Mission, Vision, Value, Operating Principles
Shared by: BrenelMyers
Purchasing & Stores 1 – 08 - 02 Mission (ca. 1993) Our mission is to provide acquisition expertise and support for our clients to obtain goods and services. We strive to meet our clients needs by providing highly responsive, quality services. (proposed) Supporting UW faculty and staff in successfully meeting the goals of the University by providing high quality and responsive contracting and materials management services to acquire goods and services in a highly ethical manner that encourages a fair and open contracting process. Value Proposition -- Organizations use a Value Proposition to summarize those core, fundamental aspects of what they do or what they offer that sets them apart from others. It is a short statement that focuses on the few key points which make the organization unique and defines its essence, the reasons why someone would want to make use of what that organization offers. It is a statement of “what” the organization does, not “how” it does it, nor the underlying values which are important for getting the job done. The following Value Proposition is proposed for Purchasing and Stores, as a focus for the BSC plan: We use our expertise and knowledge of best acquisition, contracting and material management practices, complex markets and supplier relationships, and external regulations to acquire the goods and services our clients need to accomplish their objectives. We collaborate with our clients in evaluating the risks associated with their acquisitions, and achieve a timely and cost effective outcome. We set a high ethical standard for the conduct of University business, ensure a fair and open acquisition process, and strive to protect the best interests of the University of Washington. We are recognized and appreciated by our colleagues for the value of our expertise and our client/customer relationships in acquiring the goods and services needed to support a premier public research University. Vision We support our customers and clients in acquiring the goods and service that they need: Purchasing & Stores • On a timely basis, offering clients the opportunity whenever possible to place orders directly with suppliers; • Working with our diverse clientele in the ways that are best suited for their needs; • Doing our part to ensure prompt payment to our suppliers. In all of our activities, we strive to ensure high standards of ethics and integrity are followed by all parties, through our own conduct and in our advice to our clients and suppliers. We recognize the diversity in our workplace and co-workers, among our institutional colleagues, process partners, and outside suppliers. We appreciate the benefits and strengths that diversity brings to our programs, and are attentive so that our communications and behaviors support diverse cultural styles of interaction. We are committed to conducting acquisition processes which are fair and open in order to give all interested parties an opportunity to participate in our business. We are part of a complex set of procurement and payment practices, policies and procedures, and we show respect and mutual support in working with our process partners to ensure that our systems and practices are working most effectively for our clients and customers. We are an organization whose members are always learning, in order to: • Build our expertise about acquisitions, contracting, and material management, especially new ideas and best practices that may benefit the UW, and for evaluation of risks that may apply to the items acquired; • Increase our knowledge of diverse and complex markets from which our clients need to acquire a wide range of goods and services; and • Stay current on the external rules and regulations that are stipulated by the funding source, or are applicable to specific commodity acquisitions. We take responsibility for our own professional growth and development, and seek the advice and guidance of senior staff and managers in identifying resources to assist us with our learning. We recognize that each member of our department contributes to the successful performance of our overall goals and operations, and we treat each other with respect, sharing our ideas for how we can improve our own performance and that of our team and department. Strategic Themes We will pursue our Mission and Vision by emphasizing three themes which guide our day to day activities towards achieving our strategic goals: Innovation Purchasing & Stores We will support the needs of our clients by developing and applying new purchasing methods and tools. Relationship Management We will satisfy our clients by being accessible and non-adversarial, treating each client with courtesy and respect. We will focus on building relationships that are collaborative and win-win. We will provide exceptional customer service, working with each client to share our expertise in order to achieve the client’s need and objectives. Operational Excellence We will offer cost effective solutions for all client groups, in order to support the achievement of our clients’ goals. Basic Principles Purchasing and Stores is part of the Business Service division, one of the units reporting to the Executive Vice President. We will strive to make our goals and priorities to be consistent with and supportive of those of the EVP and Business Services. Primary sources for those basic, guiding principles include (and copies are attached): • Executive Vice President Mission and Vision • Business Services Mission • USER Project Principles • Operating Principles (formerly BPS - OIP) Purchasing & Stores PURCHASING & STORES OPERATING PRINCIPLES The principles as stated are consistent with our goals and seem fairly timeless. The current Operating Principles have proven worthwhile and have stood the test of time. They have been useful tools when explaining to staff who we are and some of the thing that are important to the department. It is good to have ideals and be reminded why we continue to support the University. Using the Client Focus principles in job interviews lets applicants know how important these are for us, and has generated some thought provoking discussions. The principles serve well for both internal and external standards. Internally, they give staff a positive statement of why we are here and how we seek to serve our clients; they are excellent to give new employees an understanding of our goals, and for all staff to be reminded to strive for each day. Externally, they communicate the important qualities that our clients may expect when they work with us. Departments may wish to adapt or expand upon the operating principles/values of Business Services group, provided that department values do not conflict with those of Business Services. CLIENT FOCUS Our primary goal is to support clients in achieving their University mission. Our focus is on our clients, not on ourselves or the external agencies that impose regulations on us. We invest time to understand our clients’ needs and problems, and we work with our clients as a team to meet their needs. We endeavor to establish a rapport with our clients, and we aim to maintain long term relationships with them. We work to inform our clients so that they understand our systems, internal operations, and external constraints; we actively seek solutions and new approaches to fulfill their needs. Client visits are an integral part of our activities, and we regularly meet with clients to learn about their programs and exchange information. Purchasing & Stores Client feedback is and important component in assessing our operations, and we regularly include our client in the evaluation of our services. STAFF FOCUS Our success is dependent upon our staff, and we value and recognize their skills and accomplishments. We emphasize team work and communications--- within units, across departments, and especially with clients--- in identifying problems, alternatives, solutions, and implementing changes. We are committed to supporting a learning environment for our staff, encouraging their creativity, and promoting their ongoing professional development. We recognize the importance for our staff to have an understanding of how the overall systems and processes work; we strive to share knowledge about each work group with others within our organization. We value communications with our staff, and we appreciate that good communications requires us to be active listeners in order to hear from our staff in a variety of ways: regular meetings of the work groups; ongoing feedback and evaluation; information sharing; daily verbal communication among co-workers. We trust our staff to serve their clients and exercise good judgment. We believe humor and fun are an essential part of work. COMMUNICATION We actively seek better communications with our clients and our peers throughout the institution. We communicate with our clients in a variety of ways, including: Advisory committees Working committees, project teams Written correspondence, emails, brochures, letters Large and small group forums Training sessions One-on-one conversations Printed media such as University Week New technologies, such as WebPages Purchasing & Stores We strive for consistency in our responses to clients, and demonstrate that quality service is important to us in our actions and communications. We build effective working relationships and communications with external partners and resources, participating in administrative groups and teams to benefit the University, and with agencies whose regulations impact our clients. WORK PROCESS We make decisions based on our shared values, missions, principles and resources. We focus on improving our systems, processes and procedures, by seeking out trends and technologies in the business environment, especially best practices from other institutions, of higher education, that will enhance the efficiency and effectiveness of operations for ourselves and our clients. We take action because it serves our clients, using our expertise to comply with external rules without hindering or diminishing what our client needs to achieve. We strive to reduce the complexity of our services and to simplify processes, and we design new processes focused on client needs. We expect that there will be crises, and make time for our clients’ unanticipated needs and priorities. We encourage innovation and creativity in development of new systems, challenging that status quo and questioning assumptions in order to accomplish the client’s goals most effectively.