Job description: Regional General Manager Reports to: Number: 2209_HM Area Director Benelux/Scandinavia/UK Updated: 2008 Region / Business Unit: Location: Golden Tulip Hospitality Management Operated Hotels Group Internal key liaisons: External key liaisons: - Area Director - Local & public authorities - Directors - Main accounts - Hotelmanagers - Guests Key accountabilities Beside the duties as a General Manager for a hotel, the Regional General Manager Lead the Hotel Managers and their teams in assistance and close relationship with the Area Director according to Budget and standard and procedures. 1. Accountability of the efficiency/productivity of the company results 2. Set up and achieve the financial targets and preparing monthly reports 3. Responsibility to manage Golden Tulip Hotels, Inns & Resorts, in specific region based on Golden Tulip’s management concept through: - Strict benchmarking - Streamlining of operational procedures - Launch new and existing concepts for meeting facilities, restaurant, bars and bedrooms. - Quality assurance through standards & procedures for trainings, guest and employee satisfaction surveys - Corporate identity 4. Be accountable for responsibilities of Hotel Managers during their absence 5. Other tasks; - Other reliable to the above mentioned tasks in order of the executive - Handing over opinions and beliefs, decisions etc. to the executives - Leading internal and external meetings - Supervise the fulfilment of statutory regulations of Employment legalization Health & Safety HACCP Fire regulations and other legal requirements - Maintain contacts with public authorities All hotels run in accordance with the standard operating procedures and policies as set out by Golden Tulip. The management of each hotel shall see to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed mission statements, marketing- and business plans and budgets. To develop Golden Tulip Hotels, Inns & Resorts, the Regional Hotel Manager is the contact person in specific region for all interested business partners, companies and groups, who are looking for a co operation with Golden Tulip, based on a franchise level or as an operated hotel. The Regional Manager will give a statement and a mystery check report to Area Director and CFO. Competencies: The job holder is in co operation with Area Director authorized for leading each Hotel Manager in the specific area. Legal transactions: Based on the Golden Tulip standards & procedures, the job holder is not authorized for any legal transaction, unless a written authorization of the board or the Area Director is available. Modifications of this Job description: Modifications, based on former discussion with Area Director or advised by a member of the board are possible anytime. Hotel manager – Profile Education: • General education related to hospitality, on higher management level. Work experience: • At least 5 years experience within the hotel industry in Hotel Management • Full service hotel • Min. 150 rooms Professional skills: • Excellent written English and copy-writing skills. • Proficiency in Word, Excel, PowerPoint. • Experience with several hotel operation systems (such as Fidelio, P.O.S.), • Skilful in finance, project planning/ tasks and able to prioritise projects/ tasks. • International experience Personal skills: • Highly managerial capacities • Highly organized and efficient individual • Good communicator • Pro-active and result driven, Flexible • Both team player and captain (hands-on) • Excellent motivator and negotiator • Ability to adapt vision and proven flexibility • Result-oriented, with a mentality to think out-of-the-box Look & Feel: Sportive, socially engaged, passionate, convincing and representative attitude.