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Deloitte Quality Services for finance analytics: Build quality in from the start


									Deloitte Quality Services
for finance analytics
Build quality in from the start
Many organizations are seeking to increase
efficiency, reduce risk and improve bottom
line performance through investments in
financial analytics technologies. The rewards
for undertaking these initiatives are well
documented, however many chief financial
officers and chief information officers encounter
benefit realization, cost overrun and performance
challenges with finance analytic projects.
       ow can you avoid the pitfalls, predict where           Lack of due care
       you face the biggest challenges and adopt a more       •	Limited meaningful business dialogue and understanding
       effective approach? Is business and IT set-up for        of business processes, resulting in an incapacity to
success? Are you set-up to quickly demonstrate value in         anticipate issues that impact solution design
order to gain the confidence of the business for future       •	Inability to deploy the desired solution in a manner
finance analytic roll outs?                                     which is sustainable and supports future needs
                                                              •	Disregard of the options available to you and making
Whether this is the first time your organization is             significant design decisions on your behalf
undertaking a finance analytics project, upgrading the        •	Failure to design the solution to meet the business cycle
existing solution, or taking a second run in delivering a       time expectations
successful finance analytics project, the Deloitte Quality    •	Disorganized business processes which have not
Service will give you the guidance you need to                  been updated or communicated as a result of the
deliver successfully.                                           implementation
                                                              •	Disregard of changes to roles and responsibilities for
Our extensive experience has shown that one or all of the       finance and IT, which enable a smooth transition of the
following symptoms are commonly found in the projects           solution to the support organization
that fail to deliver the desired outcomes:
                                                              Not understanding your data. Not talking your
Technology blind spot                                         language.
•	Over-reliance on the software sales team to propose         •	Failure to describe the solution and process changes
  the right software from their finance analytic suite that     in your language before undertaking prototyping and
  meets your business requirements                              development
•	High dependence on a vendor’s technical professional        •	Not asking the right business questions to understand
  services brand to create peace of mind for a business-        how you analyze your business
  focused solution                                            •	Limited data profiling to identify information gaps early
•	Misconception that the right skills are deployed on           in the project
  the project and that the vendor is regularly monitoring     •	No effective system or business controls to mitigate data
  progress and anticipating issues on your behalf               loss or data integrity issues

An unstable business foundation
•	An approach that does not set the vision for a longer
  term roadmap or consider the business impact of
  design decisions, which may result in costly throw away
  development and schedule overruns
•	Oversimplification of requirements to create a glorified
  Excel workbook
•	Suboptimal design decisions that do not consider the
  vendor technology roadmap
•	Use of traditional development methods which fail
  to recognize the unique characteristics of a financial
  analytics program

                                                                                                             Deloitte Quality Services for finance analytics   1
Helping you anticipate issues
and adopt a more effective approach

                                   The Deloitte Quality Health Check service for financial                         Technical Health Check
                                   analytics is a comprehensive, independent assessment                            Our health check compares your technical decisions
                                   of the technical health, business value and organization                        and configuration to our library of design patterns and
                                   change health, and project health of your analytic solution.                    provides alternatives to your current approach.

                                   Whether Deloitte is your prime integrator or not directly                       This health check:
                                   involved in your project, we provide experienced finance                        •	Compliments your integrator’s services by facilitating full
                                   analytic practitioners and use our toolkits to deliver our                        disclosure of the technical design options and including
                                   Quality Health Checks for IBM, Oracle or SAP finance                              your team in key design decisions
                                   analytic solutions.                                                             •	Challenges your integrator to consider design options
                                                                                                                     beyond the functional requirements and recommends
                                   By engaging Deloitte’s 360º Quality Health Check, we                              mitigation strategies to protect your investment
                                   provide peace of mind that your project is fit for purpose,                     •	Probes key user acceptance issues (i.e. performance,
                                   identify remedial actions, and help you optimize the                              flexibility, ease of use) to validate that they are
                                   likelihood of the desired business benefits being achieved.                       considered in the design and key risk areas are mitigated
                                                                                                                   •	Validates that the data integration approach will
                                                                                                                     effectively manage hierarchies, transport data from your
                                                                                                                     transaction systems and meet longer term needs
                                                                       lth check                                   •	Digs into the technical configuration of your environment
                                                              l    hea
                                                           ca                                                        to identify technical risks to the performance, scalability
                                                                                     B u ch

                                                                                                                     and stability of your solution

                                                                                        sin ange health c aniz


                                                                                                                   •	Highlights on-going maintenance implications the
                                                                                               value and or

                                                                    Deloitte’s                                       solution will require, and structures “trade-off”
                                                                   360° Quality                                      discussions between functional, performance and
                                                                   Health Check
                                                                                                                     maintenance requirements
                                                P roj
                                                 e ct

                                                                                                           he a

                                                                                                                   Business value and organization change


                                                              th                   tio                             health check
                                                                                                                   This health check compares your anticipated business
                                                                                                                   value and change management program to our library
                                                                                                                   of generally accepted practices.

                                                                                                                   Specifically we:
                                                                                                                   •	Assess how your project is set-up to deliver on your
                                                                                                                     business value promise and provide advice to achieve
                                                                                                                     your business objectives through technology and
                                                                                                                     organization change
                                                                                                                   •	Review the quality of your requirements documentation
                                                                                                                     and provide guidance on how they can be successfully
                                                                                                                     adjusted to enable prototyping, increase communication
                                                                                                                     and improve user acceptance

2   Deloitte Quality Services for finance analytics
•	Combine our technical, functional and industry             Deloitte subject matter Quality Services
  experience to provide insights on where you can            We view analytic projects as a fundamental way to change
  challenge your existing data and process practices,        business behavior, drive business adoption and consider
  incorporate leading practices and optimize your solution   thoughtful design to support smarter business decisions.
•	Provide guidance to encourage business engagement          As a result, our clients view our subject matter services as
  at the right points in the project and validate that the   a key success factor in the execution of projects and as a
  business’ interests are being addressed objectively        critical differentiator from technically focused providers
•	Advise on changes to IT and finance roles and              or contractors:
  responsibilities in order to support the solution
•	Educate your technical organization on the nuances of      •	Requirements Quality Services – Facilitate functional
  the system and how to implement safe guards to protect       requirements gathering and documentation at a level of
  your investment                                              detail the business can sign-off and that the technical
                                                               integrator finds meaningful
Project health check                                         •	Modeling Quality Services – Lead reporting and
Leverage our project management experience and                 modeling design sessions by collaborating with your
our 120 point checklist to assess the health of your           team and the integrator team and incorporate leading
project and implement mitigation plans to get you              practices
back on track.                                               •	Business Process Quality Services – Identify required
                                                               changes to business processes and the related process
                                                               impacts; assist the organization to communicate and
                                                               implement changes
                                                             •	Testing Quality Services – Assist or lead the business
                                                               and IT to test the solution in a comprehensive manner
                                                             •	Documentation Quality Services – Document the
                                                               solution administration run book for finance and IT
                                                               at a level of detail that considers impacts of turnover.
                                                               Document the technical design so that there is
                                                               meaningful traceability to the requirements. Recommend
                                                               documentation and version control tools to maintain
                                                               audit trails to your system documentation
                                                             •	Training Quality Services – Provide the administrator
                                                               and the IT back-office with role based and organization
This health check provides:                                    solution specific training
•	Insight on the effectiveness of the implementation         •	Application Management Quality Services –
  approach and recommendations to course correct               On-site and off-shore support processes to maintain the
•	Recommendations on the risks which need to be                application and drive continuous improvement every
  monitored or mitigated                                       3 to 6 months
•	Insight to the shortcuts taken by your integrator that
  may be jeopardizing the quality of your solution
•	Advice related to the effectiveness of your project
  management process which is critical to scope, timeline
  and budgetary control

                                                                                                             Deloitte Quality Services for finance analytics   3
Why Deloitte?

                                   Business analytics insight                                      Our commitment to you
                                   •	Knowledge base of client testimonials world-wide              •	Help you deliver a solution that performs and that the
                                   •	Over 10 years’ experience implementing analytic                 business will accept
                                     solutions for our clients in Fortune 500 and mid-market       •	Help you deliver a solution that has a foundation for
                                     companies. We know the analytic risks and how to                future growth without throw-away development effort
                                     avoid them                                                    •	Anticipate your business and technical issues
                                   •	Insight into vendor roadmaps                                  •	Improved confidence in the data and in the new
                                   •	Ability to connect operational data and processes with          processes to make faster and better decisions
                                     financial data, models and processes                          •	No surprise approach with full disclosure and no
                                                                                                     vendor bias
                                   Strength in depth
                                   •	Recognized by leading vendors (IBM, Oracle and SAP) as
                                     their #1 system integrator or alliance partner for the last
                                     5 years
                                   •	World-wide IBM, Oracle and SAP finance analytics
                                     practices with project and technical experience across
                                     each of the tier one solutions
                                   •	Global Deloitte finance analytics community of practices
                                     and Deloitte social networks that share the latest finance
                                     and analytics knowledge and project experiences
                                   •	Not just business advisors, but also experienced technical
                                     implementers of finance analytic solutions

4   Deloitte Quality Services for finance analytics
Planning to start a finance analytics project
or in the middle of delivering a finance analytics
project? You are not convinced that your current
project will be successful? Now is the time to
engage Deloitte Quality Services for finance
analytics and get the guidance you need to
adopt a more effective approach.

         For more information contact
         a Deloitte professional:
         Nat D’Ercole
Deloitte, one of Canada’s leading professional services firms, provides audit, tax, consulting, and financial
advisory services through more than 8,000 people in 56 offices. Deloitte operates in Québec as Samson Bélair/
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