About Productive Training Services - Working for You Productive Training Services Inc. is a team of professional speakers, consultants and skilled workshop leaders that care about people, their interpersonal skills and their self development. We are committed to helping businesses and organizations increase their level of internal and external customer communication, trust, service and overall productivity. We have been teaching effective communication and “people” skills to business leaders, managers and their employees since 1984. We believe an organization is at its best when it’s people are at their best. Our Focus Is on providing interactive learning systems and consultative coaching to assist organizations in implementing successful long-term positive behavior changes. We are pleased you are taking this time to consider us as a valuable resource or partner that can save you time and effort while providing consistent, quality skill-building solutions. For more information on additional programs or services provided by Productive Training Services call (734) 332-8770. Who We Are What We Believe We are a team of professional speakers, We believe an organization is at its best consultants and skilled workshop leaders when its people are at their best. that care about people, their self development and their skills in interacting In order to make that happen, the people with others. within the organization need to “buy-in” to what they believe the organization values or We are committed to helping businesses and stands for. In addition, they must effectively organizations increase their internal and communicate with each other and their external customer satisfaction, service and management on a regular basis. overall productivity. Alignment with values and good We have been teaching effective communication then set the stage for communication, self-management and cultivating a supportive environment that “people” skills to managers and their generates mutual respect and learning employees since 1984. opportunities for continuous improvement. (See model below). What We’ve Learned Our research and experience has proven to us that the most effective organizations and individuals have or need to have: 1. Clarity of mission/purpose & values 2. Awareness of present strengths to support and carry out their mission 3. Identification and acknowledgment of existing or potential weaknesses 4. Plans with specific action steps to support values, build on strengths and overcome/minimize weaknesses 5. Commitment to communicate, implement and follow through with the plans to support and live the organization’s mission How We Can Help You Our Focus Is ... providing interactive learning systems and consultative coaching to assist you and your people in developing steps one through five (above) Our Specialty Is ... 1. building employee attitudes, communication, and people skills 2. refining management leadership, communication and coaching skills For ... maximizing job satisfaction, productivity, and customer caring Satisfied Clients We Have Served Include . . . AKZO-NOBEL TRANSPORTATION FORD MOTOR COMPANY MICHIGAN METRO GIRL SCOUTS COATINGS COUNCIL GENERAL MOTORS CORPORATION AMERICAN SOCIETY OF NACHI ROBOTICS SYSTEMS EMPLOYERS GM HYDRA-MATIC DIVISION PROJECT ADVISORS CONSORTIUM BUDD COMPANY HAYES WHEELS INTERNATIONAL PROPER MOLD AND ENGINEERING CAMPBELL AND COMPANY HITACHI DATA SYSTEMS ROYAL FINANCIAL SERVICES, INC. CENCORP IMMUNO U.S., INC. SARNS 3M CHRYSLER CORPORATION INVETECH SELECTCARE CREDIT UNION EXECUTIVE LETTS INDUSTRIES, INC. SOCIETY STANLEY DOOR COMPANY LUCAS-VARITY C.S. MOTT FOUNDATION U.S. CENSUS BUREAU MAGIC LINE DETROIT NEWSPAPERS U.S. OFFICE OF PERSONNEL MAZDA MANUFACTURING USA MANAGEMENT DISCOVER LEARNING, INC. METLIFE CONSULTING SERVICES VALENITE FINANCIAL EXECUTIVES INSTITUTE MICHIGAN ASSOCIATION OF VECTOR RESEARCH, INC. FLINT INK CORPORATION INTERMEDIATE SCHOOL ADMINISTRATORS VERSACOM FLINT OSTEOPATHIC HOSPITAL MICHIGAN AUTOMOTIVE PARTS VISTEON FORD EDUCATION AND TRAINING ASSOCIATION WILLIAMS INTERNATIONAL MICHIGAN CREDIT UNION LEAGUE Productive Training Services, Inc. (734) 332-8770 Skill-Building Workshops and Presentations for Your Organization Are you looking for solid skill improvement programs from professionals that will help your team produce better results? With every program we deliver, our main goal is to address YOUR specific objectives to improve both individual and organizational effectiveness. We do this by providing interactive presentations and skill- building workshops in the two key areas that most effect productivity and internal and external customer satisfaction: I) Employee/Professional Development Skills Proactive Communication (improves listening, thinking, speaking and cooperation between co-workers) Customer Care and Retention (professional customer, client or member handling skills) Organizational Teamwork (tools for measuring and improving your team effectiveness) Time and Priority Management (a proven value-based system to help your team keep focused) II) Supervisory/Leadership Development Skills The Team Approach to Leading Others (leadership enhancement through vision, values and communication) The Effective Interactive Presenter (effective presentation delivery and question-building skills that get results) Motivation Techniques for Supervisors (how to bring out your employee's best and improve your approach) Conducting Effective Meetings (how to prepare, stay on track, and accomplish more in less time at meetings) Supervisory Series (four to ten integrated half-day modules on practical skill areas such as performance appraisal, handling problem employees, effective delegation, win-win negotiating, proactive problem solving and more) So Why Productive Training Services? We deliver not only the what to do (the content) and the how to do it (the process), but also the why to do it (the purpose) for the individual and the organization. This means we help you get long-term results vs. short-term, quick fixes. The length of each program depends on the existing skills of your team members as well as your desired outcomes. Whether you need a one-hour speech or an integrated workshop series, we will help you plan your employee/management development needs so you get the results you are looking for. Call us today for a free consultation or faxed outline on any of the listed topics. “We can help you develop one of your greatest resources - your people.” Joe Tabers, CSP - President Productive Training Services, Inc. (734) 332-8770 Here's What Others Are Saying About us "You were a real inspiration to all of us. You are knowledgeable in many areas and able to incorporate that into a simple message." - Phyllis Farris, Chief of Technical Training "The program was motivating, entertaining, and very effective. These points are directly related to the overall extreme effectiveness of the instructor. One of the best courses I've attended." - Joe Alsman, Auditor "I gained good and valuable motivation skills which every manager needs." - Diana Dulkiewicz, Collection Manager "The instructor was well-informed. He presented the information excellently and made the class very interesting. This was one of the best classes I ever attended. I feel that I am leaving with so much more than I came with." - Barbara Pittelka, Quality Assurance Specialist "Joe got us to participate and enjoy what we're doing." - Kay Rogers, Program Analyst "Outstanding presenter; knowledgeable - well prepared - effective - organized - caring." - Ed Kanne, Senior Realty Specialist "The presentation was active and flowing. Thoroughly enjoyable and educational." - Rick Cargill, Superintendent "Joe Tabers was the best instructor I have had in 40 years in the business.” - Robert L. Gagney, Service Manager “99% of the participants rated their experience of the overall seminar as very good or excellent. Thank you so much!” - Maribeth Bramlage, Education Specialist Productive Training Services, Inc. (734) 332-8770 List of References Listed below are some meeting planners we’ve worked with. Feel free to contact them if you would like more information about Productive Training Services, Inc., Joe Tabers or June Kenny. Williams International Bob Scherba, Vice President Finance & Administration (248) 960-2415 Detroit Newspapers Karen Santine, Training Coordinator (313) 222-2775 American Society of Employers Donna Kutylowski, Contract Training Coordinator (248) 223-8008 Chrysler Corporation Bill Kurolvech, Training Coordinator (248) 576-7143 Valenite Corporation Christine McDermott, Director of Human Resources (248) 589-6274 Please let us know if you should need anything else. We look forward to the opportunity to work with you and your team.
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