Support Call Record Form
This form may be used to document calls made to a support or
customer service line. The form template contains 7 categories.
These may be changed or added to, depending on a business's
individual needs.
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© Copyright 2012 Docstoc Inc. does not provide legal advice. The information and forms are not a 1substitute for the advice of
your own attorney.
[Company Name]
SUPPORT CALL RECORD FORM
Employee Name: ____________________________ Date: ______________ Time Period: ________ to _________
Name of Phone # of Reason(s) for Customer’s Call Has Is Follow- Length of Is this
Caller Caller Matter Up Call? caller’s 1st
Been Necessary (2nd, 5th,
Resolved? or etc.) call
Requested? about this
issue?
Yes Yes
No No
Yes Yes
No No
Yes Yes
No No
Yes Yes
No No
Yes Yes
No No
Yes Yes
No No
Yes Yes
No No
Yes Yes
No No
Employee Signature: ______________________________
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