Support Call Record Form

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Support Call Record Form Powered By Docstoc
					This form may be used to document calls made to a support or customer service lines.
The form template contains these following categories: name of caller, phone number
of caller, reasons for customer’s call, whether matter is resolved, whether follow up is
necessary, length of call, and whether this is the customer’s first or second call.
Additionally, it can be customized to provide for any additional industry specific
language that may be necessary. This form can be used by small businesses or other
entities to keep track and organize calls made to support centers.
                                        [Company Name]

                                SUPPORT CALL RECORD FORM
Employee Name: ____________________________ Date: ______________ Time Period: ________ to _________

Name of      Phone # of     Reason(s) for Customer’s Call   Has         Is Follow-   Length of       Is this
Caller       Caller                                         Matter      Up           Call?           caller’s 1st
                                                            Been        Necessary                    (2nd, 5th,
                                                            Resolved?   or                           etc.) call
                                                                        Requested?                   about this
                                                                                                     issue?
                                                              Yes          Yes

                                                               No          No

                                                              Yes          Yes

                                                               No          No

                                                              Yes          Yes

                                                               No          No

                                                              Yes          Yes

                                                               No          No

                                                              Yes          Yes

                                                               No          No

                                                              Yes          Yes

                                                               No          No

                                                              Yes          Yes

                                                               No          No

                                                              Yes          Yes

                                                               No          No



Employee Signature: ______________________________




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Description: This form may be used to document calls made to a support or customer service lines. The form template contains these following categories: name of caller, phone number of caller, reasons for customer’s call, whether matter is resolved, whether follow up is necessary, length of call, and whether this is the customer’s first or second call. Additionally, it can be customized to provide for any additional industry specific language that may be necessary. This form can be used by small businesses or other entities to keep track and organize calls made to support centers.