Interview Question Interview Questions Every Manager

Document Sample
Interview Question Interview Questions Every Manager Powered By Docstoc
					Interview Questions Every Manager MUST Ask!

Employee engagement begins with the recruitment process. If we get this element of the engagement
journey right, then engaging employees is easy!
The biggest mistake managers make during the recruitment process is that we hire based upon skills and
experience. But skills can be taught and experience can be obtained. The best way to recruit people that
have a higher chance of being engaged is by recruiting for attitude. And yet, almost every interview guide
doesn't have any questions that help to ascertain someone's attitude.
That's where the LMNOP Attitude Rainbow comes into play. This is a model I've used in many
organisations that has proven to recruit people who have a better attitude. This is how it works. Each letter
of the rainbow represents a unique aspect of attitude. If you implement just one question during the interview
process that addresses each one of these five attitude elements, you have a substantially higher chance of
recruiting someone with a terrific attitude.
The five elements of the LMNOP Attitude Rainbow are:

         Learn: People who have a passion for the learning process.

         Motivate: People who are self-motivated and can also motivate others.

         Natural: People who are pleasant, nice, and friendly.

         Optimistic: People who embrace change and see the positive side of life.

         Proactive: People who go the extra mile for their employer, their peers, their customers, and
   themselves.
To assist you in developing questions to incorporate in your interviews, the following provides you with some
examples for each element of the LMNOP Attitude Rainbow. Feel free to use these or to modify them to suit
your needs.
Learn

         Give me an example of a time when you had to absorb complex information. How did you go about
   learning it?

         What is your preferred learning style? How do you incorporate this at work?

         Tell me about a work-related mistake you've made and how you learned from this?

        What's the one biggest learning lesson you've had so far in your working history? What were the
   circumstances that led to this learning lesson?

        What sorts of things do you do outside of work to help you be better at your job? Are you a member
   of any industry associations?

Motivate

        Tell me about a time when you worked on a task that was quite repetitive and structured. How did
   you maintain your focus and your enthusiasm?

        What would you do in a situation where you had a manager who wasn't interested in motivating
   you? How would you motivate yourself? Tell me about a time when this happened to you.

       Tell me about a time when you had to persuade a peer or influence a manager to do something.
   How did you go about doing this?
        Give me an example of a time when you attempted to do something but failed. How did you
   overcome this situation? Did you try again? What were your thoughts?

         Tell me about a time when you had to motivate other people. How did you do it? What was the
   result? What was the impact to the business?

Natural

           Tell me about a situation where you went out of your way to help a colleague. What made you do
   this?

        Give me an example of a time when you worked within a team that was dysfunctional and wasn't
   operating effectively. What did you do to make things better?

         How do you deal with difficult people? Think about the most challenging colleague you've had and
   tell me how you handled working with this person.

         Give me a specific example of a time when you were involved in a workplace conflict. What actions
   did you undertake to resolve the conflict?

         What types of people do you prefer to work with? Which kinds of people do you like working with
   the least? Why? How do you make yourself cope with people you don't like? How do you handle people
   that don't like you?

Optimistic

         Tell me about a time when everything around you was going wrong. How did you deal with the
   situation?

        Tell me about a time when you worked in an environment that was inhabited by people with a
   negative attitude. How did you react and deal with this?

        How do you handle stress and pressure? Give me an example of a time when you displayed these
   characteristics.

       Tell me about a time when your manager asked you to do something with which you did not agree.
   How did you react?

           What types of things make you angry? How do you react? What types of things make you happy?

Proactive

         Tell me about a recent process improvement that you initiated and implemented. What made you
   do this?

        Give me an example of a time when you went beyond the call of duty to help a customer. What
   motivated you to take this action?

           How well do you adapt to new situations? Tell me about a time when you were thrown in the deep
   end.

         What's been your greatest achievement so far? What were the steps you took that helped you
   attain this milestone?

         Tell me about a time when you saw a potential problem on the horizon. What did you do to prevent
   this problem from occurring? How did you recognise that the problem was going to occur in the first
   place?

				
DOCUMENT INFO
Shared By:
Categories:
Stats:
views:49
posted:1/24/2012
language:English
pages:2
Description: Interview Question