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The Toll Roads VIEWSLETTER A Publication of the Transportation Corridor Agencies DECEMBER 2010 FISCAL YEAR 2010 ANNUAL REPORT FEATURES AMAZING EMPLOYEES TCA has incredible employees who not only are committed to keeping people moving, but have interesting hobbies and lives outside of the workplace. Tom in Engineering spent a year in Rwanda building the city, Fred in Facilities restores award-winning classic cars and Barbie in Communications has visited 46 countries as part of the Peace Corps. Fiscal Year 2010’s Annual Report shares these stories, and others, with readers so that they will know a handful of the people who work daily to make their commuting life free-flowing with less stress. View the report here: thetollroads.com/home/AR10/index.html. FISCAL YEAR 2010 ANNUAL REPORT HAVE YOU ENTERED TO WIN $1,000 IN TOLLS? November marked the start of The Toll Roads’ new giveaway program that will credit $1,000 in tolls to one lucky registered FasTrak® account each month. Trips began being tracked on Nov. 1 and, after the end of the month, entries will be compiled and one winner will be selected. The first winner is expected to be announced in mid-December. Monthly drawings will take place until the promotion ends on June 30, 2011. That’s $8,000 in tolls to be awarded! TCA FasTrak accountholders must register their account at TheTollRoads.com/1000 only once to be automatically entered to win every time they drive the 73, 133, 241 or 261 Toll Roads. The more they drive, the more times their account number is entered into the drawing. More than 40,000 customers have already registered their accounts. Don’t already have a FasTrak account? Open one at TheTollRoads.com. FasTrak drivers save money at every pay point on The Toll Roads, approximately $.25 to $.75 compared to the cash toll. TOLL ATTENDANTS & CUSTOMER SERVICE TEAM HONORED A group of outstanding toll attendants and customer service representatives were selected and honored for their commitment to providing excellent customer service to users of The Toll Roads. Toll attendants on the 73, 133, 241 and 261 Toll Roads collect approximately $25 million per year and process nearly 11 million vehicles through the toll plazas. More than that, they are important ambassadors for our agencies. Customer service representatives field nearly 700,000 calls, respond to 100,000 written inquiries and issue and receive more than 200,000 transponders annually. They ensure that we consistently meet the high standards that our patrons expect and deserve. Honorees from the 133, 241 and 261 Toll Roads were (top photo, left to right) Warren Rudolph, Rodney Folmer, Jorge Monterrojas and Sharyce Gonzalez with Foothill/Eastern Agency Board Chairman Peter Herzog. Honorees from the 73 Toll Road were (bottom photo, left to right) Lorena Smith, Elsy Calderon, Geneva Seagraves and Lap Vi with San Joaquin Hills Agency Board Chairman Bert Hack. TOLL ROAD DRIVERS FEED THE HUNGRY The Toll Roads’ 2010 Annual Holiday Drive, held November 1 through 22, was one of its most successful to date. More than 1,000 non-perishable food items were collected for the Second Harvest Food Bank of Orange County, which serves 450 member charities across the county and feeds nearly 220,000 individuals per no month. Donations benefit children, the disabled, the homeless, those experiencing w t hru N medical emergencies and the unemployed. OV 22 Donations were accepted at the Irvine and San Clemente service centers and mainline toll plaza cash-payment lanes. OUTGOING BOARD DIRECTORS RECOGNIZED FOR THEIR SERVICE As a result of November’s election, TCA’s Boards recognized the F/E CHAIRMAN PETER HERZOG & F/E CHAIRMAN PETER HERZOG & following directors and thanked them for their service to the DIRECTOR MARK MURPHY DIRECTOR LUCILLE KRING agencies: Mark Murphy from Orange (Foothill/Eastern), Lucille Kring from Anaheim (Foothill/Eastern), Don Webb from Newport Beach (San Joaquin) and Mark Neilson from San Juan Capistrano (San Joaquin). Not pictured: Jim Thor from Rancho Santa Margarita (Foothill/ Eastern). SJH VICE CHAIRMAN SCOTT SCHOEFFEL & SJH VICE CHAIRMAN SCOTT SCHOEFFEL & DIRECTOR DON WEBB DIRECTOR MARK NIELSEN TRANSPORTATION CORRIDOR AGENCIES 125 PACIFICA, SUITE 100 • IRVINE, CALIFORNIA 92618 • THETOLLROADS.COM FOOTHILL/EASTERN TRANSPORTATION CORRIDOR AGENCY BOARD OF DIRECTORS GET HELP. LEARN MORE. Chairman Peter Herzog, LAKE FOREST Vice Chairman Bill Campbell, COUNTY OF ORANGE, 3RD DIST STAY INFORMED. Lucille Kring, ANAHEIM • Lisa Bartlett, DANA POINT • Beth Krom, IRVINE • Trish Kelley, MISSION VIEJO Mark Murphy, ORANGE • James Thor, RANCHO SANTA MARGARITA • Jim Dahl, SAN CLEMENTE Sam Allevato, SAN JUAN CAPISTRANO • Vincent Sarmiento, SANTA ANA • Mark Schwing, YORBA LINDA TheTollRoads.com Shawn Nelson, COUNTY OF ORANGE, 4TH DIST. • Pat Bates, COUNTY OF ORANGE, 5TH DIST. SAN JOAQUIN HILLS TRANSPORTATION CORRIDOR AGENCY BOARD OF DIRECTORS Customer Service: 800.378.TRAK Chairman Bert Hack, LAGUNA WOODS Vice Chairman Scott Schoeffel, DANA POINT Carmen Cave, ALISO VIEJO • Gary Monahan, COSTA MESA • Beth Krom, IRVINE • Joel Lautenschleger, LAGUNA HILLS /TheTollRoads Linda Lindholm, LAGUNA NIGUEL • Trish Kelley, MISSION VIEJO • Don Webb, NEWPORT BEACH • Jim Dahl, SAN CLEMENTE Mark Nielsen, SAN JUAN CAPISTRANO • Vincent Sarmiento, SANTA ANA • Bill Campbell, COUNTY OF ORANGE, 3RD DIST. Pat Bates, COUNTY OF ORANGE, 5TH DIST. @TheTollRoads TRANSPORTATION CORRIDOR SYSTEM BOARD OF DIRECTORS YouTube.com/TheTollRoadsOC Chairman Jerry Amante, TUSTIN Vice Chairwoman Pat Bates, COUNTY OF ORANGE, 5TH DIST. Carmen Cave, ALISO VIEJO • Lucille Kring, ANAHEIM • Gary Monahan, COSTA MESA • Lisa Bartlett, DANA POINT To receive this newsletter electronically, Beth Krom, IRVINE • Joel Lautenschleger, LAGUNA HILLS • Linda Lindholm, LAGUNA NIGUEL Bert Hack, LAGUNA WOODS • Peter Herzog, LAKE FOREST • Frank Ury, MISSION VIEJO • Don Webb, NEWPORT BEACH e-mail firstname.lastname@example.org. Mark Murphy, ORANGE • Jim Thor, RANCHO SANTA MARGARITA • Jim Dahl, SAN CLEMENTE Sam Allevato, SAN JUAN CAPISTRANO • Vincent Sarmiento, SANTA ANA • Mark Schwing, YORBA LINDA Bill Campbell, COUNTY OF ORANGE, 3RD DIST. • Shawn Nelson, COUNTY OF ORANGE, 4TH DIST. 73 • 133 • 241 • 261 TOLL ROADS Stop sitting. Get moving.
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