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IIM survey results Plambe

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RespondentID First Do any change in change in

IP Address Email Address Name LastName Custom Data you seeDo you see anythe import

Open-Ended

Open-Ended Response Response

5.13E+08 ###### ###### 58.108.113.189 KM has gone off the boild

Yes - integration and exposing system

5.13E+08 ###### ###### 203.18.1.35 Yes I do. A realisation has dawned o

5.13E+08 ###### ###### 203.35.234.126 to find documentation to

Yes. Ability Yes. They are becoming o

5.13E+08 ###### ###### 203.35.234.126 These

Unfortunately not terms are all so vag

5.13E+08 ###### ###### 203.35.234.126 Not in my org. Basic shar

Yes. Reuse of collateral; enterprise s

5.13E+08 ###### ###### 203.129.43.157 I think the organisation g

Massive change asrecords manageme

5.12E+08 ###### ###### 152.91.9.9 As mentioned above, a th

Yes there are moves afoot to raise Re

5.12E+08 ###### ###### 168.217.245.16 the is growing. the need

Im importance need to be able to sea

5.12E+08 ###### ###### 203.9.200.3 Despite the academics re

Information management is being rhe

5.12E+08 ###### ###### 203.59.9.124 Seem to be gaps More in

Yes - very positive changes. closing a

5.11E+08 ###### ###### 152.91.9.9 No. change. Even with

No. There is noThey are concentratio

5.11E+08 ###### ###### 203.36.224.21 The relationships between

Since introduction of EDMS system m

5.11E+08 ###### ###### 152.91.9.133 organisation are beginnin

Parts of myNot sure if I can answer t

5.11E+08 ###### ###### 207.77.98.16 Yes, I see them do the rig

Yes. Forcing employees to merging m

5.11E+08 ###### ###### 195.92.40.49 yes - increase of value of IM, driven

5.11E+08 ###### ###### 203.221.223.194 The changes have been positive. Ack

5.11E+08 ###### ###### 210.50.244.44 Central focus of a engine

Yes. Recent appointmentis on CIO. B

5.11E+08 ###### ###### 146.195.128.174 I do to like the term, per

I have managednot bring a much hig

5.11E+08 ###### ###### 150.101.27.178 Yes, some clients are the

No real change in my client base;star

5.11E+08 ###### ###### 202.72.171.193 Info Tech (computing) sc

I've recently started working for a pe

5.11E+08 ###### ###### 62.25.109.195 They are seperating rathe

Seems to have increased - driven by

5.11E+08 ###### ###### 210.193.245.170 They are more in the us

Yes - everyone muchall one aware an

5.11E+08 ###### ###### 203.20.253.5 Yes, there is a strong rela

Yes, my organisation is using electron

5.11E+08 ###### ###### 61.14.54.137 The wanting records ma

Yes, companies nature ofto 'go globa

5.11E+08 ###### ###### 210.9.64.13 We don't distinguish - wit

Yes, Legal are driving compliance the

5.11E+08 ###### ###### 165.12.252.11 no

still very little chage. The focus rema

5.11E+08 ###### ###### 61.88.0.10 My organisation has alway

No - information management has al

5.11E+08 ###### ###### 205.188.116.77 of design on is certainly i

the impact communities the content c

5.11E+08 ###### ###### 158.89.153.183 It is easier the importa

Greater receptiveness to justify inves

5.11E+08 ###### ###### 159.52.64.118 definite yes as these d

The changeAis slow and gradual as3th

5.11E+08 ###### ###### 144.110.75.42 Records by the Executive

IM is now endorsed Management is b

5.11E+08 ###### ###### 203.49.142.221 We are teh implementati

Yes, in planning fortrying to bring the

5.11E+08 ###### ###### 202.139.43.133 .

5.11E+08 ###### ###### 203.53.125.50 Way too nebulous! Risk

Recognition at executive levels We ar

5.11E+08 ###### ###### 203.32.207.67 yes policy, procedures,

this year put in -place two policies to w

5.11E+08 ###### ###### 136.153.2.2 I still the them as of poo

Higher profile of see problemsdiscrete

5.1E+08 ###### ###### 203.52.130.137 for aim is for them to be

The profile OurInformation managem

5.1E+08 ###### ###### 203.222.82.8 an increase in is now bas

I believe that governance context dem

5.09E+08 ###### ###### 152.91.9.8 The terms are focus (Pos

Yes there is change. Moreused more

5.09E+08 ###### ###### 152.91.9.114 Information management

Increasing importance but areas are

5.09E+08 ###### ###### 210.193.178.129 has been uniformly high

ImportanceStrong connection betwee

5.09E+08 ###### ###### 202.153.69.6 The boundaries between

Yes - information is required to be de

5.09E+08 ###### ###### 203.202.188.119 Again in the importance,

Rather than a change inelectronic en

5.08E+08 ###### ###### 216.82.251.227 Blurry lines between them

With ongoing education and training

5.08E+08 ###### ###### 203.214.143.120 I think the current focus i

I'm brand new to the organisation, a

5.08E+08 ###### ###### 203.22.239.5 I think the KM world realis

The emphasis on accountability is dri

What impact will in your view are Please namechallengesinformationHow would management standard(s)standard(s)role years?ne

What the Web 2.0 technologies have(such asPlease name existing informationorganisations?focus yourajob. in settin

Professionalthe biggestPlease name existing information youinside professionals inthat for yourthat in you

Associationsinformation management standard(s) that would helpshould haveIMfive

on the the Institute for Information Management) you do in

facing information management management What next activities in

infrastructure classify the current opinion W

the opportunities and

Open-Ended Response Open-Ended ResponseCapacity Assessment Strategy Development

Open-Ended ResponseResponse Open-Ended ResponseOpen-Ended ResponseBusiness Process Analysis Initiative Plan

of understanding the Records the processes

Neither Agree nor Disagree

info RM that deliversbenefits, classification Business Process Analysis

Retention Strategy Development

Disposal

Importancesensible, business focussedand Management Securitynot just compliance. Many gras roots RM / IM people will nev

For the organisation that information management is important, email and the preservationlegal accessibility of pr

Agree email management view of recent and issues (where el

A realisation has dawned onus, probably management of electronic information, especiallyespecially in Strategy Development Initiative Plan

Being subsumed be used by DM juggernaut. ie as mentioned above they are becoming interoperable and interelat

Agree

Not much at this stage. May by the RM &either smaller organisations, or those more proactive and understnading of IM/RM/DM

I understand collaborative environmentsenvironment document has been don'tneeds of largehaving much impact

Neither Agree nor Disagree

Windows desktop such as YouTube and MySpace. I the to these as organisations.

By Web 2.0Moving away from the Records Management Standardsto one more suited tousefulsee me in helping specify EDRMS s

Limitations Agree

on storage quota directly conflict ManyenterpriseISO / Vers Tendersa collaborative portfolioevery storage

I've just commenced with areCase Requirement for that just blindly quote the fundamen

for EDRMS for EDRMS Dirks Gov ISO Need users for safe and management

Dirks / overly prescriptive.

What are Web 2.0 technologies ? NAA Specs NAA Specs Business Vers / search requirements, needto understandsecure standar

The here are the enterprise search capability ones of workflowenterprise searchprocess by humanssome It will be

Agree A to some The thatnamely, the ISO they possibilities. Many more thingsplus be web-based,

extent - doesn't coping with strategy, people, notVERS, etc, will to make them

All of exist as on all require manual reliant technology. elements

Strategy Development

The main thingssame old challengesnew standardstandardand them, yet 15489 (ex-4390), AGLS,input andon structured related o

A much broader understanding ofMost standards our there butneeded and specialities to Technology. of informatio

Agree

It is difficult to tell what impact this technology will haveSome of organisationAssessmentbeStrategyin variousinterest.IT and reco

Records, Knowledge Management, standardsBusiness Process Analysis of areas recordkeepin

information on are the Human Resources, Information Initiative Plan

management is divided across returned areas basics of

Capacity asneedhave different Development

we to combined, the example,

for

staying 2.0Agree

technologies businesson wikis published by the standards association is good. inbasic. itPlan to be mo

something the one and blogs, IM generatessearch to theStrategytooInitiativemonitory sense.

not sure what web in touch with the are. be bit Development

and ensuring that storage and value would company a real needs

While IM to a limited degree cannot escape the IT-dominated realityvery good in some should we. The eg in collab

not about Which at present and haveavailable? to be of life today. Nor circumstances - biggest cha

are currently know. found

Wikis are being usedis Disagree IT, we onesWhich onesDo available? are been

Agree AS ISO 15489 Business Process Analysis AS ISO

& Guidelines)

Greater ability to manage and retain corporate knowledge. Records Management (generalStrategy Development 23081 Inform

We still have islands ofprivyam a partEveninvolvedcomment whereonly have connectednessfromanswer.

Web 2.0 technologies?Agree information. commment above management of is able to glean enhanced. Our StandardsI

longer in to-days the

See in world above. Yes it information I

Not being As I or no See of the Info team anymore, we being a cope out cannot conversations, thenw systems

Electronic document management brings a brought major challenges such as complying with the Evidence Act in t

Agree

The relationships between all 3 are very closely related and being couple oftogether by current technology, however, Records Managemen

A big challenge (from where big impact, question is Probablycapturebut mean standards which already exist (eg. AS

Agree Not a I'm sitting): only because theyat that you I interest of of them.

ISO2788, AS5044. getting - do the can't is more than just records, more tha

??

I think Web2.0 technologies will have sure what thisifgetting others to seemore,information thinkall sorts of people even though

will be profession needs to to keep that'theyIlost it.'feel anyaccessibleRecords retention can will notjust need to be im

Agree How understand 'knowdon't readily2.0 kept state Process Analysis they versions, tapes,

Standard for about Web are need power.' out changed they serve the clientund

in a And standards figure be how electronic have easily ne

Business to from old it -

The impact The IM more of frustration to those informationhow recordstheyand it'stoneed(ie, However,Centralizised (or an impact

Disagree Business Process Analysis

it won't have any impact on us for a long time, due to ££ restraints, and the technical mindset of our IT staff.

ges have been positive. Acknowledgement of issues and support for changes to occur.

Improved organisationXML, by clients.

Disagree theory andAgreement STEPof people and the above within the organisation as these build str

understanding needs a use processes

with work Strategy Development

This will probably happen only if forcedS1000D, STEP, Z39.50clients tolot moreBusiness Process Analysis Initiative Plan

RM this stage

Agree

No comment atprofessionals should stop trying to fight for their professionalism and get on with the job of being IM profession

1) Clear the backlog 2) Make Disagree

Neither Agree nor themselves familiar such as retention policies

Mainly

Few of my clients will try and leverage it.internal to the client,with the known future (2.0 etc)

Downturn in the economy will of managing information for It will require staff to refocus on seeing this in a num

Agree

This will bring more attention to the area mean less funds availablewell.IM infrastructure. We are already business processes a

1. I no longer be stored demands of the profession will increase with need tonow we Development

Agree know more about human behaviour

Information will think the intellectual in documents - we have enough trouble - we e-mail, Strategy will have to deal with blogs,

Almost information Agree with hard copy All records / knowledge people in touch with best set of processes and st

Neither / documents themselves - facilitation - putting managers need to become facilitators, setting te

Users manage the no backroom worknor Disagree

Be prepared to facilitate nor Disagree

impact. My area is too specific UNSPSC:procurementheld relatively new Analysis that is in early evolut

We adhere to the of information is a and managed. Development

for a e however, it standardsProcess standard Australian Procureme

Business endorsed by the

Strategy

In this area, very little Neither Agreeand provide deep analysisgeneral IM standards however a procurement thesaurus would g

Not much yet. Agree

Establishing the grounds for IM use ISO 15489 and AS5037, these are fairly general however, it would be good if II

I already as it is still often confused with IT, they bothProcess Analysis

please see 6lease see 6

p Strategy Development

Initiative Plan

Business reley on eachother but do have slightl

Understanding that IMISO 15489 Recordkeeping improvement, and thatin delivering improvements possibly do alo

Agree is much business process opinion a poor record IM/RM professionals can't because they ha

IM have ourno ISO 23081 Recordkeeping metadata TR48 - around specification

own have Capacity Assessment

We have avoided talking technology about in We - the IT- group standards that are consistent with ISO 15489, and we useditISO

promoting IM as the Websecurity AS/ISO 15489Architecture Businessto beIT one Risk SAI 17799)and partsintellec

Agree IM 2.0 technologies haverecords information you search oninside organisations, our of the

Information ison the mgt security Continuity in the mangement for informatio

it standards? when (an applied tha ISO

we see a niminal impact will a core competency and thatwhat only one discipline infrastructureexistsmgt global site ofbut probabl

Same 2 major challenges be last 5 years - achieving recognitionStandards particulalry useful. using technological

It's all good!! Agree See honest, I've never if I did find Standards useful the ones

To as perfectly answer above. But found that IT does not equal- IM AND that I would use a

too users to more freely express how they best like toCapacity AssessmentProcess Analysisof documents. quality

Neither Agree nor Disagree see content and what of thousands

Business content Development

Initiative Plan

web 2.0 allows much information. how do you find thewouldresources amongst hundreds Strategy they feel is worthwhile - or n

General lack of awareness 15489 ISO between employees; challenge to to manage levelcontent that clearly be consid

Agree ISO and support for IM. The profession needs is get senior the Developmentcould explainin

Positive impact is increased ease of collaboration 15489 Business Strategy support byPlan

Capacity AssessmentProcess AnalysisInitiative

- tech are great of the IM roles particularly Cant think of career opportunities within

Agree KM interaction but lack of capturing any leveraging

Risk Management Act (WA)

in salary and and

The web 2.0 The recognitionfor social Standards State Records Standards right now capabilities.an organisation - Integrating

ambiguous line management, strategically 15489 ACSI 33

Unable to answer this Agree ISO/DIS aligning goals, keeping up with evolving technologies. IM professionals

33

ISO/DIS 15489 ACSI ISO/DIS 15489 Strategy Development

Business Process Analysis

1. e-mail management 2. SMS/ Within this All needpractices of habits ofsimply2,500 Analysis

Agree

No idea - we're dealing with business processes &messaging(overarching) &Information to some degree 4. Educationof state. ab

Informationtext fundamental to Capacity the above security Informationacross the mandat

management 3. Collaboration more over & have a greater privacy of staff T

organisation - all

be written Business Process employees degree Intellectu

Assessmentinter-agencies

- intra &



Huge. WikiSame as past 5 years. Best practice suchof technology, creating knowledge culture, maintaining balance between ac

is the newNeither Agreeeveryonepass have ITIL is preferable

intranet and nor Disagree as one.

Keeping abreast

will pass Strategy Development

Initiative Plan

Business Process Analysis

need to prepare strategy and vision forIM inline with the future 2 needs Australian 'howDevelopment

Agree

to service our diverse user base 2/3 of our work ISO 15489 ISO 15489 part directions of Process through the web. We are in pa

AS ISO 15489 force access will access there Business records Analysis through this approa

AS AS Strategy to' approach.

Only

business the business.Initiative Plan

non-licence business view sources. way of of cash-strapped business units, this Analysis

Agree Business future.

It will allowProviding theholders to a cost-effective Becausemanaging information into theProcess will mean that sources will be a

The ability to lift question.

Agree Unable records managers into information managers. Process Analysis

I am not able to answer thisthe profile of to answeras above as above Strategy Development

Initiative Plan

Business Implementing systems that have a lar

a willingness to get involved with see above see above wouldand decidedly broader than intended here...see above

yet to assess... Agree informaiton standard

my view of controls based governance be measurement of such

No set up with Whole of Governement with our stakeholders and clients, Information security it.

Buzz word, Keepingstandard,technology, Gaining trustissues, accessibility issues, programmers not happy withissues, Understan

Gaining greater acceptance at thisAS level. compliant andthe line with agreed Z39.19, AS/NZ ISO important than 444

Agree AS ISO Board As ie BeingISO/IECCapacity ANSI/NISO Process Analysistitle of ISO/TR 18492,

right, 23081, part of 11179, Assessmentstandards ISO

in executive team. Reclaiming more 10013, with the em

Business

Information management is our main focus. Getting 15489,23081, AS ISO 15489, ISO/IEC 82045, ISO 19005, isthe 12037, CIOAS/NZS know

Well there's not going Recordkeeping compliance WIKIs) internally Business Process Analysis

Agree to be a shortage

technology (eg Electronic along- lines methods are still maturing information sti

this of expandedDevelopment "point are int

Strategy the range of

We now make significant use of collaborationPDF/Aof work.. audit checksinformation hasISO9000 for ISo 15489, & theresolution

Keeping up with Process documentation standards change Business Process Analysis

IS 40 Metadata Standard

Nil

Unsure at this stage. Agreethe pace of legislative and technological Web Services standards Initiative Plan

Continued evolution inMoredeployment with sentencing and destroying recordsfrom more traditonal recordkeeping a

For large decentralisedAgree information / knowledge systems will need help shift

organisations, guidelines of web based systems maya skillto more efficiently share resources and info

Tell people Neither more nor- Disagree

what is different if it Not sure Not sure needed. While junior staff are familiar with the infrastructu

Not sure is different. Bringing

Training, education and some Agreetraining and education with be more tools, more technology, more emails saying "we'll be a

I think its out on Web of for organisations. I was reading just today about Process be a of

Agree Business the concerns greater tendency than ev

Strategy Development

I think the jury is still the pillaging 2.0IM domains by IT vendors. By this, I mean there seems toAnalysis organisations in utilisin

Showing that the sexy and without Dublin Core that teams the be nice 8-)

DIRKS, AGLS,and the DIRKS - very unwieldy remotley located. Initiative Plan

A managing metadata set are often

Yes - it is being driven byIM is need to network standardfactinformationould organisation can fail.

ent focus for IM activities in your organisation? Which IM area are you mostly interested in?

Post-Implementation Review Other Organisations

Implementation Assisting None

Ongoing Review IM Strategy Document Data Mining

Other (please specify) Records Management Management

Development IM Strategy Document Management

Implementation Ongoing Review IM Strategy Document

Records Management Management

Implementation IM Strategy Document

Records Management Management

e in helping specify EDRMS systems None Document Data Mining

Records Management Management

which Collaboration, and deliver the search of your organisation. Slavish

IM Strategy Document Management

o understand the fundamental business drivers, then pick None bits of which standards 'enterprise' benefits inour interstate info holdings fo

Implementation Assisting Other Organisations IM Strategy

Post-Implementation Review Other Organisations

Implementation Assisting

Ongoing Review IM Strategy Document Data Mining

Records Management Management

Implementation Ongoing Review IM Strategy Document Management

Limited Initiave Plan and Implementation

Implementation Document

Records Management Management

Ongoing Review IM Strategy Document Data Mining

Records Management Management

Implementation IM Strategy Document

Records Management Management

IM Strategy

Problem analysis (ie. pretty much in infancy)

Document Data Mining

Records Management Management





Implementation configuration and change management, project lifecycle management

Assisting Other Organisations IM Strategy Document Management

IM Strategy

Specific Applications Data Mining

None

Post-Implementation Review Other Organisations

Implementation Assisting

Ongoing Review

Ongoing Review Records Management

Development Assisting Other Organisations

Ongoing Review

Initiative Plan Document Management

Implementation IM StrategyRecords Management

None IM Strategy and the rest are IT

SAI global site for information management, you get 717 records, of which about 6 are for records mgtDocument Management

Assisting InternationalIM is our RM Strategy Aust Standard which was a world first).

Standard IM (based on

the ones that I would use are Aust Standard on KM and Other Organisations business Records Management

Post-Implementation Review

Implementation IM organizations/business units within Mining

assisting otherStrategy Data our company

Initiative Plan IM Strategy Document

Records Management Management

Implementation Ongoing Review

Implementation IM StrategyRecords Management

Implementation Ongoing Review IM Strategy Document Management



Implementation IM Strategy

Implementation IM Strategy Data Mining

Assisting Other Organisations IM StrategyRecords Management

Implementation Assisting Other Organisations

Ongoing Review IM Strategy

Assisting Other Organisations IM Strategy

n security issues, Understanding our respective business needs / processes. Becoming consultants / advisors / traininers / strategic thinker

IM Strategy Document Management

Implementation IM Strategy Document Data Mining

Records Management Management

Post-Implementation Review Other Organisations

Implementation Assisting

Ongoing Review IM Strategy Data Mining

Document Management

Ongoing Review Document Data Mining

Records Management Management

Ongoing Review

Development IM Strategy

Implementation IM Strategy

Which country are you working in?

Knowledge Enterprise Search

Management

Web Content Management Corporate None Other (please specify) Company: Address: Address 2:

Performance Name:

t Management Knowledge Management

t Management Knowledge Management

t Management

Data Mining Knowledge Management

Enterprise Search

Web Content Management Corporate Performance

Management Corporate

Knowledge Enterprise Search Performance

Knowledge Enterprise Search

Management

Web Content Management Corporate Performance

Knowledge Management

Web Content Management Corporate Performance

All of these are equally important to me

t Management Corporate Performance

Knowledge Enterprise Search

Management

Web Content Management Corporate Performance

t Management Corporate Performance

Knowledge Enterprise Search

Management

Web Content Management Information accessibility

Knowledge Enterprise Search

Management

Web Content Management Corporate Performance

Knowledge Management



Knowledge Enterprise Search

Management

Web Content Management Corporate Performance

Web Content Management Corporate Performance

Knowledge Enterprise Search

Management

Web Content Management Corporate Performance

Enterprise Search

Knowledge Management



Corporate Performance

Knowledge Management

t Management Knowledge Management



t Management Knowledge Management Corporate Performance

Knowledge Management

Web Content Management

Knowledge Enterprise Search

Management

Web Content Management Corporate Performance

t Management

Management Corporate

Knowledge Enterprise Search Performance

Knowledge Management

t Management Knowledge Management Corporate Performance



Knowledge Management Corporate Performance

Data Mining Knowledge Management Corporate Performance

Enterprise Search

Management Corporate Performance

Knowledge Enterprise Search

Knowledge Management Corporate Performance

traininers / strategic thinkers and building and retaining effective relationships with all levels of staff with various and etc..within our depts

t Management

Knowledge Enterprise Search

Web Content Management Management Collection management, Rights management, Enterprise information a

Knowledge Management

Web Content Management Corporate Performance

Web Content ManagementEnterprise Search

Knowledge Management

Knowledge Management

Web Content Management

Management Corporate Performance

Knowledge Enterprise Search

ZIP/Postal Code:

City/Town: State/Province: Country:

Australia

Australia

Australia

Australia

Australia

Australia

Australia

australia

Australia

Australia

Australia

Australia

Australia

USA

uk



Australia

Australia

Australia

Australia

UK

Australia

Australia

Australia

Global

Australia

Australia

USA

Australia

Australia

Australia

Australia



Australia

Australia

Australia

Australia

Australia

s and etc..within our depts

Australia

nt, Enterprise information architecture AU

Australia

Australia

United States

Australia

Australia



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