annie Penn Hospital.
Annie Penn Hospital
Bead Shop Assists with
Program to Comfort
Bereaved Families Helen “Moe” Hooper, a volunteer in Cardiac
Rehabilitation, received the 2011 “Volunteer Annie’s Spirit
Award” at Annie Penn Hospital’s annual Volunteer Awards
The Women’s Hospital of Greensboro is Luncheon on April 26.
teaming with a local bead shop to After completing cardiac rehabilitation, she began
provide comfort to families who have volunteering in the department as a way to support others
suffered a loss. in recovery. She drives 45 minutes one way from her home
The hospital’s Comfort Program will in Caswell County to volunteer. She has continued to make
work with Indigo Beads Studio to provide the lengthy trip even while undergoing aggressive
handmade “teardrop” pins to mothers who chemotherapy.
have experienced a miscarriage, stillbirth or “She was determined not to let down the cardiac rehab
infant death shortly after birth. patients or the manager of the center, Diane Coad,” says
Volunteers will continue to make the pins, Sharon Troxler, Director, Marketing and Volunteer Services.
now with Indigo Bead’s assistance because of an To show her appreciation, Coad sang a special song to
increase in the number needed. More than 300 pins are given each Hooper at the luncheon.
year. The hospital Auxiliary will pay for them at $1 per pin.
“The teardrop symbolizes the loss, and the beads represent our
thoughts and prayers for the mother during this difficult time,” says
Ginger Penley, Director, Volunteer Services, The Women’s Hospital.
The pin is presented on a small heart pillow so the father has
something to hold, with a small card explaining the symbolism.
“The program does its best to help moms validate their loss and
guide them toward healing,” Penley says. “The pins have proven to
be so beneficial.”
16 MAY 2011
Cath Lab Featured in Global Trade Publication
The Cardiac Cath Lab at The Moses H. Cone Memorial Hospital was
featured in the March 2011 issue of Cath Lab Digest, a publication
circulated both nationally and internationally.
The publication highlighted the Cath Lab’s six cardiovascular labs,
Thank You Notes two peripheral vascular labs and electrophysiology lab. It discussed
procedures performed, equipment used and the staff ’s teamwork that
Periodically, Code U will publish letters of thanks combine to create an average door-to-balloon time of 45 minutes. This
from patients, visitors, employees or others. Many of is two times faster than the national guidelines for treating heart
these letters exemplify employees living our mission: attacks.
“We serve our communities by preventing illness, “Our lab is unique in its camaraderie between the staff and
restoring health and providing comfort, through physicians,” says Beth Ferguson, Cardiovascular Specialist, Cath Lab.
exceptional people delivering exceptional care.” “We have a great support system that carries over into daily activities
as well as in acute situations.”
“I suffer from multiple sclerosis and have a
difficult time walking. After treatment at the
Emergency Room in October, I was referred to the Patient Thanks Hospital for Valet Parking
Neurorehabilitation Center for follow-up
Moses Cone Health System Regional Cancer Center valet parking was
treatments. While there, I was seen by Christina
recently featured in the News & Record because of the exceptional service
Weaver, Rehab Program Specialist, and Karissa
it provided to a patient.
Hicks, Physical Therapy Assistant. They were able
The construction in the Center’s parking lot caused one patient’s wife to
to teach me some exercises to help my mobility.
worry about how she would get her husband in the building, find a place
Ms. Weaver also suggested a newer brace to help
to park and walk back with a bad knee. She was surprised to find that the
stabilize my leg.
Center had free valet parking.
“After several visits, I am well on my way to a
“What a blessing and a relief,” she wrote in a letter to the newspaper.
much better quality of life. It was their true caring
“Thanks to the Center for making our life a whole lot easier that day.”
and encouragement that helped my continuing
battle. Ms. Weaver was even helpful in referring
me to continued treatment at a recreation center
closer to my home. I just wanted to relay my The Women’s Hospital Auxiliary Announces
thanks to your staff on a job well done.” New Leadership
— Christopher Greene, The Women’s Hospital of Greensboro Auxiliary has announced new
Greensboro officers for the 2011-2012 year.
The leaders include: Carolyn Campbell, President, Georgie Riccio,
President-Elect, Susan Cochran and Sarah Wilkinson, Co-Treasurers;
Have you received an impressive thank-you letter?
and Tomi Register, Secretary.
Please drop a copy in interoffice mail to ,
Marketing, Administrative Services Building or
email it to firstname.lastname@example.org. The Women’s Hospital Announces New
Offerings for Staff
The farmer’s market at The Women’s Hospital of Greensboro returns to
the Sweet Pea Gift Shop in May to provide employees with a selection of
farm-fresh fruits and vegetables.
The hospital also will feature ice cream sales through Bruster’s in the
Vending Café area on the first floor.
MAY 2011 17
For Your Continuing
These accredited continuing education and training programs are
designed to meet the needs of health and human service
It’s All About
professionals within Moses Cone Health System.
UPCOMING PROGRAMS Stephanie Barber, Ultrasound Tech, Imaging Center,
Go to www.gahec.org or call 832-8025 for more information MedCenter High Point, has passed her Ultrasound Physics
or to register. boards.
May 6 Second Annual Bariatric Symposium Sarah Britt, Adam Hudy and Jenna McLawhon, all Rad
The Moses H. Cone Memorial Hospital, Techs, Imaging Center, MedCenter High Point, are now CT
Room 0030 registered.
May 17 Wound Care Symposia 2011: Evolving Mona Easter, RN, Director, Department 300, Annie Penn
Evidence in Wound Care Hospital; Mary Ann Dickerson, RN, Department 300, Annie
Moses Cone Hospital, Room 0030 Penn Hospital; and Angela Huffman, RN, Department 300,
Annie Penn Hospital, were invited to present a poster,
May 19 Introduction to Forensic Science, “Assigning a Name to the Hour Improves Hourly
Medicine and Odontology Rounding,” at the Nursing 2011 Symposium, a national
Moses Cone Hospital, Room 0030 conference in Nashville, TN, on April 28. Elisa Haynes, RN,
Day Surgery Center, Annie Penn Hospital, was invited to
May 20 Second Annual Creative Aging present two posters for the Operative Services Team at the
Symposium - Connecting Arts and same conference. The posters were titled, “Leadership
Aging: Focus on Visual Arts and Dedicated to Providing a Motivational Work Environment,”
Dance/Movement and “Anxious Peds have Special Needs.”
Wesley Long Community Hospital,
Education Center Amy Frate, RN, Director, Child and Adolescent Services,
Moses Cone Behavioral Health Center, recently received her
May 20 Common Disease Processes Across the psychiatric nurse certification.
Life Span: What You Need to Know
Alamance Regional Medical Center, Laurie McNichol, RN, Clinical Nurse Specialist, was elected
Burlington president of the National Pressure Ulcer Advisory Panel. The
panel, based in Washington, is a not-for-profit professional
May 23 Comprehensive Approaches organization dedicated to the prevention and management
in Group Therapy of pressure ulcers.
Moses Cone Hospital, Room 0030
Kerolos Rizk, Endoscopy Technician, received this year’s
May 26 Child Forensic Interviewing at Age 30: Samuel LeBauer Award for Professional Excellence. Rizk has
Taking Stock of Where We Are been nominated numerous times for his outstanding
Wesley Long Community Hospital, commitment to the Endoscopy department and patients.
Education Center Other nominees included: Rebecca Vernon, RN, Endoscopy,
Patricia Ford, RN, Endoscopy, Daniel Madden, RN,
June 3 What Do I Say? A Course in Talking Endoscopy, Terri Brown, RN, Endoscopy, and James
About Death and Dying Shepard, Endoscopy Technician. The award was named for
Wesley Long Community Hospital, Sam LeBauer, MD, who was instrumental in creating
Education Center Endoscopy labs across the System.
The Health System Endoscopy Department also has
June 9 Psychopharmacology for Non- received national recognition for its high level of certified
Prescribing Professionals staff. The department has been honored with an Excellence
Moses Cone Hospital, Room 0030 in Professionalism award from the American Board of
Certification for Gastroenterology Nurses.
June 10 Legally Implementing
End-of-Life Care Decisions
Moses Cone Hospital, Room 0030
18 MAY 2011
Triple Aim Performance
Fiscal Year 2011 System Dashboard
As of March 31, 2011
CATEGORY INDICATORS ACTUAL THRESHOLD TARGET STRETCH GOAL MET?
Mortality index (RAMI) (1) 1.29 1.23 1.2 1.17
Complications complications index (1) 0.900 1.09 1.08 1.07
PSI 4: Death among
surgical inpatients with 2.99 2.852 2.480 2.108
serious treatable condition
PSI 12: Postoperative 3.66
pulmonary embolism or DVT 7.751 6.740 5.729
Patient Safety* PSI 18: Obstetric trauma -
Vaginal delivery with 3.10 3.485 3.030 2.576
PSI 19: Obstetric trauma -
Vaginal delivery without 3.71 5.555 4.830 4.106
Hospital Acquired MRSA 0.27 0.391 0.340 0.289
Infarction (2) 12% 19.4% 19.3% 19.2%
Readmission Heart Failure (2) 20% 23.15% 23.10% 22.90%
Pneumonia (2) 11% 18.9% 18.7% 18.5%
Infarction (3) 97.6% 98.0% 98.5% 98.8%
Heart Failure (3) 95.5% 88.0% 89.0% 93.0%
Pneumonia (3) 95.7% 93.0% 95.0% 97.0%
Improvement Project (3) 92% 87.0% 88.0% 90.0%
Patient Satisfaction (Patient rating of overall 84.3 85.0 85.5 86.0
Employee Employee Partnership
Engagement Survey (4) TBD 71.5 71.9 72.6
Length of Stay Length of Stay (5) 4.89 4.88 4.78 4.68
Cost per Adjusted
Discharge Case Mix Adjusted (6) $7,237 $8,109 $7,372 $6,635
Margin Operating Margin 5.43% 3.31% 4.31% 5.31%
(1) January - Year to Date AT OR ABOVE TARGET BELOW THRESHOLD BETWEEN THRESHOLD
(2) December - Fiscal Year to Date AND TARGET
(3) February - Fiscal Year to Date
(4) Updated Annually
(5) Target will change monthly, as documented in the budget. FY 2011 goal is 4.78.
(6) Target will change monthly, as documented in the budget. FY 2011 goal is $7525.
(7) Target will change monthly, as documented in the budget. FY 2011 goal is 5.82 percent.
* January - Fiscal Year to Date
** February - Fiscal Year to Date
MAY 2011 19
Award Winners Recognized
Employee of the Month and Exceptional People Awards recognize employees who go above and beyond their
normal job requirements and represent the values adopted by Moses Cone Health System.
The Moses H. Cone Memorial Hospital Wesley Long Community Hospital
Employee of the Month Employee of the Month
Frank Weithofer, Collyn Gillispie,
Security Officer, Security Services RN, Telemetry West
Nominated by: Anthony Marlin, Nominated by: Karen Spriggs,
Supervisor, Security Services, RN, Care Coordinator, Telemetry/Urology
The Women’s Hospital of Greensboro
Collyn Gillispie received Employee of the Month because of her
Frank Weithofer received Employee of the Month because of his quick action and diligence in assisting a patient in need. On
outstanding service to visitors. One afternoon, Marlin received a Valentine’s Day, Gillispie’s husband and children arrived at Wesley
phone call from a visitor. “She explained that she could not find an Long Community Hospital with a gift for her. When they arrived,
available parking space until Frank directed her to a vacant one,” they found a visitor in the main lobby who had “passed out” and
Marlin writes. “When he observed her having difficulty getting out needed immediate assistance. Gillispie’s husband instantly called
of her car, he approached her and learned she suffered from her, and she came to the lobby and promptly assessed the patient.
neuropathy of the feet. He then helped her out of the car and “Upon her assessment, she initiated a ‘Code Blue’ and began
escorted her arm-in-arm into the entrance.” The visitor said that immediate CPR,” Spriggs writes. “Once the Code Team arrived on
this was one of the most thoughtful and kind gestures she had the scene, she continued to assist in CPR. She then gave comfort
experienced. Marlin was not surprised. “Frank is one of our to a family member present until the Code Team could take the
officers who will brave the cold and dampness, heat and humidity patient to the Emergency Department.”
each day to assist patients and visitors,” he said.
EXCEPTIONAL PEOPLE Michelle Wise Bednarek, Pharmacy Tech, Pharmacy
Margie Roberson, Risk Management Coordinator, Kelly Moore, RN, ICU
Annedrea Stackhouse, Assistant Director,
Cardiac and Pulmonary Rehabilitation The Women’s Hospital of Greensboro/
Pamela Yarboro, RN, Radiology Administration Administrative Services Building
Employee of the Month
Behavioral Health Center
Employee of the Month Kristin Easley,
Nancy Grace, Nominated by: Co-workers
Mental Health Tech/Nursing Secretary,
Inpatient Child and Adolescent Services Kristin Easley received Employee of the Month because of her
Nominated by: Michelle Mardis, hard work and willingness to help out when needed. In
LPN, Inpatient Child and Adolescent Services February, after learning her grandmother had passed away, she
came into work and did charge duties and her assignments.
Nancy Grace received Employee of the “After working all night, she had to travel to Mississippi for
Month for her outstanding work with the funeral,” write her co-workers. “She is an exceptional nurse
patients and staff. “Nancy is one of the most here at The Women’s Hospital, and she gives exceptional care
creative people I’ve ever worked with,” to the patients.”
Mardis writes. “She always takes the initiative
and does not need to be directed or EXCEPTIONAL PEOPLE
prompted. She engages the patients, always Catherine Cobb, RN, Mother/Baby
does something therapeutic and is great at Nicole Jones, RN, Nursery
one-on-one or in groups. She spends quality Nakisha Patton, RN, Birthing Suites
time with our patients and keeps nurses
informed of patient progress and any changes. She is a great
teacher to staff and patients.”
20 MAY 2011
Annie Penn Hospital
Employee of the Month
Michael “Mike” McDaniel
Registered Respiratory Therapist
Nominated by: Regina Harris, Lead Radiology Tech Hospital Week Events
and Joanne Doggett, Nursing Tech, Radiology
Please join us for one of these Hospital Week celebrations.
Mike McDaniel received Employee of Off-site employees may attend the most convenient location,
the Month for his great attitude and or managers may contact their Human Resources office for
helping out whenever needed. “Mike is alternate arrangements.
always willing to help out, no matter
what,” write his co-workers. “On Behavioral Health Center
numerous occasions, Mike has come in Monday, May 23
to help us move patients or lift patients, 2- 4 p.m.
even if he doesn’t have a reason to be in Outpatient Parking Lot
that patient’s room. He is always so *Inclement weather, event will move to the Gym
pleasant and always has a smile.” 3rd shift: 11 p.m.- midnight in the Conference Room
Wesley Long Community Hospital
Health Services Division Regional Cancer Center, LeBauer HealthCare
Tuesday, May 24
Employee of the Month
2- 4:30 p.m.
Maggie May, Classroom 1
RN, Diabetes Coordinator, 3rd shift: 11 p.m.- midnight in Classroom 1
Nutrition and Diabetes Management Center
Nominated by: Eda Royal, Spanish Interpreter, The Moses H. Cone Memorial Hospital
The Women’s Hospital of Greensboro Wednesday, May 25
2:30- 4:30 p.m.
Maggie May received Employee of the Month because of Under the portico at the Moses Cone Heart and Vascular Center
her outstanding work helping patients understand how 3rd shift: 11:30 p.m.-12:30 a.m. in the Atrium
to eat healthier. “Maggie is not only wonderful at her job
and quite knowledgeable, but she goes above and beyond The Women’s Hospital of Greensboro,
to do things for patients, including providing a new Administrative Services Building
easier menu for them to follow with foods they Thursday, May 26
understand,” writes Royal. “She is extremely dedicated. 2- 4 p.m.
We are lucky to have her.” Under the breezeway outside the Cafeteria
3rd shift: 11:30 p.m.- 12:30 a.m.
in The Women’s Hospital cafeteria
Annie Penn Hospital
EXCEPTIONAL PEOPLE Wednesday, June 1
Cheryl Lohr, RN, LeBauer HealthCare – 2- 4 p.m.
Gastroenterology Annie Penn Hospital Dining Room
3rd shift: 11:30 p.m.- 12:30 a.m. in the Dining Room
Regional Cancer Center
Kim Welch, Lab Scheduler, Regional Cancer Center
MAY 2011 21
Mark Your Calendars
Hemorrhagic Stroke: Bleeding in the Brain Women and Diabetes: Know the Risks
Pramod Sethi, MD, medical director of the Moses Cone Health Maggie May, RN, a registered dietitian and certified diabetes
System Stroke Center, discusses hemorrhagic strokes, often referred to educator with the Moses Cone Nutrition and Diabetes Management
as bleeding in the brain. While not the most common type of stroke, Center, speaks on risk factors and ways women can prevent or
they are responsible for more than 30 percent of all stroke deaths. delay the development of diabetes through lifestyle changes.
Thursday, May 12, 6-7:30 p.m. Thursday, June 2, 6:30-8 p.m., The Women’s Hospital,
The Moses H. Cone Memorial Hospital, AHEC Rooms 0029-0031 Classrooms 5 and 6
Registration is required. Call 832-8000 or visit Registration is required. Call 832-8000 or visit
Skin Cancer Screening Cancer Prevention and Treatment Series:
Open to everyone – men, women and children – who has not seen Food Rules – Nutrition to Live By
a dermatologist in the last year. Lauren Sineath, Registered Dietitian, Moses Cone Health System,
• Saturday, May 7, 9-11 a.m., focuses on some key “food rules” and how to apply them to
Moses Cone Regional Cancer Center everyday life.
• Monday, May 9, 5:30-7:30 p.m., Annie Penn Hospital Monday, June 6, 6-7 p.m., Wesley Long Community Hospital
• Thursday, May 12, 5:30-7:30 p.m., Annie Penn Hospital Education Center, Classroom 1
• Monday, May 16, 5:30-7:30 p.m., Moses Cone Regional Registration is required. Call 832-8000 or visit
Cancer Center at Stoney Creek www.mosescone.com.
Registration is required. Call 832-8000.
The Spin on Vertigo
Red Hot Mamas: Snap, Crackle, Pop … What You Need Christina Weaver, Physical Therapist, Moses Cone Outpatient
to Know About Osteoporosis Rehabilitation Center, discusses vertigo – the sensation of dizziness
Tanya S. Pratt, MD, with the Center for Women’s Healthcare at that impacts balance and mobility – and how to manage it.
Kernersville, talks about osteoporosis and how to prevent, detect Thursday, June 9, 6-7:30 p.m., Moses Cone Hospital, AHEC
and treat bone loss during menopause. Rooms 0029-0031
Tuesday, May 17, 6:30-8 p.m., The Women’s Hospital of Registration is required. Call 832-8000 or visit
Greensboro, Classrooms 5 and 6 www.mosescone.com.
Registration is required. Call 832-8000 or visit
Mark Beasley is the new Employee Performance Manager, Human Alan Champ is the new Associate Director, Health Information
Resources, The Moses H. Cone Memorial Hospital. He joins the Management. He is responsible for the Scanning Center, which
System from Palmetto Health in Columbia, SC, where he was a processes all hospital discharge records into scanned images.
Human Resources Business Partner. He has also worked in HR Previously, he was the Health Information Management project leader.
management roles at Gentiva Home Health Services in
Huntersville and American Express in Greensboro. Nancy Hertlein has been promoted to Director, Urgent Care
Center. Previously, she was manager of the Center.
Kathleen Boss, RN, was promoted to Assistant Director,
Department 2300, Surgical ICU, Moses Cone Hospital. Previously, Gail Howard, RN, is the new Manager, Clinical Case Management.
she was a staff nurse. Previously, she was the pediatric nurse case manager with Care
Chad Brough is the new Executive Director, Service Excellence,
Moses Cone Health System. He joins the System from The LAMP Kameka Totten, RN, is the new Director, 5 East/Medical and
Group in New Albany, IN, where he specialized in designing and Flexible Resources, Wesley Long Community Hospital. Previously,
training collaborative healthcare teams to ensure excellent patient she was assistant director for 5 West at Wesley Long Community
satisfaction and care. Before that, he was assistant vice president of Hospital.
Human Resources at Jewish Hospital & St. Mary’s HealthCare in
Louisville, KY. While there, he helped to earn 12 national awards Jeannie Wilson, RN, has been promoted to Director, Bariatric
for patient and employee satisfaction. Services and Sleep Disorders Center. Previously, she was the bariatric
22 MAY 2011
Patient Satisfaction Scores
These Press Ganey scores indicate the percentage of overall patient satisfaction.
Wesley Long The Women’s
Moses Cone Community Hospital Annie Penn Behavioral
Hospital Hospital of Greensboro Hospital Health Center
100 100 100 100 100
95 95 95 95 95
90 90 90 90 90
85 86.3 85 86.0 85
85.5 85 85 GOAL
80 80 80 80 80
75 75 75 75 75
70 70 70 70 70
65 65 65 65 65
60 60 60 60 60
83.0 83.1 83.1 85.2 86.2 86.1 86.8 92.1 88.6 83.8 83.1 79.6 86.7 84.3 83.2
JAN FEB MAR JAN FEB MAR JAN FEB MAR JAN FEB MAR JAN FEB MAR
55 55 55 55 55
SELECTED OUTPATIENT SCORES EMERGENCY DEPARTMENT SCORES
These percentages show overall patient satisfaction. These percentages show overall patient satisfaction.
Regional Cancer LeBauer Cone Physican Moses Cone Community Annie Penn MedCenter
Center HealthCare Network Hospital Hospital Hospital High Point
100 100 100 100 100 100 100
95 95 95 95 95 95 95
92.3 GOAL 92.8
90 90 90 90 90 90 90 GOAL
85 85 85 85 GOAL 85 GOAL 85 GOAL 85
84.3 84.3 84.3
80 80 80 80 80 80 80
75 75 75 75 75 75 75
70 70 70 70 70 70 70
65 65 65 65 65 65 65
60 60 60 60 60 60 60
87.2 88.6 89.3 91.6 93.0 90.0 92.3 94.2 91.8 82.4 79.0 74.8 82.9 82.9 79.9 82.6 81.8 79.8 89.6 92.1 83.1
JAN FEB MAR JAN FEB MAR JAN FEB MAR JAN FEB MAR JAN FEB MAR JAN FEB MAR JAN FEB MAR
55 55 55 55 55 55 55
MAY 2011 23
More than 8,000 people now make up Moses Cone Health System, and
the success of the System depends upon the strength of these Nonprofit Org.
individuals. Code U was developed to showcase the strength of our U.S. Postage
Moses Cone Health System PAID
workforce as we strive to provide exceptional care. 1200 North Elm Street Permit No. 195
Code U provides up-to-date news each month for employees and Greensboro, NC 27401-1020 Greensboro, NC
friends of Moses Cone Health System. Comments, story suggestions, Return Service Requested
photos and signed letters to the editor are welcome.
Moses Cone Health System
1200 North Elm Street
Greensboro, NC 27401- 1020
Phone: (336) 832-6516
Fax: (336) 832-7979
TIM RICE President and Chief Executive Officer
TERRY AKIN Chief Operating Officer
CHUCK WALLINGTON Vice President, Marketing
DAWN MARTIN Editor,
Doug Allred, Robert Bessey, Sandra Boren, Sarah Burchette, Genice DeCorte,
LaVern Delaney, Linda Edgerton, Becca Jones, Tommye Morrison,
Sheryl Thornton, Sharon Troxler, Becky Windsor, Cheryl Wolff
Sarah Burchette, Bonnie King, Donna Propst, Sharon Troxler
We serve our communities by preventing illness, restoring health and
providing comfort, through exceptional people delivering exceptional care.
Read ENTRY FORM
Each month, Marketing will draw five entries from the correct responses and
Send your entries via interoffice mail to Marketing, Administrative
Services Building, by May 16. All correct entries will be placed into a
random drawing, and five meal-ticket winners will be announced in the
June newsletter. The contest is open to all employees and volunteers of
Moses Cone Health System. Marketing staff is not eligible. Previous
award five free $6 meal tickets, valid at any Moses Cone Health System cafeteria. winners are not eligible in the calendar year that they won.
The following employees won the contest in April: ANSWERS
Judy Brennan, Secretary, Volunteer Services, The Moses H. Cone Memorial
Hospital; Linda Hennis, Certified Medical Assistant, Employee Health, Wesley 1.
Long Community Hospital; Debbie Sparks, Financial Administrative Analyst,
Health Services; Kim Tassone, Secretary, PICU, The Moses H. Cone Memorial
Hospital; and Camella Wood, RN, Post Anesthesia Care Unit, The Women’s 3.
Hospital of Greensboro. 4.
This month’s quiz:
1. What claims 99,000 lives each year?
2. What will be offered at 8 p.m. May 31?
3. What service can be reached at 832-7007? Department, Campus
4. How can you earn $25?
5. Name one award winner featured in this issue.