Department of Employment and
Benefit Services (DEBS)
Employment Services Bureau Benefit Services
CalWORKs Cash Assistance
Refugee Medi-Cal Benefits
Food Stamp Program
Table of Contents
Performance: Making the Transition from Welfare to Work ............................................. 1
Demographics & Caseload Trends ..................................................................................... 3
Program Operations ............................................................................................................. 8
ARRA TANF Emergency Contingency Fund
Subsidized Employment (SCC Works) .............................................................................. 21
Non-Recurring Short-Term Assistance .............................................................................. 26
Safety Net Services ..................................................................................... 31
A. County Work Participation Rates for Federal Fiscal Year 2008
B. Step Up Silicon Valley Presentation on ARRA Programs (April 2010)
C. SCC Works Subsidized Employment Program – List of Participating Employers
D. Benefits CalWIN Flyer
E. Access CalWIN – DEBS Automated Call Directory and Flow
F. CalWORKs Advisory Committee Meeting Schedule 2010–11
G. Safety Net Committee Schedule 2010–11
Making a Difference Through People, Service and Performance
Menu of CalWORKs Services
Adolescent Family Life Program (AFLP)/Cal-Learn
Ancillary Support (Books, Tools, Uniforms)
Basic Education/GED classes/English as a Second Language (ESL)
Behavioral Health Screening
Bike to Work (bike and helmet program) ARRA program set to expire 9/30/10
STEPS (motivational life skills curriculum coupled with work experience)
Jump Start Automotive Repair ARRA program set to expire 9/30/10
Car Share and My Car Program ARRA program set to expire 9/30/10
Career Closet (ARRA-funded services for men set to expire 9/30/10)
Community College/University Degree
Community Service/Work Experience
Countdown to Success
County Health Evaluation Referral Program (CHERP)
Distance Learning iPod Lending Library
Domestic Abuse Services
Drug, Alcohol, Mental Health Services
Emergency Assistance ARRA-funded services set to expire 9/30/10
Employment Connection Services
Expungement Services (Legal)
Incentive Gift Vouchers
Job Enhancement Training (JET)
JobKeeper 24-hour Hotline and Self-Sufficiency Calculator Discontinued 6/30/10
Keys to Success (Learning Disabilities Program)
Produce Mobile @ Senter Road Campus
Second Harvest Food Programs
Subsidized Employment (SCC Works) ARRA program set to expire 9/30/10
CalWORKs SSI (referral program to assist clients with SSI application process)
Transportation Services (Bus Passes, Mileage Reimbursement, Guaranteed Ride
Program) (Give Kids a LIFT – Discontinued 6/30/10)
Vocational ESL Coupled with Employment Service
Every Dollar Count$
We’ve been here before. California lawmakers and the Governor are once again at an
impasse in their efforts to balance the state budget. In a repeat of last year’s posturing, the
Governor revived his proposal to resolve the crisis by targeting CalWORKs, child care, and
numerous other social services for elimination or crippling funding cuts.
While CalWORKs sustained a heavy blow last year with a 26% budget cut, the impact was
substantially cushioned by federal funding from the American Recovery and Reinvestment
Act of 2009. Santa Clara County was at the forefront in establishing subsidized employment
and emergency assistance programs to distribute much-needed relief to families in the
community. In this year’s Annual Report, you’ll discover how much of a difference this
funding made to local families. The long list of accomplishments includes:
Placing over 2,600 CalWORKs adults and teens into subsidized jobs,
Distributing 70,000 food boxes from Second Harvest Food Bank,
Providing short-term financial assistance through the Emergency Assistance Network
(EANs) to over 5,000 families,
Awarding professional clothing to 700 men and women looking for employment,
Issuing 450 bikes and repairing 250 cars for families commuting to work, and
Implementing a summer nutrition and recreation program for over 4,000 low-income
At the time of this writing, Congress has not yet passed legislation that would extend usage
of federal stimulus funds beyond their original expiration date of September 30, 2010. The
termination of federal funding, combined with the climate of uncertainty created by the lack
of a state budget, makes for an especially bleak forecast. Now more than ever, every dollar
Nonetheless, it’s important to look back at the achievements of the past year and celebrate
the range of assistance that ARRA funds enabled the County to provide. At the same time,
the report details the Employment Service operations that will continue to serve county
Given California’s enormous budget deficit, it’s almost inevitable that lawmakers will
introduce additional cost-saving measures when they eventually pass the FY 2010–11
budget. Regardless of what comes, we remain dedicated to providing necessary and
meaningful services to those in the community who need them most.
Denise C. Boland
Employment Services Bureau Administrator
ESB Annual Report
Performance: Transitioning from Welfare to Work
Santa Clara County leads the Bay Area in Work Participation Rate performance.
In 1996, Congress transformed traditional welfare into a new time-limited program funded
by the federal Temporary Assistance for Needy Families (TANF) block grant and
administered by each state. TANF’s mandate was to provide adults with an array of
employment and support services that would enable families to make the transition from
cash assistance to self-sufficiency. California’s version of TANF is known as the California
Work Opportunity and Responsibility to Kids (CalWORKs) program.
Work Participation Rate (WPR) Statewide All‐Family Performance
The primary performance measure for TANF
programs is the Work Participation Rate (WPR). The Santa Clara 31.7
required rate of participation in employment-related San Francisco 18.8
activities for each fiscal year is based on two Santa Cruz 21.2
elements, a base participation rate and a caseload
reduction factor. States are required to meet a 50%
participation rate for All-Family cases and 90% for
Los Angeles 31.1
Two-Parent cases, less the “caseload reduction
States that fail to meet their mandated WPR face a significant financial penalty. The penalty
for failing to meet the specific work participation rate is up to 5% of the federal block grant,
increasing 2% for each year of successive failure, up to a maximum of 21%.
Statewide Performance for FFY 2008
The California Department of Social Services recently released the all-counties’ Work
Participation Rates for Federal Fiscal Year 2008. Statewide, California achieved the Two-
Parent WPR, but did not meet its minimum All-Family rate. While the final penalty amount is
not yet known, the estimate is a sobering $17–$47 million – a cost that will be shared by
the state and counties that did not meet these performance standards.
We are pleased to report, Santa Clara County met the required rate in both categories and
will be exempt from its share of the federal financial penalty. In fact, Santa Clara continues
to be among the top performing large counties in the state and the only one in the Bay Area
to achieve its required WPR! (See Appendix for the all-counties performance listing.)
Target State Santa Clara
Federal Published Rate 50%
State Reduction Credit –21.1%
Adjusted Standard 29% 25.9% 31.7%
WPR Status Not Met Met
Over the past few years, the Department of Employment and Benefit Services (DEBS) has
explored various strategies to improve program performance and service delivery while
acknowledging the specific situations of those who apply for aid. The County’s outstanding
ESB Annual Report
performance rests on the collective efforts of many people in the organization. Due to their
commitment, hard work, and collaboration, DEBS has been able to meet its mandated WPR
A Closer Look at the WPR Formula
When Congress reauthorized the TANF program in 2005, it did so with a renewed focus on
work participation and program accountability. Lawmakers made significant alterations to
the WPR formula. Among other changes, the formula now factors in several client
populations that were previously not counted and over whom counties have limited control
or ability to serve. The new groups include CalWORKs Timed Out families and clients
Sanctioned Over 90 Days.
The revised regulations also offer no credit for part-time participation, making it an all-or-
nothing performance measure. Clients may actually be engaged in a number of different
activities that tangibly contribute to their progress toward self-sufficiency, but fall short of full
compliance by one hour.
The WPR formula calculation is further complicated by California’s own state policies that
exempt many individuals from participation, but are not recognized by the federal
government. CalWORKs offers 13 exemption categories, whereas the federal government
grants only two (Care for a Child Under Age 1 and Care for Ill Family Member).
Last year, as part of the effort to balance the budget, state lawmakers added a temporary
exemption category that permits parents with a child between 12–23 months old or two
children under age 6 to remain at home. The sections that follow examine the strategies
that DEBS has employed to mitigate the adverse impact on the County’s performance.
In addition, the California Budget Act of 2009 required counties to begin conducting self-
sufficiency reviews with adults who are not meeting CalWORKs participation requirements.
The legislature also established stricter, graduated sanctions that would reduce not only the
cash grants of clients who fail to comply, but those for their children as well. These
regulations will take effect on July 1, 2011 and will require careful consideration to develop
an effective tactic that will result in encouraging client engagement in program activities.
In order to successfully meet legislative mandates, Santa Clara, like many large counties,
has adopted a two-worker approach to CalWORKs cases: an Eligibility Worker processes the
family’s cash assistance grant, while an Employment Services counselor works with them to
develop a welfare-to-work plan. The ultimate goal of both workers is to help families
transition off aid. New regulations, such as the ones cited above, require careful and timely
coordination to maintain benefits and performance thresholds.
ESB Annual Report
CalWORKs Demographics & Caseload Trends
The economic recovery has yet to translate into jobs that lead to self-sufficiency.
As High Unemployment Rate Continues, Demand for Social Services Increases
Local unemployment rates remain persistently higher than last year, indicating that the
economic recovery has yet to translate into jobs for the Golden State and Silicon Valley.
Recent Employment Development Department reports cite Santa Clara County’s
unemployment rate as 11.2%, compared to 11.9% for California and 9.3% for the nation.
Since the recession began in 2007, enrollment in
CalWORKs has substantially increased, with Social
Services Agency’s Assistance Application Center I would never have imagined
frequently at capacity. Indeed, caseloads have
myself on any type of aid.
continued to climb for the second year in a row.
Currently, 16,093 families are receiving public – Lorena
assistance. The present caseload translates to 39,320
individuals, of which 74.2% are children. In other
words, roughly one quarter of those on aid (9,948) are
The following chart offers a snapshot of CalWORKs caseload trends while noting important
CalWORKs Caseload History
14,000 Dot com bubble bursts
10,000 National recession begins
8,000 National recession ends
Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep Sep
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010
ESB Annua Report
Time on Aid
Ks nce ed
CalWORK assistan is limite to a life nths (5 yea
etime total of 60 mon ars). Contrary to
m are wo
popular belief, the majority of the clients a on CalWORKs for tw years or less, even in the
midst of this econom recessio
As the ch below indicates, 8% of CalWO
hart es en 9–60 month Of
ORKs familie have bee on aid 49 hs.
up, pected to tim off of aid next year.
this grou 670 families are exp me d
gth of Time O
Leng On Aid
months 11% 8%
An addit f ay ed e
tional 800 families ma be affecte when the new state time limits take effec onct
July 1, 2011. Under the new regulations, a ents may only receive aid for
adult CalWORKs recipie
up to 48 cumulativ months. In the 49th month, t he ill
the adult portion of th grant wi be
ded n will ue
suspend for one year while children in the case w continu to receive aid under the
Safety N program. After one year off-aid, the adult may be add back into the family for
the rema m
aining 12 months of his or her lifeetime CalWORKs limit. Over the next few months,
mplications o these new regulation considering how be to
staff will begin to digest the im of w ns, est
track and advise clieents.
RKs yment Serv
CalWOR Employ oad
Adults o CalWORK are requ uired to paarticipate in the Emplooyment Services progrram’s
to-work activities. Of t
welfare-t the 9,948 adults in the Employm ces
ment Servic caseloa aad,
growing number are being gran approved ex
nted state-a This year ha seen a 24
xemptions. T as 4.3%
exemptio rate, up from the 13 ed
3.7% reporte in 2009.
Emp rvices Caseload by Status
ESB Annua Report
a es om pation while the
California recognize 13 reasons for adults to be excused fro particip e
government grants only two.
federal g y
Last year, as a cost-cutting strategy, the emptions
California legislatur established a tempo
a re orary
exemptio for CalW WORKs pare ents with a child Domestic
Care for ill/
12–23 m months old as well as for parents with Long Term 2%
two or mmore children under a 6. This rule
age 15% 7
remains in effect un July 1, 20011. 60
0 and Over Care for a
2% Child Under
Since its implemen ,
ntation in late 2009, the O
number of parents exempt fro Employm ment emptions
Services has double In the past, the num mber
of Emplooyment Ser rvices exemmptions hov vered
Care for a
around 1,300. Tod day, over 2 2,400 recipients 23
used from pa . art
articipation. As the cha on months orr 2
the righ shows, over 50% of the exe empt under 6
populatio falls into the new caategory. 54%
SSA adm the
ministrators worry that t new exemption, alth porary, will e
hough temp encourage habits
ult e om
that could be difficu to undo. “We spent 10 years changing the culture fro just gett ting a
check,” ssays Frank Mecca, exe ctor County Welfa Director Associatio of
ecutive direc of the C are rs on
a. k end
California “We think this will se a confus ge asting dama
sing messag and do la age.”
Currently 6,007 clieents are acttively engag in the Em
ged Services pro
mployment S uding
individua who vo olunteer to participate as well a those who are working and have
transitioned off cash aid within the last 12 months.
Over 70% of the fam cipating are single-pare families. The overwh
milies partic ent ajority
ents are wom (76.8% Hence, a funding to CalWORK and child care
of these single pare men %). as Ks
programs is reduced women and children will be impa most.
acted the m
Language and Ethnic
When families regis for services, they self-report th ethnicity and langu ence.
ployment Se ervices caseload reflects the rich di
s he unty popula
iversity of th larger cou ation.
While C CalWORKs families come fro om
different ethnic backgrounds, th three mo ost Languages
common spoken languages are Englis sh, English
78.6 Latino 48.8%
Spanish, and Vietn namese. Ethnically, ov ver Spanishh 8%
7.8 cific Isl.
half connsider them o
mselves to be Latin no, Vietnammese 4%
approximmately one-f fy
fifth identif themselv ves Other 2%
6.2 Black 1%
as Asian slander, ano
n/Pacific Is other fifth as
Caucasia and a te enth as Blacck.
ESB Annua Report
ot oyment Ser
Snapsho of Emplo vities
CalWORK families often face multiple ba f
arriers in obtaining and retaining jobs. Staff who
osely with Employment Services clients cite e
work clo education de ecent
eficits and a lack of re
perience as the most common obs
work exp elf-sufficiency. The economic down
stacles to se nturn
ry-level positions have only comp
and scarcity of entr e s
pounded the challenges these fam milies
Many C c
CalWORKs clients (84.8%) lack a high school
diploma or GED, wh only 8.4 have had the benef of
d fit hrough C
Th CalWORKs I
higher education. As a result, the majority of clients use ave a job that wo
ha b orks
their tim on pu ublic assist tance to remedy th hese hool sched
with my sch dule
cies at lo
deficienc ocal adult education centers and
commun colleges enrolling in vocationa training, b
nity s, al basic an encour
nd rages me to
educatio English as a Second Language, and certific
d cate o well in sc
Another key activity in prepar ring clients for self-suf g
fficiency is developing a recent work
history. This year over 1,500 clients ac d
cquired paid work exp perience thanks to federal
stimulus funds. (To read about the SCC Works subsidized emp
r e gram, see pag 22.)
ployment prog ge
e e d mber, clients will continue to build their
After the stimulus funds expire at the end of Septem s
resumes through un experience a commu
npaid work e and e
unity service placement ts.
In additio Employm ces
ment Servic offers clients specia ces ess
alized servic to addre issues wwhich
bility to ob
affect a client’s ab btain emplo g.
oyment (e.g tattoo re pungement, and
counseling for behavioral health issues and domestic violence).
To meet the numbe of particip s 32
pation hours required (3 hours/w ingle parent and
week for a si t
35 hours ents general enroll in more than one activity at a
s/week for two-parent family), clie lly y
time. The five most common Emmployment S tivities are s
Services act shown beloww.
t Common Em
Most Services Activ
mployment S vities
% Unsubsidized E
% Subsidized Employment
20 9% Work Study/Exp
9% Mental Health/S
Abu olence Counseling
ESB Annua Report
Despite the gloomy job mark 3,300 indiv
ket, over 3 nd
viduals foun unsubsidized jobs. Not
ngly, the ave
surprisin y d f
erage hourly wage and number of hours wor eek
rked per we have eroded
over the past two yeears.
Total Number of Jo Placements 3973 552
ge of ek
Averag Number o Hours/Wee 28 25 23
Averag Wage at P $1
Newly-em mployed clie ard-pressed to make en meet, p
ents are ha nds particularly due to the high
cost of living in Silic Valley. E t
Employment Services co ese
ontinues to support the new workers
by providing post-a services While ot
aid s. ther countie have eliminated or reduced such
supports Santa Cla continu to provi
s, ara ues ortation, anc
ide transpo ments, and case
ment servic for the first twelve months following disc e h
continuance from cash aid.
es or 4
Child care resource are also available fo up to 24 months th hrough Alterrnative Payment
Thank ogram and a
ks to this pro all the
from the Cou
help f unty, I can smile
on the road to a great se
I am o econd
chanc d proving to
ce in life and
he world, that I
myself, not just th
can handle my ow wn.
Thankk you all for standing by my
side today. Tomorrow I will bbe the
one hholding some hand!
eone else’s h
ESB Annual Report
Employment Services Operations
CalWORKs staff and community partners work diligently to assist clients in finding employment.
Santa Clara County’s CalWORKs Employment Services (CWES) is always looking for
innovative ways to help motivate and encourage client participation.
In particular, the Early Engagement/Re-engagement Program, Vendor Pay Project, and the
Rapid Response Team have been instrumental in improving the County’s Work Participation
Rate (WPR) performance, boosting client engagement in required welfare-to-work activities.
In the last year, 3,776 CalWORKs recipients were scheduled for an Employment Services
Orientation. Of this number, 99% attended the introductory meeting. The impressive show-
rate can be attributed to targeted client outreach, the exemplary efforts of the Scheduling
and Compliance Unit, and the advent of the SCC Works subsidized employment program.
This statistic does not reflect the surge in applications for public assistance, however, nor
does it indicate the startling drop in the number of referrals to Employment Services due to
program changes instituted by the California legislature last summer. The new law
temporarily exempts parents who have a child 12–23 months old as well as those who have
two or more children under age 6 from the requirement to participate in welfare-to-work
activities. Since the exemption went into effect in November 2009, the category now
represents over half of all Employment Services exemptions (see CalWORKs Demographics &
Caseload Trends for more information).
As this temporary exemption is not recognized
by the federal government, Employment Count Me In!
Services has taken a two-pronged approach to I Want to Participate
mitigate its impact on the County’s WPR. The
Thirty‐something Jessie is the mother
Early Engagement/Re-engagement Program has
of an infant, a one‐year‐old girl,
a dual objective: (1) to encourage clients
and a five‐year old boy.
eligible for the temporary exemption to
voluntarily participate in welfare-to-work
Although eligible for a domestic abuse
activities and (2) to quickly re-connect clients
exemption as well as the exemption
into an Employment Services activity when
for two or more children under age 6,
their exemption expires.
Jessie decided to enroll in
Employment Services and
The campaign to engage clients with time-
attend Job Club.
limited exemptions underscores the
intradepartmental partnership between Jessie is now working full‐time
Benefits and Employment Service workers. A through the SCC Works subsidized
team assembled from Benefits and employment program, and receiving
Employment Services maintains exemption mental health services as well as car
eligibility lists, monitors clients’ time on aid repair assistance from Jump Start.
clocks, and coordinates the delivery of
services appropriate to the case status.
ESB Annual Report
Since November 2009, Intake staff have been stationed onsite at the Assistance Application
Center (AAC) to inform individuals applying for CalWORKs about the value of participating in
Employment Services. Clients eligible for time-limited exemptions are encouraged to attend
a CWES Orientation and learn more about the employment training and educational
opportunities available to those enrolled in welfare-to-work activities, rather than opt
immediately for an exemption.
The outreach effort at AAC is showing encouraging results. Approximately 59% of those who
attend an orientation elect to participate in Employment Services activities.
“I’d Rather Be Employed!”
Another significant factor in the increased attendance at Orientation was client interest in
finding a job through the SCC Works subsidized employment program. (For a more in-depth look
at SCC Works, turn to the ARRA section, on page 21). Many entered Employment Services eager to
select this as their first welfare-to-work activity.
Once clients elect to be exempt, re-engaging them poses a major challenge, as they are less
inclined to participate when the exemption expires. The Scheduling and Compliance Unit
reviews listings for expired exemptions and contacts individuals for a return appointment. To
date, only a small portion of those scheduled to attend orientation do so the first time. With
a follow-up phone call or two, Employment Counselors usually manage to coax clients into
returning to Employment Services, remotivated to continue their journey toward self-
While the Scheduling and Compliance Unit is generally able to assist clients in developing a
successful compliance plan, adults who do not attend or complete an activity are sanctioned
and removed from the CalWORKs grant.
According to State regulations, vendor payments must be made in CalWORKs cases in which
a parent has been sanctioned for failure to comply with welfare to work requirements.
Rather than issuing cash assistance to the client, the county pays the benefits directly to the
client’s landlord or utility company.
Last year, the Department initiated a pilot program designed to re-engage these individuals.
The Vendor Pay Project offers sanctioned CalWORKs clients the choice of either resuming
participation and having their cash aid fully restored, designating a third party to manage
their money (having their check issued via “vendor pay”), or forfeiting the entire cash grant
due to non-compliance. If the client does not follow through with either option, the family’s
case is discontinued. Not surprisingly, many clients opt to lift the sanction rather than lose
their entire grant.
The Vendor Pay Project represents another successful partnership between Employment
Services and Benefits staff. Its effectiveness depends on good communication as
caseworkers from each discipline work together closely to meet strict timelines and complex
regulations. Due to the success of the pilot project in the spring, the Vendor Pay initiative
was expanded to the rest of the sanctioned caseload.
ESB Annual Report
The Rapid Response Team (RRT) has also resulted in greater client participation in required
activities. RRT is comprised of a group of specialized Employment Counselors dedicated to
intensive case management of the clients selected for the monthly WPR sample.
Approximately 243 cases are selected every month for review to determine the county’s
Once the sample list is issued, RRT has a very
A New Beginning small window of opportunity to identify and
contact participants. The goal is to assess,
In October 2009, Jeannette’s case was
refer, and verify enrollment of these clients
randomly selected as part of the County’s
into countable welfare-to-work activities by
Work Participation Rate case review.
the beginning of the sample month. During
When the RRT caseworker contacted the the month, caseworkers closely monitor the
mother of four children under 8, Jeannette client’s attendance and maintain a high level
was unaware that her case had been of contact.
sanctioned for the past 16 months due to
non‐participation in CWES activities. The Rather than continue to maintain a
benefits check had simply stopped specialized RRT unit, in December 2009
coming, and the money had been sorely Employment Services decided to embed the
missed. task by assigning an RRT lead to each
caseworker unit. The unit works together on
Jeannette was thrilled to learn that her the WPR sample cases to ensure that
CalWORKs grant could be restored to its employment barriers are addressed, priority
full amount, provided she attend the enrollments are facilitated, and all necessary
welfare‐to‐work orientation and complied documentation is submitted in a timely
with participation requirements. But she
manner. This new partnership approach to
was even more excited, and relieved, to
case management has given all staff a sense
hear that the Employment Connection
Center would assist her with her job
of personal interest and involvement in the
search. Jeannette had been looking for critical performance measure.
work on her own without success ever
since her job at a florist shop had ended RRT has contributed to a steady increase in
eight months before. the County’s WPR over the past two years. (For
details, turn to Performance: Transitioning from
With professional clothes from Career Welfare to Work on p. 1.)
Closet in her wardrobe and reliable
transportation services from Outreach, New Tools for Implementing Legislative
Jeannette is ready to get back to work! Mandates
As CalWORKs regulations continue to evolve,
the Department has developed new tools to
assist supervisors and staff in managing their caseloads. Two new initiatives, Data
Warehouse and the Performance Building Project, will be integral in measuring, tracking,
and monitoring each family’s progress toward self-sufficiency. Both administrative tools will
be essential to the implementation of last summer’s legislative mandates, which take effect
July 1, 2011.
ESB Annual Report
The program changes require counties to:
• identify clients who have reached the 48th month of receiving cash assistance and
stop the receipt of cash aid for a 12-month “time out” period;
• identify clients who are not in good standing with Employment Services and conduct
a joint Self-Sufficiency Review at specific intervals; and
• identify clients who have “waited out” the required 12-month “time out” and restart
them on cash aid and their welfare-to-work plan.
In spring 2010, Employment Services unveiled its new Data Warehouse. The software
program gathers multiple data elements from the CalWIN case management system and
auxiliary tracking applications into one repository and allows end users to view real-time
caseload information in flexible ways. Instead of requesting and waiting for standard-issue
ad hoc reports, managers and supervisors can now obtain caseload data in a format
customized to their business needs. This capability will assist staff in effective caseload
management, corrective action, program planning, and trend analysis.
The Performance Building Project is a department-wide initiative to measure the
performance of each assigned caseload by unit and district office. For Employment Services,
the goal is to achieve an 88% efficiency level in referring and enrolling participants into
welfare to work activities; entering attendance information into CalWIN; completing monthly
case reviews; and completing required transactions in the CalWIN computer system.
These performance indicators will be measured monthly and reviewed to identify best
practices, areas in need of improvement, and issues requiring immediate corrective action.
The reports will also ensure that the data and verification necessary to substantiate the
County’s WPR is obtained.
By combining technical expertise with quality service delivery, these new initiatives will not
only assist the County in improving its performance, but ensure that clients continue to
receive individualized attention at critical junctures on the road to self-sufficiency.
ESB Annua Report
Job S ch
c are “job-ready” undertake Sup
Employment Service clients who a deemed “ b vities
pervised Job Search activ
at the Em onnection Ce
mployment Co enter.
The Em C ’s
mployment Connection’ philosop n,
phy has always been “We place people, not
numbers Clients attend Supe r y ed
ervised Job Search for 8 weeks. The activity is designe to
e tegies and m
introduce them to current strat mployment. T training also
methods for landing em The g
enables them to bo with fellow job seekers, and the camara n em
aderie often leads the to
become resources for their p peers without knowing it. They share job le eads, encouurage
perseverrance, an nd celebr h
rate each others’
successees. This combinat tion of coaching,
ation, and mutual sup
pport make a great
recipe fo success. Real People
Given th surfeit of people looking for work, the
Employm ment Conneection opted to hold events for
d Real Jo
individua businessses rather than traditional Job
Fairs. In order to avoid in nundating e employers, Richard came into t the Employme ent
Employm ment Coun nselors carefully pre e-screened Connection after the loss of a
candidat before referring th
tes hem for an interview. $70,0000 per year job and his hou use.
Despite t tough la t,
abor market over 567 p people still uraged by his ongoing
d j mployment
managed to obtain jobs with the help of Em sness, he initially entered t
Connection staff. Supervvised Job Search activity in
nting with new Techno
Job Hun n ology
Due to rapid advances in techn nology, succcessful job a referral to C
After a Career Closet for
seeking today involv resourc encies, and
ces, proficie ng him
professional clothin to outfit h
at m e
skills tha differ from even three years ago. for interviews and valuable
coaching from the c counselors at tthe
The pape applicatio has beco lty.
ome a novel It is not Employment Conn nection, thin ngs
mon nts r
uncomm for clien to attend a job fair and meet started to look up. Richa
an employer face to face, only to be dire ected to fill
ually received not one, b but
out an a th
application online. For clients wit learning
ob offers! Offe
four jo hat
ers, he says, th
disabilities and Limited English Proficiency, this
arrangem ment presents another hurdle. Fortunately, would not have be available to
our Emp ployment Co ounselors ar able to as
re ssist these him ottherwise.
clients one-on-one as needed.
Richard decided to accept a
on in the green
As job hunting becoomes more “virtual,” Em mployment
industry and, with a
Counselo have re r
evised their training sessions to e from Outreach
emphasi the impo ortance of uusing employment and e his commute
to ease e
etworking sites to optim job lead With so
social ne mize ds. to worrk, he was on his way!
much in nformation available online, clients can
conduct their own reesearch on labor marke industry
y order to red
clusters, and salary trends. In o duce wait times for the growing nu
umber of pe
seeking employmen the Emplo oyment Con cently added 40 new co
nnection rec d omputer stations
omputer lab at 1879 Se
to the co enter Road.
ESB Annual Report
JET Program Still Flying High
As education and training budgets continues to shrink, more clients must wait to begin their
next welfare-to-work activity. At the same time, clients who obtain employment commonly
find themselves working less than the 32/35 hours a week needed to satisfy their
CalWORKs participation requirement.
Last summer, CWES created the Job Enhancement Training (JET) program to enable
CalWORKs clients to meet their required participation hours and accommodate a variety of
schedules. Clients may complete 1–20 hours a week engaging in job readiness activities
which include fine-tuning their job search strategies, upgrading their computer skills, and
extending their general knowledge through interactive computer sites, iPod-based distance
learning, and workshops.
The JET program currently serves around 150 people a week. With many more clients still
waiting to be referred, plans are underway to expand the JET menu of activities to
accommodate a greater number of CalWORKs clients.
2010 and Beyond
The Employment Connection Center and its staff remain committed to helping our
CalWORKs clients acquire the tools needed to maximize their job search effectiveness and
assisting them in their journey to self-sufficiency.
In Their Own Words
One of the highlights of an Employment Counselor’s day is unexpectedly hearing that CWES has
made a difference in a client’s life. Below is an excerpt from a client’s email.
To all at CalWORKs:
I would like to extend a great deal of gratitude to you and the whole employment team.
In the beginning I was hesitant, to say the least, about your program. I had worked in the construction
field for over 30 years and enjoyed a great amount of financial stability. To hear that I needed to
attend your program to learn a “better” way of networking—honestly, I was offended!
You not only proved me wrong, but opened my eyes to what I had always taken for granted. I was
working only for today and not looking to the future.
Had I know long ago what you have taught me, I would have achieved so much more.
I sincerely hope that you “continue the fight” in the best interests of all people in showing them how to
turn their dreams into reality. I know it’s what you do, but you managed to custom fit me to the
position I needed.
ESB Annua Report
Refugee S iders must te
Service provi l ns to
each cultural expectation along with job hunting techniques t the
ar, er ees
Each yea a numbe of refuge from co ountries aroound the
e ara new
world are resettled in Santa Cla County to begin a n life.
Recognizzing the imp f g
portance of addressing the unique needs
of these clients, Soc Services Agency contracts with several
cial s h
local community or s e
rganizations that have the resou urces to
provide linguistically appropr riate and c sensitive
employmment service es.
Even wh the eco onomy is bo d
ooming and jobs are p plentiful,
refugee clients gene n
erally need extra hands-on help in finding
employmment. For many, the fir job mark not only a major
m rst ks
ward their financial se
step tow f elf-sufficienc but the start of
ation to life in a new co
ountry and a new langua
A Refuge Program Service Pr
ee m ths gee
rovider has eight mont to address a refug job see eker’s
ment and so
resettlem tment issues while sim
ocial adjust y he ok
multaneously helping th client loo for
ase ally o
work. Ca management typica involves attention to the following element ts:
at g ng hin
ency Plan tha focuses on assisting the client in obtainin a job with 6
m equent long
ntifies subse g-term goals for the nex 2 to 3 yea and out
s xt ars, tlines
he cessary to a
th steps nec m.
Given the lim
G ame for em
mited timefra mployment se ervices, refu e
ugee service providers offer
Vocational English as a Second L
V E Language tr ich
raining, whi emphas bulary
elated to job search an American work culture. The instructor often customizes the
re b nd n n
essons to su the job cl
le uit efugee is int
luster the re terested in.
n o ng al s me nd
In addition to conductin the usua workshops on resum writing an matching job
eekers with employment opportun
se ee providers pre
nities, refuge service p ts
epare client for
• Discus al yer
ssing cultura differences in employ expectations, covering topics suc as ch
makin eye contac calling in s g clothing at w
sick, wearing traditional c ferent
work, and diff
cultura attitudes ttoward time.
• Leadin tours of potential com
ng mpanies’ sites to familia arize refugee clients with the
work environment. .
Helpin clients pra esponses to job interview questions.
actice their re
• Accommpanying clie terviews.
ents to job int
• ying right-to-work issues and liaisin with com
Clarify s ng mmunity law firms to o obtain
necessary docume entation.
ESB Annua Report
Even after a client has obtained em ,
mployment, refugee se ders continu to
ervice provid ue
help the refu ny
ugee in man ways. For instance, it is not unccommon for job develo opers
o d work for the first week and then arrange for the
to drive the newly hired client to w e k,
pool with oth company workers.
client to carp her
In addition, caseworke will con ts
nnect client to other services a tions,
in entors to su vidual refugees in keep
upport indiv b,
ping the job and nego otiate
work hours to allow clien to contin English language classes.
w o nts nue
S rs them
iders also aid employer by providing cultural cross-training to help t
stand the re
better unders ckground an frame of reference.
efugees’ bac nd f
Even though the timeframe for assistance is rela rt,
atively shor by provi highly
iding the h
alized servic mention above, t Refugee Employme Services Program is able
individua ces ned the e ent
to ensure that the t dently continue on th road to self-
ese newest residents can confid he
ast ed ment at an a
In the pa year, 121 refugee clients entere employm ge .
average wag of $9.95.
a, mother in her thirties, arr
Ana a single m r United
rived in the U
ates in January
Sta er 5‐year‐old s
y 2009 with he son.
school gradua with voc
A high s ate cational trainiing in
education, An had worke in her fa
health e na ed amily’s
port person. D to
business as an administrative supp Due
the const roles of wome
traint on the r en in Iran, howwever,
she had limited successs in advancingg professionall ly.
o w e
Eager to build a new life in the U.S., Ana began
learning English and mastering co s.
omputer skills Last
fall, she passed a job intervie
e ew at Comm munity
Ministries Internationa and was of tion in
ffered a posit
the front ob has given A
t office. The jo Ana an oppor rtunity
to impro her business writing a and communication
d gain exposur
skills and okkeeping task
re to basic boo ks.
hough still sh about asse
Alth hy y,
erting herself professionally Ana
hass come a long way!
ESB Annual Report
Indispensable: Child Care = Jobs
With cuts to subsidized child care almost certainly around the bend, the road to self-sufficiency
grows narrower and longer.
Quality child care services continues to be the key support service for CalWORKs parents as
they strive to achieve self sufficiency. This supportive service is available to families long
after they discontinue from aid, based on their income and family size.
CalWORKs legislation mandates a three-stage payment system for subsidized child care.
Both the California Department of Social Services (CDSS) and California Department of
Education (CDE) receive federal funding to pay for child care and child development
In Santa Clara County, Social Services Agency partners with local nonprofit organizations to
administer a continuous system of child care for CalWORKs and former CalWORKs clients
with children under age 13. Stage I Child Care payments are administered by the client’s
Employment Counselor. Parents may choose their own provider or ask for referrals from a
Resource and Referral representative stationed onsite at the CWES office. Currently,
approximately 1,550 children receive Stage I Child Care.
As families transition from welfare to stable employment, their child care and payment is
transferred to one of three Alternative Payment Providers (APPs). APPs administer payments
for Stage II for up to 24 months. Once families exhaust their Stage II Child Care, they are
moved to Stage III funding (administered by the same APP) if income-eligible. This year,
10,400 children received services through Stage II and III funding.
Governor’s Proposed Child Care Cuts
When the Governor submitted his May Revise budget proposal to the state
legislature, he warned that it included “absolutely terrible cuts” to many
health and human service programs. Among the cost-saving measures
listed are the elimination and reduction of many vital child care programs.
The Governor proposes to:
Reduce CalWORKs Stage II and Stage III Child Care funding by over $48 million.
If the number of eligible families exceeds the funding available, children would be placed on
waiting lists for services. The delay would undermine the program’s efforts to assist families
in obtaining employment.
Substantially reduce the reimbursement rate to licensed providers and exempt providers.
Reducing the reimbursement levels will shrink access to a wide range of providers and affect
the viability of child care business owners, ultimately impacting the number of available child
care slots in the community.
Increase parent fees.
Currently, families must pay a child care fee if their income is at or above 40 percent of the
State Median Income (SMI). Family fees range from $2 to $19 per day and are capped at 10
percent of total family income. While these proposed increases have not yet been defined,
they will certainly impact these new working families at a critical juncture in their journey.
ESB Annual Report
Eliminate essential support services such as Resource and Referral and the low-income
Centralized Eligibility List (CEL), and reduce funding for TrustLine Services.
California’s Resource and Referral agencies’ services are available to all parents and
providers regardless of income. In the absence of statewide coordination of the CEL, the
County would have to assume the burden and cost of providing these services.
Besides the immediate impact to families, the deep cuts will have widespread repercussions
for the local and state economy. Experts in the field estimate that cuts to child care could
result in the loss of over 261,000 jobs in California, exacerbating the already high
Advocacy Work Group and Parent Forums
Efforts to rally support for social services have sprung Parent Forum Joins Facebook
up statewide in response to the Governor’s May Revise
budget proposals to eliminate CalWORKs and Child
Locally, Social Services Agency joined forces with the
county’s three Alternative Payment Providers,
Assembly Member Jim Beall, Jr. and Assembly Member
Joe Cota to form the Child Care Advocacy Work Group.
On June 24, the work group held a Parent Forum to Leveraging the power of the social
educate the community about the impact of the media world, the forum continued its
campaign to save child care on
proposed budget cuts and empower parents to
Facebook. The Just say no to the
advocate on behalf of these much-needed services Governator’s cuts to child care page
and benefits. features videos, news releases, and
moving testimonies from clients. The
Over 200 parents attended this emotional and site has attracted over 400 fans to date.
heartfelt meeting to learn more about the issues and
testify to the importance of child care. Assembly Interested? Join us on Facebook at
Member Beall carried these messages back to www.facebook.com/savechildcaresavejobs
Governor Arnold Schwarzenegger and Speaker Darrell
The decision-makers in Sacramento need to hear how these devastating cuts will stop
CalWORKs households from getting jobs and how losing childcare will prevent them from
working. Eighty percent of CalWORKs’ 1.4 million clients are children. CalWORKs is one of the
most successful social programs in state history because it has a proven record of moving
families from welfare to work.
The Child Care Advocacy Work Group and CalWORKs Employment Services remain
committed to ensuring that Santa Clara County residents receive needed child care services.
Future forums will be scheduled as new information is available to inform CalWORKs
families of legislative changes and provide a platform to voice their concerns to local and
"The cost of child care for two young children amounts to more than half of my
income. If CalWORKs didn’t cover the cost, I couldn’t afford to work!"
–CalWORKs parent at the Parent Forum
ESB Annual Report
Education and Training
“This is the first time I have ever liked school. My school liaison gave me the support I needed to
believe I really can do it!”
As the economy continues to lag, more and more adults are returning to school, hoping to
re-energize their portfolio and obtain new skills to improve their employability. All too often,
however, CalWORKs students encounter a frustrating maze of delays and confusion at
campuses that have been embattled by the numerous rounds of state budget cuts.
Liaisons to the Rescue
One of the distinctive characteristics of Santa Clara County’s CalWORKs program is its
collaborative longstanding partnerships with local educational institutions. The county’s
community colleges and adult education districts each maintain liaisons on staff dedicated
to coaching and supporting CalWORKs clients throughout their educational journey. The
liaisons not only guide students through the enrollment process, provide orientations,
schedule placement testing, and help them develop an education plan, but also coordinate
communication with the student’s CWES caseworker.
Following enrollment, students meet with their CalWORKs liaison to ensure that their
schedule satisfies welfare-to-work participation requirements. These busy staff review
attendance information at each campus and provide Employment Counselors with regular
Creativity and Resourcefulness
As districts have been forced to cut course offerings and increase
“The support I get is
class sizes to meet budget mandates, the CalWORKs liaisons have
huge! I wouldn’t get
become increasingly innovative in accommodating the growing anywhere without my
influx of clients. This year, all campuses reported a greater reliance liaison. She’s helped
on distance learning and other bridging activities, not only to keep me believe that I can
new students engaged before classes begin, but to help the succeed and be a good
majority meet their required number of CalWORKs participation example for my
hours. daughter, so that she
will succeed too!”
Liaisons have utilized the County’s CalWORKs Distance Learning
website (http://calworks.helpscc.org), interactive online education
software, and created new specialized workshops/ classes.
De Anza Community College developed a new bridging activity named CalFIT which is
designed to help CalWORKs parents balance life and work. CalFIT provides support and
education to start leading healthier lives through increased knowledge of nutrition, fitness,
wellness, and parenting. Through a combination of nutrition lectures and activities combined
with exercise in a team building environment, students develop new healthy lifestyle
choices. Students learn how to use equipment and body weight exercises including physical
activities that can be done independently and with their families. The program also
discusses how to provide affordable work/school meals for families on a tight budget. The
campus firmly believes that this program has helped their students thrive on campus while
preparing them to become successful working parents.
ESB Annual Report
Subsidized Employment and Work/Study
The CalWORKs liaisons have also played an instrumental role in championing the SCC
Works subsidized employment program. Adult education liaisons worked alongside County
staff to convert former Work Experience sites into subsidized job placements and then
match students with these part-time job opportunities.
At the community colleges, liaisons have doubled the number of students who entered
either SCC Works subsidized jobs or their own college work-study positions. These educators
reported a significant increase in student attendance and motivation since the advent of the
SCC Works program.
Supporting Teen Parents
Cal-Learn, a mandatory program for pregnant and parenting adolescents receiving cash
assistance, also receives similar dedicated attention. Under a contract with Planned
Parenthood Mar Monte, specially trained caseworkers assist these young parents in
overcoming the obstacles they face in completing high school or working toward their GED.
The Cal-Learn team has forged close working relationships with high school teachers and
coordinators in an effort to improve the attendance and academic progress of all their
students. This group of enthusiastic and hard working staff serves over 280 teenagers a
For students today, doing schoolwork without the aid of a computer is unthinkable. Having
access to one is essential to academic success, and owning a computer is optimal.
Near the end of the school year, Employment Service awarded 234 laptops to CalWORKs
and Cal-Learn students with a solid record of academic achievement and plans to continue
their education. Each distribution also included a carring case, printer, standard keyboard
“It’s simply wonderful to be able to acknowledge our students’ hard work in this way,” one of
the school liaisons exclaimed.
To our excellent CalWORKs Liaisons!
Annette Rivera Karen Enzensperger Marj Houston Dan Dishno
Susan Sweeney Norma Martinez Eric Saavedra Bobbi Wilson
Mary Kay Sherman Diane Roca Jean Archie Ailene Genoff
Marta-Mora-Evans Donna Hale Maryln Brodie Laura Washington
Melissa Rodriguez Val Clifford Sophia Abad Martha Hardin
Lee See Loh Elizabeth Seder Jennifer Smith Tracy Smith
Minh Nguyen Jennifer Astwood Bob Miller Jennifer Lewis
Gloria Fleming Jeannie Cobb Julie Smith
ESB Annual Report
Expungement: Closing the Books on the Past
The Public Defender’s Office celebrates one decade of helping people start over.
Social Services Agency has had a longstanding and effective partnership with the Office of
the Public Defender to provide criminal record clearance services to CalWORKs clients.
Expungement dismisses the prior criminal conviction, but does not completely remove it
from the applicant’s record. Since the program began in 2001, record clearance has been
requested for more than 10,600 cases. The Expungement Program has been a resounding
success, serving over 5,300 CalWORKs clients.
As the economic recession has deepened, more and more job seekers across the United
States are taking steps to clear their past. In Santa Clara County, the number of inquiries
regarding the expungement process has doubled. Individuals who are still on probation, owe
restitution or court fees, or have outstanding traffic tickets or bench warrants are not eligible
for record clearance until these matters have been resolved.
Currently, the Public Defender’s Office dedicates Record Clearance Granted
two paralegal staff full-time to assist individuals in
completing the application for record clearance and
submitting it to the Probation Department. A 100
successful clearance can take anywhere from two to 80
ten months, depending on the number of cases a 60
client has on file. 40
When applications are denied, the paralegals
prepare the court motions needed to file an appeal 0
and arrange for an attorney to represent the case. FY 2008 FY 2009 FY 2010
The court will often grant expungements that have # of CalWORKs Clients Served
been denied by Probation.
Kathryn was eighteen when she began getting into trouble with the law. Her parents had divorced when
she was young, and friends had introduced her to drugs and alcohol at an early age. By the time Kathryn
was 24, she had been convicted multiple times for possession of a controlled substance, being under the
influence of a controlled substance, delaying and resisting arrest and driving on a suspended license.
Kathryn finally set out on the road to recovery by joining Narcotics Anonymous/Alcoholics
Anonymous. She enrolled in adult education classes and completed her General Education Diploma.
Kathryn went on to attend Evergreen Valley Community College, earn two scholarships, and graduated
with honors. However, owing to her criminal record, Kathryn’s efforts to obtain employment were
The Expungement Program for CalWORKs clients proved to be a godsend. Kathryn received record
clearance for all her cases in May 2009. She explains,
"A clear record can open doors for me that were once closed. I can blossom in an interview without
having to explain or defend myself. The Expungement Program [has given] me the opportunity to
become a pillar of the community."
ESB Annual Report
Making a Difference in Santa Clara County
Accomplishments of ARRA
• With a $55 million financial upfront commitment from the Board of Supervisors, Social
Services Agency swiftly designed and implemented multiple programs for Needy
• Over 350 Public, private and non-profit agencies and businesses collaborated to take
advantage of the unprecedented opportunity to leverage federal dollars and stimulate
the local economy with over $32 million.
• Over 1,500 adults found full or part-time jobs through the SCC Works subsidized
• Over 1,100 teens received valuable skills training and work experience through the
summer youth subsidized employment program.
• 450 employed adults and teens received bicycles, helmets, and locks from
transportation provider Outreach to enable a “green” commute to work.
• 250 cars were fixed through the Jump Start Automotive Repair program.
• Career Closet and Men’s Wearhouse dressed over 800 job seekers in professional
• Community service agencies provided over $4 million in emergency financial assistance
to over 5,000 families to prevent eviction, utility shut-offs, or other crises.
• Second Harvest Food Bank provided over 70,000 Stimulus Food Boxes containing fresh
fruits and vegetables, perishable items, and non-perishable staples to Needy Families.
• Over 4,000 children enjoyed healthy summer meals, snacks and recreational activities
at 42 sites countywide.
To date, the County of Santa Clara has claimed over $32 million
in ARRA funding from the federal government.
ESB Annual Report
Making Every Dollar Count
The County of Santa Clara was among the first in California to capitalize on the federal stimulus
funding offered by last year’s American Recovery and Reinvestment Act.
The American Recovery and Reinvestment Act of 2009 (ARRA) established a $5 billion
Emergency Contingency Fund (ECF) designed to help Needy Families (below 200% Federal
Poverty Level) across the country weather the economic recession. The legislation specifies
three types of aid: subsidized employment, non-recurring short-term benefits and basic
assistance. California’s share of the funding amounted to $1.8 billion.
The California Department of Social Services elected to reserve the basic assistance portion
of ARRA funding to offset the recent increase in requests for cash aid, but allowed counties
to administer the other two programs on a cost-reimbursement basis.
Although many counties were reluctant to proceed with developing ARRA programs in the
absence of clear guidance from the state, the County of Santa Clara’s Board of Supervisors
voted to set aside $55 million to allow Social Services Agency (SSA) to begin
implementation. Employment Services administrators designed a bold range of programs to
create subsidized jobs and provide emergency financial assistance, food, and transportation
resources. The Board’s willingness to make this financial commitment was instrumental in
helping stimulus dollars quickly reach families in the community struggling to make ends
The TANF Emergency Contingency Fund allowed SSA to provide a greater range and depth of
services previously unattainable under the County budget. In fact, ARRA funding staved off
the bleak cuts to CalWORKs imposed last year by state lawmakers in an effort to resolve the
budget crisis. Employment Services made every dollar count by leveraging existing resources
in designing eight new programs for CalWORKs participants, Food Stamp recipients, and
other Needy Families with minor children.
SCCWorks: A Subsidized Employment Opportunity
Keenly aware of the growing unemployment rate and lack of viable job openings, Social
Services first focused on establishing a subsidized employment program. SCC Works offered
employers the chance to become involved in training their future workforce at minimal cost
and relatively low risk. Qualified, pre-screened candidates were referred to employers by
SCC Works staff. Employment opportunities ranged from part-time jobs at public and non-
profit agencies to full time-jobs at private businesses.
Over the last year, Employment Services staff and school liaisons forged new partnerships
with over 350 employers from multiple fields to create part-time (20 hours/week) entry-level
positions for CalWORKs clients enrolled in school. The opportunity to gain hands-on work
experience helped put education and training courses in perspective while students gained
the added satisfaction of earning a paycheck to supplement their cash assistance benefits.
A complete list of employers who participated in the SCC Works is included in the Appendix.
ESB Annual Report
Over 1,500 individuals obtained employment in an array of job clusters, including
administrative support, customer service, maintenance and warehouse, health care, child
care, education, technology, and skilled trades. In conjunction with the placement, clients
attended job retention workshops and received on-the-job training.
The SCC Works placements bolstered public and non-profit agencies suffering from budget
cuts and even enabled local businesses to expand despite the economic recession. In April
2010, representatives from the Obama Administration visited Santa Clara County to take a
closer look at how ARRA funds were being utilized. They were duly impressed by SCC Works’
role in stimulating the local economy, as demonstrated by Jessica’s story given below.
During her SCC Works stint, Jessica worked at the San Jose Museum of Quilts &
Textiles as a marketing assistant.
“Working with the Museum has changed my outlook on my future as a single
mother. This opportunity to get hands‐on training in the workforce has made me
feel empowered and confident. I never knew about SCC WORKs, but now I couldn’t
see my life without it.
The confidence I have now is a gift from all the people involved at SCC
WORKs—my teachers, my co‐workers and my employer. I have gained
confidence from their belief in what I can accomplish and the trust they place
in me to do good and important work.
Jessica’s supervisor wrote SCC Works,
“Jessica has become a very valuable part of our team
in just a short time. She is not afraid to jump into
projects and figure out what needs doing.
As a struggling non‐profit ourselves, we are short‐
staffed. Jessica’s ability to work through ambiguity and
figure out details on her own has been invaluable.
Thank you for bringing her to us!”
(To read more stories about SCC Works, refer to the “Step Up Silicon Valley Report” included in the Appendix.)
For CalWORKs clients who had achieved their educational and vocational training goals and
were ready to join the workforce, SCC Works provided a chance to work full-time in a tough
economy. Employment Services contracted with experienced job developer Occupational
Training Institute of Foothill De Anza Community College District to match these job seekers
with employers. By using a strategy of 3-month employment agreements, the subsidized
program gave employers an opportunity to evaluate an employee before fully committing to
a permanent job offer. Employers paid only a portion of the SCC Works participant’s salary
and associated costs and ARRA funds covered the remainder.
ESB Annual Report
Of the 176 individuals that SCC Works placed in full-time subsidized jobs, 70% were
transitioned into full time unsubsidized jobs by their employers.
Subsidized Employment Survives the End of ARRA
Subsidized employment has proven to be a highly effective welfare-to-work activity, both in
preparing and motivating CalWORKs clients to move toward self-sufficiency. After ARRA
funding expires on September 30, 2010, Employment Services plans to continue a modest
version of the SCC Works program.
Participants will be placed with private sector employers for 20–40 hours per week for 13
weeks with the understanding that satisfactory performance will likely result in a permanent
unsubsidized position. The County will subsidize a portion of the participant’s wage and the
employer will cover the remaining costs. Contract negotiations are under way. A report about
the program will be included in the ESI Update (Spring 2011).
Career Closet, founded in 1992, is a volunteer-based organization that
provides business attire to disadvantaged women who are actively
seeking employment. ARRA funding made it possible for this long-term
CalWORKs partner to expand its services to offer professional clothing
to men, courtesy of the Men’s Wearhouse. The additional funding also
allowed Career Closet to offer both men and women assistance with
haircuts and basic grooming, completing their job search “make-over.”
Over 700 clients confidently set out for job interviews or their first day of work, handsomely
outfitted in ‘new’ clothes.
“You guys are great! It was a wonderful experience for me. I’ve never been fitted or sized
for clothing before, so I was really excited. I got 2 shirts and 2 pants, 1 tie and 1 pair of
shoes. Everyone who helped was nice and kind.”
“My volunteer dresser was fabulous! She listened to me and gave me outfits that
matched my career goals, personality, and style. When I looked in the mirror and
saw myself in a business suit, all I could say was, WOW!
“My best compliment came from my children who told me, ‘Mommy, you look so
pretty’.” – Christina
ESB Annual Report
TeenWORKS: Summer Youth Work Experience Program
This year, summer jobs and internships for teenagers and college students were scarcer
than ever. In May, the unemployment rate for 16- to 19-year-olds was at 26.4%, the highest
rate for the month according to the Bureau of Labor Statistics.
Recognizing the challenging job market that these young people face, SSA decided to use
ARRA funding to provide an ambitious Summer Youth Employment program for teenagers in
CalWORKs, Food Stamps, and other Needy Families. The TeenWORKs program was
administered by four local agencies: the two Workforce Investment Boards (NOVA and
Work2Future), San Jose City College, and Gavilan College in Gilroy.
Together, these partners succeeded in placing 1,145 youth ages 15–17 at a variety of work
sites throughout the county. The goal was to ensure a meaningful paid work experience and,
in the case of the community college programs, to encourage these high school students to
think about continuing their education by introducing them to a college campus. In
conjunction with the subsidized employment, TeenWORKS participants attend work
readiness training sessions each week on topics such as communication skills, time
management, and professional attire.
Participants earned $10 an hour, working 23–30 hours per week in summer camps, offices,
schools, non-profit organizations, governmental settings, and local businesses. TeenWORKS
covered the cost of bus passes as well as tools and gear needed on the job (e.g. work
The availability of ARRA funding has made a significant difference in the Workforce
Investment Boards’ ability to provide services this year. TeenWORKS’ focus on younger
youth allowed NOVA and Work2Future to reserve similar funds from the Department of Labor
for a subsidized employment program targeting older youth ages 18–24.
Remember your first job? For youth like Brianna, participating in this summer’s
TeenWORKS program provided an unforgettable glimpse of the world of work.
Brianna’s application to the NOVA TeenWORKS program
expressed an interest “Of course I want to make money,”
she wrote, “but not only that—[for] many jobs you have
to have work experience, and I really want to be as
prepared as I can."
Since she had expressed interest in applying to beauty
school, Brianna was placed at the Academy for Salon
Professionals in Santa Clara. "I like it. It’s fun to see what
goes into doing what I want to do someday," she said.
Brianna’s supervisor, J. Craig Stanely, also expressed satisfaction with the TeenWORKS
arrangement: "Brianna was well‐prepared for the interview and came in looking very polished and
professional. She’s bright and engaged and has been a great pleasure to work with. We would
definitely take part in the summer youth employment program in the future."
ESB Annual Report
ARRA funds were also used to provide a range of “non-recurring short term benefits” to
families receiving CalWORKs and/or Food Stamps, as well as Needy Families, or families
with an income of less than 200% percent of the Federal Poverty Level and a minor child in
Short-term benefits must be used to address a specific
crisis situation or episode of need and are not intended
EAN agencies have shared
to meet recurrent or ongoing needs. For example, these numerous stories about how ARRA
funds cannot be used for ongoing utilities bills, but can assistance has made a difference to
cover the cost of a one-time utility payment. families. Here’s one.
One afternoon a young woman entered
Due to the complex nature of this program, California an EAN office with a fussy and crying
Department of Social Services established a workgroup child, seeking help.
with the County Welfare Directors Association to work
She had been staying at her sister’s
on the various implementation issues and provide
place, but had to leave due to
guidance as needed and available. Over the course of overcrowding, Homeless, she had slept
the year, SSA staff worked closely with the community in her car the night before. To get this
to make operational and programmatic changes in young family safe and off the street, the
response to changes in the state’s interpretation of the EAN made arrangements with a local
After countless phone calls by both
Financial Assistance counselor and client, an affordable
apartment was located. The young
On learning of the funds for short-term benefits, SSA mother contributed 20% and ARRA
staff began working collaboratively with the Emergency funding provided the remaining 80% of
Assistance Network (EAN), a group of seven community the first and last month’s rent and
service agencies, to distribute the federal aid to needy security deposit.
county residents by zip code. During their last appointment, the EAN
counselor and client discussed basic
These local non-profits had already experienced an budgeting, and soon mother and child
unprecedented demand for financial assistance prior to were on their way to their new home.
the passage of the federal stimulus bill, but were forced
to turn many away due to limited resources. Before
ARRA funding, the EANs focused their efforts on aiding
clients who faced eviction or 24 hour utility shut-off
Thanks to the federal stimulus bill, the EANs were able to initiate a crisis prevention service
model, providing relief to eligible residents for delinquent bills as well as current unmet
needs. Staff also offered financial counseling to help guide these beleaguered families out
of their financial crisis.
Along with the emergency aid, ARRA contracts funded additional staff at the EANs, a
language line to provide translation services, and the development of a countywide
database. These new resources enabled the EANs to serve an unprecedented number of
ESB Annua Report
Since Noovember 20 es
009, over 5,000 familie have recceived emer ncial assista
rgency finan ance.
Over $4 million in direct paym or d
ments was approved, primarily fo rent and utilities. O Other
assistance categori included transport ne,
tation, phon and inte ce
ernet servic used for job
seeking. Families moving into stable ho uations that lacked ba
ousing situ t asic furnishhings
received items for th new home.
Emergency by Type
y Assistance b
for An Average Mon nth
5 Eviction Prevent
51% HOUSING/E tion
11% MOVING CO
40 4% TRANSPORTA
30 2% INTERNET/PHONE
0% D FURNISHISHINGS
t 70%) of requests for em
The vast majority (7 mergency a came from r
assistance c n
residents in San
Jose. Th es
hese familie were se erved by InnnVision’s G avis Center Sacred H
Georgia Tra r, Heart
Commun Service and the Salvation Army. Anot of
ther 20% o the reque ests came from
families in North Co worked with either Com
ounty who w h mmunity Se ncy
ervices Agen of Mountain
d s, e
View and Los Altos Sunnyvale Community Services, or West V Valley Commmunity Servvices.
Another 10% of nee came fro South C dents who w
County resid were served by St. Joseeph’s
Center in Gilr
Family C roy.
r Own Words
In Their s
s working in t
Karen is t, Tax Collector as an Offic
the County’s Finance Dept ce Clerk.
Before I got into the CalWORKs pr s a Customer Service Supervisor at a bank.
rogram, I was
4 at m old m om.
I have 4 children tha range from 15 years o to 14 months and am a single mo I called m my
bout daycare help and he sent me to a CWES orie
Eligibility Worker ab e Mountain View.
entation in M
I went and learned about the prog gram and was d.
s very excited
to Job Club, w
I went t where they helped me wit th my resume, networking, and job leads. They even
got me cclothes so I wwould be readdy for an inter received help
rview. I also r p from my local EAN with m my
PG&E be efore it was s y paid the bill and I got a st
shut off. They of food just in time! I felt like
timulus box o
I won th
My Job Club counselor set me up with an interview for a SCC Work job at the Tax Collector’s
office. Just before Christmas I h a job. My kids were s excited they told their teacher. I w
C had y so was
relieved and very exc cited to go baack to work. N I working with very nice people, but no
Not only am I ow
I can pay y my rent and d bills myself. ht my own stamps!
. I even bough
ESB Annua Report
For many families, transportat ns
tion remain a substa er
antial barrie to
g cording to E
obtaining or retaining a job. Acc t
Employment Services’ latest
of Ks blic
transit survey, 36% o CalWORK families rely on pub transit w while
over 32% reported t that transpo allenges ha limited their
ortation cha ave
ent . ars,
employme options. Over the last few yea these c challenges have
been intensified due to the Valle Transport ority’s reduc
tation Autho ctions
ces. Having private transportation is no pana
in servic r however, as 25%
acea for our families, h
report difficulty paying for car re
With the advent of ARRA, CalW WORKs serv er d
vice provide Outreach, Inc., was able to add two
new pro ts f
ograms to it menu of Family Tra n
ansportation Services. The Bike to Work prog gram
offered a new green alternative for our CaalWORKs fa ents were ab to develop a
amilies. Clie ble
rtation plan combining travel by bu and a stu ke. e
urdy new bik As of the end of August,
450 bicy ets,
ycles, helme safety l lights, and b
bike locks w
were distrib rking adults and
buted to wor s
motive Repai service wa reinstituted by Outre
The Jump Start Autom
p ir as 8,
each in 2008 modeled after
es ed 3.
a similar Employment Service program that was discontinue in 2003 However, this
a ver t
program was not able to cov the cost of many major repa airs. ARRA f owed
Employm es e
ment Service to provide a more co omprehensiv program, moving bey
ve , yond emerg gency
to une-ups and new tires t keep fam
repairs t include tu d to Over the course of the year,
milies safe. O
250 cars were serviced, a total of $249,08 in repairss.
The ARR on ms en ental in hel
RA-funded transportatio program have bee instrume ORKs
n, ntain employ
families seek, obtain and main yment.
Clothes for K
Last sum WORKs families experie
mmer, CalW to
enced a 6% reduction t their monthly grant. This
e s g duction.
year, the Governor is proposing another red
ate e al ed
To mitiga the impact of these cuts, Socia Services Agency opte to distrib on
bute a portio of
federal s milies on CalWORKs in the form of a $200 ch
oney directly to all fam f heck.
Families were sent these specia time-limit checks in January, M and ag
t al ted May, ust.
gain in Augu
The first issuance to many fa amilies by su A ountless ph
urprise; SSA received co sking
hone calls as
workers if the chec were “re eal.” Reass sured, happy parents w o
were able to purchase new
clothing and school supplies for their children.
ESB Annua Report
Stimu od Boxes
To meet the growing food ne e ty,
eeds in the communit Social S Services
Agency once again looked to Second H od or
Harvest Foo Bank fo help.
Together with mem
r mbers of the Safety Net Committ ea
tee, the ide of a
“stimulus food box was bor The pro es
oject focuse on low-income
residents (below 20
s 00% Federal Poverty Le truggle to p
evel) who st quate, nutritious
food for themselves and their fa
ARRA fun nding allowwed Second Harvest to develo a op
nutritionally-based se menu tha contained approxim mately
50 pound of nutritio food, in arge box of non-
ncluding a la
e ds, f
perishable canned and dry food a bag of fresh seas sonal
fruits and vegetables and a bag of perishable items suc as
s, try. s
milk, eggs and poult Families were able to access extra
food for up to 4 m d
months and could re eceive as m many
stimulus b g of
boxes as needed during a month o need.
Ultimately, over 70 re ed
0,000 food boxes wer assemble by volunteers at t the food ba ank’s
warehou and dist amilies. To ensure all f
tributed to fa d food assista
families had access to f ance,
the boxe were dis y e
stributed at Emergency Assistance Network ( ,
(EAN) sites, Family Harvest
ations throughout the community.
sites, and other loca
Second Harvest and its many community partner ag gencies are enormously proud of what
was acc .
complished. By dream ocusing on solving pr
ming big, fo ng
roblems, and engagin in
le orts kept m
incredibl teamwork, their effo es
many familie from going hungry and freed t them
from wor to concentrate on work and schhool.
y Net Su
Safety on Colla
ummer Nutritio ve
Ongoing cuts to ed y
ducation have not only impacted summer sc chool but a cantly
reduced the scope of subsid mer g s
dized summ feeding programs for childr ren from N Needy
Families. For these children wh participate in free and reduced lunch prog g
grams during the
school ye the trou tion on their minds is not what they will eat, bu if and wh
ubling quest r ut hen.
The Safe Net Com s n s mer
mmittee has watched in dismay as the number of summ feeding sites
diminished over the past few years. This year, the availability of federal stimulus m
e s money
ed emedy the situation and led to th formatio of a Sum
presente an opportunity to re he on mmer
Nutrition Collaborativ Compris sed of a diverse grou ofup
communit and pub
blic agencie the Co ollaborative has
worked wi Social Se ervices Agency since Ja anuary to deesign
an innova e
ative service strategy t that leverages two federal
e ood e
funds, the Summer Fo Service Program and ARRA.
Led by the YMCA (wh ted fiscal agent) the
hich also act as the f ),
City of Sa José’s DDepartment of Parks, Recreation, and
Neighborhhood Servic T
ces, FIRST 5 Santa Clara Co ounty,
Mexican H orporation, a Boys and Girls Clu of
Heritage Co and ub
ESB Annua Report
Valley agreed to staff ov 40 sites throughout the county for an 8-10 week prog
Silicon V d ver t y 0 gram,
while Reevolution Fo ed
oods provide the child utritious me
dren two nu eals and sn nacks every day.
Parents were able to eat breakfast with their child e
dren before going off to school/w work,
secure in the know wledge that their children would be safe and enjoy a f ealthy
fun and he
“There a many weeks whe f
en we only have rice to eat for dinner,” a mother of two
ed with tear
admitte nrolled her
rs in her eyes as she en r daughters s in the proggram.
In additio ARRA fu wed den
unding allow the County to broad the Sum ion m
mmer Nutriti Program and
he s n s
enrich th activities offered at the sites in numerous ways. For instance, w whereas sum mmer
feeding pprograms us e 12,
sually serve children in grades K-1 FIRST 5’s participation in this yyear’s
program made it possible for pa arents and t ndergarten c
their pre-kin partake as w
children to p well.
after Summ Nutrition began, sit leaders n
Shortly a mer n te noticed ry‐Free Summ
A Worr mer
articipating were hung
that the children pa ondays,
griest on Mo
oking for se
often loo he
econds in th program’s “share box.” To uth
A group of you was standing in
line for lunch at the end of the
address the issue of food inse ecurity, the Summer Nutrition
first week of the Summ mer
ative teame up with S
Collabora ed Second Harv vest Food B
Bank to Nutrition Prog gram when one 7‐e
food for participating f
provide f families to ttake home for the year‐old boy looked up at his
weekend The pro oject capit talized on the “bac ckpack” h
counselor with a smile and s said,
weekend feeding program t that Second Harvest offers “You know, I’m not worried
amilies during the scho year.
children of Needy Fa ool
The Counselor asked what he had
The 201 Summe Nutrition Program s served a total of on’t
been worrying about. “If I do
hildren at ov forty site
4,000 ch ver es. eat all my ffood, it’s okay – y
because I know that there’ll still
be food tom morrow!” the boy
End of St
The E s Money
timulus y responded with h a grin.
The Ame erican Reco Reinvestmen Act’s TAN Emergency Conting
overy and R nt NF gency Fund was
intended to bolster the econom while ass sisting the C ost ble
County’s mo vulnerab families. Over
se st hs,
the cours of the las 15 month Social Se nown
ervices Agency leveraged ARRA funds to fill kn
service gaps (such as transp nd
portation an subsidized employm well as to meet
ment) as w
multiple emergency needs (su
y ummer nut trition, stimulus food b rt-term fina
boxes, shor ancial
assistance) in the co
By summ 2010, th hese progra ented and m
ams were fully impleme t While
many were at capacity. W
ortunate tha Congress did not act to extend this funding which exp
it is unfo at t g, pires Septemmber
30, thousands of families were served ove the past y half w
year and a h and the County now has
a succes print” for a
ssful “bluep administering many of these prog n
grams when funding a again
Emergency AAssistance begins
Stimulus food bo
ox distribution sta
arts mmer attire check issued
Sum all attire check issu
Board appro C Men
Career Closet for M e to Work begins
Bike Teen Workks Summer Nutr rition
r attire check issue
Winter ed begins n
ARRA Passes ks launched
Feb ’09 Jun ’09 ug ’09
Au Oct ’09 Nov ’09 Jan ’10 May ’10
Ma Jun ’10 Jul ’10 Aug ’10 pt 30th
ESB Annua Report
ety Net Com
a f od articipation i the county The Safety Net
California has one of the lowest rates of Foo Stamp pa in y. ty
Committe is working to change thhat.
ed al d
Co-chaire by Socia Services Agency and Second H d
Harvest Food Bank of S a
Santa Clara and
teo s, y
San Mat Counties the Safety Net Comm s ocal ofit
mittee brings together lo non-pro organizations
s o ow-income fa
and public agencies devoted to reducing hunger for lo ur
amilies in ou community.
With the faltering economy, tight job market, reductions in work hours, los of
g , b ss
unemplo oyment be enefits, and home foreclosu ures
continuin for a second ye ear, many people found
themselv ves forced to choose between spending their Who answers t
the Food Conn
money o food, housing, utilities, gas, or medical ca
on r are. Hootline?
For these residents, food insec tens to beco
curity threat ome
a fact of life.
Stampin Out Hunger
The larggest source of food a in
assistance i Santa Clara
County is not Sec est
cond Harve Food B Bank, but the
federally ood Stamp Program ad d
Social SServices Agency. Howe ever, as re eported by the
Policy Institu of Calif
Public P ute fornia, amo ong the state’s
3 se or
working poor, only 36% of thos eligible fo Food Stam mps s yra
As a child, May Tapia migr rated to
he United State
th e with her fammily from
actually obtain them Participa ation in Calif %)
fornia (50% is
Mexico. Dedicated to serv
M ving the
rably lower than in the r
rest of the n
nation (69%). ommunity, sh completed Public
co he d
Allies’ leadersh training p program.
One of the goals of the Safety Net Comm mittee has been M rks
Mayra now wor at Second Harvest
to increa Food St
tamp participation rate To that eend, s
as a Food Stamp O Outreach
the Calif owment and California Association of
fornia Endo d n Cooordinator w while simulta aneously
Food Banks assigne a full-time staff mem mber to Second r egree in
studying for her Bachelor’s de
Harvest to focus on outreac efforts while Second beral Studies at National Hispanic
ed e rns
Harvest staff worke alongside four inter from Pu ublic Unniversity.
nd g mp
Allies an AmeriCorps offering Food Stam applicat tion When asked wh she enjoys her job,
assistance at foo distribu ution sites. In addit tion, Mayra responds
approximmately 100, s
,000 multilingual outreach flyers on
nutrition resource es were distributed to scho ools what it feels lik
“I understand w ke to be
countywide prior to the summer break. ood insecure, so I do my best to
elp nts he
he walk clien through th Food
St ation proces ss and
In late June 2010 Social S Services Age ency launched
nsure that they
en y have access to food.
Benefits CalWIN (www CalWIN.org), a website t
enables individuals to self-scre for eligi y
ibility, apply for There is a stigma associate with
public assistance, complete th heir periodi reports, and
ic etting Food St
ge strive to
tamps, and I s
submit r on
recertificatio online. SSecond Harv vest has begun br spreading the correct
reak that by s
piloting the new online app plication opption for F Food information.”
Stamps and Medi-C at field lo or
ocations. (Fo more det tails
on Benefits CalWIN, see the Appendix.)
ESB Annual Report
Second Harvest also recently converted a motor home donated by Social Services Agency
into a Mobile Food Resource Van. During the next year, the Food Bank plans to travel to hard-
to-reach areas of the community to assist individuals in applying for food stamps.
Meanwhile, the Safety Net Committee is working with the Franklin-McKinley School District’s
Children’s Initiative to connect families enrolled in school-based feeding with Food Stamp
benefits. If this pilot effort is successful, it will enable all local school districts to eliminate
unnecessary paperwork and partner in providing Food Stamp benefits to needy families.
Second Harvest is Awarded a Congressional Hunger Fellow for a 2nd Year
Each year the Congressional Hunger Center accepts 20 applicants from around the country to participate
in the Bill Emerson National Hunger Fellowship. The eleven‐month program offers individuals seeking to
make a difference in the struggle to eliminate hunger and poverty the unique opportunity to carry out field
work at a community based organization as well as gain policy experience at a national organization based
in Washington, DC.
This past year, Second Harvest Food Bank received an Emerson National Hunger Fellow, Etan Newman,
who investigated barriers to accessing Food Stamps based on the Food Bank’s geographic service areas.
His study has helped increase the effectiveness of outreach initiatives and will assist Second Harvest in
advocating for policy changes to the eligibility determination process.
Second Harvest recently learned that it has been selected to host another Emerson Fellow, a rare honor
given the number of organizations eager to participate in the program. During the 2010–11 program year,
the Fellow will work with Second Harvest on developing strategies for leveraging community‐based
organizations existing service relationships with low‐income families in order to increase Food Stamp
Advocacy in Action
The Safety Net Committee contains a sub-committee dedicated to public policy issues and
advocacy for systemic changes. Among the advocacy efforts undertaken this year, the
committee joined with the California Association of Food Banks in a postcard campaign
urging the House of Representatives Speaker Nancy Pelosi to throw her support behind
Child Nutrition Reauthorization. This legislation will help achieve President Obama’s goal of
ending child hunger by 2015.
Feeding the Hungry
The increased demand for food assistance resulted in another record-breaking year for
Second Harvest: the Food Bank distributed 33,203,319 million pounds of food through 653
direct distribution sites and partnering agencies in Santa Clara County. On average,
162,250 individuals received nutritional assistance monthly, representing a 14% increase in
the number of people requesting services over last year.
The multilingual Food Connection Hotline (1-800-984-3663) made 40,841 referrals for food
assistance. Many of these inquiries were from people calling for the first time. A significant
portion of the additional food provided to the community this past year was through the
ARRA stimulus food box program (see p. 29 for details) and Produce Mobile sites.
ESB Annua Report
For homebound non sidents, acc
n-senior res d xtremely diff
cess to food can be ex ugh
ficult. Throu a
unique partnership between Second Ha h
arvest and the Health Trust’s M Meals on W Wheels
Program, 2,858 mea were delivered to this vulnerable population.
e dds tops
Produce Mobile Ad New St
dents who struggle to p food on the table, f
For resid s put and
fresh fruit a vegetab uries.
bles are luxu
ome families who can aafford the o
splurge face another ch
e hallenge: acccess
to vendo who stoc fresh prod duce.
olution? A farmer’s ma
The so arket on whheels.
Local growers donate wha atever fruit and
ables are i season to the Se
vegeta in econd
Harves Food Ban Produce Mobile.
The P Produce Mo ed
obile adde several new
stops this year, bringing t er
the numbe of
distribution sites up to 31 The locations
include Social Ser
rvices Agenc CWES o office
at Senter Road, the Santa Clara Co ounty
Valley Medical C estyle
Clinic’s Pediatric Life
Center and the Heath Trust’s Dental Clinnic.
d he obile at your a
Interested in hosting th Produce Mo act hang at Secon Harvest at (408)
agency? Conta Shirley Ch nd
266-8866 ext. 272.
The Safety Net Commit n
ttee meets on the fourth TThursday of e
each month a Second Har
rvest Food Ba at
11:30 AM. Members of the public are welcome to a
A. County Work Participation Rates for Federal Fiscal Year 2008
B. Step Up Silicon Valley Presentation on ARRA Programs (April 2010)
C. SCC Works Subsidized Employment Program – List of Participating Employers
D. Access CalWIN 24 Hour Automated InfoLine Flyer
E. Access CalWIN – DEBS Automated IVR System Call Directory and Flow
F. CalWORKs Advisory Committee Meeting Schedule 2010–11
G. Safety Net Committee Schedule 2010–11
STEP UP SILICON VALLEY
Cou f Santa Clara
Soci vices Agency
Step-Up Silicon Valley
In February 2009, Congress passed a $787 billion “stimulus package” meant to pull the country out
of the recession. The American Recovery and Reinvestment Act (ARRA) included a $5 billion
Emergency Contingency Fund (ECF) for the Temporary Assistance to Needy Families (TANF) block
It takes considerable coordination to develop the infrastructure necessary to distribute this funding
from the federal government to the states, which in turn must create new programs. Recognizing the
pressing need for economic assistance in Silicon Valley, the Santa Clara County Board of Supervisors
voted unanimously in May to move ahead and approved an initial funding request of $55 million to
start up local economic stimulus programs. Social Services Agency administrators spent the summer
developing an ambitious subsidized employment program and a countywide emergency assistance
One year later, the community has only just begun to reap the benefits of the federal stimulus
package. As Santa Clara County learns more regarding the intricacies of the federal stimulus bill,
Social Services Agency continues to find innovative ways to help low-income families weather the
Here is a look at how ARRA is making a difference to
Santa Clara County residents.
gust 2009, the County launched a subsidized employment program c
In Aug called SCC
In keeping with the spirit of the econom stimulus package, th County chose to exten participation beyond
h mic he nd
CalWORKs clien to unemp y
ployed Needy Families whhose income fall below t 200% fed
es the y
deral poverty level. The
County hopes t that proactiv duals will pre
vely offering employment services to these individ event them ffrom being
rced to apply for public as
At the same tim the SCC Works prog
me, C gram offers eemployers th chance to become inv
he o aining their
volved in tra
fut ce al
ture workforc at minima cost and re ed, ened candida
elatively low risk. Qualifie pre-scree ates are referred to the
mployer for co
onsideration by SCC Work job developers.
SC Works has placed 1,12 people in subsidized employment to date and is currently placing app
CC s 24 n t d y proximately
0 each week. The goal is to create and fill 2,400 job by Septem
80 individuals e T o bs mber. Approximately 450 employers
hav submitted placement requests.
what clien superv
Here’s w nts, d
visors, and employers are
about thei experien with SC Works
saying a ir nce CC
ssica is wor
Jes rking at the San Jose M
Museum of Q
Quilts & Text
tiles as a m ssistant. She has been
marketing as e
at this site sin March 8, 2010.
“W m ed ok
Working with the Museum has change my outloo on my fut ngle mother. This opportunity to get
ture as a sin
hands-on training in the workforce ha made me feel empow
w as e wered and c confident. I never knew about SCC
WO ow s without it.
ORKs, but no I couldn’t see my life w
The confidence I have now is a gift from all the peop involved a SCC WORK
e e m ple at Ks—my teach workers and
hers, my co-w
my employers. I have gained confidence from their b t mplish and th trust they place in me
belief in what I can accom he
to do good and important work.
eel e to and en
I fe like this has put me on a path t success a has give me the o to
opportunity t set an example and
to raise my da w uccessful in accomplish
aughter to want to be su n ill ”
hing her own goals. I wi succeed!”
om s orks –
Fro Jessica’s supervisor to SCC Wo
We n work with us here at the S Jose Mu
“W have been lucky to have Jessica w San es.
useum of Quilts & Textile Jessica is
tic h ble ust not
doing a fantast job and has become a very valuab part of our team in ju a short time. She is n afraid to
mp ects re
jum into proje and figur out what nneeds doing.
As a struggling non-profit ourselves, w are short-staffed and Jessica’s ab
g o we k
bility to work through am mbiguity and
figu out detai herself ha been invaluable! The end result is t
ure ils as omplishes a g
that she acco nd
great deal an is making
ad ation. Judging by the quality of her wor Jessica clearly takes p
difference in our organiza g rk, pride in all that she does;
as a result, we have entrust her with i esponsibility. Thank you fo bringing he to us!”
increasing re or er
The County’s CalWORKs caseload includes recently arrived refugee families with young children.
Hussain’s story was shared by his English as a Second Language instructor.
An architect, designer, illustrator and graphic artist from Iraq, Hussain is working at the County of Santa Clara as a
Web Designer through the SCC Works Program. In his former life, Hussain established the country’s first comic book
company and worked to improve communication between Iraqi civilians and the U.S. military.
Hussain attends daily Vocational English as a Second Language classes at the International Rescue Committee, a
non-profit voluntary agency providing services to assist refugees in transitioning to their new life.
Along with his time in class, Hussain is working as a SCC Works participant with the County of Santa Clara. Hussain
has been able to learn and practice new software applications that will prepare him for a career as a graphic
illustrator. Hussain earned above average ratings on his quarterly performance review; his supervisor especially
commended his dedication and good communication skills.
“West Coast Green Energy Solutions (WCGES.com) is a solar installation,
energy efficiency and green energy training company in Campbell, CA. As a
start-up company we need to keep our expenses low and also have
productive employees that learn lots of different skills.
We are very appreciative of SCC Works for finding us five qualified and
motivated employees that fit our criteria. At this time, three are still working
for us and the other two have decided to go back to school to complete their
“SCC Works has clearly shown that you can get a good value
on very good employees. In today’s economic climate, every
—V. Mojica, President and Co-founder
As a complement to the Subsidized Employment program, community partner Career Closet
supplies participants with professional attire as well as assistance and guidance on
appropriate wardrobe selection, personal care, hygiene, and grooming.
Elisa was about to start a new office position. Her volunteer dressing consultant, Aiesha worked with Elisa for one
and a half hours, helping her choose appropriate clothing for her new job. When they were done, Elisa had a suit,
dress, 4 slacks, 4 blazers, 3 skirts, 4 blouses, a sweater and a pair of shoes. These items will allow her to mix and
match for two weeks without repeating her look.
Elisa’s favorite compliment about her new look has come from her children who said, “Mommy, you look so pretty!”
While the agency traditionally serves only women, ARRA funding has allowed Career Closet to develop
relationships with Men’s Wearhouse to provide services for men as well.
When Tran arrived at the Men’s Wearhouse, he seemed almost embarrassed to be there. He had no idea what to
expect or what he needed. Yezeg, the dressing consultant, began by measuring Tran and explaining the reasoning
behind each item they looked at. At first Tran didn’t want to try on multiple items; he couldn’t believe he had so
many choices! But when Tran saw himself in the mirror, he couldn't stop smiling. Tran was surprised at the
personal service and the quality of the clothing he received. Hop Tran received 2 pairs of slacks, 2 shirts, a tie,
socks, and a pair of dress shoes.
Short-Term Non-Recurring Assistance
As the recession deepens, the demand for emergency services continues to grow. Federal stimulus funds have
enabled local community service agencies the unprecedented opportunity to assist more low-income families with
a broader spectrum of needs than ever before.
In partnership with the Emergency Assistance Network (EAN), Social Services Agency is providing emergency
financial assistance to stabilize families and prevent utility shut-offs, eviction, and homelessness.
The EAN consists of seven local service agencies that provide short-term relief and financial literacy education to
families based upon their residence zip codes. These non-profit organizations have served the community for
decades and are skilled at identifying the most appropriate assistance and helping clients develop realistic
budgets for their circumstances.
Aid distribution began in November 2009. Since then, approximately 2,500 families have received over $1.7
million in emergency assistance. Approximately 66% of the financial assistance rendered has been for rental
assistance, which includes delinquent rent, move-in costs, or housing deposits. The second most frequent request
has been for help with utility bills. Families must demonstrate a viable need and the ability to sustain the expenses
long-term. They must also be prepared to provide a share of cost, up to 20% of the overall financial assistance
The following stories were submitted by the ARRA bilingual Community Workers who act as advocates for
clients and liaisons between the County and the community service agencies.
Roy, a single father receiving CalWORKs and
Food Stamps, had been moving around from
one shelter to another. He and a friend Roy and his daughter are very happy
decided to pool their resources and rent a to have finally moved into stable
two bedroom apartment; however, Roy had
only enough money for rent. There was housing—and real beds to sleep on
nothing left to buy beds for himself and his again!
One of the ARRA Community Workers met
directed Roy to the appropriate EAN that was
able to respond quickly. Roy and his
daughter are very happy to have finally
moved into stable housing—and real beds to Yolanda’s house was recently robbed and
sleep on again! vandalized. Thankfully, no one was home
when it happened.
A single mother of three receiving
CalWORKs and Food Stamps, Yolanda
asked an ARRA Community Worker for
help in retrieving copies of her personal
documents that were taken in the
Yolanda’s house was recently robbed robbery. Using ARRA funds, the local EAN
and vandalized. Thankfully, no one was was able to assist her with replacing the
home when it happened. damaged furniture and other necessary
In late January, Social Services Agency issued $3,119,400 from the ARRA Emergency Contingency Fund in one-time
payments of $200 to all CalWORKs families for the purchase of winter clothing and shoes. Over 70% of the checks
were deposited within two weeks.
A struggling family visited the South County CalWORKs District office to express their
thanks for the unexpected winter attire check on behalf of their daughter. The parents
had just come from buying their daughter new clothes. The little girl was beaming with
self-importance and said with a big smile, “Obama sent me a check!”
Stimulus Food Boxes
Santa Clara County’s Second Harvest Food Bank was among the first in California to utilize ARRA
funding to assemble a “stimulus food box.” Each “stimulus box” is actually made up of three
1) A box of food pre-assembled by Food Bank community
volunteers. Each box contains staples such as dried beans,
cereal, tuna, canned fruit, pasta, peanut butter, and rice.
2) Meat (chicken or ground turkey), tortillas, eggs, and fresh milk.
3) At least 10 pounds of fresh fruit and vegetables.
As a result, the “box” weighs in at a substantial 40 pounds!
The first food boxes were distributed in November 2009, and the response has suggested an unprecedented level
of need. To date, 46,684 stimulus food boxes have been distributed to low-income households with minor children.
“We can’t assemble the boxes fast enough!”
— Cindy McCown, Senior Director of Programs & Services
The following story was shared by one of the local food pantry coordinators.
“One family recently came to our food pantry because the mother lost her job. She applied for Food Stamps. The
assistance was very useful, but with four boys, the Food Stamps only lasted 3 weeks. She came to our food pantry
seeking help. She is so thankful for the amount and quality of food provided in a stimulus box.”
“The box has not only helped us, but saved us when there was no food or milk in my
ARRA funding has enabled the County to meet the urgent and transitional needs of CalWORKs-eligible clients
whose lack of resources presents a barrier to their pursuit of self-sufficiency. In partnership with Outreach & Escort,
Inc., a local non-profit organization, two programs have been created.
The Bike to Work Program provides
participants and their employed teenage children
with new bicycles and helmets to enable them to
travel to employment and employment-related
One of the first recipients was Martin. An experienced cyclist whose bicycle
has been his primary mode of transportation in the past, Martin was very
appreciative of receiving a new bike to replace one that was stolen.
The timing was particularly providential because of a job interview he had
scheduled for the following week. Martin does not own a car and had been
relying on Outreach’s Guaranteed Ride Program and public transit to conduct job
search and travel to employment support activities.
Jump Start Automotive Repair provides
diagnostic, maintenance, and repair services for
personally-owned vehicles that are a family’s
primary mode of transportation to employment- “I would never
have been able to
Jennifer is single mom with four children who works 20 hrs
per week as a daycare provider while also attending West afford the repairs
Valley College full time. In February, her 2006 Kia Sedona
needed new brakes, tires, and headlights. Jump Start quickly on my own.”
repaired Jennifer’s vehicle.
A grateful Jennifer says, “It would have been really difficult
for me to be without a car to travel back and forth to school
and everywhere else my kids need to go, but I would never
have been able to afford the repairs on my own.”
Summer Youth Work Experience Program
While the state unemployment rate is 12.4% for adult workers,
it’s reported to be actually around 40% for teens. This is owing in part to the
fact that adults have accepted employment once considered suitable for
youth. Thanks to the federal stimulus bill, teenagers in Santa Clara County
have some hope of finding a job this summer.
Social Services Agency has
partnered with San Jose City
College, Gavilan College in
Gilroy, and both local Workforce Investment Boards, NOVA in North
County and the City of San Jose’s Work2Future, to create 1,000
summer jobs for youth (15–18 years old).
The program runs from June to August and combines part-time work
placements with either job readiness seminars or academic
preparation. Participants earn $10 per hour. Priority is first given to
families receiving CalWORKs or Food Stamps, and then children of
Needy Families (200% Federal Poverty Level).
Summer Nutrition Collaborative
Using ARRA funding, the County is in the process of implementing a new
nutrition program that will allow children to be fed during the summer
when schools are closed and feeding sites are limited. In partnership
with the City of San Jose, YMCA, Boys and Girls Club, First 5, Mexican
Heritage Corporation, and Revolution Foods, the County’s program will
combine healthy nutritional meals with a wide variety of camp and educational programs. This
consortium will serve over 4,000 low-income children at over 30 program sites across the county.
1‐800 Rad diator of San Francisco Boyy Scouts of Ame ara County Cou
erica Santa Cla uncil
4C's (Commmunity Child C Care Council of Santa Clara Braly Elementary School
County) Breathe CA of the e Bay Area
A & R Roo ofing ghter Future Le
A Children's Garden BTXX
A Children's World Dayc care Budddhist Society oof America
Acronics S Systems C & V Representat tives, Inc.
ACT for MMental Health California Commu unity Partners f for Youth
Addison P Penzak Jewish Community Ce enter ustice
Californians for Ju
African American Comm munity Services s Agency California Youth OOutreach
All State Cammpbell Optome etry
Alpha Gra aphics Cannyon Heights Academy
Alum Roc ck Counseling C Center, Inc. Careeer Closet
Alzheimer's Association n Cathholic Charitiess of Santa Claraa County
American n Cancer Societ ty Day Breaak I (San Felipe)
Discovery Shop p Day Brea ando
ak II ‐ San Ferna
American n Family Charities Day Breaak III (Sunnyvale)
American n Gasket & Die Co. Inc. e Neighborhood
East Side d Center
American n GI Forum Friends OOutside in Sant y
ta Clara County
S enior Center
American n Indian Educat tion Center Wool Cre eek
American n Red Cross Zanker Rd
AMN Corp Cennter for Employ yment Training g (CET)
Anna's Da aycare Cennter For Traininng & Careers
An Lac Te emple Chaarity Cars for Kiids
AnewAme erica Commun nity Corporation Chaarities Housing Development
Arteaga's s Supersave Parkmoo or
Asian Americans for Community Invol lvement Chiaa‐Hsiu Chang, Inc.
(AACI) Chilld Advocates o y
of Silicon Valley
Asian American Recovery Services Inc c Chilld Developmen nt, Inc.
Associate ed Plumbing Chinnese Performin ng Arts Center
Assyrian C Church of the E East Chooices for Children
A Younge er Look y of Campbell
Back on T Trak, Inc. John Morgan Park
K. K. Bahttia, MD y of Gilroy
Ballet Sann Jose y of Milpitas
Bao Phuo oc Buddhist Tem mple Milpitas SSenior Center
Bay Area Kids Charity y of Morgan Hill
Bay Area Medical Acade emy Centenni ial Rec Center
Bay Area Somali Community y of Mountain V
Bay Moun ntain Air Center foor Performing A Arts
Bay Sleep p Clinic an Solar
Bella Mia Bride Commmunity Health Awareness C Council
Benton M Medical Commmunity Health Partnerships s, Inc.
Berryesa Union School D District Commmunity Incom me Tax Services s
Bible Way y Christian Cen nter Commmunity Ministries Internatio onal
Bill Wilson Center Drop In Center Commmunity Recon nstruction Soluutions
Borgata R Recycling Commmunity Servic ces Agency
Borshay H Hair & Beauty Commmunity Techn e
Boys & Gi Valley
irls of Silicon V Conngregation Kol Emeth
Contact Cares (Santa Clara) Human Relations
County of Santa Clara Charcot
Assessor Parks & Recreation
Board of Supervisors Anderson
Supervisor Dave Cortese Coyote Lake
Child Support Services Ed Levin
Clerk of the Board Stevens Creek
Corrections Motorcycle Park
Custody Health Planning & Development
Elmwood Correctional Facility Probation Department
Day Care Reporting Center Juvenile
County Library Public Defender
Campbell Alternate Defender
Cupertino Roads & Airports
Gilroy Reid‐Hillview Airport Operations
Los Altos W Yard Facility
Literacy Office (Gilroy) S Yard Facility
Milpitas Social Services Agency
Morgan Hill Department of Aging & Adult Services
Saratoga In‐Home Support Services
District Attorney Public Guardian
Agriculture & Environmental Management Department of Employment & Benefits Services
Division of Animal Care and Control Application Assistance Center
South County Animal Shelter Administrative Support Bureau
Employee Service Agency ‐ OSHA (ESA) Benefits Service Center
Employee Services Agency Employment Support Initiative
Facilities & Fleet General Assistance
Building Applications CalWORKs Employment Services
Building Operations (Mountain View)
Capital Programs CalWORKs Employment Services (Senter
Fleet Management Rd)
Human Resources CalWORKs Employment Services (South
Information Services County)
Procurement Continuing Benefits
Fairgrounds Management Corporation Foster Care Eligibility
Finance Agency North County Benefits
Department of Revenue SCC Works
Tax Collector South County District Office
Health & Hospital Systems VMC Medi‐Cal Eligibility Bureau
Administration Development & Operational Planning
Alcohol & Drug Services Office of Contracts Management
Information Systems Governmental Relations
VMC Department of Family & Children's Services
Public Health Department Financial & Administrative Services
Chronic Disease & Injury Prevention Unit Central Services
East Valley Information Systems
Lenzen Family Resource Center (Gilroy)
North County Public Administrator/Guardian Conservator
Valley Health Plan Superior Court of California
Health Education Office Cramer's Bagels
Valley Medical Center CreaTV San Jose
Diabetes Clinic Cross Cultural Community Center
Current Moves LLC
CVAS Disabled Students Program
Cyclone Cleaning Services Engineering
Nooshin Dali, Esq. Law Offices Enlace Program
De Anza Community College Ethnic Studies
Admissions & Records Extended Opportunity Program & Services Office
Child Development Center Fastrack
Computer Lab Grove Scholars
CompTechs Human Resources
Extended Opportunity Program & Services Jewelry & Art
Environmental Studies Keys to Success
Euphrat Museum Library Lab
Fitness Center Nursing
Food Services Outreach
Information Technology Help Desk Reading Lab
Library Services Student Health Center
Occupational Training Institute Student Life
Staff Development Excelcia Financial Group
Tutorial Center Family Giving Tree
Debre Selam St. Michael Ethiopian Orthodox Family Supportive Housing
Church Faria Drywall
Del Mar High School Farmers Insurance
Dependency Advocacy Center Filipino American Chamber of Commerce
Desk Depot Foothill Community College
Devco Adaptive Learning Division
Diocese of San Jose Apprenticeship Program
Calvary Catholic Cemetery Biological Division
Discovery Counseling Services Dental Clinic
Dollar Store and More District Office
Donate for Children Extended Opportunity Program & Services Office
Downtown College Prep Food Services
Draeger's Construction Innovation Computer Lab
Dreampower Horsemanship Library
Dr. Jacqueline B. Nguyen, DDS Mail Room
Dr. Queen Nguyen Office Middle Field Campus
Durabrake Co. Occupational Training Institute
Dwight Johnson Agency Pass the Torch
Eastern European Service Agency Print Shop
Eco Offsite Student Activities
Edible Arrangements Work Experience
EHC ‐ Lifebuilders Friends of Vision Literacy
Employment & Community Options Milpitas
EMQ Unicorn Thrift Shop Galarza Child Care Center
En Styles Gardner Child Care Center
E‐Tech Silicon Valley Gardner Community Center
Estrella Family Services San Jose
Paseo Senter CCC Gardner Family Care
Ethiopian Orthodox Church ‐ San Gabriel San Jose Gardner Family Health Network
Evergreen Community College South County
Admissions & Records St. James
Campus Book Store Gavilan College
CalWORKs Office Admissions & Records
Center for Service Learning and Public Service Assessment Center
Counseling CalWORKs Office
Child Development Center Jewish Family Services of Silicon Valley
Computer Lab JPD Financial
Cosmetology Jubilee Outreach Center
Counseling Junior Acheivement of Silicon Valley
Gav TV Just My Size Shop
Outreach & Recruitment KAFPA/SCC‐ Foster & Adoptive Parents Assoc.
STAR Program Kids Konnect
GBG Kids Need Help
Gilroy Gardens Kohl Photograph
Gina Lopez Insurance Kovlo
Girl Scouts of Northern California Kuhn Insurance Services
Go Kids, Inc. Landmark Protection, Inc.
Golden Touch Landscaping Lasan De la Salle Chapel
Goodwill Industries Robert E. Latimore, JD
7th St Latinas Contra Cancer
Almaden Law Office of Wendell J. Jones
Campbell Learning and Loving Education Center
Cupertino Legal Aid Society of Santa Clara County
Gilroy Leonard & Leonard Insurance
Milpitas Leukemia & Lymphoma Society
Morgan Hill Life Choices
Santa Teresa Life Services Alternatives
Willow Glen Live Oak Adult Day Services
Grail Family Services Cupertino
Green Pastures Gilroy
Greenwood Chevrolet Los Gatos
Guggenheim Realty Group Minnesota
Head Start San Jose
Sherman Oaks Santa Clara
HFIS, Inc. Logic America
Hilton Stanley Capital Lollipop Lane Daycare & Preschool
Hispanic Foundation of Silicon Valley MACSA (Mexican American Community Services
History of San Jose Agency)
Holy Family Parish San Jose Youth Center
Homecare California Maitreya Buddhist Cultural Center
Hope Services Martha's Kitchen
Santa Clara Mayview Community Health Center
Housing for Independent People Mekong Community Center
Hudson Group Mellie's Daycare
Humane Society of Silicon Valley Metropolitan Adult Education Center
IBP Insurance Services Blackford
Immigrant Resettlement and Cultural Center Del Mar
The Viet Museum Hillsdale
Independence Network Mexican Heritage Corporation
Indian Health Center of Santa Clara Valley Michael Ryan & Associates
InnVision Mid Peninsula Housing Services
International Rescue Committee Italian
ITI Timberwood Apts
It's a Grind Company Milpitas Chamber of Commerce
Japanese American Museum of San Jose Milpitas Community Television
Jarka Enterprises, Inc. Milpitas Sports Center
JEI Mission College
Jem Restaurant Management ACCESS Program
Applied Sciences Sacred Heart Community Service
Art Department Safe Place
CalWORKs Office St. Francis of Assisi Parish
Child Development Center St. James Orthodox Church
Counseling St. John School
Extended Opportunity Program & Services Office St. Joseph's Family Center
Financial Aid St. Joseph of Cupertino
Hospitality Management St. Julie's Church
Office of the President Saint Louise Regional Hospital
Student Outreach St. Lucy's Parish
Transfer Center St. Maria Goretti
Tech Prep St. Mary's School (Gilroy)
Morgan Hill Community Adult School St. Nicolas School
Morgan Hill Unified School District Samaritan House Dental Clinic
Mosaic Global Transportation San Jose City College
Most Holy Trinity Church Admission & Records
Mountain View Community Services Air Condition & Refrigeration/Construction
Muslim Community Association Assessment Center
National Hispanic University Campus Bookstore
Net Fitness Career Transfer Center
One Source Printer Child Development Center
Our City Forest Counseling
Outreach Disabled Students Program
PacketSplash, Inc. Extended Opportunity Program & Services Office
Papyrus Printing Financial Aid
Paradise Valley Health Center
P.A.R.T.I. Program Library
Party Rental Outlet Student Life
Paseo Senter Child Care Center Tutoring Center
Persian Ministries International Vice President's Office
Pete's Stop Tire Auto Repair San Jose Conservation Corps
Precision Swiss Products San Jose Day Nursery
Pro Bono Project Silicon Valley San Jose Health Center ‐ Lifehouse
ProExhibits San Jose Museum of Quilts & Textiles
Project Hired San Jose Police Activites League
Project Sentinel San Jose Public Library
Gilroy Dr. Martin Luther King, Jr. Library
QC Credit Agency Tully Branch
Quan The Am Temple San Jose Regional Medical Center
Reading Partners Santa Clara Adult Education
Horace Mann Elementary North
Kennedy Elementary School Santa Clara Family Health Foundation
Rebekah Children's Services Santa Teresa Dental Clinic
Rebello's Towing Services, Inc. Santee Elementary School
Rebuilding Together Silicon Valley SBC Probation
Reliable Appliance Refrigeration Services ScreenBooth
Resource Area for Teaching Second Harvest Food Bank of Santa Clara & San
Respite & Research for Alzheimer's Disease Mateo Counties
Restoring Health & Wellness Center Senior Helpers
Rosicrucian Egyptian Museum (AMORC) Senior New Ways
Rosso's Furniture Services for Brain Injury
Rowe Upholstering Silicon Valley African Productions
Silicon Valley Black Chamber of Commerce Unity Care Group
Silicon Valley Children's Fund University of California Cooperative Extension
Silicon Valley Community Foundation USPCS
Silicon Valley Faces Valley Car Wash
Silicon Valley Future Stars Veronica's Sunshine Daycare
Horace Mann Elementary Victory Outreach
Silicon Valley Independent Living Center Vietnamese Voluntary Foundation (VIVO)
Silicon Valley Leadership Group Vision New America. Inc.
Silicon Valley Patrol Vista Center
SIREN Voices United
SJB Child Development Center VO UU Temple
Social Thinking West Coast Green Energy Solutions
Social Vocational Services West Valley Community College
Society of Novus Spiritus Administrative Services
Somos Mayfair CalWORKs Office
South Bay Honda Campus Center
South County Housing Career Programs
Carmel St Court Reporting
Royal Court Apartments DESP
Sobrato Transitional Center Educational Transition
Villa Ciolino Apartments Extended Opportunity Program & Services Office
South Valley Pregnancy Care Center Fashion Design
State Farm Insurance Financial Aid
State of California Health Services
Community Care Licensing Information Services
Department of Motor Vehicles Nutrition
San Jose Physical Education Department
Santa Clara Puente
Department of Rehabilitation Student Services
Employment Development Department Technology Center
Steele‐Corbett Group Homes, Inc. Tutoring
Team San Jose West Valley Community Services
The Alano Club of San jose Wheeler Manor
The Fire House White Blossom Care Center
The Green Mouse Wholesale Windows
The Health Trust ‐ Parkmoor Wildlife Center of Silicon Valley
The Place To Be Women's Initiative
The Salvation Army World Financial Group
Gilroy Yavneh Day School
San Jose YMCA
Santa Clara Morgan Hill
Taylor Mountain View
Winchester Mount Madonna
The Tech Museum Palo Alto
Third Street Community Center Santa Teresa
Tinh Hanh Bodhisattva VBA The Alameda
Tinh Xa Ngoc Hoa Temple White Rd
Tochea Publishing LLC YSI Thrift and Gift Shop
Tri‐Cities Health Center
The Santa Clara County Social Services Agency provides low income individuals and families
with access to health care benefits, financial assistance and food assistance.
The Food Stamp Program helps people with little or no income buy food. If you
have an immediate need for food you may be able to receive food stamp benefits in
a little as three days.
CalWORKs provides temporary assistance to eligible families with children,
providing monthly cash aid and employment and other supportive services.
Medi-Cal provides free or low-cost health care for children, pregnant women, and
other eligible individuals.
Apply Online – It’s Fast! It’s Easy!
You can apply online for Food Stamps and Medi-Cal using Benefits CalWIN. The website is
available in English, Spanish & Chinese. Other languages are coming soon. Go to:
If you need food immediately, see what Second Harvest Food Bank has to offer by calling
1-800-984-3663. The Food Bank offers free food for families, summer meals for kids 18
years and younger, fruits and vegetables, hot meals and other programs.
For more detailed information about the above mentioned programs, please visit the Social
Services Agency website at:
La Agencia de Servicios Sociales del Condado de Santa Clara proporciona acceso a beneficios de
cuidado de salud, además de asistencia financiera y de alimentación a indivíduos y familias de bajos
El Programa de Estampillas para Comida ayuda a las personas con poco o ningún ingreso
a comprar comida. Si Ud. carece de comida y tiene una necesidad inmediata, es posible que
pueda recibir Estampillas para Comida dentro de un plazo de tres días.
CalWORKs proporciona asistencia temporal a familias elegibles con niños, proporcionándoles
mensualmente asistencia monetaria y de empleo, además de otros servicios de apoyo.
Medi-Cal proporciona cuidado médico a bajo costo o gratuitamente , para niños, mujeres
embarazadas y otros indivíduos elegibles.
Solicite Electrónicamente – ¡Es Rápido! ¡Es Fácil!
Ud. puede solicitar Estampillas para Comida y Medi-Cal electrónicamente, utilizando “Benefits
CalWIN”. El sitio web está disponible en inglés, español y chino. Otros idiomas estarán disponibles
muy pronto. Visite:
Si necesita comida inmediatamente, entérese de lo que Second Harvest Food Bank ofrece, llamando al
1-800-984-3663. Este banco de comida ofrece comida para familias, comidas verenales para niños
menores de 18 años de edad, frutas y vegetales, comidas calientes y otros programas.
Para más información detallada tocante a los programas mencionados anteriormente, favor de visitar
al sitio web de la Agencia de Servicios Sociales al:
OBTAIN BENEFIT AND CASE
INFORMATION AT THE TOUCH
OF A BUTTON - 24/7
Want information on our services and where
and how to apply?
Need information on your CalWORKs, Food
Stamps, M di C l or G
St Medi-Cal l Assistance case
General A i t
Want to know more about your benefits but
can’t wait until our offices are open?
Call our 24-Hr Automated InfoLine!
1 877 96 BENEFITS (962 3633)
Vietnamese, Cantonese and Farsi available soon!
Similar to the automated bank phone system, with one single phone
number, you can have up‐to‐date access to the following at the
number you can have up to date access to the following at the
touch of a button:
General information on programs/services provided by our agency;
Locate our offices and business hours;
Access up to 6 months of case information, such as monthly benefit
amounts and share‐of cost, as well as renewal date, reporting form, etc.
b fi ifi i
Request benefit verifications;
Request replacement Medi‐Cal (BIC) card;
Contact information for services, such as Electronic Benefit Transfer (EBT),
elderly/child abuse hotlines, health care services, and more;
Connect to a live county representative for additional assistance during office hours.
SCD 2280 ‐ 06/23/10
ACCESS CalWIN –
ACCESS CalWIN – DEBS’ Automated IVR System
Call Directory and Flow
Santa Clara County (SSA)
877‐96 Benefits (962‐
1‐877‐96 Benefits (962‐3633) welcomes you to our Option 0 (zero) =
automated system… calls transferred to
General Information: Main Menu:
Main Menu: hours
1 = Office locations, how to 1 = General Information
apply, EBT info, etc. 2 = CalWORKs Case Info Language Selection:
2 = CW Program Info 3 = Food Stamps Case Info 1 = English
3 = FS Program Info 4 = Medi‐cal Case Info 2 = Spanish
4 = MC Program Info 5 = General Assistance Case Info
5 General Assistance Case Info ( )
(3) = Cantonese^
5 = GA Program Info 6 = CMSP, SSA/SSI, MC Part D (4) = Vietnamese^
6 = Child Support 8 = Repeat Menu (5) = Farsi^
8 = Repeat Menu 0 = Speak with a Rep 0 = All other languages
9 = Return to Previous Menu
0 = Speak with a Rep
Specific Case Info Menu, based on At this Case Info menu,
Program selected: caller is prompted to enter
1 = Case Status, QR7 Status, RRR Date, etc.
,Q , , SSN or * to transfer, if SSN
2 = Current and Prior 6 Months Benefit Info not available. (Behind the
3 = Request Reporting Form by Mail (CW, FS, GA) scenes, system uses SSN to
locate caseload and office.
4 = Request for Income Verification (CW, MC, GA)
When caller wants to
7 = FAQs
speak to a rep, call is
8 = Repeat Menu pp p
routed to the appropriate
9 = Return to Previous Menu office).
0 = Speak with a Rep
IVR = Interactive Voice Response
^ Available soon
Plastic Bags For
2011 Meeting Calendar
DATE TIME LOCATION
Social Services Agency
January 5 11:30 - 1:30 1879 Senter Road-Orientation Room
Social Services Agency
February 2 11:30 - 1:30 1879 Senter Road-Orientation Room
Social Services Agency
March 2 11:30 - 1:30 1879 Senter Road-Orientation Room
Social Services Agency
April 6 11:30 - 1:30 1879 Senter Road-Orientation Room
Social Services Agency
May 4 11:30 - 1:30 1879 Senter Road-Orientation Room
Social Services Agency
June 1 11:30 - 1:30 1879 Senter Road-Orientation Room
July * NO MEETING THIS MONTH *
Social Services Agency
August 3 11:30 - 1:30 1879 Senter Road-Orientation Room
Social Services Agency
September 7 11:30 - 1:30 1879 Senter Road-Orientation Room
Social Services Agency
October 5 11:30 - 1:30 1879 Senter Road-Orientation Room
Social Services Agency
November 2 11:30 - 1:30 1879 Senter Road-Orientation Room
NO MEETING THIS MONTH – CLIENT
For future meeting location contact Anita A. Casillas @ 408-491-6619
or email: Anita.Casillas@ssa.sccgov.org
Safety Net Meeting
SAFETY NET MEETING INFORMATION
The Safety Net Committee is co-chaired by Santa Meeting Dates
Clara County Social Services Agency and Second
Harvest Food Bank. It is comprised of Community January 27
Based Organizations (CBO’s) that come together in
partnership to educate, access, strategize, develop
and implement service recommendations to
strengthen food and other services provided to
those in need throughout Santa Clara County. March 24
Safety Net meetings are held at the Second April 28
Harvest Food bank on the 4th Thursday of each
month from 11:30 a.m. to 1:00 p.m. This is a brown
bag lunch meeting. May 26
For more information about Safety Net Meetings June 23
and/or to request that discussion items be placed
on the agenda, please contact Michelle at:
(408) 491-6618 or firstname.lastname@example.org
Second Harvest Food Bank September 22
750 Curtner Avenue
San Jose, CA 95125 October 27
(Upstairs, Going Room)
Time December 2
11:30 a.m. – 1:00 p.m. (Tentative)
SANTA CLARA COUNTY
SOCIAL SERVICES AGENCY