UNIVERSITY OF DUNDEE
CAMPUS CATERING SERVICES
TERMS & CONDITIONS
Definitions:
Customer – person coordinating event and responsible of ensuring payment of services provided.
Guests – persons attending event
Campus Catering – University catering team operating under the direction of the Residences
Office and Student Services of the University of Dundee
1 Numbers of Guests:
1.1 The Customer must provide to Campus Catering an estimate of the number of Guests to be
catered for at the point of the initial booking.
1.2 If appropriate, Campus Catering will confirm a minimum number calculated on financial
viability and a maximum number calculated on the resources (eg room size) available. This
will be advised at the time of booking.
1.3 The Customer must provide written confirmation of final numbers (on which Campus
Catering will base the final charge) in writing (email will suffice) to the catering manager of
Campus Catering 5 working days prior to the event. If a final number is not received by the
catering manager within 5 working days prior to the event, the final charge will be based on
the estimated number.
1.4 Cancellations received between the 5 working day notification deadline and 48 hours prior
to the event will be charged at 35% by Campus Catering. Cancellations received between
48 hours and the event will be charged at 100%. All cancellation must be in writing (email
will suffice) to campuscatering@dundee.ac.uk
1.5 The final charge will not be less than the viable number agreed at the time of booking.
1.6 If the final number exceeds the maximum number, agreement must be sought by the
customer in writing and accepted by the catering manager of Campus Catering in writing,
prior to the event.
1.7 Wine may be supplied by the customer if agreed in advance. A service charge will apply
and be confirmed at the time of booking.
2 Invoice:
2.1 Charges for all Campus Catering events are quoted without VAT. VAT is chargeable as
outlined below.
2.2 Paper invoices are not supplied for University customers, all charges are arranged via
internal transfer by the Finance Office. Requests for invoices paper copies can be
requested at the time of booking and will be charged at 15% of invoice total (and to a
maximum charge of £25) for each invoice created.
2.3 VAT is not applicable to internal recharges (except alcohol sales). Internal University
customers must supply a departmental cost code at the time of booking.
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2.4 External customers (and other customers who do not supply a University departmental cost
code) will receive an invoice which will be subject to VAT charges.
2.5 Invoices must be paid within 30 days of the invoice date. Campus Catering reserves the
right to charge a late payment surcharge of 2% of the outstanding balance on any invoice
that remains unpaid by the due date.
3 Tower Building Facilities:
3.1 The provision of catering within the River Rooms (9th floor Tower Building) and the Top of
the Tower Café (10th floor Tower Building) is managed and controlled by the Campus
Catering Team. No other catering operator is permitted to supply catering services within
these facilities.
3.2 Customers must ensure that no nails, pins, tape or similar devices are used for affixing
notices to surfaces within the River Rooms and that these areas are left in clean and tidy
state.
3.3 Events which continue after 10pm on any weekday (Monday to Friday) or at any time at
weekends (Saturday and Sunday) may incur an additional security charge, this will be
confirmed at the time of booking.
4 General:
4.1 Catering equipment including crockery and cutlery remain the property of Campus Catering
and must be returned at the end of the event.
4.2 The Campus Catering team will not be responsible for catering provided by another
operator including the disposal of food supplied by another operator. Campus Catering
will not supply crockery, cutlery etc for any other operator.
4.3 The Customer or their representative must ensure he/she is available at the start of the
event to accept the service delivery.
4.4 Customers who are dissatisfied in any way with the service are encouraged to bring the
matter to the attention of the catering manager at the time of the event, in order that any
discrepancy may be rectified immediately, if possible.
5 Campus Catering reserves the right to cancel the booking if:
5.1 The customer becomes insolvent or enters into liquidation or receivership.
5.2 The University of Dundee or any part of it is closed due to circumstances outside of its
control.
5.3 The customer is more than 30 days in arrears with any payment to Campus Catering.
5.4 The booking might prejudice the reputation or cause damage to the University of Dundee.
In such event, Campus Catering will refund any advance payment made but will have no
further liability to the Customer.
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6 Complaints:
6.1 Should you have a complaint arising out of the catering services, please contact the
catering manager as soon as possible. If for any reason this is not appropriate, the
complaint should be made in writing to the University Residences Officer within 3 days of
the occasion of such a complaint.
6.2 We welcome your feedback (good and bad) to help us further develop the catering
services.
6.3 The Catering Team operates within the remit of the Residences Office and Student
Services.
Mrs Margaret Wyllie
The Residences Officer
Residences Office
3 Cross Row
Dundee
DD1 4HN
residences@dundee.ac.uk
Tel: 01382 384040
Fax 01382 202605
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