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Business Process Models for VDOT A Case Study on Metropolitan

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					                                                      University of Virginia
                                                      Systems and Information Engineering




         Business Process Modeling for a Highway Agency:
         A Demonstration with Planning and Programming Activities


         Andrea E. Aliberti
         Jef Benbanaste
         Seon-Ho Choi
         Isabelle Estripeaut
         James J. Perry
         Daniel J. Streufert

         Presented to the SEAS Undergraduate Research and Design Symposium
         Charlottesville, Virginia
         May 5th, 2005



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                                                    University of Virginia
   Agenda                                           Systems and Information Engineering




      • Overview
      • Case 1 – MPO Process
      • Case 2 – Urban Programs
      • Case 3 – Secondary Roads
      • Technical Extension 1 – Software Applications
           Supporting Business Processes
      • Technical Extension 2 – Simulation
      • Conclusion and Future Work
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                                                    Systems and Information Engineering




         Overview




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   Motivation                                                 Systems and Information Engineering




                                                    Source: Virginia Department of Transportation 2005


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   Motivation                                               Systems and Information Engineering




                       US Department of Transportation
                   Statewide Transportation Improvement Program (STIP)




                  Virginia Department of Transportation
                                Six-Year Improvement Program (SYIP)


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                                                               University of Virginia
   Motivation                                                  Systems and Information Engineering




                                                    Source: Virginia Department of Transportation 2005


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   Motivation                                       Systems and Information Engineering




                                                               Source: Deloitte and Touche 2004

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   Motivation                                       Systems and Information Engineering




                                                               Source: Deloitte and Touche 2004

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                                                    Systems and Information Engineering
   Mission Statement

   Improve communication, reduce costs, and
   increase scheduling effectiveness through a
   demonstration of business process modeling for
   planning and programming activities of the
   transportation agency.




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                                                      University of Virginia
                                                      Systems and Information Engineering
   Methodology

   IDEF (integrated definition) –
   a graphical representation of a
   business process that exhibits
   the activities and their
   interdependence that make up
   the business process to any
   desired level of detail.

                                                    Source: Computer Associates 2005




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                                                                  University of Virginia
   Methodology                                                    Systems and Information Engineering




          Gather                                      Organize                    Improve
    Information from                                Information                   business
       reports and                                   with IDEF                processes and
        interviews                                   modeling                 IT coordination




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                                                               University of Virginia
   Methodology                                                 Systems and Information Engineering




                                                    Activity




                                                                                    Source: idef.com 2005

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                                                                                                                            University of Virginia
    Methodology                                                                                                             Systems and Information Engineering




 MPO Process
 Initials                                                                                                    Title of
    of                                                     *                                        BPWin responsible   Key                                           External
 Author     Activity       * Inputs      * Controls    Mechanisms * Outputs            Objective   Diagrams person(s) Decisions Duration Transcripts Miscellaneous     Links

        CMAQ             Project                       Currently
        Allocations      requests;                     using pdf        Local                                              none really -
        (Congestion      proof of                      files; in        projects                                           lots of                 Interview-
 SHC -  Mitigation and   environmenta money;           future, maybe    allocated     Get projects         Joshep          politics      year-long Joshep            http://www.h
 092404 Air Quality)     l benefits   legislation;     database         funds         implemented n/a      Paulus          involved      process Paulus              rpdc.org/
        RSTP
        Allocations                                    Currently
        (Regional                                      using pdf        Local                                              none really -
        Surface                                        files; in        projects                                           lots of                 Interview-
 SHC -  Transportation                                 future, maybe    allocated     Get projects         Joshep          politics      year-long Joshep            http://www.h
 092404 Program)                                       database
                         Project requests
                                        money; legislation;             funds         implemented n/a      Paulus          involved      process Paulus              rpdc.org/
                         Existing
                         research,                                      Final
                         Accident                      External         planning                                           What
                         records,                      contractors,     document                                           projects to
                         Observations Stringent        established      sent to                                            do research
                         of elements requirements procedures            planning      Get planning                         / prepare
 IE -   Planning         that might     for planning for submitting     division of   documents                            documents Year-long Interview-Bill
 092904 Documents        affect project documents      plans            VDOT          approved     n/a     Bill Albright   for         process Albright

                                                        1) funding
                                                        directly from
                                       legislation that government;     the source                                         how to
                                       restricts        2) funding      of funding                                         allocates
 IE -   Managing         projects that control over from fed to         for each   Get funding                             monetary    year-long Interview-Bill
 092904 Funding          need funding funds             state to MPO    project    for projects    n/a     Bill Albright   resources   process Albright




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                                                    Systems and Information Engineering




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                                                    Systems and Information Engineering




         Case 1: Metropolitan Planning
         Organization Processes




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                                                    Systems and Information Engineering

   Primary MPO Activities




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   Funding Allocation Process                       Systems and Information Engineering




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                                                    Systems and Information Engineering




         Case 2: Urban Programs




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   Urban Program Activities                         Systems and Information Engineering




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                                                    Systems and Information Engineering




         Case 3: Secondary Programs




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   Primary Processes                                Systems and Information Engineering




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   Work Session Sub Processes                       Systems and Information Engineering




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                                                    Systems and Information Engineering




         Technical Extension 1:
         Software Applications Supporting
         Business Processes




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                                                     University of Virginia
   Software Applications                             Systems and Information Engineering



   Supporting Business Processes

        •Document Management Software
           •Hummingbird DOCS Open
           •Kofax Ascent Capture
           •Adobe Acrobat Capture Cluster

        •Planning and Programming Software
           •Hummingbird Enterprise 2004 – Workflow

        •Business Process Management Software
           •FileNet Compliance Framework
           •FileNet Business Process Manager




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                                                    Systems and Information Engineering




         Technical Extension 2: Simulation




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                                                    University of Virginia
   Probabilistic Simulation of                      Systems and Information Engineering


   Schedule and Cost




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                                                    Systems and Information Engineering




         Conclusion




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                                                    University of Virginia
   Conclusion                                       Systems and Information Engineering




      • Improve communication among stakeholders,
        federal, state and local governments in the
        development and implementation of
        transportation plans and programs

      • Reduce cost of project planning and programming

      • Improve scheduling of planning and
        programming


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   Conclusion                                       Systems and Information Engineering




      • Project prioritization proposal

      • Monitoring and simulation proposal

      • Risk assessment incorporated into IDEF




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      Acknowledgements                                    Systems and Information Engineering




          Sponsors:

          •Virginia Department of Transportation
              –Transportation and Mobility Planning Division
              –Programming Division
              –Information Technology Applications Division
          •US Federal Highway Administration
          •Virginia Transportation Research Council

          Participants:

          •Virginia Department of Rail and Public Transportation
          •Virginia State Corporation Commission
          •Utah Department of Transportation



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                                                                     University of Virginia
      Acknowledgements                                               Systems and Information Engineering



      Steering Committee:
                 Marsha Fiol                          Jerry Sears             Ellett Pollard
                Charlie Rasnick                      Ben Mannell             Barbara Turner
                  Murali Rao                         Chad Tucker              Russ Neyman
                  Ken Myers                            Joe Runk              Wayne Ferguson


      Interviewees from VDOT Divisions and MPOs:
               Jennifer DeBruhl                     Kathy Henley             Bill Pulkowski
                   Ken Lantz                        Deborah Grant             Larry Hagan
                  John Nahm                          Gene Wells              Bill Allbright
                 Amy Costello                        Joe Orcutt             Reginald Beasley
                  Frank Dunn                        Ahmet Anday              Joseph Paulus
                 Rob Walters                         Dick Jones
                  Craig Ahlin                       Michael Hester


      Graduate Student Advisor: Rachel K. Jennings
      Technical Advisor: Professor James H. Lambert


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