Nagios vs. Tivoli and Open View

CONFERENCE ON NAGIOS & OSS Monitoring

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano

May 20th - Bolzano









Simple Solutions are money in cash Nagios vs.

Tivoli and Open View.



Why more and more big corporates opt for

Nagios





Jan Josephson, CEO & Co-founder op5 AB

janj@op5.com

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Topics

 Who are we to talk about the future, short on op5

 The NMS market – shifting gear for several reasons

 Nagios / OSS strengths and weaknesses for the enterprise

 What are the real costs and values

 Customer case story – AGA Linde Gas

 From simple router control to SAP service desk



 Customer case story – Handelsbanken

 Replacing HP Open View

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









1 slide on op5

 A Swedish company founded in 2004

 Key staff active in the nagios community since 2001

 More then 450 systems in operations in more then 20 countries

 +30 professional partners in 20 countries

 5 years of consecutive growth

 97% renewal rate on our subscriptions

CONFERENCE ON NAGIOS & OSS Monitoring

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano

May 20th - Bolzano









A Nordic Operator

needed a Network

Operating Center

• Quality uptime

• Simplicity

• Service levels

• Ease of installation

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









The NMS market shifting gear

 Mega trends

1) Virtualization

2) Outsourcing

3) Cloud-computing

 All share the same needs for:

 Simplicity

 Speed of deployment / change

 The big picture view

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Knowing where things go wrong is

80% of the resolution

and hence

80% of the cost

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









”Where” is 80% of the problem

Application





Computer









User

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









”Where” is 80% of the problem

Application





Computer









User

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









”Where” is 80% of the problem

Application





Computer









Cloud





User

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









”Where” is 80% of the problem

Application





Computer







Virtual









Cloud Outsourcing







User

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Tomorrow or today?

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Coping with the challenge



• The generic control of IT must be automated

• It must provide the overall picture

• Accumulated data is a great asset for planning the future

– Providing we can make sense of the data

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Majority of large enterprise NMS projects fail

(HP, BMC, IBM, CA - Gartner 2009)



Top 3 reasons for failure

1. Lack of long term maintenance degrades system quality and

drastically reduces the overall usage sending it to a slow but

certain death.

2. Brain drain/system complexity, the solution in place is depending

on a small or very small number of key experts. All people do get

sick or change jobs.

3. User complexity, the system is too complicated limiting the

number of everyday usage.









2010-05-18

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Nagios OSS strength & weaknesses for the enterprise

++++ ------

 Huge active community  Nagios is complex for ”the

big crowd”

 You will ”never” be #1 with a

problem/issue  Change management

 Stable  Redundant or clustered setups



 Free to download  Lack of good reports

 Well documented  Performance

 Utilization/acces to local /  The user interface is

open development  CGI = unflexible

knowledge

 Very old



 Limited or no support options

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Nagios for Enterprise – more then nagios



PnP



Nagios

plugin Ninja









Nagios





Nagvis

Merlin









Cacti







2010-05-18 … more than software

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









The real puzzle GPL (GNU General Public License)

 op5 merlin



 op5 ninja

Artistic

GPL (GNU General Public License)

* op5 monitor-config

* perl-Class-Accessor * op5 monitor-nacoma

 op5 plugins

* perl-Config-Tiny * op5 monitor-passive

 asterisk

* perl-Device-SerialPort * op5 monitor-notify

 Cacti

* perl-Email-Simple * op5 monitor-distributed

 git

* perl-Error * op5 monitor-smsacknowledge

 jed

* perl-Expect * op5 system-auth

 libnet

* perl-IO-Stty * op5 system-config

 lzo2

* perl-IO-Tty * op5 system-backup

 mm

* perl-Math-Calc-Units * op5 system-portal

 nagios

* perl-Nagios-Plugin * op5 statistics-scripts

 nagios-plugins

* perl-Net-SMTP-SSL * op5 statistics-templates

 Nagvis

* perl-Params-Validate * op5 logserver-connector-fs

 NSClient

BSD * op5 logserver-db

 nrpe

* eventlog * op5 logserver-gui

 nsca

CPL * op5 logserver-reports

 openvpn



 passwdgen

* graphviz

 perl-Crypt-Rijndael

* graphviz-gd

 perl-Device-Modem

DISTRIBUTEABLE

 perl-Git

* perl-Crypt-DES

 perl-rrdtool

* perl-DBD-Sybase

 perl-Term-VT102

* perl-Net-SNMP

 rrdtool

FREEWARE

 smstools

* radiusclient

 Spine

* radiusclient-devel

KOHANA LICENSE

* kohana









2010-05-18 And the puzzle is changing all the time.....

… more than software

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









The value of NMS



Operational control $$$$





Service level $$$





Performance and availability $$





Events $









Application Server Network Database Cloud Virtualization

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









The real cost and value of NMS

Customer value







SLA

Customization





Change-management,

reports, alarmhandling







documentation, maintenance, bugfixing,

quality assurance, release planning,

patching, update underlying OSS etc.

Workload

hours

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Customer case Aga Linde Gas – a gerilla example

 48000 employees in more then 100 countries

 Started with a local routerproblem in Germany

 30 routers needed monitoring

 Daily & weekly reports to internal and external service partners

 2 weeks from 1st telephone contact to deployed solution



 6 months later...

 Customer added unix/linux servers in Germany



 1 year later

 Customer add global router network and all europén servers

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Customer case Aga Linde Gas – a gerilla example



 2009 – a need for service monitoring of SAP

“The op5 Monitor with the SAP plugin has enabled

us to create a fully functional 24x7 SAP service on

call duty, assuring direct support and incident handling

and reporting for all our users. This is a key function when

evolving from an IT centric to a IS centric function.” says

Vesa Kuparinen.”









 Customer used local inhouse consultants, op5 QA

validated all checks and assisted in the

deployment

 From idea too full deployment in less then 9

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Svenska Handelsbanken – a Tivoli replacement

 About Handelsbanken:

 Universal bank established 1871

 The biggest bank in Sweden and the third biggest bank in the Nordic area*

 Lending to general public: > SEK 1 400 billion

 Operating profit: SEK 15.3 billion (2008)

 Total staff: 11 000

 608 branches in The Nordics

 84 branches in the rest of the world

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









The Project – Replace Tivoli with Nagios (op5 Monitor)

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Summery of replacement project

 Complete project time – less then 4 months

 Minimal to zero change for the large user groups i.e current

NOC and Helpdesk

 Tivoli is totally out = zero licence and support fee's

 Drastic reduction of nodes feeding Managed Objects

(presentation layer)

 Greatly reduced complexity for the monitoring solution

CONFERENCE ON NAGIOS & OSS Monitoring

May 20th - Bolzano









Thank You



For more information – please visit



www.op5.com