CASS and CASSlink Workshop Presentation

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CASS and CASSlink Workshop Presentation Powered By Docstoc
					    IATA CASS
CASS and CASSLink presentation – Tel Aviv
              July 20, 2011
                Rod Best
              Yaniv Sorany
     Agenda

1.   CASS Introduction
2.   CASS Rules
3.   CASS Operational Procedures
4.   CASSLink
5.   CASS Products & Solutions
6.   IATA Customer Portal
7.   Q&A
CASS Introduction



        3
What is the Cargo Accounts
Settlement System - CASS?

 Industry settlement system
 IATA neutral service
 Serving the industry for over 30 years
 Built on global standards
Pre-CASS:          Complex…..duplicated…..costly…..difficult to manage




    Airline A                 Airline B                   Airline C




F/Fwder         F/Fwder        F/Fwder          F/Fwder           F/Fwder
                       CASS

   Airline A            Airline B            Airline C


                     IATA CASS OFFICE




F/Fwder    F/Fwder       F/Fwder        F/Fwder   F/Fwder
               1.AWB Data


  Airlines                                    Frt Fwder
                                 2.Invoices


                       IATA CASS                  3.Remittances
                        OFFICE

4.Settlement
                                                  CASS
                                                  Manager
                                                   Local
               5.Discrepancies                    (Mediator)
Benefits to Forwarders         Simplification
                               1 invoice
                               1 payment

                  Standard Output Documentation
                             Economies of scale
                        Improved industry
                        discipline
                                     Improved dialog
  On-line dispute   e-output
 resolution                          with airlines
                 Easier reconciliations
 CASS Export                        Austria
                                    Belgium & Luxembourg
                                                                                                  Australia
                                                                                                  Bangladesh
                                    Bulgaria                                                      Cambodia
  Countries                         Central Europe (CZ, PL, HU, SK)
                                    Cyprus
                                                                                                  Chinese Taipei
                                                                                                  Fiji
                                    France                                                        Hong Kong
 Argentina                          Germany                                                       Indonesia
 Brazil                             Greece                                                        Japan
 Bolivia                            Ireland                                                       Malaysia
 Canada                             Italy                                                         New Caledonia
 Chile                              Malta                                                         New Zealand
 Colombia                           Mauritius                                                     Pakistan
 Costa Rica                         Morocco                                                       Papua New Guinea
 Dominican Rep.                     Netherlands                                                   China People’s Republic
 Ecuador                            Nordics (DK, FI, NO, SW)                                      Philippines
 Mexico                             Baltics (EE, LT, LV)                                          Singapore
 El Salvador                        Portugal                                                      South Korea
 Guatemala                          Romania                                                       Thailand
 Panama                             Spain                                                         Vietnam
 Peru                               Switzerland                       Egypt
 Uruguay                            Turkey                            Gulf (AE, BH, KW, OM, QA)
 USA (CNS)                          United Kingdom                    Israel
 Venezuela                                                            Jordan
                                                                      Kenya
                                                                      Mauritius
                                                                      Morocco
Possible expansion in the                                             Saudi Arabia
future to:                                                            South Africa
Ethiopia, India, Russia, Ukraine,                                     Tanzania
Lebanon                                                               Tunisia
                                                                      Uganda
                                                                      Yemen
CASSLink in 2010, The Export facts
CASSLink EXPORT today:
   83 CASS Export Countries
   3.823 Airline Representations (+ 10%)
   330 General Sales Agents (+ 14%)
   18.319 Agent IATA codes (HQ) + 12.139 branches
   19.335 Enabled Userid's (+ 16%)
   50.330 Loaded billing files (+ 2%)
   3.434 Billing period processes (+ 19%)
   1.890.850 Fiscal Invoices (+ 6%)
   Created 423.760 PDF, 89.839 HOT, 106.116 XLS
   285.844 e-signatures
Total Export UTP’s 2007-2010
1,800,000
1,600,000
1,400,000
1,200,000
1,000,000
  800,000
  600,000
  400,000
  200,000
        0

                                                      AUG
                                    MAY
                  FEB
            JAN




                              APR
                        MAR




                                                JUL




                                                                  OCT
                                                            SEP


                                                                        NOV
                                          JUN




                                                                              DEC
                  2007        2008        2009        2010
Questions



            12
CASS Rules



    13
If you follow the rules it removes all doubt that
things might go wrong….
   Key CASS Rules
Applicable Cargo Agency Conference Resolutions –

 Resolution 851 – Cargo Accounts Settlement System
 Resolution 853 – CASS Import & Terminal Charges
 Resolution 801r – Reporting and Remittance Procedure
 Antitrust Exemption for CASS Israel
  Key CASS Manuals

CASS Technical Specifications Handbook
ISSSP Manual
CASSLink User Manual
Questions



            17
CASS Operational
  Procedures



       18
   CASS Participants
 IATA Member Airlines
 Non-IATA Airlines
 General Sales & Services Agents


 IATA Cargo Agents
     CASS Participation Details Form.
     Joining Fee – free of charge


 CASS Associate (non-IATA Cargo Agents)
       Sponsor CASS Airline
       CASS Associate Agreement
       CASS Participation Details Form
       An Annual fee of CHF 465.00 (joining fee will be waived in 2011)
   CASS Billing Period

 Billing Period means a period for which processing take place and
  billing report make available.
 There are twenty-four (24) Billing Periods each calendar year. i.e.
  two (2) per month.
 The Billing Periods are: 1st to 15th and 16th to last day of month
 In principle billing reports will be available within five (5) working
  days after closing of the billing period.
     CASS Remittance

 Payment by Agent to CASS for billing of AWB’s, CCA’s and DCM’s.
 The Remittance day is 30 days after closing of billing period.
  e.g. for billing period 1-15 Aug, the remittance day is 15-Sep with
  good value as published in the CASS Reporting Calendar.
 Payment in Electronic Fund Transfer only.
 Payment in US Dollar only.
   CASS Correction Period

 A Correction Period is an additional processing used to correct
  billing error in the initial billing production.
 1 Correction Period per Billing Period
CASS Reporting Calendar
     Billing Error Procedures
     (Pre Billing Query Deadline)

        One Agent     Agrees wrong billing charge      One Airline




The correction will automatically be processed in the current period OR it
                  will be handled by airline’s DCM/CCA.
Billing Dispute Procedures
Pre Remittance
One Agent      disagrees on amount      One Airline




            Billing Dispute Procedure
           Billing Dispute Procedures
           Pre Remittance Dispute

1. Agent to notify the relevant airline up to three (3) days prior the published
   remittance date.

2. Agent to notify IATA up to three (3) days prior the published remittance date
   by E-Mail to: info.il@iata.org

3. The airline will be entitled to act, exercise its right under the law in relation to
   the disputed cargo agent
Sample of CASS Billing Dispute




                             Agent to notify IATA up to three (3) days prior
                                the published remittance date.

                                 1. Send e-mail to: info.il@iata.org
                                 2. E-Mail Subject: CASS Dispute
                                    15SEP11 (the remittance date)
                                 3. Attach the billing dispute notification
                                    sent to each airline.
         CASS Bank Instructions
Funds transfer to IATA CASS Hinge Account with Citibank Tel Aviv should be in the
form of MT103 (“Single customer Credit Transfer”).


In order to receive full value transfer, the remitting bank must specify the details of
charges as “OUR” in order to remit the Net amount.

The payment should be received to Citibank Tel Aviv via our USD correspondent
Citibank New-York as follows:
Field 56 (Intermediary Institution): CITIUS33
Field 57 (Account with Institution): CITIILIT
Field 59 (Beneficiary customer): 620035173
                                  IATA CASS Hinge Account
Field 71 (Details of charges): OUR
Field 72 (Sender to receiver information): unique identification IATA Code (374XXXX)
Questions



            29
CASSLink



   30
What is CASSLink?

CASSLink is IATA’s web-enabled solution for global cargo
processing of Airlines documents – Air Waybills and correction
documents (CCA’s & DCM’s) for billing to IATA Cargo Agents
and CASS Associates participation in Cargo Account settlement
System – CASS.




                              31
  CASSLink -
Set-up for Agent



       32
       CASS
     Operation
     Master File




33
     Agent Master
         File


     •   Agent Code
     •   Name
     •   Address
     •   Web-site
     •   Contact
     •   Email, etc
     •   VAT




34
         Report
         Options


     •   Hot File
     •   PDF
     •   XLS
     •   Email
         recipients




35
     CASSLink
     Agent User
       Set-up
     •   Unique
         Username that
         identifies the
         Agent and the
         User
     •   Email address
     •   CASS
         Operations
     •   Individual
         functions/servic
         es assigned
     •   Agent locations
         linked
36
Questions



            37
CASSLink: Getting started
https://casslink.iata.org


The CASS Management will allocate
a Username and Password to all IATA
Agents and CASS Associates.




        Secured web-based
        platform 24/7
CASSLink Home Page
  CASSLink
Output Services



       40
      CASSLink Output Services
      Output Agent
 The Output option allow agents to view the project amount to be
  Invoiced and to download his Cargo Sales Invoice and Billing
  Statement after the report produced in CASSLink.

 Agent Output reports may be in three (3) formats:
     PDF
     Excel Spreadsheet
     HOT File (text file)
Agent Invoice




     42
AWB Data Capture



       44
AWB Data Capture - Options




            45
   CASSLink – Invoice Report Codes
What do the 2-letter codes on the CASSLink Invoice
mean?
AD - Add Record (used of CCR/DCR record line)
DL - Deletion Record (used for CCO/CCO record line)
NC - No Commission paid on Weight/Valuation Charge
LT - Late Submission (AWB Execution Date in previous Billing Period)
SR - Service AWB (system will process the shipment even if no weight
      charge is shown)
VD - Voided AWB

                                  46
      CASSLink Output Services
      AWB History
 The AWB History option allow agents to search of any Air
  Waybill processed in CASSLink.

 Simply enter the AWB number, select the airline and then click
  search to find the record.
Sample AWB History screen
Questions



            49
    CASSLink
Correction Services




         50
                        CASSLink Correction Module

     What happens when an agent receives their CASSLink invoice and discovers an error. How
     do they request a correction?
     The CASSLink Corrections Services module is an important component of the CASS Billing
     process. The central component of this is the ability for the agent to request a correction
     “Online”.
     Airlines have the opportunity to address any correction request in three ways.
1.   Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink
     (in the same way as AWB’s), or
2.   Enter an Online Correction, if on-line corrections have been activated for the particular carrier.
3.   Approve a Request for Correction entered by the agent, if on-line corrections have been
     activated for the particular carrier.
     This presentation follows this third option, from the entry by the Agent, to Acceptance of the
     Correction by the Airline.
When a billing error is
identified by the Agent, the
Agent may elect to use the
“Correction Services - Add
Correction” menu to enter a
“Request for correction”




Enter all details – Agent,
Airline, AWB number and
select “New”
Sample Online Correction page




                                    Invoice data (as billed)
                                    is auto-populated in the
                                    “Original/Incorrect”
                                    portion of the
                                    Correction document


                                     Corrected data is
                                     entered by the
                                     agent, including a
                                     “Reason for
                                     Correction” and
                                     taxes, charges etc.


                                    Check the corrected amount

 When the correction details have
 been entered correctly, select
 “SAVE”
     Correction
     Request is
     saved by the
     Agent and
     waiting for
     Airline
     response




54
When the Request for
Correction has been Saved
by the Agent, the Airline is
alerted that they have an
unapproved correction

The CASSLink “Home” page
alert to the Airline is only
displayed when there are
Unapproved (Pending)
Corrections awaiting action.
By clicking on this message,
the User is taken to the “View
Corrections” screen
automatically.


The Airline contact will also
be notified by email if the
Correction Request is
Pending overnight
Airline goes to
“View
Corrections” to
view all
                  Click on “Show”
unapproved
                  to see the
Corrections
                  correction
                  request details




The list may be
sorted by
clicking any
underlined
column
Heading –
Value, Entry,
Agent, AWB etc
Accept: The airline accepts the
online correction and the system
generates the correction record


Reject: The airline refuses the online
correction, and gives a Reason for
rejection


Airline Handled: The airline accepts
but will handle it through its own
cargo accounting system (usually via
billing file)

Amend: The Airline agrees a
correction is warranted, but not with
the amount requested by the agent



Note:
Only a User that has “Approve
Corrections” access in their User
profile can perform these functions
Correction Services – What to do




               58
          Automatic Approval of Corrections

From 01 October 2009, Resolution 801r has been amended to
allow the provision for CASSLink to “Accept” corrections entered
by an Agent that are not “Actioned” by the Airline before the cut-
off date.


What constitutes “Action” by the Airline?
Accept, Reject, Amend or Airline Handled are all acceptable
responses to a correction request.
                       How Auto-Approval works

  Example:
  Billing Period processing – 24 Aug, output available on 25 Aug
  Query Cut-Off Date – 31 Aug
  Airline Response Deadline and Correction Period processing – 7 Sep




                                                                                     Agent
Period                                      Agent Query                            Remittance
 End                                          Cut-off
                                   4 days                                 4 days

                  Billing Period                           Airline response &
                   processing                             Correction processing
View Corrections
Questions



            62
CASSLink Stock Management
     “A Global Solution’’
     CASSLink Stock Management
 Available to all Airlines and agents participating in CASS
  Export
 Activation is straightforward and simple
 The service is available 24 x 7
 Airlines control the allocation of their Stock numbers
 Airlines pay to use Stock Management, for Agents it is
  free
Advantages of using Stock Management
No more last minute phone calls to Airlines requesting
 NAWB numbers
No more lost fax’s requesting or advising NAWB
 numbers over the telephone
No limitation on system access for Users
Set-up by Airlines based on customer
 usage/requirements
  Stock Management
  Getting Started…what does the Agent need to do

 Nominate email contact (up to 3) for stock allocation
 Contact you CASS airline for activation
 Request AWB stock where the airline has entered a “Standard
  Allocation” to the appointed agent
Agent Requests Stock
Email notification to Airline and Agents
Questions



            72
CASS Products and
    Solutions
CASS Output Reports
   HOT and XLS
CASSLink – HOT File
The Hand Off Tape (HOT) is so called because originally, this
file was made available to all users on a magnetic tape floppy
disk. The term as stuck and the universal generic term for the
flat or text (.txt) billing file is HOT file.

The HOT file is used by agents to reconcile the billing data in
the accounting system.

The HOT file can be emailed to a nominated email address, or
download form CASSLink.

The resulting HOT file output contains a string of data as below:
                                75
Sample HOT File




                  76
CASSLink – Excel File

In addition to the HOT file, a spreadsheet “.xls” (Microsoft excel
format) file is also available to agents.

The XLS file contains Billing and Invoice summaries.

The resulting XLS file output contains a string of data as below:




                                 77
Sample XLS File




                  78
  CASS Route Analyser


Understand your business and your markets
  CASS Route Analyser


Understand your business and your markets
  CASS Route Analyser


Understand your business and your markets
  CASS Route Analyser


Understand your business and your markets
   CargoLink

The Cargo Industry
Business Directory

    Are you Listed?
   CargoLink

The Cargo Industry
Business Directory

    Are you Listed?
CargoLink


 Are you Listed?
Questions



            86
IATA Customer Portal
IATA Customer Portal
The IATA Customer Portal provides you with a single point of access to
information on Cargo Agent Accreditation and CASS Operation.

Visit our Resource Center for manuals, calendar, reporting of standards,
administrative forms and other useful information.

For further information, kindly Log an Enquiry in our Customer Portal and
this enquiry will be answered with the highest priority by one of our
representatives.

International Air Transport Association
Trade Tower Building, 8th Floor
25 Hamered Street, Tel Aviv
Customer Portal: http://www.iata.org/cs
E-Mail: info.il@iata.org
Customer Portal web-page
Thank You!

				
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