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I've been a long-time Bluehost web hosting service customer, and still am. However, I wanted to
open a hosting account with another web host to expand the accounts on which my many
websites are hosted. I researched the many web hosting services available and settled on
HostGator. This HostGator review explains why I chose HostGator for a second hosting service.
HostGator's Customer Service
I'm not extremely technical with servers and web hosting. I require help with this stuff and so I
tested HostGator with a series of customer service questions before deciding to sign up with
HostGator. I called them and used their live chat service. I wasn't on hold on the telephone for
more than 5 or 10 minutes (a little longer than Bluehost generally). 5 to 10 minutes was
acceptable.
What I particularly liked about calling HostGator is you're kept up-to-date with the expected waiting
time remaining.
The HostGator live chat service is great. When you post your question, you're told in the message
box how many operators are working and how many people are in front of you. The line moves
fast. I've had 18 people in front of me, but only waited a couple of minutes for the next operator.
Being kept up-to-date is a very nice feature.
With both the telephone and live chat customer service, I never felt I was given stock answers. In
some cases the operator would tell me they needed to look into the matter further, and took the
time to get me the answer. I appreciated this. They never once gave me a stock answer in an
attempt to brush me off.
After signing up with HostGator
We've all used services where sales is very helpful, but once you sign up (and hand over your
money) customer service suffers. Not so with HostGator. After I signed up, as a result of an error
on my part, I had an issue with a credit card on my account when a new card was issued and had
to switch cards. Anyway, the issue was on my end and the folks at HostGator took more than 20
minutes on the telephone to get my account operating smoothly.
I've since submitted several information and assistance requests through live chat, and again was
never rebuffed. Regardless of the complexity of my question, I was assisted.
HostGator has a very easy-to-use interface
Once HostGator passed my customer service tests, I checked out their Cpanel (the user interface)
to see if it was as easy-to-use as Bluehost. HostGator gives you the chance to do a CPanel demo
on their site before signing up. I was pleasantly surprised to see it's very similar to the Bluehost
set up (which is pretty easy to use).
Customer service is just the beginning
Customer and technical service is important (very important to me). But you also need the right set
of features and offerings in order to make signing up with a Web hosting service the right thing to
do.
Next, check out the many HostGator features here.
Then do as I did, and carefully compare HostGator and Bluehost.
Article Source:
http://EzineArticles.com/?expert=Peter_Lawlor
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Unlimited Bandwidth. Use this link to get your special discount (coupon code: 1CENT):
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