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					                                                                                                                           411
 Vol. 30, No. 5
 Holiday Issue 2010
                           for Mid-Rivers’ m
              An ewsletter                   embe
                                                  rs                                                   and
         588-3351                                                                                          c     usto
                                                                                                                     mers.
                                                                                                                                                                     742-5114
  Mid-Rivers Donation gives Needy Families a Holiday Dinner
 Mid-Rivers Communications donated                                          ways so grateful to have the opportunity services to a 30,000 square mile area in 21
 $750 to Action for Eastern Montana to                                      to provide a nice meal for their family. We counties of Eastern Montana and three
 provide holiday dinners to financially dis-                                get several cards of gratitude for this do- counties in North Dakota.
 advantaged families throughout Action                                      nation,” said Action for Eastern Montana
 for Eastern Montana’s and Mid-Rivers’ ser-                                 Executive Director Brian Stef-
 vice areas.                                                                fen.

 For the tenth year in a row, Mid-Rivers                                    Action for Eastern Montana
 took money that would have otherwise                                       is a non-profit community
 been spent on business Christmas cards                                     action agency dedicated
 and donated it to Action for Eastern Mon-                                  to assisting individuals and
 tana. With this money, Action for Eastern                                  families toward self-suffi-
 Montana gives gift certificates to needy                                   ciency in 17 counties in East-
 families who are located within the Mid-                                   ern Montana.
 Rivers and Action for Eastern Montana
 service areas. These gift certificates give                                Mid-Rivers is a telecommuni-
 families the opportunity to shop local                                     cations cooperative provid-             Carlena Quinn, Mid-Rivers’ Marketing Analyst, Glen-
 grocery stores and provide their families                                  ing local telephone, long distance, dive, presents a $750 check to Brian Steffen, Action for
 with a holiday dinner. “The families are al-                               cellular, Internet and cable television       Eastern Montana’s Executive Director.




                                                                                                         635-5344
  Mid-Rivers Trustees
                         Robbins,
                  Mark Robbins
               Roy District 1
                                                                     Featured Photos in This 411                                        RANDOM
          Donald Kimmel, Roundup
       District 2
                                undupp
                                                                  ABOVE – Marshall Heferkamp took this photo of                           Telephone Number Prize
    Dennis Green, Cohagen            This 411 Newsletter is       hoar frost in the Yellowstone Valley near Miles
   District 3                      published for the benefit of                                                                         Ten telephone numbers of Mid-Rivers
 Gene Engen, Circle
District 4 & Sec./Tres.
                                  the members and customers       City.                                                                 Telephone Cooperative members are
                                                of:                                                                                     listed throughout this issue of “411.”
Mark Tombre, Savage
District 5
Craig Johnson, W. Sidney
                                   Mid-Rivers Communications                        BACK PAGE – Angie Meidinger                         If one of these phone numbers is
                                       Editor: Kayla Rivas
District 6                            105 Seven Mile Drive                          captured this beautiful picture                                   yours, you are eligible
 Robert B. Reukauf, Terry
  District 7 & President
                                       Glendive, MT 59330
                                          (406) 687-3336
                                                                                    on a frosty morning in eary December. The                         for a $10 credit applied
    Kevin Braun, Baker                  www.midrivers.com                           snow filled nights and cold winter mornings                       to your next Mid-Rivers
      District 8
         Alan Sevier,                                                               have made for some stunning frosty photos.                        bill. Call Mid-Rivers at
            Glendive, District 9 &
                 Vice-President
                                                                                                                                                      1-800-452-2288 to get this
                                                                                                                                                      $10 credit.
                                                                                                568-2235

                                                                                           Statement of
                                                                                         Non-Discrimination
                                                                              MID-RIVERS TELEPHONE COOPERATIVE, INC. is the recipient of
                                                                              Federal financial assistance from the U.S. Department of Agriculture
                                                                              (USDA). The USDA prohibits discrimination in all its programs and
                                                                              activities on the basis of race, color, national origin, age, disability,
                                                                              and where applicable, sex, marital status, familial status, parental
                                                                              status, religion, sexual orientation, genetic information, political be-
                                                                              liefs, reprisal, or because all or part of an individual’s income is de-
                                                                              rived from any public assistance program. (Not all prohibited bases
                                                                              apply to all programs.) Persons with disabilities who require alter-
                                                                              native means for communication of program information (Braille,
                                                                              large print, audiotape, etc.) should contact USDA’s TARGET Center
                                                                              at (202) 720-2600 (voice and TDD). To file a complaint of discrimi-
                                                                              nation, write to USDA, Director, Office of Civil Rights, 1400 Indepen-
                                                                              dence Avenue, S.W., Washington, D.C. 20250-9410, or call toll free
                                                                              (866) 632-9992 (voice) or (800) 877-8339 (TDD) or (866) 377-8642
                                                                              (relay voice users). USDA is an equal opportunity provider and em-
                                                                              ployer.


                                                                                                       Online Video –
                                                                                                       Watch a Mid-Rivers “Bundle Up” commercial
                                                                                                       and see how YOU can save up to 15% on your
                                                                                                       monthly bill. http://www.midrivers.com/411/

                                                                                     687-3745


           Mid-Rivers Communications Breaks
      Ground on New Facility in Downtown Glendive
Mid-Rivers Communications re-         conference facilities that will be and we are excited to be able to departments will remain at the
cently broke ground on a new busi-    available for community use.        invest in the Glendive communi- West Glendive Operations Build-
ness office building in downtown                                          ty. We look forward to providing ing.
Glendive. The 11,640-square-foot      In awarding the bid for construct- better service to our customers
office space will initially be used   ing the building, Mid-Rivers chose with this new facility.”               Scheduled completion for the
for Customer Service, Sales and       a contractor who is using six local                                       building is summer 2011. Mid-
Marketing, Member Service, Vid-       subcontractors from around the The Mid-Rivers Headquarters of- Rivers plans to host a grand open-
eo Production, and 24x7 Techni-       Mid-Rivers service area to assist fice will remain in Circle, just as it ing event at the new downtown
cal Assistance Center operations,     in the completion of the Glendive has been since the Cooperative’s facility after construction is com-
as well as future office space and    Business Office.                    beginning in 1952. The compa- pleted.
vehicle parking. The new custom-                                          ny’s operations and engineering
er support and business office will   According to Mid-Rivers Tele-
feature a drive-up window, ample      phone Cooperative’s General                                      Online Video –
customer parking space, and an        Manager, Bill Wade, “Mid-Rivers                                  Watch a slideshow with pictures displaying the
expanded retail area. The design      needed this additional space for                                 progress of the new
of the building will also provide     our customer support personnel                                   Mid-Rivers Business Office in downtown Glendive
                                                                                                           http://www.midrivers.com/411/




   Employee of
   the Quarter




 Garry Johnson, Mid-Rivers Cus-
tomer Service Representative in
 Circle earned Employee of the
Quarter at the Annual Mid-Rivers
Safety Meeting held in Circle on
         November 11th.



                557-6111




                   Page 2
                   Holiday 2010
                                                                                                                        Foundation
                                                                                                                      for Rural Service
                                                                                                                            2011 Scholarships
                                                                                                                         In 2011, the Foundation for Rural Service
                                                                                                                         (FRS) will award thirty $2,500 scholar-
                                                                                                                         ships to rural high school seniors. FRS will
                                                                                                                         fund $2,000 of each scholarship, with the
                                                                                                                         sponsoring telecommunications provider
                                                                                                                         or associate member of each winning ap-
                                                                                                                         plicant providing a $500 match. Since the
                                                                                                                         inception of the FRS scholarship program
                                                                                                                         in 2000, the FRS has awarded $500,000 to
                                                                                                                         rural youth across the country.

                                                                                                                         As your local telecommunications service
                                                                                                                         provider, Mid-Rivers Communications is
                                                                                                                         proud to offer this national scholarship
                                                                                                                         program to high school seniors around
                                                                                                                         our service area. Should a student from
                                                                                                                         our service area be selected to receive one
                                                                                                                         of the scholarships, Mid-Rivers will con-
                                                                                                                         tribute an additional $500 to the scholar-
                                                                                                                         ship, bringing the total one-time scholar-
                                                                                                                         ship award to $2,500.

                                                                                                                         The FRS scholarship application can be
                                                                                                                         downloaded from the FRS Web site at
                                                                                                                         http://www.frs.org. Completed appli-
                                                                                                                         cations should be sent directly to FRS,
                                                                                                                         postmarked no later than March 1, 2011.
                                                                                                                         Students can also print out a copy of the
                                                                                                                         scholarship application at www.midrivers.
                                                                                                                         com.

   Mid-Rivers’ emailGUARD
 In November, Mid-Rivers deployed a new spam and antivirus (AV) filter for all midrivers.com
                                                                                                                         Mid-Rivers is very excited to bring this
                                                                                                                         scholarship opportunity to our local
                                                                                                                         school districts. For more information re-
 e-mail accounts. Since the new emailGUARD has taken effect, Mid-Rivers has been presented                               garding the Foundation for Rural Service
 with a few common questions and concerns from our customers.                                                            scholarship application contact Mid-Riv-
 Recently, Mid-Rivers found that customers are treating the “Daily Digest” email as spam simply                          ers at 1-800-452-2288.
 because they are unaware that the message is coming from Mid-Rivers. To make things easier
 for our customers Mid-Rivers is revising the “Daily Digest” emails to more clearly show that the                                                                 575-4381
 messages are from Mid-Rivers. From now on, when you receive a Daily Digest email, the new
 address the message will come from will be “Mid-Rivers emailGUARD Digest.” Customers also
 have the ability to turn off the “Daily Digest” if it is not wanted or needed.

 To view a list of answers to other frequently asked questions regarding the new emailGUARD
 system, please visit the Mid-Rivers website at http://www.midrivers.com/red-condor-faqs/.

 NOTE: It is still important to have a separate anti-virus program installed on your computer
 because emailGUARD cannot catch viruses that could be downloaded onto your computer
 via websites, network sharing, or removable media devices such as flash drives or floppy
 disks. emailGUARD protects only your midrivers.com e-mail account.

Lifeline, Link-Up &
   Toll Blocking                                                40 Year Service Awards
                                            On November 11th, three Mid-Riv-               erative.                                         to a full service communications
Mid-Rivers Communications                   ers employees were recognized for                                                               provider. The constant changes of
offers      two     low-income              their long-time service at Mid-Riv-            All three employees began their ca-              the communication world have kept
telephone assistance programs               ers.                                           reers with Mid-Rivers in 1970 and                these men busy and their jobs evolv-
known as Lifeline and Link-                                                                have been employed here ever                     ing for the past forty years. “Due to
                                            Kent Wangsness, Tom Heitz, and                 since. When asked what it takes to               technology advancements, you are
Up. Lifeline provides Federal               Mike Sokoloski all received service            keep an employee at a company for                required to learn a new skill set ap-
Universal Service support                   awards for 40 years of employment              40 years, the men agreed that good               proximately every five years in order
to reduce monthly service                   with Mid-Rivers Telephone Coop-                working conditions and working                   to stay competitive in this business,”
charges paid by qualifying                                                                                         with talent-             stated Dispatch and Repair Techni-
                                                                                                                   e
                                                                                                                   ed and car-              cian, Kent Wangsness.
low-income           customers.                                                                                    i
                                                                                                                   ing person-
Link-Up provides Federal                                                                                           n
                                                                                                                   nel both                 “There are constant changes and
Universal Service support to                                                                                       p
                                                                                                                   play a role.             things never get boring around
                                                                                                                                            here,” stated Tom Heitz, Central Of-
reduce service connection                                                                                                I
                                                                                                                         In       forty     fice Equipment Technician in Glen-
and line extension charges                                                                                               y
                                                                                                                         years, Mid-        dive.
paid by qualifying low-income                                                                                            R
                                                                                                                         Rivers has
                                                                                                                         evolved            Mid-Rivers was proud to award
customers. Mid-Rivers also offers                                                                                        f
                                                                                                                         from           a   Kent, Tom and Mike 40 year service
toll blocking, a service that                                                                                            s
                                                                                                                         small tele-        awards and are grateful for their loy-
prevents long distance calling                                                                                           p
                                                                                                                         phone co-          al service to Mid-Rivers.
from your telephone. Please                                                                                              o p e r a t i ve
contact your nearest Mid-Rivers
customer service office, call Mid-          Kent Wangsness, Dispatch and Repair Technician - Glendive, Tom Heitz, Central Office Equip-
Rivers at 1-800-452-2288, or visit          ment Technician - Glendive, and Mike Sokoloski, Central Office Engineer Supervisor - Circle re-
                                            ceived 40 year service awards at the Mid-Rivers Safety Meeting in Circle on November 11, 2010.
http://www.midrivers.com/
low-income-assistance/ for                                                                                                                         Page 3
more information.                                                                               636-4421                                      Holiday 2010
                                                                                               411
  Vol. 30, No. 5
  Holiday Issue 2010

                                        tter for Mid-Rivers’ me
                            A n e w s le                        mbe            rs a
                                                                                   n    d cu
                                                                                            stom
                                                                               584-7415
                                                                                                ers.
           PRESORTED STD




                                   PERMIT NO. 181
            U.S. POSTAGE



                                    Lewistown, MT
                            PAID
                 AUTO




                                                             POSTAL CUSTOMER
                                                    ECRWSS
Mid-Rivers Communications

Circle, MT 59215-0280
P.O. Box 280




                                                                                                                             583-7701
                                                                                                 Online Video –
                                                                                                 Watch a highlight clip from the 2009 winter
                                                                                                 sports season at http://www.midrivers.
                                                                                                 com/411/

				
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