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Marketing Strategy Tag Heuer

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Marketing Strategy Tag Heuer
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WATCHES AND JEWELRY



Formed in 1999, Watches and Jewelry is the most

recent LVMH business group. It includes TAG Heuer,

Ebel and Zenith, three highly esteemed Swiss watch-

makers, plus Montres Christian Dior, also made in

Switzerland. Chaumet and Fred, two of France’s most

venerable jewelers, are part of this business group,

as is the De Beers LV joint venture, created in July

2001, which will open its first store in 2002. Omas,

Italy’s famous designer of writing instruments

acquired in 2000, rounds out the division’s portfolio

and strengthens a pen business already initiated by

Christian Dior and Chaumet.







STRATEGY AND OBJECTIVES Each company invested significant efforts to

“Our business group reflects LVMH’s goal to build improve its product portfolio, retaining the most

a significant position in watches and jewelry with promising lines and giving greater focus to the

a portfolio of prestigious and profitable brands. high-end, more profitable markets. We also added

In 2001, we fine-tuned the strategies of these to our international network, pooled more admin-

recently acquired companies, strengthened their istrative services, and improved coordination of

respective market positioning and management, our industrial activities.

and provided shared resources and methods. For 2002, the watch and jewelry brands of LVMH

Last year the Watches and Jewelry business have set an ambitious growth target supported

group withdrew from certain production and by a stronger organization and additional

retailing activities on behalf of non-LVMH brands. resources. The differentiated and complementary

Philippe Pascal market positionings of these brands will offer

This was a strategic decision to ensure future

profitable growth. optimum synergies.”









58 LVMH Annual report 2001 WATCHES AND JEWELRY

C HARACTER TRAITS



The value of the Ebel brand

combine watchmaking expertise

with the esthetic design

imperatives. In 2001, its 90 th

anniversary year, Ebel received

a new visual brand identity and

revamped all of its advertising

and publicity tools.

Its advertising campaign

emphasizes its elegant product

design and attention to detail.









60 LVMH Annual report 2001 WATCHES AND JEWELRY

Net sales for the Watches and Jewelry business group totaled 548 million euros .

Excluding sales for third-party brands,

net sales for LVMH brands stood at 517 million euros .

Income from operations amounted to 27 million euros.









Investments Net sales

by geographic region

EUR million

in %



9 16 26





(EUR million) 1999 2000 2001 Other markets 8% France 7%

Rest of Asia 10%

Net sales 135 614 548

Rest

of Europe

Japan 13% 33%

Income from operations 5 59 27



Operating margin 4% 10% 5%

North and

1999 2000 2001 South America 29%









Highlights

s New senior managers were s The De Beers LV joint venture s The Ateliers Horlogers, s TAG Heuer acquired the

appointed at Chaumet, Fred, was formed in July with head- located in La-Chaux-de-Fonds, metal bracelets division of

Omas and Zenith. quarters in London. It com- Switzerland, was created from Morellato Spa, its principal

pleted its strategy and initial the merger of Benedom and supplier for the last ten years.

s The Watches and Jewelry busi- plan for store openings. PLD, the Ebel division special- The new subsidiary has been

ness group continued to integrate ized in “private label” watches. named Artelink.

its international retail network by

setting up subsidiaries.









The Watches and Jewelry business group laid the activities for non-LVMH brands. In 2001, sales of

foundation for profitable growth in 2001 in line LVMH watch brands grew everywhere but in the

with its objectives. It now has enhanced manage- United States, while also gaining market share.

rial expertise necessary to develop both creativity The business group broadly expanded its interna-

and an entrepreneurial spirit, improve the posi- tional presence and improved the coordination

tioning of each company and product line, and and pooling of its administrative services. It

gradually implement the appropriate operating beefed up its sales and marketing teams and

synergies. began to set up a multi-brand customer service

Against the backdrop of an economic downturn, network around the world designed to improve

LVMH’s watch and jewelry companies rigorous- customer satisfaction. By the end of 2001, LVMH

ly continued their two-pronged strategy, which Watches and Jewelry had a global organization

has had a short-term adverse impact on net sales covering all of Europe, the Americas, Northern

and profits, but has paved the way for future Asia, Japan and the Asia-Pacific region. In 2002,

growth. The first task was to implement more TAG Heuer and Montres Christian Dior will

selective and qualitative retailing by building open the first stores in China and India.

relationships with the best specialty retailers. The In 2001, we also improved our manufacturing

second was to reduce some production and retail organization by identifying common resources,









WATCHES AND JEWELRY LVMH Annual report 2001 61

such as prototyping capacities, and by sharing the design, like the Monza Calibre 36, equipped with

best methods for developing investment plans, a movement that operates at 36,000 beats per

improving productivity, and negotiating better hour and developed in collaboration with Zenith

purchasing terms from suppliers. Manufacture.

With the prestigious Zenith Manufacture, cur- The Alter Ego watch for women introduced in

rently being modernized, the Ateliers Horlogers 1999 has become an established performer, sup-

created in 2001, TAG Heuer’s specialized sub- ported by an advertising campaign that features

sidiaries plus Artelink, LVMH’s watch brands Marion Jones, Zhang Ziyi and Ines Sastre pho-

now have strong capacities for developing and tographed by Jean-Baptiste Mondino. With the

manufacturing movements and supplying high sporty Link model set in diamonds or combining

quality watch cases, dials and metal bracelets. steel with gold, TAG Heuer continued to expand

Based, on all these developments, the Watches its female customer base.

and Jewelry business group has set an ambitious

Performance values

target for growth for 2002.

TAG Heuer continued its association with sports

TAG Heuer is in 2001 as the official timekeeper for the Formula

TAG Heuer

one of Switzer- 1 world championship and the world alpine ski

land’s leading watchmakers and the world’s championship. The brand is also a partner of the

leader in prestige professional sports watches. Formula 1 McLaren Mercedes team, the most

award winning team for the past 20 years and The Watches and Jewelry

Offering high quality, high-tech and leading edge

business group has invested

style inspired by a tradition of innovation going ranked second worldwide. Additional partner-

heavily in its workshops in Locle

back 142 years, TAG Heuer watches appeal to ships will be formed in 2002. and la-Chaux-de-Fonds

young, trend-setting active consumers. The advertising campaign initiated in 2000 will in Switzerland. LVMH’s watch

After rapid growth in the previous two years, yield in early 2002 to a campaign modeled after brands now have strong

TAG Heuer’s legendary campaigns that featured capacities to develop and

TAG Heuer refocused its strategy toward more

manufacture movements as well

selective retailing in order to exert better control its values of prestige and performance symbolized

as to supply cases, dials

over its brand image. This decision and the impact by distinctive watch models and well-known and metal watchbands.

of the events of September 11th in the United celebrities.

States, its biggest market, resulted in lower net As part of its continual focus to retailing, TAG

sales in 2001. Nevertheless, the company gained Heuer renovated the décor and displays in its

additional market share everywhere else. The

company now controls over 90% of its worldwide

retail outlets through its exclusive subsidiaries

and those carrying other LVMH brands. Sales

grew significantly in Japan, France, Great Britain,

Spain, Italy, Australia and Thailand as customers

purchased higher-end products across the board.



Successful leaders

and promising new products



TAG Heuer’s leader 2000 series celebrated its

twentieth anniversary and continued to attract

customers and increase sales. The introduction of

the Kirium F1, which combines design and tech-

nology, widely surpassed sales forecasts and

strengthened the brand image of leading-edge

style and features.

Sales of the classic Monaco, Carrera and Monza

models rose sharply, confirming TAG Heuer’s

strong potential for brand expansion into prod-

ucts that bring classic watchmaking to sports









62 LVMH Annual report 2001 WATCHES AND JEWELRY

* DE QUOI ÊTES-VOUS FAIT ? - WWW.TAGHEUER.COM









DAVID COULTHARD - VAINQUEUR DE GRANDS PRIX FORMULE 1 DEPUIS 1995









WATCHES AND JEWELRY LVMH Annual report 2001 63

exclusive boutiques, making them exhibit spaces Technical advertising

that showcase the brand’s entire collection. A new and selective retailing

store opened in London and will be followed by Zenith launched its advertising comeback with a

another in New York in the spring of 2002 after a campaign focused on the quality of its move-

delay caused by the September 11th attacks. The ments and its watchmaking expertise and sup-

company selects its multi-brand points of sale ported by new displays installed at high-end

with particular attention and, with the same atten- watch retail stores. The new sales force and deal-

tion to quality and esthetic appeal, it installed a ers received training in watchmaking so they

new generation of high-end display cases. could capitalize on the brand’s exceptional

expertise.

Prospects for 2002

Today, Zenith controls 85% of its retail network.

In January 2002, TAG Heuer introduced TAG In 2001, the brand entered Japan and the United

Heuer Sportsvision, a line of licensed sports eye- States where it was warmly received by the best

wear, offering design and advanced technology retail shops.

that reflect the performance values associated

In 2002, Zenith Manufacture will make signifi-

with the brand. The gold Silmo that recognized

cant capital investments to meet the growing

this innovation confirms its potential.

demand for mechanical movements and the spe-

In 2002, TAG Heuer will focus on supporting its tra- cific complications generated by Zenith’s growth

ditional positioning in prestige professional sports and the growth of other LVMH brands.

watches and continue to develop more high-end

As a symbol of traditional fine watchmaking,

lines. Growth will be driven by a revamped organi-

Zenith will continue to expand and develop high-

zation, the opening of new markets like China and

end products with a more active ad campaign and

India, and increased investments in marketing.

selective partnerships with the best retailers. Its

loyalty to tradition will not prevent the introduc-

Zenith Manu- tion of new designs that will be presented at the

Zenith

facture was foun- 2002 Basel trade show.

ded in 1865 in Locle, in Switzerland’s Jura

region. It joined LVMH in late 1999 and special-

Developed by

izes in manufacturing fine watch movements. In Montres Christian Dior

Benedom and

2001, Zenith began to modernize its production

Ateliers Horlogers, Christian Dior watches

shops and refocus on marketing mechanical

achieved growth of over 30% in 2001, despite the

watches, abandoning its quartz watch activity

slow economy that heavily impacted the fashion

and making sharp cuts in its sales of movements

watch segment. Thanks to close collaboration

to other companies. Despite this refocusing,

with Christian Dior Couture, the watch lines

Manufacture maintained net sales and sales of

continued to expand, adding new styles and earn-

the Zenith grew 10%.

ing increased media attention.

The rising values of fine watchmaking The Chris 47 watch, the exclusive creation of the

Zenith makes two of the world’s most prestigious Christian Dior Couture studios under the direc-

mechanical movements for fine watches. El tion of John Galliano, was the year’s most origi-

Primero is an automatic chronograph and the nal new watch in terms of both design and color

world’s first to measure time to one-tenth of a sec- and an immediate success. Dior’s Malice, Diorific

ond, ticking at 36,000 beats per hour. The Elite and Riva watches also performed very well with

extra flat automatic movement is only 3.28 mil- strong support from effective marketing and sales

limeters thick and functions at 28,000 beats an promotions. The additional production capacity

hour. Product lines equipped with these move- at Ateliers Horlogers will enable Dior to meet the

ments posted sharp growth in sales despite the growing demand for its watches.

economic slowdown. Zenith improved its sales The consolidation of Montres Christian Dior

across the world, except in Italy where the with- within the LVMH group has been an opportuni-

drawal from quartz watches was not entirely off- ty to prepare for sustained and more controlled

set by sales of mechanical watches. growth in many markets.









64 LVMH Annual report 2001 WATCHES AND JEWELRY

WATCHES AND JEWELRY LVMH Annual report 2001 65

Strategic developments Founded in 1911

Ebel

and famous for its

New women’s models designed to harmonize

watchmaking excellence and elegant design, Ebel

with Dior Couture, like the Dior 66 inspired by its

began in 2001 to reap the fruits of its integration

latest collection and the new Malice in a round

within the LVMH group, which strengthened its

version, will help fuel growth for Montres

organization and clarified its strategy.

Christian Dior in 2002. The brand will continue

to focus on high-end products as it reduces the The industrial reorganization initiated in 2000

size of its collection and launches jeweled models. resulted in significant gains in productivity. At the

same time, the company ended its private labels

The year 2002 will also be devoted to strategic

activity and stopped producing movements for

developments leading to the introduction of new

third parties.

women’s and men’s models in 2003 that reflect

the styles of Christian Dior Couture and The brand also continued to integrate its retail

Christian Dior Homme. network, creating a subsidiary in Japan. It now

controls nearly 80% of its sales to retailers.

This famous jew-

Chaumet A new focus on high-end products

eler located in The workshop’s secret

place Vendôme in Paris implemented an in-depth At the 2001 Basel Trade Show, Ebel unveiled a

review of its operations in 2001 to build a firm specialized and improved product line, centered At Place Vendôme,

foundation for future growth. Chaumet, with its on three of the nine lines existing in 1999. The Chaumet’s jewelry craftsmen

rich and colorful history, archives and exception- Classic Wave line, a redesigned version of the perpetuate their expertise,

al jewelry pieces, plans to enhance its brand iden- Sport Classic, was especially well received by handing it down from one

generation to the next with the

tity and grow systematically. Sales were up 13% in retailers and wholesalers who liked its elegant

concern for quality and detail that

2001, due primarily to stronger performances in curved lines and the comfort they provide. The have been the Company’s

Japan and Korea. Beluga and Beluga Manchette lines were complet- hallmark since it was founded

Chaumet added to its Anneau and Plume ed with many gold and jeweled models that were in 1780.

contemporary design lines, while significantly highly appreciated. The 1911 line, remodeled Five years of shop apprenticeship

with new dials and leather straps, strengthens out are necessary to acquire the

expanding its line of rings for the Japanese mar-

the men’s line. Generally, Ebel began to improve skills which make Chaumet’s

ket. designs so distinctive.

its product mix with the use of precious metals

The Class One line, combining steel and dia-

monds in a creative design and launched in 1999.

was the top performer in the watch segment. The

Class One chronograph for men was particularly

popular.

The brand focused its advertising efforts on its

leader products, concentrating on France and

Japan where the approach proved effective.

Chaumet did not open any new boutiques, but it

did integrate the management of its “shop-

in-shops” in Japan, and initiated a very tightly

controlled retail activity with specialty retailers.



New momentum



Chaumet’s growth in 2002 will accelerate, sup-

ported by strategic initiatives that include a strong

visual identity, a new boutique format, and sever-

al new stores, notably in Japan, new watch and

jewelry lines, and increased emphasis on adver-

tising and public relations.

Chaumet will enter new markets very gradually

as it develops the teams required for a very tar-

geted expansion.







66 LVMH Annual report 2001 WATCHES AND JEWELRY

and diamonds. At the same time, the company Since it joined

Omas

redirected its retailing toward the best points of LVMH in May

sale, particularly in Germany. Although US sales 2000, Omas, a well-known pen manufacturer in

were adversely affected by the events of Bologna, has undertaken a serious strategic

September 11th, Ebel’s sales rose in France, Great review to build a firm foundation for future

Britain, Spain, Central America, the Middle East growth.

and in Southeast Asia. The company sharply reduced its private label

manufacturing and made the investments essen-

A new ambassador tial for its growth. Its priority markets are Italy,

Ebel’s new strategy was reflected in an advertising France and the United States, the top markets for

campaign emphasizing its elegant product design luxury writing instruments.

and perfection of detail. Maggie Cheung, a At the Frankfurt Trade Show in January 2002,

famous Chinese actress, is now serving as spokes- Omas introduced its new product line which is

woman for the brand. now refocused on the top symbolic lines that

Ebel will continue its new strategy, strengthened made its reputation. The legendary 360 and Arte

by the strong performances of its subsidiaries cre- Italiana models are two of these lines and they

ated in 2000 and 2001. The year 2002 will usher will be expanded in new designs, materials and

in many new high-end and jewelry models for colors. Omas will continue to design very limit-

existing lines as Ebel completes preparations for ed series reserved for collectors, like Paris Ville

the major new products to be launched in 2003. Lumière unveiled in 2001.

New display cases will be set up in the specialty

A top contempo- stores and Omas plans to open a boutique in

Fred Paris

rary jeweler, Fred Milan in 2002.

continued its refocusing strategy in 2001 by end-

ing sales of third-party products in its network of In July 2001,

De Beers LV

stores. In the fourth quarter, three new points of LVMH and De

sale opened in the key locations of New Bond Beers obtained approval from the European

Street in London, the Ginza in Tokyo, and rue Commission for their joint venture to create a

Faubourg Saint-Honoré in Paris. These new chain of jewelry stores under the De Beers name.

stores increase the number of boutiques to ten, all Formally established under the name De Beers

with a décor reflecting the exclusive architectural LV, the company set up its headquarters in

London and assembled an experienced manage-

format first used at place Vendôme in 1999.

ment team. Its goal is to build a global network of

In 2001, Fred enhanced its product line with new stores that will make De Beers a leader in jewel-

variants of the Mouvementée and Success rings. ry. The De Beers name is very well known in

The highly successful Marine ring has a very major markets and LVMH brings its expertise in

modern design with unusual color tones. The 36 developing luxury brands to the joint venture.

line of watches and chronographs performed par- The company plans to enter the diamond jewelry

ticularly well. market from an original angle, both in terms of

creative inspiration and store concept. In late

2001, the market positioning strategy, creative

Confirmed style

management, and the initial store opening plan

Fred updated its advertising campaign combining were being finalized.

creativity and sensuality to feature its latest cre- De Beers LV’s mission in 2002 is to design and

ations. This will continue in 2002. produce the product lines of the future brand,

develop the concept and décor for its stores, and

In the spring of 2002, Fred Paris will unveil a new set up management systems and advertising cam-

line of watches in keeping with its contemporary paigns. The first store is slated to open in London

and creative positioning. Three “shops-in-shops” at year end. s

will be opened in Japan and France during the

year. With a revamped management team and

collections featuring an established style at an

affordable price, Fred Paris should enjoy signifi-

cant growth in 2002.









68 LVMH Annual report 2001 WATCHES AND JEWELRY

WATCHES AND JEWELRY LVMH Annual report 2001 69


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