Untitled - The County of Santa Clara

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					                   Department of Employment and
                      Benefit Services (DEBS) 

    Employment Services Bureau            Benefit Services

           CalWORKs                       Cash Assistance
        Employment Services

             Refugee                     Medi-Cal Benefits
        Employment Services

                                        Food Stamp Program


Table of Contents 


CalWORKs Program 
Performance: Making the Transition from Welfare to Work ............................................. 1
Demographics & Caseload Trends ..................................................................................... 3
Program Operations ............................................................................................................. 8
          Case Management
          Job Search
          Refugee Program
          Child Care
          Education Providers
          Expungement Program

ARRA TANF Emergency Contingency Fund  
Subsidized Employment (SCC Works) .............................................................................. 21
Non-Recurring Short-Term Assistance .............................................................................. 26

Safety Net Services ..................................................................................... 31

A. County Work Participation Rates for Federal Fiscal Year 2008
B. Step Up Silicon Valley Presentation on ARRA Programs (April 2010)
C. SCC Works Subsidized Employment Program – List of Participating Employers
D. Benefits CalWIN Flyer
E. Access CalWIN – DEBS Automated Call Directory and Flow
F. CalWORKs Advisory Committee Meeting Schedule 2010–11
G. Safety Net Committee Schedule 2010–11

                     Making a Difference Through People, Service and Performance
        Menu of CalWORKs Services 
                           September 2010 
    Adolescent Family Life Program (AFLP)/Cal-Learn
    Ancillary Support (Books, Tools, Uniforms)
    Basic Education/GED classes/English as a Second Language (ESL)
    Behavioral Health Screening
    Bike to Work (bike and helmet program) ARRA program set to expire 9/30/10
    STEPS (motivational life skills curriculum coupled with work experience)
    Jump Start Automotive Repair ARRA program set to expire 9/30/10
    Car Share and My Car Program ARRA program set to expire 9/30/10
    Career Closet (ARRA-funded services for men set to expire 9/30/10)
    Child Care
    Community College/University Degree
    Community Service/Work Experience
    Countdown to Success
    County Health Evaluation Referral Program (CHERP)
    Distance Learning iPod Lending Library
    Domestic Abuse Services
    Drug, Alcohol, Mental Health Services
    Emergency Assistance ARRA-funded services set to expire 9/30/10
    Employment Connection Services
    Expungement Services (Legal)
    Incentive Gift Vouchers
    Job Enhancement Training (JET)
    Job Club/Networking
    JobKeeper 24-hour Hotline and Self-Sufficiency Calculator Discontinued 6/30/10
    Keys to Success (Learning Disabilities Program)
    Produce Mobile @ Senter Road Campus
    Second Harvest Food Programs
    Subsidized Employment (SCC Works) ARRA program set to expire 9/30/10
    CalWORKs SSI (referral program to assist clients with SSI application process)
    Tattoo Removal
    Transportation Services (Bus Passes, Mileage Reimbursement, Guaranteed Ride
    Program) (Give Kids a LIFT – Discontinued 6/30/10)
    Vocational Assessment
    Vocational ESL Coupled with Employment Service


                         Every Dollar Count$ 
Dear Readers,

We’ve been here before. California lawmakers and the Governor are once again at an
impasse in their efforts to balance the state budget. In a repeat of last year’s posturing, the
Governor revived his proposal to resolve the crisis by targeting CalWORKs, child care, and
numerous other social services for elimination or crippling funding cuts.

While CalWORKs sustained a heavy blow last year with a 26% budget cut, the impact was
substantially cushioned by federal funding from the American Recovery and Reinvestment
Act of 2009. Santa Clara County was at the forefront in establishing subsidized employment
and emergency assistance programs to distribute much-needed relief to families in the
community. In this year’s Annual Report, you’ll discover how much of a difference this
funding made to local families. The long list of accomplishments includes:

       Placing over 2,600 CalWORKs adults and teens into subsidized jobs,
       Distributing 70,000 food boxes from Second Harvest Food Bank,
       Providing short-term financial assistance through the Emergency Assistance Network
       (EANs) to over 5,000 families,
       Awarding professional clothing to 700 men and women looking for employment,
       Issuing 450 bikes and repairing 250 cars for families commuting to work, and
       Implementing a summer nutrition and recreation program for over 4,000 low-income

At the time of this writing, Congress has not yet passed legislation that would extend usage
of federal stimulus funds beyond their original expiration date of September 30, 2010. The
termination of federal funding, combined with the climate of uncertainty created by the lack
of a state budget, makes for an especially bleak forecast. Now more than ever, every dollar

Nonetheless, it’s important to look back at the achievements of the past year and celebrate
the range of assistance that ARRA funds enabled the County to provide. At the same time,
the report details the Employment Service operations that will continue to serve county

Given California’s enormous budget deficit, it’s almost inevitable that lawmakers will
introduce additional cost-saving measures when they eventually pass the FY 2010–11
budget. Regardless of what comes, we remain dedicated to providing necessary and
meaningful services to those in the community who need them most.

Denise C. Boland
Employment Services Bureau Administrator 
ESB Annual Report

Performance: Transitioning from Welfare to Work 
Santa Clara County leads the Bay Area in Work Participation Rate performance.

In 1996, Congress transformed traditional welfare into a new time-limited program funded
by the federal Temporary Assistance for Needy Families (TANF) block grant and
administered by each state. TANF’s mandate was to provide adults with an array of
employment and support services that would enable families to make the transition from
cash assistance to self-sufficiency. California’s version of TANF is known as the California
Work Opportunity and Responsibility to Kids (CalWORKs) program.

Work Participation Rate (WPR)                                 Statewide All‐Family Performance
The primary performance measure for TANF
programs is the Work Participation Rate (WPR). The                       Santa Clara      31.7 
required rate of participation in employment-related                     San Francisco    18.8 
activities for each fiscal year is based on two                          Santa Cruz       21.2 
elements, a base participation rate and a caseload
                                                                         Alameda          11.6 
reduction factor. States are required to meet a 50%
                                                                         Fresno           41.4 
participation rate for All-Family cases and 90% for
                                                                         Los Angeles      31.1 
Two-Parent cases, less the “caseload reduction
                                                                         Statewide        25.9 

States that fail to meet their mandated WPR face a significant financial penalty. The penalty
for failing to meet the specific work participation rate is up to 5% of the federal block grant,
increasing 2% for each year of successive failure, up to a maximum of 21%.

Statewide Performance for FFY 2008
The California Department of Social Services recently released the all-counties’ Work
Participation Rates for Federal Fiscal Year 2008. Statewide, California achieved the Two-
Parent WPR, but did not meet its minimum All-Family rate. While the final penalty amount is
not yet known, the estimate is a sobering $17–$47 million – a cost that will be shared by
the state and counties that did not meet these performance standards.

We are pleased to report, Santa Clara County met the required rate in both categories and
will be exempt from its share of the federal financial penalty. In fact, Santa Clara continues
to be among the top performing large counties in the state and the only one in the Bay Area
to achieve its required WPR! (See Appendix for the all-counties performance listing.)

                                             Target      State       Santa Clara
                    Federal Published Rate    50%
                    State Reduction Credit   –21.1%
                    Adjusted Standard         29%       25.9%          31.7%
                    WPR Status                          Not Met         Met

Over the past few years, the Department of Employment and Benefit Services (DEBS) has
explored various strategies to improve program performance and service delivery while
acknowledging the specific situations of those who apply for aid. The County’s outstanding

ESB Annual Report
performance rests on the collective efforts of many people in the organization. Due to their
commitment, hard work, and collaboration, DEBS has been able to meet its mandated WPR

A Closer Look at the WPR Formula
When Congress reauthorized the TANF program in 2005, it did so with a renewed focus on
work participation and program accountability. Lawmakers made significant alterations to
the WPR formula. Among other changes, the formula now factors in several client
populations that were previously not counted and over whom counties have limited control
or ability to serve. The new groups include CalWORKs Timed Out families and clients
Sanctioned Over 90 Days.

The revised regulations also offer no credit for part-time participation, making it an all-or-
nothing performance measure. Clients may actually be engaged in a number of different
activities that tangibly contribute to their progress toward self-sufficiency, but fall short of full
compliance by one hour.

The WPR formula calculation is further complicated by California’s own state policies that
exempt many individuals from participation, but are not recognized by the federal
government. CalWORKs offers 13 exemption categories, whereas the federal government
grants only two (Care for a Child Under Age 1 and Care for Ill Family Member).

Last year, as part of the effort to balance the budget, state lawmakers added a temporary
exemption category that permits parents with a child between 12–23 months old or two
children under age 6 to remain at home. The sections that follow examine the strategies
that DEBS has employed to mitigate the adverse impact on the County’s performance.

In addition, the California Budget Act of 2009 required counties to begin conducting self-
sufficiency reviews with adults who are not meeting CalWORKs participation requirements.
The legislature also established stricter, graduated sanctions that would reduce not only the
cash grants of clients who fail to comply, but those for their children as well. These
regulations will take effect on July 1, 2011 and will require careful consideration to develop
an effective tactic that will result in encouraging client engagement in program activities.

In order to successfully meet legislative mandates, Santa Clara, like many large counties,
has adopted a two-worker approach to CalWORKs cases: an Eligibility Worker processes the
family’s cash assistance grant, while an Employment Services counselor works with them to
develop a welfare-to-work plan. The ultimate goal of both workers is to help families
transition off aid. New regulations, such as the ones cited above, require careful and timely
coordination to maintain benefits and performance thresholds.

ESB Annual Report

CalWORKs Demographics & Caseload Trends 
The economic recovery has yet to translate into jobs that lead to self-sufficiency.

As High Unemployment Rate Continues, Demand for Social Services Increases
Local unemployment rates remain persistently higher than last year, indicating that the
economic recovery has yet to translate into jobs for the Golden State and Silicon Valley.
Recent Employment Development Department reports cite Santa Clara County’s
unemployment rate as 11.2%, compared to 11.9% for California and 9.3% for the nation.

Since the recession began in 2007, enrollment in
CalWORKs has substantially increased, with Social
Services Agency’s Assistance Application Center                               I would never have imagined 
frequently at capacity. Indeed, caseloads have
                                                                                 myself on any type of aid.  
continued to climb for the second year in a row.
Currently, 16,093 families are receiving public                                                               – Lorena 
assistance. The present caseload translates to 39,320
individuals, of which 74.2% are children. In other
words, roughly one quarter of those on aid (9,948) are

The following chart offers a snapshot of CalWORKs caseload trends while noting important
economic developments.

                                          CalWORKs Caseload History

               CalWORKs implemented 
               (January 1998)

    14,000                   Dot com bubble bursts
                             (December 2001)

    10,000                                                                           National recession begins 
                                                                                     (December 2007)
     8,000            National recession ends 
                      (November 2001)



             Sep    Sep    Sep     Sep      Sep      Sep        Sep    Sep    Sep     Sep     Sep     Sep     Sep
             1998   1999   2000    2001     2002     2003       2004   2005   2006    2007    2008    2009    2010

ESB Annua Report

Time on Aid
        Ks          nce          ed
CalWORK assistan is limite to a life                            nths (5 yea
                                            etime total of 60 mon         ars). Contrary to
                    m                       are                 wo
popular belief, the majority of the clients a on CalWORKs for tw years or less, even in the
midst of this econom recessio
                    mic         on.

As the ch below indicates, 8% of CalWO
        hart                                       es          en     9–60 month Of
                                        ORKs familie have bee on aid 49        hs.
        up,                  pected to tim off of aid next year.
this grou 670 families are exp           me         d

                                            gth of Time O
                                         Leng           On Aid

                                             8 months
                                         37‐48                          s
                                                             49‐60 months
                        25‐36 m
                              months         11%                  8%

                                                                        ‐12 months
                              4 months
                          13‐24                                            41%

An addit             f          ay          ed                   e
         tional 800 families ma be affecte when the new state time limits take effec onct
July 1, 2011. Under the new regulations, a                      ents may only receive aid for
                                           adult CalWORKs recipie
          8           ve
up to 48 cumulativ months. In the 49th month, t                             he         ill
                                                      the adult portion of th grant wi be
        ded                                n           will     ue
suspend for one year while children in the case w continu to receive aid under the
        Net                                                      ded
Safety N program. After one year off-aid, the adult may be add back into the family for
the rema            m
         aining 12 months of his or her lifeetime CalWORKs limit. Over the next few months,
                                mplications o these new regulation considering how be to
staff will begin to digest the im           of         w         ns,                  est
track and advise clieents.

     RKs    yment Serv
CalWOR Employ                   oad
                     vices Caselo
       on         Ks
Adults o CalWORK are requ      uired to paarticipate in the Emplooyment Services progrram’s
        to-work activities. Of t
welfare-t                      the 9,948 adults in the Employm              ces
                                                                 ment Servic caseloa aad,
growing number are being gran             approved ex
                               nted state-a                      This year ha seen a 24
                                                      xemptions. T          as         4.3%
        on         f
exemptio rate, up from the 13             ed
                              3.7% reporte in 2009.

                              ployment Ser
                            Emp          rvices Caseload by Status

                                              24.3%                 Exempt
                                                                    Good Cause
                                 60.4%           14.3%
                                                                         e Participants


ESB Annua Report
         a         es                                      om       pation while the
California recognize 13 reasons for adults to be excused fro particip          e
        government grants only two.
federal g                    y

Last year, as a cost-cutting strategy, the                                                emptions
                                                                                   CWES Exe
California legislatur established a tempo
         a          re                    orary
exemptio for CalW  WORKs pare ents with a child                                   Domestic 
                                                                                                              Care for ill/
12–23 m months old as well as for parents with                      Long Term       2%
                                                                                               ant           incapa
two or mmore children under a 6. This rule
                              age                                      15%                                        7
remains in effect un July 1, 20011.                        60
                                                            0 and Over                                                Care for a 
                                                               2%                                                    Child Under 
                                                                                                                        Age 1
Since its implemen                          ,
                    ntation in late 2009, the                O
                                                             Other                                                       16%
number of parents exempt fro Employm        ment            emptions
Services has double In the past, the num    mber
of Emplooyment Ser  rvices exemmptions hov vered
                                                                                       Care for a
around 1,300. Tod   day, over 2 2,400 recipients                                               23 
                                                                                      Child 12‐2
are excu
       used from pa             .          art
                    articipation. As the cha on                                       months orr 2 
       ht           o
the righ shows, over 50% of the exe         empt                                        under 6
        on         o
populatio falls into the new caategory.                                                   54%

SSA adm                         the
        ministrators worry that t new exemption, alth          porary, will e
                                                      hough temp            encourage habits
                    ult                                         e           om
that could be difficu to undo. “We spent 10 years changing the culture fro just gett  ting a
check,” ssays Frank Mecca, exe              ctor     County Welfa Director Associatio of
                                ecutive direc of the C          are          rs        on
         a.         k           end
California “We think this will se a confus            ge        asting dama
                                            sing messag and do la           age.”

Client Deemographics
Currently 6,007 clieents are acttively engag in the Em
                                           ged                 Services pro
                                                     mployment S                     uding
                                                                          ogram, inclu
individua who vo   olunteer to participate as well a those who are working and have
transitioned off cash aid within the last 12 months.

       ld         on
Househol compositio
Over 70% of the fam            cipating are single-pare families. The overwh
                   milies partic                      ent                           ajority
                                                                           helming ma
                   ents are wom (76.8% Hence, a funding to CalWORK and child care
of these single pare           men        %).         as                  Ks
programs is reduced women and children will be impa              most.
                                                       acted the m

       es         city
Language and Ethnic
                  ster                                heir
When families regis for services, they self-report th ethnicity and langu               ence.
                                                                             uage prefere
The Emp
      ployment Se ervices caseload reflects the rich di
                                          s                        he         unty popula
                                                      iversity of th larger cou         ation.

While C  CalWORKs families come fro        om
        t                        he
different ethnic backgrounds, th three mo  ost              Languages
                                                            L                                    Ethnicity
common spoken languages are Englis          sh,       English
                                                            h                6%
                                                                          78.6       Latino                    48.8%
Spanish, and Vietn namese. Ethnically, ov  ver        Spanishh               8%
                                                                           7.8               cific Isl. 
                                                                                     Asian/Pac                 22.9%
half connsider them             o
                    mselves to be Latin    no,        Vietnammese            4%
                                                                           7.4               n 
                                                                                     Caucasian                 19.2%
approximmately one-f            fy
                    fifth identif themselv ves        Other                  2%
                                                                           6.2       Black                       1%
as Asian           slander, ano
        n/Pacific Is            other fifth as
Caucasia and a te  enth as Blacck.

ESB Annua Report
      ot       oyment Ser
Snapsho of Emplo                   vities
                        rvices Activ
CalWORK families often face multiple ba                                                   f
                                          arriers in obtaining and retaining jobs. Staff who
       osely with Employment Services clients cite e
work clo                                             education de                         ecent
                                                                   eficits and a lack of re
       perience as the most common obs
work exp                                              elf-sufficiency. The economic down
                                          stacles to se                                    nturn
                   ry-level positions have only comp
and scarcity of entr                                              e            s
                                                     pounded the challenges these fam     milies
must oveercome.

Many C             c
       CalWORKs clients (84.8%) lack a high school
                  hile        4%
diploma or GED, wh only 8.4 have had the benef of
                                          d           fit         hrough  C
                                                                 Th          CalWORKs  I 
                  A                       y
higher education. As a result, the majority of clients use        ave  a  job that  wo
                                                                 ha          b         orks 
their tim on pu   ublic assist tance to remedy th     hese                   hool  sched
                                                                 with  my  sch         dule 
        cies at lo
deficienc         ocal adult education centers and
commun colleges enrolling in vocationa training, b
        nity      s,                     al          basic       an encour
                                                                  nd         rages  me  to 
        on,       a
educatio English as a Second Language, and certific
                              d                        cate       o well in sc
                                                                 do          chool. 
programs.                                                                                     rena 
                                                                                          – Lor

Work Exp
Another key activity in prepar   ring clients for self-suf                        g
                                                          fficiency is developing a recent work
                     o          0
history. This year over 1,500 clients ac                  d
                                             cquired paid work exp    perience thanks to federal
stimulus funds. (To read about the SCC Works subsidized emp
                    r            e                                    gram, see pag 22.)
                                                          ployment prog           ge

        e                     e          d         mber, clients will continue to build their
After the stimulus funds expire at the end of Septem           s
resumes through un            experience a commu
                   npaid work e          and                   e
                                                   unity service placement  ts.

Other Act
In additio Employm            ces
                   ment Servic offers clients specia            ces       ess
                                                    alized servic to addre issues wwhich
                   bility to ob
affect a client’s ab          btain emplo           g.
                                         oyment (e.g tattoo re            pungement, and
                                                                emoval, exp
counseling for behavioral health issues and domestic violence).

To meet the numbe of particip             s           32
                             pation hours required (3 hours/w                 ingle parent and
                                                                  week for a si          t
35 hours                                  ents general enroll in more than one activity at a
        s/week for two-parent family), clie           lly                                y
time. The five most common Emmployment S              tivities are s
                                           Services act            shown beloww.

                              t Common Em
                           Most                   Services Activ
                                        mployment S            vities
                                                                  % Education 

                                                                  % Unsubsidized E
                                                                41%              Employment 
                                                                  % Subsidized Employment  

       20                                                       9% Work Study/Exp
                                                                                perience & 
                                                                  mmunity Service
                                                                Com             e

       10                                                                        Substance 
                                                                9% Mental Health/S
                                                                  use/Domestic Vio
                                                                Abu              olence Counseling 

ESB Annua Report
      ment Statis
Employm         stics
Despite the gloomy job mark             3,300 indiv
                              ket, over 3                    nd
                                                  viduals foun unsubsidized jobs. Not
        ngly, the ave
surprisin                      y        d          f
                    erage hourly wage and number of hours wor          eek
                                                             rked per we have eroded
over the past two yeears.

                                                    FY2              009
                                                                  FY20         10
                    N          ob
              Total Number of Jo Placements           3973          552
                                                                   35          40
                   ge       of        ek
              Averag Number o Hours/Wee                  28          25         23
                   ge        Placement
              Averag Wage at P                       $1
                                                      11.00         0.61
                                                                  $10          07

Post-Aid Services
Newly-em mployed clie            ard-pressed to make en meet, p
                       ents are ha                      nds        particularly due to the high
cost of living in Silic Valley. E           t
                                 Employment Services co                        ese
                                                        ontinues to support the new workers
by providing post-a services While ot
                      aid        s.         ther countie have eliminated or reduced such
supports Santa Cla continu to provi
        s,             ara       ues                   ortation, anc
                                             ide transpo                      ments, and case
                                                                   cillary paym
managem               ces
         ment servic for the first twelve months following disc                e         h
                                                                   continuance from cash aid.
                      es                    or         4
Child care resource are also available fo up to 24 months th       hrough Alterrnative Payment
Provider agencies.

                                                              Thank             ogram and a
                                                                   ks to this pro           all the 
                                                                   from the Cou
                                                              help f            unty, I can smile 
                                                                   on the road to a great se
                                                              I am o                        econd 
                                                              chanc             d proving to 
                                                                   ce in life and
                                                                                he world, that I 
                                                              myself, not just th
                                                              can handle my ow  wn. 
                                                              Thankk you all for standing by my 
                                                              side today. Tomorrow I will bbe the 
                                                              one hholding some             hand! 
                                                                                eone else’s h
                                                                                      – Lorena

ESB Annual Report

Employment Services Operations 
CalWORKs staff and community partners work diligently to assist clients in finding employment.

Santa Clara County’s CalWORKs Employment Services (CWES) is always looking for
innovative ways to help motivate and encourage client participation.

In particular, the Early Engagement/Re-engagement Program, Vendor Pay Project, and the
Rapid Response Team have been instrumental in improving the County’s Work Participation
Rate (WPR) performance, boosting client engagement in required welfare-to-work activities.

Client Engagement
In the last year, 3,776 CalWORKs recipients were scheduled for an Employment Services
Orientation. Of this number, 99% attended the introductory meeting. The impressive show-
rate can be attributed to targeted client outreach, the exemplary efforts of the Scheduling
and Compliance Unit, and the advent of the SCC Works subsidized employment program.

This statistic does not reflect the surge in applications for public assistance, however, nor
does it indicate the startling drop in the number of referrals to Employment Services due to
program changes instituted by the California legislature last summer. The new law
temporarily exempts parents who have a child 12–23 months old as well as those who have
two or more children under age 6 from the requirement to participate in welfare-to-work
activities. Since the exemption went into effect in November 2009, the category now
represents over half of all Employment Services exemptions (see CalWORKs Demographics &
Caseload Trends for more information).

As this temporary exemption is not recognized                                
by the federal government, Employment                                Count Me In!  
Services has taken a two-pronged approach to                      I Want to Participate 
mitigate its impact on the County’s WPR. The
                                                         Thirty‐something Jessie is the mother 
Early Engagement/Re-engagement Program has
                                                            of an infant, a one‐year‐old girl,  
a dual objective: (1) to encourage clients
                                                                 and a five‐year old boy. 
eligible for the temporary exemption to
voluntarily participate in welfare-to-work
                                                         Although eligible for a domestic abuse 
activities and (2) to quickly re-connect clients
                                                          exemption as well as the exemption 
into an Employment Services activity when
                                                         for two or more children under age 6, 
their exemption expires.
                                                                Jessie decided to enroll in 
                                                               Employment Services and  
The campaign to engage clients with time-
                                                                     attend Job Club. 
limited       exemptions     underscores     the                              
intradepartmental        partnership     between             Jessie is now working full‐time 
Benefits and Employment Service workers. A                 through the SCC Works subsidized 
team assembled from Benefits and                          employment program, and receiving 
Employment Services maintains exemption                   mental health services as well as car 
eligibility lists, monitors clients’ time on aid           repair assistance from Jump Start. 
clocks, and coordinates the delivery of
services appropriate to the case status.

ESB Annual Report
Early Engagement
Since November 2009, Intake staff have been stationed onsite at the Assistance Application
Center (AAC) to inform individuals applying for CalWORKs about the value of participating in
Employment Services. Clients eligible for time-limited exemptions are encouraged to attend
a CWES Orientation and learn more about the employment training and educational
opportunities available to those enrolled in welfare-to-work activities, rather than opt
immediately for an exemption.

The outreach effort at AAC is showing encouraging results. Approximately 59% of those who
attend an orientation elect to participate in Employment Services activities.

“I’d Rather Be Employed!”
Another significant factor in the increased attendance at Orientation was client interest in
finding a job through the SCC Works subsidized employment program. (For a more in-depth look
at SCC Works, turn to the ARRA section, on page 21). Many entered Employment Services eager to
select this as their first welfare-to-work activity.

Once clients elect to be exempt, re-engaging them poses a major challenge, as they are less
inclined to participate when the exemption expires. The Scheduling and Compliance Unit
reviews listings for expired exemptions and contacts individuals for a return appointment. To
date, only a small portion of those scheduled to attend orientation do so the first time. With
a follow-up phone call or two, Employment Counselors usually manage to coax clients into
returning to Employment Services, remotivated to continue their journey toward self-

Vendor Pay
While the Scheduling and Compliance Unit is generally able to assist clients in developing a
successful compliance plan, adults who do not attend or complete an activity are sanctioned
and removed from the CalWORKs grant.

According to State regulations, vendor payments must be made in CalWORKs cases in which
a parent has been sanctioned for failure to comply with welfare to work requirements.
Rather than issuing cash assistance to the client, the county pays the benefits directly to the
client’s landlord or utility company.

Last year, the Department initiated a pilot program designed to re-engage these individuals.
The Vendor Pay Project offers sanctioned CalWORKs clients the choice of either resuming
participation and having their cash aid fully restored, designating a third party to manage
their money (having their check issued via “vendor pay”), or forfeiting the entire cash grant
due to non-compliance. If the client does not follow through with either option, the family’s
case is discontinued. Not surprisingly, many clients opt to lift the sanction rather than lose
their entire grant.

The Vendor Pay Project represents another successful partnership between Employment
Services and Benefits staff. Its effectiveness depends on good communication as
caseworkers from each discipline work together closely to meet strict timelines and complex
regulations. Due to the success of the pilot project in the spring, the Vendor Pay initiative
was expanded to the rest of the sanctioned caseload.

ESB Annual Report

Rapid Response
The Rapid Response Team (RRT) has also resulted in greater client participation in required
activities. RRT is comprised of a group of specialized Employment Counselors dedicated to
intensive case management of the clients selected for the monthly WPR sample.
Approximately 243 cases are selected every month for review to determine the county’s

                                                          Once the sample list is issued, RRT has a very
                   A New Beginning                        small window of opportunity to identify and
                                                          contact participants. The goal is to assess,
    In  October  2009,  Jeannette’s  case  was 
                                                          refer, and verify enrollment of these clients
    randomly selected as part of the County’s 
                                                          into countable welfare-to-work activities by
    Work Participation Rate case review. 
                                                          the beginning of the sample month. During
    When  the  RRT  caseworker  contacted  the            the month, caseworkers closely monitor the
    mother of four children under 8, Jeannette            client’s attendance and maintain a high level
    was  unaware  that  her  case  had  been              of contact.
    sanctioned for the past 16 months due to 
    non‐participation  in  CWES  activities.  The         Rather than continue to maintain a
    benefits  check  had  simply  stopped                 specialized RRT unit, in December 2009
    coming,  and  the  money  had  been  sorely           Employment Services decided to embed the
    missed.                                               task by assigning an RRT lead to each
                                                          caseworker unit. The unit works together on
    Jeannette  was  thrilled  to  learn  that  her        the WPR sample cases to ensure that
    CalWORKs  grant  could  be  restored  to  its         employment barriers are addressed, priority
    full  amount,  provided  she  attend  the             enrollments are facilitated, and all necessary
    welfare‐to‐work  orientation  and  complied           documentation is submitted in a timely
    with  participation  requirements.  But  she 
                                                          manner. This new partnership approach to
    was  even  more  excited,  and  relieved,  to 
                                                          case management has given all staff a sense
    hear  that  the  Employment  Connection 
    Center  would  assist  her  with  her  job 
                                                          of personal interest and involvement in the
    search.  Jeannette  had  been  looking  for           critical performance measure.
    work  on  her  own  without  success  ever 
    since  her  job  at  a  florist  shop  had  ended     RRT has contributed to a steady increase in
    eight months before.                                  the County’s WPR over the past two years. (For
                                                          details, turn to Performance: Transitioning from
    With  professional  clothes  from  Career             Welfare to Work on p. 1.)
    Closet  in  her  wardrobe  and  reliable 
    transportation  services  from  Outreach,             New Tools for Implementing Legislative
    Jeannette is ready to get back to work!               Mandates
                                              As CalWORKs regulations continue to evolve,
                                              the Department has developed new tools to
assist supervisors and staff in managing their caseloads. Two new initiatives, Data
Warehouse and the Performance Building Project, will be integral in measuring, tracking,
and monitoring each family’s progress toward self-sufficiency. Both administrative tools will
be essential to the implementation of last summer’s legislative mandates, which take effect
July 1, 2011.

ESB Annual Report

The program changes require counties to:

    •   identify clients who have reached the 48th month of receiving cash assistance and
        stop the receipt of cash aid for a 12-month “time out” period;
    •   identify clients who are not in good standing with Employment Services and conduct
        a joint Self-Sufficiency Review at specific intervals; and
    •   identify clients who have “waited out” the required 12-month “time out” and restart
        them on cash aid and their welfare-to-work plan.

In spring 2010, Employment Services unveiled its new Data Warehouse. The software
program gathers multiple data elements from the CalWIN case management system and
auxiliary tracking applications into one repository and allows end users to view real-time
caseload information in flexible ways. Instead of requesting and waiting for standard-issue
ad hoc reports, managers and supervisors can now obtain caseload data in a format
customized to their business needs. This capability will assist staff in effective caseload
management, corrective action, program planning, and trend analysis.

The Performance Building Project is a department-wide initiative to measure the
performance of each assigned caseload by unit and district office. For Employment Services,
the goal is to achieve an 88% efficiency level in referring and enrolling participants into
welfare to work activities; entering attendance information into CalWIN; completing monthly
case reviews; and completing required transactions in the CalWIN computer system.

These performance indicators will be measured monthly and reviewed to identify best
practices, areas in need of improvement, and issues requiring immediate corrective action.
The reports will also ensure that the data and verification necessary to substantiate the
County’s WPR is obtained.

By combining technical expertise with quality service delivery, these new initiatives will not
only assist the County in improving its performance, but ensure that clients continue to
receive individualized attention at critical junctures on the road to self-sufficiency.

ESB Annua Report

Job S   ch 
                   c           are      “job-ready” undertake Sup
Employment Service clients who a deemed “                                  b            vities
                                                                pervised Job Search activ
at the Em          onnection Ce
        mployment Co           enter. 

The Em             C           ’s
       mployment Connection’ philosop                         n,
                                         phy has always been “We place people, not
        s.”        a
numbers Clients attend Supe                         r                     y          ed
                               ervised Job Search for 8 weeks. The activity is designe to
         e                    tegies and m
introduce them to current strat                               mployment. T training also
                                         methods for landing em           The        g
enables them to bo with fellow job seekers, and the camara                n          em
                                                               aderie often leads the to
become resources for their p  peers without knowing it. They share job le eads, encouurage
perseverrance, an  nd celebr             h
                              rate each others’
successees. This combinat      tion of coaching,
        ation, and mutual sup
collabora                                 es
                               pport make a great
recipe fo success.                                        Real People

                                                                     Real Struggles
Given th surfeit of people looking for work, the
        he        o
Employm ment Conneection opted to hold events for
                              d                                                        Real Jo
individua businessses rather than traditional Job
        n         o
Fairs. In order to avoid in  nundating e employers,         Richard came into t   the Employme    ent 
Employm ment Coun nselors carefully pre  e-screened         Connection  after  the  loss  of  a 
candidat before referring th
        tes                  hem for an interview.          $70,0000 per year job and his hou   use. 
Despite t tough la           t,
                  abor market over 567 p people still            uraged  by  his  ongoing 
        d          j                     mployment
managed to obtain jobs with the help of Em                        sness,  he  initially  entered  t
                                                            jobless                               the 
Connection staff.                                           Supervvised  Job  Search  activity  in 
                                                            low spirits.   
      nting with new Techno
Job Hun          n        ology
Due to rapid advances in techn   nology, succcessful job          a referral to C
                                                            After a             Career Closet  for 
seeking today involv resourc                encies, and
                                ces, proficie                                   ng            him 
                                                            professional  clothin to  outfit  h
         at          m           e
skills tha differ from even three years ago.                for  interviews  and  valuable 
                                                            coaching from the c counselors at tthe 
         er          on
The pape applicatio has beco                lty.
                               ome a novel It is not        Employment  Conn    nection,  thin ngs 
        mon         nts                    r
uncomm for clien to attend a job fair and meet              started to  look  up.  Richa
                                                                  d                            ard 
                     o         y
an employer face to face, only to be dire ected to fill
                                                            eventu              d 
                                                                  ually  received not  one,  b but 
out an a                                   th
         application online. For clients wit learning
                                                                  ob offers! Offe
                                                            four jo                            hat 
                                                                                ers, he says, th
disabilities and Limited English Proficiency, this
arrangem ment presents another hurdle. Fortunately,         would  not  have  be available  to 
our Emp ployment Co ounselors ar able to as
                               re           ssist these     him ottherwise. 
clients one-on-one as needed.
                                                            Richard  decided  to  accept  a 
                                                            positio             n 
                                                                  on in the green
As job hunting becoomes more “virtual,” Em mployment
                                                            industry and, with a 
Counselo have re               r
                   evised their training sessions to              e from Outreach 
emphasi the impo   ortance of uusing employment and               e his commute
                                                            to ease             e  
        etworking sites to optim job lead With so
social ne                      mize        ds.              to worrk, he was on his way!  
much in  nformation available online, clients can
conduct their own reesearch on labor marke industry
                   y            order to red
clusters, and salary trends. In o          duce wait times for the growing nu
                                                                 e                    eople
                                                                            umber of pe
seeking employmen the Emplo     oyment Con            cently added 40 new co
                                           nnection rec          d          omputer stations
        omputer lab at 1879 Se
to the co                      enter Road.

ESB Annual Report

JET Program Still Flying High
As education and training budgets continues to shrink, more clients must wait to begin their
next welfare-to-work activity. At the same time, clients who obtain employment commonly
find themselves working less than the 32/35 hours a week needed to satisfy their
CalWORKs participation requirement.

Last summer, CWES created the Job Enhancement Training (JET) program to enable
CalWORKs clients to meet their required participation hours and accommodate a variety of
schedules. Clients may complete 1–20 hours a week engaging in job readiness activities
which include fine-tuning their job search strategies, upgrading their computer skills, and
extending their general knowledge through interactive computer sites, iPod-based distance
learning, and workshops.

The JET program currently serves around 150 people a week. With many more clients still
waiting to be referred, plans are underway to expand the JET menu of activities to
accommodate a greater number of CalWORKs clients.

2010 and Beyond
The Employment Connection Center and its staff remain committed to helping our
CalWORKs clients acquire the tools needed to maximize their job search effectiveness and
assisting them in their journey to self-sufficiency.


    In Their Own Words 
    One of the highlights of an Employment Counselor’s day is unexpectedly hearing that CWES has
    made a difference in a client’s life. Below is an excerpt from a client’s email.

    To all at CalWORKs:

    I would like to extend a great deal of gratitude to you and the whole employment team.

    In the beginning I was hesitant, to say the least, about your program. I had worked in the construction
    field for over 30 years and enjoyed a great amount of financial stability. To hear that I needed to
    attend your program to learn a “better” way of networking—honestly, I was offended!

    You not only proved me wrong, but opened my eyes to what I had always taken for granted. I was
    working only for today and not looking to the future.

    Had I know long ago what you have taught me, I would have achieved so much more.

    I sincerely hope that you “continue the fight” in the best interests of all people in showing them how to
    turn their dreams into reality. I know it’s what you do, but you managed to custom fit me to the
    position I needed.

    Thank You,

ESB Annua Report

   ugee P
Refu         am 
Refugee S            iders must te
         Service provi                       l           ns                                  to
                                 each cultural expectation along with job hunting techniques t the
newly arr

        ar,          er         ees
Each yea a numbe of refuge from co        ountries aroound the
        e                        ara                   new
world are resettled in Santa Cla County to begin a n life.
Recognizzing the imp            f         g
                     portance of addressing the unique needs
of these clients, Soc Services Agency contracts with several
                    cial        s                     h
local community or              s         e
                     rganizations that have the resou urces to
provide linguistically appropr  riate and c           sensitive
                                           culturally s
employmment service es.

Even wh the eco      onomy is bo             d
                                ooming and jobs are p plentiful,
refugee clients gene                                  n
                     erally need extra hands-on help in finding
employmment. For many, the fir job mark not only a major
                    m           rst          ks
       ward their financial se
step tow             f          elf-sufficienc but the start of
        ation to life in a new co
accultura                                             age.
                                ountry and a new langua

A Refuge Program Service Pr
         ee      m                                 ths                  gee
                             rovider has eight mont to address a refug job see     eker’s
        ment and so
resettlem                    tment issues while sim
                  ocial adjust                               y          he         ok
                                                  multaneously helping th client loo for
        ase                  ally                  o
work. Ca management typica involves attention to the following element  ts:

                                 at                   g                      ng         hin
                     ency Plan tha focuses on assisting the client in obtainin a job with 6
       A Self-Sufficie
       months, iden
       m                      equent long
                  ntifies subse          g-term goals for the nex 2 to 3 yea and out
                                                    s           xt         ars,    tlines
        he        cessary to a
       th steps nec                      m.
                              achieve them

                   uage Proficiency
       English Langu
       Given the lim
       G                       ame for em
                   mited timefra          mployment se ervices, refu           e
                                                                    ugee service providers offer
       Vocational English as a Second L
       V            E                      Language tr              ich
                                                       raining, whi emphas               bulary
                                                                               sizes vocab
        elated to job search an American work culture. The instructor often customizes the
       re           b         nd           n                                  n
        essons to su the job cl
       le           uit                    efugee is int
                               luster the re           terested in.

       Pre-placemen Training
        n           o         ng       al           s        me           nd
       In addition to conductin the usua workshops on resum writing an matching job
        eekers with employment opportun
       se                                           ee        providers pre
                                       nities, refuge service p                      ts
                                                                          epare client for
       employment by:

           •   Discus             al                         yer
                     ssing cultura differences in employ expectations, covering topics suc as       ch
                     ng           ct,
               makin eye contac calling in s                 g             clothing at w
                                                 sick, wearing traditional c                        ferent
                                                                                       work, and diff
               cultura attitudes ttoward time.
           •   Leadin tours of potential com
                     ng                         mpanies’ sites to familia  arize refugee clients with the
               work environment.   .
           •         ng
               Helpin clients pra               esponses to job interview questions.
                                  actice their re
           •   Accommpanying clie               terviews.
                                  ents to job int
           •         ying right-to-work issues and liaisin with com
               Clarify                          s            ng          mmunity law firms to o     obtain
               necessary docume   entation.

ESB Annua Report

       Jo Retention
       Even after a client has obtained em           ,
                                          mployment, refugee se             ders continu to
                                                                ervice provid          ue
       help the refu            ny
                    ugee in man ways. For instance, it is not unccommon for job develo opers
        o                       d         work for the first week and then arrange for the
       to drive the newly hired client to w          e          k,
                    pool with oth company workers.
       client to carp           her

        n                      ers
       In addition, caseworke will con                ts
                                          nnect client to other services a            tions,
                                                                           and institut
        ncluding me
       in          entors to su           vidual refugees in keep
                               upport indiv                                b,
                                                                ping the job and nego otiate
       work hours to allow clien to contin English language classes.
       w           o           nts        nue

       Service provi
       S                                 rs                                             them
                   iders also aid employer by providing cultural cross-training to help t
                   stand the re
       better unders                     ckground an frame of reference.
                              efugees’ bac          nd         f

Even though the timeframe for assistance is rela             rt,
                                                  atively shor by provi          highly
                                                                       iding the h
        alized servic mention above, t Refugee Employme Services Program is able
individua           ces      ned        the       e          ent
to ensure that the           t                    dently continue on th road to self-
                    ese newest residents can confid                   he

        ast                              ed      ment at an a
In the pa year, 121 refugee clients entere employm                    ge        .
                                                            average wag of $9.95.

                                          a,          mother  in  her thirties,  arr
                                       Ana a  single  m             r                              United 
                                                                                   rived  in  the  U
                                         ates in January
                                       Sta                          er 5‐year‐old s
                                                       y 2009 with he              son. 

                                                       school  gradua with  voc
                                              A  high  s             ate           cational  trainiing  in 
                                                      education,  An had  worke in  her  fa
                                              health  e             na              ed            amily’s 
                                                                                   port  person.  D to 
                                              business  as  an  administrative  supp              Due 
                                              the const              roles of wome
                                                       traint on the r             en in Iran, howwever, 
                                              she had limited successs in advancingg professionall ly. 

                                                       o               w            e 
                                              Eager  to build  a  new life  in  the U.S.,  Ana  began 
                                              learning  English  and  mastering  co                 s. 
                                                                                    omputer  skills Last 
                                              fall,  she passed  a  job  intervie
                                                       e                            ew  at  Comm   munity 
                                                        s             al 
                                              Ministries Internationa and  was  of                  tion  in 
                                                                                     ffered  a  posit
                                              the front               ob has given A
                                                       t office. The jo              Ana an oppor   rtunity 
                                              to  impro her  business  writing  a   and  communication 
                                                       d gain exposur
                                              skills and                            okkeeping task
                                                                      re to basic boo               ks. 

                                          hough  still  sh about  asse
                                       Alth              hy                                        y, 
                                                                     erting  herself  professionally Ana 
                                       hass come a long way! 

ESB Annual Report

Indispensable: Child Care = Jobs 
With cuts to subsidized child care almost certainly around the bend, the road to self-sufficiency
grows narrower and longer.

Quality child care services continues to be the key support service for CalWORKs parents as
they strive to achieve self sufficiency. This supportive service is available to families long
after they discontinue from aid, based on their income and family size.

CalWORKs legislation mandates a three-stage payment system for subsidized child care.
Both the California Department of Social Services (CDSS) and California Department of
Education (CDE) receive federal funding to pay for child care and child development

In Santa Clara County, Social Services Agency partners with local nonprofit organizations to
administer a continuous system of child care for CalWORKs and former CalWORKs clients
with children under age 13. Stage I Child Care payments are administered by the client’s
Employment Counselor. Parents may choose their own provider or ask for referrals from a
Resource and Referral representative stationed onsite at the CWES office. Currently,
approximately 1,550 children receive Stage I Child Care.

As families transition from welfare to stable employment, their child care and payment is
transferred to one of three Alternative Payment Providers (APPs). APPs administer payments
for Stage II for up to 24 months. Once families exhaust their Stage II Child Care, they are
moved to Stage III funding (administered by the same APP) if income-eligible. This year,
10,400 children received services through Stage II and III funding.

                    Governor’s Proposed Child Care Cuts
                    When the Governor submitted his May Revise budget proposal to the state
                    legislature, he warned that it included “absolutely terrible cuts” to many
                    health and human service programs. Among the cost-saving measures
                    listed are the elimination and reduction of many vital child care programs.
                    The Governor proposes to:

       Reduce CalWORKs Stage II and Stage III Child Care funding by over $48 million.
       If the number of eligible families exceeds the funding available, children would be placed on
       waiting lists for services. The delay would undermine the program’s efforts to assist families
       in obtaining employment.
       Substantially reduce the reimbursement rate to licensed providers and exempt providers.
       Reducing the reimbursement levels will shrink access to a wide range of providers and affect
       the viability of child care business owners, ultimately impacting the number of available child
       care slots in the community.
       Increase parent fees.
       Currently, families must pay a child care fee if their income is at or above 40 percent of the
       State Median Income (SMI). Family fees range from $2 to $19 per day and are capped at 10
       percent of total family income. While these proposed increases have not yet been defined,
       they will certainly impact these new working families at a critical juncture in their journey.

ESB Annual Report

       Eliminate essential support services such as Resource and Referral and the low-income
       Centralized Eligibility List (CEL), and reduce funding for TrustLine Services.
       California’s Resource and Referral agencies’ services are available to all parents and
       providers regardless of income. In the absence of statewide coordination of the CEL, the
       County would have to assume the burden and cost of providing these services.

Besides the immediate impact to families, the deep cuts will have widespread repercussions
for the local and state economy. Experts in the field estimate that cuts to child care could
result in the loss of over 261,000 jobs in California, exacerbating the already high
unemployment rate.

Advocacy Work Group and Parent Forums
Efforts to rally support for social services have sprung            Parent Forum Joins Facebook 
up statewide in response to the Governor’s May Revise                                 
budget proposals to eliminate CalWORKs and Child

Locally, Social Services Agency joined forces with the
county’s three Alternative Payment Providers,
Assembly Member Jim Beall, Jr. and Assembly Member                                                     
Joe Cota to form the Child Care Advocacy Work Group.              
On June 24, the work group held a Parent Forum to                Leveraging  the  power  of  the  social 
educate the community about the impact of the                    media  world,  the  forum  continued  its 
                                                                 campaign  to  save  child  care  on 
proposed budget cuts and empower parents to
                                                                 Facebook.  The  Just  say  no  to  the 
advocate on behalf of these much-needed services                 Governator’s  cuts  to  child  care  page 
and benefits.                                                    features  videos,  news  releases,  and 
                                                                 moving  testimonies  from  clients.  The 
Over 200 parents attended this emotional and                     site has attracted over 400 fans to date. 
heartfelt meeting to learn more about the issues and              
testify to the importance of child care. Assembly              Interested? Join us on Facebook at 
Member Beall carried these messages back to        
Governor Arnold Schwarzenegger and Speaker Darrell
Steinberg, saying,

   The decision-makers in Sacramento need to hear how these devastating cuts will stop
   CalWORKs households from getting jobs and how losing childcare will prevent them from
   working. Eighty percent of CalWORKs’ 1.4 million clients are children. CalWORKs is one of the
   most successful social programs in state history because it has a proven record of moving
   families from welfare to work.

The Child Care Advocacy Work Group and CalWORKs Employment Services remain
committed to ensuring that Santa Clara County residents receive needed child care services.
Future forums will be scheduled as new information is available to inform CalWORKs
families of legislative changes and provide a platform to voice their concerns to local and
state representatives.

         "The cost of child care for two young children amounts to more than half of my 
         income. If CalWORKs didn’t cover the cost, I couldn’t afford to work!"   
                                                            –CalWORKs parent at the Parent Forum 

ESB Annual Report

Education and Training 
“This is the first time I have ever liked school. My school liaison gave me the support I needed to
believe I really can do it!”

As the economy continues to lag, more and more adults are returning to school, hoping to
re-energize their portfolio and obtain new skills to improve their employability. All too often,
however, CalWORKs students encounter a frustrating maze of delays and confusion at
campuses that have been embattled by the numerous rounds of state budget cuts.

Liaisons to the Rescue
One of the distinctive characteristics of Santa Clara County’s CalWORKs program is its
collaborative longstanding partnerships with local educational institutions. The county’s
community colleges and adult education districts each maintain liaisons on staff dedicated
to coaching and supporting CalWORKs clients throughout their educational journey. The
liaisons not only guide students through the enrollment process, provide orientations,
schedule placement testing, and help them develop an education plan, but also coordinate
communication with the student’s CWES caseworker.

Following enrollment, students meet with their CalWORKs liaison to ensure that their
schedule satisfies welfare-to-work participation requirements. These busy staff review
attendance information at each campus and provide Employment Counselors with regular
progress reports.

Creativity and Resourcefulness
As districts have been forced to cut course offerings and increase                             
                                                                             “The  support  I  get  is 
class sizes to meet budget mandates, the CalWORKs liaisons have
                                                                            huge!  I  wouldn’t  get 
become increasingly innovative in accommodating the growing                 anywhere  without  my 
influx of clients. This year, all campuses reported a greater reliance      liaison.  She’s  helped 
on distance learning and other bridging activities, not only to keep        me  believe  that  I  can 
new students engaged before classes begin, but to help the                  succeed and be a good 
majority meet their required number of CalWORKs participation               example      for      my 
hours.                                                                      daughter,  so  that  she 
                                                                            will succeed too!” 
Liaisons have utilized the County’s CalWORKs Distance Learning                
                                                                                —CalWORKs student 
website (, interactive online education
software, and created new specialized workshops/ classes.

De Anza Community College developed a new bridging activity named CalFIT which is
designed to help CalWORKs parents balance life and work. CalFIT provides support and
education to start leading healthier lives through increased knowledge of nutrition, fitness,
wellness, and parenting. Through a combination of nutrition lectures and activities combined
with exercise in a team building environment, students develop new healthy lifestyle
choices. Students learn how to use equipment and body weight exercises including physical
activities that can be done independently and with their families. The program also
discusses how to provide affordable work/school meals for families on a tight budget. The
campus firmly believes that this program has helped their students thrive on campus while
preparing them to become successful working parents.

ESB Annual Report

Subsidized Employment and Work/Study
The CalWORKs liaisons have also played an instrumental role in championing the SCC
Works subsidized employment program. Adult education liaisons worked alongside County
staff to convert former Work Experience sites into subsidized job placements and then
match students with these part-time job opportunities.

At the community colleges, liaisons have doubled the number of students who entered
either SCC Works subsidized jobs or their own college work-study positions. These educators
reported a significant increase in student attendance and motivation since the advent of the
SCC Works program.

Supporting Teen Parents
Cal-Learn, a mandatory program for pregnant and parenting adolescents receiving cash
assistance, also receives similar dedicated attention. Under a contract with Planned
Parenthood Mar Monte, specially trained caseworkers assist these young parents in
overcoming the obstacles they face in completing high school or working toward their GED.

The Cal-Learn team has forged close working relationships with high school teachers and
coordinators in an effort to improve the attendance and academic progress of all their
students. This group of enthusiastic and hard working staff serves over 280 teenagers a

Academic Incentives
For students today, doing schoolwork without the aid of a computer is unthinkable. Having
access to one is essential to academic success, and owning a computer is optimal.

Near the end of the school year, Employment Service awarded 234 laptops to CalWORKs
and Cal-Learn students with a solid record of academic achievement and plans to continue
their education. Each distribution also included a carring case, printer, standard keyboard
and mouse.

“It’s simply wonderful to be able to acknowledge our students’ hard work in this way,” one of
the school liaisons exclaimed.


                             To our excellent CalWORKs Liaisons!
 Annette Rivera              Karen Enzensperger           Marj Houston         Dan Dishno
 Susan Sweeney               Norma Martinez               Eric Saavedra        Bobbi Wilson
 Mary Kay Sherman            Diane Roca                   Jean Archie          Ailene Genoff
 Marta-Mora-Evans            Donna Hale                   Maryln Brodie        Laura Washington
 Melissa Rodriguez           Val Clifford                 Sophia Abad          Martha Hardin
 Lee See Loh                 Elizabeth Seder              Jennifer Smith       Tracy Smith
 Minh Nguyen                 Jennifer Astwood             Bob Miller           Jennifer Lewis
 Gloria Fleming              Jeannie Cobb                 Julie Smith

ESB Annual Report

Expungement:  Closing the Books on the Past 
The Public Defender’s Office celebrates one decade of helping people start over.

Social Services Agency has had a longstanding and effective partnership with the Office of
the Public Defender to provide criminal record clearance services to CalWORKs clients.
Expungement dismisses the prior criminal conviction, but does not completely remove it
from the applicant’s record. Since the program began in 2001, record clearance has been
requested for more than 10,600 cases. The Expungement Program has been a resounding
success, serving over 5,300 CalWORKs clients.

As the economic recession has deepened, more and more job seekers across the United
States are taking steps to clear their past. In Santa Clara County, the number of inquiries
regarding the expungement process has doubled. Individuals who are still on probation, owe
restitution or court fees, or have outstanding traffic tickets or bench warrants are not eligible
for record clearance until these matters have been resolved.

Currently, the Public Defender’s Office dedicates                        Record Clearance Granted
two paralegal staff full-time to assist individuals in
completing the application for record clearance and
submitting it to the Probation Department. A                      100
successful clearance can take anywhere from two to                  80
ten months, depending on the number of cases a                      60
client has on file.                                                 40
When applications are denied, the paralegals
prepare the court motions needed to file an appeal                   0
and arrange for an attorney to represent the case.                         FY 2008   FY 2009   FY 2010
The court will often grant expungements that have                         # of CalWORKs Clients Served
been denied by Probation.
Kathryn was eighteen when she began getting into trouble with the law. Her parents had divorced when 
she was young, and friends had introduced her to drugs and alcohol at an early age. By the time Kathryn 
was 24, she had been convicted multiple times for possession of a controlled substance, being under the 
influence of a controlled substance, delaying and resisting arrest and driving on a suspended license. 

Kathryn  finally  set  out  on  the road  to  recovery  by  joining  Narcotics  Anonymous/Alcoholics 
Anonymous.  She  enrolled  in  adult  education  classes  and completed  her  General  Education  Diploma. 
Kathryn went on to attend Evergreen Valley Community College, earn two scholarships, and graduated 
with  honors.  However,  owing  to  her  criminal  record,  Kathryn’s  efforts  to  obtain employment  were 
consistently denied. 

The  Expungement  Program  for  CalWORKs  clients  proved  to  be  a  godsend.  Kathryn  received record 
clearance for all her cases in May 2009. She explains,  
"A clear record can open doors for me that were once closed.  I can blossom in an interview without 
having  to  explain  or  defend  myself.  The  Expungement  Program  [has  given]  me  the  opportunity  to 
become a pillar of the community."  

ESB Annual Report

                    Making a Difference in Santa Clara County 
                            Accomplishments of ARRA 
•   With a $55 million financial upfront commitment from the Board of Supervisors, Social
    Services Agency swiftly designed and implemented multiple programs for Needy

•   Over 350 Public, private and non-profit agencies and businesses collaborated to take
    advantage of the unprecedented opportunity to leverage federal dollars and stimulate
    the local economy with over $32 million.

•   Over 1,500 adults found full or part-time jobs through the SCC Works subsidized
    employment program.

•   Over 1,100 teens received valuable skills training and work experience through the
    summer youth subsidized employment program.

•   450 employed adults and teens received bicycles, helmets, and locks from
    transportation provider Outreach to enable a “green” commute to work.

•   250 cars were fixed through the Jump Start Automotive Repair program.

•   Career Closet and Men’s Wearhouse dressed over 800 job seekers in professional

•   Community service agencies provided over $4 million in emergency financial assistance
    to over 5,000 families to prevent eviction, utility shut-offs, or other crises.

•   Second Harvest Food Bank provided over 70,000 Stimulus Food Boxes containing fresh
    fruits and vegetables, perishable items, and non-perishable staples to Needy Families.

•   Over 4,000 children enjoyed healthy summer meals, snacks and recreational activities
    at 42 sites countywide.

             To date, the County of Santa Clara has claimed over $32 million
                      in ARRA funding from the federal government.

ESB Annual Report

Making Every Dollar Count 
The County of Santa Clara was among the first in California to capitalize on the federal stimulus
funding offered by last year’s American Recovery and Reinvestment Act.

The American Recovery and Reinvestment Act of 2009 (ARRA) established a $5 billion
Emergency Contingency Fund (ECF) designed to help Needy Families (below 200% Federal
Poverty Level) across the country weather the economic recession. The legislation specifies
three types of aid: subsidized employment, non-recurring short-term benefits and basic
assistance. California’s share of the funding amounted to $1.8 billion.

The California Department of Social Services elected to reserve the basic assistance portion
of ARRA funding to offset the recent increase in requests for cash aid, but allowed counties
to administer the other two programs on a cost-reimbursement basis.

Although many counties were reluctant to proceed with developing ARRA programs in the
absence of clear guidance from the state, the County of Santa Clara’s Board of Supervisors
voted to set aside $55 million to allow Social Services Agency (SSA) to begin
implementation. Employment Services administrators designed a bold range of programs to
create subsidized jobs and provide emergency financial assistance, food, and transportation
resources. The Board’s willingness to make this financial commitment was instrumental in
helping stimulus dollars quickly reach families in the community struggling to make ends

The TANF Emergency Contingency Fund allowed SSA to provide a greater range and depth of
services previously unattainable under the County budget. In fact, ARRA funding staved off
the bleak cuts to CalWORKs imposed last year by state lawmakers in an effort to resolve the
budget crisis. Employment Services made every dollar count by leveraging existing resources
in designing eight new programs for CalWORKs participants, Food Stamp recipients, and
other Needy Families with minor children.

SCCWorks: A Subsidized Employment Opportunity 
Keenly aware of the growing unemployment rate and lack of viable job openings, Social
Services first focused on establishing a subsidized employment program. SCC Works offered
employers the chance to become involved in training their future workforce at minimal cost
and relatively low risk. Qualified, pre-screened candidates were referred to employers by
SCC Works staff. Employment opportunities ranged from part-time jobs at public and non-
profit agencies to full time-jobs at private businesses.

Over the last year, Employment Services staff and school liaisons forged new partnerships
with over 350 employers from multiple fields to create part-time (20 hours/week) entry-level
positions for CalWORKs clients enrolled in school. The opportunity to gain hands-on work
experience helped put education and training courses in perspective while students gained
the added satisfaction of earning a paycheck to supplement their cash assistance benefits.
A complete list of employers who participated in the SCC Works is included in the Appendix.

ESB Annual Report

Over 1,500 individuals obtained employment in an array of job clusters, including
administrative support, customer service, maintenance and warehouse, health care, child
care, education, technology, and skilled trades. In conjunction with the placement, clients
attended job retention workshops and received on-the-job training.

The SCC Works placements bolstered public and non-profit agencies suffering from budget
cuts and even enabled local businesses to expand despite the economic recession. In April
2010, representatives from the Obama Administration visited Santa Clara County to take a
closer look at how ARRA funds were being utilized. They were duly impressed by SCC Works’
role in stimulating the local economy, as demonstrated by Jessica’s story given below.

     During her SCC Works stint, Jessica worked at the San Jose Museum of Quilts & 
     Textiles as a marketing assistant.  
     “Working  with  the  Museum  has  changed  my  outlook  on  my  future  as  a  single 
     mother.  This  opportunity  to  get  hands‐on  training  in  the  workforce  has  made  me 
     feel empowered and confident. I never knew about SCC WORKs, but now I couldn’t 
     see my life without it. 
     The  confidence  I  have  now  is  a  gift  from  all  the  people  involved  at  SCC 
     WORKs—my  teachers,  my  co‐workers  and  my  employer.  I  have  gained 
     confidence from their belief in what I can accomplish and the trust they place 
     in me to do good and important work. 
                                            Jessica’s supervisor wrote SCC Works, 
                                            “Jessica has  become a very valuable part of our team 
                                            in  just  a  short  time.  She  is  not  afraid  to  jump  into 
                                            projects and figure out what needs doing. 
                                            As  a  struggling  non‐profit  ourselves,  we  are  short‐
                                            staffed. Jessica’s ability to work through ambiguity and 
                                            figure  out  details  on  her  own  has  been  invaluable. 
                                            Thank you for bringing her to us!” 

(To read more stories about SCC Works, refer to the “Step Up Silicon Valley Report” included in the Appendix.)

For CalWORKs clients who had achieved their educational and vocational training goals and
were ready to join the workforce, SCC Works provided a chance to work full-time in a tough
economy. Employment Services contracted with experienced job developer Occupational
Training Institute of Foothill De Anza Community College District to match these job seekers
with employers. By using a strategy of 3-month employment agreements, the subsidized
program gave employers an opportunity to evaluate an employee before fully committing to
a permanent job offer. Employers paid only a portion of the SCC Works participant’s salary
and associated costs and ARRA funds covered the remainder.

ESB Annual Report

Of the 176 individuals that SCC Works placed in full-time subsidized jobs, 70% were
transitioned into full time unsubsidized jobs by their employers.

Subsidized Employment Survives the End of ARRA
Subsidized employment has proven to be a highly effective welfare-to-work activity, both in
preparing and motivating CalWORKs clients to move toward self-sufficiency. After ARRA
funding expires on September 30, 2010, Employment Services plans to continue a modest
version of the SCC Works program.

Participants will be placed with private sector employers for 20–40 hours per week for 13
weeks with the understanding that satisfactory performance will likely result in a permanent
unsubsidized position. The County will subsidize a portion of the participant’s wage and the
employer will cover the remaining costs. Contract negotiations are under way. A report about
the program will be included in the ESI Update (Spring 2011).

Career Closet 
Career Closet, founded in 1992, is a volunteer-based organization that
provides business attire to disadvantaged women who are actively
seeking employment. ARRA funding made it possible for this long-term
CalWORKs partner to expand its services to offer professional clothing
to men, courtesy of the Men’s Wearhouse. The additional funding also
allowed Career Closet to offer both men and women assistance with
haircuts and basic grooming, completing their job search “make-over.”
Over 700 clients confidently set out for job interviews or their first day of work, handsomely
outfitted in ‘new’ clothes.

He says, 
               “You guys are great! It was a wonderful experience for me. I’ve never been fitted or sized 
               for clothing before, so I was really excited.  I got 2 shirts and 2 pants, 1 tie and 1 pair of 
               shoes. Everyone who helped was nice and kind.”      
                                                                                                 – Isaac 

        She says, 
                        “My volunteer dresser was fabulous! She listened to me and gave me outfits that 
                        matched my career goals, personality, and style. When I looked in the mirror and 
                        saw myself in a business suit, all I could say was, WOW! 

                        “My best compliment came from my children who told me, ‘Mommy, you look so 
                        pretty’.”          – Christina 

ESB Annual Report

TeenWORKS: Summer Youth Work Experience Program 
This year, summer jobs and internships for teenagers and college students were scarcer
than ever. In May, the unemployment rate for 16- to 19-year-olds was at 26.4%, the highest
rate for the month according to the Bureau of Labor Statistics.

Recognizing the challenging job market that these young people face, SSA decided to use
ARRA funding to provide an ambitious Summer Youth Employment program for teenagers in
CalWORKs, Food Stamps, and other Needy Families. The TeenWORKs program was
administered by four local agencies: the two Workforce Investment Boards (NOVA and
Work2Future), San Jose City College, and Gavilan College in Gilroy.

Together, these partners succeeded in placing 1,145 youth ages 15–17 at a variety of work
sites throughout the county. The goal was to ensure a meaningful paid work experience and,
in the case of the community college programs, to encourage these high school students to
think about continuing their education by introducing them to a college campus. In
conjunction with the subsidized employment, TeenWORKS participants attend work
readiness training sessions each week on topics such as communication skills, time
management, and professional attire.

Participants earned $10 an hour, working 23–30 hours per week in summer camps, offices,
schools, non-profit organizations, governmental settings, and local businesses. TeenWORKS
covered the cost of bus passes as well as tools and gear needed on the job (e.g. work

The availability of ARRA funding has made a significant difference in the Workforce
Investment Boards’ ability to provide services this year. TeenWORKS’ focus on younger
youth allowed NOVA and Work2Future to reserve similar funds from the Department of Labor
for a subsidized employment program targeting older youth ages 18–24.

  Remember  your  first  job?  For  youth  like  Brianna,  participating  in  this  summer’s 
  TeenWORKS program provided an unforgettable glimpse of the world of work.  

  Brianna’s  application  to  the  NOVA  TeenWORKS  program 
  expressed an interest “Of course I want to make money,” 
  she wrote, “but not only that—[for] many jobs you have 
  to  have work  experience,  and  I  really  want  to  be  as 
  prepared as I can."  
  Since  she  had  expressed  interest  in  applying  to  beauty 
  school,  Brianna  was  placed  at  the  Academy  for  Salon 
  Professionals in Santa Clara. "I like it. It’s fun to see what 
  goes into doing what I want to do someday," she said. 
  Brianna’s  supervisor,  J.  Craig  Stanely,  also  expressed  satisfaction  with  the  TeenWORKS 
  arrangement: "Brianna was well‐prepared for the interview and came in looking very polished and 
  professional.  She’s  bright  and  engaged  and  has  been  a  great  pleasure  to  work  with.  We  would 
  definitely take part in the summer youth employment program in the future."  

ESB Annual Report

Short­Term Benefits 
ARRA funds were also used to provide a range of “non-recurring short term benefits” to
families receiving CalWORKs and/or Food Stamps, as well as Needy Families, or families
with an income of less than 200% percent of the Federal Poverty Level and a minor child in
the home.

Short-term benefits must be used to address a specific                              
crisis situation or episode of need and are not intended                            
                                                                    EAN agencies have shared 
to meet recurrent or ongoing needs. For example, these         numerous stories about how ARRA 
funds cannot be used for ongoing utilities bills, but can      assistance has made a difference to 
cover the cost of a one-time utility payment.                          families. Here’s one. 
                                                               One afternoon a young woman entered 
Due to the complex nature of this program, California            an EAN office with a fussy and crying 
Department of Social Services established a workgroup                      child, seeking help.  
with the County Welfare Directors Association to work                                 
                                                                  She had been staying at her sister’s 
on the various implementation issues and provide
                                                                     place, but had to leave due to 
guidance as needed and available. Over the course of           overcrowding, Homeless, she had slept 
the year, SSA staff worked closely with the community           in her car the night before. To get this 
to make operational and programmatic changes in                young family safe and off the street, the 
response to changes in the state’s interpretation of the         EAN made arrangements with a local 
                                                                  After countless phone calls by both 
Financial Assistance                                              counselor and client, an affordable 
                                                                  apartment was located. The young 
On learning of the funds for short-term benefits, SSA             mother contributed 20% and ARRA 
staff began working collaboratively with the Emergency         funding provided the remaining 80% of 
Assistance Network (EAN), a group of seven community              the first and last month’s rent and 
service agencies, to distribute the federal aid to needy                    security deposit.  
county residents by zip code.                                  During their last appointment, the EAN 
                                                                 counselor and client discussed basic 
These local non-profits had already experienced an              budgeting, and soon mother and child 
unprecedented demand for financial assistance prior to          were on their way to their new home. 
the passage of the federal stimulus bill, but were forced
to turn many away due to limited resources. Before
ARRA funding, the EANs focused their efforts on aiding
clients who faced eviction or 24 hour utility shut-off

Thanks to the federal stimulus bill, the EANs were able to initiate a crisis prevention service
model, providing relief to eligible residents for delinquent bills as well as current unmet
needs. Staff also offered financial counseling to help guide these beleaguered families out
of their financial crisis.

Along with the emergency aid, ARRA contracts funded additional staff at the EANs, a
language line to provide translation services, and the development of a countywide
database. These new resources enabled the EANs to serve an unprecedented number of

ESB Annua Report

Since Noovember 20                       es
                   009, over 5,000 familie have recceived emer           ncial assista
                                                              rgency finan           ance.
Over $4 million in direct paym                                or         d
                              ments was approved, primarily fo rent and utilities. O Other
                    ies       d
assistance categori included transport             ne,
                                        tation, phon and inte            ce
                                                              ernet servic used for job
seeking. Families moving into stable ho            uations that lacked ba
                                         ousing situ          t          asic furnishhings
received items for th new home.
                                            Emergency             by Type
                                                     y Assistance b
                                               for An Average Mon nth
                                                                  5           Eviction Prevent
                                                                  51% HOUSING/E              tion
                                                                  28% UTILITIES
                 Assistance Granted

                                                                  11% MOVING CO
                                      40                          4% TRANSPORTA
                                                                  4           ATION
                                      30                          2% INTERNET/PHONE

                                       0%                                     /APPLIANCES
                                                                  2% FURNITURE/

                                       0%                                    D FURNISHISHINGS
                                                                  1% HOUSEHOLD
                                                                  1% MISCELLANE

        t          70%) of requests for em
The vast majority (7                     mergency a           came from r
                                                   assistance c                      n
                                                                          residents in San
Jose. Th            es
        hese familie were se  erved by InnnVision’s G          avis Center Sacred H
                                                     Georgia Tra          r,         Heart
        nity       es,
Commun Service and the Salvation Army. Anot                   of
                                                    ther 20% o the reque  ests came from
families in North Co          worked with either Com
                    ounty who w          h          mmunity Se            ncy
                                                               ervices Agen of Mountain
        d          s,         e
View and Los Altos Sunnyvale Community Services, or West V     Valley Commmunity Servvices.
                    ed        om
Another 10% of nee came fro South C                dents who w
                                        County resid          were served by St. Joseeph’s
       Center in Gilr
Family C            roy.


            r Own Words
     In Their         s 
        s working in t
 Karen is                                     t, Tax Collector as an Offic
                      the County’s Finance Dept                          ce Clerk.  
 Before I got into the CalWORKs pr            s a Customer Service Supervisor at a bank. 
                                  rogram, I was
          4             at          m             old                       m               om. 
 I  have  4 children  tha range  from 15  years  o to  14  months  and  am a  single  mo I  called  m   my 
                       bout  daycare  help  and  he sent  me  to  a  CWES  orie
 Eligibility  Worker  ab                          e                                         Mountain  View. 
                                                                              entation  in  M
 I went and learned about the prog  gram and was                d.  
                                                   s very excited
        to Job Club, w
 I went t              where they helped me wit    th my resume, networking, and job leads. They even 
 got me cclothes so I wwould be readdy for an inter              received help
                                                   rview. I also r           p from my local EAN with m    my 
 PG&E be efore it was s             y paid the bill and I got a st
                       shut off. They                                        of food just in time! I felt like 
                                                                 timulus box o
        he lottery.   
 I won th
 My  Job  Club  counselor  set  me  up  with  an  interview  for  a SCC  Work job  at  the  Tax  Collector’s 
                                                                  an          ks 
 office.    Just  before  Christmas  I  h a  job.  My kids  were  s excited  they  told  their  teacher.  I  w
                          C             had           y           so                                         was 
 relieved and very exc    cited to go baack to work. N            I working with very nice people, but no
                                                      Not only am I                                          ow 
 I can pay y my rent and  d bills myself.             ht my own stamps!
                                         . I even bough

ESB Annua Report

Trans     tion 
                       For many families, transportat             ns
                                                       tion remain a substa                er
                                                                              antial barrie to
                                            g          cording to E
                       obtaining or retaining a job. Acc                      t
                                                                  Employment Services’ latest
                                            of         Ks                     blic
                       transit survey, 36% o CalWORK families rely on pub transit w        while
                       over 32% reported t  that transpo           allenges ha limited their
                                                        ortation cha          ave
                                  ent       .                       ars,
                       employme options. Over the last few yea these c         challenges have
                       been intensified due to the Valle Transport            ority’s reduc
                                                                   tation Autho           ctions
        ces. Having private transportation is no pana
in servic                                                          r          however, as 25%
                                                       acea for our families, h
report difficulty paying for car re

With the advent of ARRA, CalW WORKs serv             er                                d
                                          vice provide Outreach, Inc., was able to add two
new pro             ts        f
       ograms to it menu of Family Tra               n
                                          ansportation Services. The Bike to Work prog  gram
offered a new green alternative for our CaalWORKs fa             ents were ab to develop a
                                                     amilies. Clie          ble
transpor                                  us
        rtation plan combining travel by bu and a stu             ke.       e
                                                     urdy new bik As of the end of August,
450 bicy            ets,
        ycles, helme safety l lights, and b
                                          bike locks w
                                                     were distrib           rking adults and
                                                                 buted to wor          s

                   motive Repai service wa reinstituted by Outre
The Jump Start Autom
         p                    ir         as                                 8,
                                                                each in 2008 modeled after
                              es                                 ed        3.
a similar Employment Service program that was discontinue in 2003 However, this
                   a          ver         t
program was not able to cov the cost of many major repa         airs. ARRA f           owed
                                                                            funding allo
Employm            es          e
       ment Service to provide a more co omprehensiv program, moving bey
                                                     ve          ,          yond emerg gency
        to         une-ups and new tires t keep fam
repairs t include tu          d           to                     Over the course of the year,
                                                    milies safe. O
        s                                84
250 cars were serviced, a total of $249,08 in repairss.

The ARR                       on       ms      en       ental in hel
        RA-funded transportatio program have bee instrume                    ORKs
                                                                   lping CalWO
                    n,       ntain employ
families seek, obtain and main          yment.

Clothes for K

Last sum         WORKs families experie
        mmer, CalW                                            to
                                         enced a 6% reduction t their monthly grant. This
        e           s         g           duction.
year, the Governor is proposing another red

        ate                   e            al                   ed
To mitiga the impact of these cuts, Socia Services Agency opte to distrib             on
                                                                          bute a portio of
        stimulus mo
federal s                                 milies on CalWORKs in the form of a $200 ch
                   oney directly to all fam                               f           heck.
Families were sent these specia time-limit checks in January, M and ag
                   t           al         ted                  May,                  ust.
                                                                          gain in Augu

The first issuance to many fa amilies by su            A           ountless ph
                                            urprise; SSA received co                     sking
                                                                             hone calls as
workers if the chec were “re   eal.” Reass sured, happy parents w             o
                                                                  were able to purchase new
clothing and school supplies for their children.

ESB Annua Report

    ulus Foo
Stimu      od Boxes  
To meet the growing food ne             e          ty,
                              eeds in the communit Social S   Services
                  n           o
Agency once again looked to Second H               od         or
                                        Harvest Foo Bank fo help.
Together with mem
        r         mbers of the Safety Net Committ             ea
                                                   tee, the ide of a
                  x”           rn.
“stimulus food box was bor The pro                 es
                                        oject focuse on low-income
residents (below 20
         s        00% Federal Poverty Le           truggle to p
                                        evel) who st                     quate, nutritious
                                                              provide adeq
                  s            amilies.
food for themselves and their fa

                                 ARRA fun  nding allowwed Second Harvest to develo a   op
                                                      et         at
                                 nutritionally-based se menu tha contained approxim   mately
                                          ds          ous
                                 50 pound of nutritio food, in              arge box of non-
                                                                ncluding a la
                                           e                    ds,         f
                                 perishable canned and dry food a bag of fresh seas    sonal
                                                     s                                 ch
                                 fruits and vegetables and a bag of perishable items suc as
                                           s,         try.      s
                                 milk, eggs and poult Families were able to access extra
                                 food for up to 4 m              d
                                                      months and could re  eceive as m many
                                 stimulus b                     g          of
                                           boxes as needed during a month o need.

Ultimately, over 70                         re           ed
                    0,000 food boxes wer assemble by volunteers at t          the food ba ank’s
warehou and dist                 amilies. To ensure all f
                    tributed to fa                                 d           food assista
                                                        families had access to f          ance,
the boxe were dis                           y           e
                    stributed at Emergency Assistance Network (                ,
                                                                   (EAN) sites, Family Harvest
                    ations throughout the community.
sites, and other loca

                  d                    y
Second Harvest and its many community partner ag  gencies are enormously proud of what
was acc           .
        complished. By dream           ocusing on solving pr
                            ming big, fo                                         ng
                                                             roblems, and engagin in
        le                   orts kept m
incredibl teamwork, their effo                    es
                                       many familie from going hungry and freed t them
from wor to concentrate on work and schhool.

     y Net Su
Safety                   on Colla
            ummer Nutritio             ve 
Ongoing cuts to ed                        y
                   ducation have not only impacted summer sc     chool but a              cantly
                                                                              also signific
reduced the scope of subsid              mer          g         s
                              dized summ feeding programs for childr          ren from N Needy
Families. For these children wh participate in free and reduced lunch prog                 g
                                                                             grams during the
school ye the trou            tion on their minds is not what they will eat, bu if and wh
                   ubling quest           r                                    ut         hen.

The Safe Net Com            s           n          s                      mer
                 mmittee has watched in dismay as the number of summ feeding sites
diminished over the past few years. This year, the availability of federal stimulus m
                  e                    s                                              money
       ed                   emedy the situation and led to th formatio of a Sum
presente an opportunity to re                                   he        on          mmer
                              Nutrition Collaborativ Compris   sed of a diverse grou ofup
                              communit and pub
                                       ty                       es,
                                                   blic agencie the Co     ollaborative has
                              worked wi Social Se  ervices Agency since Ja anuary to deesign
                              an innova            e
                                       ative service strategy t that leverages two federal
                                       e           ood         e
                              funds, the Summer Fo Service Program and ARRA.

                                 Led by the YMCA (wh            ted      fiscal agent) the
                                                    hich also act as the f           ),
                                 City of Sa José’s DDepartment of Parks, Recreation, and
                                 Neighborhhood Servic          T
                                                     ces, FIRST 5 Santa Clara Co    ounty,
                                 Mexican H          orporation, a Boys and Girls Clu of
                                          Heritage Co           and                  ub

ESB Annua Report

        Valley agreed to staff ov 40 sites throughout the county for an 8-10 week prog
Silicon V           d           ver                 t          y           0         gram,
while Reevolution Fo            ed
                    oods provide the child          utritious me
                                          dren two nu          eals and sn nacks every day.
Parents were able to eat breakfast with their child            e
                                                    dren before going off to school/w work,
secure in the know wledge that their children would be safe and enjoy a f            ealthy
                                                                            fun and he
hunger-free day.

        are      w
“There  a many  weeks  whe                                                               f 
                            en we  only  have  rice  to  eat  for  dinner,”  a  mother  of two 
      ed with tear
admitte                                 nrolled her
                 rs in her eyes as she en          r daughters   s in the proggram. 
In additio ARRA fu             wed                      den
                   unding allow the County to broad the Sum                    ion       m
                                                                  mmer Nutriti Program and
        he         s                       n            s
enrich th activities offered at the sites in numerous ways. For instance, w   whereas sum mmer
feeding pprograms us           e                        12,
                    sually serve children in grades K-1 FIRST 5’s participation in this yyear’s
program made it possible for pa arents and t            ndergarten c
                                            their pre-kin                      partake as w
                                                                   children to p          well.

Eating H                                                                                                                  
        after Summ Nutrition began, sit leaders n
Shortly a         mer          n            te         noticed                                                     ry‐Free Summ
                                                                                                              A Worr          mer 
                   articipating were hung
that the children pa                                  ondays,
                                           griest on Mo                                               
        oking for se
often loo                      he
                   econds in th program’s “share box.” To                                                            uth 
                                                                                                     A  group  of  you was standing  in 
                                                                                                     line  for  lunch  at  the  end  of  the 
address the issue of food inse ecurity, the Summer Nutrition
                                                                                                     first  week  of  the  Summ         mer 
        ative teame up with S
Collabora          ed          Second Harv  vest Food B
                                                      Bank to                                        Nutrition  Prog gram  when  one 7‐e 
        food for participating f
provide f                      families to ttake home for the                                        year‐old  boy  looked  up  at  his 
weekend The pro    oject capit talized on the “bac    ckpack”                                                        h 
                                                                                                     counselor  with a  smile  and  s  said, 
weekend feeding program t      that Second Harvest offers                                            “You  know,  I’m  not  worried 
                   amilies during the scho year.
children of Needy Fa                       ool                                                        
                                                                                                     The Counselor  asked what he  had 
       10         er
The 201 Summe Nutrition Program s served a total of                                                                                     on’t 
                                                                                                     been  worrying  about.    “If  I  do
       hildren at ov forty site
4,000 ch           ver        es.                                                                    eat  all  my  ffood,  it’s  okay – y 
                                                                                                     because  I  know that  there’ll  still 
                                                                                                     be  food  tom morrow!”  the  boy 
    End of St
The E             s Money
            timulus     y                                                                            responded with h a grin.  
The Ame erican Reco           Reinvestmen Act’s TAN Emergency Conting
                    overy and R           nt          NF                   gency Fund was
        d                     my
intended to bolster the econom while ass sisting the C          ost       ble
                                                      County’s mo vulnerab families. Over
         se         st        hs,
the cours of the las 15 month Social Se                                                nown
                                          ervices Agency leveraged ARRA funds to fill kn
service gaps (such as transp             nd
                              portation an subsidized employm             well as to meet
                                                                 ment) as w
multiple emergency needs (su
                    y          ummer nut trition, stimulus food b          rt-term fina
                                                                 boxes, shor          ancial
assistance) in the co
By summ 2010, th    hese progra                     ented and m
                               ams were fully impleme                     t           While
                                                               many were at capacity. W
         ortunate tha Congress did not act to extend this funding which exp
it is unfo          at                     t                    g,        pires Septemmber
30, thousands of families were served ove the past y            half                  w
                                                    year and a h and the County now has
a succes            print” for a
         ssful “bluep          administering many of these prog           n
                                                                grams when funding a  again

                   Emergency AAssistance begins 
               Stimulus food bo
                              ox distribution sta
                                                arts           mmer attire check issued
                                                             Sum                                   all attire check issu
                                                                                                  Fa                   ued 

                                                                                                                                      unds expire
                                                                                                                                ARRA fu
           oves $55M 
 Board appro                   C                 Men 
                               Career Closet for M             e to Work begins
                                                            Bike                          Teen Workks    Summer Nutr rition 
                                                               r attire check issue
                                                          Winter                  ed        begins                   n 
                                                                                                            sites open
ARRA Passes                  ks launched 
                      SCC Work

 Feb ’09       Jun ’09       ug ’09 
                            Au            Oct ’09       Nov ’09    Jan ’10     May ’10
                                                                               Ma             Jun ’10       Jul ’10      Aug ’10      pt 30th 

ESB Annua Report

   ety Net Com
Safe              ee 
         a          f                       od       articipation i the county The Safety Net
California has one of the lowest rates of Foo Stamp pa            in         y.        ty
         ee        g
Committe is working to change thhat.

        ed        al                    d
Co-chaire by Socia Services Agency and Second H                 d
                                                    Harvest Food Bank of S            a
                                                                            Santa Clara and
       teo        s,          y
San Mat Counties the Safety Net Comm                s           ocal       ofit
                                        mittee brings together lo non-pro organizations
                  s          o                      ow-income fa
and public agencies devoted to reducing hunger for lo                       ur
                                                                amilies in ou community.

With the faltering economy, tight job market, reductions in work hours, los of
                   g          ,           b                                      ss
unemplo oyment be   enefits, and home foreclosu      ures
continuin for a second ye     ear, many people found
themselv ves forced to choose between spending their      Who answers t
                                                          W                       nection
                                                                      the Food Conn
money o food, housing, utilities, gas, or medical ca
        on                                 r         are. Hootline? 
For these residents, food insec           tens to beco
                              curity threat          ome
a fact of life.
Stampin Out Hunger
The larggest source of food a                in
                               assistance i Santa Clara            
County is not Sec               est
                    cond Harve Food B       Bank, but the
        y-funded Fo
federally          ood Stamp Program ad                 d
                                             dministered by
Social SServices Agency. Howe   ever, as re eported by the         
       Policy Institu of Calif
Public P            ute         fornia, amo ong the state’s
                    3          se           or
working poor, only 36% of thos eligible fo Food Stam    mps         s              yra 
                                                                  As a  child,  May Tapia  migr   rated  to 
                                                                   he United State
                                                                  th               e with her fammily from 
actually obtain them Participa ation in Calif           %)
                                              fornia (50% is
                                                                  Mexico.   Dedicated  to  serv
                                                                  M                              ving  the 
consider            t
        rably lower than in the r
                                rest of the n
                                            nation (69%).          ommunity,  sh completed Public 
                                                                  co              he             d 
                                                                  Allies’  leadersh training  p  program. 
One of the goals of the Safety Net Comm mittee has been           M                rks 
                                                                  Mayra  now  wor at  Second  Harvest 
to increa Food St
        ase                              es.
                   tamp participation rate To that eend,           s 
                                                                  as a  Food  Stamp  O           Outreach 
the Calif          owment and California Association of
         fornia Endo          d                      n            Cooordinator  w while  simulta  aneously 
Food Banks assigne a full-time staff mem mber to Second                            r              egree  in 
                                                                  studying  for  her Bachelor’s  de
Harvest to focus on outreac efforts while Second                    beral  Studies  at  National  Hispanic 
                   ed          e         rns
Harvest staff worke alongside four inter from Pu    ublic         Unniversity. 
        nd                    g           mp
Allies an AmeriCorps offering Food Stam applicat     tion         When  asked  wh she  enjoys  her  job, 
                                                                  W             hy 
assistance at foo distribu   ution sites. In addit  tion,         Mayra responds
                                                                  M             s,  
approximmately 100,                                 s
                    ,000 multilingual outreach flyers on
nutrition resource es were distributed to scho       ools                        what it feels lik
                                                                  “I  understand w               ke to be 
countywide prior to the summer break.                              ood  insecure,  so  I  do  my  best  to 
                                                                   elp           nts             he 
                                                                  he walk  clien through  th Food 
                                                                   tamp  applica
                                                                  St             ation  proces   ss  and 
In late June 2010 Social S      Services Age ency launched
                                                                   nsure that they
                                                                  en              y have access to food.  
Benefits CalWIN (www  , a website t
                      w.benefitsC                          that
enables individuals to self-scre for eligi                y
                                             ibility, apply for    There  is  a  stigma  associate with 
                                                                  “T                               ed 
public assistance, complete th   heir periodi reports, and
                                             ic                    etting  Food  St
                                                                  ge                               strive  to 
                                                                                   tamps,  and  I  s
submit r             on
        recertificatio online. SSecond Harv  vest has begun       br                spreading  the  correct 
                                                                    reak  that  by  s
piloting the new online app     plication opption for F  Food     information.”
Stamps and Medi-C at field lo                or
                                 ocations. (Fo more det   tails
on Benefits CalWIN, see the Appendix.)

ESB Annual Report

Second Harvest also recently converted a motor home donated by Social Services Agency
into a Mobile Food Resource Van. During the next year, the Food Bank plans to travel to hard-
to-reach areas of the community to assist individuals in applying for food stamps.

Meanwhile, the Safety Net Committee is working with the Franklin-McKinley School District’s
Children’s Initiative to connect families enrolled in school-based feeding with Food Stamp
benefits. If this pilot effort is successful, it will enable all local school districts to eliminate
unnecessary paperwork and partner in providing Food Stamp benefits to needy families.

             Second Harvest is Awarded a Congressional Hunger Fellow for a 2nd Year 
   Each year the Congressional Hunger Center accepts 20 applicants from around the country to participate 
   in the Bill Emerson National Hunger Fellowship. The eleven‐month program offers individuals seeking to 
   make a difference in the struggle to eliminate hunger and poverty the unique opportunity to carry out field 
   work at a community based organization as well as gain policy experience at a national organization based 
   in Washington, DC. 
   This  past  year,  Second  Harvest  Food  Bank  received  an  Emerson  National  Hunger  Fellow,  Etan  Newman, 
   who investigated barriers to accessing Food Stamps based on the Food Bank’s geographic service areas. 
   His  study  has  helped  increase  the  effectiveness  of  outreach  initiatives  and  will  assist  Second  Harvest  in 
   advocating for policy changes to the eligibility determination process.  
   Second Harvest recently learned that it has been selected to host another Emerson Fellow, a rare honor 
   given the number of organizations eager to participate in the program. During the 2010–11 program year, 
   the  Fellow  will  work  with  Second  Harvest  on  developing  strategies  for  leveraging  community‐based 
   organizations  existing  service  relationships  with  low‐income  families  in  order  to  increase  Food  Stamp 

Advocacy in Action
The Safety Net Committee contains a sub-committee dedicated to public policy issues and
advocacy for systemic changes. Among the advocacy efforts undertaken this year, the
committee joined with the California Association of Food Banks in a postcard campaign
urging the House of Representatives Speaker Nancy Pelosi to throw her support behind
Child Nutrition Reauthorization. This legislation will help achieve President Obama’s goal of
ending child hunger by 2015.
Feeding the Hungry
The increased demand for food assistance resulted in another record-breaking year for
Second Harvest: the Food Bank distributed 33,203,319 million pounds of food through 653
direct distribution sites and partnering agencies in Santa Clara County. On average,
162,250 individuals received nutritional assistance monthly, representing a 14% increase in
the number of people requesting services over last year.

The multilingual Food Connection Hotline (1-800-984-3663) made 40,841 referrals for food
assistance. Many of these inquiries were from people calling for the first time. A significant
portion of the additional food provided to the community this past year was through the
ARRA stimulus food box program (see p. 29 for details) and Produce Mobile sites.

ESB Annua Report

For homebound non            sidents, acc
                  n-senior res                     d         xtremely diff
                                        cess to food can be ex                       ugh
                                                                         ficult. Throu a
unique partnership between Second Ha                          h
                                        arvest and the Health Trust’s M Meals on W  Wheels
Program, 2,858 mea were delivered to this vulnerable population.

      e         dds    tops
Produce Mobile Ad New St
        dents who struggle to p food on the table, f
For resid          s          put                               and
                                                    fresh fruit a vegetab             uries.
                                                                          bles are luxu
Low-inco            s
        ome families who can aafford the o
                                         occasional s
                                                    splurge face another ch
                                                                e         hallenge: acccess
        ors        ck
to vendo who stoc fresh prod  duce.

                                                           olution? A farmer’s ma
                                                      The so                    arket on whheels.
                                                      Local growers donate wha  atever fruit and
                                                           ables are i season to the Se
                                                      vegeta           in                  econd
                                                           st         nk’s
                                                      Harves Food Ban Produce Mobile.

                                                      The P Produce Mo            ed
                                                                        obile adde several new
                                                      stops this year, bringing t             er
                                                                                   the numbe of
                                                      distribution sites up to 31 The locations
                                                      include Social Ser
                                                             e                     cy’s
                                                                        rvices Agenc CWES o   office
                                                      at Senter Road, the Santa Clara Co      ounty
                                                      Valley Medical C                        estyle
                                                                        Clinic’s Pediatric Life
                                                             r,                    s
                                                      Center and the Heath Trust’s Dental Clinnic.

         d             he         obile at your a
Interested in hosting th Produce Mo                         act        hang at Secon Harvest at (408)
                                                agency? Conta Shirley Ch           nd
266-8866 ext. 272.

The Safety Net Commit              n
                     ttee meets on the fourth TThursday of e
                                                           each month a Second Har
                                                                      at                     ank
                                                                                 rvest Food Ba at
                     t                         attend.
11:30 AM. Members of the public are welcome to a



        A.   County Work Participation Rates for Federal Fiscal Year 2008
        B.   Step Up Silicon Valley Presentation on ARRA Programs (April 2010)
        C.   SCC Works Subsidized Employment  Program – List of Participating Employers
        D. Access CalWIN 24 Hour Automated InfoLine Flyer

        E.   Access CalWIN – DEBS Automated IVR System Call Directory and Flow
        F.   CalWORKs Advisory Committee Meeting Schedule 2010–11
        G. Safety Net Committee Schedule 2010–11

                                           APPENDIX B



         U           A

                                unty of
                              Cou      f Santa Clara
                                ial Serv
                             Soci      vices Agency
                                              l 2010


                                      Step-Up Silicon Valley
    In February 2009, Congress passed a $787 billion “stimulus package” meant to pull the country out
    of the recession. The American Recovery and Reinvestment Act (ARRA) included a $5 billion
    Emergency Contingency Fund (ECF) for the Temporary Assistance to Needy Families (TANF) block
    grant program.

    It takes considerable coordination to develop the infrastructure necessary to distribute this funding
    from the federal government to the states, which in turn must create new programs. Recognizing the
    pressing need for economic assistance in Silicon Valley, the Santa Clara County Board of Supervisors
    voted unanimously in May to move ahead and approved an initial funding request of $55 million to
    start up local economic stimulus programs. Social Services Agency administrators spent the summer
    developing an ambitious subsidized employment program and a countywide emergency assistance
    distribution system.

    One year later, the community has only just begun to reap the benefits of the federal stimulus
    package. As Santa Clara County learns more regarding the intricacies of the federal stimulus bill,
    Social Services Agency continues to find innovative ways to help low-income families weather the

               Here is a look at how ARRA is making a difference to
                           Santa Clara County residents.



                            sidized E
                         Subs              ent
                              gust 2009, the County launched a subsidized employment program c
                         In Aug                                                              called SCC

    In keeping with the spirit of the econom stimulus package, th County chose to exten participation beyond
                  h                          mic                    he                       nd
    CalWORKs clien to unemp                   y
                                ployed Needy Families whhose income fall below t 200% fed
                                                                    es           the                      y
                                                                                              deral poverty level. The
    County hopes t that proactiv                                                 duals will pre
                                vely offering employment services to these individ            event them ffrom being
      rced to apply for public as
    for                         ssistance.

    At the same tim the SCC Works prog
                  me,         C          gram offers eemployers th chance to become inv
                                                                    he        o                       aining their
                                                                                          volved in tra
    fut           ce          al
      ture workforc at minima cost and re                           ed,       ened candida
                                         elatively low risk. Qualifie pre-scree          ates are referred to the
     mployer for co
    em                                   ks
                  onsideration by SCC Work job developers.

    SC Works has placed 1,12 people in subsidized employment to date and is currently placing app
     CC           s           24           n                         t         d          y           proximately
     0             each week. The goal is to create and fill 2,400 job by Septem
    80 individuals e          T            o                         bs        mber. Approximately 450 employers
      ve          d
    hav submitted placement requests.

                what clien superv
         Here’s w        nts,               d
                                  visors, and employers are
                about thei experien with SC Works
         saying a        ir       nce       CC

      ssica is wor
    Jes            rking at the San Jose M
                                         Museum of Q
                                                   Quilts & Text
                                                               tiles as a m          ssistant. She has been
                                                                          marketing as           e
                   nce        8
    at this site sin March 8, 2010.

    “W                       m             ed          ok
     Working with the Museum has change my outloo on my fut            ngle mother. This opportunity to get
                                                           ture as a sin
    hands-on training in the workforce ha made me feel empow
                             w            as          e    wered and c confident. I never knew about SCC
    WO           ow           s           without it.
      ORKs, but no I couldn’t see my life w

    The confidence I have now is a gift from all the peop involved a SCC WORK
       e         e                         m            ple          at          Ks—my teach             workers and
                                                                                             hers, my co-w
      y                                    e
    my employers. I have gained confidence from their b              t           mplish and th trust they place in me
                                                        belief in what I can accom           he
    to do good and important work.

       eel                   e           to         and        en
    I fe like this has put me on a path t success a has give me the o                 to
                                                                         opportunity t set an example and
    to raise my da           w           uccessful in accomplish
                  aughter to want to be su          n                                 ill       ”
                                                               hing her own goals. I wi succeed!”

      om        s                    orks –
    Fro Jessica’s supervisor to SCC Wo
     We           n                    work with us here at the S Jose Mu
    “W have been lucky to have Jessica w                        San                              es.
                                                                         useum of Quilts & Textile Jessica is
                  tic       h                       ble                   ust                     not
    doing a fantast job and has become a very valuab part of our team in ju a short time. She is n afraid to
      mp         ects       re
    jum into proje and figur out what nneeds doing.

  As a struggling non-profit ourselves, w are short-staffed and Jessica’s ab
                  g            o          we                                                  k
                                                                                 bility to work through am  mbiguity and
  figu out detai herself ha been invaluable! The end result is t
     ure          ils         as                                                 omplishes a g
                                                                     that she acco                           nd
                                                                                               great deal an is making
  ad                          ation. Judging by the quality of her wor Jessica clearly takes p
     difference in our organiza            g                         rk,                      pride in all that she does;
  as a result, we have entrust her with i              esponsibility. Thank you fo bringing he to us!”
                                           increasing re                         or            er



The County’s CalWORKs caseload includes recently arrived refugee families with young children.
Hussain’s story was shared by his English as a Second Language instructor.

An architect, designer, illustrator and graphic artist from Iraq, Hussain is working at the County of Santa Clara as a
Web Designer through the SCC Works Program. In his former life, Hussain established the country’s first comic book
company and worked to improve communication between Iraqi civilians and the U.S. military.

Hussain attends daily Vocational English as a Second Language classes at the International Rescue Committee, a
non-profit voluntary agency providing services to assist refugees in transitioning to their new life.

Along with his time in class, Hussain is working as a SCC Works participant with the County of Santa Clara. Hussain
has been able to learn and practice new software applications that will prepare him for a career as a graphic
illustrator. Hussain earned above average ratings on his quarterly performance review; his supervisor especially
commended his dedication and good communication skills.


     “West Coast Green Energy Solutions ( is a solar installation,
     energy efficiency and green energy training company in Campbell, CA. As a
     start-up company we need to keep our expenses low and also have
     productive employees that learn lots of different skills.

    We are very appreciative of SCC Works for finding us five qualified and
    motivated employees that fit our criteria. At this time, three are still working
    for us and the other two have decided to go back to school to complete their
                                         “SCC Works has clearly shown that you can get a good value
                                         on very good employees. In today’s economic climate, every
                                         edge counts!”
                                                    —V. Mojica, President and Co-founder



                             Career Closet
                         As a complement to the Subsidized Employment program, community partner Career Closet
                         supplies participants with professional attire as well as assistance and guidance on
                         appropriate wardrobe selection, personal care, hygiene, and grooming.

    Elisa was about to start a new office position. Her volunteer dressing consultant, Aiesha worked with Elisa for one
    and a half hours, helping her choose appropriate clothing for her new job. When they were done, Elisa had a suit,
    dress, 4 slacks, 4 blazers, 3 skirts, 4 blouses, a sweater and a pair of shoes. These items will allow her to mix and
    match for two weeks without repeating her look.

    Elisa’s favorite compliment about her new look has come from her children who said, “Mommy, you look so pretty!”

    While the agency traditionally serves only women, ARRA funding has allowed Career Closet to develop
    relationships with Men’s Wearhouse to provide services for men as well.

    When Tran arrived at the Men’s Wearhouse, he seemed almost embarrassed to be there. He had no idea what to
    expect or what he needed. Yezeg, the dressing consultant, began by measuring Tran and explaining the reasoning
    behind each item they looked at. At first Tran didn’t want to try on multiple items; he couldn’t believe he had so
    many choices! But when Tran saw himself in the mirror, he couldn't stop smiling. Tran was surprised at the
    personal service and the quality of the clothing he received. Hop Tran received 2 pairs of slacks, 2 shirts, a tie,
    socks, and a pair of dress shoes.
    Short-Term Non-Recurring Assistance

    Emergency Assistance
    As the recession deepens, the demand for emergency services continues to grow. Federal stimulus funds have
    enabled local community service agencies the unprecedented opportunity to assist more low-income families with
    a broader spectrum of needs than ever before.

    In partnership with the Emergency Assistance Network (EAN), Social Services Agency is providing emergency
    financial assistance to stabilize families and prevent utility shut-offs, eviction, and homelessness.

    The EAN consists of seven local service agencies that provide short-term relief and financial literacy education to
    families based upon their residence zip codes. These non-profit organizations have served the community for
    decades and are skilled at identifying the most appropriate assistance and helping clients develop realistic
    budgets for their circumstances.

    Aid distribution began in November 2009. Since then, approximately 2,500 families have received over $1.7
    million in emergency assistance. Approximately 66% of the financial assistance rendered has been for rental
    assistance, which includes delinquent rent, move-in costs, or housing deposits. The second most frequent request
    has been for help with utility bills. Families must demonstrate a viable need and the ability to sustain the expenses
    long-term. They must also be prepared to provide a share of cost, up to 20% of the overall financial assistance



The following stories were submitted by the ARRA bilingual Community Workers who act as advocates for
clients and liaisons between the County and the community service agencies.

           Roy, a single father receiving CalWORKs and
           Food Stamps, had been moving around from
           one shelter to another. He and a friend               Roy and his daughter are very happy
           decided to pool their resources and rent a            to have finally moved into stable
           two bedroom apartment; however, Roy had
           only enough money for rent. There was                 housing—and real beds to sleep on
           nothing left to buy beds for himself and his          again!

           One of the ARRA Community Workers met
           directed Roy to the appropriate EAN that was
           able to respond quickly.       Roy and his
           daughter are very happy to have finally
           moved into stable housing—and real beds to           Yolanda’s house was recently robbed and
           sleep on again!                                      vandalized. Thankfully, no one was home
                                                                when it happened.

                                                                A single mother of three receiving
                                                                CalWORKs and Food Stamps, Yolanda
                                                                asked an ARRA Community Worker for
                                                                help in retrieving copies of her personal
                                                                documents that were taken in the
    Yolanda’s house was recently robbed                         robbery. Using ARRA funds, the local EAN
    and vandalized. Thankfully, no one was                      was able to assist her with replacing the
    home when it happened.                                      damaged furniture and other necessary
                                                                household items.

    One-Time Payments
In late January, Social Services Agency issued $3,119,400 from the ARRA Emergency Contingency Fund in one-time
payments of $200 to all CalWORKs families for the purchase of winter clothing and shoes. Over 70% of the checks
were deposited within two weeks.

    A struggling family visited the South County CalWORKs District office to express their
    thanks for the unexpected winter attire check on behalf of their daughter. The parents
    had just come from buying their daughter new clothes. The little girl was beaming with
    self-importance and said with a big smile, “Obama sent me a check!”



Stimulus Food Boxes
Santa Clara County’s Second Harvest Food Bank was among the first in California to utilize ARRA
funding to assemble a “stimulus food box.” Each “stimulus box” is actually made up of three

                                             1)   A box of food pre-assembled by Food Bank community
                                                  volunteers. Each box contains staples such as dried beans,
                                                  cereal, tuna, canned fruit, pasta, peanut butter, and rice.
                                             2)   Meat (chicken or ground turkey), tortillas, eggs, and fresh milk.
                                             3)   At least 10 pounds of fresh fruit and vegetables.

                                             As a result, the “box” weighs in at a substantial 40 pounds!

The first food boxes were distributed in November 2009, and the response has suggested an unprecedented level
of need. To date, 46,684 stimulus food boxes have been distributed to low-income households with minor children.

                    “We can’t assemble the boxes fast enough!”
                                            — Cindy McCown, Senior Director of Programs & Services

The following story was shared by one of the local food pantry coordinators.

“One family recently came to our food pantry because the mother lost her job. She applied for Food Stamps. The
assistance was very useful, but with four boys, the Food Stamps only lasted 3 weeks. She came to our food pantry
seeking help. She is so thankful for the amount and quality of food provided in a stimulus box.”

“The box has not only helped us, but saved us when there was no food or milk in my



ARRA funding has enabled the County to meet the urgent and transitional needs of CalWORKs-eligible clients
whose lack of resources presents a barrier to their pursuit of self-sufficiency. In partnership with Outreach & Escort,
Inc., a local non-profit organization, two programs have been created.

                                      The Bike to Work Program provides
                                      participants and their employed teenage children
                                      with new bicycles and helmets to enable them to
                                      travel to employment and employment-related

                                        One of the first recipients was Martin. An experienced cyclist whose bicycle
                                      has been his primary mode of transportation in the past, Martin was very
                                      appreciative of receiving a new bike to replace one that was stolen.

                                         The timing was particularly providential because of a job interview he had
                                      scheduled for the following week. Martin does not own a car and had been
                                      relying on Outreach’s Guaranteed Ride Program and public transit to conduct job
                                      search and travel to employment support activities.


     Jump Start Automotive Repair provides
     diagnostic, maintenance, and repair services for
     personally-owned vehicles that are a family’s
     primary mode of transportation to employment-                            “I would never
     related activities.
                                                                             have been able to
       Jennifer is single mom with four children who works 20 hrs
     per week as a daycare provider while also attending West                afford the repairs
     Valley College full time. In February, her 2006 Kia Sedona
     needed new brakes, tires, and headlights. Jump Start quickly               on my own.”
     repaired Jennifer’s vehicle.
    A grateful Jennifer says, “It would have been really difficult
  for me to be without a car to travel back and forth to school
  and everywhere else my kids need to go, but I would never
  have been able to afford the repairs on my own.”





            Coming Soon
            Summer Youth Work Experience Program
              While the state unemployment rate is 12.4% for adult workers,
it’s reported to be actually around 40% for teens. This is owing in part to the
fact that adults have accepted employment once considered suitable for
youth. Thanks to the federal stimulus bill, teenagers in Santa Clara County
have some hope of finding a job this summer.

                                               Social Services Agency has
                                               partnered with San Jose City
                                               College, Gavilan College in
                                               Gilroy, and both local Workforce Investment Boards, NOVA in North
                                               County and the City of San Jose’s Work2Future, to create 1,000
                                               summer jobs for youth (15–18 years old).

                                               The program runs from June to August and combines part-time work
                                               placements with either job readiness seminars or academic
                                               preparation. Participants earn $10 per hour. Priority is first given to
                                               families receiving CalWORKs or Food Stamps, and then children of
                                               Needy Families (200% Federal Poverty Level).

Summer Nutrition Collaborative
Using ARRA funding, the County is in the process of implementing a new
nutrition program that will allow children to be fed during the summer
when schools are closed and feeding sites are limited. In partnership
with the City of San Jose, YMCA, Boys and Girls Club, First 5, Mexican
Heritage Corporation, and Revolution Foods, the County’s program will
combine healthy nutritional meals with a wide variety of camp and educational programs. This
consortium will serve over 4,000 low-income children at over 30 program sites across the county.






                                                                                                       APPENDIX C

1‐800 Rad diator of San Francisco                            Boyy Scouts of Ame                ara County Cou
                                                                                 erica Santa Cla             uncil   
4C's (Commmunity Child C    Care Council of Santa Clara      Braly Elementary School   
County)                                                      Breathe CA of the e Bay Area           
A & R Roo ofing                                                 ghter Future Le
                                                             Brig                              r 
                                                                                earning Center  
A Children's Garden                                          BTXX   
A Children's World Dayc     care                             Budddhist Society oof America          
Acronics S Systems                                           C & V Representat   tives, Inc.        
ACT for MMental Health                                       California Commu  unity Partners f for Youth   
Addison P Penzak Jewish Community Ce      enter                                ustice   
                                                             Californians for Ju
African American Comm      munity Services s Agency          California Youth OOutreach             
All State                                                    Cammpbell Optome   etry       
Alpha Gra aphics                                             Cannyon Heights Academy 
Alum Roc  ck Counseling C  Center, Inc.                      Careeer Closet 
Alzheimer's Association    n                                 Cathholic Charitiess of Santa Claraa County 
American  n Cancer Societ  ty                                          Day Breaak I (San Felipe) 
           Discovery Shop  p                                           Day Brea                ando 
                                                                               ak II ‐ San Ferna
American  n Family Charities                                           Day Breaak III (Sunnyvale) 
American  n Gasket & Die Co. Inc.                                              e Neighborhood
                                                                       East Side                d Center 
American  n GI Forum                                                   Friends OOutside in Sant              y 
                                                                                               ta Clara County
           San Jose 
           S                                                                   enior Center 
                                                                       Gilroy Se
American  n Indian Educat   tion Center                                Wool Cre eek 
American  n Red Cross                                                  Zanker Rd 
AMN Corp                                                     Cennter for Employ yment Training g (CET)      
Anna's Da aycare                                             Cennter For Traininng & Careers        
An Lac Te emple                                              Chaarity Cars for Kiids       
AnewAme    erica Commun    nity Corporation                  Chaarities Housing Development 
Arteaga's s Supersave                                                  Parkmoo or 
Asian Americans for Community Invol        lvement           Chiaa‐Hsiu Chang, Inc.        
(AACI)                                                       Chilld Advocates o                y 
                                                                               of Silicon Valley  
Asian American Recovery Services Inc      c                  Chilld Developmen  nt, Inc.   
Associate ed Plumbing                                        Chinnese Performin ng Arts Center   
Assyrian C Church of the E  East                             Chooices for Children         
A Younge er Look                                                y of Campbell
Back on T Trak, Inc.                                                   John Morgan Park 
K. K. Bahttia, MD                                               y of Gilroy 
Ballet Sann Jose                                                y of Milpitas 
Bao Phuo oc Buddhist Tem    mple                                       Milpitas SSenior Center 
Bay Area Kids Charity                                           y of Morgan Hill 
Bay Area Medical Acade      emy                                        Centenni  ial Rec Center 
Bay Area Somali Community                                       y of Mountain V
                                                             City                View 
Bay Moun   ntain Air                                                   Center foor Performing A Arts 
Bay Sleep p Clinic                                              an Solar 
Bella Mia Bride                                              Commmunity Health Awareness C     Council      
Benton M Medical                                             Commmunity Health Partnerships    s, Inc.      
Berryesa Union School D     District                         Commmunity Incom  me Tax Services  s 
Bible Way  y Christian Cen nter                              Commmunity Ministries Internatio   onal        
Bill Wilson Center Drop In Center                            Commmunity Recon   nstruction Soluutions       
Borgata R Recycling                                          Commmunity Servic  ces Agency          
Borshay H Hair & Beauty                                      Commmunity Techn                  e 
                                                                                nology Alliance  
Boys & Gi                  Valley 
           irls of Silicon V                                 Conngregation Kol Emeth   
Contact Cares (Santa Clara)                           Human Relations 
County of Santa Clara                                          Charcot 
Assessor                                              Parks & Recreation          
Board of Supervisors                                           Anderson 
          Supervisor Dave Cortese                              Coyote Lake 
Child Support Services                                         Ed Levin 
Clerk of the Board                                             Stevens Creek 
Corrections                                                    Motorcycle Park 
Custody Health                                        Planning & Development 
          Elmwood Correctional Facility               Probation Department 
Day Care Reporting Center                                      Juvenile 
County Library                                        Public Defender  
          Campbell                                    Alternate Defender          
          Cupertino                                   Roads & Airports            
          Gilroy                                               Reid‐Hillview Airport Operations 
          Los Altos                                            W Yard Facility 
          Literacy Office (Gilroy)                             S Yard Facility 
          Milpitas                                    Social Services Agency   
          Morgan Hill                                 Department of Aging & Adult Services        
          Saratoga                                             In‐Home Support Services 
District Attorney                                              Public Guardian 
Agriculture & Environmental Management                Department of Employment & Benefits Services    
Division of Animal Care and Control                            Application Assistance Center  
          South County Animal Shelter                          Administrative Support Bureau 
Employee Service Agency ‐ OSHA (ESA)                           Benefits Service Center 
Employee Services Agency                                       Employment Support Initiative 
Facilities & Fleet                                             General Assistance 
          Building Applications                                CalWORKs Employment Services 
          Building Operations                                  (Mountain View) 
          Capital Programs                                     CalWORKs Employment Services (Senter 
          Fleet Management                                     Rd) 
          Human Resources                                      CalWORKs Employment Services (South 
          Information Services                                 County) 
          Procurement                                          Continuing Benefits 
Fairgrounds Management Corporation                             Foster Care Eligibility 
Finance Agency                                                 North County Benefits 
Department of Revenue                                          SCC Works 
Tax Collector                                                  South County District Office 
Health & Hospital Systems                                      VMC Medi‐Cal Eligibility Bureau 
Administration                                        Development & Operational Planning          
Alcohol & Drug Services                                        Office of Contracts Management 
Information Systems                                            Governmental Relations 
          VMC                                         Department of Family & Children's Services  
Public Health Department                              Financial & Administrative Services         
          Chronic Disease & Injury Prevention Unit             Central Services 
          East Valley                                          Information Systems 
          Lenzen                                      Family Resource Center (Gilroy)   
          North County                                Public Administrator/Guardian Conservator       
Valley Health Plan                                    Superior Court of California        
          Health Education Office                     Cramer's Bagels  
Valley Medical Center                                 CreaTV San Jose  
          Diabetes Clinic                             Cross Cultural Community Center   
                                                      Current Moves LLC           
CVAS                                                   Disabled Students Program         
Cyclone Cleaning Services                              Engineering        
Nooshin Dali, Esq. Law Offices                         Enlace Program   
De Anza Community College                              Ethnic Studies   
Admissions & Records                                   Extended Opportunity Program & Services Office     
Child Development Center                               Fastrack           
Computer Lab                                           Grove Scholars   
CompTechs                                              Human Resources             
Extended Opportunity Program & Services                Jewelry & Art   
Environmental Studies                                  Keys to Success   
Euphrat Museum                                         Library Lab        
Fitness Center                                         Nursing            
Food Services                                          Outreach           
Information Technology Help Desk                       Reading Lab        
Library Services                                       Student Health Center   
Occupational Training Institute                        Student Life       
Staff Development                                      Excelcia Financial Group   
Tutorial Center                                        Family Giving Tree          
Debre Selam St. Michael Ethiopian Orthodox             Family Supportive Housing         
Church                                                 Faria Drywall   
Del Mar High School                                    Farmers Insurance           
Dependency Advocacy Center                             Filipino American Chamber of Commerce   
Desk Depot                                             Foothill Community College        
Devco                                                  Adaptive Learning Division        
Diocese of San Jose                                    Apprenticeship Program   
          Calvary Catholic Cemetery                    Biological Division         
Discovery Counseling Services                          Dental Clinic   
Dollar Store and More                                  District Office   
Donate for Children                                    Extended Opportunity Program & Services Office     
Downtown College Prep                                  Food Services   
Draeger's Construction                                 Innovation Computer Lab           
Dreampower Horsemanship                                Library  
Dr. Jacqueline B. Nguyen, DDS                          Mail Room          
Dr. Queen Nguyen Office                                Middle Field Campus         
Durabrake Co.                                          Occupational Training Institute   
Dwight Johnson Agency                                  Pass the Torch   
Eastern European Service Agency                        Print Shop         
Eco Offsite                                            Student Activities          
Edible Arrangements                                    Work Experience             
EHC ‐ Lifebuilders                                     Friends of Vision Literacy  
Employment & Community Options                                   Milpitas 
EMQ Unicorn Thrift Shop                                Galarza Child Care Center         
En Styles                                              Gardner Child Care Center         
E‐Tech Silicon Valley                                  Gardner Community Center          
Estrella Family Services                                         San Jose 
          Paseo Senter CCC                             Gardner Family Care         
Ethiopian Orthodox Church ‐ San Gabriel  San Jose      Gardner Family Health Network    
Evergreen Community College                                      South County 
Admissions & Records                                             St. James 
Campus Book Store                                      Gavilan College   
CalWORKs Office                                        Admissions & Records   
Center for Service Learning and Public Service         Assessment Center           
Counseling                                             CalWORKs Office             
Child Development Center                            Jewish Family Services of Silicon Valley   
Computer Lab                                        JPD Financial   
Cosmetology                                         Jubilee Outreach Center   
Counseling                                          Junior Acheivement of Silicon Valley       
Gav TV                                              Just My Size Shop           
Outreach & Recruitment                              KAFPA/SCC‐ Foster & Adoptive Parents Assoc.     
STAR Program                                        Kids Konnect   
GBG                                                 Kids Need Help    
Gilroy Gardens                                      Kohl Photograph             
Gina Lopez Insurance                                Kovlo   
Girl Scouts of Northern California                  Kuhn Insurance Services   
Go Kids, Inc.                                       Landmark Protection, Inc.           
Golden Touch Landscaping                            Lasan De la Salle Chapel   
Goodwill Industries                                 Robert E. Latimore, JD   
           7th St                                   Latinas Contra Cancer   
           Almaden                                  Law Office of Wendell J. Jones   
           Campbell                                 Learning and Loving Education Center       
           Cupertino                                Legal Aid Society of Santa Clara County    
           Gilroy                                   Leonard & Leonard Insurance         
           Milpitas                                 Leukemia & Lymphoma Society   
           Morgan Hill                              Life Choices        
           Santa Teresa                             Life Services Alternatives  
           Willow Glen                              Live Oak Adult Day Services         
Grail Family Services                                         Cupertino 
Green Pastures                                                Gilroy 
Greenwood Chevrolet                                           Los Gatos 
Guggenheim Realty Group                                       Minnesota 
Head Start                                                    San Jose 
           Sherman Oaks                                       Santa Clara 
HFIS, Inc.                                          Logic America   
Hilton Stanley Capital                              Lollipop Lane Daycare & Preschool          
Hispanic Foundation of Silicon Valley               MACSA (Mexican American Community Services 
History of San Jose                                 Agency) 
Holy Family Parish                                            San Jose Youth Center 
Homecare California                                 Maitreya Buddhist Cultural Center  
Hope Services                                       Martha's Kitchen            
           Santa Clara                              Mayview Community Health Center            
Housing for Independent People                      Mekong Community Center             
Hudson Group                                        Mellie's Daycare  
Humane Society of Silicon Valley                    Metropolitan Adult Education Center        
IBP Insurance Services                                        Blackford 
Immigrant Resettlement and Cultural Center                    Del Mar 
           The Viet Museum                                    Hillsdale 
Independence Network                                Mexican Heritage Corporation   
Indian Health Center of Santa Clara Valley          Michael Ryan & Associates           
InnVision                                           Mid Peninsula Housing Services   
International Rescue Committee                                Italian 
ITI                                                           Timberwood Apts 
It's a Grind Company                                Milpitas Chamber of Commerce   
Japanese American Museum of San Jose                Milpitas Community Television   
Jarka Enterprises, Inc.                             Milpitas Sports Center   
JEI                                                 Mission College  
Jem Restaurant Management                           ACCESS Program              
Applied Sciences                                      Sacred Heart Community Service   
Art Department                                        Safe Place          
CalWORKs Office                                       St. Francis of Assisi Parish           
Child Development Center                              St. James Orthodox Church              
Counseling                                            St. John School   
Extended Opportunity Program & Services Office        St. Joseph's Family Center             
Financial Aid                                         St. Joseph of Cupertino   
Hospitality Management                                St. Julie's Church           
Office of the President                               Saint Louise Regional Hospital         
Student Outreach                                      St. Lucy's Parish  
Transfer Center                                       St. Maria Goretti            
Tech Prep                                             St. Mary's School (Gilroy)  
Morgan Hill Community Adult School                    St. Nicolas School           
Morgan Hill Unified School District                   Samaritan House Dental Clinic   
Mosaic Global Transportation                          San Jose City College        
Most Holy Trinity Church                              Admission & Records          
Mountain View Community Services                      Air Condition & Refrigeration/Construction  
Muslim Community Association                          Assessment Center            
National Hispanic University                          Campus Bookstore             
Net Fitness                                           Career Transfer Center   
One Source Printer                                    Child Development Center               
Our City Forest                                       Counseling          
Outreach                                              Disabled Students Program              
PacketSplash, Inc.                                    Extended Opportunity Program & Services Office       
Papyrus Printing                                      Financial Aid   
Paradise Valley                                       Health Center   
P.A.R.T.I. Program                                    Library  
Party Rental Outlet                                   Student Life        
Paseo Senter Child Care Center                        Tutoring Center  
Persian Ministries International                      Vice President's Office   
Pete's Stop Tire Auto Repair                          San Jose Conservation Corps            
Precision Swiss Products                              San Jose Day Nursery   
Pro Bono Project Silicon Valley                       San Jose Health Center ‐ Lifehouse               
ProExhibits                                           San Jose Museum of Quilts & Textiles             
Project Hired                                         San Jose Police Activites League   
Project Sentinel                                      San  Jose Public Library   
          Gilroy                                                 Dr. Martin Luther King,  Jr. Library 
          Sunnyvale                                              Evergreen  
QC Credit Agency                                                 Tully Branch 
Quan The Am Temple                                    San Jose Regional Medical Center   
Reading Partners                                      Santa Clara Adult Education            
          Horace Mann Elementary                                  North 
          Kennedy Elementary School                   Santa Clara Family Health Foundation             
Rebekah Children's Services                           Santa Teresa Dental Clinic             
Rebello's Towing Services, Inc.                       Santee Elementary School               
Rebuilding Together Silicon Valley                    SBC Probation   
Reliable Appliance Refrigeration Services             ScreenBooth   
Resource Area for Teaching                            Second Harvest Food Bank of Santa Clara & San 
Respite & Research for Alzheimer's Disease            Mateo Counties  
Restoring Health & Wellness Center                    Senior Helpers   
Rosicrucian Egyptian Museum (AMORC)                   Senior New Ways              
Rosso's Furniture                                     Services for Brain Injury   
Rowe Upholstering                                     Silicon Valley African Productions   
Silicon Valley Black Chamber of Commerce      Unity Care Group            
Silicon Valley Children's Fund                University of California Cooperative Extension     
Silicon Valley Community Foundation           USPCS   
Silicon Valley Faces                          Valley Car Wash  
Silicon Valley Future Stars                   Veronica's Sunshine Daycare         
           Horace Mann Elementary             Victory Outreach            
Silicon Valley Independent Living Center      Vietnamese Voluntary Foundation (VIVO)   
Silicon Valley Leadership Group               Vision New America. Inc.  
Silicon Valley Patrol                         Vista Center       
SIREN                                         Voices United   
SJB Child Development Center                  VO UU Temple   
Social Thinking                               West Coast Green Energy Solutions            
Social Vocational Services                    West Valley Community College   
Society of Novus Spiritus                     Administrative Services   
Somos Mayfair                                 CalWORKs Office             
South Bay Honda                               Campus Center   
South County Housing                          Career Programs             
           Carmel St                          Court Reporting  
           Royal Court Apartments             DESP   
           Sobrato Transitional Center        Educational Transition   
           Villa Ciolino Apartments           Extended Opportunity Program & Services Office     
South Valley Pregnancy Care Center            Fashion Design   
State Farm Insurance                          Financial Aid   
State of California                           Health Services   
Community Care Licensing                      Information Services        
Department of Motor Vehicles                  Nutrition          
           Gilroy                             Outreach           
           San Jose                           Physical Education Department   
           Santa Clara                        Puente  
Department of Rehabilitation                  Student Services            
Employment Development Department             Technology Center           
Steele‐Corbett Group Homes, Inc.              Tutoring           
Team San Jose                                 West Valley Community Services   
The Alano Club of San jose                    Wheeler Manor  
The Fire House                                White Blossom Care Center           
The Green Mouse                               Wholesale Windows           
The Health Trust ‐  Parkmoor                  Wildlife Center of Silicon Valley   
The Place To Be                               Women's Initiative          
The Salvation  Army                           World Financial Group   
           Gilroy                             Yavneh Day School           
           San Jose                           YMCA    
           Santa Clara                                  Morgan Hill 
           Taylor                                       Mountain View 
           Winchester                                   Mount Madonna 
The Tech Museum                                         Palo Alto 
Third Street Community Center                           Santa Teresa 
Tinh Hanh Bodhisattva VBA                               The Alameda 
Tinh Xa Ngoc Hoa Temple                                 White Rd 
Tochea Publishing LLC                         YSI Thrift and Gift Shop   
Tri‐Cities Health Center   
United Way    
The Santa Clara County Social Services Agency provides low income individuals and families
with access to health care benefits, financial assistance and food assistance.

       The Food Stamp Program helps people with little or no income buy food. If you
       have an immediate need for food you may be able to receive food stamp benefits in
       a little as three days.
       CalWORKs provides temporary assistance to eligible families with children,
       providing monthly cash aid and employment and other supportive services.
       Medi-Cal provides free or low-cost health care for children, pregnant women, and
       other eligible individuals.

                            Apply Online – It’s Fast! It’s Easy!

You can apply online for Food Stamps and Medi-Cal using Benefits CalWIN. The website is
available in English, Spanish & Chinese. Other languages are coming soon. Go to:


If you need food immediately, see what Second Harvest Food Bank has to offer by calling
1-800-984-3663. The Food Bank offers free food for families, summer meals for kids 18
years and younger, fruits and vegetables, hot meals and other programs.

For more detailed information about the above mentioned programs, please visit the Social
Services Agency website at:


La Agencia de Servicios Sociales del Condado de Santa Clara proporciona acceso a beneficios de
cuidado de salud, además de asistencia financiera y de alimentación a indivíduos y familias de bajos

       El Programa de Estampillas para Comida ayuda a las personas con poco o ningún ingreso
       a comprar comida. Si Ud. carece de comida y tiene una necesidad inmediata, es posible que
       pueda recibir Estampillas para Comida dentro de un plazo de tres días.
       CalWORKs proporciona asistencia temporal a familias elegibles con niños, proporcionándoles
       mensualmente asistencia monetaria y de empleo, además de otros servicios de apoyo.
       Medi-Cal proporciona cuidado médico a bajo costo o gratuitamente , para niños, mujeres
       embarazadas y otros indivíduos elegibles.

                        Solicite Electrónicamente – ¡Es Rápido! ¡Es Fácil!

Ud. puede solicitar Estampillas para Comida y Medi-Cal electrónicamente, utilizando “Benefits
CalWIN”. El sitio web está disponible en inglés, español y chino. Otros idiomas estarán disponibles
muy pronto. Visite:


Si necesita comida inmediatamente, entérese de lo que Second Harvest Food Bank ofrece, llamando al
1-800-984-3663. Este banco de comida ofrece comida para familias, comidas verenales para niños
menores de 18 años de edad, frutas y vegetales, comidas calientes y otros programas.

Para más información detallada tocante a los programas mencionados anteriormente, favor de visitar
al sitio web de la Agencia de Servicios Sociales al:

                                                                                       APPENDIX E

            OF A BUTTON - 24/7
  Want information on our services and where
  and how to apply?
  Need information on your CalWORKs, Food
  Stamps, M di C l or G
  St       Medi-Cal          l Assistance case
                      General A i t
  Want to know more about your benefits but
  can’t wait until our offices are open?

            Call our 24-Hr Automated InfoLine!

         1-877-96-BENEFITS (962-3633)
         1 877 96 BENEFITS (962 3633)
                 Vietnamese, Cantonese and Farsi available soon!

Similar to the automated bank phone system,  with one single phone 
number,  you can have up‐to‐date access to the following at the
number you can have up to date access to the following at the
touch of a button: 
      General information on programs/services provided by our agency;
      Locate our offices and business hours;
      Access up to 6 months of case information, such as monthly benefit 
      amounts and share‐of cost, as well as renewal date, reporting form, etc. 
               b     fi   ifi i
      Request benefit verifications;
      Request replacement Medi‐Cal (BIC) card;
      Contact information for services, such as Electronic Benefit Transfer (EBT), 
      elderly/child abuse hotlines, health care services, and more; 
      Connect to a live county representative for additional assistance during office hours.
                                                                                       SCD 2280  ‐ 06/23/10 
                       ACCESS CalWIN –
                       ACCESS CalWIN – DEBS’ Automated IVR System
                                 Call Directory and Flow
                                                                               Intro Message:
                                                                               Santa Clara County (SSA) 
                                        877‐96 Benefits (962‐
                                      1‐877‐96 Benefits (962‐3633)             welcomes you to our             Option 0 (zero) = 
                                                                               automated system…               calls transferred to 
                                                                                                               SSA4Info x6300 
                                                                                                               during business 
General Information:
General Information:                        Main Menu:
                                            Main Menu:                                                         hours
1 = Office locations, how to                1 = General Information
    apply, EBT info, etc.                   2 = CalWORKs Case Info                 Language Selection:
2 = CW Program Info                         3 = Food Stamps Case Info              1 = English
3 = FS Program Info                         4 = Medi‐cal Case Info                 2 = Spanish
4 = MC Program Info                         5 = General Assistance Case Info
                                            5  General Assistance Case Info        ( )
                                                                                   (3) = Cantonese^
5 = GA Program Info                         6 = CMSP, SSA/SSI, MC Part D           (4) = Vietnamese^
6 = Child Support                           8 = Repeat Menu                        (5) = Farsi^
8 = Repeat Menu                             0 = Speak with a Rep                   0 = All other languages
9 = Return to Previous Menu
0 = Speak with a Rep 

                        Specific Case Info Menu, based on                        At this Case Info menu, 
                        Program selected:                                      caller is prompted to enter 
                        1 = Case Status, QR7 Status, RRR Date, etc.
                                       ,Q          ,          ,                SSN or * to transfer, if SSN 
                        2 = Current and Prior 6 Months Benefit Info             not available. (Behind the 
                        3 = Request Reporting Form by Mail (CW, FS, GA)        scenes, system uses SSN to 
                                                                               locate caseload and office. 
                        4 = Request for Income Verification (CW, MC, GA)
                                                                                  When caller wants to 
                        7 = FAQs
                                                                                  speak to a rep, call is 
                        8 = Repeat Menu                                                          pp p
                                                                                routed to the appropriate 
                        9 = Return to Previous Menu                                        office). 
                        0 = Speak with a Rep 

IVR = Interactive Voice Response 
^ Available soon
                                                                          APPENDIX F

Please Bring
Plastic Bags For
Produce Mobile.

                    CalWORKs Advisory
                       2011 Meeting Calendar

                DATE         TIME                     LOCATION
                                                Social Services Agency
       January 5          11:30 - 1:30    1879 Senter Road-Orientation Room
                                                Social Services Agency
       February 2         11:30 - 1:30    1879 Senter Road-Orientation Room
                                                Social Services Agency
       March 2            11:30 - 1:30    1879 Senter Road-Orientation Room
                                                Social Services Agency
       April 6            11:30 - 1:30    1879 Senter Road-Orientation Room
                                                Social Services Agency
       May 4              11:30 - 1:30    1879 Senter Road-Orientation Room
                                                Social Services Agency
       June 1             11:30 - 1:30    1879 Senter Road-Orientation Room

       July                       * NO MEETING THIS MONTH *

                                                Social Services Agency
       August 3           11:30 - 1:30    1879 Senter Road-Orientation Room
                                                Social Services Agency
       September 7        11:30 - 1:30    1879 Senter Road-Orientation Room
                                                Social Services Agency
       October 5          11:30 - 1:30    1879 Senter Road-Orientation Room
                                                Social Services Agency
       November 2         11:30 - 1:30    1879 Senter Road-Orientation Room
                             NO MEETING THIS MONTH – CLIENT
                                  ACHIEVMENT AWARDS

      For future meeting location contact Anita A. Casillas @ 408-491-6619
                     or email:
                                                                         APPENDIX G

                      Safety Net Meeting
                        2011 Calendar


   The Safety Net Committee is co-chaired by Santa       Meeting Dates
   Clara County Social Services Agency and Second
   Harvest Food Bank. It is comprised of Community         January 27
   Based Organizations (CBO’s) that come together in
   partnership to educate, access, strategize, develop
                                                           February 24
   and implement service recommendations to
   strengthen food and other services provided to
   those in need throughout Santa Clara County.             March 24

   Safety Net meetings are held at the Second               April 28
   Harvest Food bank on the 4th Thursday of each
   month from 11:30 a.m. to 1:00 p.m. This is a brown
   bag lunch meeting.                                       May 26

   For more information about Safety Net Meetings           June 23
   and/or to request that discussion items be placed
   on the agenda, please contact Michelle at:
   (408) 491-6618 or
                                                             July 28

                                                           August 25
            Second Harvest Food Bank                      September 22
               750 Curtner Avenue
               San Jose, CA 95125                          October 27
                 (Upstairs, Going Room)
                                                          (No Meeting)
                         Time                              December 2
              11:30 a.m. – 1:00 p.m.                       (Tentative)













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