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					Customer Care Manager

Profile

We are seeking an experienced Customer Care Manager to provide a positive customer
experience for our demanding fashion savvy customers. You should bring technical and
relationship management knowledge to build the processes required to run a multi-channel
customer service platform in a fast pace retail environment. The ideal candidate is a self-
managed, hands-on individual with customer support experience across different products.

Responsibilities

         Assist in setting up the customer service process including FAQs and scripts for inbound
          and outbound call handling.
         Grow and manage a customer care team.
         Act as the primary point of contact for all customers, providing support before, during
          and after sale events on multiple support channels.
         Handle customer issues and complaints in a professional manner and achieve successful
          resolutions.
         Liaise between the customer and internal departments such as distribution and technical.
         Collate customer feedback and provide to management in order to develop and improve
          the shopping experience.

Requirements

         3-5 years experience in customer service management, supporting various products
          through multiple channels preferably in a luxury retail environment
         Exceptional communication skills, both verbal and written
         Ability to build and lead a team effectively
         Demonstrated attention to detail and highly organized
         Proven ability to develop and analyze reports and draw conclusions and
          recommendations
         Flexible, receptive to change as well as excellent work ethic to deliver the best
         Proven retail experience in a luxury goods environment strongly preferred
         Experience with Microsoft office applications
         Previous experience of a CRM system or similar a plus

Location: New Delhi
To Apply: Email your resume, cover letter and portfolio to careers at carrer@djeansonline.com
Senior Buyer

Profile

We are seeking two experienced buyers who have the technical and practical knowledge of the
buying process in a related retail environment. The ideal candidate will have experience in a
discount retailer, be a proven self-starter who has an eye for trends, as well as a business mind
for the inner workings of the changing fashion world. A passion for luxury goods and a “can do”
approach are musts.

The buyers will collaborate with various internal teams and external vendors to create the
product selection that sets djeans apart. The buying team will develop business strategies that
drive sales through the assortment of products selected, pricing, promotion and ROI.

Responsibilities

         Identify and form relationships with the most sought-after brands across RTW and
          accessories
         Oversee the entire buying process including 1) negotiating terms, 2) placing purchase
          order, 3) acquiring creative assets, 4) setting up SKUs, 5) approve final sale listing
         Keep direct contact and grow relationships with each brand partner
         Keep and maintain all stock list and contact with factory from time to time
         Maintain and report on Open-to-Buy
         Develop a seasonal plan that utilizes historical performance and current business data
         Analyze sales information in order to identify opportunities to increase sales and improve
          margins
         Monitor and meet financial goals
         Work closely with brands partners to decide how products should be shot and styled for
          presentation online
         Plan sample collections from brands, and coordinate return of samples
         Manage and train junior buying staff

Requirements

         3-7 years buying experience in discount retailer; e-commerce experience a plus
         Experience in RTW and accessories with established national and international
          relationships
         Experience in retail merchandising planning
         Must be flexible and versatile in a fast growing, results-oriented environment
         Exemplary communication, negotiation and selling skills
         Strong understanding of merchandising financials, retail math and the ability to manage
          profitability
         Strong product sensibility and ability to interpret fashion trends
         Ability to lead team effectively and create an exciting workplace
         Experience with Microsoft office applications especially Excel
Location: New Delhi
To Apply: Email your resume, cover letter and portfolio to careers carrer@djeansonline.com




Social media manager

The ideal candidate is a go-getter who has experience and creativity in building brand
recognition, driving awareness and buzz through social media (ideally in the fashion & start-up
space). You are a wave maker on a limited budget and have in-depth knowledge about social
media channels such as Twitter and Facebook and search optimization. You are highly
motivated, results driven, analytical and have a proven track record. Get in on the ground floor of
a new venture and play a key role in accelerating its growth and market leadership.




Responsibilities

       Define and execute social media strategy including awareness and buzz generation on
        social networks, discussion boards, blogs and other influencer groups
       Ensure corporate web site is search engine optimized
       Track, optimize and report on strategy performance to the senior management team
       Keep abreast of current social media and SEO trends and developments
       Identify current and future opportunities and develop strategic plans for implementing
        social solutions
       Perform basic budget management and forecasting

Requirements

       Bachelor's degree in Marketing, Communications, Advertising
       Minimum 1-2 years experience with developing and executing social media marketing
        plans and buzz generation
       Excellent English communication, writing and analytical skills
       Ability to work independently or with groups
       Management experience a plus

Location: Delhi (Noida)
To Apply: Email your resume and cover letter to careers at carrer@djeansonline.com

				
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posted:1/26/2012
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