Akash Dave Detailed Version
URL: http://www.akashdave.net, http://www.akashdave.com
Email: akash@akashdave.net, daveakash@hotmail.com
Note to Reviewers:
A summarized analysis have been developed and produced under the section titled ‘Synopsis’
to facilitate swift assessment.
Reviewers may choose to ignore / skip sections from this document as they may deem fit,
based on the section ‘Resume is Arranged as Follows’.
Career Objective:
To direct the Operations of a software product organization where 13+ years of experience in the
industry, will add value.
Key Strengths:
A right blend of Operations, Business, Finance, Software Development, Hardware, Process,
Training, Documentation, Corporate Communication and HR Skills.
Experience to manage projects, with business and financial objectives as key drivers.
Managed large teams of individuals with varied technical and non-technical profiles, for retail
as well as corporate market segments for customers in India and / or US.
Have built engineering teams and departments from small set-ups to large groups, right from
visioning to formulating policies, developing processes and metrics and creating self-
sufficient resource infrastructure.
Have strong affinity to develop support systems for customer satisfaction and enhance
business drivers towards better profitability
Possess writing skills to communicate existing facts, analysis or new ideas for business plans,
corporate presentations, business reviews, process documentation and articles.
Managed on-demand software products to shrink-wrapped products, including web and
desktop applications.
Career Achievements:
Helped the Organization to Obtain quality certification in SAS 70 Type II
Developed process-based environments for high quality projects delivery to increase
customer confidence.
Developed the most successful technology retail brand in e-learning.
Developed highly effective product development strategies and project management models
such as SCRUM and PDLC, for effective and timely delivery.
Successfully introduced a new paradigm to deliver, deploy and sell technology products &
services through a hybrid online and offline network similar to an FMCG Network.
Developed Performance Management Systems and Measurement Matrices to track employee
productivity and project delivery.
Introduced Hardware and Software and Inventory Management Systems to track high-end
and/or volume-based resources and Infrastructure.
Successfully managed and executed more than 130 projects, till date.
Trained more than 1,000 individuals through ILT in software-related models and
technologies.
Developed HR processes and policies to track and manage employee productivity, motivation
and training initiatives.
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Akash Dave Detailed Version
Contact and Other Personal Information:
Building, Street (Area), Suburb: 2-Parimal, 9-Daulatnagar, Borivali (East)
City, State, Country: Mumbai, Maharashtra, India
Phone (Home), +91-022-2894 53 53, +91-022-28901375
Phone (Mobile): +91 - 9819250338
E-mail Ids: akash@akashdave.net, daveakash@hotmail.com
URLs: http://www.akashdave.net, http://www.akashdave.com
Passport No.: B-0148953
VISA US Business VISA valid up to Jan 2017
Visits Abroad In Aug 07 to Providence RI, Seekonk MA, Dallas TX, Austin TX.
Resume is Arranged as Follows
______________________________________________________________________________________________
1. Synopsis – Resume Summary .....................................................................................3
A. Experience
B. Job Profile
C. Technical Profile (Managed projects with following technologies)
D. Project Management Summary
E. Process Automation & Evaluation
F. Commercial & Financial
--- End of Resume Summary --- ......................................................................................7
--- Resume Details – on Next Page (Optional) --- ................................................................7
2. Details - Job Profile ...................................................................................................8
A. iEmployee (Asure Software Inc.)
B. Navneet Edutainment Limited
C. AKROH
D. Aptech Limited - Network Division
E. Procter & Gamble
3. Details - Project Management & Execution Experience...................................................11
4. Details - Process Automation and Evaluation Experience ...............................................11
5. Details - Commercial & Financial Experience ...............................................................13
6. Personal Profile ......................................................................................................13
A. Educational Profile
B. Other Qualifications
C. Personal Profile
D. Interests
______________________________________________________________________________________________
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Akash Dave Detailed Version
1. Synopsis – Resume Summary
Currently, managing the Indian Engineering Operations of iEmployee Division, at Asure Software Inc.
Relevant experience in handling operations with the following functions
(i) Product Management, (ii) Project Management, (iii) Software Design and Development, (iv) Software
Testing (v) Quality Assurance, (vi) Instructional Design, (vii) User-interface Design, (viii) Man-power
Planning and Recruitment, (ix) Hardware Systems and Networking, (x) Content Development, (xi) Process
Management and Automation, (xii) Storyboarding and Animation Development.
Also worked in the following:
(i) Developing Company Policies and Financial Planning,
(ii) Product Packaging and Distribution,
(v) Manage Hardware, Software and Networking Infrastructure,
(vi) Automation Planning and implementation,
(vii) People & Resource Management,
(viii) Recruitment, Training and HR
(ix) Corporate Communications
(iv) Product Packaging for Retail Software Products,
(iii) Copywriting for Product Promotion
Have had the privilege of working with large and Medium sized organizations such as Forgent Networks
Inc., Procter & Gamble, Aptech Ltd., Hindustan Petroleum, Eastman Kodak, Navneet Publications (India)
Ltd., etc.
A. Experience
A tabular representation of the period of experience in some of the professional disciplines within the last
12 years has been highlighted below for quick reference.
Professional Discipline Years of Experience
1. Product Management 9+ years
2. Human Resources & Development 9+ Years
3. Documentation & Knowledge Archiving 9 years
4. Process Planning & Automation 9 years
5. Project Planning, Costing and Estimation 6+ years
6. Content Management 6 years
7. Man-power Planning & Recruitment 5 years
8. User Interface Design 3+ years
9. Business Planning & Financial Analysis 3+ years
10. Instructional Design 3+ years
11. IT Infrastructure Management 4+ years
12. Animation Project Management 3 years
13. Instructional Led Training 5 years
B. Job Profile
A quick synopsis of my Designations / Job Profiles, over the last 13+ years, have been highlighted in the
following table. Details to each role is provided under Section 2; ‘Details – Job Profile’, hereinafter.
Designation / Job Company Duration (Years – Period
Title Months)
1. Operations Manager, Asure Software 3 Years – 3 Months Jan 2005 till Date
Engineering (Formerly iSarla
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Software Solutions Pvt.
Ltd.)
2. Head – Projects Navneet Edutainment 4 Years – 9 Months April 2000 till Jan 2005
Limited
3. Partner AKROH 1 Year - 10 Months June 1998 to March 2000
4. Network and Aptech Limited 2 Years - 3 Months Feb 1996 to May 1998
Corporate Training
In-Charge
5. Implementation Procter & Gamble 1 Year Feb 1995 to Jan 1996
Executive
Total Job Experience excluding freelancing 13 Years - 1 month Feb 1995 till Date
and other Assignments
C. Technical Profile (Managed projects with following technologies)
Windows Vista, XP, 2000/3 Professional, Macintosh System 7.5 to 10.4.
Operating Systems
Development and QA Tools Microsoft Visual Studio 2005/.Net/6.0, Microsoft Visual Basic 6.0
Enterprise Edition, ASP.NET with VB.NET, C# , ASP, FxCop, NDoc, VB
Commentor, Bug Tracker.NET, Microsoft Help Compiler,
PowerBuilder 5.0, Farpoint Controls with Visual Basic, Encryption
Technologies, Microsoft Agent...
Project Planning and Designing MS Project 2000, Enterprise Architect, Visio, SmartDraw, …
Project Management SCRUM, Waterfall, Spiral, PDLC Development, RUP.
Methodologies
Office Productivity Ms Office, Lotus SmartSuite, OpenOffice.org, StarOffice.
Suites/Groupware
Automation / Productivity PDF Converters, Encryption Software, Raster to Vector Conversion
Software Software, Document Comparison Software such as Diff Doc and others,
OCR Software such as ABBY Reader, Software to develop hybrid CD-
ROMs (MAC and PC) such as MacImage
Databases MS SQL Server 2000, Microsoft Access 95/97/2000, Oracle 8i
(Intermediate Level)
Designing and Graphics Macromedia Flash, Macromedia Dreamweaver, Macromedia
Fireworks, Adobe Photoshop, CorelDraw 11, NVU, …
Book Publishing Technologies PageMaker, Adobe In Design, MathType, Cyfroset 5.0
IT / Networking Technologies Remote Administration software such as VNC, Remote Administrator
2.0, Asset Management Software such as Asset Tracker, DEKSI Asset
Management, IP Scanners, LAN Guard Scanner, Network Inventory
Monitor, TraceRouter, Windows Policy Editor such as DeskSet, etc.
Internet Management Tools MS Frontpage, Dreamweaver MX, Nvu, Amaya, IIS, FTP Clients, etc...
Video and Sound Editing Adobe Premiere, Sound Forge, Streaming Web Video And Audio Using
Shockwave,TMPEG Encoder…
D. Project Management Summary
A concise summary of projects executed, over the last 13+ years, have been typically in two
categories, viz. (i) Shrink-wrapped Products / Web Applications / Portals and (ii) On-Demand
Software Products.
(i) Product Category: On-Demand Software (SaaS – Software as a Service)
Market Segment: Corporate
The product called iEmployee, an On-Demand HRMS (Human Resource Management System) Software,
was developed by the Indian Engineering Team. Over a period of 39 months from Jan 05 (my start date)
till March 08 (end of the previous month), with the help of multiple resources, including business analysts,
developers and testers, there were continuous enhancements made to scale the product from a single
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module application to a multi-module single login integrated application. This was entirely developed,
tested and reviewed in India. The following table is an indication of the volume of projects undertaken to
develop, enhance and tune each module to suit customer requirements. [Hence, today, the product is
considered amongst the top 10 HRMS solutions in the US]
# of Project in this
# Product Module Complexity Team Size Period (In Months) Category
1 Benefits 2 10 39 86
2 Benefits+ 1 7 3 1
Central
3 Approval 1 3 1 3
4 Expenses 1 4 19 6
5 HR+ 3 8 39 150
6 iClock 1 12 39 49
7 Interface 3 15 39 319
8 IVR 1 3 3 1
9 Maintenance 2 10 39 147
10 Reports 4 20 39 373
11 Salary Planning 3 12 39 36
12 Time Off 2 5 39 117
13 Timesheets 1 15 39 249
14 Training+ 3 8 39 49
15 Others 5 5 20 30
(ii) Product Category: Shrink-wrapped Products / Web Applications / Portals
Market Segment: Retail
# Project Category / Title Platform Platform Complexity Team Period No of
Level Size (in Projects in
Mths) this
category
1 Navneet.com - Vacations Portal Web --- 4 5 2 1
2 Navneet.com - Revamping Web --- 3 5 2 1
3 Connectschool Web --- 2 24 2 1
4 Lifeline Web --- 3 22 1 1
5 Brainiac Web --- 2 23 4 10
6 Answer M/c Web --- 2 5 1 1
7 Payment System for Online Desktop / Web PC 1 10 4 1
Subscriptions
8 Top Scorer Web --- 3 30 2 4
9 NTS Workbook Plus Desktop / CD- PC 2 30 5 11
ROM
10 NTS Digest Plus CD-ROM/Web PC 1 35 9 10
11 NTS Digest Plus International CD-ROM PC 3 10 4 6
Edition
12 NTS 21 Plus CD-ROM/Web PC 3 10 2 8
13 NTS MH-CET Desktop / CD- PC 1 12 3 1
ROM
14 NTS Digest Plus Demo CD Desktop / CD- PC 2 7 1 2
ROM
15 NTS Digest Plus V2 International Desktop / CD- PC 3 10 1 6
Edition ROM
16 NTS Digest Plus V2 (New) CD-ROM/Web PC 2 52 12 9
17 NTS Digest Plus V2 (Updation) CD-ROM/Web PC 3 52 12 15
18 Edge Web --- 3 3 1 1
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19 NTS Digest Plus V3 (New) CD-ROM/Web PC 2 32 6 6
20 NTS Digest Plus V3 (Updation) CD-ROM/Web PC 3 32 6 24
21 Nursery Rhymes Desktop / CD- PC 1 5 6 1
ROM
22 NTS Digest Plus Video CD Video CD-ROM VCD/PC/ 1 3 1 1
Mac
23 Navneet Learning Solutions Demo CD-ROM/Web PC 3 3 1 1
CD
24 Wilcox School of Color CD-ROM PC / MAC 3 3 2 2
25 eSylvan - Online Tutoring Web --- 2 8 2 1
26 eSylvan - Math ILO Development Web --- 2 40 6 1
27 Phonics Book Series Print Book 3 8 2 2
28 Examination Practice Kit Print Book 3 20 2 3
29 Screen Selection System Desktop PC 3 2 3 1
Customer Invoicing and Tracking
30 System Desktop PC 3 2 3 1
31 Pay Slip Generation System Desktop PC 3 8 2 1
Total No. of Projects Managed 134
Note:
The complexity has been calculated on a scale of 1 to 5 as – 1: Challenging, 2: Complex, 3: Average, 4:
Simple, & 5: Very Simple.
E. Process Automation & Evaluation
# Process Automation / Evaluation Time to conceptualize, Frequency of Use
deploy and implement
1 Technical Evaluation and Proposal for Software 2 Months Initial (At the time of
Migration of the Typesetting System Implementation)
2 Systems Acquisition, Support & Maintenance – Ongoing NA
Hardware and Software
3 Development, Implementation and Monitoring of 3 Months On-going [Current
Customer Support Processes Status not known]
4 Development, Implementation and monitoring 1 Month On-going [Current
Online Project Tracking System Status not known]
5 Development and Implementation of Content 1 Month For new Projects
Creation Guidelines
6 Development, Implementation, Handover and 3 Months For all Replication
Monitoring of Replication Processes
7 Development of Inventory Management Processes 2 Months On-going [Current
Status not known]
8 Technical Evaluation of Payment Options on 4 Months Initial (At the time of
Connectschool Implementation)
9 Development, Implementation and Monitoring of 4 Months For each project
Product Development Life Cycle
10. Engineering Intranet comprising of Sub Intranets of 4 Months On-going
each department mapped with a Master Intranet
11. Central Defect Tracking System including code 1 Month On-going
review feedbacks
F. Commercial & Financial
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# Activities Frequency
1 Business Planning and Business Review Half-Yearly
2 Financial Planning Annual
3 Balance Sheet and MIS Annual / Monthly
4 Techno-Commercial Proposals On-going
5 International Customer Inquiries On-going
6 Profile Development for International Market Initial
--- End of Resume Summary ---
--- Resume Details – on Next Page (Optional) ---
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2. Details - Job Profile
A. iEmployee (Asure Software Inc.)
Period: January 2005 till Date
Designation: Manager Operations – Engineering
Job Profile: (i) Head of the Projects team, (ii) Systems (Hardware, Software and Networking - In charge,
(iii) Head - Technical Evaluation Team, and (iv) Process Management In charge.
Head of Department for: (i) Definition Group, (ii) Development Group, (iii) QA Group, (iv) IT (Systems)
Group and (v) Training Group
Description:
Assure Software, earlier known as Forgent Networks, acquired the iEmployee Product Brand from iSarla
Inc. in Sep 07. IEmployee is a full suite of 100% web hosted On-Demand workforce management software
that helps simplify the entire HR process. Uses the SaaS (Software as a Service) Model to deliver Software
to its customers. My job is to manage the Indian Engineering Operations of iEmployee division, in
Mumbai.
Key Achievements at Asure Inc. (iSarla Software Solutions Pvt. Ltd.)
1. Got the SAS 70 certificate for Asure Software
2. Developed all processes and policies for management of large engineering teams.
3. Introduced multiple initiatives such as
a. SCRUM Development methodologies
b. Project management framework for handling multiple projects at a time
c. Most comprehensive Intranet for Engineering Activities
d. Bug Tracking Systems
e Unique concepts such as ‘Idea Vault’ and ‘Smile Please’
Job Responsibilities:
Overall Job Responsibility for Engineering
Lead the Engineering Team to address immediate and long-term commitments to business goals.
Institute Management Reform efforts in the Indian Engineering Team and Plan, Develop, Improve
Process Frameworks across all teams to meet the business objectives, consistently.
Develop and re-engineer operating processes for increased efficiencies
Monitor, Measure and Report on Organizational Development Plans and Achievements within
agreed Formats and Timescales through the Implementation of Periodic Performance
Management Policies.
Plan Human Resource Requirements and develop recruitment processes in line with future
business goals.
Liaise with other Functional / Departmental Managers, the US team as well as the Senior
Management, so as to understand all necessary aspects of Organizational Development, and to
ensure all team members of the Indian Engineering Team are fully informed of Organizational
Development Objectives, Purposes and Achievements.
Contribute to and propose Organizational Policies and Strategic Changes as and when required.
Guide and implement leadership building initiatives amongst Group Managers to develop leaders
within each group for successful growth plans and succession strategies within the entire
department.
Establish and Initiate Product Conceptualization and Initiation Activities such as Requirement
Analysis, Functional Specification, Design and Documentation in consultation with Design Team
as well as relevant Functional Departments in the company.
Build long-term Implementation Outlines for effective Documentation and related activities.
Responsibility for IT Group (For a period of 2 years, only)
Lay Guidelines for the Company’s Technology Strategy in line with the US Engineering Team
Requirements and in Consultation with Senior Management.
Assess and Develop Policies and Frameworks to create a Dynamic and Evolving IT Infrastructure.
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Evaluate, Procure and Manage the Information Technology Infrastructure in line with the
changing Trends and Dynamic needs of the Organization, subsequent to Requirements
Assessment.
B. Navneet Edutainment Limited
Period: April 2000 to January 2005
Designation: Head - Projects
Job Profile: (i) Head of the Projects team, (ii) Systems (Hardware, Software and Networking - In charge,
(iii) Head - Technical Evaluation Team, and (iv) Process Management In charge.
Description:
Navneet Edutainment Limited is a 100% owned subsidiary of Navneet Publications (India) Ltd. Navneet
has been the leader in the Indian education sector for over 4 decades. The company reaches to millions of
customers in 27 states and / or union territories across India. Navneet Edutainment Limited was an
initiative for the Indian education sector to provide curriculum-based education through the use of highly
effective and affordable technology. In that context, the company developed the Navneet Top Scorer
Brand to develop Desktop, Client – Server, CD-ROM and Internet based products for Indian Students.
Products under this brand have been the largest selling technology-based products in the Indian Market,
since then.
Job Responsibilities:
My job was to manage the overall product delivery including technology, content and logistics and
distribution.
As a result, a team of technology, content and creative experts had been directly reporting to me.
The content team comprised of the Content Manager, Subject Matter Experts, Authors and Teachers,
Research Professionals and Content Coordinators. The technology team comprised of Project Managers,
Team Leaders, Technology leaders, CD-ROM developers, Web programmers, Web Designers, Graphic and
UI executives, Animators, Sound Recordist, Data-processing and type-setting executives, systems
executives, editors, proof-readers and co-ordinators.
Some of the other activities undertaken:
Product Conception and Management - Visualize, think, document and develop product plans
and strategies
Project Management & Delivery – Of All The IT Projects In The Organization – Web & CD-ROM
Enterprise IT Infrastructure – Design And Implementation
Product Financing and Distribution – Positioning, Costing Plans & Customer Support
Manage and execute Print as well as Book Projects
Develop Annual Product Portfolio Plans
Human Resources - Planning, Recruitment & Sanction
Research Initiatives - Instructional Design & Technology Migration Plans
Corporate Policies IT - Design, Review And Implementation
Business Development Support - Technology Alliances & Proposals
Business Processes - Design, Review And Implementation Of Project Management & Software
Development
Training to Software Programmers and Project Managers
Vendor Management- Negotiations & Purchase Approvals
Training marketing team on products, designing PowerPoint presentations
Techno-Commercial Activities such as – proposal development for international clients, profile
development and presentations for project inquiries, on-going technical and commercial
communications with international clients, etc.
Develop Business Plans, Annual Business Review and Financial Planning for the Board of
Directors.
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C. AKROH
Period: June 98 to March 2000
Designation: Partner
Job Profile: (i) Corporate and Retail Software Training, (ii) Software Development, (iii) Marketing.
Description:
Formed a company along with a partner to provide specialized services to corporate clients in Software
Development and Training.
Major Training Assignments handled were for corporate clients such as (i) Hinduja Group (India) Ltd., (ii)
Oman International Bank S.A.O.G., (iii) Eastman Chemicals, (iv) Schuler India, (v) TATA Robins Fraser
Ltd., (vi) Hindustan Corporation Ltd., (vii) The Saraswat Co-op. Bank Ltd., amongst others. Software
Development Assignments handled for TATA Robins Fraser Ltd., Schuler India Ltd., and Network
Institute of Computer Education.
D. Aptech Limited - Network Division
Period: Feb 1996 to May 1998
Designation: Network Support Executive
Job Profile: (i) Corporate Training In Charge, (ii) Faculty Trainer, (iii) Marketing Coordinator, (iv) Process
In Charge.
Description:
Aptech Limited is a well-known computer training organization in India. A division of the company called
the Network Division was responsible for providing software training to corporate clients through its
network of Education Centers (Aptech Centers) in and around Mumbai. My role was to develop business
and provide technical as well as process support to these centers. Some of the key assignments that I used
to handle have been highlighted below:
Expansion of business by tying up with various business partners (Aptech Centers) for corporate
training.
Briefing to the marketing personnel on business procedures and marketing techniques to offer
training services to corporate clients.
Provide technical support to business partners.
Formulate Budgets and Financial Projections for all the business partners in the Mumbai region.
Planning targets & ensuring that they are met by all the business partners.
Develop Marketing and Training guidelines for the business partners to ensure consistent quality
output.
Certifying Faculties to conduct corporate training.
During the tenure, also conducted training for the following corporate clients:
(i) Bank of Tokyo, (ii) Telco, (iii) Bharat Petroleum Corporation Ltd., (iv) Hindustan Petroleum
Corporation Ltd., (v) Reserve Bank of India, (vi) Titan Industries, (vii) Customs House, (viii) State Bank of
Patiala, (ix) Vitara Chemicals, and many others.
E. Procter & Gamble
Period: Feb 1995 to Jan 1996
Designation: Implementation Executive
Job Profile: (i) Technical Management, (ii) Process Implementation, (iii) Training.
Description:
Procter and Gamble is one of the top-most FMCG companies in India. With sales and distribution offices
in more than 22 locations across India, and with the implementation of new software system to connect all
locations to the central transaction system in Mumbai, the company indulged into a mammoth task to
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impart training to its 1,500 strong sales and distribution team. For that purpose the company hired project
team members proficient in technical, communication as well training skills.
The project was titled OCUTPUSSY (Online CusTomer Order Processing Using Satellite System). I was
one of the 18 such members. I was given the charge of handling two locations, viz. (i) Ambala, Haryana
and (ii) Shambu, Punjab.
The project consisted of working with VSAT Systems and AS/400 Platform.
Some of the key assignments that I handled during the project were:
Training P&G employees on The Order Transaction Process
The use and maintenance of VSAT technology and infrastructure
Using AS/400 through thin clients connected via VSAT.
Maintaining indoor and outdoor VSAT equipment.
Training and implementing new procedures brought in due to the change in technology
Handle sales and distribution operations at Ambala (Haryana) & Shambu (Punjab)
Coordinate with the Mumbai Head Office during start-up and parallel runs of the processes.
Coordinate smooth take-over of the new systems and technology from the previous ones.
3. Details - Project Management & Execution Experience
A comprehensive listing of all the projects managed and executed till date, has been provided separately
in another document title ‘Project Management Profile’.
As a brief the projects executed till date, have been put in two categories, viz. (i) On-Demand Software
Product and (ii) Shrink-wrapped Products.
(i) Product Category: On-Demand Software (Saas – Software as a Service)
Market Segment: Corporate
Customer Location: US
Total Count of Projects: 1616
Note: All projects executed in this category were in Microsoft Technologies, viz. ASP.NET 1.1 and 2.0 with
VB.Net , ASP, SQL Server 2000 and 2005, AJAX, Visual Studio.NET, Visual Studio 2005., FxCOP, and
others.
(ii) Product Category: Shrink-wrapped
Market Segment: Retail
Customer Location: India
Total Count of Projects: 130+
Note:
Since, this is a large, it was no feasible to provide all project details in this document. On request, I would
be most glad to provide that.
4. Details - Process Automation and Evaluation Experience
Technical Evaluation and Proposal for Software Migration – The Typesetting System
As the Head of the Projects and the technical evaluation team, was called upon by the Chairman of the
company to suggest a migration plan to changeover from a twenty-year-old legacy typesetting system to a
versatile and more current one. All technical as well as commercial analysis along with the
implementation plan, training requirements, impact analysis were conducted and documented in this two-
phase process. These guidelines had been proposed to be the key to all decisions towards migration in the
current as well as future requirements.
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Systems Acquisition, Support and Maintenance – Hardware & Software
Was involved in the acquisition, support and maintenance of hardware and software systems within the
company. These tasks were executed on a regular basis with the help of systems executives.
Customer Support Processes
Further to my role as Head of the technical and Products development team, was responsible for putting
together the processes of customer support activities to ensure that all customer queries (technical as well
as non-technical) are answered and / or routed to the complete satisfaction of the customer. All technical
as well as non-technical queries that are non-answerable by the team members were directly handled by
me. To ensure that customers’ queries are given top priority and that response time is kept at the
minimum, introduced various mechanisms such that Frequently Asked Queries are logged to a central
repository and updated into a trouble-shooting section in the product, itself. Additionally, a detailed
report was maintained to keep track of customer queries as well as the status of responses to these queries,
on a daily basis.
Online Project Tracking System
A system was made available on the local intranet to deploy all relevant and useful material related to the
project for all team members involved in the project. Moreover, an exact status of the production life cycle
was also made available to enable reviewers to assess the progress of on-going projects. This system
continues to exist and has been a real benefit to the Project Leaders as well as the team members, in the
company.
The system keeps a track of project deliverables such as content development, content conversion,
animation development, user interface design, application development, etc.
Content Creation Guidelines
Developed a detailed document called “Content Creation Guidelines” for the content team to provide
formatted instructions for the authors on how to developed structured content such that there are no
ambiguities between the content format requirements of the technical team. The guidelines formed a
mandatory requirement of all project specification documents, thereafter.
Replication Processes
Each Product Title was deployed through a CD-ROM for the retail market. A standardized process was
therefore required to ensure that all product titles are replicated with consistent quality and output. The
process was streamlined in a manner that the replication cycle was completed with least amount of time
and that high-level of intelligence was not employed / required, all the time.
Inventory Management Processes
Created procedures and processes to manage the in-house inventory of Product titles. These processes
were strictly followed and are made to follow even by the Executive Director to ensure minimum
pilferage. Each product title is tracked and maintained by the Inventory and Replication team, dedicated
for the purpose.
Technical Evaluation of Payment Options on Connectschool
Researched various online payment options as well as supporting web-security solutions available for the
web and developed a structured document to enable the management to decide on which payment option
should be used as a subscription option on the Connectschool website (Web-site providing educational
material to the Indian Student). The suggested model was then deployed, successfully, using the
recommendations and guidelines outlined in the said document.
Project Development Life Cycle
Developed the Project Development Life Cycle called the Navneet Product Development Framework. The
Framework covered all the aspects of the Project Development Life Cycle such as Product Conception,
Project Planning, Prototype Development, Content Development, Content Conversion, Creative
Development, Application (Software) Development, Product Packaging, Product Branding, Product
Promotion, Product Replication and Project Monitoring.
The process framework was a hybrid framework consisting of the Waterfall, Iterative and Prototype
Models.
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5. Details - Commercial & Financial Experience
Business Planning and Business Review
Have been constantly involved in planning the business objectives and targets of the company for a target
audience of company reviewers such as the Board of Directors, Shareholders, etc. The document involved
research, compilation and documentation of aspects such as Business Description, Key Business Drivers,
Potential Market Size, Competition Analysis, Risks Factors Involved, Financial Forecasts, Fund Flows,
Valuations and Capital Structure. The development of the business plan was a periodic exercise due to the
dynamic nature of the IT business. And, therefore, this document was developed three times during my
tenure in the company.
Financial Planning
As a pre-requisite to the business plan, financial plan highlighting Revenue and Income projections were
also developed based on parameters such as company objectives, business drivers, potential market,
product development plan, financial status, fund allocation, human resource available, recruitment plan,
and other parameters. The financial plans, at times, were verified, by a qualified Chartered Accountant, for
accuracy and feasibility. The target audience of the financial plan were Venture Capitalists, Angel
Investors, FIIs, Shareholders, and / or the Board of Directors of the company.
Balance Sheet and MIS
Provided inputs to company secretaries and accountants on key aspects to develop the balance sheets such
as resource expenses, project expenses, product contribution, production costs, direct expenses, indirect
expenses, etc. An MIS was developed based on these inputs.
Techno-Commercial Proposals
All Techno-Commercial proposals for local as well as international clients were developed by me. A
standardized method was developed to create techno-commercial documents such that all subsequent
proposals used a typical templatized structure.
International Customer Inquiries
Worked on the effort estimates, cost estimates, response letters, proposals, etc. for all international
inquiries. Directly interacted with International Clients to provide responses to technical as well as
commercial queries.
Profile Development for International Market
Developed the profile and detailed documentation background of the company for marketing its
development efforts in the international market. To that effect, developed company profile, various
customized presentations, web-site, CD-ROM with profile, capabilities, processes, showcase, and key
strengths of the company. In short, developed the international marketing strategy for the company to the
extent that these efforts were able to strike a couple of international orders, also.
6. Personal Profile
A. Educational Profile
B.Sc. with Physics
Cleared with Second Class
Completed in the Year 1994
At Bombay University
B. Other Qualifications
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Akash Dave Detailed Version
Microsoft Certified Professional
In Windows OS
Higher Diploma in Software Engineering
At Aptech Computer Education
3 Semester Course
C. Personal Profile
Date of Birth: 24th June 1971
Gender: Male
D. Interests
Interests in Reading (i) Science & Technology, (ii) Computers & IT, (iii) Business News
and Articles, (iv) Financial Management, (v) People Management, (vi) Politics, (vii)
Foreign Policies, etc.
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