GOOD GOVERNANCE
Good Governance / Smart Governance
Significance of Good Governance
Good Governance
What should it mean :
Responsive Policy formulation
Implementation with sensitivity
Efficient delivery of services / goods
Feedback – grievance redressal
Time lines
Good Governance
Possible everywhere
Possible in any field
Possible at every level
Wherever public involved – directly or
indirectly
Good Governance
Look around for examples
― Railway reservation
― Airline reservation
― Internet Banking
― Call Centers
Good Governance
Some important areas :
Public Distribution System
Health care
Social Benefits
Municipal Services
Housing
Industrial Promotion
Personnel administration
Land Records
Registration of deeds
Good Governance
Many aspects :
― Public Distribution System
Online application for Ration Card
Smart Ration Card
SMS alerts
o Lifting by Fair Price Shop owner
o Ration lifted by a Ration Card
holder etc. etc.
Good Governance
Online accessibility :
― CSCs
― Network – State
― Police
― Private
Software Development :
― NIC
― Private vendors
Good Governance
― Possible
― Look around
― Go for it