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					Progress with documenting a process for
Large User Groups

John Chevers, DANTE
TF-MSP, BELNET
2nd March 2011




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Motivation


 GÉANT has many strengths…..
    Footprint
    Technical expertise
    Cutting-edge technologies
    Global partnerships
    Subsidised connectivity
    Existing connections to R&E institutions

 But…..need organisational processes to maximise leverage
    Account management
    Technical customer support
    Commercial management



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Segmenting the users



                       Which Users?
                        Very Large Users – will always
                        require bespoke handling and
                        unique policy and technical
                        solutions
                        Small users –don’t need pan-
                        European support
                        Large users –are demanding
                        but relatively large in number
                        [–perhaps 50-100 in total?]




                            connect • communicate • collaborate
 Documenting a process




Requirement Gathering   Design   Proposal   Implementation      Operation/Support




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What next?


  Draft Process
      Needs approval by GÉANT management
      Needs buy-in from NRENs
      Needs testing and refining from genuine use-cases

Any solution can only work with the full cooperation of the community




                                                 connect • communicate • collaborate

				
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