Customer Satisfaction Questionnaire by keralaguest

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									                            Customer Satisfaction Questionnaire


Dear Community Partner: We would greatly appreciate your feedback regarding your
satisfaction regarding this recently delivered project. Please complete this form and return it
to the EPICS Program Coordinator, Pam Brown, at the address below. Your specific
responses will be kept confidential, but general information will be used to help us to better
meet your needs and to educate the teams on how to better serve the community through their
projects.

Community Organization:____________________________________________

Project:_____________________________                 Delivered on:____________

Primary community contact for this project:______________________________

Completed by (if different from above):__________________________________


1. What were the project’s objectives that you expected the team to accomplish?




2. Approximately what percentage of the design objectives do you think the design team
   achieved?


3. On a scale of 1 – 5, how close was the final outcome to your initial expectations?

             1                2               3                 4                5
       Significantly                         Met                           Significantly
          below                                                               Above

4. How beneficial do you anticipate this project to be for your organization?

            1                 2               3                 4               5
        Not very                          Somewhat                            Very
        beneficial                        beneficial                        beneficial

5. How would you rate the quality of communication between the design team and you or
   your organization during the project?

            1                2                3                4                5
        Very poor           Poor           Adequate        Very good         Excellent



Please return to Pam Brown, EPICS Program Coordinator, 701 W. Stadium Avenue, West
Lafayette, IN 47907-2045; email: epics@purdue.edu; fax 765-494-0052. Adapted from CSQ
developed by D. K. Sobek II and V. K. Jain.
                             Customer Satisfaction Questionnaire



6. Please rate your satisfaction with the project in the following areas:

                                               Very               Somewhat                 Very
                                            dissatisfied           satisfied             satisfied
                                                 1          2          3          4          5

     a. Quality of appearance of project
     b.Quality of user manuals and
          troubleshooting guides
     c. Timeliness of completion of
          project
     d.Attention to safety

     e. Attention to project user needs

     f. Maintainability

     g.Overall project
     h.Quality of delivery of project
         itself
     i. Follow-up by students after
         delivery

7. How well have the maintenance and upkeep roles of EPICS and project partner identified?

            1                2                  3                 4                     5
      Not addressed                        Adequately                             Very clearly
        by team                         addressed by team                      identified by team

Any additional comments:



___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________
Please return to Pam Brown, EPICS Program Coordinator, 701 W. Stadium Avenue, West
Lafayette, IN 47907-2045; email: epics@purdue.edu; fax 765-494-0052. Adapted from CSQ
developed by D. K. Sobek II and V. K. Jain.

								
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