Job Specification
Customer Data Controller
Job title: Customer Data Controller
Location: 30 Park Gate, Milton Park, Abingdon, Oxon
OX14 4SH
Reporting to: Customer Care Team Leader services for professional
procurement
be better informed, make better
decisions
Job level: Level 2
Purpose of the Job:
The Customer Data Controller provides support through all aspects of servicing and maintaining existing
and new customer accounts on Achilles systems.
Key responsibilities
1. Quality checking questionnaires and submissions received from customers
2. Main point of contact for resolving customer problems, issues, and queries via fax, phone, letter, or
email. May involve forwarding to appropriate personnel using internal call management system
3. Updating and maintaining customer details and account records using in-house applications.
4. Contacting customers by telephone, email, letter or fax to ensure data is promptly presented to a
high standard for inclusion on the database
5. Creating and sending logon details to clients and users.
6. Taking and processing customer payments, ensuring speedy delivery of service
7. Carrying out other tasks to progress customer data from application to full registration on the
database. This may involve taking on projects.
8. Post duties including enveloping, stamping, and sending mail
9. Providing support in delivery of client open days, exhibitions, training seminars, presentations, and
consultancy work
10. Maintaining an accurate and up to date call log of all customer communication.
11. First point of contact for Customers a and escalating IT issues, technical queries, and complaints as
appropriate
12. Developing and cultivating relationships with customers
13. Working within a framework of corporate standards and policies
14. Proactively assisting customers in ensuring that their data is kept up-to-date
Physical factors
They should be smartly presented and articulate.
Essential Skills
A working knowledge of MSOffice, Outlook, and Excel.
Accuracy and close attention to detail
Articulate and able to demonstrate verbal reasoning
Logical thought
Be numerate and literate
Good listening skills
Confident and pleasant manner when speaking to customers
Flexible approach and ability to meet tight deadlines
Training
Information about the organisation and the databases will be given during a period of induction.
Training will be given on specific software.
Person specification
The Customer Data Controller will be working within a small and dynamic team and good interpersonal
skills along with enthusiasm are essential. There will be scope to work on your own and with initiative,
but team playing is more important. A good telephone manner is imperative together with the ability to
handle customer calls in a friendly professional way.
The work involves accuracy and close attention to detail, requiring good technical, and organizational
skills. It will be important to demonstrate sound time management and planning while remaining
flexible in approach. Working to deadlines is important as the environment can be pressurized at times
Additional information
There may be an occasional requirement to work beyond contracted hours or to work at other offices,
therefore the ability to drive and a clean driving license would be preferable.
Salary: Competitive salary + OTE
Benefits: 25 days annual leave pro rated
Non contributory pension scheme
Subsidised membership of health club
Company sickness scheme
Childcare voucher scheme
Life Assurance Scheme
Flexi time
Postal Applications to: Human Resources Department
Achilles Information Limited
30 Park Gate
Milton Park
Abingdon
Oxon
OX14 4SH
Email Applications to: jobs@achilles.com
Achilles Information Limited
30 Park Gate Milton Park Abingdon Oxon OX14 4SH UK
T: +44 (0)1235 820813 F: +44 (0)1235 821093 E: jobs@achilles.com www.achilles.com
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