H. No.-63,1nd Floor
Sector-70, Mohali, Punjab
To work sincerely for the attainment of Organization and Personal Development, also to utilize my
technical skill and Managerial ability to provide result towards to Organization to be best of my
Ability to work in fast paced environment with multi tasking. Strongly be lived in logical thinking.
Good working knowledge of Microsoft, Excel, Access, Word and PowerPoint.
HDFC BANK LTD. July-2008 to 30th sep-2011
Worked in the HDFC BANK on the pay role of ADFC at SCF-50-51, Mohali, Punjab
As a Collection officer.
Handling collections of Credit cards of whole chandigarh portfolio of Hdfc bank.
Handling two agencies of Hdfc bank in which 10 executives are reporting to me.
Responsible for all the documentation of agency and their executives.
Over Achieving the bank targets in every month in write off portfolio in
Customers dispute solve according statement.
Handling dispute cases of credit card for Chandigarh portfolio.
Responsible of preparation for accurate and MIS reports on daily basis.
Initiating legal proceeding through court of law against the defaulters. Who are
unwilling to given the money.
Responsible for all the operational and backend work of the documentation related
to the all the customer’s disputed case of the credit cards.
Responsible for all the documentation of credit cards of customers.
Intelenet Global Services Ltd. March, 2007 to June-2008
Worked with IGSL as a Sr. CSA and providing the customer care services with good
communication skill for Punjab & Haryana Vodafone Customers.
Maintaining the floor in the absence of TL & TM.
Handling the all escalated calls from initiate by Tele callers,
Maintaining the daily basis call records, CSAT reports, AHT reports, etc. of all the
Assisting all the queries of Tele callers with full knowledge of products.
Maintaining all the data records of every Tele callers on performance basis.
Lots of appreciation calls given by customer every month on the basis of better
Kochhar InfoTech Pvt Ltd. Aug, 2006 to Jan, 2007
Worked as a technical support executives (TSE)
Handling the all calls of Delhi and Bombay of Airtel based customers, which are
facing problems in accessing the Internet and GPRS services.
Giving assistance of all the errors faced by customers with good communication
Installation of all products of Data cable, IR and Bluetooth.
Assisting the customers till the connection of Internet with good knowledge of
1) Win performance award from NATIONAL HEAD of HDFC BANK for over
achieving the bank targets in every month on regular basis in hdfc bank.
2) Win the best CSAT award of haryana region for regularly 100% C-SAT in 6 months
Academic Qualification : 10th from PSEB – PUNJAB - 1999
: 12th from PSEB (DAV Collage) - 2001
: B. Sc. (Non-Medical) from GNDU - 2005
Professional Qualification : MS- Word, MS-Excel, MS-Access, MS-PowerPoint,
HTML, Internet & Email
Name : Vishal Deol
Father’s Name : Shri Joginder Singh
Date of Birth : 19th Aug 1983
Marital Status : Unmarried
Nationality : Indian
Date:_________________ (Vishal Deol)