VIEWS: 6 PAGES: 3 POSTED ON: 1/15/2012
EUREST CLIENT EDITION Customer Website Overview Congratulations! You are on your way to getting your own customer website and putting your business on the web. This is the overview of features and expectations for a Customer Website produced by the Field Systems Web Solutions team of Compass Group Canada. Before you complete the Request Form, we ask that you read the information below so there are no surprises and you have a good understanding of what you’re getting and what you’re getting into. BOTTOM LINE: What You Get and How Much What you get: The Field Systems Web Solutions team and your sector marketing team of Compass Group have designed and developed a professional, low cost, multi-functional website template for our clients, customers and operations. These websites offer Dining Menus, Online Catering Orders, Promotions, Feedback and much more. The online menus, online catering, and feedback have improved sales and customer satisfaction at many of our operations. If you haven’t already, you can see all a website like this can do for you with the demo at http://www.compass-canada.com/customerdemo. How much: The cost for a 'personalized' website based on the website template you've seen is a one time development cost of nothing. EXPECTATIONS: What You Need to Do Do the demo: If you haven’t already, go through the demo website completely at http://www.compass- canada.com/customerdemo. You should be fully aware of what the website can and cannot do so there are no assumptions made and no disappointments later. Request a website: Make sure you read and understand this overview before you start filling out the Request Form. You need to be fully aware of what you’ll be getting so your expectations and our deliverables are clear. When you’re ready, complete the request form and make sure you fill out all information. Any missing or unclear information will delay development of your website. If you are not applying online, E-Mail the request form as an attachment to firstname.lastname@example.org and we’ll review it for readiness. If all is well with the form, we’ll fill out the domain name (website address), a date you can expect to be first contacted for training, other notes if needed and e-mail the form back to you. We’ll begin development of your website and publish it within a week. Get trained and add content: A training representative (email@example.com) will contact you for your training on how to use the content editor. This is usually a little over a week after you get your request form back from us. An Editor’s User Guide is available with the other documents at the demo site so you may have reviewed this already when you’re contacted for training. After training, you can start editing and adding your content, catering products, etc. Make sure you edit and review all pages of your website since most of the pages will have meaningless filler content when it is first published. Go Live!: Make sure you’ve gone through your site completely and checked all the pages and links and have removed all the meaningless filler content you started with. When you have your content and data ready for the world to see, do your own marketing announcement to your client and customers with the address we gave you on the request form. Congratulations, you have your own personalized customer website! EUREST CLIENT EDITION DELIVERABLES: What We Do Importance: You and your client and customers gets a ‘personalized’ website based on the template you’ve seen at the demo website. It’s important that you know what we will do, and not do, to that template to make your personalized customer website. Below is a summary of what we will do so you know what you’re getting, or not getting, so no assumptions are made and you have no disappointments later. Development and personalization: The information you provided on the request form will be used to develop your customer website. We will visit the client’s company website and ‘grab’ a logo and also see if any color changes could be made to personalize the website. Your client’s name will be entered on the home page and their logo and ‘color’ if needed will be set throughout the website. Your dining locations to link to your menus will be entered on the request form and each location link will be set to either call up a menu you edit online or a menu you upload (see Menus in Lessons Learned below). The catering manager e-mail address and sales tax for your catering products will be added as entered on your request form but can be changed with the Website Editor. If you designated so on the request form, your catering application database will start out with some base data for you to edit and add to. Finally, the online editor will be customized so you can begin adding and editing to the content pages, catering application, upload menus if needed, view feedback and other administration functions. Test and publish: We’ll test the website and applications thoroughly when we’ve finished the development above. When ready, you’re website will be published to the Compass Group web host at the address given to you on the request form we returned to you as confirmation. We will notify the training department when published so they can contact you for training soon after. Training: You will be contacted by the training team to learn how to use the editor and begin adding and editing your content soon after we publish your website. You will also receive a Content Editor User Guide from firstname.lastname@example.org to help you with this training. Afterwards: Websites, client requirements and our businesses are constantly evolving and changing. You will likely need some change or support, whether minor or major, to your website after it’s published. Since all of our websites are produced from a fixed template, changes beyond a simple text correction or adding a link may be difficult and not able to be fulfilled. Change requests and support are explained below in ‘Lessons Learned’. LESSONS LEARNED: What You Need to Know We’ve learned a lot of lessons producing these websites for so many clients and customers. Every client, customer and operation is important but unfortunately for us as website designers and developers they also have their own ideas about websites and how they should look and act. We can only effectively produce a professional, low cost, multi-functional website using a fixed website template for so many customers and operations. Below are the most popular lessons learned to help answer any assumptions and avoid misconceptions about these websites. Hosting: All websites must be hosted on Compass Group web servers and are accessed through the public Internet. These websites cannot be produced and supported as part of a client’s ‘intranet’. If a client’s IT or Technology department needs to be involved in your customer website, it’s probably because they want it hosted on their intranet which is something we cannot do. Changes: Changes to your website can be requested of course, however, major functionality requests beyond what the template offers probably cannot be done. The only way we can produce these websites is to use a ‘one size fits all’ approved sector template. The template has been designed though to give each site a client personalization as if it were built just for them. If a ‘must do’, major change request comes directly from a client, it will of course be looked into but again it may not be able to be fulfilled. An outside web development company may be required (at a much higher cost and delay). EUREST CLIENT EDITION All change requests must be sent to FSWEB@compass-canada.com. We’ll review the change request and get back to you with either a cost estimate or reason we cannot fulfill the request. Editing and Maintenance: A customer website is not hard to maintain. Someone in your operation will need to be appointed as the editor for your website and trained on how to use the editor. You certainly don't have to be a webmaster or know anything about web development to edit a customer website. Each website has a simple administration page for editing the content like menus and promotions, and the databases for catering and the calendar. Online editing of content is like using Microsoft Word. You can also add your images and graphics with this editor. You will also have the option of whether you edit menus online or upload them to your website (see Menus below). Note that the editing may be large at first since you will need to enter your operation’s menus, promotions, calendar, catering data etc. After this initial setup though only the dynamic content will need to be edited as needed like menus, news, and promotions. Menus: Dining menus are the most dynamic content of your website and need to be updated each week. You have the option of either editing these menus online or uploading menus you create from Excel or Word. Here are the pros and cons of each to help you decide which option to select on your request form. The Content Editor User’s Guide you receive for training explains more about these options. Option 1: Online Editing is done by typing over the text you had last week or pasting text (just text) from other sources like Word or Excel. You can add images to your menus too with this option. These menus are very simple in appearance but are guaranteed to be viewed exactly as you entered them on the website by all users no matter what browser they use. The customer logo and banner will also be displayed above every menu page. Option 2: Uploading Menus is done by uploading a Word or Excel document you’ve saved as a .htm file (web page). These Word or Excel documents cannot contain any images. Word or Excel documents saved as .htm files and uploaded cannot be guaranteed to be viewed exactly as you entered them in the website. Older browser versions and especially Netscape users may see other than expected results. The customer logo and banner will not be displayed above every menu page, only your menu as you created it. You need Word 97 or 2000 to save Word documents as web pages and Excel 2000 or better to save Excel worksheets as web pages. Catering: It is important to note that the online catering ordering application is not an expensive, integrated e- commerce system that provides back office, invoicing, or any integration to any client accounting packages. It is a simple but very economical and effective solution for operations that have no other online solution for ordering. The catering application cannot be modified to provide any integration or functionality that it doesn’t already provide. No saved data or information about a catering order exists except the customer’s confirmation (if they print it) and an e-mail message to the catering manager. There is no ‘saved’ data to integrate to a client’s or operations back office or accounting system. Timeline: You will send your customer website request to the Field Systems Web Solutions team at FSADMIN@compass-canada.com. A Web Solutions team member will get back to you within 3 days with confirmation that your website is ready to be developed or if there’s more information or clarification needed on the request. If the request form is good to go, we’ll send you back the request form as confirmation and we’ll begin development of your website. Your site will be developed and published within 1 week after you receive the confirmation. Expect a member of the training team (FSADMIN@compass-canada.com) to contact you shortly after that for setup and content editor training. In other words, from the time you get your request form back as confirmation, you should be able to begin entering your content in less than 10 days. When you can go live with your customers is up to how long it takes you to enter your content and be comfortable that it is ready. Support: See ‘Changes’ above for website change requests. If you need more training on the editor or have questions about the content of the website, contact FSADMIN@compass-canada.com. They will assist you with any setup, training, and content editing issues.
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