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					                                                                                  The Toll Roads

                                                                                  VIEWSLETTER
                                                                                     A Publication of the Transportation Corridor Agencies                         DECEMBER 2010



             FISCAL YEAR 2010 ANNUAL REPORT FEATURES
                        AMAZING EMPLOYEES
TCA has incredible employees who not only are committed to keeping people moving, but have
interesting hobbies and lives outside of the workplace. Tom in Engineering spent a year in
Rwanda building the city, Fred in Facilities restores award-winning classic cars and Barbie in
Communications has visited 46 countries as part of the Peace Corps.

Fiscal Year 2010’s Annual Report shares these stories, and others, with readers so that they will
know a handful of the people who work daily to make their commuting life free-flowing with less
stress. View the report here: thetollroads.com/home/AR10/index.html.
                                                                                                                                                                           FISCAL YEAR 2010 ANNUAL REPORT




                                                                                                 HAVE YOU ENTERED TO WIN $1,000 IN TOLLS?
                                                                                  November marked the start of The Toll Roads’ new giveaway program that will credit $1,000 in tolls
                                                                                  to one lucky registered FasTrak® account each month.

                                                                                  Trips began being tracked on Nov. 1 and, after the end of the month, entries will be compiled
                                                                                  and one winner will be selected. The first winner is expected to be announced in mid-December.
                                                                                  Monthly drawings will take place until the promotion ends on June 30, 2011. That’s $8,000 in tolls
                                                                                  to be awarded!

                                                                                  TCA FasTrak accountholders must register their account at TheTollRoads.com/1000 only once to
                                                                                  be automatically entered to win every time they drive the 73, 133, 241 or 261 Toll Roads. The more
                                                                                  they drive, the more times their account number is entered into the drawing. More than 40,000
                                                                                  customers have already registered their accounts.

                                                                                  Don’t already have a FasTrak account? Open one at TheTollRoads.com. FasTrak drivers save money
                                                                                  at every pay point on The Toll Roads, approximately $.25 to $.75 compared to the cash toll.




 TOLL ATTENDANTS & CUSTOMER SERVICE TEAM HONORED
A group of outstanding toll attendants and customer service representatives were selected and
honored for their commitment to providing excellent customer service to users of The Toll Roads.

Toll attendants on the 73, 133, 241 and 261 Toll Roads collect approximately $25 million per year
and process nearly 11 million vehicles through the toll plazas. More than that, they are important
ambassadors for our agencies.

Customer service representatives field nearly 700,000 calls, respond to 100,000 written inquiries
and issue and receive more than 200,000 transponders annually. They ensure that we consistently
meet the high standards that our patrons expect and deserve.

Honorees from the 133, 241 and 261 Toll Roads were (top photo, left to right) Warren Rudolph,
Rodney Folmer, Jorge Monterrojas and Sharyce Gonzalez with Foothill/Eastern Agency Board
Chairman Peter Herzog. Honorees from the 73 Toll Road were (bottom photo, left to right) Lorena
Smith, Elsy Calderon, Geneva Seagraves and Lap Vi with San Joaquin Hills Agency Board
Chairman Bert Hack.



                                                                                                             TOLL ROAD DRIVERS FEED THE HUNGRY
                                                                                                       The Toll Roads’ 2010 Annual Holiday Drive, held November 1 through 22, was
                                                                                                       one of its most successful to date. More than 1,000 non-perishable food items
                                                                                                       were collected for the Second Harvest Food Bank of Orange County, which serves
                                                                                                       450 member charities across the county and feeds nearly 220,000 individuals per
no
                                                                                                       month. Donations benefit children, the disabled, the homeless, those experiencing
     w  t
            hru N                                                                                      medical emergencies and the unemployed.
                 OV 22
                                                                                                       Donations were accepted at the Irvine and San Clemente service centers and
                                                                                                       mainline toll plaza cash-payment lanes.




         OUTGOING BOARD DIRECTORS
        RECOGNIZED FOR THEIR SERVICE
 As a result of November’s election, TCA’s Boards recognized the
                                                                                                                    F/E CHAIRMAN PETER HERZOG &             F/E CHAIRMAN PETER HERZOG &
 following directors and thanked them for their service to the                                                         DIRECTOR MARK MURPHY                     DIRECTOR LUCILLE KRING
 agencies: Mark Murphy from Orange (Foothill/Eastern), Lucille
 Kring from Anaheim (Foothill/Eastern), Don Webb from Newport
 Beach (San Joaquin) and Mark Neilson from San Juan Capistrano
 (San Joaquin).

 Not pictured: Jim Thor from Rancho Santa Margarita (Foothill/
 Eastern).

                                                                                                                 SJH VICE CHAIRMAN SCOTT SCHOEFFEL &     SJH VICE CHAIRMAN SCOTT SCHOEFFEL &
                                                                                                                          DIRECTOR DON WEBB                     DIRECTOR MARK NIELSEN



TRANSPORTATION CORRIDOR AGENCIES
125 PACIFICA, SUITE 100 • IRVINE, CALIFORNIA 92618 • THETOLLROADS.COM
FOOTHILL/EASTERN TRANSPORTATION CORRIDOR AGENCY BOARD OF DIRECTORS                                                                      GET HELP. LEARN MORE.
Chairman Peter Herzog, LAKE FOREST
Vice Chairman Bill Campbell, COUNTY OF ORANGE, 3RD DIST
                                                                                                                                            STAY INFORMED.
Lucille Kring, ANAHEIM • Lisa Bartlett, DANA POINT • Beth Krom, IRVINE • Trish Kelley, MISSION VIEJO
Mark Murphy, ORANGE • James Thor, RANCHO SANTA MARGARITA • Jim Dahl, SAN CLEMENTE
Sam Allevato, SAN JUAN CAPISTRANO • Vincent Sarmiento, SANTA ANA • Mark Schwing, YORBA LINDA                                         TheTollRoads.com
Shawn Nelson, COUNTY OF ORANGE, 4TH DIST. • Pat Bates, COUNTY OF ORANGE, 5TH DIST.

SAN JOAQUIN HILLS TRANSPORTATION CORRIDOR AGENCY BOARD OF DIRECTORS                                                                  Customer Service: 800.378.TRAK
Chairman Bert Hack, LAGUNA WOODS
Vice Chairman Scott Schoeffel, DANA POINT
Carmen Cave, ALISO VIEJO • Gary Monahan, COSTA MESA • Beth Krom, IRVINE • Joel Lautenschleger, LAGUNA HILLS
                                                                                                                                             /TheTollRoads
Linda Lindholm, LAGUNA NIGUEL • Trish Kelley, MISSION VIEJO • Don Webb, NEWPORT BEACH • Jim Dahl, SAN CLEMENTE
Mark Nielsen, SAN JUAN CAPISTRANO • Vincent Sarmiento, SANTA ANA • Bill Campbell, COUNTY OF ORANGE, 3RD DIST.
Pat Bates, COUNTY OF ORANGE, 5TH DIST.
                                                                                                                                             @TheTollRoads
TRANSPORTATION CORRIDOR SYSTEM BOARD OF DIRECTORS                                                                                                  YouTube.com/TheTollRoadsOC
Chairman Jerry Amante, TUSTIN
Vice Chairwoman Pat Bates, COUNTY OF ORANGE, 5TH DIST.
Carmen Cave, ALISO VIEJO • Lucille Kring, ANAHEIM • Gary Monahan, COSTA MESA • Lisa Bartlett, DANA POINT                             To receive this newsletter electronically,
Beth Krom, IRVINE • Joel Lautenschleger, LAGUNA HILLS • Linda Lindholm, LAGUNA NIGUEL
Bert Hack, LAGUNA WOODS • Peter Herzog, LAKE FOREST • Frank Ury, MISSION VIEJO • Don Webb, NEWPORT BEACH                             e-mail lmorgan@thetollroads.com.
Mark Murphy, ORANGE • Jim Thor, RANCHO SANTA MARGARITA • Jim Dahl, SAN CLEMENTE
Sam Allevato, SAN JUAN CAPISTRANO • Vincent Sarmiento, SANTA ANA • Mark Schwing, YORBA LINDA
Bill Campbell, COUNTY OF ORANGE, 3RD DIST. • Shawn Nelson, COUNTY OF ORANGE, 4TH DIST.




                    73 • 133 • 241 • 261 TOLL ROADS
                                                                                                                                               Stop sitting. Get moving.

				
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